VoIP Server Documentation
<!-- If the browser does not support frames put the first topic content here --> <div class="WordSection1"> <p class="MsoNormal"> <table cellpadding="0" cellspacing="0" align="left"> <tr> <td width="31" height="22"></td> </tr> <tr> <td></td> <td><img width="731" height="779" src="MAdminGuide_files/image001.png"></td> </tr> </table> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <b><span style='font-size:20.0pt;font-family:"Times New Roman",serif'><br clear="all" style='page-break-before:always'> </span></b> <p class="MsoNormal"><b><span style='font-size:20.0pt'> </span></b></p> <br clear="ALL"> <h1><a name="_Toc139449783">Contents</a></h1> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoToc1"><a href="start.htm#_Toc139449783">Contents<span style='color:windowtext;display:none; text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>2</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139449784">1. Introduction<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>8</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449785">1.2. Features<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>10</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449803">1.3. Contact and tech support<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>22</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139449804">2. Modules<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>22</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139449824">3. Tutorial<span style='color:windowtext; display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>25</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139449825">4. Administration<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>26</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449826">4.1. MManage<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>26</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449827">4.1.1. Overview<span style='color:windowtext;display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>26</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449828">4.1.2. MManage Installation<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>26</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449829">4.1.3. MManage Framework<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>27</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449830">4.1.4. Import-Export Wizard<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>29</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449831">4.2. Monitoring<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>30</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449832">4.2.1. Current Calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>30</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449833">4.2.3. Basic Statistics<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>31</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449834">4.2.4. Advanced Statistics<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>32</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449835">4.2.5. Disc. Reasons<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>35</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449836">4.2.6. Line Monitor<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>36</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449837">4.2.7. Capacity Check<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>36</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449838">4.2.8. System Load<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>36</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449839">4.2.9. Server Console<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>36</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449840">4.2.10. Server Monitor<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>37</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449841">4.2.11. Logs<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>37</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449842">4.1.12. Analyze<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>38</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449843">4.1.13. CDR<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>38</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449844">4.3.14. Balance<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>41</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449845">4.3.15. Callcenter Statistics<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>41</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449846">4.3. Access<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>43</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449847">4.3.1. Users<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>43</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449848">4.3.2. Devices<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>54</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449849">4.3.3. Groups<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>55</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449850">4.3.4. Ownership<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>55</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449851">4.3.5. User authorization<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>55</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449852">4.3.6. DID numbers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>59</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449853">4.4. Routing<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>64</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449854">4.4.1. Dial patterns<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>64</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449855">4.4.2. Firewall<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>64</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449856">4.4.3. Normalize numbers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>65</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449857">4.4.4. Caller ID Settings<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>69</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449858">4.4.5. Rules<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>73</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449859">4.4.6. Prefix rules<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>74</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449860">4.4.7. Dial Plans<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>74</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449861">4.4.8. Blacklisting<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>77</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449862">4.4.9. Access Lists<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>77</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449863">4.4.10. Routing<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>80</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449864">4.4.11. Routing workflow<span style='color:windowtext;display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>82</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449865">4.4.12. RADIUS<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>85</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449866">4.4.13. BRS<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>85</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449867">4.4.14. Failovering<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>87</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449868">4.4.15. Channel reservation<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>89</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449869">4.4.16. Number portability<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>90</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449870">4.4.17. ENUM<span style='color:windowtext; display:none;text-decoration:none'>... </span><span style='color:windowtext;display:none;text-decoration:none'>91</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449871">4.5. Billing<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>92</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449872">4.5.1. Price Settings<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>92</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449873">4.5.2. Price List<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>96</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449874">4.5.3. Billing<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>96</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449875">4.5.4. Currency Conversion<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>98</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449876">4.5.5. Finances<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>99</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449877">4.5.6. Pin codes<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>99</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449878">4.5.7. The billing process<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>100</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449879">4.5.8. Invoice and payment storage<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>101</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449880">4.5.9. Environment variables<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>103</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449881">4.5.10. Payments<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>103</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449882">4.5.11. Resellers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>106</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449883">4.5.12. Promotions<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>106</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449884">4.5.13. Fraud protection<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>107</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449885">4.5.14. Notes<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>108</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449886">4.6. WebRTC<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>108</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449887">4.7. Push notifications<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>109</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449888">4.8. Other –MManage<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>109</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449889">4.8.1. Configurations<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>109</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449890">4.8.2. Direct Query<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>123</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449891">4.8.3. Voice Here<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>123</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449892">4.8.4. Test Call<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449893">4.8.5. Rfile system<span style='color:windowtext;display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449894">4.8.6. Rdesktop<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449895">4.8.7. DB Admin<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449896">4.8.8. Web Admin<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449897">4.8.9. Phone Numbers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449898">4.8.10. To-do<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449899">4.8.11. Notes<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449900">4.8.12. Holidays<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>124</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449901">4.8.13. Allocating numbers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>125</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449902">4.8.14. Scheduled tasks<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>125</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449903">4.9. Call Center<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>126</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449904">4.9.1. Users<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>126</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449905">4.9.2. Campaigns<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>127</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449906">4.9.3. Scripts<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>127</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449907">4.9.4. GUI Designer<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>131</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449908">4.9.5. Quotas<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>132</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449909">4.9.6. Presentations<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>133</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449910">4.9.7. Checklist<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>133</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449911">4.9.8. Clients<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>133</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449912">4.9.9. Campaign Clients<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>134</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449913">4.9.10. Campaign and global settings<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>135</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449914">4.9.11. Predictive dialer<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>137</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449915">4.9.12. Outgoing callback<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>138</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449916">4.9.13. Incoming calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>139</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449917">4.9.14. Keywords<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>141</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449918">4.10. MAgent<span style='color:windowtext; display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>143</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449919">4.10.1. Login<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>144</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449920">4.10.2. Manual Call<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>145</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449921">4.10.3. Calls from database<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>146</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449922">4.10.4. Automatic calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>146</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449923">4.10.5. Automatic software upgrades<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>146</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449924">4.11. PBX / IPCentrex functionality<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>146</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449925">4.11.1. Call Rerouting<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>147</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449926">4.11.2. Ring Groups and Call Fork<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>147</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449927">4.11.3. Caller ID<span style='color:windowtext;display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>147</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449928">4.11.4. DTMF<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>148</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449929">4.11.5. Call Hold<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>149</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449930">4.11.6. Call Forward<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>149</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449931">4.11.7. Call Transfer<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>149</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449932">4.11.8. Three-Way Calling<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>152</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449933">4.11.9. Call Waiting and queuing<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>152</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449934">4.11.10. Call Take-Over<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>152</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449935">4.11.11. Conference Calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>152</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449936">4.11.12. Voice Mail<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>153</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449937">4.11.13. Voice Recording<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>154</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449938">4.11.14. Chat Recording<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>155</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449939">4.11.15. IVR<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>155</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449940">4.11.16. Callback number<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>157</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449941">4.11.17. Callback services<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>157</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449942">4.11.18. Calling Card services<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>159</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449943">4.11.19. Phone to Phone (P2P) calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>160</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449944">4.11.20. Virtual Servers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>161</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449945">4.11.21. DID<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>161</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449946">4.11.23. Barge-In<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>161</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449947">4.11.24. Unified communication<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>161</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449948">4.11.25. Other features<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>162</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449949">4.12. Additional modules<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>162</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449950">4.12.1. Calling-Card<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>162</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449951">4.12.2. SMS<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>162</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449952">4.12.3. SMS callback<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>169</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449953">4.12.4. Web portal<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>171</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449954">4.12.5. Resellers<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>173</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449955">4.12.6. Call-shops<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>175</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449956">4.12.7. Softphone<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>176</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449957">4.12.8. Webphone<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>176</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449958">4.12.9. GSM/SIM Platform<span style='color:windowtext;display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>176</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449959">4.12.10. GSM Gateways<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>188</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449960">4.12.11. H.323<span style='color: windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>199</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449961">4.12.12. Encryption and tunneling<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>200</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449962">4.12.13. SBC<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>205</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449963">4.13. Security and account limiting<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>206</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449964">4.13.1. OS security<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>206</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449965">4.13.2. DB security<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>206</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449966">4.13.3. Socket/stream level network protection<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>207</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449967">4.13.4. Address level network attack preventions<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>207</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449968">4.13.5. Session level protection<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>207</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449969">4.13.6. Web security<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>208</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449970">4.13.7. API access security<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>208</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449971">4.13.8. Payment security<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>208</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449972">4.13.9. Encrypted VoIP<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>208</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449973">4.13.10. SSL/TLS/WSS/HTTPS setup<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>208</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449974">4.13.11. User authentication<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>210</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449975">4.13.12. Per IP call limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>211</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449976">4.13.13. IP Spoofing<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>211</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449977">4.13.14. Firewall<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>211</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449978">4.13.15. Maximum simultaneous call limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>211</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449979">4.13.16. Prepaid account credit limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>211</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449980">4.13.17. Postpaid account monthly spend limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>212</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449981">4.13.18. Fix daily credit limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>212</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449982">4.13.19. Dynamic credit/spent limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>212</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449983">4.13.20. Daily/monthly call duration limits<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>213</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449984">4.13.21. Fraud calls<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>214</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449985">4.13.22. Blacklists<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>214</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449986">4.13.23. Auto ban<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>214</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449987">4.13.24. Billing and profitability<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>214</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449988">4.13.25. Security checklist<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>215</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449989">4.14. High availability<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>218</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449990">4.14.1. Large scale VoIP<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>218</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449991">4.14.2. HA VoIP service<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>218</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449992">4.14.3. HA database<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>218</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449993">4.14.4. Database failover<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>218</span></a></p> <p class="MsoToc2"><a href="start.htm#_Toc139449994">4.15. Maintenance<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>219</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449995">4.15.1 Server configuration checklist<span style='color:windowtext;display:none;text-decoration:none'> </span><span style='color:windowtext;display:none;text-decoration:none'>219</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449996">4.15.2 Gateway quick setup<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>219</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449997">4.15.3 Daily Maintenance<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>221</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449998">4.15.4 Monthly Maintenance<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>221</span></a></p> <p class="MsoToc3"><a href="start.htm#_Toc139449999">4.15.5 Server backup, recovery and maintenance<span style='color:windowtext;display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>221</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139450000">5. FAQ<span style='color:windowtext; display:none;text-decoration:none'>.. </span><span style='color:windowtext;display:none;text-decoration:none'>228</span></a></p> <p class="MsoToc1"><a href="start.htm#_Toc139450183">6. Links<span style='color:windowtext; display:none;text-decoration:none'>. </span><span style='color:windowtext;display:none;text-decoration:none'>337</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h1><a name="_Toc139449784"><span style='font-size:14.0pt'>1. Introduction</span></a></h1> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></u></b></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>About</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This document provides an overall technical description of Mizu VoIP platform. For non technical user guides please check out our website. Your installation may not include all modules described in this document and you will notice small changes if you program version doesn’t conform to the documented version!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Version</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MizuServer v.10.2 Administrator’s Guide</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Revisited June 1, 2025</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Copyright</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server and other MizuVoIP software are copyrighted by MizuTech SRL. -<i>Copyright ©2006-2025 MizuTech SRL.</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This document may not be copied or readdressed in whole or part without the expressed, written consent from MizuTech SRL.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disclaimer: MizuTech SRL reserves the right to change any information found in this document without any written notice to the user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>License Agreement and Trademark Acknowledgement</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You must accept the license agreement (LicenseAgreement) before you use any Mizu hardware or software component.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The softswitch core is licensed by proprietary Mizutech license: All rights reserved for Mizutech.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Some of the extra modules are licensed by separate license terms. (These modules are included in unmodified binary format and integrated with the Softswitch via their API)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LINUX is a registered trademark of Linus Torvalds in the United States and other countries.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Windows and Microsoft SQL Server is a trademark of Microsoft Corporation, registered in the United States and other countries. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Oracle is a registered trademark of Oracle Corporation.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Most of the code have been written by us (Mizutech SRL) from scratch, but the software also uses the following open source code or binaries: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.711 codec: by Sun Microsystems Inc provided for “unrestricted use"</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.729 codec: based on ITU-T G.729 Reference C code</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>GSM codec: GNU Lesser General Public License version 2.1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Speex and OPUS codec: by Xiph.Org Foundation license</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Freeswitch: MPL 1.1 license (some unmodified modules as-is)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>OpenSSL: Apache License</span></p> <p class="MsoListParagraphCxSpLast" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>OpenH323 (used in test tools) are licensed under MPL 1.0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other logos, products, brand names and service names contained in this document are the property of their respective owners (trademarks or registered trademarks of their respective companies)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Introduction</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This document describes the administration of Mizu Gateways, SoftSwitches and CallCenters. A unique set of proprietary software and hardware based capabilities and processes to build up a VoIP network, including planning and network management.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These components are designed to cover the telecommunication needs for small to very large companies and VoIP carriers. The main power of the system is the sophisticated VoIP components, which are strongly used in today’s telecommunication infrastructures.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The Mizu components can be used as standalone or as centralized intelligent VoIP platform, capable to handle millions of minutes/month. </span></p> <h2><a name="_Toc139449785"></a><a name="_1.2._Features"></a><span style='font-size:12.0pt'>1.2. Features</span></h2> <p class="MsoNormal"><span style='font-size:11.0pt'><img width="783" height="535" src="MAdminGuide_files/image002.png" alt="modules3.png"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449786"></a><a name="_Toc137903268"><span style='font-size: 12.0pt'>1.2.1. Hosting</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>MS-SQL backend (Express or Full versions) or embedded database</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Ethernet 10/100/1000 Base-T</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Static IP, PPPoE (DSL or cable modem), DialUpISDN,VPN</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Encrypted communications </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Virtual servers </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>STUN/ICE Support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT Support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Near-End and Far-End NAT traversal</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multi-homed and multi-domain support</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449787"></a><a name="_Toc137903269"><span style='font-size: 12.0pt'>1.2.2. SIP</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Compliant with SIP rfc's</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>UDP, TCP and TLS transports</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Proxy server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Registrar server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Location server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Redirect server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>B2B routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>PBX features</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Transcoding B2BUA</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Conference Server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SBC (Session Border Controller)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routed and Direct voice</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic NAT detection</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DID Direct Inward Dialing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Voice Recording and Playback</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Absent Subscriber</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Abbreviated Dialing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multiple Subscriber Aliases</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Anonymous Call Rejection</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Access Control Lists</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Baring Incoming/Outgoing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Toll Restriction</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Parallel Hunting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Click 2 Call</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>CLIP/CLIR</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DTMF generation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call-Forward on out-of-service</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Codec transcoding</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Advanced statistics support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT traversal of signaling</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT traversal of media</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP Session timers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RTP Timers and media timeout</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Blind SIP Registration</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Late Codec Negotiation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multiple SIP registrations per user account</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Can act as an SBC</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Max Session Setting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Manage Presence</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Detailed call logs</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP/SIMPLE </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP Reinvites</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP-H.323 protocol conversion</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>WebRTC-SIP protocol conversion</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Class 4 features</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Class 5 features </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2543 compatibility</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3261 compatibility</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2976 The SIP INFO Method</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3262 Reliability of Provisional Responses in Session Initiation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2617 HTTP Authentication </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3263 Locating SIP Servers </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3265 Specific Event Notification </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span lang="DE" style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span lang="DE" style='font-size:11.0pt'>RFC 3420 Internet Media Type message/sipfrag</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3515 Refer Method</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3311 UPDATE Method</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3581 Symmetric Response Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3842 Message Summary and Message Waiting Indication Event Package </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3891 "Replaces" Header </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3325 Private Extensions to the Session Initiation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2778 A Model for Presence and Instant Messaging </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3428 Session Initiation Protocol (SIP) Extension for Instant Messaging </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 1889 RTP: A Transport for Real-Time Applications </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2190 RTP Payload Format for H.263 Video Streams -only routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2327 SDP: Session Description Protocol </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3264 An Offer/Answer Model with Session Description Protocol </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3550 RTP: A Transport Protocol for Real-Time Applications -replaces RFC 1889</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3555 MIME Type Registration of RTP Payload Formats </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3911 The SIP "Join" Header</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3324 Network Asserted Identity</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3326 The Reason Header Field</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RFC 3581 Symmetric Response Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>draft-ietf-mmusic-ice-02 A Methodology for NAT Traversal for Multimedia Session Establishment Protocols </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>draft-ietf-avt-rtp-ilbc-04 </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>draft-ietf-sipping-cc-transfer Call Control - Transfer</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>draft-ietf-sip-referredby-05 </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Custom protocol extensions are possible</span></p> <h3><a name="_Toc139449788"></a><a name="_Toc137903270"><span style='font-size: 12.0pt'>1.2.3. Codecs</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.723.1 </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.729</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.711 A-law </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.711 u-law </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>GSM 06.10 </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>GSM</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Speex 2,3,4,5,6 (narrowband, wideband and ultra-wideband)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Opus</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.726 (16,24,32,40 KHz) </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>G.722</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>T.38</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DTMF</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Custom 1 kbits codec</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>All other codec’s for pass-trough</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Voice:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Adaptive de-jitter buffer </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Voice Activity Detection/Silence Suppression </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Recording conversations (In Stereo caller/callee left/right)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>QoS</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Packet saver technology</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449789"></a><a name="_Toc137903271"><span style='font-size: 12.0pt'>1.2.4. IP Centrex</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Forward All/Busy/No Answer </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Caller ID </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RingGrouops</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Return </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Waiting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Forking</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Hold/Retrieve</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Caller ID Block </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Selective Caller ID Blocking/Unblocking </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Speed Dial </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Direct Inward Dialing (DID)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Three-Way Calling, Conference support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Message Waiting Indicator </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call transfer, Attended transfer, Unattended transfer</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>IVR (all applications: call, callback, p2p, forward, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>VoiceMail 2 Email <br> DTMF transcoding on server side</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-81.0pt;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Interactive Voice Response (IVR) supporting applications such as credit card and prepaid services </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Video</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Conference calls</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>T.38 fax relay</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SMS relay</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SMS commands (callback, P2P)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Web interface</span></p> <h3><a name="_Toc139449790"></a><a name="_Toc137903272"><span style='font-size: 12.0pt'>1.2.5. Call Center</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic Call Distribution: like simple automatic dialing, power dialing, predictive dialing, predictive intelligent dialing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>IVR</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Recoding: All calls can be recorded and stored </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Real time call check out: Supervisors can listen to the ongoing calls real time</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>PBX Features: Call hold, call wait, call transfer, call forward (conditional and unconditional), call conference, CLIP, CLIR</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Customizable Scripts: script tree, with any number of branches, answers, and reason codes.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Customizable IVR: Any number of language, any number of branches, voice and faxmail, call transfer to the operators</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Statistic generation: customer statistics, operator statistics, call related statistics, work time statistics, campaign statistics</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Campaign creation: supervisors can create a campaigns</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Invitation letter: customization, and automatic printing</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Report generation: Specific hourly, daily and weekly reports</span></p> <h3><a name="_Toc139449791"></a><a name="_Toc137903273"><span style='font-size: 12.0pt'>1.2.6. Accounting</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ACD Features</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Unlimited accounts / Unlimited Extensions</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic pincode generation</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Flexibile authentication (digest,IP,port,user,etc)</span></p> <h3><a name="_Toc139449792"></a><a name="_Toc137903274"><span style='font-size: 12.0pt'>1.2.7. Routing</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Custom Routing Rules</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multi-Carrier Support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ACL</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Sophisticated configurations</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Load Balancing on available devices</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Rerouting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Number rewriting (calling and called)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Failovering (multiple levels)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Least Cost Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>BRS -quality based routing </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Control Features (Maximum Talk Time, Max Ring Time)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call routing based on PLMN tariff packages</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Blacklist/White list filtering</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Time of Day Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Direct Inward Dialing (DID)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Route capacity</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Outbound Dial Map</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Speed Dial Numbers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Auto call forwarding</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ANI Routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>IP Blacklists</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Custom VoIP Providers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Fraud detection tools</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Support for NAT traversal</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic capacity rebalancing<br> Remote Linked Servers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic channel management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Number portability support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>User authentication by username/password, IP address, techprefix, caller number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>GeoIP database</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic SIM allocation:</span></p> <p class="MsoNormal" style='margin-left:1.0in'><a name="_Toc132530314"><b><span style='font-size:10.0pt'>Sim allocation rules</span></b></a><b><span style='font-size:10.0pt'>:</span></b></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'>Rules can be defined on multiple levels: global, partner, gateway, engine, simpacket, simcard, time</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Static</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -will not modify gw settings</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Limits</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -sl (day/month)</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -packet allowed intervals</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -min/max lines for partner</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Priorities</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -sim partnerm, sim, gw</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Desired</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -desired minute on packet</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -packet multiplier</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Rotate</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -“minrotateival”, “desired”, “maxrotateival”</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Price</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -min/max pricediff on obj, maxpricepermin for system/partner </span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -Timetable</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -BRS</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -LCR</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:1.0in;margin-bottom:.0001pt'><span style='font-size:10.0pt'> -and many other options</span></p> <h3><a name="_Toc139449793"></a><a name="_Toc137903275"><span style='font-size: 12.0pt'>1.2.8. Billing</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Flexible Rate Definition (peak/off-peak/flat/custom, end-user/provider/reseller/sales, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic and Real Time billing (CDRs already includes the prices)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Prepaid and Postpaid platforms</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Credit Limit Control</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Unlimited reseller accounts</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Callshops</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Directions (traffic sender,prefix,gateway,sim packet) and time based billing. </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Reporting and price comparisons (LCR)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Balance and rating with SIP signaling or HTTP requests</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Invoice generation in different formats, PDF generation, email scheduler and invoice printing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Complete call rating & accounting services for complex rating schemes </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Currency and VAT can be set for every packet. Time zone can be changed.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic online currency conversion</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Paypal and lot’s of other payment gateways are supported</span></p> <h3><a name="_Toc139449794"></a><a name="_Toc137903276"><span style='font-size: 12.0pt'>1.2.9. Calling Card</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Pin Generation Management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Pin-less Number Registration</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Support for multiple account types</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Management of PINs generation, activation and deactivation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Support for unlimited number of PINs</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Ability to deactivate accounts after certain period or date</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Import and export of PIN batches</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Management of call limit per PIN</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing restrictions</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Max call duration management</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic User Generation</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449795"></a><a name="_Toc137903277"><span style='font-size: 12.0pt'>1.2.10. WebRTC</span></a></h3> <p class="MsoNormal">The Mizu VoIP server has full support for WebRTC since version 7.4 (including websocket SIP signaling and DTLS/SRTP encoding/decoding)</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449796"></a><a name="_Toc137903278"><span style='font-size: 12.0pt'>1.2.11. H323</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.323 Standard Features (v.1,2,3,4)<br> SIP-H.323 protocol conversion (Signaling and media when needed)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Full H.323 proxy</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.225.0 Call Signaling </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Fast Connect/Fast Start</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.245 </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H245 tunneling </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H245 in setup </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DTMF send/receive</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Watchdog</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Direct endpoint call signaling. </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Gatekeeper routed: call signaling (H.225.0). </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Gatekeeper routed: call signaling (H.225.0) and control channel (H.245) </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Gatekeeper routed: call signaling (H.225.0), control channel (H.245) and voice </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RTP Port Range (For firewalls) </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Child Gatekeeper capability </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Backup Gatekeeper capability </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Gatekeeper clustering support (neighbors, parent/child, alternates)</span></p> <h3><a name="_Toc139449797"></a><a name="_Toc137903279"><span style='font-size: 12.0pt'>1.2.12. VoIP-GSM</span></a></h3> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Deprecated!</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>GSM components are not included with the default standard install and the required hardware is for extra costs.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Please contact us about the possibilities.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Hardware Components</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>No hardware components are required for H323 and SIP networks. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>VoIP-GSM hardware listing:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>VoIP-GSM gateway</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -8 channel gateway, best fit to any cheap DSL connection</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -up to 64 simcard/gateway</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -SIM server interworking capability</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -Integrated antenna splitter</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SIM Server</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -up to 750 simcard</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>VoIP-GSM Server</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -industrial PC</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -fault tolerant</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -server failovering capability</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -distributed architecture</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Built in watchdogs to monitor the operation of the system components</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>GSM features</span></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Dual Band (900 / 1800 MHz or 850 / 1900 MHz)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Half rate, full rate, enhanced full rate, SMS, USSD</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIM server support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Integrated antenna splitter</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>8 channels/box</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Up to 8 SIM cards per engine </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multiple ways to handle incoming calls</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call Forwarding</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Sending and receiving SMS messages</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Email To SMS Feature</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Inter gateway SIM routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIM server interworking</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>GSM cell selection and locking</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DTMF send/receive</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>CLI restriction</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIM Rerouting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Locking to a given gsm cell</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic SIM credit request and charge</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Voice Recording and Playback (In Stereo caller/callee left/right)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIM server interworking</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Virtual Channels</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>VoIP-GSM</span></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>First centralized architecture for GSM termination</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Unlimited Gateway and TrafficSender support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Multiple signaling protocol support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Load distribution between the operational channels</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>No hard limit on the number of simultaneous calls</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>High availability</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>High throughput (more than 50 million minutes/month)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>No additional Mizu hardware required</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Equipment management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Channel management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Simcard management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic recharge</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Access Control Lists</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing (see below)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Billing (see below)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Exploits almost any SIM tariff model</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Number translation</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Protocol encryption</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Media proxy</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Automatic time synchronizations</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.323/SIP Gateway Topology Hiding</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Embedded firewall</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Enhanced Security (automatic detection of flood attacks)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Web GUI for end-users</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Encrypted communications</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>License management</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Distributed absolute fault tolerant system</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>External system supervisor service (email and sms alerts, watchdog can restart failed subsystems)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Can be used as virtual servers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449798"></a><a name="_Toc137903280"><span style='font-size: 12.0pt'>1.2.13. Tunneling and encryption</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Standard SIPS/TLS/SRTP are fully supported by default. