VoIP Server Tutorial
<!-- If the browser does not support frames put the first topic content here --> <div class="WordSection1"> <div style='border:none;border-bottom:solid #4F81BD 1.0pt;padding:0in 0in 4.0pt 0in'> <p class="MsoTitle" align="center" style='text-align:center'><span style='font-size:36.0pt'>Mizu VoIP Server Tutorial</span></p> </div> <p class="MsoTocHeading"><span style='font-size:5.0pt;line-height:115%'> </span></p> <p class="MsoToc3"><a href="start.htm#_Toc231220710"><span style='font-size:10.0pt;line-height:115%'>Quick intro</span><span style='font-size:10.0pt;line-height:115%;color:windowtext; display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>1</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220711"><span style='font-size:10.0pt; line-height:115%'>About</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'> </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>1</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220712"><span style='font-size:10.0pt; line-height:115%'>Install</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'> </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>1</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220713"><span style='font-size:10.0pt; line-height:115%'>MizuManage</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>2</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220714"><span style='font-size:10.0pt; line-height:115%'>Basic configuration</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>4</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220715"><span style='font-size:10.0pt; line-height:115%'>Starting the service</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>5</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220716"><span style='font-size:10.0pt; line-height:115%'>Listing users</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>5</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220717"><span style='font-size:10.0pt; line-height:115%'>Creating users</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>5</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220718"><span style='font-size:10.0pt; line-height:115%'>Accounts</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>7</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220719"><span style='font-size:10.0pt; line-height:115%'>Outbound routing</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>7</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220720"><span style='font-size:10.0pt; line-height:115%'>Inbound routing</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>9</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220721"><span style='font-size:10.0pt; line-height:115%'>First test calls</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>9</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220722"><span style='font-size:10.0pt; line-height:115%'>Monitoring</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>10</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220723"><span style='font-size:10.0pt; line-height:115%'>CDR</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>11</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220724"><span style='font-size:10.0pt; line-height:115%'>Dial plans</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>11</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220725"><span style='font-size:10.0pt; line-height:115%'>Billing</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>12</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220726"><span style='font-size:10.0pt; line-height:115%'>PBX features</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>14</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220727"><span style='font-size:10.0pt; line-height:115%'>Access numbers</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>14</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220728"><span style='font-size:10.0pt; line-height:115%'>IVR setup</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>14</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220729"><span style='font-size:10.0pt; line-height:115%'>Voice recording</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>15</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220730"><span style='font-size:10.0pt; line-height:115%'>WebPortal</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'> </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>15</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220731"><span style='font-size:10.0pt; line-height:115%'>WebRTC</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>16</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220732"><span style='font-size:10.0pt; line-height:115%'>Push notifications</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>16</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220733"><span style='font-size:10.0pt; line-height:115%'>SMS</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>16</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220734"><span style='font-size:10.0pt; line-height:115%'>Wholesale/Transit</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'> </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>17</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220735"><span style='font-size:10.0pt; line-height:115%'>SIP clients</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>17</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220736"><span style='font-size:10.0pt; line-height:115%'>Integration</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>18</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220737"><span style='font-size:10.0pt; line-height:115%'>Backup</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>18</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220738"><span style='font-size:10.0pt; line-height:115%'>High Availability</span><span style='font-size:10.0pt; line-height:115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>19</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220739"><span style='font-size:10.0pt; line-height:115%'>Security</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>19</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220740"><span style='font-size:10.0pt; line-height:115%'>Usage</span><span style='font-size:10.0pt;line-height:115%; color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>19</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220741"><span style='font-size:10.0pt; line-height:115%'>Common terms</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>20</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc231220742"><span style='font-size:10.0pt; line-height:115%'>Resources</span><span style='font-size:10.0pt;line-height: 115%;color:windowtext;display:none;text-decoration:none'>. </span><span style='font-size:10.0pt;line-height:115%;color:windowtext;display:none; text-decoration:none'>20</span></a></p> <p class="MsoNormal"><b><span style='font-size:8.0pt;line-height:115%'> </span></b></p> <h3><a name="_Toc231220710"><span style='font-size:14.0pt;line-height:115%'>Quick intro</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>The </span><a href="https://www.mizu-voip.com/Software/VoIPServer.aspx"><span style='font-size:14.0pt;line-height:115%'>VoIP Server</span></a><span style='font-size:14.0pt;line-height:115%'> runs as a Windows service and will provide a broad range of </span><a href="https://www.mizu-voip.com/Software/VoIPServer/SoftswitchFeatures.aspx"><span style='font-size:14.0pt;line-height:115%'>VoIP services</span></a><span style='font-size:14.0pt;line-height:115%'> using the SIP, WebRTC and H.323 protocols. </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>The free compact edition can be downloaded from </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuVoIPServerCompact_Setup.exe"><span style='font-size:14.0pt;line-height:115%'>here</span></a><span style='font-size:14.0pt;line-height:115%'> and it has an easy to use next-next-ok style </span><a href="start.htm#_Install"><span style='font-size:14.0pt; line-height:115%'>installer</span></a><span style='font-size:14.0pt;line-height: 115%'>. It will install an NT service named “mserver”.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>Once installed, launch the </span><a href="start.htm#_MizuManage"><span style='font-size:14.0pt;line-height:115%'>MManage admin client</span></a><span style='font-size:14.0pt;line-height:115%'> and go trough the </span><a href="start.htm#_Basic_configuration"><span style='font-size:14.0pt; line-height:115%'>Configuration Wizard</span></a><span style='font-size:14.0pt; line-height:115%'> to configure the most important global settings. Pay particular attention to the settings on the "Network" page.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt'><a href="start.htm#_Creating_users"><span style='font-size:14.0pt;line-height:115%'>Create some users</span></a><span style='font-size:14.0pt;line-height:115%'> from the Users and Devices form:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_Accounts"><span style='font-size:14.0pt;line-height:115%'>Endusers</span></a><span style='font-size:14.0pt;line-height:115%'> are to be used for individual users or devices usually with username/password authentication</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_Inbound_routing"><span style='font-size:14.0pt;line-height:115%'>Traffic Senders</span></a><span style='font-size:14.0pt;line-height:115%'> are for incoming trunks usually with IP based authentication</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_Setup_outbound_routing"><span style='font-size:14.0pt;line-height:115%'>SIP Servers</span></a><span style='font-size:14.0pt;line-height:115%'> are for outgoing traffic to other SIP providers</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>Calls between endusers (SIP or WebRTC clients) are routed automatically (if the target user is found locally). </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>For other calls the server will check the routing rules, so you should configure your SIP Server(s) on the “Routing” form if you need outbound calls (such as calls to mobile/landline).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>To implement a </span><a href="start.htm#_Wholesale/Transit"><span style='font-size:14.0pt;line-height:115%'>wholesale business</span></a><span style='font-size:14.0pt;line-height:115%'>, you will usually just need to interconnect Traffic Senders (inbound trunks) with SIP servers (outbound trunks).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>Make a quick test by creating two endusers, register with two </span><a href="start.htm#_SIP_clients"><span style='font-size:14.0pt;line-height:115%'>SIP client</span></a><span style='font-size:14.0pt;line-height:115%'> and make a </span><a href="start.htm#_First_test_calls"><span style='font-size:14.0pt;line-height:115%'>test call</span></a><span style='font-size:14.0pt;line-height:115%'> between the users.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>Once this is done, you can go ahead and explore the more advanced functionalities: check the </span><a href="start.htm#_CDR"><span style='font-size:14.0pt;line-height:115%'>CDR records</span></a><span style='font-size:14.0pt;line-height:115%'> and </span><a href="start.htm#_Monitoring"><span style='font-size:14.0pt;line-height:115%'>monitoring</span></a><span style='font-size:14.0pt;line-height:115%'>, use </span><a href="start.htm#_PBX_features"><span style='font-size:14.0pt;line-height:115%'>PBX features</span></a><span style='font-size:14.0pt;line-height:115%'>, setup </span><a href="start.htm#_Billing"><span style='font-size:14.0pt;line-height:115%'>billing</span></a><span style='font-size:14.0pt;line-height:115%'>, setup the built-in </span><a href="start.htm#_WebPortal"><span style='font-size:14.0pt;line-height:115%'>webportal</span></a><span style='font-size:14.0pt;line-height:115%'>, </span><a href="start.htm#_Integration"><span style='font-size:14.0pt;line-height:115%'>integrate</span></a><span style='font-size:14.0pt;line-height:115%'> with other services, configure </span><a href="start.htm#_Voice_recording"><span style='font-size:14.0pt;line-height:115%'>voice recording</span></a><span style='font-size:14.0pt;line-height:115%'> and </span><a href="start.htm#_Usage"><span style='font-size:14.0pt;line-height:115%'>many more</span></a><span style='font-size:14.0pt;line-height:115%'>. </span></p> <h3><a name="_Toc231220711"><span style='font-size:14.0pt;line-height:115%'>About</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><a href="https://www.mizu-voip.com/Software/VoIPServer.aspx"><span style='font-size:14.0pt;color:black'>Mizu VoIP Server</span></a><span style='font-size:14.0pt;color:black'> is a Class4/5 softswitch application running as “mserver” service on the Microsoft Windows operating systems.