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Android logs


In case if you encounter a problem with the Android softphone, Mizutech support will require a description of the issue and a detailed log.

Follow these steps to get the detailed logs:

  1. Enable logs from the settings ("Enable log" checkbox in the basic settings) help menu (Help/Logs/Start collecting logs)
  2. Restart the application (via "Exit" menu or back, back)
  3. Reproduce the problem (if it is related to server connection and registration than just wait a few seconds. If it is related to call, then make a test call)
  4. Send the logs: Help menu -> Send logs to support with a short description of the problem. 
  5. Write an email to info@mizu-voip.com with the description of the problem and include also your SIP username (this is necessary so we can find your log file)


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