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>An additional tunneling and encryption module is built-in into the Mizutech VoIP server and you can enable from the global configuration or from the Config Wizard.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Details: </span><a href="https://www.mizu-voip.com/Software/VoIPTunnel.aspx"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Software/VoIPTunnel.aspx</span></a></p> <p class="MsoNormal"><span class="MsoHyperlink"><span style='font-size:11.0pt'><span style='text-decoration:none'> </span></span></span></p> <h3><a name="_Toc139449799"></a><a name="_Toc137903281"><span style='font-size: 12.0pt'>1.2.14. Push notifications</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Push notification support is a built-in module enable by default. Configuration and integration is described </span><a href="https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449800"></a><a name="_Toc137903282"><span style='font-size: 12.0pt'>1.2.15. Management</span></a><span style='font-size:12.0pt'> </span></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Centralized configuration and management for all software and hardware components</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>MManage:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:-1.0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-easy to use, mdi style</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:-1.0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-almost every data query is parameterized with traffic direction and time</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:-1.0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-all data in one place</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:-1.0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-lots of data can be obtained from sl,asr,acl forms</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-top:0in;margin-right:-1.0in; margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-global system analysis</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create and edit network elements </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Remote maintenance of Mizu gateways </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Display of system information</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Real-time call status view</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Service restart functions</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Display of the current status of each gateway and channel</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Real time call supervision (with many grouping options)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Real time channel supervision (with many grouping options)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Statistics (Text based and graphical ASR,ACD,SL, etc) on any traffic direction and time scale</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Disconnect Reasons (with many grouping options)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>CDR monitoring, retrieval, direct CDR access<br> Operator Console</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Global system analysis!</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing pattern selection</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing time selection</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Failovering (in case of channel, gateway, direction etc errors)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Best Route Selection</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Billing module</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Balance module</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Real Time Capacity check</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Ability to insert queries directly into the database</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Blacklist filtering</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Self-analysis tools</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Detailed logging (multiple levels). Detailed call tracing capability</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call simulations</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Reseller/Agent Registration and Management</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Capacity and system load reports</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Import/Export from/to any format (SQL, text, excel, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>CRM Integration</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Restore and Backup</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449801"></a><a name="_Toc137903283"><span style='font-size: 12.0pt'>1.2.16. Limitations</span></a></h3> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>The maximum database size for basic gateways and servers is 4GB. If you need to work with more than 5 mil calls for more than 3 month, you should upgrade your license to the advanced version and use a proper MS-SQL server (not the Express editions). This doesn’t affect servers with less than 100 simultaneous calls. You can upgrade the SQL server/service anytime later (full compatibility).</span></p> <h3><a name="_Toc139449802"></a><a name="_Toc137903284"><span style='font-size: 12.0pt'>1.2.17. Known issues</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Some class 5 features will work only with SIP protocol</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H323 GK doesn’t support username/password authentication (mostly used for call transit and not to provide enduser services over H323)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>RADIUS is compatible only with some servers</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Mizutech doesn’t provide support for client side (softphone) FAX and video debugging. (FAX and video are fully supported by the server and will work if you are using a softphone conform the SIP standards, however many software has limited interoperability or bugs)<br> <br> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For a more detailed feature list see the </span><a href="https://www.mizu-voip.com/Software/VoIPServer.aspx"><span style='font-size:11.0pt'>homepage</span></a><span style='font-size:11.0pt'> and </span><a href="https://www.mizu-voip.com/Software/VoIPServer/SoftswitchFeatures.aspx"><span style='font-size:11.0pt'>features</span></a><span style='font-size:11.0pt'> pages.</span></p> <h2><a name="_Toc139449803"><span style='font-size:12.0pt'>1.3. Contact and tech support</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>Full remote administration can be done by mizutech support including continuous email support and 24/7 emergency phone support.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Contact us or visit http://www.mizu-voip.com for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Email support: </span><a href="mailto:serversupport@mizu-voip.com"><span style='font-size:11.0pt'>serversupport@mizu-voip.com</span></a></p> <h1><a name="_Toc139449804"><span style='font-size:14.0pt'>2. Modules</span></a></h1> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Depending on licensing, some modules may not be available in your release!</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu Soft switch (Server) is the “brain” of the system. Depending on your needs, you can connect as many gateways as you want. The soft switch is built from several modules: sip stack, h323 stack, sip – h323 conversion module, media server, ACL, routing, billing, alerting. Almost all modules are installed by default and they can be enabled/disabled as needed. Key modules are listed below:</span></p> <h3><a name="_Toc139449805"></a><a name="_Toc137903287"><span style='font-size: 12.0pt'>2.1.1. SIP Stack</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu SIP stack was written in C++. It’s very fast and robust, currently used by voip service providers and carriers handling millions of minutes.</span></p> <h3><a name="_Toc139449806"></a><a name="_Toc137903288"><span style='font-size: 12.0pt'>2.1.2. WebRTC</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The WebRTC module will handle VoIP calls from modern browsers. Includes also a WebRTC – SIP bridge with media relay support.</span></p> <h3><a name="_Toc139449807"></a><a name="_Toc137903289"><span style='font-size: 12.0pt'>2.1.3. H323 Stack</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Capable to work as a simple Gateway or as a fully featured Gatekeeper. </span></p> <h3><a name="_Toc139449808"></a><a name="_Toc137903290"><span style='font-size: 12.0pt'>2.1.4. SIP-H323 converter</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Thank to this module, the protocol conversion is very transparent. You don’t even need to know if your partners use SIP or H323.</span></p> <h3><a name="_Toc139449809"></a><a name="_Toc137903291"><span style='font-size: 12.0pt'>2.1.5. RTPM</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>RTPM is used with Flash clients to convert the signaling and media between Flash and SIP/RTP.</span></p> <h3><a name="_Toc139449810"></a><a name="_Toc137903292"><span style='font-size: 12.0pt'>2.1.7. Media Server</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>If your server needs to route the media channels for many concurrent calls, you may need to use a separate media server, thus offloading the server traffic, and maximizing media throughput.</span></p> <h3><a name="_Toc139449811"></a><a name="_Toc137903293"><span style='font-size: 12.0pt'>2.1.8. Routing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With the Mizu softswitch you can build very sophisticated routing scenarios. The routing is usually based on traffic direction and time. LCR and BRS routing are available.</span></p> <h3><a name="_Toc139449812"></a><a name="_Toc137903294"><span style='font-size: 12.0pt'>2.1.9. Billing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will generate the detailed CDR after each call. Thus the billing can work nearly real-time. (Very important for prepaid systems). You can generate various reports and invoices based on a set of predefined rules.</span></p> <h3><a name="_Toc139449813"></a><a name="_Toc137903295"><span style='font-size: 12.0pt'>2.1.10. Alerting and daily report</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can send various reports and alerts based on predefined rules. The reports are sent by email or SMS. </span></p> <h3><a name="_Toc139449814"></a><a name="_Toc137903296"><span style='font-size: 12.0pt'>2.1.11. Virtual Servers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can create up to 100 virtual servers on a single pc. These are completely separate billing/routing/signaling entities.</span></p> <h3><a name="_Toc139449815"></a><a name="_Toc137903297"><span style='font-size: 12.0pt'>2.1.12. Call Center</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Manage operators, automatic call distribution, IVR and other callcenter specific tasks.</span></p> <h3><a name="_Toc139449816"></a><a name="_Toc137903298"><span style='font-size: 12.0pt'>2.1.13. Watchdog service</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This NT service can automatically detect critical service problems and restart the VoIP server, the SQL database or the OS.</span></p> <h3><a name="_Toc139449817"></a><a name="_Toc137903299"><span style='font-size: 12.0pt'>2.1.14. API</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The built-in HTTP server will listen for service requests.</span></p> <h3><a name="_Toc139449818"></a><a name="_Toc137903300"><span style='font-size: 12.0pt'>2.1.15. Extra PBX</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>A separate module implementing a few extra pbx features such as voicemail and conference rooms.</span></p> <h3><a name="_Toc139449819"></a><a name="_Toc137903301"><span style='font-size: 12.0pt'>2.1.16. Direct command interface</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Administrative tasks and class5 service requests can be handled by the command line TCP interface.</span></p> <h3><a name="_Toc139449820"></a><a name="_Toc137903302"><span style='font-size: 12.0pt'>2.1.17. Enduser web portal</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Template portal is available with source code. All common end-user tasks can be done via a user friendly web interface (new user registration, download CDR records, show statistics, setup call forwarding, payment, etc)</span></p> <h3><a name="_Toc139449821"></a><a name="_Toc137903303"><span style='font-size: 12.0pt'>2.1.18. Self-check and reporting</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Various system thresholds will checked real-time and the server will do the corresponding actions automatically. The same module is responsible for daily/weekly/monthly email or SMS reports and alerts for administrators and users.</span></p> <h3><a name="_Toc139449822"></a><a name="_Toc137903304"><span style='font-size: 12.0pt'>2.1.19. VoIP-GSM Gateway</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu VoIP-GSM Gateways support 8 concurrent calls and up to 64 simcards. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the </span><a href="start.htm#_1.2._Features"><span style='font-size:11.0pt'>features section</span></a><span style='font-size:11.0pt'> for more details.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>GSM</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All standard GSM capabilities are supported.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>VoIP</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu VoIP-GSM Gateways can accept SIP and H323 registrations, can act as a SIP proxy or a H323 Gatekeeper or Gateway. These functions can be run simultaneously.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM Bank</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The built-in simbank will allow to virtually routing the simcards in other Mizu gateways.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu VoIP-GSM Gateways can take advantage of an external simbank, so you can have all your simcards in one place, easing the maintenance and administration tasks.</span></p> <h3><a name="_Toc139449823"></a><a name="_Toc137903305"><span style='font-size: 12.0pt'>2.1.20. Other components</span></a></h3> <p class="MsoNormal"><b><span style='font-size:11.0pt'>server service: </span></b><span style='font-size:11.0pt'>the brain of the system</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>H323 GK: </span></b><span style='font-size:11.0pt'>standard H323 gatekeeper</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIP Server: </span></b><span style='font-size:11.0pt'>sip stack<br> <b>HTTP interface</b>: enduser/reseller website with built-in http server</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Media Server: </span></b><span style='font-size:11.0pt'>rtp routing</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>VGW: </span></b><span style='font-size:11.0pt'>voip-gsm gateway, the most essential part of the client</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SMS</span></b><span style='font-size:11.0pt'>: sending short messages over HTTP API or SMPP</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>client service: </span></b><span style='font-size:11.0pt'>this service supervises the gsm gateway and gives a clear interface to the server</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>MManage</span></b><span style='font-size:11.0pt'>: smart client software, capable to manage the whole system</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>supervisor service: </span></b><span style='font-size:11.0pt'>this service supervises the mserver</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>alerter service: </span></b><span style='font-size:11.0pt'>collects statistical information and reports it</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>recplayer: </span></b><span style='font-size:11.0pt'>can play g729, g723, encrypted, raw PCM and wave files</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>loganalizer: </span></b><span style='font-size:11.0pt'>log file parser</span></p> <p class="MsoNormal"><a name="_Toc132530340"><b><span style='font-size:11.0pt'>gwtest</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>handle gsm terminal (no h323)</span></p> <p class="MsoNormal"><a name="_Toc132530342"><b><span style='font-size:11.0pt'>ipmux</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>packet saver client and server</span></p> <p class="MsoNormal"><a name="_Toc132530343"><b><span style='font-size:11.0pt'>serveremulator</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>server interface to gk</span></p> <p class="MsoNormal"><a name="_Toc132530344"><b><span style='font-size:11.0pt'>simalloctest</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>test the automatic sim allocation</span></p> <p class="MsoNormal"><a name="_Toc132530345"><b><span style='font-size:11.0pt'>smtp_test</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>test smtp functionality</span></p> <p class="MsoNormal"><a name="_Toc132530346"><b><span style='font-size:11.0pt'>tariffcalc</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>estimate sim packet real price</span></p> <p class="MsoNormal"><a name="_Toc132530347"><b><span style='font-size:11.0pt'>tcperver</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>tcp server for test</span></p> <p class="MsoNormal"><a name="_Toc132530348"><b><span style='font-size:11.0pt'>udptest</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>udp through test</span></p> <p class="MsoNormal"><a name="_Toc132530349"><b><span style='font-size:11.0pt'>valerterclient</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>alerter sw which can be installed on client computers</span></p> <p class="MsoNormal"><a name="_Toc132530350"><b><span style='font-size:11.0pt'>vchargecards</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>manage chargecards</span></p> <p class="MsoNormal"><a name="_Toc132530351"><b><span style='font-size:11.0pt'>vclientinterface</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>platform specific functions for the gw</span></p> <p class="MsoNormal"><a name="_Toc132530352"><b><span style='font-size:11.0pt'>partnerclient</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>admin sw. for our partners</span></p> <p class="MsoNormal"><a name="_Toc132530353"><b><span style='font-size:11.0pt'>pricesettings</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>for packet price configuration</span></p> <p class="MsoNormal"><a name="_Toc132530354"><b><span style='font-size:11.0pt'>routingandprices</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>for config. routes, prices and sim packet priorities</span></p> <p class="MsoNormal"><a name="_Toc132530355"><b><span style='font-size:11.0pt'>servertest</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>brute force test for the server</span></p> <p class="MsoNormal"><a name="_Toc132530356"><b><span style='font-size:11.0pt'>supervisor</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>supervises the server</span></p> <p class="MsoNormal"><a name="_Toc132530357"><b><span style='font-size:11.0pt'>updater</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>automatically updates client software from the server ftp</span></p> <p class="MsoNormal"><a name="_Toc132530358"><b><span style='font-size:11.0pt'>mediasrv</span></b></a><b><span style='font-size:11.0pt'>: </span></b><span style='font-size:11.0pt'>media server for routing rtp packets</span></p> <p class="MsoNormal"><a name="_Toc132530360"><b><span style='font-size:11.0pt'>business</span></b></a><b><span style='font-size:11.0pt'>lgc: </span></b><span style='font-size:11.0pt'>controls the routing, registration, endpoint list, endpoint creation, udp initialization</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>VPC</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Simple monitoring software for business purposes. Each partner (gateway or simcard owners, traffic senders, etc) can have their own VPC to monitorize their own traffic and create reports.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>VPC Setup</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can give the VPC for any of your partners. The partners can login to the VPC with the username and password configured in the “Users and Devices” form in MManage. Usually only “Owner” users will receive VPC access.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define what users can see in their VPC by setting the “Can watch sim packets”, “Can watch users/devices” and “Access Rights” in the user configuration form (billing tab). See </span><a href="start.htm#_4.3.1._Users"><span style='font-size:11.0pt'>section 4.3.1</span></a><span style='font-size:11.0pt'> for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The VPC included with MManage has the capability to login as a super user. To do so, you have to enter your partner username, but use the admin password (from the “ad” account). Then you have access to the “Add Query” button in the VPC. Here you can add,delete or modify the existing queries and their access rights. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the “rights_allow” field you can put a list of user id, “all” or “nobody” fields. The same for the “rights_deny”. Thus you can configure which partner can see and execute which queries.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <h1><a name="_Toc139449824"><span style='font-size:14.0pt'>3. Tutorial</span></a></h1> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>This </span><a href="https://www.mizu-voip.com/Portals/0/Files/mizu_voip_server_tutorial.pdf"><span style='font-size:11.0pt'>VoIP server tutorial</span></a><span style='font-size: 11.0pt;color:black'> is a shorter comprehensive guide to cover the most important topics about the VoIP server usage. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>The tutorial have been migrated into a separate document available from here: </span></p> <p class="MsoNormal"><a href="https://www.mizu-voip.com/Portals/0/Files/mizu_voip_server_tutorial.pdf"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Portals/0/Files/mizu_voip_server_tutorial.pdf</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <h1><a name="_Toc139449825"><span style='font-size:14.0pt'>4. Administration</span></a></h1> <p class="MsoNormal">This chapter discusses the administration details of the VoIP server.</p> <h2><a name="_Toc139449826"><span style='font-size:12.0pt'>4.1. MManage</span></a><span style='font-size:12.0pt'> </span></h2> <h3><a name="_Toc139449827"><span style='font-size:12.0pt'>4.1.1. Overview</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>All administration tasks can be done using the <b>MManage</b> (MizuManage) client application. The main module is automatically installed with the server installer, but you can also install it independently to any PC and manage your server remotely. Restricted administration is available also from the web interface. During this guide you will meet very often the “<b>global configuration</b>” term. This is referring for the settings configurable using the “Configurations” form (under the “Other” item). These settings are system global and are stored in the tb_settings database table (will be discussed later)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449828"><span style='font-size:12.0pt'>4.1.2. MManage Installation</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The MManage program is part of the VoIP server or it can be downloaded separately from </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuManagement_Setup.exe"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The software is shipped as a standard windows install package. The requirements are the followings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Windows 2000/XP/Vista/Win7/8/10/11/2003/2008/2012/2014/2016/2019/2022/2025</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-At least 1024x768 screen resolution for better operation</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-You may need a headset for test calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Network connection</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Double click on the install exe and follow the instructions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>During the install procedure the following <b>modules and files</b> will be copied:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-MManage.exe –the main executable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Database connectivity tools </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-VoIP client utility programs (SIP, WebRTC and H323)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Utility programs: geoip, tariffcalc, smtptest, rptest, pdfcreator, sqlrouter, vpc etc </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Required dll files</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Help files</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Uninstall.exe</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Other files (depending of your install package configuration, OS version, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When properly installed, you are ready to login on your server(s) and/or your gateways. If you have a central server, all administration tasks can be done connecting only to the server. If your gateways are running without a server, you must connect to each gateway separately for doing administration tasks.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following values are required on login:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Server: server address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Instance: application and database instance (a single server can hold several virtual server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Username: login name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Password: login password</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="348" height="138" id="Picture 3" src="MAdminGuide_files/image003.jpg" alt="loginf"></span></p> <h3><a name="_Toc139449829"><span style='font-size:12.0pt'>4.1.3. MManage Framework</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="824" height="576" id="Picture 4" src="MAdminGuide_files/image004.jpg" alt="tmanage"></span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>Almost all tasks are done by selecting an item from the left side of the main form. For detailed descriptions please read below. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the Menu you can find common tasks such as “Settings”, “Save As”, etc. The selected action usually has effect only on the current active form.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>From the <b><u>File Menu</u></b> you can save, print or export the selected form. Usual database operations are performed from the <b><u>Edit Menu</u></b>. In the <b><u>Favorites Menu</u></b> you can see the most frequently used items. In the <b><u>Config Menu</u></b> you can find a set of helper applications explained later in this document.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> In the <b><u>Fields</u></b> the most important form is the “<b>Filter</b>” which will filter almost all listing used in MManage. Here you can define your preference regarding the traffic direction including Source and Destination. You can filter on Item Type, Item, Group, Number Prefix, Packet and SIM Card. <i>For example you may select one SIM ID, and when loading logs, you will see only the messages related to the selected simcard. </i></span></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'> </span></i><span style='font-size:11.0pt'>In the left-bottom side of the form, you can find an edit box used for <b>quick search.</b> <i>You can use the ‘*’ character in the begin and the end of expressions. (For example when searching for CDR records).</i></span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>Most of the report will be filtered after the selected <b>Date Interval</b> also. </span></p> <p class="MsoNormal" style='margin-left:-9.0pt'><span style='font-size:11.0pt'>In the Thresholds you can set some thresholds used for MManage. This setting doesn’t have any effects on the server or gateway. Server and gateway thresholds may be set up from the Configurations Form explained below. In the <b><u>Options </u></b>Windows, you can set up several important MManage parameters.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the <b><u>Help Menu</u></b> you have access to documentation. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> In the <b>Licensing</b> box you can see your server parameters (there is no effect if you change these values, because these are used only for informing you). <i>Depending on licensing, some modules may not be available in your release! </i>Occasionally you may need to know the software version you use, which you can find in the <b><u>About</u></b> box.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:9.0pt'>Example</span></b><span style='font-size:9.0pt'>: How the check your ASR for the traffic sender “A” in the last week.</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>1. In the date-time drop-down list, select the “Last Week” field</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>2. In the “Select Direction” form set the “Source” (left side) “Type” to traffic sender, and select “A” in the “Name” drop-down list (or type “A” manually)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>3. Launch the “Basic Statisitcs” form under Monitoring.</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>4. Clear the “Group by” option (select the first “-“ line)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>5. Make sure the ASR checkbox is checked</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>6. Click on (Re)Load</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>7. Depending on current server config and current load this query may take some time (on a usual configuration this will take 2 second)</span></p> <h3><a name="_Toc139449830"><span style='font-size:12.0pt'>4.1.4. Import-Export Wizard</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With the ease of the import –export wizard, accessible from MManage File menu, you can import and export data from/to a lots of data formats.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following file types and databases are supported: </span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Access</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Excel</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>DSN</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>CSV</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Text</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'> </span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>IBM-DB2</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Interbase</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>MS-SQL</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>MySQL</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Oracle</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Paradox</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>DBF,dBase,FoxPro</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'> </span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Other data sources which can be accessed by ADO or ODBC.</span></p> <h2><a name="_Toc139449831"><span style='font-size:12.0pt'>4.2. Monitoring</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449832"><span style='font-size:12.0pt'>4.2.1. Current Calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="629" height="502" id="Picture 5" src="MAdminGuide_files/image005.jpg" alt="currentcalls"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Currently running calls are listed here. Calls terminated on Mizu Gateways are displayed in separate list from other directions. You can filter the listing by selecting your preferences in the “Set Direction” box (as you can do in many other parts of the program).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following grouping is available: by caller, by called, by called prefix, by simowner and by sim packet.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Field Explanations:</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Status</span></b><span style='font-size:11.0pt'>: engine or simcard status. Can have the following values: Gateway Disabled, Off (no info), Not Active, Gateway Disconnected, Closed, Not Ready, Ready, Dialing, Ringing, Speaking, Call Ending, DTMF, Simulating Outgoing, Simulated Incoming, Routing to SIMID, Routing to Alias, Routing</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Duration</span></b><span style='font-size:11.0pt'>: seconds elapsed from Setup (not from Connect!)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Caller</span></b><span style='font-size:11.0pt'>: source name (user name or traffic sender name)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Called</span></b><span style='font-size:11.0pt'>: destination name (user name or traffic sender name)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>CallerNumber</span></b><span style='font-size:11.0pt'>: the phone number of the caller party</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>CalledNumber</span></b><span style='font-size:11.0pt'>: the phone number of the called party</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Dialed</span></b><span style='font-size:11.0pt'>: number routed to called user or gateway (with techprefix)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Line</span></b><span style='font-size:11.0pt'>: the number of the gsm channel (usually from 0 to 7)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SimPos</span></b><span style='font-size:11.0pt'>: the position of the active simslot in the current engine (usually from 0 to 7)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM Owner</span></b><span style='font-size:11.0pt'>: the owner of the SIM Card</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Packet</span></b><span style='font-size:11.0pt'>: the type of the SIM Card</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TodaySpeachLength</span></b><span style='font-size:11.0pt'>: the number of active minutes on the current simcard since 00:00</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthSpeachLength</span></b><span style='font-size:11.0pt'>: the number of active minutes on the current simcard since the first day of the current month</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM ID</span></b><span style='font-size:11.0pt'>: sim identification number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><a name="_4.2.2._GSM_Channels"></a><span style='font-size: 11.0pt'> </span></p> <h3><a name="_Toc139449833"><span style='font-size:12.0pt'>4.2.3. Basic Statistics</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Shows the main traffic amount and quality parameters of your system. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="550" height="289" id="Picture 7" src="MAdminGuide_files/image006.jpg" alt="basicstat"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CDRC: call attempt count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SL: speech length (duration in minutes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ASR: average success ratio (percent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ACL, ACD: average call length, average call duration (in second)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can select any direction in the “Select Directions” Box, to check only that specific traffic. Also there are some simple groupings available:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-No grouping: will display the total sum. Chart views are supported only with this option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Group by Called Gateway: list of destination gateway statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Group by Traffic Sender: list of statistics by source</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Group by SIM Packet: statistics by SIMCard type </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Group by All caller and called</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Group by Provider Direction: statistics by called number prefix (first 4 digits)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449834"><span style='font-size:12.0pt'>4.2.4. Advanced Statistics</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This is an extended version of Basic Statistics. You can find more grouping options here. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In some versions is shown simply as “Statistics”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="863" height="503" id="Picture 8" src="MAdminGuide_files/image007.jpg" alt="advancedstat"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can make reports based on the following fields:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CDRC: number of calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-SL: speech length (all call duration)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ASR: the number of successfully answered calls divided by the total number of calls attempted (seizures) Since busy signals and other rejections by the called number count as call failures, the calculated ASR value can vary depending on user behavior</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ACD: average call duration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ASRB: average success ration, but here the “success” means a minimum amount of duration. Configurable in Settings Menu -> Thresholds Box</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ACT: average connect time. The time elapsed from setup until the connect in seconds</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-SUCC: successful call count (same as ASR but not in percent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CCC: concurrent (simultaneous) call count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-RTP: media channel statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-EC: end-user costs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PC: provider costs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-SC: sales costs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CC: company costs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-EP: estimated enduser price/minute</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PP: estimated provider price/minute</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PF: profit value (This require your billing module to be properly configured including provider prices)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PR: profit margin in percent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PFE: profit from enduser (useful if you are using reseller or sales accounts)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PFR: profit from top reseller (useful if you are using reseller accounts)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-HM: hidden minutes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can make the grouping by minute in this form by checking the “on minute” box.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>The following “group by” options are available:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-: display summary data (no groupby)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Caller and Called: group by caller and called users</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Caller: group by caller (source) user </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Called: group by called (destination) user</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Traffic Sender: group by caller (source) user, but show only traffic senders</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Called Gateway: group by called (destination) user, but show only gsm gateways</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>GSM Engine: group by called gsm channels</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Gateway, Packet and SIM Card: group by called simcard (and show the actual gateway and packet)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>SIM Card: group by called simcard</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Caller IP: group by caller ip address</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Week –absolute: group by week, but with sum (don’t groupby to months)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Day –absolute : group by day, but with sum (don’t groupby to weeks)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Hour –absolute: group by hour, but with sum (don’t groupby to day)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Week: group by weeks</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Day: group by days</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Hour: group by hours</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Minute: group by minutes</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Day Compare: compare current weekday with last week the same day</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Called SIM Packet: group by called simcards group</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Partner/Day: group by partner and day</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Partner/Hour: group by partner and hour</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Partner/Minute: : group by partner and minute</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Called Country: : group by called user country</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Called Direction: : group by callednumber zone</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Provider direction (prefix):: group by callednumber prefix</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Provider direction (name): group by callednumber direction</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Direction and packet: group by prefix and simpacket</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Provider direction and packet: group by callednumber zone and simpacket</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>By caller root endusers: group by billed or company callerusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449835"><span style='font-size:12.0pt'>4.2.5. Disc. Reasons</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Disconnect codes in graphical form by any traffic direction.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="670" height="303" id="Picture 9" src="MAdminGuide_files/image008.jpg" alt="discreasons"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will collect the reason in the most appropriate format depending on the protocols used. For example for a call from voip to gsm if the disconnect was caused by the gsm party, then you will see the GSM network reason code here. Otherwise, if the disconnect source was the caller party, and then you will see H323 or SIP reason codes here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most common reason codes are the followings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-SIP, Bye: normal SIP close code</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-SIP, CANCEL: the call was canceled by the caller (not connected call)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-H323, Remote endpoint application cleared call: normal H323 disconnect</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-H323, Remote endpoint stopped calling: the call was canceled by the caller (not connected call)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-GSM, Normal call clearing: normal GSM close code</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-GSM, Normal unspecified: normal GSM close code</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Server, Blacklisted: dropped due to ACL (blacklist)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Wrong Media: no voice activity detected.</span></p> <h3><a name="_Toc139449836"><span style='font-size:12.0pt'>4.2.6. Line Monitor</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This is a simple listing of your channels. You can discover all simcard problems by scrolling down this list. (Missing channels are highlighted)</span></p> <h3><a name="_Toc139449837"><span style='font-size:12.0pt'>4.2.7. Capacity Check</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This module tests the capacity for the predefined direction in priority order.</span></p> <h3><a name="_Toc139449838"><span style='font-size:12.0pt'>4.2.8. System Load</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Shows system utilization statistics such as concurrent calls, CPU load and RAM usage.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: AvM type means weighted utilization: average of max and average usage ((AVG(value) + MAX(value)) / 2)</span></i></p> <h3><a name="_Toc139449839"><span style='font-size:12.0pt'>4.2.9. Server Console</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Direct interface to the server command port. Type help to see the available commands. You can connect directly to any gateway interface. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Command defined on gateway interface: </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>help show this command list</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>info show status and important parameters</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>cmd launch the predefined process</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>exec launch the predefined process</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>file will send the requested file</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>showlog will send the last lines from the requested file</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>timeset will sent the current time</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>setini write to config file</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>getini read from config file</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>dtmf send dtmf</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>ftpget load from ftp</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>ftpput put file to ftp</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>selfupgrade do a selfupgrade</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>gwrestart restart the gateway process</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>pcrestart restart the gateway (hardware)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>and many more as described by the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>API</span></a><span style='font-size:11.0pt'> (all API commands are accessible also from console)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Raw clear text CLI access is also listening on port configured by the <span style='color:#984806'>adminport</span> global config option. </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>CLI access might be IP filtered by the <span style='color:#984806'>remoteadmin </span>parameter. Possible values: </span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>0: disable</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>1: from localhost/127.0.0.1</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>2: from same machine</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>3: from trusted sources</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>4: from local lan and subnet</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'>5: from everywhere (default)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449840"><span style='font-size:12.0pt'>4.2.10. Server Monitor</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Will connect to the server logport. The trace level depends on configuration (Open the Configuration form, type “log” in the filter box, and hit the enter button. Then you can see all options regarding to log levels)</span></p> <h3><a name="_Toc139449841"><span style='font-size:12.0pt'>4.2.11. Logs</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Here you can see the log records for the server and every connected Mizu Gateways in the selected time period. You can restrict the listing by defining the source, severity or filtering.</span></p> <h3><a name="_Toc139449842"><span style='font-size:12.0pt'>4.1.12. Analyze</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="772" height="429" id="Picture 10" src="MAdminGuide_files/image009.jpg" alt="analyze"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You will get detailed system analysis in this module. Thus you can see through the system by only one mouse click. Malfunctions are colored in red. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449843"></a><a name="_4.1.13._CDR_Records"></a><span style='font-size:12.0pt'>4.1.13. CDR</span><span style='font-size:12.0pt'> </span></h3> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>After every call (and SMS, etc), a new CDR (call detaild record) is stored in the database tb_cdrs table (and in tb_cdrresellers when the reseller option is used).</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>CDRs can be filtered, analyzed, exported and lots of vital statistics are based on this records.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>CDRs will contain the following fields:</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Id: database identifier. Auto increment</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Datum: the date-time when the CDR were inserted into the database (call end time)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callstartdate: call start time (first INVITE sent or received)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callenddate: first disconnect code or CANCEL/BYE received or sent</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Connectdate: first 200 OK received or ACK for 200 OK sent</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Connecttime: time elapsed until call fail or call pickup (routing+ringing time)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Workenddate: used for callcenters and represents the time when the operator have finished to work with the current client (CRM updates, etc)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Realduration: speech length</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Discparty: disconnect origination. 1=called or gsm, 2=caller or h323, 3=router (server)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Discreason: disconnect reason code. Explanations in tb_reasoncodes</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callerid: caller database id from tb_users</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callerip: the origination ip</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callernumber: caller phone number (or sip username)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Calledid: called database id from tb_users</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simid: called simid (if any)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Calledline: Engine (phone line) or the called proxy authorization id (from tb_proxyauth)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Calledip: the ip address of the called party</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>OrigCalledNumber: received called party number (not modified)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Callednumber: techprefix and the normalized called number. </span><i><span style='font-size: 9.0pt'>If the server will block the call too early, than you may have the “origcallednumber” here (no techprefix and normalization)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>DialedNumber (calleddialed): the forwarded called number </span><i><span style='font-size: 9.0pt'>(sometimes only the “callednumber” will be insterted here)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtpsent: rtp packets from caller to called. 0 if no rtp routing. At least 1 if routed. If remains 1, then routing has failed</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> In case of sip this means rtp packets received from the called and sent to caller successfully</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtprec: rtp packets from called to caller. 0 if no rtp routing. At least 1 if routed. If remains 1, then routing has failed</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> In case of sip this means rtp packets received from the caller and sent to called successfully</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtplost: lost rtp packets</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtpcodec: voice codec name</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtpname: used for gateways</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Rtpframes: rtp payload framed in one udp packet</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Signalin: audio signal strength into the playback device</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Signalout: audio signal strength received from the audio recorder device</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Jittertime: used when jitter time is reported by gateways or softphones</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Tpercek: hungarian specific. deprecated</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costprovider: call cost to the provider (ex. Tmobile)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costenduser: cost for the caller in global currency (ex: a sipuser or traffic sender)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costenduseru: cost for the caller in user currency</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costsales: sales commission if any</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costcompany: price for the reseller company</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Costadditional (costother): used for reseller prices (in the main cdr)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Recfileid: if we have recorded the voice, then after this field we can found the recorded file</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Mark (marker): for special CDR records: EMAIL (e-mail), SMS (sms), FAX (fax calls), FAIL (failovered), RER (rerouted), FWD (forwarded), TRANS (transferred), CONF (conference), PRED (predictive) and to signal other important call types</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Opworktime: used in callcenters to store the actual operator worktime</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Opwaittime: used in callcenters to specify how much time the operator have been waiting for the current cal</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Billingstep: loaded from price settings (endusercost packet)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Unitprice: loaded from price settings (endusercost packet)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Billingentry: loaded from price settings (endusercost packet)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Origduration: all original duration (because the “realduration” field can be modified on IVR 2 leg billings or when hidden charges are applied)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Resellerid: top reseller id in tb_cdrs. Actual reseller id in tb_cdrresellers.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Accessnumber: set when the call have been made trough a specified IVR access number</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Origcallerid: used when the caller id have been modified during the call. For example the caller can be a “traffic sender” but after ANI or PIN authorization there is an enduser inpersonalisation</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Alegduration: used for 2 leg calls (first calleg with ivr)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Blegduration: used for 2 leg calls (second calleg from ivr after callforward)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Comment: with details about the call setup and disconnect. Can contain a shortened message exchange log.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Dirid: direction name after the called number prefix</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="691" height="306" id="Picture 11" src="MAdminGuide_files/image010.jpg" alt="cdrrecords"></span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Rtpsent and rtprec is 0 when media routing has failed (if we don’t route the media, or the terminating endpoint don’t send media info to us, the system will set there values to 1, so this condition will be true)</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>All prices in the cdr records are calculated with VAT included!</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To find out the possibilities to list the CDR record for a user, please check </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=How+to+list+CDRs+for+a+specific+user"><span style='font-size:11.0pt'>this wiki</span></a><span style='font-size:11.0pt'>.