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>Important modules: SIP stack, WebRTC stack, H323 gateway/gatekeeper, RTMP, media stack, access control, routing (priority, weight, BRS or LCR), dial plan rules, failover, load balancing, quality routing, push notifications, payments/billing, PBX, CDRs, blacklist/whitelist filtering, callcenter, IVR, callback, calling cards, transcoding, call recording, conferencing, media server, alerting, statistics generation, watchdog, enduser web portal, client applications, API and others. </span></p> <h3><a name="_Toc231220712"></a><a name="_Install"></a><span style='font-size: 14.0pt;line-height:115%'>Install</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>The Mizu VoIP server is available in three editions:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol; color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:black'>Free edition with embedded compact database for up to 20 users and maximum 5 simultaneous calls. Download from </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuVoIPServerCompact_Setup.exe"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt; color:black'> and follow the install wizard.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol; color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:black'>High performance commercial edition with full database backend: this doesn’t have an automated installer but it can be easily installed following the </span><a href="https://www.mizu-voip.com/Portals/0/Files/mizu_voip_server_install_guide.pdf"><span style='font-size:14.0pt'>install guide</span></a><span style='font-size:14.0pt; color:black'>. Download from </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuVoipService.zip"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt; color:black'> (the downloadable version comes with 100 users, 10 concurrent calls and 2 sip trunks limit)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol; color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:black'>SaaS VoIP service with server hosting by mizutech. Order </span><a href="https://www.mizu-voip.com/Services/VoIPHosting.aspx"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt; color:black'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>The hardware requirements can be found </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=Server+Hardware+Requirements"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt; color:black'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><u><span style='font-size:14.0pt;color:black'>Networking/Firewall/NAT consideration:</span></u></p> <p class="MsoNormalCxSpMiddle" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:black'>We recommend to host the VoIP service on a server with a public static IP </span><span style='font-size: 14.0pt;line-height:115%;color:black'>unless you plan to use it only in your internal network (with no external peers).</span></p> <p class="MsoNormalCxSpMiddle" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:black'>We recommend</span><span style='font-size:14.0pt;line-height:115%;color:black'> using standard ports (80 for HTTP, 443 for HTTPS/TLS, 5060 for SIP, 5061 for SIPS).</span></p> <p class="MsoNormalCxSpMiddle" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:black'>In case if some other app on your machine is already listening on these ports then you should stop the app if unnecessary or otherwise configure your gateway to bind to another IP (if you have multiple IP addresses) or otherwise configure other ports to be used by the VoIP Server.</span></p> <p class="MsoNormalCxSpMiddle" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:12.0pt;line-height:115%;color:#984806'>Quick tip: <br> Most Windows servers have IIS running by default. Stop it if not needed (World Wide Web Publishing Service from Services).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>The Mizu Softswitch includes advanced NAT handling capabilities and it can be hosted also behind a NAT/router/firewall.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>A VoIP server uses lots of different ports thus port based firewalls are not recommended (the built-in Windows firewall is enough since it can perform application level filtering). </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>If your are hosting the server on a private IP (inside your LAN), then you will need to allow (on your external firewall if any) and forward (on your router/NAT if any) all ports required for signaling and the RTP port range in case if you wish to allow inbound traffic from the public internet.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><u><span style='font-size:14.0pt;color:black'>Paid license:</span></u></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>Contact our </span><a href="mailto:serversupport@mizu-voip.com?subject=Softswitch%20install"><span style='font-size:14.0pt'>support</span></a><span style='font-size:14.0pt; color:black'> if you are interested in a paid license as in this case the Mizutech support team can handle all the installation and configuration tasks for you for no extra costs.</span></p> <h3><a name="_Toc231220713"></a><a name="_MizuManage"></a><span style='font-size:14.0pt;line-height:115%'>MizuManage</span></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>All administration and monitoring tasks can be done from the <b>MizuManage</b> (MManage / MizuManagement) remote administration client. If you don’t already have this application installed, then you can download it from here: <br> </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuManagement_Setup.exe"><span style='font-size:14.0pt;line-height:115%'>https://www.mizu-voip.com/Portals/0/Files/MizuManagement_Setup.exe</span></a></p> <p class="MsoNormal"><i><span style='font-size:14.0pt;line-height:115%; color:black'>For the Compact Edition MManage is always preinstalled. If you are using the Compact Edition then don’t use this download link! Also login is not required with the Compact Edition as this version will auto-login.</span></i></p> <p class="MsoNormal"><span style='font-size:12.0pt;line-height:115%;color:#984806'>Quick Tip: <br> MizuManage can be used from your VoIP server itself but also remotely, so you can manage your server(s) from your PC.<br> </span><span style='font-size:14.0pt;line-height:115%'><br> Login to MizuManage:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Server: address of the server (and database port followed after a comma if not using the default port)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Instance: database name (“mserver” by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Node: node number (only if you have multiple app service instances)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Username: database username (“sa” by default)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Password: database password</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:12.0pt'>Example:</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.5in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:12.0pt'> Server: 127.0.0.1</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.5in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:12.0pt'> </span><span lang="DE" style='font-size: 12.0pt'>Instance: mserver</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.5in;margin-bottom:.0001pt;line-height:normal'><span lang="DE" style='font-size:12.0pt'> Username: sa</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.5in;margin-bottom:.0001pt;line-height:normal'><span lang="DE" style='font-size:12.0pt'> Password: srEgtknj34f</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span lang="DE"> </span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span lang="DE" style='color:#984806'>Quick Tip: <br> If you have multiple servers then you can name it in the „Server“ input by entering any name and then the server address in parenthesis. For example myserver (11.22.33.44)</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span lang="HU" style='color:#984806'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><i><span lang="DE">Note: the compact edition can‘t be accessed remotely. If you are using the compact version then there is no need to enter the above login details as it should login automatically using the local database.</span></i></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span lang="HU" style='color:#984806'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span lang="DE" style='font-size:14.0pt'>MManage is a modular MDI application: you can open the varios forms from the left-side tree-view control or from the menu.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span lang="DE"> </span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Nearly all forms can be filtered with the following filters:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt;line-height:115%'>Quick filter</span></b><span style='font-size:14.0pt;line-height:115%'>: found in the top-left side in MizuManage. With the Quick filter you can search in almost any forms (Users, CDRs and others). For example type “44*” in the quick filter box then open the “CDR” form and click “Load”. You should be able to see all calls to 44….. numbers. Or enter “test” and open the “Users and devices” form. Click on the load button to see accounts containing the “test” word (in name, username, address, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt;line-height:115%'>Direction filtering</span></b><span style='font-size:14.0pt;line-height:115%'>: accessible by double clicking on the space below the quick filter or from the Fields menu -> Filter -> Set direction filter. When you are doing operation which needs more precision (eg. billing), always use the Set Directions form and not the quick filter.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt;line-height:115%'>Date-Time filter</span></b><span style='font-size:14.0pt;line-height:115%'>: found in the top-left side in the MizuManage. Useful to restrict statistics, reports and CDR listing intervals.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>To export data from the application, use File menu -> “Save As”. A more advanced export tool can be accessed from File menu -> “Export/Import” or you can also use the SQL Management Studio if you have basic SQL skills.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>From the “Control” menu you can Start/Stop/Restart your service or reload its configuration.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>From the “Fields” menu you can manipulate the selected dataset (grids, etc).</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%'>Use the Config menu to setup your server. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:#984806'>Quick Tips: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New";color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%;color:#984806'>You can filter almost any forms using the quick search, directions and date-time filter.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:14.0pt;line-height:115%;font-family:"Courier New";color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;line-height:115%;color:#984806'>Always check the status bar (the bottom text display). MManage rarely displays popups and the success/error status of various operations is displayed on the status bar instead.</span></p> <h3><a name="_Toc231220714"></a><a name="_Toc285322898"></a><a name="_Basic_configuration"></a><span style='font-size:14.0pt;line-height:115%'>Basic configuration</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For the basic server configuration you should walk through the <b>configuration wizard</b> accessible from the Config menu.</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Don’t change any setting that you don’t fully understand, just click on the “Next” button in this case. Most of the settings are self-explanatory with a short description near them and/or a hint if you hold the mouse over a control.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>The Mizu softswitch will automatically configure its NAT handling based on the circumstances and the settings you provide on the configuration wizard “Network” page.