As of May 2025, Turkish Airlines maintains a dedicated office in Nairobi, Kenya, to assist passengers with various travel needs. The office is located at International Life House, 10th Floor, Mama Ngina Street, Nairobi, Kenya. Operating Monday through Friday from 10:00 AM to 4:00 PM, the Nairobi office offers a comprehensive range of services, including flight bookings, ticket modifications, check-in assistance, baggage services, and support for special requests such as meal preferences, seat selection, and mobility assistance. For direct assistance, passengers can contact the office by phone at +1-844-238-2070 or via email at nbosales@thy.com.
In addition to standard services, the Nairobi office provides information on flight schedules, cancellations, and real-time status updates. For travelers unable to visit the office in person, Turkish Airlines offers a 24-hour Customer Contact Centre accessible through their official website at www.turkishairlines.com.
Whether managing a booking, addressing a travel concern, or seeking information, the Turkish Airlines Nairobi office is committed to providing efficient and personalized assistance to ensure a smooth travel experience.
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