</span></p> <h3><a name="_Toc139449844"><span style='font-size:12.0pt'>4.3.14. Balance</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Duration lists of several traffic types.</span></p> <h3><a name="_Toc139449845"></a><a name="_4.3.15._Callcenter_Statistics"></a><span style='font-size:12.0pt'>4.3.15. Callcenter Statistics</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Statistics related to callcenter operations: Campaign and operator statistics.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>StartTime</span></b><span style='font-size:11.0pt'>: operator first login in MAgent in the current day</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>EndTime</span></b><span style='font-size:11.0pt'>: operator last seen time in the current day</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>WorkTime</span></b><span style='font-size:11.0pt'>: time when MAgent was running</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ActiveTime</span></b><span style='font-size:11.0pt'>: time when the operator is in “Automatic Call” form and not paused</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>OpWaitTime (WaitTime)</span></b><span style='font-size:11.0pt'>: the time elapsed from a new call request untill the first call connect. Smaller times represent more effectiveness. (the reason for the predective dialer is to reduce this time to minimum). The value will be stored for each connected cdr record.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>OpWorkTime (PTime)</span></b><span style='font-size:11.0pt'>: The time elapsed from hangup untill new call request. This will represent the time spent by the operator for data postprocessing. Quick operators will have smaller opworktimes (but can be affected by the ammount of data to store) . The value will be stored for each connected cdr record.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TotalWorktime</span></b><span style='font-size:11.0pt'>: MAgent runtime in that day</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ActiveWorktime</span></b><span style='font-size:11.0pt'>: When the automatic dialing form is active and not in paused</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Called</span></b><span style='font-size:11.0pt'>: number of called clients</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Completed</span></b><span style='font-size:11.0pt'>: clients marked as completed. Useful for meassuring the operators effectiveness.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Invited</span></b><span style='font-size:11.0pt'>: clients marked as invited. Useful for meassuring the operators effectiveness.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Recalls</span></b><span style='font-size:11.0pt'>: clients marked as need recall</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>CDRC,SL,ASR,ACL</span></b><span style='font-size:11.0pt'>: traditional statistics. More details </span><a href="start.htm#_4.1.13._CDR_Records"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_4.3.16._Alerting"></a><span style='font-size:12.0pt'>4.3.16. Alerting</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Admins and support users can receive email, sms and/or push notifications about important events such as critical problems, malfunctions and other server-side issues. Search for “sendalert” on the Configurations form for the related settings: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert: 0: no, 1: to support only, 2: filtered important errors only (DEFAULT), 3: unfiltered/all errors, 4: all</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_usr: send alert about user/trunk related issues. -1: auto (DEFAULT to sendalert_maxcount/3), 0: no, 1+: max per day</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_usr_once: only one message per user. 0: no, 1: yes (DEFAULT)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv: list of id's or username's to watch (of sip servers). alert will be sent on [not reachable AND sendalert_srv_minfailedcalls subsequent failed calls] OR [on sendalert_srv_maxfailedcalls]</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv_minnoanswer: minimum number of no answer count. default is 5. set to 0 to disable</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv_minfailedcalls: if set to 0, then will trigger alert on first unreachable, otherwise we must also have this number of failed call. default is 20</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv_maxfailedcalls: def is 600. set to 0 to disable</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv_mincallduration: minimum call duration in seconds to treat it as connected call. default is 20</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_srv_mintime: min time in seconds from first failure (so the failed state must be at least this long before to trigger an alert)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_email: 0: no, 1: yes (if email account is configured. otherwise will use cmailer for a while only) (DEFAULT)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_sms: 0: no, 1: yes (if sms is configured) (DEFAULT)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_push: list of push accounts (id's or username's)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_push_via: send push via our gateway if it doesn't have push capabilities. -1: auto (1), 0: this server only, 1: via mizu gateway if this server doesn't have push or fails, 2: via mizu gateway only, 3: via both local and mizu gateway</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_mzpushallow: allow sendapush ip list (to be configured on mizu push server only at fcm.webvoipphone.com)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_mzpushblock: block sendapush ip list (to be configured on mizu push server only at fcm.webvoipphone.com)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_to: 0: admin users only, 1: support users only, 2: both (DEFAULT)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_maxcount: max message per day -1: auto (DEFAULT), 0+ exact value</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_delay: minimum time between alerts in minutes. default is -1 which will default to 30 minute</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_ignoreusrsetting: 0 to check tb_users.sendsmsalert and sendemailalert, 1 to ignore (DEFAULT)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendalert_mizusupport: -1 auto (DEFAULT), 0 to disable alerts to mizutech support user, 1 to enable<br> <br> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>An email account should be configured for the server to be able to send the email notifications, otherwise the built-in cmailer@mizu-voip.com email account might be used for a while. An email account can be configured from the Config Wizard or by the emailhost, emailuser, emailpassword and other email related global settings from the Configurations form. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Push notifications can be sent to registered accounts with the with the ntype/TYPE parameter set to 3. Details </span><a href="https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>. If push is not configured on the server, then the notifications can be sent via the mizutech SIP PUSH proxy service. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The supervisor thresholds can be configured as described </span><a href="start.htm#_5.117._Server_supervisor"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following commands can be sent from the Server Console for testing.</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Send push notification: sendpushu,3,from,to,msg</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Send push notification via mizutech proxy: sendpushmz,users,subject,msg</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Send alert notification: sendalert,subject,msg</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449846"><span style='font-size:12.0pt'>4.3. Access</span></a></h2> <h3><a name="_Toc139449847"></a><a name="_4.3.1._Users"></a><span style='font-size:12.0pt'>4.3.1. Users</span></h3> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This form (<b>Users and devices</b>) will allows to manage the users of the system (Endusers, SIP users, Administrators, Tech. Support users)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most important user type is the <b>endusers</b>. These are usually registered on the server using the SIP protocol. They are allowed to call each-other usually for free (presence and messaging is also enabled by default).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For high amount of inbound traffic, you should use a <b>traffic sender</b> user instead of an enduser (and use IP authentication instead of username/password based)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For outbound routing you will have to add <b>SIP server</b> or H323 gateway user type and set the routing properly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you need both to accept and sent traffic to another server (carrier) then you have to add it both as traffic sender and SIP server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Open the “Users and devices” form to see your users. There are a few template user created during setup. You can add new user by just cloning one existing user (select an user with the appropriate type, click on the “new user” button, the select “yes” when asked for cloning). This is useful if one of the many settings must have a predefined value, so you must set it only once, then if the new users all cloned the setting will be copied also). Otherwise you can create empty records and populate the required fields. Most of the fields are optional (with a preset default value) and only a few is very important which you have to change for each user like the username, password, credit, postpaid/prepaid, IP/AuthIP and the authentication type (needauth field).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users can also be created in batch (Config menu -> Users)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following types of users are defined in the Mizu VoIP server:</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Enduser</span></b><span style='font-size:11.0pt'>: represents retails customers or sip devices. Endusers are usually authenticated by SIP username/password and the account can be either prepaid or postpaid</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Sub-enduser</span></b><span style='font-size:11.0pt'>: Represents sip devices or callshop cabins. One enduser can have multiple sub-enduser account. This means that when a sub-enduser (device) makes a call, then the parent Enduser account is billed</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Operator</span></b><span style='font-size:11.0pt'>: used only for outbound callcenters and represent an Agent account</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Calling-Card</span></b><span style='font-size:11.0pt'>: this type of account can be used for inbound callcenter if you wish more separation between regural users and ivr users. Otherwise a regural enduser account can be also used for IVR authentication (calling card / PIN)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Reseller</span></b><span style='font-size:11.0pt'>: resellers can manage their account trough the web interface and can create their own tarrifs. They can add other resellers or endusers below their account.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Owner</span></b><span style='font-size:11.0pt'>: can be used to separate certain type of businesses. You can create one ore more owners and add all other users below the owner account</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Traffic sender</span></b><span style='font-size:11.0pt'>: from where you receive bigger amount of traffic (wholesale)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Sales</span></b><span style='font-size:11.0pt'>: you can add sales people to the system and apply a specified rate as their discount</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>GSM GW</span></b><span style='font-size:11.0pt'>: VoIP-GSM gateways</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIP Server</span></b><span style='font-size:11.0pt'>: your outbound routes (carriers)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>H323 GW/GK</span></b><span style='font-size:11.0pt'>: any device (gateway or gatekeeper) using H323 protocol<br> <b>ISDN GW</b>: gateways to the PSTN network</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SMS GW</span></b><span style='font-size:11.0pt'>: sms gateways usually with HTTP API<br> <b>Support</b>: support people will receive automatic maintenance related emails</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Admin</span></b><span style='font-size:11.0pt'>: admin people with special permissions (for example you need to login as an admin user to the web enduser interface to be able to have access to the customization options)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The “Users and devices” form can be filtered in many ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>quick filter field</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Fields menu -> Filter</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>user type</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>the drop down list from the user form</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>listings initiated from other forms</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>groups</span></p> <p class="MsoListParagraphCxSpLast" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>For more flexibility you might use direct SQL queries against the “tb_users” table.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>You can <b>list</b> the users with the following filters:</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-ActiveNow: gateways with received status in the last 5 minute or endusers active (register or invite received) in the last 3 hour</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-Active: </span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:9.0pt'>-gateways with received status in the last 24 hour or when “mustbeactive” is set to 1</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:9.0pt'>-endusers active (register or invite received) in the last 24 hour</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-All Enabled: where the “Enabled” field is not 0</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-All: all users</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-New Users: users added in the last month</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-New Web Registrations: users added in the last month by the web registration form</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>-Low Credits: will list users with credit lower than 3000</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The properties can be modified from one of the following <b>pages</b>:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Listing page (grid). All fields are listed here with add/delete/edit possibilities. The “monitor” field are updated based on current statistics and settings.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Edit operator: showed only for callcenter operators to set the agent related settings</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Edit: the most important user settings are listed here</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Functions: change class5 features from here</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Billing: billing related options</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Gateway configuration: only used for linked gateways</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Show details: will list most of the important settings</span></p> <p class="MsoListParagraphCxSpLast" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Analyze: view user statistics</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'><br> <br> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following <b>fields</b> are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ID: database id. Auto increment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Type: user type (together with the “isoperator” field)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>0: enduser (usually a sip user). -isoperator field set to 2 (default)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>0: sub-enduser-isoperator set to 0</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>0: Operator (callcenter agent or callshop agent) -isoperator set to 1</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>0: Calling card –isoperator set to 6</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>1: reseller (usually a sip reseller)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>4: sim,gw or traffic owner (sim partnerid or gateway parentid show this id)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>5: traffic_sender (parentid can be a simowner or a gatewayowner)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>6: sales (parentid is the reseller id)</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>8: gsm gw (parentid is the gatewayowner)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>9: outbound sipserver (proxy or gateway) (parentid is the gatewayowner)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>10: h323 gw (parentid is the gatewayowner)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>11: isdn gw (parentid is the gatewayowner)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>12: sms, fax,email gateway</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>14: support users (can operate with MManage, has ftp account)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>15: admin users (can see and modify everything, can receive email/sms reports)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>17: other users (for various reasons)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ParentID: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This field is very important for resellers/subresellers relationships.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Logical parent of the user. Checked for routing pattern, max lines, etc.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> if a sipenduser then reseller company</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> if traffic sender, then traffic owner</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> if gateway, then gateway owner</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> if reseller company, than operator</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BillingUserID:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Where the invoices will be sent. Credit will checked for these users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> If the current type is an end-user, then can have a BillingUserID where we send the invoices. If not set or the same ID as the current, than the bills will be generated to itself. For example in a company, all bills will be sent to the boss (company address), nit the employee</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IsBilledUser: set to 1 if this user is not a real service user, but a user who pays for other user. Usually this is a company who pays for its employee. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Deprecated!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UserGroup: users can call each other only if the user group is the same (default: 0)</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>usually users with the same parentid</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RingGroup: a list of usernames separated by comma (all number will ring when the actual user will be called)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BelongsToCompany: when a company has more then one subscriber. Used for example for short sip numbers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IsCompany: if the current user actually is a company</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RGMode: how to use the ringgroup: 0=forked call, 1=round robin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Name: user first and last –name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Country: sip phone country (important for prefix rules)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ContactName: additional name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UseCallingCard: if has calling card (usable with pin codes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CanDial: example: for sipuser is 1. for simowners is 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Phone: user phone number (but not the sip phone) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Email: where the user can be contacted</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Address: where the user can be contacted</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Billaddress: where to send the invoices </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TelNumber: sip telnumber.users can be contacted if we call there username or telnumber. </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>More than one DID or ANI number can be assigned for one user. For this the tb_users_othernumbers table is used where the type field is 0 for DID numbers and 1 for ANI numbers.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ShortTelnumber: sip short telnumber (for example if several users has the same BelongsToCompany field)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DisplayName: how the user will be displayed. Can be null</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Username: the most important field. Used for authentification and also as a DID number. This field is unique and cannot be empty.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Password: password applicable everywhere (sip, web, VPC, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ip: sipphone, sipproxy or gsmgateway ip address. The server will overwrite with the last known ip address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AuthIp: if we want to authenticate after ip, not after username/password</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>More than one auth ip or domain can be used for a traffic sender. For this the tb_users_authip table is used.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NeedAuth: </span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'> <i>-If NeedAuth is 0, then the system is an open voip relay !!!!</i></span></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 1, then AuthIP must match (usually from SIP traffic senders)</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 2, then TechPrefix must </span></i><span style='font-size:11.0pt'>match<i> (usually from H323)</i></span></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 3, then TechPrefix and IP must match (usually from H323)</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 4, then user/pwd must match (usually from SIP end-users)</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 5, then username must match</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 6, then AuthIP and Port must match</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 7, then AuthIP and username must match</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 8, then AuthIP and username/password must match</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 9 then AuthIP Range must match</span></i></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>-If NeedAuth is 10, then AuthIP Range and username/password must match</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AddDate: when the user has been inserted in the database</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Rights: rights on user interfaces</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>0: no access</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>10: cannot login (disabled)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>20: can login but no rights</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>25: restricted user (for example support under reseller)</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>30: a normal user</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>40: sales</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>50: admin</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:11.0pt'>60: general admin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AddedBy: the user id who have added this user (sales, web registration, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Commission: used for sales to define their commission percent from the enduser price</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Reduction: sales user can give to enduser some percent (subtracted from their commission)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LateFee: applicable when the user is late paying the invoice cost</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PacketID: billing for users, traffic senders</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BillingDay: usually 1 (the first day in every month)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Qualification: the importance for the user. From 0 to 10. for example if the user has big priority, then we route its calls to better routes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Postpaid: if the user will prepaid or postpaid</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PaymentMode: Check (0), Bank Tranfer (1), Cash (2), Else (3)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ContractNumber: contract for end-users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Allowedpartners: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>Allowed traffic senders for the gateway, or allowed gateways for traffic senders. </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>A list of user id separated by comma or ‘*’</span></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>Note that parent users will be checked too</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enabledprefixes: can be one prefix (with any length) or a list of prefixes with 3,4 or 5 digit separated by comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Can be used for trafic senders and gateways too. No need to setup a separate routing pattern if you use this restriction.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>EnabledTechPrefixes: enabled techprefixes for the specified gateway (3 digit length numbers separated by comma)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BlockPrefixes: list of called prefixes that will be blocked for the user (techprefix will not be considered here). Numbers listed here must have 7 digit </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>length and separated with comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ContractState: the status of the contract</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0-</span><span style='font-size:9.0pt;font-family:"Courier New"'> Unknown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1-</span><span style='font-size:9.0pt;font-family:"Courier New"'> Not applicable </span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:9.0pt; font-family:"Courier New"'>2 -In Progress</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> 3 -Active</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"'> 4 -Terminated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ContractComment: additional comment for sales</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Credit: when postpaid, then we also can set a max amount (which will reset in every month)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enabled: if disabled, it behaves as if it were deleted</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DomainName: sipproxy domain name </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Port: signaling port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TransIp: secondary signaling ip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TransPort: secondary signaling port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RouteRtpCaller: routing mode if this endpoint is the caller</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>0=check called settings –this is the preferred settings</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>1=don't touch the sdp and the rtp</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>2=sdp correction if necessary</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>3=route rtp if both behind nat</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>4= route rtp if caller is behind nat</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>5= route rtp if called is behind nat </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>6= route rtp if any endpoint is behind nat </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>7=always route rtp</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RouteRtpCalled: routing mode if this endpoint is the called</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><i><span style='font-size:11.0pt'>0=check caller settings</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>1=don't touch the sdp and the rtp </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>2=sdp correction if necessary</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>3= route rtp if both behind nat </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>4= route rtp if caller is behind nat</span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>5= route rtp if called is behind nat </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>6= route rtp if any endpoint is behind nat </span></i></p> <p class="MsoNormal" style='margin-left:35.4pt'><i><span style='font-size:11.0pt'>7=always route rtp</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If the routertp setting is set to 1 or 7, it will be applied regardless of the other endpoint setting.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RtpIp: last rtp ip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RtpPort: last rtp port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ServerRtpPort: last bind (we try to use the same for every user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NatDetected: 0= no and don’t change, 1=no but can be changed, 2=yes but can be changed, 3 yes, and don’t change it</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NatDetectDisabled: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Status: 0=inactive,1=registered, 2=speaking (if statusdate is too old, then treat as 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>StatusDate: last status change</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CalledNumber: last called number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CalledID: last called id</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Discount1: discount percent. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction1: prefix. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Discount2: discount percent. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction2: prefix. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Discount3: discount percent. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction3: prefix. users can have discounts in for max 3 directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TechPrefix: </span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>The server can authorize and/or route the traffic after the incoming techprefix.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>Sip users can have techprefixes too. this is usually common for reseller company users. </span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>If no techprefix is specified, then it will be loaded from tb_pxrules if any.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>Sim owners and vpc users can have a list of prefixes separated by comma.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>If no techprefix is specified, 111 will be inserted for incoming called numbers.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>If the techprefix is „-1”, then the original techprefix will be forwarded.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>If the techprefix is „-2”, then the original techprefix will be inserted in cdr record (but not forwarded).</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>If the techprefix is empty, then only the normalized callednumber will be forwarded.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>The following techprefixes are reserved for the server: 111,222,999.</span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:11.0pt'>Only 3 digit techprefix is allowed</span><span style='font-size:9.0pt'>. If your traffic sender needs another techprefix length, you must rewrite the incoming number in the “Prefix Rules” form. </span></p> <p class="MsoNormal" style='text-indent:35.4pt'><span style='font-size:9.0pt'> Example: protcoll: sip, Type: ip, value: your traffic sender ip, rewritefrom: oldtechprefix, rewriteto: newtechprefix.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Addtechprefix: we insert this number before the callednumber if the caller don’t send its calls with tech prefix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxLines: max concurrent calls allowed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxlinetouse: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CurrCallCount: current running calls (usable for traffic senders)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>enablefakegw: if we don’t have capacity, we can route h323 calls to a fake gateway to prevent congestions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>candisablesim: if the router will check the disableduntil field from tb_sims</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alarmat: we can ring the sipuser if it is set</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwardonbusy: telnumber where we have to forward the calls when busy</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwardonnoanswer: telnumber where we have to forward the calls when we have no answer (or * if to forward to “best” child user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwardalways: rerouting</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>voicemail: if we can send messages as email</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mincreditonroute: if user has less credit, then we don’t even route the call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>regtimeout: reregistration interval for sip proxies</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxsubsfail: we set the „nopriority” field when we reach „maxsubsfail” failed calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>subsfails: successive calls with duration smaller than 20 sec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>nopriority: this gateway has lowered priority in the routing until this date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>noprioritycount: successive lowered priority countminasr:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minasr: minimum asr before failover</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minacl: minimum acl before failover</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mincallcount: min. Cdr records to calculate minasr and minacl</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastrouted: last call time (applies to caller devices and users or to callers when it is a proxy)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastcalled: last call time (applies to called devices and users) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>active: applicable for gsm gateways.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>display: text to display instead of username</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>description: important comment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>comment: any comment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastrectime: last status receive from this gsm gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>realgw: we can have fake voip-gsm gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>temporarilydisabled: gsmgw is temporarily disabled</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onlytestcalls: we allow only calls with techprefix 999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>testprefix: we allow only this techprefix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>datum: when the user has been inserted into the database</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mustbeactive: if the gsm gateway must be active. Will do actions if this field is 1 and the gateway is not active</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>notactivecount: how many time we found that the gw is not active</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>channelcount: gsm channel count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minline: minimum active lines. If we found less line active, then we do actions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>nominlinecount: : how many time we found that the gw has not enough line</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>prioritypartner: this partner will have priority on this gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>callerpriority: this caller prefix will have priority on this gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>calledpriority: this called prefix will have priority on this gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>autopriority: set by server. If the gateway is wrong, then we lower the priority until this time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>absolutepriority: if we set it greater then for other gateways, all calls will be routed here, until it is filled, regardless to other routing settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>priority: gateway priority</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>swversion: gateway sw version</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastrestart: gateway last restart</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cutg711: if a better codec exists for the caller (g723 or g729) than PCMU and PCMA will be not offered to the called party</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>pingtime: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>avgkbitssec: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxkbitssec: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>bandwidth: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>restartcount: gsm sw restart count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>pcrestartcount: gsm gw (pc) restart count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lasterror: last error message from this gw</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastlog: last log message from this gw</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendonlyrec: where to send sip messages. </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>0 = received address and the address in the signaling (via,contact,etc)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=send only to the source address</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>2=send only to address specified in the signaling</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>callsigaddr: h323 port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>isfake: we can have fake voip-gsm gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwardearlystart: if we can send media parameters before callstart (OK for INVITE). 2 if check called</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>changesptoring: if we have to change the session in progress message to ring. . 2 if check called</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>identityforward: we can toward these kinds of usernames and the other we rewrite to „identityrewrite”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>identityrewrite: if the caller username don’t match the identityforward prefix, then we rewrite it</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PlayAdv: if we can play advertisements for this user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Maxmonthlycredit: max allowed credit/month even if the user is postpaid (in ft not in filler)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Maxmonthlycreditend: max Maxmonthlycredit (because we increase Maxmonthlycredit by maxmonthlycreditinc every month if the user was active)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onlylocalaccess: traffic sender traffic will not be forwarded (can call only local users from tb_users and tb_numbers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Maxmonthlycreditinc: determines how much money we add to Maxmonthlycredit every month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ContractNumber: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Contact Status:</span></p> <p class="MsoNormal" style='margin-left:35.4pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Courier New"'>0-Unknown</span></p> <p class="MsoNormal" style='margin-left:35.4pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Courier New"'>1-Not applicable</span></p> <p class="MsoNormal" style='margin-left:35.4pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Courier New"'>2-In Progress</span></p> <p class="MsoNormal" style='margin-left:35.4pt;text-autospace:none'><span style='font-size:9.0pt;font-family:"Courier New"'>3-Active</span></p> <p class="MsoNormal" style='margin-left:35.4pt'><span style='font-size:9.0pt; font-family:"Courier New"'>4-Terminated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Contract comment: any usefully comment for sales here</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Noanswertimeout: will redirect if no answer received</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Denyaddr: because the server will try to send the sip messages to all possible addresses, sometime it will missroute. With this setting you can restrict the address posibilities. Check the FAQ for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendfakealert: used for gsm gateways. Specifies the timeout in sec after that the gsm gateway will send an alert to voip even if no ringing have been received from gsm network. Set to 0 or -1 to disable. Gsm gateway settings will overwrite the traffic sender settings if is not set to -1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendsmsalert: use for support and admin accounts. Will send sms notification to the configured “phone” when a critical error occurs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendemailalert: use for support and admin accounts. Will send email notification to the configured “email” when a critical error occurs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendsmsreport: send daily sms report </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>senddailyemail: send daily email report. 0: no, 1: yes, 2: include also CDR’s, 3: save only to file</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendmonthlyemail: send monthly email report. 0: no, 1: yes, 2: include also CDR’s, 3: save only to file</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>convertdtmf: applicable for sipproxy users </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-0: DTMF messages will be forwarded as received from client</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -1: INFO and RTP DTMF messages will be converted to InBand</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -2: INFO and RTP DTMF messages will be forwarded and converted to InBand too.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -9: don’t forward INFO </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Missed by SMS: notify about missed calls by sms. Usually used for endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Missed by Email: notify about missed calls by email. Usually used for endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Can watch sim packets: list of packetid separated by comma, used for VPC access. The actual partner can see this simpackets with his VPC account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Can watch users/devices: list of users and gateways id separated by comma, used for VPC access. The actual partner can see this devices with his VPC account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Access Rights: specify which fields are allowed for the user in the VPC application</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: simcard and traffic sender fields are not shown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: simcard related fields are not shown (simid, packetname)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: traffic sender related fields are not shown (name, username)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: all fields are shown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CLI: CLIR and CLIP settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: forward always (forward </span><span lang="HU" style='font-size:11.0pt'>asserted as normal number always!</span><span style='font-size:11.0pt'>). will not hide, even if caller was set so</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: normal handling (forward </span><span lang="HU" style='font-size:11.0pt'>asserted as normal number</span><span style='font-size:11.0pt'>) -default</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: forward as asserted identity always (</span><span lang="HU" style='font-size:11.0pt'>identityrewrite asserted</span><span style='font-size:11.0pt'>)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: forward as asserted identity only to trusted domains (</span><span lang="HU" style='font-size:11.0pt'>identityrewrite asserted</span><span style='font-size: 11.0pt'>)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 4: normal hide (no idenityrewrite forwarding) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 5: force hide (no asserted identity too!). always hided</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IsOperator: specify if the user is a callcenter operator (1) or a sub-enduser (0) or power enduser (2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Choosecodecs: list of supported rtp payload formats in priority order separated by comma. Only one will be selected. Don’t set this field to disable </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> selecting only one code. </span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> If set, than only one codec will be left in the sdp (plus the dtmf codecs). This will help, when the server answer to invitation with more than one codec in the 200.</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> The client should answer with the final codec in the ACK, but many endpoint fail to do so.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SessionTimer: use session keep alive.</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0: don’t use</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1: load from global config </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2: autodetect (and using the sesskeepalive interval from the global configuration)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3: force</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>other: use with the specified timeout (minutes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>For example if we set it to 5, than a UPDATE or reINVITE will be sent in every 5 minute to the other party. Please note, that the session keep-alive is not the same with NAT keep alive (which is used with every endpoint automatically)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'><img border="0" width="776" height="576" id="Picture 12" src="MAdminGuide_files/image011.jpg" alt="users"></span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>Default users:</span></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Owner <u>mycompany</u>: template for owner</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>GsmGw <u>LOCAL_GW</u>: used for advanced gateways. IP=127.0.0.1</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>GsmGw <u>NOGW</u>: used when no route found. IP=1.2.3.4, isfake=1,realgw=0</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>GsmGw <u>FBACKUPGW</u>: used to handle traffic exceed. IP=127.0.0.1, callsigaddr=1725,isfake=1,realgw=0</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>SipProxy: <u>sip2h323</u>: convert signaling form h323 to sip and from sip to h323. TechPrefix=-1,IP: 127.0.0.1?, Port?</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>TrafficSender: <u>virtserver X</u>: for routing traffic from virtual servers. AuthIPList: 192.168.0.1, TechPrefix=XXX</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Enduser: <u>PREDECTIVE</u>_<u>DIALER</u>: IP: 4.3.2.1, TechPrefix?, username=cc_callbacknumber</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>The following fileds has direct impact to routing:</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>Type</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>ParentID</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>RingGroup</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>UserGroup</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>onlylocalaccess</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>enabledtechprefixes</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>accessrights</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>enabledprefixes</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>blockprefixes</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>enabledroutes</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>RGMode</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>TechPrefix</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>forward...</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>temporarydisabled</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>onlytestcalls</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>testprefix</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>prioritypartner</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>allowedpartners</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>callerpriority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>calledpriority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'>absolutepriority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:9.0pt'> </span></p> <h3><a name="_Toc139449848"><span style='font-size:12.0pt'>4.3.2. Devices</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Administration of Mizu Gateways, Other GSM Gateways, H323 Endpoints, SIP Proxies, ISDN Gateways and other compatible devices. The fields are the same as for the Users (see above)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:11.0pt'>If the actual sip proxy require authentification, then we store the accounts in this table</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Id: database identifier. Auto increment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Priority: Account priority (accounts will be used in priority order or in round-robin if they have equal priority)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Username: sip username used in authentification</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Password: sip password used in authentification</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CallerNumber: usually the same as username. If left as blank, then the server use the actual caller username. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Credit: account balance. When it reach 0, then we switch to the next account if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DateEntered: record insertion date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LastUsed: the date-time when the server was routed some calls with this account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ProxyID: to which proxy the account belongs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enabled: set to 0 to disable the usage of this account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SubsFails: the number of subsequent wrong calls with this account. If subsfails will reach a predefined value (30 as default), it means that there is some problem with this account or the money/time limit have been expired, and the server will switch to the next account if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449849"><span style='font-size:12.0pt'>4.3.3. Groups</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Grouping of several items will ease the administrations tasks. The following type of items can be grouped:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIM Packets</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Traffic Senders</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These groups then can be used to simplify your routing and billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449850"><span style='font-size:12.0pt'>4.3.4. Ownership</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Useful when you have arranged your users in certain hierarchies. For example reseller chain relationship.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Resellers</span></b><span style='font-size:11.0pt'> can have an unlimited child-parent relationship (limited by the ”maxresellers” global config options). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To define the relationships we use the tb_users id and parented fields.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449851"><span style='font-size:12.0pt'>4.3.5. User authorization</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><b><u>Registration and authentication</u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User authentication can be done multiple ways (AuthType field in the user table).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Registration and authorization answers are cached in the Mizu server, so for subsequent requests from the same ip:port doesn’t have to query the database again. This means that if you change the password in the database it may take some time until it is considered.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server has built-in DOS attach protection. This means (among others) that after a few unsuccessful registration (wrong password) request from a UA that will be banned for a time. This banned list can be cleared from the server console with the “delbanned” command. Even whole IP ranges can be banned. For example if there are too much meaningless or not authenticated request from an IP address (probably the attacker), than that IP address will be banned for a time period and the incoming messages from that IP will be silently dropped.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users and devices will be allowed to access the system (and create new dialogs) only if they pass basic authorization which can be set from MManage -> Users and Devices -> Settings page.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For IVR access the server will authenticate the actual end-user based on the A number or will request a PIN code.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><b><u>Basic authorization</u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Dialog authentication can be performed in the following ways:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Open Relay: if you set the NeedAuth to 0 for a user, then your server becomes an open relay (this is forbidden by the “enforcestrongauth” global config by default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Authentication based on IP address: for this you have to set NeedAuth to 1 and enter the peer IP address in the AuthIp field (can be a list of ip address separated by comma). Instead of IP address you can also use a domain names here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Authentication based on tech prefix: this is mainly used in h323 network. Set the NeedAuth to 2 and enter a valid techprefix for the user (which is usually a traffic sender)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-IP and techprefix: NeedAuth must be set to 3. The “TechPrefix” and “AuthIp” fields must be set correctly</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Username/password authentication: usually for your sip endusers. NeedAuth must be set to 4. Username and password fields must be accordingly</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Authentication based on username: A number authentication. NeedAuth must be set to 5 and with a valid username</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-IP and port based authentication: gives you better security than just IP authentication and also it is useful when you have more traffic sender from the same domain. NeedAuth must be set to 6. Port and IP have to be set accordingly. (port is stored in the callsigaddr field in tb_users. You need to edit it if needed)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Username and IP: both username and authip must match</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*SIP endusers are usually authenticated based on username and password.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*Traffic senders (carriers) are usually authenticated based on IP address.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><b><u>Access numbers</u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Access numbers are special users. You will have to create them like usual users but their ivrid have to be set to a valid campaign id. (this is then linked with an IVR script)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For callback access you also need to set the “iscallback” user field properly. Read the “callback” services for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><b><u>A number authentication</u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For calls from traffic senders the server can try to authenticate the caller as an enduser if the “anumberhandling” option is 2,3 or 4 (by default it is set to 3). More details in the IVR authentication section below.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><b><span style='font-size:11.0pt'> </span></b><b><u>IVR authentication</u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For IVR calls the server will do a “callingcardauth” global config option based authentication.