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Take special attention for the Bind IP setting if your server has multiple IP’s assigned.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Take special attention for the Public IP setting if your server has multiple IP’s assigned or your server is behind NAT. </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>It is recommended to set the SIP signaling listening port to 5060 (this is the standard for SIP and set by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>It is recommended to set the main API port to 80 (Set to 8080 if some other app is already using port 80 on your box such as a web server) and port 443 for secure access (in this case you will need to set also a domain name)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><i><span style='font-size:12.0pt'>Make sure that no other apps are using these ports (stop the IIS Web Server if not required). Otherwise you will need to configure the server with other (non-standard) port or use a separate IP address (Bind IP) for the VoIP server and the other apps. </span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:12.0pt'>If your server is behind NAT and you wish to access it from the internet, make sure to forward the required ports on you router (UDP 5060 for SIP signaling, UDP port range for RTP and TCP 80/443 for API, web access and other services). You can verify from Help menu -> Connectivity test. </span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>We recommend to always assign a (sub)domain (such as sip.yourdomain.com) to your SIP server IP so lately you can easily change your server or IP address without the need for your customers to reconfigure their device. If you already have a domain name (for example for your web site) then a sub-domain can be obtained for free from your domain name provider (usually domain name providers has a web interface where you can manage your domain and add as many sub-domains as you need). A domain name is required also if you need secure access and protocol encryption (TLS/SIPS/WSS/HTTPS).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:12.0pt'><br> After you have finished with the configuration wizard you might have to continue with the following tasks:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>add users: Access -> Users and devices -> Enduser</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>add your outbound routes and traffic senders: Access -> Users and devices -> Sip Proxy and Traffic Senders, Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>fine-tune other settings: billing, blacklists, etc.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; line-height:normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For more advanced options you can change global config options manually on the “Configurations” form. (Under the “Other” node in the tree view).</span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>If you are not sure where to find a specific configuration option, search for your keyword in the “Configurations” form and also in the </span><a href="http://www.mizu-voip.com/Portals/0/Files/MAdminGuide.pdf"><span style='font-size:14.0pt;line-height:115%'>admin guide</span></a><span style='font-size:14.0pt;line-height:115%'>.</span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%;color:#984806'>Quick Tip: <br> Right click on the “Configurations” node in the main tree view to have some grouped options.</span></p> <h3><a name="_Toc285322899"></a><a name="_Toc231220715"><span style='font-size: 14.0pt;line-height:115%'>Starting the service</span></a></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Once you have gone through the configuration wizard, you can start the service (From Control menu -> Start server or from Windows Service manager locate the “mserver” entry and right click to start). </span></p> <p class="MsoNormal"><i><span style='font-size:14.0pt;line-height:115%'>You should restart the MManage app after the first service start (at first start it will populate the configuration database with various defaults, which are useful to be loaded by MManage).</span></i></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Once the service was started, open the “Analyze” and “Logs” form to check for any potential issues.</span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>The server will allow calls between endusers by default, so you can already test by registering with 2 softphone (such as X-Lite) and make calls between them. See the </span><a href="start.htm#_First_test_calls"><span style='font-size:14.0pt; line-height:115%'>first test calls</span></a><span style='font-size:14.0pt; line-height:115%'> section for more details.</span></p> <h3><a name="_Toc231220716"><span style='font-size:14.0pt;line-height:115%'>Listing users</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Users can represent real people, extensions, devices or virtual endpoints.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Open the “<b>Users and Devices</b>” form (below the “Access” node) and (double) click on Endusers. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can apply various filtering using the already discussed quick filter (top-left) or use the “Type” dropdown-list (below the quick filter).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For registration details see the “<b>Registrar</b>” form below the “Monitoring” node.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tips: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>You can easily search for users using the “quick filter” box. For example to list all outbound routes whose username or name contains the “carrier” word, select the “SIP Server” and type “carrier” in the quick filter then hit Enter. The quick filter will also search in other fields such as IP, name, email and others.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>There are many fields in the user table which can be used for various settings. To quickly find a field, double click on a user node (such as “Endusers”) then click on the “Search fields” below the grid. Another way is to use the “Show Fields” from the “Fields” menu</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>Try to right click on the “Users and devices” node in the main form tree view or the user type node from within the “Users and devices” form to see additional options.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>You can list registered users by selecting the “Endusers” node and then the “Active” filter (below the Quick Filter) or right click on the users node and select “Registered”</span></p> <h3><a name="_Toc231220717"></a><a name="_Toc285322900"></a><a name="_Creating_users"></a><span style='font-size:14.0pt;line-height:115%'>Creating users</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The best way to create new users is to clone an existing working account with the same user type.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For this, launch the “<b>Users and Devices</b>” form, select a user type, and click on the “Load” button. Then select any user entry and click on the “New User” button. </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>Endusers</span></b><span style='font-size:14.0pt'> are the most commonly used type to represent a SIP user (retail customers/company employees, known as “extensions” in PBX systems). Endusers can initiate and receive calls and they can also use multiple endpoints (softphone, IP PBX, ATA, etc) at the same time. Usually you will select “Username/password” authorization for this type of users and enter a valid username and password. The username can be also used as a real phone number; will be used also as the caller-id if not specified otherwise. Endusers can make voice or video calls between them for free of charge and also IM and presence are enabled by default. By default the server will route the RTP if needed (if users are behind NAT) or allow it to bypass your server saving your bandwidth. <b>Sub-Endusers</b> can represent VoIP devices, extension, child accounts or callshop cabins. Calls from sub-endusers account are billed for the parent Enduser.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>Traffic sender</span></b><span style='font-size:14.0pt'> users are used for receiving traffic from other SIP servers and carriers (inbound trunks) for example if you wish to achieve a wholesale business or to route traffic between various devices (servers, gateways, other SIP trunk providers). The authorization type is usually set to “Auth ip must match” and you have to enter a correct “Auth Ip” (IP address based authentication). If you don’t have special requirements, the only thing that you have to communicate to your peers to be able to send calls to your server is only your IP address. (Your server needs a public IP for this or you have to setup proper port forwarding).</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>For outbound traffic you need one (or more) <b>SIP Server</b> user. These are your outbound trunks. The most important parameter here is the “IP” where the VoIP calls will be sent. Then you will have configure these also on the Routing form. The trunk provider (where you send the traffic) might authenticate your traffic by your server IP address (in this case there is nothing to configure, just send your IP to the provider) or by SIP digest authentication (in this case set the provided username/password) or with other method (for example with a tech prefix).<br> To be able to send and receive traffic to/from another SIP server or carrier you will have to add it as both a “traffic sender” and “sip server” user.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To <b>import endusers</b> from other data sources, go to Config menu -> Users.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can also generate <b>users in bulk</b> from the “Generate users and PIN’s” menu item.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Users can also sign-up to your service with the following methods:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>From the enduser web portal (“New user” link on the login page)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>From customized softphones (all of them have a user interface where new users can sign-up to your service)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Integrate the sign up capability into your web site or any application using the Mizu VoIP server newuser/adduser API</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>By default the new users can already call each other for free (unless you set otherwise). If you use the server for your own company, then you can create new user record as postpaid so they will be able to call outside by default. Otherwise the user records are created as prepaid and must have positive credit balance to be able to initiate outside calls. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tip: </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Right click on the “New” button for other options to add users. Multiple endusers can be added more comfortably from “Add Enduser” (or “Bulk generate” if you need many with random credentials)</span></p> <h3><a name="_Toc231220718"></a><a name="_Toc285322901"></a><a name="_Accounts"></a><span style='font-size:14.0pt;line-height:115%'>Accounts</span></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Accounts, DID numbers and extensions<br> In the Mizu server the user’s (Endusers) username field can be used for multiple purposes at the same time: as SIP username, auth username, WEB access username account id, extension id and DID number. It is also possible to assign separate DID number(s) for an account (with the “Tel Number(s)” setting).