Interactive voice response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using phone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt.

    The MizuTech VoIP server has a built in sophisticated IVR module capable of handling all your business needs including callback and forwarding options, phone to phone calls, answering for SMS initiated actions, announcements, etc.  The IVR module is associated with campaigns, which can be set to run different scripts (functions)

     You can create any kind of ivr scripts using a graphical user interface from the remote management client. With more than 30 built-in actions it is very easy to build your custom IVR menus within minutes.

Highlights

• Simplified GUI: unlike other user interfaces, the MizuTech IVR is simplified and therefore easy to use.
• Flexibility: on demand, new features can be included or existing ones can be extended by more than 30 built-in action types
• Associated to campaigns: if an automated call answer system has more than one task running, more can be set up (sales, healthcare related answers, account management, etc.).
• Ready to use built-in templates
• Custom language (Any language is supported. For other than English you must provide the voice files)
• Built in Number and currency to speech engine

For more detail please check the IVR guide.

VoIP server Software presentation.