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Please note that in this case the caller device is already authenticated based on basic authorization settings. The IVR needs to find an enduser to allow further operation, like call forward.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can authenticate the user based on the following methods:</span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><u><span style='font-size:11.0pt'>ANI/CLI authentication: if the CLI is known and this method is allowed.</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A number authentication can be used to try user authentication for a call coming from a traffic sender. If user is found with the actual A number then the caller will be authenticated as the enduser, otherwise will be authenticated as traffic sender. In this case you can require a PIN number from the user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The A numbers are usually extracted from the “From” field of the incoming SIP INVITE.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Don’t enable A number authentication if you don’t trust the traffic sender or there is a possibility that the A numbers are not received correctly.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Configuration options:</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>anumberhandling</span></b><span style='font-size:11.0pt'> global configuration </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=disabled</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=only add</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2= only accept</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=add and accept (default)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>4=only a number access (no pincode request)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>anumberhandlingforrouting</span></b><span style='font-size:11.0pt'> global configuration </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=disabled</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=disabled</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=yes, but autoturnoff if not used for a while</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=always yes</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>enableanumberlookup</span></b><span style='font-size:11.0pt'> per user configuration. You need to set it to 1 for traffic senders to enable or 0 to disable.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A numbers can be also registered by the users on a web interface or by sending an SMS in the proper predefined format.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><u><span style='font-size:11.0pt'>PIN (calling-card) based authentification:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When the A number is not known or the A number based authentication is disabled, the IVR have to ask the user for a valid PIN code. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be done by the CallingCardAuthentication IVR action.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>After the server collects the DTMF digits it will lookup the database for a valid user entry. The authentication can be based on username, password or username+password or depending on the “<b>callingcardauth</b>” global config option which can have the following values:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=all combinations with minlength check (default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=callingcard username</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2= callingcard password </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3= callingcard username+password</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>4=any username</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>5=any password</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>6=any username+password</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>7=any username+password or username+pin</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>8=username for callingcard and username+password or username+pin for other users (default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>9=pin</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>10=password or pin</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>11=all combinations</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>12= all combinations with minlength check (default)</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When using the pin field based authentication, make sure that user has valid pin codes set in this field (when the users are automatically generated, the pin is set to be username+password).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoSubtitle"><strong><u><span style='font-family:"Cambria",serif'>User rights</span></u></strong></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User rights can be further restricted by several configuration option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most useful tool for this is the <b>routing</b> table. You can define were a certain user or a user group can initiate calls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>The following restrictions can be applied per user:</span></u></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Allowedusers</span></b><span style='font-size:11.0pt'>: list of the users or groups (prefixed with 'g') that is allowed to call the user. This can be used to restrict the access to an access number for example.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AllowedPartners</span></b><span style='font-size:11.0pt'>: comma separated list of allowed partners and traffic senders. ‘*’ will allow all. You may restrict the access on gateway or simpacket level instead of setting it for all simcards separately. Try to use the packet “allowedpartners” setting and leave it as ‘*’ for the simcards!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Enabledprefixes</span></b><span style='font-size:11.0pt'>: can be one prefix (with any length) or a list of prefixes with 3,4 or 5 digit separated by comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Can be used for traffic senders and gateways too. No need to setup a separate routing pattern if you use this restriction.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>EnabledTechPrefixes</span></b><span style='font-size:11.0pt'>: enabled techprefixes for the specified gateway (3 digit length numbers separated by comma)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>BlockPrefixes</span></b><span style='font-size:11.0pt'>: list of called prefixes that will be blocked for the user (techprefix will not be considered here). Numbers listed here must have 7 digit length and separated with comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>MaxLines</span></b><span style='font-size:11.0pt'>: max concurrent calls allowed (separate value for peak or offpeak)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Maxmonthlycredit</span></b><span style='font-size:11.0pt'>: max allowed credit/month even if the user is postpaid </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Maxmonthlycreditend</span></b><span style='font-size:11.0pt'>: max Maxmonthlycredit (because we increase Maxmonthlycredit by maxmonthlycreditinc every month if the user was active)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Onlylocalaccess</span></b><span style='font-size:11.0pt'>: traffic sender traffic will not be forwarded (can call only local users from tb_users and tb_numbers)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Maxmonthlycreditinc</span></b><span style='font-size:11.0pt'>: determines how much money we add to Maxmonthlycredit every month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Access Rights</span></b><span style='font-size:11.0pt'>: specify wich fields are allowed for the user in the VPC application</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: simcard and traffic sender fields are not shown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: simcard related fields are not shown (simid, packetname)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: traffic sender related fields are not shown (name, username)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: all fields are shown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><br> <u>Global configuration options:</u></span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>MAXSPEACHLEN</span></b><span style='font-size:11.0pt'>: max allowed call duration in sec</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>allowedusers</span></b><span style='font-size:11.0pt'>: max ring time in sec</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>callmaxwait</span></b><span style='font-size:11.0pt'>: max waittime allowed for operators between calls (for administrative purposes)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>enforcestrongauth</span></b><span style='font-size:11.0pt'>: enforce authorization and strong passwords</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More rate limit settings can be found in the “security” and “billing” related sections.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Try to avoid prioritizations by users, gateways, simpackets or channels (absolutepriority, priority, allowedpartners, prioritypartners, etc) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Almost all kind of configuration can be set up by using only the “routing” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LDAP, Radius or authentication via external database or API can be also added.</span></p> <h3><a name="_Toc139449852"></a><a name="_4.3.6._DID_numbers"></a><span style='font-size:12.0pt'>4.3.6. DID numbers</span></h3> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DID (Direct inward dialing) is a feature for routable static/dynamic numbers. Endusers can be reached directly by calling DID numbers from outside networks and DID numbers can be also used as a CLI (display number/A number) for outgoing calls. It might be used to share a SIP trunk among one or multiple users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DID numbers can be acquired from carriers (for example the carrier where you are otherwise send the VoIP traffic), specialized DID providers such as didx: </span><a href="https://www.didx.net/"><span style='font-size:11.0pt'>https://www.didx.net/</span></a><span style='font-size:11.0pt'> or other sources. These numbers can be assigned manually or via API. (integration needed with your did provider for this functionality). The numbers then can be stored in the tb_telnumbers table (Phone numbers form in MManage) and then manually or automatically assigned to users. (If enabled, on new user signup the user can select a DID number if any). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the mizu servers you can manage DID on multiple levels.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>Assign one DID per user</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This is the simplest and more robust usage, recommended if you have enough DID’s to assign to all your (business) users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Just set the DID as user Username.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If for some reason you don’t wish to use DID as username (for example if DID is assigned later) then you can use the TelNumber field to assign it to the user. The server will automatically accept calls either to username/othernumber/telnumber/shortnumber. For outgoing call it will also guess the best one to use from these fields (or it can be set explicitly by the replacecalleroncalls global config option)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>User sign-up from the web portal</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure the enduser web control panel so the users can get a DID number during sign-up.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the following configuration options:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autogeneratenewuseraccounts: 0=no,1=auto generate random,3=auto select from tb_telnumbers,6=user select from tb_telnumbers</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autogeneratedid: 0=no,1=auto generate random,3=auto select from tb_telnumbers,6=user select from tb_telnumbers</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>allowenduserdidedit: allow enduser to edit its own telnumber field 0=no,1=yes for resellers,2=yes for endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>Assign multiple DID per user</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the othernumber list for this (tb_users_othernumbers). The same DID can be even assigned for multiple users. In this case the incoming call is routed to the “best” user (Best effort: user online, not in call, etc).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>Contact list</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DID numbers can be also used to be assigned to users contact lists if they are listed as Shared DID’s in the users table. In this case the DID numbers can be shared and will serve multiple purposes:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Incoming call from user to a DID in its own contactlist: call will be routed to the contact (username or phone number, which is “best</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Incoming call from contact (username/phone number) to assigned DID: call will be routed to user (to which user the contact belongs)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>For outgoing calls the A number will be also set accordingly or after the rules discussed above</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>Shared DID</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For shared DID you will have to create users with the DID numbers (username set to DID number, shared did option checked) and then these DID numbers can be used by multiple users in the same time. These will ease the access to users favorites from other networks (calling via third-party servers or via the IVR).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Endusers can assign their contacts (internal user or external phone number) to these DID numbers from webportal phonebook page.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable/disable this feature, you might explicitly set the feature_shareddidnumbers option to 1 (or set to 0 to disable). The default value is -1 which means that will auto turn to 1 of there are shared did numbers in the system (detected at startup, reload and nightly)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the softswitch is used by multiple companies then you can set the BelongsToCompany field to separate the DID numbers by companies. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For incoming call to a shared DID the call will be routed to the “best” user or outbound number (Best effort. The user who have called last time the current caller). You can also use share DID’s to assign a local number to called users or outbound numbers (“Quick Call” feature).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For outgoing calls a DID number will be also assigned as the A number.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Data:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users contactlist are stored in tb_speedial:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>userid: link to “main user”</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>num (any number assigned to this contact -Phone1)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>uphone2 (any number assigned to this contact -Phone2)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>uname (any user name assigned to this contact -Username)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>udid (the shared DID)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Usage:</span></u></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Add a few DID number from the “Users and devices” form. These are like normal endusers but their username is a DID number and the “Shared DID” option is checked on the “Functions” tab (this way the “ispublic” field will be set to 4 for these numbers/users)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the “feature_shareddidnumbers” configuration option to 1 (the default is -1 which means that will be automatically enabled once you have added a few DID numbers, otherwise automatically disabled). You can toggle this from the ”users and devices” form “functions” tab “Shared DID” option.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Once this is done, users can assign DID numbers for their Phonebook entries from the web enduser interface. (stored in the “udid” field in the “tb_speeddial” table). This is optional since the numbers can be found also based on the CDR records (last called numbers)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Once a DID number is dialed, the following lookup procedure takes place:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Shared DID lookup procedure:</span></u></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>The calls can come from the internal network (a SIP endpoint) or from external (from PSTN via a traffic sender). The server will identify the caller via SIP authentication, A number authentication or PIN authentication via IVR. If the feature_shareddidnumbers is set then the server will do the following lookups (in this order):</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call from any enduser to a shared DID in its own contactlist -> call will be routed to the contact phone or name (main user -> contact)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call from any contact (did, phone or name) to the assigned DID -> call will be routed to the main user (contact-> main user)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call from any to a shared DID which is found in last 2 hours cdr’s -> route to user who was called this did last time if any (any -> main user). So if a shared number is used for a call, the called person can call back to CallerId and will reach the best suitable contact.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call from any contact (did, phone or name) -> call will be routed to the main user (contact-> main user)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call from any to a shared DID which is found in last day cdr’s -> route to user who was called this did last time if any (any -> main user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These lookups are flexible, so the caller/called/did might be found both with and without IEC or country prefix (+/00/country prefix).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>Lookup called user on fix DID</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In some circumstances you will receive all calls from devices with the same or invalid destination number. For example you might have a VoIP-GSM gateway forwarding all calls with the target set to its phone number assigned to the SIM card or configured by the administrator.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In these circumstances the target user might be determined by a best match using the A (caller) number as previously described Shared DID procedure (looking at users contact list or last called numbers).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can enable this from the ”Users and devices” form “functions” tab “B number lookup” option (This will set the anumberlookup field to 10 or 11).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also set the replaceanumwithdid after your need: -1=auto (default),0=no,1=shareddid,2=companydid,3=cdr,4=all,5=4+extended cdr search</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>tb_telnumbers</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Phone numbers can be stored in tb_telnumbers and managed from the “Phone numbers” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This table can be used to store the phone numbers but also for special DID number storage. Editable from “Phone numbers” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Fields:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>id: auto increment db id</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>datum: record creation date (number added date)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>telnumber: the phone number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ttype: 0=def,1=normal,2=did,3=smsdid,other=other type</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>free: 0=allocated,1=free (not allocated),2=locked,3=temporary locked</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>useddate: date when it was assigned to user</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>comment: any notes</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>location: not used</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>lockeddt: number preallocated at sign-up with the getphonenumber API</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>gatewayid: set to SIP server ID if number has to be used only with this SIP server</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>userid: number was last used for this user (trying to use the same number with the same user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can assign a DID to a user in the following ways:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-use it as the “username” field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-set the “telnumber” field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-add it to tb_users_othernumbers table (if you wish to assign more than one did to a single user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>API</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the “Assign phone number to users” section in the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>API documentation</span></a><span style='font-size: 11.0pt'> for the related API’s (getphonenumber/lockphonenumber/assignphonenumber)</span></p> <p class="MsoListParagraph"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Terms and Settings:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-DID: Direct inward dialing (DID) or called direct dial-in (DDI) is a telecom service to share a single SIP trunk among one or more users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ANI/CLI authentication: Automatic Number Identification/Calling Line Identification</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Toll free: is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. This can be configured as a normal access number (enduser) and eventually with higher billing (because we will be the billed party in this case)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-local DID number: normal access numbers. Usually you will have separate DID numbers for different regions to minimize enduser costs </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-callback: DID or toll free number configured as enduser with iscallback set to the required IVR</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ANI callback: same as callback with User-ID based authorisation (A number)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Virtual Numbers (DID): "real" phone numbers allocated for users. You have to buy DID numbers from CLEC or any other service provider like didx.net</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TelNumber: sip telnumber.users can be contacted if we call there username or telnumber</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Username: the most important field. Used for authentification and also as a DID number. This field is unique and cannot be empty.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ShortTelnumber: sip short telnumber (for example if several users has the same BelongsToCompany field)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DisplayName: how the user will be displayed. Can be null</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More than one DID or ANI number can be assigned for one user. For this the tb_users_othernumbers table is used where the type field is 0 for DID numbers and 1 for ANI numbers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>autogeneratenewuseraccounts; //0=no,1=auto generate random,3=auto select from tb_telnumbers,6=select from tb_phonenumber</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>autogeneratedid; //(new) 0=no,1=auto generate random,3=auto select from tb_telnumbers,6=select from tb_phonenumberx</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>allowenduserdidedit; //allow enduser to edit its own telnumber field 0=no,1=yes for resellers,2=yes for endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>feature_shareddidnumbers: -1=auto (def), 0=no,1=yes old,2=yes new,3=yes new and old, 4=also check last calls, 5=extended search, 6=extreme</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>shareddid_checkcontactlist: //-1=auto (def) ,0=no,1=yes old,2=yes new,3=yes new and old</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>shareddid_checkcdr: -1 (def) =auto,0=no,1=yes,2=yes extra</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checklocaluserforshareddid = 1; //0=no,1=yes (def)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>replacecalleroncalls: 0=no,1=default checks (best num; default),2=dbusername,3=dbsipnumber,4=bestnumber,5=first good num, 6=check minassertedidentitylen,7=with phonenumber,8=anonymous</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>replaceanumwithdid: -1=auto (def) ,0=no,1=shareddid,2=companydid,3=cdr,4=all,5=4+extended cdr search</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forcedcallernidentity:-1 (auto, def) , user and global setting 0=no,1=default checks (best num; default),2=dbusername,3=dbsipnumber,4=bestnumber,5=first good num,6=check minassertedidentitylen,7=with phonenumber,8=anonymous</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>identityrewrite/identityforward: user setting to replace client->callernumber (controlled by config.identityrwmode)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>identityrwmode: 0=no rewrite, 1=basic, 2=conform sip specification (identity; def)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sendidentity: 0=never,1=no (def),2=sometimes,3=always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>configallowusernumbertopstn: -1=auto, 0=no,1=yes if phone number, 2=always (send call to outbound if user is offline)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cli: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> user setting </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: forward always (forward asserted as normal number always!)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: normal handling (forward asserted as normal number) -default</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: forward as asserted identity always (forward identityrewrite asserted)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: forward as asserted identity only to trusted domains (forward identityrewrite asserted)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 4: normal hide (no idenityrewrite forwarding)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 5: force hide (no asserted identity too!)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minassertedidentitylen:,7=with phonenumber,8=anonymous affects only P-Asserted-Identity; will owerwrite any cli settings. default is -1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>didhandleruser: a globally configured number where incoming calls to DID will be routed if no user match (can be a receptionist or an IVR)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>globaldidout: a globally configured number to set the A number to this for all calls (should be used only by small business owners)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Incoming calls can be checked against the tb_telnumbers table with the v_check_localnum to check if the target is a local number (even if it is not in the tb_users table).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449853"><span style='font-size:12.0pt'>4.4. Routing</span></a></h2> <p class="MsoNormal">A quick tutorial can be found <a href="https://www.mizu-voip.com/Portals/0/Files/Routing_guide.pdf">here</a>.</p> <h3><a name="_Toc139449854"><span style='font-size:12.0pt'>4.4.1. Dial patterns</span></a></h3> <p class="MsoNormal">The “dial patterns” terminology is not used with the mizu voip server. You can apply the number rewrite rules by the following ways (starting from simple to more complex rewrite rules)</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'>1.<span style='font:7.0pt "Times New Roman"'> </span>Number normalization: Open the “Configurations” form and search for the “normalize” string to list all related settings.</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>2.<span style='font:7.0pt "Times New Roman"'> </span>These settings can be used for basic number “normalization” to remove strange characters (like new line) and to remove IEC code. By default this is set to remove the common international escape codes (00,+). To turn this off, change the followings:</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'>a)<span style='font:7.0pt "Times New Roman"'> </span>set cfg_normalizenumbers below 3 (2 should be good)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'>b)<span style='font:7.0pt "Times New Roman"'> </span>set normalize_localpx to 0</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'>c)<span style='font:7.0pt "Times New Roman"'> </span>set “normalize_clean“ value below 4 (3 should be fine) </p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>3.<span style='font:7.0pt "Times New Roman"'> </span>Tech prefix: tech prefix related operation should be done by using the “techprefix” box in the “Users and devices” form. Set this for the “SIP servers” where a specified tech prefix needs to be sent or set it for the “Traffic sender” when you receive the traffic with a techprefix from some routes.</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>4.<span style='font:7.0pt "Times New Roman"'> </span>Prefix rules: this is used for simple prefix add/remove operations. (discussed below)</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'>5.<span style='font:7.0pt "Times New Roman"'> </span>Dial plans: you should use this option if you need full control</p> <h3><a name="_Toc139449855"><span style='font-size:12.0pt'>4.4.2. Firewall</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The firewall rules are checked also at transport level so this is the most effective way to block some unwanted traffic sender.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With the firewall you can block source IP addresses and caller user names (or CLI’s).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For IP address rules, just enter the source IP address as the source.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For caller user rules, prefix the name/number with U:. For example to block user ‘hacker’, enter ‘U:hacker’ as source.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All source are allowed except those are listed if the ip with ‘*’ is 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Otherwise (if the source ‘*’ is set to 0) all address are blocked except those that are listed here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note:</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Make sure to do not delete the * - 1 rule.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If the * -1 rule exists, then it acts as a usual firewall, blocking the sources with addrenabled set to 0.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If the * -1 rule doesn’t exists, then it will allow only sources with addrenabled set to 1 and all others will be blocked!</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Be avare of IP address spoofing. Some attackers are capable to falsify the source IP, thus your security should not depend only on source IP filtering (additionally you should also use SIP digest authentication or at least a tech prefix even for trusted traffic senders)</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449856"><span style='font-size:12.0pt'>4.4.3. </span>Normalize numbers</a></h3> <p class="MsoNormal">By default the server will "normalize" all numbers. This means that it will clean the numbers from garbage characters, sql injection attacks and might remove/add IEC/CC/NEC prefix based on the circumstances and global configuration (international escape code, country code).</p> <p class="MsoNormal"> </p> <p class="MsoNormal">If left with these default settings, you will have to deal with this normalized number format for all the call processing including routing and billing. </p> <p class="MsoNormal"> </p> <p class="MsoNormal">This behavior can be quickly changed by the normalizedef setting for which you can assign the following values:</p> <p class="MsoNormal"> -1: default, recommended (mostly like 2) [validateinput=3; normalizenumbers=2; normalizecallednumbersnec=-1;]</p> <p class="MsoNormal"> 0: don't touch (dangerous) [validateinput=0; normalizenumbers=0; normalizecallednumbersnec=0;]</p> <p class="MsoNormal"> 1: minimal (clean the numbers) [validateinput=1; normalizenumbers=1; normalizecallednumbersnec=1;]</p> <p class="MsoNormal"> 2: basic (clean the numbers) [validateinput=2; normalizenumbers=1; normalizecallednumbersnec=1;]</p> <p class="MsoNormal"> 3: normal (remove IEC like + and 00) [validateinput=3; normalizenumbers=2; normalizecallednumbersnec=1;]</p> <p class="MsoNormal"> 4: strict (might add CC and rewrite NEC) [validateinput=4; normalizenumbers=3; normalizecallednumbersnec=2;]</p> <p class="MsoNormal"> 5: extra (full input checking and number rewrite) [validateinput=5; normalizenumbers=4; normalizecallednumbersnec=3;]</p> <p class="MsoNormal"> </p> <p class="MsoNormal">It is recommended to leave this setting with its default -1 value and you should change it only to have full control on number rewrite rules (set to 1) or if you wish to set a strict checking (set to 3)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Usually you should leave this (and the other related global config options below) with the default values and you might add your own special number rewrite rules by the "Rewrite" module if you need so.</p> <p class="MsoNormal">If you want more control for the rules, then you should leave it with the default setting of -1 and change the global config options below.</p> <p class="MsoNormal">If you want full control for the rules, then you should set it to 2 (or 1) and use the "Rewrite" module to add your rules.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">Other global configuration options related to number "normalization" and rewrite are the followings:</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixremove:</p> <p class="MsoNormal">List of prefixes to be removed from the called number for outgoing calls separated by comma</p> <p class="MsoNormal">For example +,00</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixremove_maxlength:</p> <p class="MsoNormal">Will apply the “outgoingprefixremove” rule only if the number length is at least this number inclusive</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixremove_minlength:</p> <p class="MsoNormal">Will apply the “outgoingprefixremove” rule only if the number length is less than this number exclusive</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixremove2:</p> <p class="MsoNormal">Single prefix to remove but within the below rules.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixadd:</p> <p class="MsoNormal">Set any string prefix which will be applied for called numbers for all outgoing calls.</p> <p class="MsoNormal">For example +.</p> <p class="MsoNormal">If you need to change the prefix only to one direction, then use the "Rules".</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixadd_minlength:</p> <p class="MsoNormal">Will apply the “outgoingprefixadd” and “outgoingprefixremove2” rules only if the number length is at least this number inclusive</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixadd_maxlength:</p> <p class="MsoNormal">Will apply the “outgoingprefixadd” and “outgoingprefixremove2” rules only if the number length is less than this number exclusive</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixadd_ifbegin:</p> <p class="MsoNormal">Will apply the “outgoingprefixadd” and “outgoingprefixremove2” rules only if the number begins with this</p> <p class="MsoNormal"> </p> <p class="MsoNormal">outgoingprefixadd_ifnotbegin:</p> <p class="MsoNormal">Will apply the “outgoingprefixadd” and “outgoingprefixremove2” rules only if the number NOT begins with this</p> <p class="MsoNormal"> </p> <p class="MsoNormal">All the above can be applied also when call arrives by setting the incomingprefix settings.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">normalizenumbers: how to normalize</p> <p class="MsoNormal">0=no,1=basic,2=normal,3=more (hu/ro),4=extra</p> <p class="MsoNormal">default is 2</p> <p class="MsoNormal"> </p> <p class="MsoNormal">normalizecallednumbersnec: NEC normalization (National Destination Code)</p> <p class="MsoNormal">-1=depends on normalizenumbers and normalize_localpx, 0=no,1=yes,2=extra</p> <p class="MsoNormal">default is -1</p> <p class="MsoNormal"> </p> <p class="MsoNormal">loadcallednumberfromto: 0=autoguess,1=no (from first line),2=yes (from to)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">rewriteinternalcalled: rewrite the called numbers for calls to endusers</p> <p class="MsoNormal">0=don't set,1=don't rewrite,2=client to as received,3=client to username,4=client to telnumber,5=client to best if match,6=all to as received,7=all to username,8=all to telnumber,9=all to best if match</p> <p class="MsoNormal">default is: 7 for servers and 6 for gateways</p> <p class="MsoNormal"> </p> <p class="MsoNormal">forwardcalled: what to use for request URI and To fields: 0: no (old server behaviour; callednumber decided at routing), 1: forward as received, 2: forward callednumber, 3: forward callednumber_header, 4: forward callednumber_to</p> <p class="MsoNormal">default is: 0 for servers and 1 for gateways</p> <p class="MsoNormal"> </p> <p class="MsoNormal">forwardcalledtofs: same as the above forwardcalled but used only if the called party is on WebRTC</p> <p class="MsoNormal"> </p> <p class="MsoNormal">validateinput: how to clean the numbers </p> <p class="MsoNormal">0=no,1=basic without sql check,2=basic with sql, 3=normal,4=more,5=extreme</p> <p class="MsoNormal">default is 3</p> <p class="MsoNormal"> </p> <p class="MsoNormal">cfg_minnormalizelength: minimum length of the number to consider for extra normalization. </p> <p class="MsoNormal">default is -1 which means that it depends on normalizenumbers (if normal then set to 5)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">checknumnumbers: reject call if called is not a phone valid number</p> <p class="MsoNormal">0=allow any calls; 1=allow only phonenumbers from H323; 2=allow only phone numbers for all</p> <p class="MsoNormal">default is -1 which means that it depends on normalizenumbers (set to 1 if normalizenumbers is normal)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">checknumport: check number portability rules</p> <p class="MsoNormal">-1=autoguess,0=not check,1=check for changed prefix,2=check for changed number,3=check for changed domain,4=check for changed server id,9=check all</p> <p class="MsoNormal">default is -1</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">The CC/NEC rewrite depends on the followings:</p> <p class="MsoNormal">caller CC/NEC</p> <p class="MsoNormal">country: country (2 chars)</p> <p class="MsoNormal">iec1,iec2,iec3: international escape codes</p> <p class="MsoNormal">countryprefix: default country prefix (country code)</p> <p class="MsoNormal">prefix1,prefix2,prefix3: national destination codes</p> <p class="MsoNormal">cfg_mobileprefixes: list of common mobile prefixes (useful for callenters to differentiate landline and mobile calls)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Deprecated settings (don't use these anymore):</p> <p class="MsoNormal">normalize_localpx: replaced by normalizecallednumbersnec</p> <p class="MsoNormal">setcalledtosipusername: replaced by rewriteinternalcalled</p> <p class="MsoNormal">normalize_clean: replaced by validateinput</p> <p class="MsoNormal">normalize_checksp: replaced by normalizecallednumbersnec </p> <p class="MsoNormal"> </p> <p class="MsoNormal">Example:</p> <p class="MsoNormal">The following settings will normalize incoming numbers (from both national and international format) to international number format then will add 00 when forwarding to an outbound route (to a VoIP carrier):</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Settings:</p> <p class="MsoNormal">normalizedef: 3</p> <p class="MsoNormal">normalizenumbers: 3</p> <p class="MsoNormal">incomingprefixremove: 00,+</p> <p class="MsoNormal">incomingprefixadd: 4</p> <p class="MsoNormal">incomingprefixadd_ifbegin: 07</p> <p class="MsoNormal">outgoingprefixadd: 00</p> <p class="MsoNormal">outgoingprefixadd_ifnotbegin: 00</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">Example input dialed number: </p> <p class="MsoNormal" style='text-indent:.5in'>+40721234567 OR 0040721234567 OR 40721234567 OR 0721234567 OR 0721234567</p> <p class="MsoNormal" style='text-indent:.5in'>IEC: 00 or +</p> <p class="MsoNormal"> Country code: 40 (Romania)</p> <p class="MsoNormal" style='text-indent:.5in'>NEC: 72 (Vodafone)</p> <p class="MsoNormal">Normalized number:</p> <p class="MsoNormal"> 40721234567</p> <p class="MsoNormal">Outgoing number:</p> <p class="MsoNormal"> 0040721234567</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <h3><a name="_Toc139449857"></a><a name="_4.4.4._Caller_ID"></a><span style='font-size:12.0pt'>4.4.4. </span>Caller ID Settings</h3> <p class="MsoNormal"> </p> <p class="MsoNormal">On Caller ID we mean the number or name displayed for the called party which is sent by one of the followings sip headers:</p> <p class="MsoNormal"> -From header (URI and displayname)</p> <p class="MsoNormal"> -Contact header (URI and displayname)</p> <p class="MsoNormal"> -Authentication username</p> <p class="MsoNormal"> -Identity headers: p-asserted-identity, p-preferred-identity, remote-party-id</p> <p class="MsoNormal"> -Privacy settings: "privacy" header, "anonymous" </p> <p class="MsoNormal"> </p> <p class="MsoNormal">The caller-ID display is specified in the SIP and other RFC's but at the end it is up to the called party device to what caller-id to display (it can be loaded even from a local store instead of from the SIP messages sent by the caller party)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">The Caller ID can be influenced by the following factors:</p> <p class="MsoNormal">-the SIP message received by the client as described above</p> <p class="MsoNormal">-global number normalization settings (see the "number normalization" section)</p> <p class="MsoNormal">-global caller id related settings (discussed below)</p> <p class="MsoNormal">-caller and especially the called user settings such as the techprefix</p> <p class="MsoNormal">-Prefix Rules settings (this is already deprecated. Use "Rules" whenever possible)</p> <p class="MsoNormal">-Dial plan SQL (this is already deprecated. Use "Rules" whenever possible)</p> <p class="MsoNormal">-Rules (see the "Rules" section)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>Settings:</b></p> <p class="MsoNormal">The easiest way to influence the caller-id is the replacecalleroncalls setting (global setting and/or per user CallerID setting):</p> <p class="MsoNormal"><b>replacecalleroncalls</b>:</p> <p class="MsoNormal">(user and global setting)</p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'>0 No (Keep from the client)</p> <p class="MsoNormal"> 1 Default checks</p> <p class="MsoNormal"> 2 Use the Username</p> <p class="MsoNormal"> 3 Use the TelNumber </p> <p class="MsoNormal"> 4 Use the best number</p> <p class="MsoNormal"> 5 Use the first good number</p> <p class="MsoNormal"> 6 Replace with the Username if not a phone number</p> <p class="MsoNormal"> 7 Replace with the TelNumber if not a phone number</p> <p class="MsoNormal"> 8 Anonymous</p> <p class="MsoNormal"> 9 From header</p> <p class="MsoNormal"> 10 Contact header</p> <p class="MsoNormal"> 11 Remote-Party-ID header</p> <p class="MsoNormal"> 12 Best from client ep</p> <p class="MsoNormal"> 13 Best from all (default)</p> <p class="MsoNormal"> 14: Called party Username</p> <p class="MsoNormal"> 15: Called party TelNumber</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> Default is: 13.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">If the replacecalleroncalls/CallerID setting is set for both the caller and the called user, then it will prioritize the SIP Server setting if any, otherwise the caller user setting. This prioritization can be changed with the replacecalleroncallspriority setting.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">replacecalleroncallspriority:</p> <p class="MsoNormal"> -1: auto (defaults to 8), 0: never (disable), 1: global config only, 2: called only (don't load caller setting), 3: caller only (don't load called setting), 4: prioritize caller, 5: prioritize called, 6: prioritize enduser, 7: prioritize traffic sender, 8: prioritize sip server (def)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">forcedcallernidentity: </p> <p class="MsoNormal">user and global setting</p> <p class="MsoNormal">0=no,1=default checks (best num; default),2=dbusername,3=dbsipnumber,4=bestnumber,5=first good num,6=check minassertedidentitylen,7=with phonenumber,8=anonymous</p> <p class="MsoNormal"> affects only P-Asserted-Identity</p> <p class="MsoNormal"> will owerwrite any cli settings</p> <p class="MsoNormal"> default is -1</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">realcallernumber</p> <p class="MsoNormal"> just a routing variable</p> <p class="MsoNormal"> client->callernumber = realcallernumber; </p> <p class="MsoNormal"> client->origcallernumber = realcallernumber;</p> <p class="MsoNormal"> </p> <p class="MsoNormal">forcedcallernumber:</p> <p class="MsoNormal"> just a routing variable set by replacecalleroncalls and used by the client ep later</p> <p class="MsoNormal"> overwrite the client from number</p> <p class="MsoNormal"> </p> <p class="MsoNormal">forcedcallernidentityumber:</p> <p class="MsoNormal"> just a routing variable set by forcedcallernidentity and used by the client ep later</p> <p class="MsoNormal"> overwrite the client identity </p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">identityrewrite/identityforward </p> <p class="MsoNormal"> user setting</p> <p class="MsoNormal"> replace client->callernumber (controlled by config.identityrwmode)</p> <p class="MsoNormal"> identityrwmode = 2; //0=no rewrite, 1=basic, 2=conform sip specification (identity)</p> <p class="MsoNormal"> sendidentity = 1; //0=never,1=no,2=sometimes,3=always</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">cli: </p> <p class="MsoNormal"> user setting </p> <p class="MsoNormal"> 0: forward always (forward asserted as normal number always!)</p> <p class="MsoNormal"> 1: normal handling (forward asserted as normal number) -default</p> <p class="MsoNormal"> 2: forward as asserted identity always (forward identityrewrite asserted)</p> <p class="MsoNormal"> 3: forward as asserted identity only to trusted domains (forward identityrewrite asserted)</p> <p class="MsoNormal"> 4: normal hide (no idenityrewrite forwarding)</p> <p class="MsoNormal"> 5: force hide (no asserted identity too!)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">forwardauth:</p> <p class="MsoNormal"> user and global setting</p> <p class="MsoNormal"> confing.cfg_forwardauthentifications = 0; //0=no (default),1=yes,2=yes with username as callername, 3=yes with phonenumber as callername, 4=yes with username as authname too, 5=yes with phonenumber as authname too, 6=replace authorization with username but leave the A number intact, 7=replace authorization with sipphonenumber</p> <p class="MsoNormal"> can rewrite client auth_username, auth_password, callernumber</p> <p class="MsoNormal"> </p> <p class="MsoNormal">rewriteanumber:</p> <p class="MsoNormal"> user setting</p> <p class="MsoNormal"> simply replace client->callernumber</p> <p class="MsoNormal"> set to anonymous to disable the caller-id</p> <p class="MsoNormal"> </p> <p class="MsoNormal">cutanumber:</p> <p class="MsoNormal"> user setting</p> <p class="MsoNormal"> simply replace client->callernumber prefix</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">replacecalleronforward</p> <p class="MsoNormal"> global config option</p> <p class="MsoNormal"> used only for callforward</p> <p class="MsoNormal"> replacecalleronforward = 9; //0=no (default),1=yes,2=yes with username as callername, 3=yes with phonenumber as callername, 4=yes with username as authname too, 5=yes with phonenumber as authname too 9=auto</p> <p class="MsoNormal"> </p> <p class="MsoNormal">parseidentity</p> <p class="MsoNormal"> global config option</p> <p class="MsoNormal"> 0=no at all, 1=normal,2=rewrite caller number,3=rewrite callername also</p> <p class="MsoNormal"> default is 1</p> <p class="MsoNormal"> </p> <p class="MsoNormal">parsesipdisplayname</p> <p class="MsoNormal"> global config option</p> <p class="MsoNormal"> 0=no,1=callername,2=displayname,3=can be used for auth</p> <p class="MsoNormal"> default is 1</p> <p class="MsoNormal"> </p> <p class="MsoNormal">userealphonenumbercallerid: 0=no (default), 1=yes: will overwrite cfg_replacecalleroncalls! (will try to find a phone number to use)</p> <p class="MsoNormal">useorigcallerforeu: 0=no (default), 1=yes: will overwrite cfg_replacecalleroncalls! (if call is routed to enduser, then will use normal caller)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">replacecalleroncallsusercheck: default is 1</p> <p class="MsoNormal">replaceanumwithdid: -1=auto (default) ,0=no,1=shareddid,2=companydid,3=cdr,4=all,5=4+extended cdr search</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Also see the <a href="start.htm#_4.3.6._DID_numbers">DID numbers</a> section and the <a href="start.htm#_5.100._How_to">How to rewrite caller/called numbers</a> FAQ point for other possibilities.</p> <p class="MsoNormal">See the <a href="start.htm#_5.165._How_to">How to set the Identity header</a> for more details about the Identity SIP headers.</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139449858"></a><a name="_4.4.5._Rules"></a><span style='font-size:12.0pt'>4.4.5. Rules</span></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">Using the “Rules” for you can handle and rewrite almost all SIP fields based on any condition, especially the caller and the called number.</p> <p class="MsoNormal">This form can be used to create both simple and very complex rules. Hold the mouse over the controls to get a context sensitive help.</p> <p class="MsoNormal">Usage:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'>1.<span style='font:7.0pt "Times New Roman"'> </span>Click on the “Add” button to add a new rule</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>2.<span style='font:7.0pt "Times New Roman"'> </span>Name the new rule as you wish</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>3.<span style='font:7.0pt "Times New Roman"'> </span>Run as: it is usually fine if you leave the “Auto guess”, however you can specify it more exactly in certain conditions</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>4.<span style='font:7.0pt "Times New Roman"'> </span>Specify the conditions when this rule is executed (for example you might have to reformat the called number if the call is sent via a specific carrier; in this case use the CalledID to select the carrier)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>5.<span style='font:7.0pt "Times New Roman"'> </span>Data: specify which data do you wish to load and work with it (for example the callednumber)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>6.<span style='font:7.0pt "Times New Roman"'> </span>Check: specify additional conditions when this rule is executed (now you can examine the “data” loaded in the previous step)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'>7.<span style='font:7.0pt "Times New Roman"'> </span>Action: specify what you wish to do with the data</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'>8.<span style='font:7.0pt "Times New Roman"'> </span>Set: specify how to wish to save back the result (usually “same as loaded data” since most of the case you will just wish to modify a field such as the called number)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">You can also use SQL statements in action strings curly braces. See the <a href="start.htm#_5.183._How_to">How to set a random caller-ID FAQ</a> point as an example. </p> <p class="MsoNormal">Keywords can be also embedded in square braces. See the endpoint keywords in the <a href="start.htm#_4.9.14._Keywords">Keywords</a> chapter for the possibilities.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Additionally you can modify some global configuration options to modify the caller/called number. These are described below:</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139449859"><span style='font-size:12.0pt'>4.4.6. Prefix rules</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should instead use the “Rules” form mentioned above.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can rewrite prefixes before they arrive to the routing by entering your preferences here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu routing engine will accept only 3 digit length techprefixes or no thechprefix, so you must convert them here if your traffic sender will send the traffic with techprefix that are not three digit length.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Example 1: </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>To set up a rule which defines that every incoming number from ip 111.111.111.111 on H323 if begins with 1234 must be rewritten to begin with 56. Number 123499999 will be rewritten to 5699999.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>If the “RewriteFrom” is emtly, then the “RewriteTo” fill be inserted before the number</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Example 2: To remove 011 before all dialed numbers:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Protocol: 0 </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Type: 1 </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Value: empty</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Rewrite from: 011</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Rewrite to: empty</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Number to rewrite: Incoming Called (0)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Example 3: To replace 06 with 446 for all SIP calls coming from 192.168.1.8:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Protocol: 1</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Type: 2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Value: 192.168.1.8</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Rewrite from: 06</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Rewrite to: 446</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>Number to rewrite: Incoming Called (0)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Example 4: to handle the hungarian roaming prefix: 08 + SK + BK + NSN +SN you have to set the following values: </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>prefixrewritestr: 08X…</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>prefixrewritefrom: 9</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>prefixrewriteto: 36</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'> </span></p> <h3><a name="_Toc139449860"><span style='font-size:12.0pt'>4.4.7. Dial Plans</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should instead use the “Rules” form mentioned above.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>During the routing process you can modify the caller and called number with the dialplan stored procedure (v_dialplan)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>v_dialplan can be called several times during the routing depending on the checkdialplan1-4 global config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For CLI and A number rewrite it is enough to set checkdialplan4 to true (after routing) and check/rewrite the numbers using the LIKE operator (wildcards are enabled).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Input parameters:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@calledat <span style='color:blue'>TINYINT</span><span style='color:gray'>,</span> <span style='color:green'>/*1=first check, 2=after authentication, 3=before routing out, 4=after routing out*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@protocoll <span style='color:blue'>TINYINT</span><span style='color:gray'>,</span> <span style='color:green'>/*0=SIP, 1=H323, 2=GSM, 3=Other*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@fromip <span style='color:blue'>varchar</span><span style='color:gray'>(</span>22<span style='color:gray'>),</span> <span style='color:green'>/*caller ip address*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@fromport <span style='color:blue'>SMALLINT</span><span style='color:gray'>,</span> <span style='color:green'>/*caller port*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@callerid <span style='color:blue'>int</span><span style='color:gray'>,</span> <span style='color:green'>/*caller device database id from tb_users*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@callernumber <span style='color:blue'>varchar</span><span style='color:gray'>(</span>35<span style='color:gray'>),</span> <span style='color:green'>/*caller number or sip username*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@callername <span style='color:blue'>varchar</span><span style='color:gray'>(</span>35<span style='color:gray'>),</span> <span style='color:green'>/*caller name or displayname*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@calledid <span style='color:blue'>INT</span><span style='color:gray'>,</span> <span style='color:green'>/*called device database id from tb_users*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@origcallednumber <span style='color:blue'>varchar</span><span style='color:gray'>(</span>35<span style='color:gray'>),</span> <span style='color:green'>/*called number as received*/</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>@techprefix <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>10<span style='color:gray'>),</span> <span style='color:green'>/*called number tech prefix*/</span></span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"'>@normcallednumber <span style='color:blue'>varchar</span><span style='color:gray'>(</span>35<span style='color:gray'>)</span> <span style='color:green'>/*normalized (changed) called number*/</span></span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>The stored procedure can be called at different routing stage:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>1: before authentication</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>2: after auth</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>3: before routing</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>4: after routing</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>This means that if a number has efect on authentication then you can rewrite it on stage 1, but if you need to modify the called number only for the b-leg call then it is better to call this function only at stage 4</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Some of the input values are not set at earlier stage. For example when calledat is 1 then the callerid will be 0 because the caller is still not known at this stage.