</span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Unless in other traditional PBX’s, in the MizuVoIP server you can just add a new user with the “username” and “password” settings to be reachable for incoming calls also. Then the “<b>username</b>” field (which can be a phone number) will act as a SIP username for authentication but also as an extension number or a DID number. You can also use the same username/password to login on the enduser web-portal and in any other operations requiring authentication. If you wish to use a separate username (Auth user name) and CallerID (User ID) for the users, then you can enter the Caller ID to the “<b>Tel Numbers</b>” edit box. </span></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>In case if you wish to get DID number(s) from a service provider, then configure the service provider as “Traffic Sender” user (usually with IP authentication) and then create enduser(s) with their Username set as the DID number(s). It is also possible to use the DID number for multiple users or to use multiple DID number by one enduser. This can be configured in the Routing or if one user has multiple DID number assigned, then you can add then using the “…” button near the “Tel Numbers” edit box (Users and devices form, Settings page). More than one users can share the same DID number: simply add it to the required users as “tel number” with type 0. The call will be routed to the “best” device (based on the user status whether it is registered or in-call). You can also setup ring-groups to allow forked calls to ring on multiple devices. If you need a more specific routing, use the “Routing” form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:#984806'>Quick Tip: </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%;color:#984806'>You can buy real phone numbers for your endusers from providers like </span><a href="https://www.didx.net/"><span style='font-size:14.0pt;line-height:115%; color:#984806'>DIDx</span></a><span style='font-size:14.0pt;line-height:115%; color:#984806'>. Some carriers or VoIP trunk service providers might also provide real DID numbers for you for no extra cost if you terminate your traffic at them.</span></p> <h3><a name="_Toc231220719"></a><a name="_Toc285322902"></a><a name="_Setup_outbound_routing"></a><a name="_Outbound_routing"></a><span style='font-size:14.0pt;line-height:115%'>Outbound routing</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Outbound routing setup is required if you would like to route the calls from the users (or inbound trunks/traffic senders) to other servers, gateways or carriers (for example calls to mobile and landline numbers). Outbound trunks can be defined as SIP servers in the Mizu VoIP server. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To configure outbound call routing all you have to do is to add SIP Server entries and configure routing to this server(s).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Add a “<b>SIP server</b>” user from the “Users and devices” form with any meaningful username and make sure to set the IP and/or the domain field correctly on the Settings page. Some carriers require the usage of a tech-prefix which can be entered in the “Tech Prefix” field. You might also change the port and transport protocol settings if the SIP server requires others then the defaults (port 5060 on UDP). Other settings are rarely used. In case if your termination trunk requires digest authentication, see the </span><a href="start.htm#_Register_to_outbound"><span style='font-size:14.0pt'>below paragraph</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You must also add this server(s) to your routing:</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Open the “<b>Routing</b>” form. At the “Routing patterns” (the left side of the Routing form) you have to define your pattern(s) which will restrict the condition when the actual route entries (from the right side) can be used. If all “Directory Definition” fields are empty and the time definition is set to “All times” then the patterns will match all calls. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><i><span style='font-size:12.0pt'>For example if you will create only one pattern and don’t configure any additional rules (on the left side) and you will add one SIP server for the direction list (right side), then all your outbound traffic will go to that single SIP server. </span></i></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can create multiple “patterns” with any filters after your needs (caller, called prefix, time restriction, etc). <br> </span><i><span style='font-size:12.0pt'>When a call arrives, the patterns will be searched in priority order (from highest/top to lowest/bottom) so usually you will need to set higher priority for the most specific patterns (where you have the most filters) and set lower priority for more general patterns (where you made the less filters, or you can create also a default pattern with no any filter to catch all the rest of your traffic).</span></i></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>On the “Destination Priority List” (right side of the “Routing” form) you will have to add one or more sip server or other user type for each routing pattern. If you add more than one route with equal priority, then you have load balancing, LCR or BRS (depending on the “Routing type” configuration or on the “brs_lcr” global config option); otherwise the traffic will be routed after the prioritizations (will flow to the lower priority servers only if you have reached the maximum port limitations or because automatic failowering). </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For more details please check the </span><a href="https://www.mizu-voip.com/Portals/0/Files/Routing_guide.pdf"><span style='font-size:14.0pt'>routing guide</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>In case if you wish to charge the users for calls and/or calculate your expenses, see the </span><a href="start.htm#_Billing"><span style='font-size:14.0pt'>Billing</span></a><span style='font-size:14.0pt'> section.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tips: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>The routing will be considered only for outgoing calls. Calls to other users on the same server will be routed directly (skipping the routing rules)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>Make sure to add all your outbound SIP servers to the routing, otherwise they will not be used at all.<a name="_Toc285322903"></a><a name="_Register_to_outbound"></a></span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>When you create a new routing pattern, its Time Definition might default to “Disabled”. Change it to “All times” to enable your rule. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'><br> <br> </span></p> <p class="MsoNormal"><u><span style='font-size:14.0pt;line-height:115%'>Outbound </span></u><u><span style='font-size:14.0pt;line-height:115%'>authentication</span></u></p> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Usually for a B2B usage, uppers servers (your carrier or VoIP service provider) will setup IP based authentication. This is the favorite method for a trunk interconnection and in this case you don’t need to configure any authentication on your side (just send your VoIP server IP address to your service provider). <br> If your outbound server (where you are sending traffic) needs username/password based digest authentication instead of IP based authentication, you can set it from the “SIP server” user configuration. Create a <b>SIP server</b> user, then switch to the “Functions” page and there you can find the “Authentication” grid. Here you can add the login details (multiple username/passwords can be used for your convenience). Then you might select “Username/password must match” from the “Authorization” drop-down list (if the option is available)<br> <br> </span><span style='font-size:12.0pt;line-height:115%'>These are the basic and most commonly used authentication settings. There are many other combinations, for example you can forward the username/password as received from your users. For more details please consult the Admin Guide.</span></p> <h3><a name="_Toc231220720"></a><a name="_Toc285322904"></a><a name="_Inbound_routing"></a><span style='font-size:14.0pt;line-height:115%'>Inbound routing</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you would like to accept traffic from other servers (for example you are doing a wholesale business or to offer VoIP trunk services for other companies), then you have to create “<b>Traffic sender</b>” user. Traffic sender user entries are actually inbound trunks.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Usually you can use IP based authentication. For this, add the peer IP to the “<b>Auth IP</b>” field.</span> Then the traffic sender software or service have to be configured with your server address to send traffic to you (IP:port or domain:port where port is usually 5060).</p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For each incoming calls, the server will first check if the called party is a local user. If not, than the call are routed regarding the rules which is set by the “Routing” form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Actually you could also use “Enduser” users for the same thing, but for a bigger traffic volume it is always to differentiate normal endusers from “traffic sender” so your statistics will be easier to understood.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tips: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>You can easily create a transit server by using only “Traffic sender” and “SIP server” users.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"; color:#984806'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt;color:#984806'>One “Traffic sender” user entry can handle incoming traffic with IP authentication from multiple IP addresses . Use the “…” button near the “Auth IP List” to add more IP address.</span></p> <h3><a name="_Toc231220721"></a><a name="_Toc285322905"></a><a name="_First_test_calls"></a><span style='font-size:14.0pt;line-height:115%'>First test calls</span></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>For a test call create 2 enduser accounts with username/password authentication. <br> To find out how to connect to your server see the “Client configuration” from the Help menu.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><span style='font-size:14.0pt'>Register</span></b><span style='font-size:14.0pt'> with two softphones and call from the first account to the second account.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Softphone configuration:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>domain: your server IP or domain name (and the server port if your server is not using the standard 5060 UDP port)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>proxy: you can leave it empty</p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>username: the “username” field from the newly created user (tb_users.username)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>password: the “password” field from the newly created user (tb_users.username)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;line-height:normal'> </p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;line-height:normal'>No any other special settings are required (such as NAT, STUN, etc).</p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; line-height:normal'>The network setting should be automatically handled by the server. If you don’t hear any voice you might change the RTP routing for the user(s) to “always route RTP” from MizuManage -> Users and devices -> Settings page.</p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>During the call, you can open the “<b>Current calls</b>” form in the MizuManage to see the details.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>After the call you can see the CDR by opening the “CDR” form in the MizuManage.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If there are no CDRs, it means that the call has not reached the server (wrong network settings on server or client side).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><u><span style='font-size:14.0pt'>Troubleshooting:</span></u></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you can’t register or make calls, check the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Have a look at the “Dashboard”</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Have a look at the “Analyze” for to detect any potential issues</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Check any important errors or warnings on the “Logs” form</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>If you are making call to a local user, make sure that the called user is registered when you call it</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>In case of call failure you can check the disconnect reason from the “CDR” form</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Verify the log files. You can find the logs in the server app folder (near the mserver.exe) -> “logs” subfolder. You can also open the folder from MManage -> Files Menu -> Folders -> Server logs directory.