Home
Software
VoIP Server
WebPhone
Softphones
Customized Softphone
Windows softphone
Android Softphone
iPhone Softphone
Symbian Softphone
Others
SIP SDK
Java SIP SDK
Windows SIP SDK
Android SIP SDK
iOS SIP
Web SDK
All SIP SDK
VoIP Tunnel
WebRTC to SIP
VoIP Push Gateway
VoIP Tester
SIP Load Balancer
More
Solutions
All in one
Wholesale platform
Click to call
VoIP Billing
VoIP Push
WebRTC
Codec transcoding
VoIP call recording
NAT solution
Presence and IM
IVR
IP Centrex
Predictive dialer
SIP client engine
VoIP Encryption
Large scale VoIP
Services
VoIP Hosting
VoIP Services
JavaScript Phone
VoIP Development
Support
Contact
Documentations
Download
Company
About us
Contact
News
Wiki -VoIP Topics
Home
Search
Recent Changes
Show All Pages
Call forward
Definition:
the call forward is a phone feature, which allow users to forward their VoIP incoming calls to mobile or landline numbers (it is possible also between mobile numbers).
This feature can be activated in different scenarios: when the line is busy, if there is no answer or permanent call forwarding (all incoming calls are forwarded).
A detailed description can be found on
wikipedia
.
How to setup call forward?
The call forward can be configured at server side and also at client side.
On the
Mizu softswitch
it can be done at Users and devices form/ Functions page
and in the Mizu universal
browse phone
there are the following parameters for this purposes: callforwardonbusy, callforwardonnoanswer, callforwardalways
- callforwardonbusy: the calls are forwarded to the specified phone number, when the called party is already in another call
- callforwardonnoanswer: the calls are forwarded to the specified phone number, when the called party is not answering
- callforwardalways: all calls are forwarded to the specified phone number
Benefits of the call forwarding:
- availability: the calls to a softphone or ATA can be easily forwarded to the users mobile number or home landline phone, thus he will be available
even when he is out of office or he hasn't internet connection.
- avoiding voicemail: the user can avoid the usage of voicemail
- increasing presence: even if some employees are out of their offices, their calls can be handled by their colleagues
Disadvantages of call forwarding:
- forgetting to turn off: in many cases the call forwarding is required just for a specified time interval (for example:weekends, holidays, during the nights) to be sure that there are not missed calls. Forgetting to turn off this feature, can be a problem if somehow the cellphone is not around or its battery is empty.
Below you can find a call flow about call forwarding when called party is busy:
View Topic History
Home
|
Software
|
Solutions
|
Services
|
Support
|
Company
Privacy Statement
|
Terms Of Use
Copyright (©) 2023 Mizutech S.R.L.