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Usually only the called number have to be rewritten, but you can also change the other values.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Accepted output values:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> -emty string: no effect</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> -_REJECT: will disconnect the call</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> -_REJECTPLAY,filename: play a file and disconnect the call</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> -callednumber: will change the called number</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> -callednumber,calleddialed,origcallednumber,techprefix,callernumber,callerid,calledid</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Field details:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Callednumber: will be used for further routing decisions, for billing purposes and it is stored in CDR record</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Calleddialed: will be used only for b-leg</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Origcallednumber: can be used for further routing decision (mostly not used)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Techprefix: can be used for further routing decision. Deprecated after version 3.5</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Callernumber: can be used for further routing decision and stored in CDR record</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Callerid: you can modify the caller user if you change this parameter</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>-Calledid: you can modify the called user if you change this parameter</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>sql help:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> sql tutorial: http://www.w3schools.com/SQL/sql_intro.asp</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> stored procedures: http://msdn.microsoft.com/en-us/library/aa174792(SQL.80).aspx</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> string functions: http://msdn.microsoft.com/en-us/library/aa258891(SQL.80).aspx</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> like operator: http://msdn.microsoft.com/en-us/library/aa933232(SQL.80).aspx</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>example:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> DECLARE @ret_callernumber varchar(35)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> DECLARE @ret_callednumber varchar(35)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SET @ret_callernumber = @callernumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SET @ret_callednumber = @normcallednumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> IF (@calledid = 456 and @ret_callednumber LIKE '1_23%')</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> BEGIN</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SELECT '_REJECT'</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> RETURN 1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> END</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> IF (@calledid = 457 AND (LEN(@ret_callednumber) < 5 OR ISNUMERIC(@ret_callednumber) = 0))</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> BEGIN</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SET @ret_callednumber = '1234567'</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> END</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> IF (LEN(@ret_callednumber) > 6 AND LEFT(@ret_callednumber,3) = '061')</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> BEGIN</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SET @ret_callednumber = '36'+SUBSTRING(@ret_callednumber,3,35)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> END</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> IF (@ret_callednumber LIKE '5222%')</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> BEGIN</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SET @ret_callednumber = SUBSTRING(@ret_callednumber,5,35)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> END </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> SELECT @ret_callednumber+’,’+@ret_callednumber+','+@ret_callednumber+',,'+@ret_callernumber </span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:green'> RETURN 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the stored procedure doesn’t run successfully, then it will have no effect.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <h3><a name="_Toc139449861"><span style='font-size:12.0pt'>4.4.8. Blacklisting</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>List the blacklisted target numbers on the selected time interval and direction.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This query will generate high server load. Use it only in off-peak time if possible</span></p> <h3><a name="_Toc139449862"></a><a name="_4.4.9._Access_Lists"></a><span style='font-size:12.0pt'>4.4.9. Access Lists</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define the “Blacklist” and the “Whitelist” here for the called numbers. The listing will be used in the routing depending of the actual packet “filtering” setting. Check </span><a href="start.htm#_4.5.1._Packets"><span style='font-size:11.0pt'>section 4.5.1</span></a><span style='font-size:11.0pt'> for details regarding filtering.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: these filtering applies to targets and not for the source. If you wish to filter the call source, then use the caller banning module as described </span></i><a href="start.htm#_5.175._Caller_banning"><i><span style='font-size:11.0pt'>here</span></i></a><i><span style='font-size:11.0pt'>.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Global setting to enable/disable black list: <b>numfiltering</b>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1=autoguess (default. Will be auto set to 0 if there are no blacklist entries or to 3 if there are)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=nothing (disable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1 =only from h323</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2=only from sip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3=all (enable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Blacklist method: <b>blacklisttype</b>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1=autoguess (default. Will be auto set to 0 if there are no blacklist entries)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=nothing (disable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1=phone number as string or prefix using tb_blacklist (slower)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2=phone number as number using tb_blacklist_int (very fast even for millions of records)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3=both</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Global setting to enable/disable white list: <b>checkknownnumbers</b>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=no (disable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1 = autoguess (default. Will be auto set to 0 if there are no blacklist entries or to 3 if there are)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2=yes (enable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Database tables:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>White list: tb_knowngoodnumbers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Black list: tb_blacklist</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Blacklist fields:</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>-telnumber: country code + operator + telnum</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>-sure: levels</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tb_blacklist.sure:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0 –probably good numbers (reput)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>1 - not sure (holes)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>2 - probably wrong number (monthly autodisabled)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>3 - very sure (roaming numbers)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>6 – always block (not only to gsm)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tb_packets.filtering: <i> determines how we check the blacklist and the known numbers</i></span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>0 -no filtering</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>1 - filter if very sure blacklisted (tb_blacklist.sure >=3)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>2 - filter if probably blacklisted (tb_blacklist.sure > =2)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>3 –filter if suspicious (tb_blacklist.sure > =1)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>4 - filter if present in blacklist (any tb_blacklist.sure)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>5 - filter if not a known number</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>6 - filter out if no sure known number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Blacklist can be also built automatically as defined by the builddynamicblacklist global config option:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: auto (will auto turn to 40 if numfiltering is enabled)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: disable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other: minimum failed calls per day </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Failed calls are checked periodically with the following minimum count to block:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-hourly: builddynamicblacklist/2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-daily: builddynamicblacklist</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-weekly: builddynamicblacklist*2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-monthly: builddynamicblacklist*5</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other global config options:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blacklist_maxbcount: max count of numbers to block one time (default is dynamic based on average number of calls per day)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blacklist_minasr: minimum asr per number to block (default is 5)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blacklist_minacd: minimum acd per number to block (default is 10)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can add a number to the black list form the “Access Lists” form “Add number to blacklist” button or by executing the following SQL from the “Direct Query” form:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue'>insert</span><span style='font-size:9.5pt; font-family:Consolas'> <span style='color:blue'>into</span> <span style='color:teal'>tb_blacklist</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:teal'>telnumber</span><span style='color:gray'>,</span><span style='color:teal'>reason</span><span style='color:gray'>,</span><span style='color:teal'>sure</span><span style='color:gray'>,</span><span style='color:teal'>maxtryagaincount</span><span style='color:gray'>,</span><span style='color:teal'>cantryagain</span><span style='color:gray'>,</span><span style='color:teal'>blockdays</span><span style='color:gray'>,</span><span style='color:teal'>lastblocked</span><span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue'>values </span><span style='font-size:9.5pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.5pt; font-family:Consolas;color:red'>'TELNUMBER'</span><span style='font-size:9.5pt; font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt; font-family:Consolas;color:red'>'COMMENT'</span><span style='font-size:9.5pt; font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt; font-family:Consolas'>6<span style='color:gray'>,</span>0<span style='color:gray'>,</span>0<span style='color:gray'>,</span>99999995<span style='color:gray'>,</span><span style='color:fuchsia'>getdate</span><span style='color:gray'>())</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:gray'>(replace TELNUMBER and COMMENT after your needs)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Block scanning</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Some spammers might try to scan a number range by making calls to similar numbers (such as trying numbers from A to Z).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Blocking these attempts can be configured by the blockscanning global settings: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>blockscanning_treshold: -1: auto, 0: no, 1+: yes, max count of subsequent similar numbers. Default is 45, or 15 if option checked in the config wizard or 0 if not checked.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>blockscanning_mode: strict (permissive; will count only subsequent numbers or diff is less then 10), 2: general (will check if diff is less then 30 or if there is only single digit change. threshold calculation will be incremented by 3 for subsequent numbers). Default is 2 (general).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Smart blacklist</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Will block a number after X failed attempts in Y time interval for Z amount of time.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The “number” here means the target/called numbers, not the source/caller number. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_enable</span><span style='font-size:11.0pt'>: enable/disable smart blacklist. 0=no,1=on normal load only (will not run on high server load), 2=force always. Default is 0. Set to 1 to enable.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_peruser</span><span style='font-size:11.0pt'>: smartblacklist is per user or for all calls. 0=no (so it will check globally), 1=yes for endusers, 2=yes for all callers, 3=yes for all users with “smartbl” field set to 1 (otherwise not checked at all). Default is 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_callduration</span><span style='font-size:11.0pt'>: call duration in seconds to be considered by smartblacklist //0= all calls, negative: count only connected calls, other: count only calls below this duration including not connected calls. Default is 5</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_callduration_min</span><span style='font-size:11.0pt'>: specify only if you wish to check calls above a specific duration. For example if you wish to block users with calls between 1-3 seconds then set smartblacklist_callduration_min to 1 and smartblacklist_callduration to 4.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_blockafter</span><span style='font-size:11.0pt'>: number of attempts after to block the number. Default is 20</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_checkperiod</span><span style='font-size:11.0pt'>: check calls in this period. 1 means one day, 2=two days, 0.5 means 12 hours. Default is 1 (one day). Increasing this might increase CPU usage.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_blockperiod</span><span style='font-size:11.0pt'>: block the number for this duration where 1 means one day. 0=not used (will block until goes out of the checlperiod range), other: will add to blacklist for the specified time. Default is 0.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smartblacklist_voice</span><span style='font-size:11.0pt'>: voice playback on call reject (name of the file)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Update old database:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ALTER TABLE tb_blacklist ADD [calleruser] [int] NULL DEFAULT (NULL)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ALTER TABLE tb_blacklist ADD [expireat] [datetime] NULL DEFAULT (NULL)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ALTER TABLE tb_users ADD [smartbl] [tinyint] NULL DEFAULT (0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'>SP </span><span style='font-size:9.5pt;font-family:Consolas;color:teal'>v_check_blakclist:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt; font-family:Consolas'> <span style='color:blue'>TOP</span> 1 <span style='color:teal'>telnumber</span><span style='color:gray'>,</span><span style='color:teal'>sure</span> <span style='color:blue'>from</span> <span style='color:teal'>tb_blacklist</span> <span style='color:blue'>WITH</span><span style='color:gray'>(</span><span style='color:blue'>NOLOCK</span><span style='color:gray'>)</span> <span style='color:blue'>where</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:teal'>@called_norm</span><span style='font-size: 9.5pt;font-family:Consolas'> <span style='color:gray'>LIKE</span> <span style='color:teal'>telnumber</span><span style='color:gray'>+</span><span style='color:red'>'%'</span> <span style='color:gray'>AND</span> <span style='color:teal'>blocked</span> <span style='color:gray'>=</span> 1 <span style='color:gray'>AND</span> <span style='color:teal'>telnumber</span> <span style='color:gray'>is</span> <span style='color:gray'>not</span> <span style='color:gray'>null</span> <span style='color:gray'>AND</span> <span style='color:fuchsia'>LEN</span><span style='color:gray'>(</span><span style='color:teal'>telnumber</span><span style='color:gray'>)</span> <span style='color:gray'>></span> 0 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:teal'>expireat</span> <span style='color:gray'>is</span> <span style='color:gray'>null</span> <span style='color:gray'>or</span> <span style='color:teal'>expireat</span> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>())</span> <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:teal'>@callerid</span> <span style='color:gray'>=</span> <span style='color:teal'>calleruser</span> <span style='color:gray'>or</span> <span style='color:teal'>@callerid</span> <span style='color:gray'>=</span> 0 <span style='color:gray'>or</span> <span style='color:teal'>calleruser</span> <span style='color:gray'>=</span> 0 <span style='color:gray'>or</span> <span style='color:teal'>calleruser</span> <span style='color:gray'>is</span> <span style='color:gray'>null)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue'>ORDER</span><span style='font-size:9.5pt; font-family:Consolas'> <span style='color:blue'>BY</span> <span style='color:teal'>sure</span> <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449863"><span style='font-size:12.0pt'>4.4.10. Routing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>For every time period and direction a “Routing Pattern” needs to be defined. Every Routing pattern has a list of routing directories which may be Mizu GSM Gateteways, other H323 gateways or gatekeepers, ISDN gateways or SIP proxies in priority order. Set up as much directories with the same priority order as possible so the routing engine can prioritize itself after other settings (device priority, LCR, quality, BRS)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Generic rules can be defined by setting the pattern priority lower. For example for every call that doesn’t have a specific route can be routed to a specific direction (otherwise is dropped)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There is a list of typical time definition. If none of them match your needs, the “Start-End Time” entry can be selected to specify proprietary intervals.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In Caller Prefix, you can place only one prefix.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Tech prefix can be empty string, asterisk (*) or 3 digit length number.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Called prefix can be one prefix (with any length) or a list of prefixes with 3 or 4 digit separated by comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="670" height="476" id="Picture 13" src="MAdminGuide_files/image012.jpg" alt="routing"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>*Tip: you don’t need to enforce traffic sender rights by routing. The routing can be done as generic as possible for example by specifying only Called Prefixes (Leave the other direction option blank or ‘*’). Rights can be enforced by setting “Enabled Prefixes” for all Traffic Senders</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Routing Configurations</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Try to set up all routing rules and prioritizations using this form. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Try to avoid prioritizations by gateways, simpackets or channels (absolutepriority, priority, allowedpartners, prioritypartners, etc) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Almost all kind of configuration can be set up by using only the “routing” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The actual priority order of your route list (right side list) will be affected by numerous factor:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>Failovering</b>: when a device or a device/direction is in failovered state, then its priority is lowered</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>Load balancing</b>: will prioritize the direction where the last routed date time is oldest (only if the routing entries are entered with the same priority)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>LCR</b>: the route with the lowest price will be prioritized</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>BRS</b>: the best quality/lower price route will be prioritized</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These settings can be controlled by the “brs_lcr” global config option:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>0=not used</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>1=only lcr for not gsm</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>2=lcr</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>3=brs for not gsm</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>4=BRS (default)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>5=BRS+LCR</span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139449864"></a><a name="_Toc132530315"><span style='font-size:12.0pt'>4.4.11. Routing </span></a><span style='font-size:12.0pt'>workflow</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Introduction</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The routing in the Mizu softswitch means deciding on which active gateway, user or gsm channel should we route the incoming call from traffic senders and endusers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The routing is influenced mainly by the following:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-device ownership and access rights (allowedpartner settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-routing time, direction and the selected pattern (device/packet priority list)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-various priority settings</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><u><span style='font-size: 11.0pt'><span style='text-decoration:none'> </span></span></u></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><u><span style='font-size: 11.0pt;color:black'>The routing is </span></u></b><b><u><span style='font-size: 11.0pt;color:blue'>blocked</span></u></b><b><u><span style='font-size:11.0pt; color:black'> if the following conditions are met:</span></u></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>General conditions</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>syntax error in incoming number (or not known)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>max call/day, max speachlength reached (licensing option)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'><span style='text-decoration:none'> </span></span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>Caller user check</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>the traffic sender reached their maximum channels</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>caller gateway, simcard or simpacket is not enabled or temporarily disabled</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>failed authorization (wrong originating ip, bad username or password or wrong techprefix)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Caller “CanDial” setting is set to false</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Caller tb_users.enabledprefixes not match (‘*’ allow all numbers)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Check if other traffic sender has the same ip/techprefix (caller mismatch)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>Routing</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>direction and time don’t match a routing pattern </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>no active device or simpacket from the selected pattern priority list</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>Called device/gateway checks</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway(s) is not enabled, not active, temporaydisabled, allowedpartners don’t match or any other problem</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway onlytestcalls not match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway enabledprefixes not match (‘*’ allow all numbers)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway blockprefixes match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called device filtering option doesn’t allow blacklisted number level (if the incoming number is blacklisted)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>gateway has testprefix but does not match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>Called simpacket check (only for gsm directions)</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Packet is not enabled</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Caller is not listed in allowedpartners</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>packets.waitaftercall second not elapsed since last call</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>packets.filtering. blacklist/whitelist restriction (filtering option doesn’t allow blacklisted number level (if the incoming number is blacklisted))</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><u><span style='font-size:11.0pt'>Simcard check (only for gsm directions)</span></u></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called simcard(s) is not enabled, temporaydisabled, not ready, allowedpartners don’t match or any other problem</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>partner is not allowed on the simcard (allowedpartners)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>the simcard is prepaid, but it doesn’t have enough credit</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>two subsequent calls cannot be routed to the same simcards (configurable)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>there was a credit request or recharge in the simcard in the last minute</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>cannot request credit from prepaid card more than 5 times</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>maxmonthlyminutes,maxdailyminutes,maxallminutes, maxmonthlyminutespeak are reached</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>no report from the channel for more than 5 minutes (the gateway may have lost its network connection or power)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><u><span style='font-size: 11.0pt'>Routing <span style='color:blue'>priority</span><span style='color: black'> order</span></span></u></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>If emergency number, than the defined emergency route has the biggest priority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Routing pattern priority (if two or more pattern overlap)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Routing pattern direction/time best match</span></b><span style='font-size:11.0pt'> (if two or more pattern overlap)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway Globalabsolutepriority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Called</span></b><span style='font-size:11.0pt'> <b><span style='color:#993366'>gateway and simcard absolutepriority</span></b></span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Positive routing priority</span></b><span style='font-size:11.0pt'> (deprioritze simpackets with negative routing priority -these are “emergency packets”)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>SimPacket absolute priority partner (absprioritypartner -if set and if match the caller)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard caller priority (absprioritypartner -if set and if match the caller)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Gateway absolute priority</span></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Gateway called priority (if set and if match the caller)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard absolute priority</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Routing list priority/100</span></b><span style='font-size: 11.0pt'> (differences more than 100 in priority list)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Called gateway is not failovered -</span></b><span style='font-size:11.0pt'>value lower or higher than the current date-time (for automatic failovering)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Called gateway is not failovered for the currenct called prefix (direction)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Simcard is not failovered -</span></b><span style='font-size: 11.0pt'> value lower or higher than the current date-time (for automatic failovering)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>SimPacket is not failovered</span></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Tpercek priority (hungarian tmobile specific)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Routing list priority</span></b></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Elapsed time from last call disconnect is more than 10 sec</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Gateway callerpriority match the caller number</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Gateway prioritypartner match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard priority partner match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>SimPacket nopriority partner not match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>SimPacket priority partner match</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt; color:#993366'>Gateway priority </span></b><span style='font-size:11.0pt'>(simple)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard priority (simple)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard minimum monthly speechlength not reached</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard minimum daily speechlength not reached</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard desired monthly speechlength not reached</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard desired daily speechlength not reached</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard todayspeachlength desc order (simcards with more callduration has lower priority)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard thismonthcallcount desc order (simcards with more callcount has lower priority)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard thismonthspeachlength desc order (simcards with more callduration has lower priority)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard a.creditrequestfails desc order (simcards with more failed credit requests with lower priority)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Gateway ready channels (balance calls across gateways)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Last call begin on the simcard (balance calls across simcards -simcards with the most recent calls has lower priority)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard currspeachlen desc</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard GSM Fieldstrength </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Simcard lastrectime (for randomizations)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><i><u><span style='font-size: 9.0pt;color:black'>Technical description:<br> </span></u></i></b><i><span style='font-size:9.0pt;color:black'>Call arrive from traffic sender or enduser via SIP or H323</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if </span></i><i><span style='font-size:9.0pt;color:blue'>MAXCCALS</span></i><i><span style='font-size:9.0pt;color:black'> restriction reached (licensing option). Drop if yes.</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if </span></i><i><span style='font-size:9.0pt;color:blue'>maxslperdayreached</span></i><i><span style='font-size:9.0pt;color:black'> reached. Drop if yes.</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if </span></i><i><span style='font-size:9.0pt;color:blue'>maxroutereqpermin</span></i><i><span style='font-size:9.0pt;color:black'> reached. Drop if yes.</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if the current call is a routing </span></i><i><span style='font-size:9.0pt;color:blue'>retry</span></i><i><span style='font-size: 9.0pt;color:black'> (forked calls). Drop if too much retry </span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Normalize </span></i><i><span style='font-size:9.0pt;color:blue'>caller ip addres</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if the call was from </span></i><i><span style='font-size: 9.0pt;color:blue'>the local SIP2H323</span></i><i><span style='font-size:9.0pt; color:black'> module. Return with the already prepared target if yes</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Chech if the call was </span></i><i><span style='font-size:9.0pt; color:blue'>arrived from GSM gateway</span></i><i><span style='font-size:9.0pt; color:black'>. (callin option). Replace caller and called after the config.</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:blue'>Correct the called</span></i><i><span style='font-size:9.0pt; color:black'> number string if it is corrupt.</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check </span></i><i><span style='font-size:9.0pt;color:blue'>min/max length</span></i><i><span style='font-size:9.0pt;color:black'> of the called number </span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if the incoming call is a </span></i><i><span style='font-size:9.0pt;color:blue'>testcall</span></i><i><span style='font-size:9.0pt;color:black'>. Set the testcall flag is yes</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check and apply </span></i><i><span style='font-size:9.0pt; color:blue'>prefix roules</span></i><i><span style='font-size:9.0pt;color:black'> (tb_pxrules – rewriting the called number)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:blue'>Authenticate the caller</span></i><i><span style='font-size:9.0pt; color:black'> (after username/password, ip pr techprefix). Drop the call with “no such user” reason on fail</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:blue'>Add</span></i><i><span style='font-size:9.0pt;color:black'> </span></i><i><span style='font-size:9.0pt;color:blue'>techprefix</span></i><i><span style='font-size:9.0pt;color:black'> if needed</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:blue'>Setup sip parameters</span></i><i><span style='font-size:9.0pt; color:black'> if the call was arrived from sip</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:blue'>Normalize called number</span></i><i><span style='font-size:9.0pt; color:black'> (check prefix, area code, etc). Drop if wrong number</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if </span></i><i><span style='font-size:9.0pt;color:blue'>subsecvent wrong</span></i><i><span style='font-size:9.0pt;color:black'> call</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if the caller exceed its </span></i><i><span style='font-size:9.0pt;color:blue'>max line</span></i><i><span style='font-size:9.0pt;color:black'> restriction</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check </span></i><i><span style='font-size:9.0pt;color:blue'>blacklist and whitelist</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check the embedded </span></i><i><span style='font-size:9.0pt; color:blue'>firewall</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt; color:black'>Check if caller </span></i><i><span style='font-size:9.0pt; color:blue'>called itself</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>check if called if a <span style='color:blue'>sipuser</span> (Username, telnumber, short telnumber)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>check the <span style='color:blue'>forwardalways</span> option</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>check the <span style='color:blue'>ringgroup</span> option</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>setup <span style='color:blue'>called</span> endpoint if found</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>get <span style='color:blue'>time</span> variables (peak, holiday, etc)</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>Get the correct <span style='color:blue'>routing pattern</span></span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>Check <span style='color:blue'>routing list in priority</span> order</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>If simpacket found, than Check <span style='color:blue'>simrouting</span></span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:9.0pt'>Drop the call if <span style='color:blue'>no route</span> found</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449865"><span style='font-size:12.0pt'>4.4.12. RADIUS</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Define the radius servers, protocol and login information here. Used for authorization and billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449866"><span style='font-size:12.0pt'>4.4.13. BRS</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Short name for “Best Route Selection”. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In addition to LCR (Least Cost Routing), the Mizu routing engine can take in consideration the quality of the route.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>To activate BRS based routing, the “brs_lcr” global configuration option have to be changed to 4 or 5. </span><span style='font-size:11.0pt;color:black'>Then the routing will check both the pricing and the routing, which you can fine-tune using the “BRS” form (only after you have some traffic, so the table is populated with the statics. If you would like to change the default values, you can do this only directly in the database).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Finetuning means the change of the following fields: a</span><span style='font-size:11.0pt'>ccuracy</span><span style='font-size:11.0pt;color:black'>,minprice,maxprice,minasr,maxasr,minacl,maxacl.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>The rest is populated automatically based on the call statistics.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you would like only LCR, simply set the “Quality Percent” field to 0.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If we put some directions with equal priority in the pattern, then the system will choose the routing automatically depending on price and quality, when other settings don't modify the routing (min/max minutes, gw/sim priorities, failovered directions, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server automatically calculates am „autopriority” on every route. This priority is the combination of the quality and the price. The quality is calculated as an average of daily asr/acl and monthly asr/acl. The price is calculated to pricecalcsec seconds with the given minammount and billingstep (from packet prices). The server route the traffic on the higher priority direction, BUT it will try the other routes periodically (to check if quality have changed). You can change this „next time try” setting by changing the values of TryedCount,NextTry, NextTryCount. If the best quality gateway for a route will change, then we will reset TryedCount,NextTry and NextTryCount values to their defaults. (so the server can recheck quicker)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="601" height="352" id="Picture 14" src="MAdminGuide_files/image013.jpg" alt="brs"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Fields have the following meanings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Id: database identifier. Auto increment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Gateway: gateway id (called)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Direction: called prefix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-QualityPercent: how much the quality will contribute to the final result. If price is very important for us, set this value lower. Default is 50%</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Accuracy: how accurate the final result will be. If we set it too high, then we probably will have only one route as the best. If we set it too low then too little discrimination will be made between routes. So, the final result (AutoPriority) will be lowered only if we have too wrong acl, asr or price. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Default is 30%. This default means that the AutoPriority will change only if price will change with 2-3 amount or asr will change with at least 15% (considering asr between 10 and 80, price between 0 and 40 and QualityPercent as 50%)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ASRDay: last day ASR (automatically calculated every day)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ACLDay: last day ACL (automatically calculated every day)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ASRMonth: last month ASR (automatically calculated every month in the last day)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ACLMonth: last month ACL (automatically calculated every month in the last day)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-MinASR, MaxASR, MinACL,MaxACL: when asr or acl reach the min value, then the line is considered very wrong. When it reaches the max values, then the line is considered very good. Must be configured manually for every direction, because the statistics will change dramatically by country </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-MinPrice, MaxPrice: min-max prices/minute. set it to a very wrong price to that direction and the max value to a very good one. Calculate it with consideration to billing step and min minutes (so you must fill in as 1/1 price)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-PriceCalcSec: we estimate the price values with this value to get a gross value</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-TryedCount: how much time we have tried this alternative route until now. Helps us the decide how to increment NextTry. It will grow only until 7</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-NextTry: we will route calls to this route beginning with this date. Will grow exponentially until 1 month.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-NextTryCount: we will route NextTryCount calls on this route next time. ( > CurrTryCount)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CurrTryCount: counter to know how many times we have routed in this direction </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-AutoPriority: the current priority calculated from these values and from the price settings (the result)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To see how much a parameter change will modify the final AutoPriority value, you can find a demo named AutoPriorityDemo in MManage, Config menu - > Utilities. Before changing any value in the BSR table, please play a little with this demo.</span></p> <h3><a name="_Toc139449867"><span style='font-size:12.0pt'>4.4.14. Failovering</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server and gateway will make automating failover between outbound gateways if the “CAN_failover” and “hasfailover” global configuration settings are set to true (they are true by default).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following failovering procedures are done by the mizu voip server:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>gateway failover</b>: when an outbound gateway has wrong global statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>direction failover</b>: when only a few direction (prefix) statistics are wrong on an outbound gateway<br> -<b>failover on subsequent called number<br> </b>-<b>in-call failover</b> (this is also called as “<b>rerouting</b>”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The failover module will collect <b>statistics in the background</b> and will detect if a gateway is below the predefined thresholds. This means that its priority will be automatically lowered by the routing module.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Failover can occur on both gateway and gateway-direction level. When the ASR, ACD, etc is “wrong” for all calls trough a gateway, than the whole gateway is failovered. But there are situation when a gateway can handle most of the traffic gracefully and will fail only to a few direction (direction means 4 digit prefix). In this case only these directions are failovered (this means that even if the gateway is with high priority to these directions, other gateways will be favorized –if you have enabled other gateways in these directions). The failovering are based on ASR, ACD statistics and if there is predefined subsequent wrong calls to a direction. Once a route is marked as failovered, it will be probed time to time to check if the problem was solved. This is happening only a few times (with exponentially increased time intervals) than if the quality is still wrong, the route will be marked as permanently failovered. This routes can be <b>reset</b>ed only manually from the failovering form if you set the MaxSubsFail, NoPriorityCount, NoPriorityCountD to 0 and the NoPriority to a date in the past.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The rules can be defined using the “Failovering” form. The table will be populated automatically after your traffic pattern.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can check the route status also from here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following fields are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ID: database id. Auto increment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>GatewayID: called gateway or sipproxy</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction: called direction (prefix)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxSubsFail: if we get more wrong calls than MaxSubsFail we failover to the next route if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinASR: if we get more lower ASR than MinASR we failover to the next route if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinACL: if we get more lower ACL than MinACL we failover to the next route if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinCallCount: we calculate ASR and ACL statistics only if we have MinCallCount cdr</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SubsFails: current subsequent wrong calls detected</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NoPriority: We have done a failover until this date. When the time elapses, we try this route again. This will grow exponentially.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NoPriorityCount: we have failovered NoPriorityCount until now because of SubsFails. The bigger is NoPriorityCount, the longer we do the deprioritization (NoPriority)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NoPriorityCountD: : we have failovered NoPriorityCount until now because of statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Manual: all routes will be added automatically to failover table with a minimum of quality requirements</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enabled: failovering enabled</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Datum: record insertion or last modification date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Comment: why was the record modified last time (reason)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are some <b>conditions</b> for the gateway and direction failovering to work correctly:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the server must have enough call to calculate relevant statistics (this can be fine-tuned from the “Failovering” form) ; the default are optimized for medium traffic amount<br> -some time must elapse for a route to be marked as failovered (too aggressive settings might result in false failovering)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-you must have at least one secondary gateway/direction where the traffic can be failovered</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should not build your entire business based on the correctness of the failovering module. Outbound gateways should be <b>monitorize</b>d on a regular interval (Statistics -> by Called gateways) and you should take remedy actions when the statistics will drop to any outbound gateway (fix the problem or remove it by removing from the routing or set as temporary disabled)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Another failovering type occurs when there is at least <b>two subsequent calls to one number</b> and the first call length was below 25 seconds. This is a convenient way to detect if somebody calls a number with wrong voice quality and will call it again in a short time. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other important failovering process is the <b>“in-call failovering” or “rerouting”.</b> This means that if the call is rejected by the first route, it can be immediately routed to the next route (without the caller to be disconnected)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be enabled by the configuration wizard or from the global configuration by the following options.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-allowreroute: -1: auto: if multiple routes found, 0: no, 1: yes-auto on reject, 2: yes-auto also on answer timeout, 3=yes-must always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-maxreroute: how many time a call can be rerouted</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-rerouteon: on which conditions a call will be rerouted (0=disabled 1=onlyifset (on busy, on noanswer) 2=on server timeout 3=on server error 4=on all errors) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-reroutedisccodes: disconnect codes to be received for the rerouting</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-noreroutedisccodes: define disconnect codes when there will be no rerouting</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-rerouteconnected: specify if connected calls can be also rerouted (-1: auto, 0: no, 1: half, 2: yes, 3+ max call duration) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The rerouting is usually enabled by default (depending on your server type and enabled modules) or you can enable it by modifying the above settings. All these setting are set by default to optimal values which might be modified after your requirements.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: failovering will occur with increased thresholds (more slowly) if the priority between the routing directions (SIP servers) is more than 100.</span></i></p> <h3><a name="_Toc139449868"><span style='font-size:12.0pt'>4.4.15. Channel reservation</span></a></h3> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Skip this chapter if you are not using VoIP-GSM gateways.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Best quality (ASR and ACD) SIM channels can be reserved for sip or h323 originated calls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the sim table the <b>reserverfor</b> field can have the following values: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>0=cannotreserve: this channel will not be reserved</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=sip: always reserve only for SIP (manually assigned)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>2=h323: always reserve only for H323 (manually assigned)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>3=ISDN: always reserve only for ISDN (manually assigned)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>4=dynamic: can be allocated by the server dynamically (hourly check) -this is the default value</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>5=sipdynamic: allocated automatically for SIP</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>6=h323dynamic: allocated automatically for H323</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>7= ISDNdynamic: allocated automatically for ISDN</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For every simpacket you can restrict the maximum <b>allowed</b> reservations by the maxalloc field. <i>(useful to not reserve all channel from the same simpacket)</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To setup the channel reservation use the following configuration values (mserver, simplatform config):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>reserveforh323</b>: reserve capacity for h323. reservations will be disabled if less than 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>reserveforsip</b>: reserve capacity for sip . reservations will be disabled if less than 1 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>By example if you set the reserveforsip field to 5, you can be sure that 5 channels always remain free to be used by calls received with SIP protocol (H323 originated calls didn’t consume all your channels)</span></i></p> <h3><a name="_Toc139449869"><span style='font-size:12.0pt'>4.4.16. Number portability</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The number portability module can be used to alter the routing if the number is ported to another operator for MNP (mobile number portability) or LNP (local number portability) reasons.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More specifically it can influence the routing in one of the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>route the call to the server specified by newdomain:newport </span><span style='font-size:10.0pt'>(<i>The <u>fwdtootherdomains</u> must have to be set to at least 1 for domain routing to have effect.</i>)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>route the call to the SIP server specified by sipserverid (or by carrierid with a lookup from tb_carriermap)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>change the called number as specified by the newnumber field </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>add a prefix to the called number as specified by the providerpx field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set the ported numbers form the MManage “Number Portabilty” form or you can automate the process by programmatically changing the <u>tb_portednumbers</u> database table. The Export/Import wizard from the file menu can be used to easily populate this table (from CSV or other sources).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can control the server number portability handling by the “<u>checknumport</u>” global configuration:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span><span style='font-size:10.0pt'>-1: auto (will turn to 4 if there are entries in the tb_portednumbers table)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>0=not check </span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>1=check for changed prefix only (replace)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>2=check for changed number only</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>3=check for changed domain only</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>4=check for changed server id only</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>5=check for changed prefix only (insert)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>9=check all </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>tb_portednumbers:</span></b></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>id</span></u><span style='font-size:11.0pt'>: autoincrement database primary key</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>number</span></u><span style='font-size:11.0pt'>: original (normalized) called (B) number</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>sipserverid</span></u><span style='font-size:11.0pt'>: change the SIP server id to this</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>carrierid</span></u><span style='font-size:11.0pt'>: change the SIP server id to this via the tb_carriermap lookup table</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>providerpx</span></u><span style='font-size:11.0pt'>: new prefix (for example instead of 3630 changed to 3620)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>newnumber</span></u><span style='font-size:11.0pt'>: the changed number</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>newdomain</span></u><span style='font-size:11.0pt'>: the new service provider ip or domain</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>newport</span></u><span style='font-size:11.0pt'>: service port (defaults to 5060)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>priority</span></u><span style='font-size:11.0pt'>: checked for duplicate numbers</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>datum</span></u><span style='font-size:11.0pt'>: record insertion date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>You must have the providerpx OR sipserverid OR carrierid OR newnumber OR newdomain:newport specified.