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Open the last logfile (“log_xxx.dat”) with a fast text viewer (For example F3 from TotalCommander). To find application errors, open the last log file in the server app directory and search for “ERROR” and “WARNING”. To find a call, search for “INVITE sip:callednumber”.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>In case if the logs doesn’t contain the SIP signaling details, enable the detailed logs first (Control menu -> Logs -> Set -> On), reproduce the problem and check the log files again</span></p> <h3><a name="_Toc231220722"></a><a name="_Toc285322907"></a><a name="_Monitoring"></a><span style='font-size:14.0pt;line-height:115%'>Monitoring</span></h3> <p class="MsoNoSpacing"><span style='font-size:14.0pt'>The Mizu server provides endless possibilities for monitoring both real-time and statistics. Some of the most important tasks are the followings:</span></p> <p class="MsoNoSpacing"><b><span style='font-size:14.0pt'>Dashboard</span></b><span style='font-size:14.0pt'>: a summary of the most important parameters and a start point for management</span></p> <p class="MsoNoSpacing"><b><span style='font-size:14.0pt'>List the active sessions: </span></b><span style='font-size:14.0pt'>Monitoring -> “Current Calls” form</span></p> <p class="MsoNoSpacing"><b><span style='font-size:14.0pt'>Call detail record: </span></b><span style='font-size:14.0pt'>Monitoring -> CDR form</span></p> <p class="MsoNoSpacing"><b><span style='font-size:14.0pt'>Statistics by users: </span></b><span style='font-size:14.0pt'>Monitoring -> Statistics -> Group By: caller</span></p> <p class="MsoNoSpacing"><b><span style='font-size:14.0pt'>Statistics by day: </span></b><span style='font-size:14.0pt'>Monitoring -> Statistics -> Group By: day</span></p> <p class="MsoNoSpacing"><span style='font-size:14.0pt'>By using the “<b>Analyze</b>” form you can have a quick overview about the system.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Other more <b>advanced statistics</b> can be generated by using the Statistics form and using different fields/options/grouping/directions.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>All statistics can be filtered by the “set direction” form or the “quick filer” edit-box and by a time interval selection.<br> Statistics can be exported as csv or html from File menu -> Save as. For other data formats you can use the Export/Import wizard.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><span style='font-size:14.0pt'>Real time monitoring</span></b><span style='font-size:14.0pt'><br> Start the MSupervisor application to get notified about errors and malfunctions. (This application should be available in the start menu if you have installed the MizuManage). You can also set various alerts from the “Scheduled tasks” form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><span style='font-size:14.0pt'>Automatic reports<br> </span></b><span style='font-size:14.0pt'>The server can send daily reports for administrators or email/sms alerts on malfunctions. For this you have to setup an “Admin” user with a valid email address. Then set the following fields to 1 (after your needs): “sendemailalert”, “senddailyemal”, “sendmonthlyemail”, “sendsmsreport”, “sendsmsalert”</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The server will be able to send SMS messages only if an SMS provider is configured (see the Admin Guide)</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tip: <br> You can access various statistics by just clicking on the Dashboard items. For example click to “CCalls” will show the current calls.</span></p> <h3><a name="_Toc231220723"></a><a name="_CDR"></a><span style='font-size:14.0pt; line-height:115%'>CDR</span><span style='font-size:14.0pt;line-height:115%'> </span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>CDRs (call detail records) can be listed by using the <b>“CDR</b>” form. By default only the most important fields are listed (date-time, connect time, call duration, etc). You can see more details if you check the “All fields” checkbox. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To quickly list the CDRs that belongs to a user, open the “Users and devices” form. Find the user record, then right-click on it and select “Set Direction”. Than go back to the CDR record form and click on the “Load/Reload” button.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For advanced filtering and searching, use the “Set direction filer” option from Fields menu -> Filter.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'>Quick Tip: <br> You can easily filter calls with a specific prefix by typing the prefix in the quick search box following with an asterisk and hit enter. For example searching for 44* will list all CDRs where the called number begins with 44.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:#984806'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt;color:black'>You can find more details about CDR record listings from </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=How+to+list+CDRs+for+a+specific+user"><span style='font-size:14.0pt'>this wiki</span></a><span style='font-size:14.0pt; color:black'>.</span></p> <h3><a name="_Toc231220724"><span style='font-size:14.0pt;line-height:115%'>Dial plans</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can manipulate number format, SIP headers or the Caller-ID from the following settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Users and devices form: caller-id, username, tel numbers (DID match), tech prefix</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Routing form: you can only specify routing direction here without number changes</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>Rules</span></b><span style='font-size:14.0pt'> form: this is a powerful module which you can use to change almost anything (including caller-id, called number format and many others)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Global configuration: a few global configuration options might also affect the dial plan</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Prefix rules and the dial plan form: use the “Rules” form instead when possible.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can find more details in the </span><a href="https://www.mizu-voip.com/Portals/0/Files/MAdminGuide.pdf"><span style='font-size:14.0pt'>VoIP Admin Guide</span></a><span style='font-size: 14.0pt'> below the Routing section.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220725"></a><a name="_Toc285322906"></a><a name="_Billing"></a><span style='font-size:14.0pt;line-height:115%'>Billing</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>In case if you wish to provide landline/mobile call service for others, then you should also configure the billing/pricing. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>User to user calls are not charged by default (this can be changed with the “internal_endusercost” global configuration option). All other calls are checked against the user credit and prepaid/postpaid settings which is calculated after the billing rules which you can configure on the “Price Setup” form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>It is important to realize that with the mizu server you don’t set pricing per user, but you define a pricing packet which can be applied to one or more users. </span><i><span style='font-size: 12.0pt'>A price packet can be also assigned directly to an user entry if your prefer this kind if logic (select a user and click on the “Billing” link which will switch to the “Billing”<b> </b>tab), however the preferred way is to work with the “Price setup” form instead to define billing packets which then can be assigned to one or more users and allows also other conditions (for example you can define a separate packet per tech prefix or a single packet for a group of users, or just one packet for all users (if you don’t set any filter for the packet in the “Applied for” section).</span></i></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>All the call rating can be configured on the “<b>Price setup</b>” form (under the “Billing” tree node).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>A “packet” means billing rules and circumstances (when that packet have to be applied).</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>On the <b>left column</b> add a billing group with any name (“default” is ok). This is used only to logically group your tariffs but not used by the server. (Useful only if you have lots of packets)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>On the <b>middle column</b> you can define billing packets. For each packet define the followings:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Packet properties: type, billing step, etc</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Applied for: the circumstances when this packet will be used such as caller, called, time, etc.<br> </span><i><span style='font-size:12.0pt'>For example, you can specify an enduser packet for a group of users or a provider packet for a SIP server. Don’t specify any filter if you wish to be applied for all traffic.</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.75in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:14.0pt'>There are two important packet “Type” (configurable for the packets in the middle column):</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Enduser (caller) Cost: used to charge your customers. <br> You should have at least one Enduser cost type without any further restriction on the traffic direction (so it will be applied for all endusers/directions/time)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Provider (called) Cost: used to calculate your expenses</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:0in;margin-bottom:0in; margin-left:.75in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:14.0pt'>The difference between this is your profit.</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>On the <b>right column</b> you define a list of prefix – cost to be applied for the current packet.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:14.0pt'>Enter or import your pricelist to be applied for the conditions defined by the middle column. </span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:14.0pt'>For a default price enter prefix “*” (this will be applied to all destinations that is not specified explicitly)</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Make sure you have set the proper currency (in the global configuration, in the price setup and also for your users).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The server will use the configured pricing in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Before each call it verifies if the prepaid user has enough credit to make the call and sets a call limit of the call depending on the user remaining credit (this call limit might be also recalculated during calls if the user initiates multiple simultaneous calls).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>After each call, it calculates the cost of the call and decrements the user credit accordingly for prepaid users. It will also calculate other costs if you defined it (such as the provider cost which you will pay for the call termination) and will store all these in the generated CDR</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Other billing related tasks such as accepting payments, pin-code management and maintenance</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can monitor the billing related activity in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>CDR form: check the “costenduser”, “costprovider” and other billing related fields which will appear if you select the “All Fields” checkbox.