Privacy Policy

Mizutech SRL
Last updated: July 2026

Mizutech SRL (“Mizutech”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.mizu-voip.com, use our software products, or interact with us. 
We strive to collect the minimum amount of personal data necessary to provide our services.

1. Information We Collect
A. Website Visitors

We use cookies for basic authentication/session management.
We might use Google Analytics to understand website traffic and improve our site (anonymized data).

B. Customers and Business Inquiries
When you inquire about our products, request a trial, or make a purchase, we may collect:

  • Name and company name
  • Email address and phone number
  • Billing/shipping address (for invoicing)
  • Company registration details (if required for invoicing)
  • Any additional information you voluntarily provide during communication (e.g., technical requirements for custom builds)

C. Software Usage

We do not automatically collect usage data, call recordings, or media from your installations.
Any data processed by the software (SIP signaling, credentials, contacts, etc.) is handled on your own servers or devices unless you explicitly use our hosted services (e.g., testing SIP server, push notifications).
Support-related logs or files you voluntarily send to us are used for debugging purposes only.

D. Remote Support
For customers who request remote access to their VoIP servers for support, we access systems only with your explicit permission and solely for troubleshooting. We do not store or use any data from your servers beyond the support session.

2. How We Use Your Personal Data
We use the collected information only for the following purposes:

  • Responding to your inquiries and providing pre-sales support
  • Processing orders, issuing invoices, and delivering licenses/custom builds
  • Providing customer support and fulfilling the support obligations of your license tier
  • Customizing software builds according to your requirements
  • Complying with legal and accounting obligations (invoicing, taxation)
  • Improving our website and products (via anonymized analytics)

We do not sell your personal data to third parties. We do not use it for marketing without your explicit consent.

3. Legal Basis for Processing (GDPR)

Performance of a contract (order fulfillment, support)
Legitimate business interests (responding to inquiries, improving services)
Legal obligations (accounting, taxation)

4. Sharing of Personal Data
We may share your data only in the following limited cases:

  • With payment processors to complete transactions
  • With accountants or legal advisors when required
  • When required by law or court order


5. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

Customer and order data: Retained for as long as necessary for the license/support relationship + mandatory accounting periods (usually 7–10 years for financial records).
Support logs: Deleted after the issue is resolved or after the configured log period (usually 14 days by default)
Website analytics: Anonymized and retained per Google’s policy.

7. Your Rights (GDPR)
You have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to processing
  • Data portability (where applicable)
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at support@mizu-voip.com or info@mizu-voip.com. We will respond within one month.

8. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect data from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us
For any questions or requests regarding your personal data, please contact:
Mizutech SRL
Address: str. Vulcan, nr. 109, 500188 Brașov, Romania
Email: info@mizu-voip.com
Phone: +40745956613