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If certain numbers must go to certain carriers (SIP servers) then you might use the tb_carriermap table to add the carriers and just use the carrierid in the tb_portednumbers table. This way you can easily manage the carriers used for LNP.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>An important step for the number portability configuration is the access of the number mapping data. This can be set in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Add the number mapping manually</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create some tool/script to download the data into the mizu table database (and run in periodically from scheduled tasks)</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:.25in'><span style='font-size:11.0pt'>The data can be extracted from a remote database, http/ftp file download or via an API </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Access the data via an API at runtime (HTTP GET)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Country specific:</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Country specific operator lookup and LNP lookup can be configured with the numporttype global config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Currently the following values are defined: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0: default</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1: Brazil specific</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2: Mexico specific</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more complex number portability handling with </span><a href="https://www.mizu-voip.com/Portals/0/Files/cadup.pdf"><span style='font-size:11.0pt'>CADUP</span></a><span style='font-size:11.0pt'> and SPID rewrite per operator, you can also use the tb_routingprefix and tb_directions table to store these informations (spid and cnl fields). A detailed description about the whole process can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/spid_number_portability.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might use the </span><a href="https://www.mizu-voip.com/Portals/0/Files/mimport.exe"><span style='font-size:11.0pt'>mimport</span></a><span style='font-size:11.0pt'> application to import the numbers (will require customization for you data source and format).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The current implementation is for </span><a href="https://www.mizu-voip.com/Portals/0/Files/brazil_number_portability.pdf"><span style='font-size:11.0pt'>Brazil</span></a><span style='font-size:11.0pt'>, but that can be adjusted for any country with similar requirements for LNP.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For Mexico specific LNP see the </span><a href="https://www.mizu-voip.com/Portals/0/Files/number_portability_mexic.pdf"><span style='font-size:11.0pt'>number_portability_mexic.pdf</span></a><span style='font-size:11.0pt'> guide and download the mexic specific mimport from </span><a href="https://www.mizu-voip.com/Portals/0/Files/mimport_mexic.zip"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449870"><span style='font-size:12.0pt'>4.4.17. ENUM</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Enum lookups can be used to route the calls to other SIP servers directly bypassing the PSTN network to reduce the costs and improve the quality of the calls.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <h2><a name="_Toc139449871"><span style='font-size:12.0pt'>4.5. Billing</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu Servers and Gateways has built-in prepaid and postpaid billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The pricing must be set from MManage –Prices Settings form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can list and compare the prices for different directions in the Price List.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Billing and Invoice generation are done from the “Billing” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A quick tutorial can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Billing.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The Billing module conforms to the Hungarian laws and can be modified to fit for other countries.</span></i></p> <h3><a name="_Toc139449872"></a><a name="_4.5.1._Packets"></a><a name="_4.5.1._Price_Settings"></a><span style='font-size:12.0pt'>4.5.1. Price Settings</span></h3> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Pricing of the CDR records are done after the prices defined on this form.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define “<b>Price Groups</b>”. All price settings that belong together after some logic (enduser prices for example). This is located in the<span style='color:#943634'> left side</span> of the Prices form. </span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Invoices can be generated automatically by the server and send by email, or can be loaded manually by using the “Billing” form.</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>You can schedule when to send the invoice or report to the partner or for you (defined by the mailto entry)</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>The report format can be defined by “Invoice Type” and “Group by” fields.</span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Below a “Price Group” you can have several Price Setups named “<b>Directions</b>” or “<b>Packets</b>” (<span style='color:#943634'>the middle column</span> in the form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example “Traffic from MizuTech SRL” or “Traffic to T-Mobile direction”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Here you have to set up the actual prices. The price setup is further divided into different prefixes (<span style='color:#943634'>the right side</span> of the form -<b>Pricelist</b>), because it is very common that you have lots of directions in a provider pricelist.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>An alternative method to assign a price list to a user is by using the “Users and devices” from -> “Billing” tab -> “Billing packet” setting. This will always take precedence over the packets set in the “Price Settings” middle column. This is used to simplify the pricelist assignment for users by resellers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="799" height="576" id="Picture 15" src="MAdminGuide_files/image014.jpg" alt="pricing"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Field descriptions:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Title: the name of the invoice group</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Schedule: how often the report will be generated<br> DueIn: allowed time for payment in day (used only if the report is an invoice)</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Status: billing status</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Invoice Type: specifies the format of the invoice</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Group By: specifies the format of the invoice</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Separate by caller: every caller will receive a separate invoice (used for billing to end-users)</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>MailTo: list of email address where to send the generated report</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Last Invoice Sent: date-time when the invoice was emailed to the recipient</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Last Payment Received: date-time when the payment was received</span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction name: name of the billing entry</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Type: specify the type of the price. For example the prices used when billing to endusers, or our minute costs to service providers. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Price calculations will be saved directly in the CDRs, thus can be used in prepaid billing. In the CDR records, the following fields are used for price calculation: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-costprovider: used to calculating the minute price they needs to paid to service provider (Tmobile for example)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-costenduser: used for billing to our endusers (sip endusers, traffic senders)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-costcompany: can be used for profit calculations</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-costsales: sales commission. If not set, than will be calculated by the commission value in users settings</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-costother: can be used for any custom price calculation</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Action: How to handle the calculated price in reporting. For example in “profit” calculations whe have expenses (prices paid for service providers) and incomings (from our endusers). Thus we can simply subtract the expenses from the incomings to get the “profit”</span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Billing Steps: provider specific billing interval in sec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Min. Amount: the minimum payable duration in sec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Free Amount: you may have packets when the first X second is free</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Free After: you may have packets when after X seconds the conversation is free</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Currency: different providers may have different currency. Used for billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>VAT Included: if the pricelist applied for this user is with VAT included. Set to 0 if VAT is not included. Used for billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>VAT Value: the amount of VAT applied for the pricelist. Will have effect only if “VAT Included” is checked</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Convert to NET value: if you have defined the pricelist with included VAT, you should check this option, otherwise you overcomplicate the billing process. Thus the VAT value will be subtracted from the price, and you will have NET values in CDR records (try to use net values whenever possible). If you need to generate invoice, make sure that all your prices are set without VAT (net) or you have checked the “Convert to NET value” checkbox.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Convert to XXX: if you have defined the pricelist in other currency than the native (configurations->currency), than your prices will be automatically converted to native currency in CDR records.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Reseller: price created by resellers. Usually should be changed only by resellers (from web portal)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A leg grace: used for IVR billing. If the user will spend too much time using the IVR.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Traffic Direction: here you have to define the rules when the current pricing will be applied</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>Usually only one field needs to be specified here (for example all traffic from MizuTech SRL -caller)</span></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>The caller field will check the caller parent also, but the called field will not check the parent.</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>These directions will be checked in priority order on routing and billing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ValidSince, ValidUntill: the pricelist may be applied only after a specified date-time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Prefix: called number prefix (this will be loaded after “best fit”). Set to ‘*’ to be applied to all directions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Price: the actual price</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CPrice: the price converted in your currency (“currency” entry in the Configuration form and converted after the values specified in the “Currency Converter” form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Time Definitions: the time period when this rule is applied</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Diff between enduserprice and providerprice means that price will be calculated by extracting the provider cost from the enduser cost for an already existing cdr record. Cannot be used for realtime (prepaid) price calculations. Usually used when calculating “profit” values.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By clicking on the “<b>Clone</b>” button, you can easily duplicate a price list (it is very useful when you have to add only a few modification to a long pricelist)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Billing button is a shortcut to the billing form (does not make the billing automatically)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Importing price definitions from file are done by clicking on the “<b>Import from file</b>” button. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>First of all you must create a packet (middle column) defining the general packet properties and the conditions when it will be used. Then you can import a price list for the packet (right column -> “Import from file” button).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The imported file must be comma separated CSV file format.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the Excel -> Save As functionality to export any Excel sheet as CSV file. You can also easily edit any CSV file in Excel. (Don’t leave empty columns before the columns with data)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The file must have the following fields (columns), in this order:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefix (direction definition; mandatory)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>price (flat price; mandatory)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>peak price (if a separate preak time price is required; you might also use a separate packet for peak/offpeak)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>offpeak price (if a separate off-preak time price is required; you might also use a separate packet for peak/offpeak)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>billing step (if you need different billing step by prefix instead of defining the same for the whole packet)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>minammount (if you need different minimum billed amount instead of defining the same for the whole packet)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mindigits (this prefix will match only if the called number length is at least mindigits)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxdigits (this prefix will match only if the called number length is at most maxdigits)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Only the first two columns (prefix and price) are mandatory. The rest can be omitted or their value can be empty.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you use the “default peak time definition”, the peak settings will be loaded from the global configuration (peaktimebegin and peaktimeend values). If this is not suitable (different service providers may calculate with different peak-offpeak definitions), you can set up the peak time definition manually (start – end hour). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you use flat price, than leave the peak and offpeak price fields empty and vice-versa. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Importing price files may take some time, depending from your network connection speed.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Pricing example:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-a separate provider cost tariff for each of your carriers (where you are forwarding your outgoing calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-one enduser cost tariff for your wholesale traffic senders (or a separate tariff for each of them)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-one enduser cost tariff for your enduser or create a few groups (like premium and regular) and setup different pricing for each of them</span></p> <h3><a name="_Toc139449873"><span style='font-size:12.0pt'>4.5.2. Price List</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>On the <b>List</b> tab you can list all prices for a packet (by using the “Packet” list box) or to a direction (by entering a direction name or a prefix to the filter box)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On the <b>Least Cost </b>tab you can compare the prices from different service providers. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Reference Packet usually is the price for your end-users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Only peak (max) prices are compared for every direction.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On the <b>Directory Check </b>tab, lookups from the directory table are possible ( directory name – prefix match). </span></p> <h3><a name="_Toc139449874"><span style='font-size:12.0pt'>4.5.3. Billing</span></a></h3> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The server automatically calculates the price field for every incoming CDR record, based on price settings ( </span><a href="start.htm#_4.5.1._Price_Settings"><span style='font-size:11.0pt'>Section 4.5.1</span></a><span style='font-size:11.0pt'>)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The following prices are calculated:</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'>-enduser cost: used for invoicing for costumers</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'>-provider cost: cost that needs to be paid for service operators</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'>-sales cost: sales commission. If not defined in price setup, then will be loaded from users’ settings (“commission”) if any</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'>-company cost: usually used for profit calculations </span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'>-other cost: for any other purpose</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Billing can be done from </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>1. the “Users and Devices” form, Billing tab, by clicking on the “<b>Generate &Invoice or Report</b>” button (billing for the actual user)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>2. set up required directions and click on the “<b>Billing” form</b> (in this manner, billing reports can be generated for more users) </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The billing process will always take in consideration the selected date interval.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Billing form:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. On the <b>Customized Billing</b> tab after selecting the required date-time interval and direction, the prices are calculated after predefined parameters (price/minute, billingstep). So you can do simple calculations using this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. The <b>CDR Prices</b> tab will load the “enduser cost” and “provider cost” directly from cdr records (already calculated after real-time price settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. <b>Generating Reports and Invoices</b> tab</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Used for billing and reporting. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Fields explanations:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Provider: you must select the invoice emmitent here. By clicking on the “…” button, you can customize the company invoicing details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Delete old invoices: if checked, than will clear the invoice files directory before saving the new ones.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Include inactive users: uncheck this checkbox, if you don’t want to generate reports (invoices) for inactive users (inactive for the selected period)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Include child users: for example you can select a Reseller as direction source, and all “child” users will be included in billing (where the parent id will point to that reseller)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Include CDR records: include call detail records in appendix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Language: language of the invoice</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Grouping: you can select any grouping options to be generated as appendix for the report</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Price values: select the price field from the CDR record after which the billing are done.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Reporting: you can automatically save the generated reports or invoices to file, or open it one by one (you can decide what to do for every report -save, print or just preview)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Format: file format (text, pdf) or printing</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'>Real Invoice: if you would like only a quick report for the selected user(s), you can do it by setting this option to “</span><span style='font-size:7.0pt; font-family:"MS Sans Serif",serif'>Don't generate real invoices”. </span><span style='font-size:11.0pt'>If you choose to generate real invoices, than it will take special processing for it (required for bookkeeping)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you have selected a reseller, you should choose the “For Resellers” option. In this manner a real invoice only for the reseller company is generated. (A report will be generated for all child endusers, but those report are skipped from the bookkeeping)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoice Comment: any comment here. This will not be shown on the report</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Money Precision: how many floating point digit would you like in money fields.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Completion date: defaults to the end of filling period if not modified</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Method of payment: can be specified here, or loaded from user setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By clicking on the “&Generate report for the selected directions” button, you can generate the actual invoice(s)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. <b>Invoices and Payments</b></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The invoice records for the selected user(s) are in this form. You can watch the debt for every user by checking the topmost record debt value.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By right clicking on a invoice record a menu will appear. From </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. You can change the price settings whenever you want, but don’t forget to <b>Rebill</b> your CDR records after the new settings. All CDR prices will be recalculated for the selected time interval and direction. Users and simcards credits will NOT be modified by rebilling!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. <b>Individual invoice</b></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On this tab you can create invoices manually (not automatically generated from cdr records)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: prior to generate pdf report you should configure the installed print to pdf driver to save automatically in the specified directory. The default pdf printer can be configured in the MManage menu on the Settings-> Options from. The “pdfcreator” driver is included in the MManage install package.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>For printing jobs, the default configured printer will be used.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The <b>automatic prepaid credit expirity </b>can be configured with the following settings:</span></p> <p class="MsoNormal" style='text-indent:.5in'><s><span style='font-size:11.0pt'>Creditunit: how many credit means 1 day</span></s></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Creditelapseunit<b>: </b>prepaid credits will be elapsed automatically after this period is elapsed. Creditelapseunit means the credit amount for 1 day. For example if you set it to 40 and the user will buy 5000 ft credit, than it will elapse after 4 month</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Maxcreditelapsedays: max number of days when the credit will elapse<br> Accelapsedays: the number of days from creditelapsedt when the account will expire </span><span style='font-size:9.0pt'>(account number will be suffixed with _elps ans set to temporarydisabled)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>tb_users. Creditelapsedt: date-time when the credit will be expired</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>tb_users.Accelapsedt: date-time when the account will be expired</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>For this to work, you must set the “accountcanelapse” global config option to “true”. The credit expire date is calculated when the credit is added.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*You can set prepaid credit by the “Add with elapse” button to elapse automatically.</span></i></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Monthly payments</span></b><span style='font-size:11.0pt'> can be set for users by completing the tb_fees table. Can be accessed from the Users Form -> Billing tab.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following fields are defined:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Userid: the user where the payment belongs</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Datum: record insertion date</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Name: the title of the payment</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Value: net price</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Usable: can be calculated in minute price (1 if yes, default is 0)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Ival: </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -1: one time</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:11.0pt'>0: monthly as soon as possible</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:11.0pt'>Other: internal in days</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Lastbilled: last time when the it was invoiced</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Description: any comment here</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To make the billing stricter, you might also set the following global parameters:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blocknotbilledcalls: 0=no (default),1=if best match packet is not found,2=if no exact packet match with prefix,3=block if not assigned directly for the user,4=check also tarifflist prefix,5=check also parent tarifflist</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blocknotprofitablecalls 0=no (default),1=yes,2=yes also if equal,3=block also when it is not set</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>vgetpriceexactmatch: 0=no (default), 1=yes for resellers, 2= yes for all</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>notbilledcallerr=0 0=default (error with 2 priority),1=error,2=critical</span></p> <h3><a name="_Toc139449875"><span style='font-size:12.0pt'>4.5.4. Currency Conversion</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set currency in 3 places:</span></p> <ol style='margin-top:0in' start="1" type="1"> <li class="MsoNormal"><span style='font-size:11.0pt'>-native currency in the global configuration “currency”</span></li> </ol> <p class="MsoNormal" style='margin-left:1.0in'><span style='font-size:11.0pt'>This will be the default currency for all internal operations</span></p> <ol style='margin-top:0in' start="2" type="1"> <li class="MsoNormal"><span style='font-size:11.0pt'>-currency for pricelist packet</span></li> </ol> <p class="MsoNormal" style='margin-left:1.0in'><span style='font-size:11.0pt'>When you receive pricelist in other currency, with this setting you can easily convert it to your native currency</span></p> <ol style='margin-top:0in' start="3" type="1"> <li class="MsoNormal"><span style='font-size:11.0pt'>-currency for the individual users</span></li> </ol> <p class="MsoNormal" style='margin-left:1.0in'><span style='font-size:11.0pt'>Useful when you need to send invoices in different currency format.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The price in the cdr record will be set based on the “currencyconversion” global configuration value which has the following possibilities: 1=native currency, 2=pricelist currency, 3=user currency if match, 4=user currency </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most easy and simply way is to set the same currency in all places.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Otherwise you must refresh time to time your currency converter table.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Currency converter</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Defines the conversion between your native currency and other currencies used in price settings. You should update this conversion prices as many times as possible.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Currency precizion</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can control the money precizion display by the <b>tb_currency_precizion</b> table accessible from Billing -> “Money Precizion”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Id</u>: database autoincrement primary key</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Currency</u>: name of the actual currency (for example: HUF, USD, EUR)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Precizion</u>: number of fractioan digits on the invoices</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Final Precizion</u>: the precizion of the “Total Payment” display</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Final Rounding</u>: rounding in the “Total Payment” (ex: 1 or 5 ft)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <u>Separator</u>: usually ‘.’ or ‘,’ </span></p> <h3><a name="_Toc139449876"><span style='font-size:12.0pt'>4.5.5. Finances</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use this form for your cash-flow administration regarding your voip business. </span></p> <h3><a name="_Toc139449877"><span style='font-size:12.0pt'>4.5.6. Pin codes</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Recharge codes used if you have prepaid cards printed. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can generate random prepaid codes here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Prepaid account can be charged over the website or by ivr:</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Website operation:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-user authentication (tb_users.username and password)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-check if pincard is valid (tb_prepaidcodes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-increase credit for the user (tb_users.credit)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>IVR operation:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-automatic user authentication based on sip registration or require entering the phone number to be charged</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-require pincode</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-check if pincard is valid (tb_prepaidcodes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-increase credit for the user (tb_users.credit)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-goodbye message</span></p> <h3><a name="_Toc139449878"><span style='font-size:12.0pt'>4.5.7. The billing process</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Every cdr record are handled by the billing module. Prices are determined by the v_getprice stored parameters. </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>v_getprice</span></b><span style='font-size:11.0pt'> parameters: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@type tinyint: type of the billing. 1=enduser cost, 2= provider cost, 3=sales cost, 4 = company profit, 5 = other cost</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@callednorm varchar(26): normalized callednumber. example: 36301111111 (B number)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@callerid int: database id of the caller user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@callernum varchar(26): caller number (A number)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@techprefix varchar(4): 3 digit tech prefix if exists</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@calledid int: database id of the called user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@calledpacket int: simpacket if exists</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@timetype1 tinyint: time period</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@timetype2 tinyint: time period</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@timetype3 tinyint: time period</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@timetype4 tinyint: time period</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@currday smallint: weekday number (Monday is 1)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@currhour smallint: call midtime hour</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@currmin smallint: call midtime minute</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>@parentid int = 1: database id for the parent of the caller user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>timetypes</span></b><span style='font-size:11.0pt'> are considered when you doesn’t set a concrete start-end period in the price list, and you choose from a predefined pattern (peak, offpeak, weekend, weekday, holiday,evening, night). the following timetypes are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: Disabled</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: Start-End Time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: Peak</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3: Offpeak</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4: Weekday</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5: Weekend</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6: Offpeak and weekend</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7: Evening</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8: Night</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>9: Holiday</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10: All times</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>11: Other Times (Rest)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>example: v_getprice '1','36301234567',6555,'003615555555','150',666,-1,4,2,99,99,4,11,41,500</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The v_getprice stored procedure will <b>return</b> the following fields: tb_billentries.currency,tb_billingtimes.isdiff,tb_billingtimes.origprice,tb_billingtimes.price, tb_billentries.billingstep, tb_billentries.minammount,tb_billentries.freeammount,tb_billentries.freeafter,tb_billentries.vatincluded, tb_billentries.vatvalue, tb_billentries.converttonative,tb_billentries.converttovat</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>According to returned billing settings, the price is calculated accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If there are no price defined, than default price are loaded. (if set)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If there are no <b>sales</b> price defined, than will be loaded from user setting (commission)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For <b>enduser</b> prices, the discounts and userreductions are applied if set so. Then the user <b>credit</b> is updated.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If there are any <b>error</b> with the billing process, than the default prices are applied if exists.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Billing verification:</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>List the required CDR records with “Show minute price option”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can find the billing logs if you search for the called number in the server logs.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Copy the required v_getprice log in the direct query form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check if the returned values are as expected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449879"><span style='font-size:12.0pt'>4.5.8. Invoice and payment storage</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoices and payments are stored in <b>tb_invoices</b> in the database. <i>So the invoices can be searched, recreated and storno invoice can be built based on existing invoices (conforming to Hungarian laws).</i></span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The last invoice number are loaded from database before every new invoice and incremented. Thus the invoice number increment is guaranteed the by database engine transactional behavior.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following fields are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ID: autoincrement database primary key</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Type: </span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>0=All or Recreate (technical)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>1=Report</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>2=Proform</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>3=Advance</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>4=Invoice</span></p> <p class="MsoNormal" style='text-indent:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>5=CreditNote</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>6=Storno</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>7=Correction</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'>8=Payment (technical: payment received)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:7.0pt;font-family:"MS Sans Serif",serif'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Copynum: printed copies</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CompanyID: emmitent company ID (tb_billsources)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UserID: costumer ID from tb_users (if any)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User_name: costumer name or company name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User_address: costumer address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User_regnum: costumer registration number</span></p> <p class="MsoNormal"><span lang="DE" style='font-size:11.0pt'>User_euregnum: costumer eu registration number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>User_bank: consumer bankdetails (cont and address)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Payment_type: mode of the payment (Ex: bank-transfer)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Datum: record date-time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoicenum: the number of the invoice</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>Invoiceid: deprecated</span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoicefrom: billing period begin time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoiceuntill: billing period endtime</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoicegenerated: invoice print time (optional)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoicesent: invoice sent time (optional)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Completitiondate: completition date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Duedate: payment due date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Language: invoice language</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Vat: VAT percent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>VatValue: sum of VAT</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>InvoicePrice_Net: final net price</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>InvoicePrice: final price</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PaymentReceived: date-time of the payment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Debt: sum of all debt</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Pending: all sum before due date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Comment: invoice comment</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>InvoiceImage: saved ivoice file</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>tb_invoice_entries</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Id: autoincrement database primary key</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Invoiceid: foreign key to tb_invoices</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>datum: record insert date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>description: product description with code</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fromdate: billing period if applied</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>todate: billing period if applied</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ammount: ammount </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AmmountName: name of the amount (minute)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AmmountPrice: unit price (net)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The emmitent (company) settings are stored in the tb_<b>providers</b> table. Only one company entry can be stored (conform to Hungarian laws). <i>Once the company details are inserted to the database, the company name cannot be changed anymore.</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449880"><span style='font-size:12.0pt'>4.5.9. Environment variables</span></a></h3> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Creditelapseunit: </span></b><span style='font-size:11.0pt'>prepaid credits will be elapsed automatically after this period is elapsed. Creditelapseunit means the credit amount for 1 day. For example if you set it to 40 and the user will buy 5000 ft credit, than it will elapse after 4 month</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Currency</span></b><span style='font-size:11.0pt'>: the currency type is loaded from the “currency” global configuration or from the billed user currency setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The price setup currency settings also can affect the currency settings.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Currency conversions</span></b><span style='font-size:11.0pt'>: if the pricelist is not in the native currency format (set by the “currency” global config option), than the server can convert to it automatically based on tb_currencies. You can change the conversion rates from MManage -> Billing -> Currency converter</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Language</span></b><span style='font-size:11.0pt'>: the invoice language can be controlled from the invoice form.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>PDF Printer</span></b><span style='font-size:11.0pt'> and delay: set this on MManage -> Menu-> Options</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Time format</span></b><span style='font-size:11.0pt'>: if to separe duration values to day/hour/min/sec or display only in seconds. (MManage -> Menu-> Options) </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Money precision and rounding and separator</span></b><span style='font-size:11.0pt'> are stored in the tb_currency_precizion table, accessible from the Billing form.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>MINSPEACHLENONROUTE</span></b><span style='font-size:11.0pt'>: the minimum calculated max speechlength when the call will be routed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449881"><span style='font-size:12.0pt'>4.5.10. Payments</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are various built-in prepaid and postpaid payment method implemented. Payments are tracked in the tb_invoices table and can be queried later for statistics and reports (Billing -> Reports form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All <b>credit changes</b> for prepaid users should be logged in this user. Never modify the credit directly. Use the “Modify” button from Users and device -> Billing page if direct modification is required.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Invoices</span></b><span style='font-size:11.0pt'> for postpaid user can be generated from the Billing -> Invoices</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Chargecards</span></b><span style='font-size:11.0pt'> can be generated from Billing -> Pincodes</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>CallingCards</span></b><span style='font-size:11.0pt'>: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There is a special user type called “callingcards” but any usual user can act as a calling card. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users can access the system via Web or IVR typing a pincode. The pincode will represent the “pincode” column from the user table or the username+password combination for enduser or only the username field for calling cards.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>PayPal</span></b><span style='font-size:11.0pt'>: direct or indirect handling of PayPal payments are supported. Search for “paypal” in the global configuration to setup. See the FAQ for the details about the configuration.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Your users are allowed to use <b>e-payment</b> and to pay directly with their <b>credit card</b>. Most of the available merchant gateways are supported.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Credit Card and eCheck processing support for every major Internet Payment Gateway using secure data communications using up to 128-bit SSL encryption and Digital Certificates.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Credit Card validity checks decrease expenses that result from attempting to authorize invalid credit cards.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p><span style='font-size:11.0pt'>The current list of supported payment gateways include:</span></p> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style='width:4.0in'> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>3DSI EC-Linx</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.3dsi.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>ACH Payments</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.ach-payments.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Authorize.Net</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.authorize.net</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Bank Of America</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.bankofamerica.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>BeanStream</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.beanstream.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Chase Merchant Services</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.chase.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Concord EFSNET</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.concordefsnet.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>CyberCash</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.cybercash.net</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Cyber Source</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.cybersource.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>DPI Link</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.dpicorp.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>ECHOnline</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.echo-inc.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>ECX QuickCommerce</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.ecx.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>eProcessing</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.eProcessingNetwork.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>eWay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.eway.com.au </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Fast Transact</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.fasttransact.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>FirstData / Cardservice Int.</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.firstdata.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>goEmerchant</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.goemerchant.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>GoRealTime (Full-pass)</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.gorealtime.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Innovative Gateway</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.innovativegateway.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Intellipay ExpertLink</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.intellipay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Iongate</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.iongate.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>iTransact RediCharge HTML</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.itransact.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>LinkPoint</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.linkpoint.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Merchant Anywhere</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.merchantanywhere.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Merchant Partners</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.merchantpartners.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Moneris</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.moneris.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>MPCS Weblink</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.merchantcommerce.net</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>NetBilling</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.netbilling.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Network Merchants</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.networkmerchants.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>NexCommerce</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.thompsonmerchant.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>NOVA's My Virtual Merchant</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.myvirtualmerchant.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>NOVA's Viaklix</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.viaklix.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>OGONE</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.ogone.be</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Optimal Payments</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.optimalpayments.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PayFlow Link</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paypal.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PayFlow Pro</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paypal.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PayFuse - First National MS</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.firstnationalmerchants.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Paygea</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paygea.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PayJunction Trinity</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.payjunction.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Paymentech - Orbital</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paymentech.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Payment Express</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paymentexpress.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Payments Gateway</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paymentsgateway.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Payready Link</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.payready.net</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PayStream</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paystream.com.au </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Planet Payment</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.planetpayment.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Plug 'n Pay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.plugnpay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PRIGate</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.paymentresource.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Protx</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.protx.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>PSIGate</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.psigate.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>RTWare WebLink</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.rtware.net</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>SECPay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.secpay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>SecurePay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.securepay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>SkipJack</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.skipjack.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Sterling</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.sterlingpayment.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>SurePay / YourPay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.surepay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>TransFirst eLink</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.transfirst.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>TrustCommerce</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.trustcommerce.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>USA ePay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.usaepay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>uSight</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>gateway.usight.com </span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Verifi</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.verifi.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>Verisign PayFlow Pro</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.verisign.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>WorldPay Select Junior Invisible </span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.worldpay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>YourPay</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>www.yourpay.com</span></p> </td> </tr> <tr> <td style='padding:.75pt .75pt .75pt .75pt'> <p class="MsoNormal"><span style='font-size:11.0pt'>and more ...</span></p> </td> <td style='padding:.75pt .75pt .75pt .75pt'></td> </tr> </table> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Search for epayment in the global settings for the configuration details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable the E-Payment module follow these steps:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1. Install the epayment module: EPaymentIntegrator (request from support if you haven’t received)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-2. Register the e-payment module</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-3. Set the epayment_xxxx settings properly in the global configuration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>E-Payments can be initiated from softphone, web portal or the module can be accessed by any external application using the console or the database API.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Any other third party payment method can be integarated.</span></p> <h3><a name="_Toc139449882"><span style='font-size:12.0pt'>4.5.11. Resellers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the “resellerbilling” global config option is set, than reseller cdr records are stored in the tb_cdrresellers and billed accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To define a “base tariff” for the reseller the “Is Public” option is used from the “Price Settings” form (usually applied to an “enduser cost” packet.)<br> This will be the prices that will have to be paid by resellers to the service owner.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Reseller can create their base tariff (by setting the “resellerid” in tb_billentries) usually from a web portal. Multiple packets are allowed and packets can be assigned to other users or resellers directly from web (in the same way like on the “Users and Devices” form -> “Billing” tab -> Billing packet setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Resellers usually will create their own price lists by cloning an existing list or their base tariff list.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For early billing set the reseller stage field to 9.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Top reseller statistics can be viewed on the “Statistics” form by checking the “OC” and the “PR”/”PFR” fields.