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Statistics form: select the “EP” (enduser price), “PP” (provider price) and other billing related checkboxes for details</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Reports and Invoices form: user payment related</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The users can recharge their credits with various built-in methods:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>by pin code (recharge cards), calling cards (“Pincodes” form)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>PayPal (can be set from the “Configuration” form)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>http and database API </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>credit transfer between users (from/to)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>postpaid/invoice (invoices form)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>ePayments, credit card payments by integration with a payment gateway. Any third party payment method can be added (see the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Database_Interface.pdf"><span style='font-size:14.0pt'>database interface</span></a><span style='font-size: 14.0pt'> and </span><a href="https://www.mizu-voip.com/LinkClick.aspx?fileticket=PxSd-a7pFTo%3d&tabid=176&mid=675"><span style='font-size:14.0pt'>http interface</span></a><span style='font-size:14.0pt'> documentations or by extra customization/integration work by the Mizutech development team)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>These payment methods are accessible for the endusers from:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>the built-in enduser web interface</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>client applications (built-in the softphone)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>your own custom interface (using the softswitch http and/or database API)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>IVR</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>SMS</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>desktop, mobile or web applications</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Read the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Billing.pdf"><span style='font-size:14.0pt'>Billing guide</span></a><span style='font-size:14.0pt'> for more details.</span></p> <h3><a name="_Toc231220726"></a><a name="_PBX_features"></a><span style='font-size:14.0pt;line-height:115%'>PBX features</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>A number of PBX features are enabled by default. More PBX modules can be activated if you select the “PBX Extra” on the configuration wizard or set the “fs_pbx” global configuration options to “1”.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Some of the features are implemented in multiple ways so you can select which better fits your needs.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>This includes:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>call forward</span></b><span style='font-size:14.0pt'>: can be enabled from users and devices form -> functions tab. </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=Call+forward"><span style='font-size:14.0pt'>More details…</span></a><span style='font-size:14.0pt'> </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>call transfer</span></b><span style='font-size:14.0pt'>: available as specified in SIP standards (by all devices with support for transfer)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>voicemail</span></b><span style='font-size:14.0pt'>: enable from users and devices form -> functions tab. Default access number are 5000 (with pin) and 5001 (with auto authentication). Auto-email forward is enabled by default. </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/topic/Voicemail/Default.aspx"><span style='font-size:14.0pt'>More details…</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>conference</span></b><span style='font-size:14.0pt'>: via SIP standard, via dtmf *1*number# or via conference rooms using extensions between 5100-5199 for narrowband and 5200-5299 for wideband (these can be changed)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>voice recording</span></b><span style='font-size:14.0pt'>: means the capability to record calls. Explained </span><a href="start.htm#_Voice_recording"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>special numbers</span></b><span style='font-size:14.0pt'> and IVR’s such as music, record/playback, vide record/playback and others</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>missed call notifications</span></b><span style='font-size:14.0pt'> by email</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>barge-in: </span></b><span style='font-size:14.0pt'>via the “Voice here” form, or right click on current call or 5009 access number</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:14.0pt'>many others</span></b><span style='font-size:14.0pt'> such as caller-id, ring groups, call hold, call waiting/park/pickup and others</span></p> <h3><a name="_Toc285322911"></a><a name="_Toc231220727"></a><a name="_Toc285322912"><span style='font-size:14.0pt;line-height:115%'>Access numbers</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can setup your <b>calling card </b>or<b> callback </b>business by using any service access numbers and assigning them to one of the existing or newly created IVR’s. You should be able to request <b>DID numbers</b> from your existing VoIP carrier or by contacting other companies e.g. </span><a href="http://www.didx.net/"><span style='font-size:14.0pt'>www.didx.net</span></a><span style='font-size:14.0pt'>. In this case you will have to add it as a Traffic Sender user usually with IP based authentication (fill the AuthIP box with the provider IP or domain name)</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>After you have terminated with the traffic sender configuration, you can add the access numbers like usual endusers. Type the phone number in the “username” field or you can also use the “SIP number” field for the same reason. Then switch to the “Functions” tab and set the “Campaign ID” and the “Callback access” (if the DID number will be used as a callback access number); optionally you can enable A number authentication (PIN less dialing). The campaign id means the ID field from the tb_ccampaigns table (You can see them by opening the “Campaigns” form). </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For more complex authentication and billing options please consult the admin guide.</span></p> <h3><a name="_Toc231220728"><span class="Heading3Char"><span style='font-size: 14.0pt;line-height:115%'>IVR setup</span></span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The IVR module can be used for various tasks like access numbers, calling-card operation, customer support etc.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can assign different IVR’s to different access numbers by using the “<b>Campaigns</b>” form. To create a new campaign, just click on the + sign and enter a “name” for the new record. The most important configuration for an IVR campaign is the script. Switch to the “details” tab to select a “Script”.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><span style='font-size:14.0pt'>Scripts</span></b><span style='font-size:14.0pt'> can be created by using the “IVR” form with lots of possibilities such as dtmf handling, voice announcements, text to speech, call forward and many more.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The server is shipped with several preconfigured script examples, but you should easily add new scripts or modify the existing ones by following the </span><a href="https://www.mizu-voip.com/LinkClick.aspx?fileticket=iP2DA5gwh-s%3d&tabid=176&mid=675"><span style='font-size:14.0pt'>admin guide</span></a><span style='font-size:14.0pt'> or the </span><a href="https://www.mizu-voip.com/Portals/0/Files/IVR.pdf"><span style='font-size:14.0pt'>IVR documentation</span></a><span style='font-size: 14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220729"></a><a name="_Voice_recording"></a><span class="Heading3Char"><span style='font-size:14.0pt;line-height:115%'>Voice recording</span></span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Call recording can be toggled on/off globally or per user.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Enable/disable globally from Config menu -> Configurations -> Recording -> Calls.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Enable/disable recording per users from the Users and Devices form -> Functions tab -> Voice recording checkbox.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Recorded calls can be listened (played) or exported (as wav or mp3) from the </span><a href="start.htm#_CDR"><span style='font-size:14.0pt'>CDR</span></a><span style='font-size:14.0pt'> form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you have enabled voice recording for some users, than you can play or export the recorded audio by filtering for “Recorded Conversation” (select the desired record and click on the Play button).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>More details can be found </span><a href="https://www.mizu-voip.com/Solutions/VoIPcallrecording.aspx"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220730"></a><a name="_Toc285322910"></a><a name="_WebPortal_[on_commercial"></a><a name="_WebPortal"></a><span style='font-size:14.0pt;line-height:115%'>WebPortal</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The server has a built-in web interface (enduser control panel) usually listening on HTTPS 443 and/or HTTP port 80 or 8080 (as you have configured the main API port for your service), accessible as: http://serverdomainorip/webvoip </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>or http://serverdomainorip:port/webvoip</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The portal can be used by endusers, resellers, traffic senders and callshops to manage their account. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Login with any valid user account. For the customization options login as an admin user (load or create any admin user from MizuManage Users and devices form).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Note: this portal is not a full website. The webportal is an optional module which you might deploy only if you are working with retail customers. You can integrate it with your existing </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_WebSite.pdf"><span style='font-size:14.0pt'>website</span></a><span style='font-size:14.0pt'> if needed (simple way: just put in an iFrame and if users are already logged in on your website, you can automate the login also to this control panel, so users will not have to type their credentials again; There are several options to customize the colors to match you design). The control panel will display different content depending on the logged in users and can be also used:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>as a </span><a href="https://www.mizu-voip.com/Software/CallShop.aspx"><span style='font-size: 14.0pt'>callshop</span></a><span style='font-size:14.0pt'> interface</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>by your business customers (traffic senders)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>by administrators for basic tasks</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Optionally you can <b>rewrite our webportal </b>to match your needs (The portal was written in C++. Request source code from support) or <b>write your own portal</b> and use the http and/or database API. You will find the documentation </span><a href="https://www.mizu-voip.com/Support/Documentations.aspx"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you already have a website, then you can easily integrate it with VoIP capabilities using the above mentioned methods. You can also use MizuTech </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_WebSite.pdf"><span style='font-size:14.0pt'>website template</span></a><span style='font-size: 14.0pt'> if you don’t already have a website and you don’t have any knowledge or web developer to build your own.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><i><span style='font-size:14.0pt'>Note: The webportal is not available for the Compact Edition.</span></i></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><u><span style='font-size:14.0pt'>Reseller</span></u></b></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Resellers typically will use the web frontend for all their activity. First you should login on the web interface with as an admin user (you can create admin user from MManage “Users and devices” form). First edit the portal settings after your needs then create one or more “top” resellers. Then these resellers can login and create its own sub-resellers after they have created their tariff list(s).