MizuTech Callcenter can handle huge amount of inbound and outbound traffic, in a secure, reliable way. The Mizu call-center combines maximum efficiency with easy to use and intuitive interfaces. Separate campaigns can be set up; each of them running separately assigned scripts with graphical user interface for both the operators and the supervisors. By defining quotas, you can restrict your calls to well defined target groups (called clients). All the call-center related statistics can be viewed in real-time. One of the features of the callcenter is predictive dialing. To restrict the operator wait times, the calls can be prepared on the server side and dropped to operators when they are waiting for it.
A separate application is used by call center operators as a sip client and database frontend, the MAgent application. It has a simple VoIP client window where the operators are free to make calls to any number presented in the central database, it can handle automatic calls (will handle calls automatically if the operator is part of a campaign) and it features automatic software upgrade, refreshing itself whenever new features are deployed.
The Mizutech company has a decade of experience in the field of voice over IP communications, and a broad range of experience with many VoIP related products and have proven their reliability at numerous companies.
-easy to use, mdi style
-almost every data query is parameterized with traffic direction and time
-all data in one place
-lots of data can be obtained from sl,asr,acl forms
-global system analysis
Create and edit network elements
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