</span></p> <h3><a name="_Toc139449883"><span style='font-size:12.0pt'>4.5.12. Promotions</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">The following features can be used to use various promotions to (new) users:</p> <p class="MsoNormal"> </p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>First X seconds are free</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:.5in'><span style='font-size:11.0pt'>You might create packets when the first few seconds are not billed. </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:.5in'><span style='font-size:11.0pt'>Just use the “Free amount” option on the Price Setup form for this</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Call X direction for only … cent</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>Just setup a separate packet with lowered prices for this. </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>Use only the directions (prefixes) you wish to promote.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>10 USD free to direction X</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>Set the “packetcredit” field in tb_users to 10</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>Create a special packet with the desired directions (prefixes). Set the “isforpacket” field to 1 for this packet(s)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>With these settings the cost of the call is calculated with this special packet(s) and the cost will be deducted from the “packetcredit” field instead of the real “credit” field.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>You can offer some directions for the users where they can call Y minutes for free</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>The followings fields have to be used for this from the tb_users table:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freeminutes: free minutes included</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freesms: number of free sms messages included</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freeminutesleft: remaining free seconds! (this field will be modified by the server. No more free minutes when reach to 0)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freesmsleft: remaining free sms (this field will be modified by the server. No more free sms when reach to 0)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freedirections: numbers separated by comma or a prefix where the free minutes or sms can be used (it can be also a whole number). Empty value for this allows free calls to all directions.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freedays: set to a positive value if you wish the free minutes to be reset after this number of days (recurring free minutes). Set to 0 to disable reset. (By reset we mean that the freeminutesleft will be set to freeminutes)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>freebegindt: freedays begin date-time</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>For this feature to be used you might have to set the “checkfreeminutes” global config option to 2. You might also set the “freedirections” global config option to restrict the directions that can be allowed by the tb_users. Freedirections field (if you let this field to be modified freely by the users, for example to select one preferred number or destination prefix)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>Example SQL to add 100 free minutes ad 30 SMS for a set of users to prefix 4411:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt;color:#984806'>update tb_users set freeminutes = 100, freesms = 30, freeminutesleft=100*60, freesmsleft=30, freedirections =’4411’, freebegindt=getdate(),freedays=31 where id in (X,Y,Z)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'>To add 10 free minutes for new users, just set the default value for the “freeminutes” field to 10 in the database.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Offer some free minutes for all new users (restricted by user IP)</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>There is another possibility by restricting the maximum number of calls or call duration from a source address by the following global settings:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxcallperip: max number of calls from the same IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxdurationperip: max call duration from the same IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxcostperip: max call cost per IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxcallperperiod: the period for the above (1.0 means one day)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxcallperuserid: the above will be set to this user only (set to -1 for all users)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>Additionally to IP restriction you should set as much other restrictions as possible to restrict your server attack surface, such restricting the usage to one user (maxcallperuserid), set user as prepaid, set max lines and daily/monthly limits on the account as other best practices discussed in this documentation.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449884"><span style='font-size:12.0pt'>4.5.13. Fraud protection</span></a></h3> <p class="MsoNormal">See the “Security and account limiting” section,</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449885"><span style='font-size:12.0pt'>4.5.14. Notes</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'><br> Call forward billing: 2 cdr record will be generated. A->B and B->C</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call forward from IVR: one cdr will be generated. Whether we charge the call to the IVR or only bill the forwarded call can be controlled by “resetdurationonfwd”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call transfer by SIP signaling: the second call is completely different from the first call. Billing goes normally (2 calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call transfer with dtmf (*5*): only one call leg is billed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Conference with dtmf (*1*): separate cdr will be generated for all call legs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Conference by sip: technically separate calls. Will be billed normally (2 cdr)</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Call forwarding from IVR (2-leg calls): </span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CDR’s generated based on “ivrbilling” global and user setting: 0: one CDR including the forwarded call, 1: load duration only from forwarded call, 2: generate 2 CDR records (A leg + B leg), 3=both merged,4=merged with short a-leg,5=only b-leg billing if call is connected</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 0: (server side) 1 CDR will be generated with total client call duration. The billing will be done after the final called user (the IVR accessnumber when the call was not forwarded. Otherwise the final destination number)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 1: (client side) 1 cdr will be generated. The call duration will be set after B-leg call duration and billed accordingly</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 2: (both) 2 (or more) cdr will be generated (when there was call forwarding action). The 2 cdr record can be billed separately after different billing tables </span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 3: (both merged) 1 cdr will be generated, but the enduserprice can be loaded from different billing tables (2-leg merged)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 4: (both merged with short a-leg) 1 cdr will be generated, but the enduserprice can be loaded from different billing tables (2-leg merged). The A leg duration is shortened (only the time spent with IVR until the call forward action)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrbilling is 5: (server side if connected –mostly the same like ivrbilling 0) 1 CDR will be generated. If the call was not connected then all duration will be billed (you can setup different billing for these calls by marking the entry as “is ivr call” and set the “called” to the access number. If the call is connected, then the B-leg will be billed (possibly after a different billing packet)</span></p> <h2><a name="_Toc139449886"><span style='font-size:12.0pt'>4.6. WebRTC</span></a></h2> <p class="MsoNormal"> </p> <p class="MsoNormal">The Mizu VoIP server has support for WebRTC since version 7.4 (including websocket SIP signaling and DTLS/SRTP encoding/decoding)</p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server is capable to handle WebRTC-WebRTC routing or transparent SIP to WebRTC or WebRTC to SIP conversion.</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal">The WebRTC module description have been moved to a separate document:</p> <p class="MsoNormal"><a href="https://www.mizu-voip.com/Portals/0/Files/WebRTC_SIP_Gateway_Doc.pdf">https://www.mizu-voip.com/Portals/0/Files/WebRTC_SIP_Gateway_Doc.pdf</a></p> <p class="MsoNormal"> </p> <p class="MsoNormal">The above document focuses on the <a href="https://www.mizu-voip.com/Software/WebRTCtoSIP.aspx">MRTC gateway</a>, but most of it applies to the VoIP server as well.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <h2><a name="_Toc139449887"><span style='font-size:12.0pt'>4.7. Push notifications</span></a></h2> <p class="MsoNormal">The Push module description have been moved to a separate document:</p> <p class="MsoNormal"><a href="https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf">https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf</a> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">The above document focuses on the <a href="https://www.mizu-voip.com/Software/VoIPPushGateway.aspx">MPUSH gateway</a>, but most of it applies to the VoIP server as well.</p> <h2><a name="_Toc139449888"><span style='font-size:12.0pt'>4.8. Other –MManage</span></a></h2> <p class="MsoNormal"> </p> <p class="MsoNormal">Other not so important MManage modules are described below.</p> <h3><a name="_Toc139449889"><span style='font-size:12.0pt'>4.8.1. Configurations</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Global system configurations. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Basic configuration are vital for the system to run correctly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A list of settings are described below. New versions usually adds also more configuration options which you can find from the Configurations form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style='width:895.2pt;margin-left:4.65pt;border-collapse:collapse'> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Category</span></b></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Key</span></b></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Description</span></b></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'></td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'></td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'></td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowdbcalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Allow calls from database in MAgent</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowmanualcalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Allow manual calls from MAgent</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowopcampchange</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Allow operators to change its campaign from MAgent</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>autoformname</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Type of AutoCall GUI to load</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbackautorecall</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>1= schedule for recall if number is in campaign</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbackhandling</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>handling incoming calls: 0=dropp all</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbackivr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>play special messgae (callback.wav) if no operator found or ring timeout expired</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbacknumber</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>A number for calls. For example the predective dialer will use this number</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbackringtimeout</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ring timeout on callback (after than play ivr message if set) defrecallmin</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callbackroutenumber</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>number to be dialed on incoming calls when callbackhandling is 1</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CALLCENTERPORT</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter tcp port number (for requesting new clients)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callmaxring</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max ring time in sec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callmaxwait</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max worktime for operators between calls</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callnumbertype</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Preference order of numbers (if more than one number exists for a client): 0=first try landline</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callretryival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>seconds to wait untill to redial the client</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ccorder</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>client call order: 0=database id order</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>defrecallmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recall data-time will be shown with the specified minute in MAgent</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>desireddropprate</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>optimal percent of calls wich cannot be assigned to operators when in predective</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>finishvoice</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default file when set to "finish with voice" in scripts</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>handlingincoming</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=not handled</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxcallatonce</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max number of calls in one round when in predective (error guard)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxcallsperminute</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max new call attempts/minute when in predective (error guard)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxcalltrycount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max attemt of calls for a client</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecallafter</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>client can be recalled in this interval</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecallafterall</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>client can be recalled in this interval by any operator</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecallbefore</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>client can be recalled before the specified time</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecallmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restriction of the recall date-time input in MAgent</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecalltrycount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max attemt of REcalls for a client</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileratio_08_12</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>percent of mobile calls in the specified period [1-100]</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileratio_12_16</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>percent of mobile calls in the specified period [1-100]</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileratio_16_20</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>percent of mobile calls in the specified period [1-100]</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileratio_20_08</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>percent of mobile calls in the specified period [1-100]</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileratio_weekend</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>percent of mobile calls in the specified period [1-100]</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivecheckival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>controlls the speed of the predective dialer thread -advanced technical setting</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivecorrection</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>correction of precalculated success ratio statistics in predective. for example if we set it to 80</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivecutnofreeop</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>disconnect pending predective calls if no more operator waiting</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivedial</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dialing mode: 0=simple MAgent requests</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivelogging</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>details of predective logs (0=no logs</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivemaxsucccalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max predective calls in the same time (check in calllist)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>predectivemaxsuccmobilecalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max predective mobile calls in the same time (check in calllist)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>presentationmode</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no presentations</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>quotastatrecalcival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>how often the quotas will be recalculated</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callcenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recallonlyinsamecampaign</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>call only with its own campaign (no recalls from other campaigns)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recallrescheduleival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if call continue to fail</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recallrescheduleivalfirst</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if call failed for the first time</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recallrestrictions</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recall mode: 0=give to the same operator</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>savemode</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>level of saving data - 1=automatikus mentes a kovetkezo kerdesre ugraskor</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>statival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rebuild predective statistics interwal (-2 = automatic)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>stopwrongcdrc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>pause predective if the ASR is too low (error guard)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>waitforpredective</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max time to wait for a free operator when a predective call is connected</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>waitifnotaccepted</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max time to wait in MAgent if the client is not "accepted"</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CallCenter</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>waitifnotconnected</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wait after calls even if was not connected (operator worktime)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gatekeeper</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>h323debuglog</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>write h323 gk log to logfile</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_alert</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_billing</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_failover</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_filtering</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_gsmextra</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_hash323</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_hassimbank</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_hassimplatform</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_hassip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_recharge</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_runsipproxy</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CAN_sipextra</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>FULLRIGHTS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>lic_isset</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>LICENSEMAXMONTH</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>LICENSEMAXYEAR</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXALLUSERS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXCCALS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXCHANNELS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXGATEWAYS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXSIPUSERS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXSL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXTRAFFICSENDERS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>license</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SRVVERSION</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default license (will have no effect if you change it here)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasalerting</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasbilling</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hascallcenterin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hascallcenterout</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasextra</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasfailover</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasfiltering</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasgsmextra</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hash323</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hasrecharge</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hassimbank</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hassimplatform</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>hassip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>modules to load (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxallusers</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxcallspermin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxccalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxccallsblock</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxchannels</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxgateways</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxgsmgateways</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxivrspeechlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxregistrations</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxsessionspeechlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxsipusers</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxsl</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxtagents</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxtrafficsenders</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>limitations (has effect only if not prohibited by builtin license restriction)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>licensecfg</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>runsipproxy</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>run h323 - sip translator</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>adminport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>adminport</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>alertonlowdiskspace</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>alert on low disc space</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>aliasrouting</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow lrq routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allownumbersendback</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow to route back the call to the caller</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>autodetectlocalip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>automatically overwrite the localip value if set to true</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>autoholiday</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>holiday routing and billing treated as Sunday</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>billshortnumlength</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>number that are smaller than this value will not be billed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>bindip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>bind to this ip (for multihomed servers or if we run multiple serers on the same maschine)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>boostonfirstcall</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to start with low priority and boost it when the first call arrives</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>brs_lcr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>routing algoritm: 0=not used</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>buildloadstatistics</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>tb_loadstatistics</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>canaoutosaveinifiles</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if we can save unsaved items</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>canrestartformalfunctions</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=cannot restart</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>cfg_block711</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if g711 (PCMU</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkblacklist</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no check</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcallerids</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wich calls are to be checked on the selfcheck thread (useful if you have wrong traffic senders)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcputime</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if cputime is constantly high</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcredirights</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to check the owner of the sim and chargecards</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkgkcdrs</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to check cdr records from the gk statusport</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkgsmnumlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to allow incoming number only with this size</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkknownnumbersex</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0 = no</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checklocalnumberpx</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>local endusers prefix to check (to not route to other servers). if emty</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checklocalnumbers</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check local endusers on routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkmaxlines</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check max used lines to client and partner</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkmaxlinetb</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>extended check for max lines (tb_maxlinep)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkmaxnumlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max called number length allowed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkminnumlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min called number length allowed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checknumlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to check the incoming number len //14</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checknumport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check number portability</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checknumportpx</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check number portability for this prefixes</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkpacketfailovering</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=don't check</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkprefixes</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check asr/acd for alerting and wachdog only for this prefixes. must be in the following format: 'xxx'</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkprefixroules</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>set to 1 to check additional prefix rules. by default only H323 ip prefix rules are applied</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkrouterrights</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>callprefixrights and partner binding</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checksss</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check special numbers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>connectondisccode</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to connect the sipcall before to play the disconnect reason. 0=not connect</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>country</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used in number normalizations</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>countryprefix</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used on routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>creditcheckforpostp</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check credit for postpaid users too (max limit)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>creditcheckforts</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check credit for traffic senders too</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>currency</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>local currency</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dailymainttaskhour</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>when to perform daily maintenance tasks</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbdelbackupdir1</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>additional backup directory to cleenup</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbdelbackupdir2</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>additional backup directory to cleenup</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbdelbackupdir3</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>additional backup directory to cleenup</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbloglevel</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>db server loglevel (0=only errors to monitor</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_backupdbdir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>database backup directory</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_backupdbnetworkdir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>database backup directory path (if the database engine is located on a remote server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_backuplevel</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no backups</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_backuptables</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>backup cdr records and other tables to xxx_backup: 0=no</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_do</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>do database maintanance</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_removecdrs</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>remove cdr records after x days</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_removelogs</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>remove logfiles after x days</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbmaint_removeother</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>remove other tables records after x days</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dbtimeout</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>database query timeout</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>defaultenduserprice</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if no price entry found</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>defaultproviderprice</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if no price entry found</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>defcallerid</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default caller id for cdr records if cannot be determined exactly</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>deldbbackup</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>delete old backup files after this day elapsed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>deleteoldlogfiles</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>delete older logfiles than the specified day (set to 0 to disable)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailbatchwait</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>bulk email sender wait interval</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailfromaddr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default email config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailfromname</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default email config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailhost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>smtp server used for alerting</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailsubject</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default email config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emailuser</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>smtp username used for alerting</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>emergencydir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>route emergency calls to this gateway (user id)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enablefirewall</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enable/disable builtin firewall and dos attack filtering</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enforcestrongauth</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enforce authorization and strong passwords</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>estimatedspeachlenoncard</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sim card config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>eveningbegin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>evening begins at that hour. used for common time intervalls</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fakegwalias</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will route the wrong calls here. set to FBACKUPGW if needed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxfromaddr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxfromname</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxhost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxnormalize</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxsubject</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxsuffix</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>faxuser</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fax sender configuration (email to fax server)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fileloglevel</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>file server loglevel (0=only errors to monitor</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>filetransferbufflen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fileserver buffer length</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>filetransfertick</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fileserver speed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>freenumlen</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>number length that can be called free of charge</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gkcommand</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>how to start the h323 gatekeeper</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gkstoptick</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gk setting</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>globalcdrid</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>server generated. don't touch</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gmtdiff</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>the difference to gmt (useful for sip date header)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminccallerip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convert incoming caller ip from gsm gateways when forwarding to a support phone (incall action in gsm gateways is 3)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>incduration</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>to increase cdr duration. 1=small inc ~ 1%</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>internal_endusercost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enduser price for internal calls (between endusers)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>internal_providercost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>provider price for internal calls (between endusers)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>InternalIP</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipserver internal ip (interface to clinets)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>keepbackuprecorded</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>days to keep voice records in the backup directory</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>keeprecorded</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>days to keep voice records</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>LocalIP</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipserver external ip</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>loglevel</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>other server loglevel (0=only errors to monitor</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>lognofreecardc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>list free card data when no route found</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>logsqlcommands</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>trace sql commands (log)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>logtodb</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>trace to database (log)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>logtofile</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>trace to file (log)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxdisableonss</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserver sim capacity config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxgkmemoryutilization</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max memory for gatekeeper in KB (restart if exceed)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxloglisten</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max log message quee length</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxmemoryutilization</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max memory utilization in KB (restart if exceed)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxnocdrmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if no cdr record found in the last "maxnocdrmin" minute. set to 0 to disable checks</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxnogkcallmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if no new call</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxnologival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if no log entry found in the last "maxnologival" minute. set to 0 to disable checks</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxnosip2h323callmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if no sip2h323 call</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxpriceperminute</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will alarm if providerprice is bigger</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecdiff</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recorded voice stereo sync in msec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxrecdiff2</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>recorded voice stereo sync in msec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxroutereqpermin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow only "maxroutereqpermin" routing request/minute</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxudpselect</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max socket on select (set to -2 to autoconfigure. -1 means no limits)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minacd</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min acl value</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minactivegateways</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if not enough gateways</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minactivesims</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if not enough channels</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minasr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min asr allowed. will alert/reset if lower</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minblockcallcount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mincallcount to check in periodic blacklist refresh</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mincdrcount20min</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum number of calls/20 min. restart if lower</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mincreditoncharge</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>general credit limits</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mincreditonroute</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>credit limits</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minfreechargecards</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min free sim charge card </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minlinetoprefix</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min line to the predefined prefix</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minlogdelay</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum delay between writing two log messages in msec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minmemoryutilization</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will restart on offpeak if exceed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minprofit</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>alerting threshold</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minprofitpercent</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>alert config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minsubsecventcallbegin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wait at least minsubsecventcallbegin when route to the same channel</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobileprefixes</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mobile number prefixes</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>monitorport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>default monitor port</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>nightbegin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>night begins at that hour. used for common time intervals</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>normalizenumbers</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=not at all</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>numfiltering</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>blacklist/whitelist filter (0=don't filter</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>onlyroutealias</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>you can set a gateway here. all traffic will be routed to that gw</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>onlyroutesim</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>you can set a simid here. all traffic will be routed to that sim</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktimebegin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for billing and routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktimebegintr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for various operation</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktimeend</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for billing and routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktimeendtr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for various operation</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ppriority</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=low</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>removetrailinghash</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>remove # when routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restartatnight</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>set to true if you want a reset every night</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restartpcatfirst</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restart the pc immediately on error (don't restart the sw)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rotatelogfile</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>create separate logfiles for every day</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_black</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>blacklist q931 disconnect code. defaults to ResourceUnavailable = 47</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_denied</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>access denied q931 disconnect code. defaults to ChannelUnacceptable = 6</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_desterr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wrong destination q931 disconnect code. defaults to DestinationOutOfOrder = 27</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_err</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>routing error q931 disconnect code. defaults to TemporaryFailure = 41</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_nogw</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>no capacity q931 disconnect code. defaults to NoCircuitChannelAvailable = 34</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_tomany</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>too many wrong request q931 disconnect code. defaults to Congestion = 42</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rrr_wrongnum</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wrong B number q931 disconnect code. defaults to InvalidNumberFormat = 28</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>runfakegw</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to run local fake h323 gw to offload exceeding traffic</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>runstatistics</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>long havy cdr statistics</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>salescomissionfromprofit</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>The defined commission percent will be calculated for the profit or for the enduserprice</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sendmailalert</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to send alerts on critial errors (pease configure the emailalertX settings)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>serverftpdailydir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>create separate directory for recorded voices daily</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>serverftpdir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for inifiles</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>serverftpvoice</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>where to store recorded audio</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>servername</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>server name (will appear in reports</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>shortnum_endusercost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enduser cost for short numbers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>shortnum_providercost</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>provider cost for short numbers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipcommand</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>how to launch the local h323-sip server</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPH323GWID</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip to h323 protocoll conversion will be done using this gateway or module</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>siph323gwid2</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip2h323 user id (if -1 than will load automatically)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>skipsqlerrors</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to skip sql errors (not throw)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>storecdrcomments</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sore comment to cdr records. 0=no</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>storeduplicatecdr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>store separate cdr record for sip 2 h323 conversions</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usedefaultdisccodes</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>don't use customized disconnect codes</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usedelayedupdate</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sql upfates in separate thread</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usewrongnumfilter</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>block (nearly) subsecvent wrong callednumbers (0=don't block</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>voicebackupdir</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>where to store a backup of recorded conversations</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>weekendispeak</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for billing and routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>weekendispeaktr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime settings for various operation</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wrongnumcache</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>remembered callednumbers. used if usewrongnumfilter is not 0</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>settings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>wrongnumdropcount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>drop call if this number of failed calls found in cache. . used if usewrongnumfilter is not 0</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIMAllocation</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simallocivaltype</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simbank config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIMAllocation</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simallocsendival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simbank config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIMAllocation</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simalloctimebefore</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simbank config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowlastsim</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>specify to allow two subsequent calls to be routed on the same simcard</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowlastwrongnum</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>specify to allow subsequent wrong number</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowoldstat</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow old status messages</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>autosimalloc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>automatically allocate simcards</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>brsforgsm</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check BRS for gsm gateways too</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcredirights</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sim and chargecard rights</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcreditandcharge</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to run the creditcheck thread</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checksimsdisable</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>automatic simcard prioritization based on ASR and ACD</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checktpercek</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow tpercek exception in routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkwestelcards</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Hungarian specific</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convertsimcreditcurrency</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convert incoming credit message to native currency (defined by "curerency" config value)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convertsimcredittonovat</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convert oncoming credit message to not include VAT values</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>creditchecktimeival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>run the creditcheck thread for every X interval</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>creditunit</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usefull in credit checks. equilavent with 600 ft. less if you want more precise credit calculations</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>defaultsimpacket</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>use the default packet for new simcards (simcards without a packet)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enforcegwname</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>accept only gateways with valid name. the 'GW' suffix must be present in names</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>estimatedspeachlenoncard</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>needed for routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fakesmscount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fake sms messages by sim / month</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fieldstrengthstatistics</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>build fieldstrengthstatistics</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fnosamecountyc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for fake sms and calls. every fnosamecountyc sms/calls will go to some other country</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fnosamepacketc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for fake sms and calls. every fnosamepacketc sms/calls will go to some other simpacket</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fnosameprovidc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for fake sms and calls. every fnosameprovidc sms/calls will go to some other provider</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gkpname</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gatekeeper name</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gkrstifnotconnected</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restart the gk if not connected</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsmgwport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>port for the gsm gateways</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminccalled</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>forward incoming call from gsm gateway to this number</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminccaller</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>convert incoming caller number from gsm gateways when forwarding to a support phone</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminccallerip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminccallerip</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gsminfromip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fromip</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>gwstatistics</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>to build the table or not</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>incomigcalls</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simulate incoming calls on simcards. 