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><b><u><span style='font-size:14.0pt'>Callshop</span></u></b></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To create a “callshop owner” open the “Users and devices” form in the MizuManage and create a new Enduser then from the “Functions” tab tick the “Is Callshop” checkbox. From now the user can login on the web user interface, create its cabins (which are actually represented as sub-endusers) and monitor it’s cabins activity. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220731"><span style='font-size:14.0pt;line-height:115%'>WebRTC</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The Mizu VoIP server can also accept WebRTC connections such as </span><a href="https://www.mizu-voip.com/Software/WebPhone.aspx"><span style='font-size: 14.0pt'>webphone</span></a><span style='font-size:14.0pt'>, </span><a href="https://www.doubango.org/sipml5/"><span style='font-size:14.0pt'>sipml5</span></a><span style='font-size:14.0pt'> or </span><a href="https://sipjs.com/"><span style='font-size:14.0pt'>SIP.JS</span></a><span style='font-size:14.0pt'>, which you can use to initiate plugin-less calls from browsers to implement services such as </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/topic/Click-to-call/Default.aspx"><span style='font-size:14.0pt'>click to call</span></a><span style='font-size:14.0pt'>. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The WebRTC includes all components for full WebRTC SIP protocol conversion such as Websocket, ICE, STUN ,DTLS/SRTP, auto TLS certificate and built-in TURN service.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To enable WebRTC just select the “WebRTC” module on the Server configuration wizard -> Roles and features page. Once this is enabled, go to the Help -> “Client configuration” menu to find out the exact configuration details to be used in WebRTC clients.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220732"><span style='font-size:14.0pt;line-height:115%'>Push notifications</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>The Mizutech SIP server has support also for VoIP push notifications. This is a useful feature to improve the availability of mobile SIP clients by sending a push notification on incoming call or text message which will wake-up the client app, thus the call/chat can be delivered even if the app is closed or the device is sleeping.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>Follow </span><a href="https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf"><span style='font-size:14.0pt;line-height:115%'>this documentation</span></a><span style='font-size:14.0pt;line-height:115%'> to enable push notification and integrate push support into your Android/iOS/Web app. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220733"></a><a name="_Toc285322913"><span style='font-size: 14.0pt;line-height:115%'>SMS</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Provide SMS services to your users by interconnecting with an SMS provider capable to provide a HTTP API or connection via SMPP. For this just set the smsurl global config option or create SMS GW trunks from the Users and devices form if you wish to use more than one provider. A guide can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/sms_softswitch.pdf"><span style='font-size:14.0pt'>here</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To setup an <b>outbound sms</b> routing, you have to contact a company providing SMS services. (For example </span><a href="http://www.clickatell.com/"><span style='font-size:14.0pt'>Clickatel</span></a><span style='font-size:14.0pt'>)</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Then open the “Configurations” form and search for “smsurl”. Enter the details in this format:</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>http://api.clickatell.com/http/sendmsg?api_id=APID&user=USERNAME&password=PASSWORD&to=[tonum]&text=[message]</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Pricing is done after the “smsprice” global config options or you can setup detailed pricing by using the “price setup” form.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Users will be able to send sms messages by using a softphone, the webportal or there is a possibility to create an SMS sender application yourself by using the </span><a href="http://www.mizu-voip.com/Support/Documentations.aspx"><span style='font-size:14.0pt'>http or database api</span></a><span style='font-size: 14.0pt'>. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For incoming SMS applications (<b>SMS callback</b>, <b>balance request</b>, etc) you will have to request a two way SMS service with SMS capable DID <a name="_Toc285322914">number(s).</a></span></p> <h3><a name="_Toc231220734"></a><a name="_Wholesale/Transit"></a><span style='font-size:14.0pt;line-height:115%'>Wholesale/Transit</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can quickly start a whole-sale, transit or sip trunk business using the Mizu VoIP server.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>In this use-case you are going to terminate traffic for others and/or send traffic to a carrier or SIP trunk.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you just need to route traffic from A to B, then:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_Creating_users"><span style='font-size:14.0pt'>Create</span></a><span style='font-size:14.0pt'> a Traffic Sender account for A with IP based authentication (“Users and devices” form). This is from where you will receive the traffic.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Create a SIP server account for B (“Users and devices” form). This is where you will send the traffic (another SIP trunk, carrier or gateway)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Add the SIP server account to your routing (“Routing” form)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Define </span><a href="start.htm#_Billing"><span style='font-size:14.0pt'>pricing</span></a><span style='font-size:14.0pt'> for A and B so you can generate billing reports and monitor your revenue (“Price Setup” form)</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Done, you are ready to accept traffic now from A.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Add more traffic senders and/or SIP servers after your needs.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For example you might find good prices to destination X at a carrier, but for destination Y another carrier would be more optimal.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>In this case just add both of them to your </span><a href="start.htm#_Setup_outbound_routing"><span style='font-size:14.0pt'>routing</span></a><span style='font-size:14.0pt'> and define routing rules to decide which traffic to send in which direction.</span></p> <h3><a name="_Toc231220735"></a><a name="_SIP_clients"></a><span style='font-size:14.0pt;line-height:115%'>SIP clients</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The softswitch is compatible with any SIP, WebRTC and H.323 endpoints such as webphones, softphones and IP phones, offering rich media and collaboration capabilities such as voice, video, chat, file-transfer, fax, presence and others.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Optionally you can use the Mizutech webphone, softphones, mobile clients and SIP SDK’s. Mizutech provides <b>customized VoIP clients for web, desktop</b> and <b>mobile </b>as part of the </span><a href="https://www.mizu-voip.com/Software/Softphones/CustomizedSoftphone.aspx"><span style='font-size:14.0pt'>all in one softphone</span></a><span style='font-size: 14.0pt'> package or separately, so you can offer preconfigured dialers for your customers with your name, logo, icon, branding, links and many options.</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.mizu-voip.com/Software/WebPhone.aspx"><span style='font-size:14.0pt'>Browser webphone</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.mizu-voip.com/Software/Softphones/Windowssoftphone.aspx"><span style='font-size:14.0pt'>Windows softphone</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.mizu-voip.com/Software/Softphones/AndroidSoftphone.aspx"><span style='font-size:14.0pt'>Android softphone</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.mizu-voip.com/Software/Softphones/iPhoneSoftphone.aspx"><span style='font-size:14.0pt'>iOS softphone</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.mizu-voip.com/Software/Softphones/SymbianSoftphone.aspx"><span style='font-size:14.0pt'>Symbian dialer</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span class="MsoHyperlink"><span style='font-size:14.0pt;font-family:Symbol;color:windowtext;text-decoration: none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><a href="https://www.mizu-voip.com/Software/Softphones.aspx"><span style='font-size:14.0pt'>Other softphones</span></a></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span class="MsoHyperlink"><span style='font-size:14.0pt;font-family:Symbol;color:windowtext;text-decoration: none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><a href="https://www.mizu-voip.com/Software/SIPSDK.aspx"><span style='font-size:14.0pt'>SIP SDK</span></a></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>You can also use your IP phone, third part softphone (such as X-Lite) or any SIP compatible device.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>Compatibility with browser VoIP clients is assured by the built-in WebRTC and RTMP modules.</span></p> <h3><a name="_Toc231220736"></a><a name="_Integration"></a><span style='font-size:14.0pt;line-height:115%'>Integration</span></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The VoIP service is based on open protocols so you can </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP%20Integration.pdf"><span style='font-size:14.0pt'>integrate</span></a><span style='font-size:14.0pt'> it in any environment:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>use any third party SIP, WebRTC or H323 softphone or device (in softphone settings, just type your server domain or IP and a valid enduser username/password)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>use it with any third-party SIP proxy, </span><a href="https://www.mizu-voip.com/Software/SIPSBC.aspx"><span style='font-size:14.0pt'>SBC</span></a><span style='font-size:14.0pt'> or </span><a href="https://www.mizu-voip.com/Software/SIPLoadBalancer.aspx"><span style='font-size:14.0pt'>Load Balancer</span></a><span style='font-size:14.0pt'> (these are required only if you have some specific needs, otherwise the softswitch doesn’t require any SBC or proxy)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_WebPortal_[on_commercial"><span style='font-size:14.0pt'>webportal integration</span></a><span style='font-size:14.0pt'> with your </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_WebSite.pdf"><span style='font-size:14.0pt'>website</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-bottom:0in;margin-bottom: .0001pt;text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>its standard </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Database_Interface.pdf"><span style='font-size:14.0pt'>SQL database</span></a><span style='font-size:14.0pt'> access and </span><a href="https://www.mizu-voip.com/Portals/0/Files/Softphone_API.pdf"><span style='font-size:14.0pt'>API</span></a><span style='font-size:14.0pt'> can be used to integrate with existing website or software</span></p> <p class="MsoListParagraphCxSpLast" style='margin-bottom:0in;margin-bottom:.0001pt; text-indent:-.25in;line-height:normal'><span style='font-size:14.0pt; font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>export/import any data (such as VoIP users) from the SQL Management studio or from MizuManage Export/Import wizard</span></p> <h3><a name="_Toc231220737"></a><a name="_Toc285322915"><span style='font-size: 14.0pt;line-height:115%'>Backup</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>All data is stored in the database, so you have to make sure that you always have a working backup for it. A nightly backup to some other PC on the LAN is an affordable solution for this (depending on your business requirements).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you are using the compact edition, then all you need to do is to copy the mserver.sdf file.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you are using the full version then you can setup <b>scheduled</b> </span><a href="http://support.microsoft.com/kb/930615"><span style='font-size:14.0pt'>backup</span></a><span style='font-size:14.0pt'> or (nearly) real time log shipping from </span><a href="https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms"><span style='font-size:14.0pt'>SQL Server Management Studio</span></a><span style='font-size:14.0pt'> or alternatively the Mizu Server can schedule your backups (see the detailed documentation).</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The VoIP server also has integrated built-in backup capabilities which can be activated by a few clicks from the configuration wizard.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>To <b>clone</b> a VOIP server, just backup its database and restore it on your new server. Also install the VoIP server software (or copy the old directory) and make sure that your vserver.ini points to the new database.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>The only setting that must be changed is the local IP global config option. For more details check the </span><a href="https://www.mizu-voip.com/Portals/0/Files/Cloning_Mizu_VoIP_server.pdf"><span style='font-size:14.0pt'>cloning guide</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>If you migrate the application to another server a new license file might be needed from Mizutech.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For the compact edition all data is stored in a file named “mserver.sdf”. You just have to copy that file to backup your server.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <h3><a name="_Toc231220738"><span style='font-size:14.0pt;line-height:115%'>High Availability</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>The mizu server implements multiple HA methods. We don’t discuss this in this short tutorial, but you can find all the details here:</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><a href="https://www.mizu-voip.com/Solutions/LargescaleVoIP.aspx"><span style='font-size:14.0pt;line-height:115%'>General description</span></a></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_HA_VoIP.pdf"><span style='font-size:14.0pt;line-height:115%'>VoIP service HA</span></a></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_HA_Database.pdf"><span style='font-size:14.0pt;line-height:115%'>VoIP database HA</span></a></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_DB_Failover.pdf"><span style='font-size:14.0pt;line-height:115%'>Failover</span></a></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><a href="https://www.mizu-voip.com/Software/SIPLoadBalancer.aspx"><span style='font-size:14.0pt;line-height:115%'>Load balancer</span></a></p> <h3><a name="_Toc231220739"><span style='font-size:14.0pt;line-height:115%'>Security</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>The mizu server is a highly secure VoIP service, which can be used also by service providers to offer VoIP services over the public internet.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-size:14.0pt;line-height:115%'>A detailed description about security features can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_Security.pdf"><span style='font-size:14.0pt;line-height:115%'>here</span></a><span style='font-size:14.0pt;line-height:115%'>.</span></p> <h3><a name="_Toc231220740"></a><a name="_Usage"></a><span style='font-size: 14.0pt;line-height:115%'>Usage</span></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>Other ideas you can do with the VoIP server:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Retail business by offering VoIP services for people</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Call transit and call termination businesses</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Easily and transparently convert between various VoIP protocols by just enabling them on the config wizard: SIP/H.323/WebRTC/RTMP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Setup </span><a href="https://www.mizu-voip.com/Software/VoIPTunnel.aspx"><span style='font-size:14.0pt'>VoIP encryption</span></a><span style='font-size:14.0pt'> and tunneling to be able to bypass any NAT, firewall, proxy by using VoIP over encrypted UDP, TCP or HTTP. Just enable the “Encryption” module from the config wizard for this and use our softphones (all has built-in support for encryption or tunneling) or third party software/hardware via the </span><a href="https://www.mizu-voip.com/Portals/0/Files/MTunnelClient.pdf"><span style='font-size:14.0pt'>mtunnelclient</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Setup number portability as described in the documentation</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Provide call termination / SIP trunk services for other companies. Just set them as Traffic Senders (specify auth IP), send your server address (IP or domain) to these companies, set proper pricing and you are ready to go</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Setup a PayPal account to let users to pay for your service (add prepaid user credit). See the “PayPal” section in the documentation.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Codec transcoding by setting the “needcodecconversion” and “choosecodecs” fields for the user records</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>VoIP calls for IoT devices (embedded systems, hotels, smart homes, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>Offer a </span><a href="https://www.mizu-voip.com/Software/Softphones/CustomizedSoftphone.aspx"><span style='font-size:14.0pt'>branded softphone</span></a><span style='font-size: 14.0pt'> to your endusers covering all the popular platforms: Web, Windows, iOS, Android and others</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:14.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:14.0pt'>And </span><a href="https://www.mizu-voip.com/Software/VoIPServer/SoftswitchFeatures.aspx"><span style='font-size:14.0pt'>many others</span></a></p> <h3><a name="_Toc231220741"><span style='font-size:12.0pt;line-height:115%'>Common terms</span></a><span style='font-size:12.0pt;line-height:115%'> </span></h3> <p class="MsoNormal"><span style='font-size:14.0pt;line-height:115%'>The following abbreviations are often used in this document and worth to known their meanings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:12.0pt;line-height:115%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt;line-height:115%'>SIP: The Session Initiation Protocol (SIP) the most important signaling protocol used for VoIP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>H323: is an ITU recommended standard which is currently mostly replaced by SIP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>WebRTC: is a media streaming protocol found in modern browsers</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>RTMP: is a media streaming protocol used by Flash</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>RTP: media channel protocol (used for audio/video/fax routing)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Enduser: Can represent your endusers (customers) or VoIP client devices (same as “Extension” in other systems)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>SIP Trunk: in-bound or out-bound links. In MizuManage this can be set as “SIP Server” and “Traffic sender” users</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Global Configuration: configurations applied to all users stored in tb_settings. Changes can be made from the “Configurations” form</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>User Configuration: configurations specific to a user. Changes can be made from the “Users and Devices” form</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Dial Plan: describe the format of the phone number. In MizuManage this can be changed by global configuration options, rules, prefix rules and from the “dial plan” forms.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Routing: define where to send/forward outbound calls (“Routing” form)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>PBX: means “Private Branch Exchange”, which is a phone network used by companies. Users can call and chat with each other and share a number of outside lines (DID) for external calls.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Callback: DID or toll free number configured as enduser with iscallback set to the required IVR</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>Click-to-call: a html button placed on websites to request an immediate connection with another person by phone call. Can be implemented using the </span><a href="https://www.mizu-voip.com/Software/WebPhone.aspx"><span style='font-size: 12.0pt'>webphone</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>ASR: Answer Seizure Ratio. The percent of the connected calls compared to all calls (How many calls are connected from 100 calls in average)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>ACD or ACL: Average Call Duration (measured in seconds for connected calls only)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>IVR: Interactive Voice Recognition (used for calling-card for example)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>ANI / CLI: Automatic Number Identification or Caller Line Identification (important on IVR systems for user authentication)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>ANI callback: same as callback with User-ID based authorization (A number)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>LCR: least cost routing (routing the traffic to the least cost outbound server)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-top:0in;margin-right:0in; margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-indent:-.25in; line-height:normal'><span style='font-size:12.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>BRS: best route selection (intelligent routing based on price + quality + other statistics and settings)</span></p> <h3><a name="_Toc231220742"><span style='font-size:14.0pt;line-height:115%'>Resources</span></a></h3> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'>For more details, please consult the </span><a href="https://www.mizu-voip.com/Portals/0/MizuServer_AdminGuide.pdf"><span style='font-size:14.0pt'>Admin Guide</span></a><span style='font-size:14.0pt'> and other server related documentations on our </span><a href="https://www.mizu-voip.com/Support/Documentations.aspx"><span style='font-size:14.0pt'>website</span></a><span style='font-size:14.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:12.0pt'>If you are a paid customer or plan to purchase a license, contact </span><a href="mailto:serversupport@mizu-voip.com"><span style='font-size:12.0pt'>serversupport@mizu-voip.com</span></a><span style='font-size:12.0pt'> for any help. Install, configuration, training and support services are included in our pricing so no extra payment is required for these. </span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:12.0pt'>If you are using one of our free products, please post your questions to the </span><a href="https://www.mizu-voip.com/Support/Forum/tabid/92/forumid/7/scope/threads/Default.aspx"><span style='font-size:12.0pt'>forum</span></a><span style='font-size:12.0pt'>.</span></p> <p class="MsoNormal" style='margin-bottom:0in;margin-bottom:.0001pt;line-height: normal'><span style='font-size:14.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;line-height:115%'>Copyright © </span><span style='font-size:10.0pt;line-height:115%'>Mizut</span><span style='font-size: 10.0pt;line-height:115%'>ech</span><span style='font-size:10.0pt;line-height: 115%'> SRL</span></p> </div>
Contents
Topics
Search
Quick intro
About
Install
MizuManage
Basic configuration
Starting the service
Listing users
Creating users
Accounts
Outbound routing
Inbound routing
First test calls
Monitoring
CDR
Dial plans
Billing
PBX features
Access numbers
IVR setup
Voice recording
WebPortal
WebRTC
Push notifications
SMS
Wholesale/Transit
SIP clients
Integration
Backup
High Availability
Security
Usage
Common terms
Resources
About
Access numbers
Accounts
Backup
Basic configuration
Billing
CDR
Common terms
Creating users
Dial plans
First test calls
High Availability
Inbound routing
Install
Integration
IVR setup
Listing users
MizuManage
Monitoring
Outbound routing
PBX features
Push notifications
Quick intro
Resources
Security
SIP clients
SMS
Starting the service
Usage
Voice recording
WebPortal
WebRTC
Wholesale/Transit
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