0=no</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>incomingcallcount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>number of incoming call/month by simcard (if the incomigcalls options is set to 1 or 2)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>lowercredit</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sss</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxallowedcredit</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>only values below are valid (when received in sms or dtmf)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxflysims</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max flying simcards</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxsimpreconfig</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max credit rec delta</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxsimpriceonalloc</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max accepted price</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>mincreditoncharge</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min credit </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minfreelines</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will take the correspondig action if not enough free line found</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minsimlastrectime</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>elapsed minutes when the server decide that the channel is offline</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>onlyroutealias</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>route all calls to this gateway</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>onlyroutesim</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>route all calls to this simcard</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reservedef</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserver capacity</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserveforh323</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserve capacity for h323. reservations will be disabled if less than 1</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserveforsip</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reserve capacity for sip . reservations will be disabled if less than 1</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sendfakesms</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>send sms messages between simcards</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simalloccangominus</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'> we may activate sims that have negative values</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>simcreditdiv</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reported credit must be divided by this number </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SimPlatform</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>succchargetime</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum time between succesive charge try on the same simcard in minutes</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ABSOLUTETIMEOUT</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max session time (call duration + setup time + clearing time) in seconds</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>addcontentdispozition</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no;1=optional;2=required</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowcallunregistered</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow to call before registered (terminals)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowdiscmessage</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allow disconect reason voice playback</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>allowlist</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>INVITE</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>CanAcceptLocalIp</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>Can call from 127.0.0.1</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>cancutsipnumbers</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>packet dialplan for sipnumbers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>canmove</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=not allowed</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checknomedia</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>disconnect calls on rtp disconnect</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>COMPANYNAME</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>this will apear in the sip signaling</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>def_max_sessiontimer</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip session-timer config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>def_mid_sessiontimer</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip session-timer config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>def_min_sessiontimer</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip session-timer config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>domainnames</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>registrar domainnames (used for inter-domain rerouting)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>eventlist</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>refer</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>forwardretrytimer</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ivr forward retry interval</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fwdtootherdomains</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>fwdunknownheaders</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>forward unknown sip headers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>HasInternalAccess</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>accept from 192.168... or 10.0....</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>identityrwmode</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=no rewrite</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>IDLETIMEOUT</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for various session timers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>im_billinguserid</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for instant messaging</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>im_parentid</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for instant messaging</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>lastlocalsdpport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used in terminals</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>loadcallednumberfromto</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>load the called number from sip to instead from the sip first line (URI)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>localclientport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>useful for 2 port configurations</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>LocalDomain</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipserver domainname</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>localinternaldomain</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipserver internal domainname</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>LocalPort</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipserver listen port</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>logsipmsgexchange</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>store the sip message headers in the cdr comment</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAINTIMERIVAL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip background process timer. used for garbage collections mainly</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXEPCOUNTTRESHOLD</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maximum number of registered endpoint (it may be limited by license too)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXH323GKCDRCACHE</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>this must at least the maximum h323-h323 simultaneous call number</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxreroute</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max number rute retry</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MaxRTP</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rtp port range begin for sip</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXSPEACHLEN</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max allowed call duration in sec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxstatchangepermin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max allowed enduser status changes/60 sec (slower if exceed)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXSUBSMSGCOUNT</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max subsequent messages before block</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXSUBSMSGPERIOD</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>max subsequent messages before block are checked for this interval (sec)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MAXWRONGMSGALLOWED</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>dos attack protection</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MEDIATIMEOUT</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will disconnect if the media disappears</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MEDIATIMEOUTSTART</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>will disconnect if no media detected</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MINRESENDIVAL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip udp resend timer (T1) in msec</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MinRTP</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rtp port range begin for sip</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MINSPEACHLENONROUTE</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum remained speechlength for the caller when the router will still route the call</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MINUSERCREDITONROUTE</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum credit for the caller when the router will still route the call</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>MINUSERNAMELEN</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minimum accepted username length</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>PRODUCTNAME</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>the name of the product. this will apear in the sip signaling</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>propersipcomments</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>set to true if you want personalized sip headers</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>REBUILDREGCLIENTS</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usually the same as maxspeachlen</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>REENABLEDOSBLOCKED</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reenable blocked endpoints after this interval. defaults to 12 hour</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>REGISTERIVAL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>upper registration interval in msec. defaults to 40 min</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>RELOADPROXYLISTIVAL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>reload proxies from the config</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>REPOPUPULATEFDSETIVAL</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for rtp routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>REPOPUPULATEFDSETIVAL_MAIN</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>used for main routing</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rerouteon</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rerouting behaviour: 0=disabled 1=onlyifset (on busy</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>resolvedns</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>resolve uri domain names</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>ringtimeout</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip calls ring timeout</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>routepresence</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>route subscribes</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rtpsendonlytorec</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>send the rtp only to the rec address</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rtpwritefirst</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>send a rtp packet after connect (to open NAT)</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sdpalthandling</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=not handled</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sessiontimer</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0: don’t use</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipmsgresendcount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>resend sip message count</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipmsgresendival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sip message resend timer</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>sipsendtodefport</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>try to send to port 5060 too</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>statussaveival</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minutes. used when predective is active</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supportlist</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>privacy</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>traceep1</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>user id</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>traceep2</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>user id</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>udpkeepalive</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>send keepalive messages</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>udppriority</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>rtp thread priority: 1=normal</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SipSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>upperexpire</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>register expire</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>usedateheader</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>send date to user agents</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>SIPSettings</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>userofflinemin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>enduser will be considered offline if no register or invite for this period</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>canrestartformalfunctions</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if supervisor can do restarts. 0</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkcallerids</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check only this cdr records</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>checkprefixes</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>check only this cdr records</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>maxnocdrmin</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restart if no cdr records</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minacd</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min treshold </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minacl</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min treshold </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>minasr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>min treshold </span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktimeendtr</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>peaktime end hour</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restartatnight</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>if to restart at every night</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>restartpcatfirst</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>don't restrart the service. restart the pc immediatly</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>trafficammount</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>0=after setup</span></p> </td> </tr> <tr style='height:15.0pt'> <td width="151" nowrap="" valign="bottom" style='width:113.0pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>supervisor</span></p> </td> <td width="202" nowrap="" valign="bottom" style='width:151.75pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>weekendispeak</span></p> </td> <td width="841" nowrap="" valign="bottom" style='width:630.45pt;padding:0in 5.4pt 0in 5.4pt; height:15.0pt'> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif; color:black'>treat weekend as peaktime (same traffic ammount)</span></p> </td> </tr> </table> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Other config options:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Show/hide child’s and spouse from accept action:</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>„showspouoseandchild</span><span style='font-size:11.0pt'>: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 11.0pt'>0=don’t show,1=show only spouose, 2=only child, 3 = show both of them. </span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 11.0pt'>default value is: 3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449890"><span style='font-size:12.0pt'>4.8.2. Direct Query</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>From this form, direct SQL queries can be done against the Mizu backend. Use it carefully!</span></p> <h3><a name="_Toc139449891"><span style='font-size:12.0pt'>4.8.3. Voice Here</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With this utility, the conversations on Mizu gateways can be listened in real-time.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="696" height="286" id="Picture 17" src="MAdminGuide_files/image015.jpg" alt="voicehere"></span></p> <h3><a name="_Toc139449892"><span style='font-size:12.0pt'>4.8.4. Test Call</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>VoIP test calls can be done here.</span></p> <h3><a name="_Toc139449893"><span style='font-size:12.0pt'>4.8.5. Rfile system</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Upload/download files from gateways.</span></p> <h3><a name="_Toc139449894"><span style='font-size:12.0pt'>4.8.6. Rdesktop</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Use this form to login directly in gateways and on the server.</span></p> <h3><a name="_Toc139449895"><span style='font-size:12.0pt'>4.8.7. DB Admin</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Database administration tool. Only for database experts!</span></p> <h3><a name="_Toc139449896"><span style='font-size:12.0pt'>4.8.8. Web Admin</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Direct link to the Costumers website if you have any.</span></p> <h3><a name="_Toc139449897"><span style='font-size:12.0pt'>4.8.9. Phone Numbers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Numbers allocated by authorities. You may add new endusers with telnumbers set to a free number from this database. Don’t forgot to set the “free” field to 0 if the number is allocated to an enduser. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The web interface will get free numbers for newly registered users from this database too.</span></p> <h3><a name="_Toc139449898"><span style='font-size:12.0pt'>4.8.10. To-do</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define tasks for technical support with the ease of this form.</span></p> <h3><a name="_Toc139449899"><span style='font-size:12.0pt'>4.8.11. Notes</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Any quick note here to be shared between the support and admin users.</span></p> <h3><a name="_Toc139449900"><span style='font-size:12.0pt'>4.8.12. Holidays</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server can treat holidays as weekend in <i>routing</i> and <i>billing</i> if the “<b>autoholiday</b>” global config is set to “1”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the autoholiday is set to 0, than you can configure the holiday routing and billing manually (by selecting the “holiday” pattern from the time pattern list)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the <b>“Holidays” Form</b> you can set the holidays.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The <i>isholiday</i> value can have the following values:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1: the time period is considered as holiday</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>0: the time period is considered as workday (even if is weekend)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Then you must set the time interval (<i>fromdate</i>-<i>todate</i>).</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Prefixlist</span></i><span style='font-size:11.0pt'> can contain ‘*’ or 2,3 or 4 digit prefixes separated by comma.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the prefix list is empty or it contains ‘*’ than will be applied to for all directions.</span></p> <h3><a name="_Toc139449901"><span style='font-size:12.0pt'>4.8.13. Allocating numbers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Allocated and used phone numbers can be tracked on the “Phone Numbers” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Numbers allocated to users or sipproxyes must be marked (set “<b>free</b>” to 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The <b>location</b> can contain the id of the user where the number belongs. This is very important for sip proxy users where the number is not stored as the record username or number (usually for virtual servers). If set so, the server will know where to <b>route</b> the incoming call. Otherwise the routing must be configured in the MManage.</span></p> <h3><a name="_Toc139449902"><span style='font-size:12.0pt'>4.8.14. Scheduled tasks</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With the scheduled tasks form you can define tasks that will be executed by the server at regular time intervals. Two type of task is allowed: launching as program or running an SQL command.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Depending on completition the server can initiate the following actions: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Send Email</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Send SMS</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Ring a phone number</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Restart the VoIP service</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Restart the SQL service</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Reboot the server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For SQL the condition will be success if the first field value is a positive number (first row/first col). Otherwise (no record, null record, non number, zero or negative number) the result will be treated as “fail”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following keyword can be used with the email and sms actions:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SQLRESULT: will be replace with the sql query result set (all rows and columns)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>{FIELD}: any field returned by the query (replace the FIELD with a valid returned field from your query)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>{SQL}: any SQL result (replace the SQL with a select statement like {SELECT TOP 10 * from tb_cdrs})</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>USERID: it can be used in the above SQL to be replaced with tb_users.id if the query was against tb_users</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>***SUBJECT: anysubject (to specify a subject for the message</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>***TO: </span><a href="mailto:email@domain.com"><span style='font-size:11.0pt'>email@domain.com</span></a><span style='font-size:11.0pt'> (to specify an exact address for the message to send to. Otherwise it is sent to admins and support)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>***TO: USER: this is a special keyword if your query is against the tb_users table so all record will be processed separately and the message will be sent to current user email or phone.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example to send daily notifications to users with credit below $10, you might set the followings (you need to create a lastemailnotificationsent field in tb_users):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Interval: daily</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Type: conditional</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SQL Query: select id,email,name from tb_users with(nolock) where credit < 10 and postpaid < 1 and enabled <> 0 and temporarydisabled <> 1 and lastemailnotificationsent < getdate() - 10</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Action On Succ: email</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Action On Fail: no action</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Message body:</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>***SUBJECT: Low Credit on VoIP</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>***TO: USER</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Dear {name}</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Your credit is {credit}</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>{update tb_users set lastemailnotificationsent = getdate() where id = USERID}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example to use SQL keyword (sending the last called number for a users every night):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Message body:</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>***SUBJECT: Your last call</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>***TO: USER</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Dear {name}</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>Your last call was made to {select top 1 callednumber from tb_cdrs with(nolock) where datum > getdate()-1 and callerid = USERID order by datum desc}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449903"><span style='font-size:12.0pt'>4.9. Call Center</span></a></h2> <p class="MsoNormal"><i><span style='font-size:11.0pt'>This section will describe the outgoing callcenter module but can also be useful to read when using the incoming callcenter module (e.g. IVR)<br> The Mizu callcenter combine the maximum efficiency with easy to use, intuitive interfaces.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Statistics can be viewed in real-time. See </span></i><a href="start.htm#_4.3.15._Callcenter_Statistics"><i><span style='font-size:11.0pt'>Callcenter Statistics</span></i></a><i><span style='font-size:11.0pt'> for more details.</span></i></p> <h3><a name="_Toc139449904"><span style='font-size:12.0pt'>4.9.1. Users</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Will load the callcenter operators (agents). Here you can add, delete and edit them.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The basic settings are placed on the <b>Edit Operator</b> tab. SIP enduser related settings can be edited on the <b>Advanced</b> tab.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With the Campaign drop-down list you can assign the selected operator to a campaign.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Operators must have entered and quit date set correctly. (If the quit date is elapsed, than the operator is not allowed to work with MAgent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Technically operators are just sip endusers (tb_users.type =0) by the isoperator flag is set to 1.</span></i></p> <h3><a name="_Toc139449905"><span style='font-size:12.0pt'>4.9.2. Campaigns</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can setup the campaigns in this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Campaign will start to run when the StartDate is reached and will run until no more clients (phone number) are assigned or the EndDate was reached. This means that MAgent -> Automatic Calls will run if this conditions are met.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The “Display” field will be displayed for the operators in MAgent “Automatic Call” window.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By clicking on the “Load Statistics”, a sort statistics window will be displayed regarding the selected campaign.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Handling invitations:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Load Invitation: will download the assigned invitation from the database. This can be any file, but Microsoft Word document are preferred.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Save Invitation: will save the document back to database. Prior to hit this button, the document must be edited, saved and closed.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Print Invitations: will print a separate invitation for all invited clients in this campaign.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use special keywords in word documents and that will be replaced with the corresponding value. See the </span><a href="start.htm#_4.9.11._Keywords"><span style='font-size:11.0pt'>Keywords</span></a><span style='font-size:11.0pt'> section for more details.</span></p> <h3><a name="_Toc139449906"></a><a name="_4.9.3._Scripts"></a><span style='font-size:12.0pt'>4.9.3. Scripts</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Every campaign can have different operator instructions. These instructions can be defined in this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For every step (question) the operator can select from different actions (answers). The call will follow these selected instructions. Pay attention to cover all possibilities.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u>tb_ccscripts:</u><span style='font-size:11.0pt'> (used for questions)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>id: autoincrement PK</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>campaignid: the campaign where this script belongs to</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ordernum: display order (used when jumping to next question)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>title: script alias. also used for statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>question: question in text format (can contain keywords. see the </span><a href="start.htm#_4.9.11._Keywords"><span style='font-size:11.0pt'>Keywords</span></a><span style='font-size:11.0pt'> chapter for more details)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>questionex: the question in rtf or html format</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>completition: completition marks can be used for statistical purposes.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>oldid: used for cloning</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>datainputtype: used to control the gui for the anwer</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'> </span><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>-----SIMPLE-----</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Text</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Number</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Date</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Time</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Date-Time</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Phone Number</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>CheckBox</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>-----LISTS-----</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>CheckBoxList</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>ListBox</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>RadioGroupList</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>DropDownList</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>DropDownListFixed</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>-----GRIDS-----</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>RadioGrid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>CheckGrid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>-----COMPLEX-----</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Custom GUI</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>Run</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>-----ACTIION-----</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>ActionRecall</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>ActionReject</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.0pt;font-family:"MS Sans Serif",serif'>ActionAccept</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u>tb_ccscript_answers:</u><span style='font-size:11.0pt'> (used for answers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>id: autoincrement PK</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>questionid: answer belongs to this question</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ordernum: display order</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>answer: the answer text</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alias: will be stored as answer (usually the same as the ‘answer’)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>actioncontext: can be used for storing reject reasons or for data imput field specification</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fields: used grids to determine its columns. Values must be separated by comma ‘,’ or semicolon ‘;’</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>jumpto: next presented question. possible values:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -3: no jump</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -2: jumt to next question</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -1: finished</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -4: finised with voice</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -5: jump forward</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> other: questionid</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>endcode: the endcode for the last answer (with a valid code) will be stored for statistical reasons. if you specify more endcodes, the last endcode will be stored in the database.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>entercondition</span></u><span style='font-size:11.0pt'>: simlple sql clause. if the condition result is true, than will jump to question ‘onconditiontrue’, othervise will jumpt to ‘onconditionfalse’</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>entercondition rules:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. any sql in the following format: select … (if return 0 than the result will be interpreted as false, othervise as true)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. simplified condition. can use the following keywords:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>prefixes: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> any database table name (tb_cclient, tb_ccampain_clients, etc)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>script (maps to scriptquestion.alias - scriptanswer.alias)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>client (maps to tb_cclient)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>cclient (maps to tb_ccampain_clients)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>campaign (maps to tb_cccampaigns)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>quotacount, quotapercent, completedcount, completedpercent, averagequotacompletition</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>suffixes: script alias names or table fields name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>operators and functions: most of sql92 keywords will work (=, <>, <, (,),TRIM, LOWER, AND, OR, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>examples:</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>1. (script.alias = ‘fidesz’ or scriptcode.alias = 3 or quotacount.quotaalias >0) and (LOWER(client.name) = ‘john’)</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>2. quotacompletedpercent.quotaalias < 100</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>see the </span><a href="start.htm#_4.9.11._Keywords"><span style='font-size:11.0pt'>keywords</span></a><span style='font-size:11.0pt'> section for more details!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onconditiontrue: if the entercondition result is true, than the next question will be the question with this order (ordernum)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onconditionfalse: if the entercondition result is false, than the next question will be the question with this order (ordernum)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Running external applications:</span></u></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>set the datainputtype to “Run”</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>specify application name and parameters in the “Command” field.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>keywords can be used as part of command.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>the following Parameters are defined (separe them with comma)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> -hide: will launch the application hided</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> -wait: will wait for the application to terminate</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Text Mask:</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use EditMask to restrict the characters a user can enter into the masked edit control to valid characters and formats. If the user attempts to enter an invalid character, the edit control does not accept the character. Validation is performed on a character-by-character basis by the ValidateEdit method. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A mask consists of three fields with semicolons separating the fields. The first part of the mask is the mask itself. The second part is the character that determines whether the literal characters of a mask are saved as part of the data. The third part of the mask is the character used to represent unentered characters in the mask.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These are the special characters used in the first field of the mask:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>! If a ! character appears in the mask, optional characters are represented in the EditText as leading blanks. If a ! character is not present, optional characters are represented in the EditText as trailing blanks.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> > If a > character appears in the mask, all characters that follow are in uppercase until the end of the mask or until a < character is encountered.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> < If a < character appears in the mask, all characters that follow are in lowercase until the end of the mask or until a > character is encountered.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <> If these two characters appear together in a mask, no case checking is done and the data is formatted with the case the user uses to enter the data.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>\ The character that follows a \ character is a literal character. Use this character to use any of the mask special characters as a literal in the data.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> L The L character requires an alphabetic character only in this position. For the US, this is A-Z, a-z.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> l The l character permits only an alphabetic character in this position, but doesn't require it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A The A character requires an alphanumeric character only in this position. For the US, this is A-Z, a-z, 0-9.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> a The a character permits an alphanumeric character in this position, but doesn't require it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>C The C character requires an arbitrary character in this position.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> c The c character permits an arbitrary character in this position, but doesn't require it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0 The 0 character requires a numeric character only in this position.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 9 The 9 character permits a numeric character in this position, but doesn't require it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'># The # character permits a numeric character or a plus or minus sign in this position, but doesn't require it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>: The : character is used to separate hours, minutes, and seconds in times. If the character that separates hours, minutes, and seconds is different in the regional settings of the Control Panel utility on your computer system, that character is used instead.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> / The / character is used to separate months, days, and years in dates. If the character that separates months, days, and years is different in the regional settings of the Control Panel utility on your computer system, that character is used instead.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> ; The ; character is used to separate the three fields of the mask.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> _ The _ character automatically inserts spaces into the text. When the user enters characters in the field, the cursor skips the _ character.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Any character that does not appear in the preceding table can appear in the first part of the mask as a literal character. Literal characters must be matched exactly in the edit control. They are inserted automatically, and the cursor skips over them during editing. The special mask characters can also appear as literal characters if preceded by a backslash character (\).</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The second field of the mask is a single character that indicates whether literal characters from the mask should be included as part of the text for the edit control. For example, the mask for a telephone number with area code could be the following string:</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>(000)_000-0000;0;*</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The 0 in the second field indicates that the Text property for the edit control would consist of the 10 digits that were entered, rather than the 14 characters that make up the telephone number as it appears in the edit control.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>A 0 in the second field indicates that literals should not be included, any other character indicates that they should be included. The character that indicates whether literals should be included can be changed in the EditMask property editor, or programmatically by changing the MaskNoSave typed constant.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The third field of the mask is the character that appears in the edit control for blanks (characters that have not been entered). By default, this is the same as the character that stands for literal spaces. The two characters appear the same in an edit window. However, when a user edits the text in a masked edit control, the cursor selects each blank character in turn, and skips over the space character.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Setting EditMask to an empty string removes the mask.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u>tb_ccscript_processing</u><span style='font-size:11.0pt'>: (used for storing answers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>id: autoincrement PK</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>datum: row age</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>operatorid: the id of the caller operator</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>clientid: the id of the called client (from tb_cclient)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ccid: campaign_client foreign key</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>questionid: the id from tb_ccscripts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>answerid: the id from tb_ccscript_answers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>answervalue: entered value (saved as text, but can represent other data type. for example date-time)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note:</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>data inputs can be saved to tb_cclient or tb_campaign_clients if specified so. column names must be prefixes with client. or campaign. keywords. see the </span></i><a href="start.htm#_4.9.11._Keywords"><i><span style='font-size:11.0pt'>keywords</span></i></a><i><span style='font-size:11.0pt'> section for more details</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>all script answers (including data input) will be saved to tb_ccscript_processing</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>list answers will be separated by semicolon ;</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>grid answer will be saved in separate columns where the column title will be the tb_script.title + the grid column title</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'> </span></i></p> <h3><a name="_Toc139449907"></a><a name="_4.9.4._GUI_Designer"></a><span style='font-size:12.0pt'>4.9.4. GUI Designer</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The MAgent Automatic Call form user interface can be customized in the MManage -> GUI Designer.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Basic MSWindows controls and specific controls are supported.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: the dynamic MAgent gui will be loaded only if the “<b>autoformname</b>” setting is set to “dynamic”. Otherwise other company specific form will be loaded.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Typical workflow:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Load a default gui from file</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Drag and drop controls on the gui area</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Set controls properties</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Save the new gui in the database (the “New” checkbox must be checked, otherwise will overwrite!)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Set campaign gui to the newly created one (or set it to a script question as a data input gui)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Text controls can contain <b>dynamic data</b> if the control “Data” properties are defined in the following way:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-[tablename.fieldname]: simple map to the required field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> if the control is not read-only, than the edited value will be saved back in the database</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-[select …]: any select condition</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -only the first column in the first row will be considered </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-keywords (see the </span><a href="start.htm#_4.9.12._Keywords"><span style='font-size:11.0pt'>Keywords</span></a><span style='font-size:11.0pt'> chapter)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Specific controls:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Script question: space for displaying script questions</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Script answers: answer list. Deprecated!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Script data: space for displaying script answers and choices</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Recall label: will display the call “recall” status</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-ProgressBar: for displaying the call progress (the position in the script)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Ok: save script answer and jump to next question</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Skip: jump to next question without saving the current</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Hangup: dropp the current call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Pause: no more new calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Next Client: force jump to next client (will hang-up the current call if any)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Recall: set client for later recall</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Reject: will set the rejected flag</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Hold: call hold (mute all directions)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Display call status: display called party name and call duration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Call Statistics: operator statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449908"><span style='font-size:12.0pt'>4.9.5. Quotas</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define campaign target quotas by launching the “CC Quotas” form from MManage.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By defining quotas, you can restrict your calls to well defined target groups (called clients). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Database fields:</span></u></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>id</span></u><span style='font-size:11.0pt'>: autoincrement PK</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>allowed: deprecated</span></s></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>campaignid</span></u><span style='font-size:11.0pt'>: foreign key to tb_cccampaigns.id</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>alias</span></u><span style='font-size:11.0pt'>: the name of the quota (any string here)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>condition</span></u><span style='font-size:11.0pt'>: sql clause applied for tb_cclient and tb_ccampain_clients. All separate expressions must be included in barckets!</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>found</span></u><span style='font-size:11.0pt'>: found clients after fixed condition<br> <u>quotacount</u>: number of desired interviews</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>quotapercent</span></u><span style='font-size:11.0pt'>: percent of desired interviews from global quota. the global quota can be specified in the campaign settings, or is calculated automatically</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>status</span></u><span style='font-size:11.0pt'>: any number. you can refer to it from scripts. for example when you don’t want more calls for a quota, set the status to 1 </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> and check it in the script enter condition (if quotastatus.myalias = 1 than jump to finish)</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>autobalace: calls will be automatically balanced based on condition (if the condition can be evaluated)</span></s></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'> othervise the quota completition percent doesn’t effect the calls</span></s><span style='font-size:11.0pt'> deprecated</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>completedcount</span></u><span style='font-size:11.0pt'>: number of completed interviews</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>completedpercent</span></u><span style='font-size:11.0pt'>: competed interviews in percent</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>enabled</span></u><span style='font-size:11.0pt'>: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -0: ignored (instead of deletion)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -1: ignored on server (but can be referenced from scripts)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -2: default</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Block</span></u><span style='font-size:11.0pt'>: if set to 1, than calls to clients that meets the quota condition will be disallowed</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Autostop</span></u><span style='font-size:11.0pt'>: if set to 1, than call will be blocked when the completedpercent reach 100%</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Either quotacount or quotapercent need to be specified.</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>If the global quota for the campaign is not specified, and only the quotapercent is specified for the campaign, than the quota will remain invalid. </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: call record must reach a completition question to be valid in quota calculations</span></i></p> <h3><a name="_Toc139449909"><span style='font-size:12.0pt'>4.9.6. Presentations</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Used to store the different presentation locations. When a client is invited, the operator will select a presentation for them. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Presentation can be selected dynamically in MAgent by setting the sql condition in the script form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>It can be done by tree way:</span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><u><span style='font-size:11.0pt'>leaving empty</span></u></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>In this case the following query will be run: </span><b><span style='font-size: 9.0pt'>select top 150 id,Name,startdate,remainusers,comment from tb_ccpresentations with(nolock) where > getdate() and campaignid = :assignedcampaign order by startdate, name</span></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'> <u>using only the sql clause</u></span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>for example: </span><b><span style='font-size:9.0pt'>name like ‘%hotel%’</span></b></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>the default clause is: </span><b><span style='font-size:9.0pt'>startdate > getdate() and campaignid = :assignedcampaign</span></b></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><u><span style='font-size:11.0pt'>using a complete sql. </span></u></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>In this case the “id” and a “displaytext” field must be returned. </span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>Example: </span><b><span style='font-size:9.0pt'>select id, name+’ ‘+comment as displaytext from tb_ccpresentations where name like ‘%hotel%’</span></b><span style='font-size: 11.0pt'><br> <br> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The usual keywords can be embedded in the sql scripts. See chapter </span><a href="start.htm#_4.9.13._Keywords"><span style='font-size:11.0pt'>Keywords</span></a><span style='font-size:11.0pt'>.</span></p> <h3><a name="_Toc139449910"><span style='font-size:12.0pt'>4.9.7. Checklist</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Can be used in presentations to print the list of invited users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Status texts can be configured in tb_ccstatus. To be compatible with other version, change the texts to correspond with the original without changing the statusid.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The “Print Invitations” button will print all invitations in the selected campaign/checklist whose status indicated that it was not printed prior.</span></p> <h3><a name="_Toc139449911"><span style='font-size:12.0pt'>4.9.8. Clients</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The client (phone number) database.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Clients can be assigned and/or reassigned to campaigns with the ease of this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can search across client by a lot of condition presented on this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By selecting the “Last Status” filer, the users can be searched by the reason code in the last campaign</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By selecting the “Any Status” filer, the users can be searched by the reason code in any campaign</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Importing client database can be done from external csv or dbf files. These files must have the following fields:</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>CSV file columns (must be in this order):</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Name (string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Landline phone number (string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Mobile phone nuber (string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Zipcode (short string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-City (string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Age (number)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Passport (0 if unknown, 1 if no or 2 if yes)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Married (0 if unknown, 1 if no or 2 if yes)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Sex (0 if unknown, 1 if no or 2 if yes)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Robinson (0 if unknown, 1 if no or 2 if yes)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Address (string)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>-Comment (string)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>DBF files must contain the following columns (can contain other columns too):</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -UNEV: user name</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -TEL: phone number</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -VAROS: city</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -UTCA: address</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -ROBIN: robin</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> -IRSZ: zipcode</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>At least the landline or mobile phone must contaion a valid entry.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449912"><span style='font-size:12.0pt'>4.9.9. Campaign Clients</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>For every campaign clients must be assigned. This means loading records from tb_cclient to tb_ccampain_clients. Records from tb_cclient are usually not modified during the campaign. All modification will be done in tb_ccampain_clients and in tb_ccscript_processing (scrip answers).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>tb_ccscript_processing database fields:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>id: PK, unique identifier (autoincrement)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>campaignid: foreign key pointing to tb_cccampaigns.id</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>clientid: foreign key pointing to tb_cclient.id</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>clientname: first characters from tb_cclient.name. (denormalized here for speedup)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>datum: client record assigment date</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>operatorid: last operator who have called this client</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>aquired: used in automatic calls for record locking. deprecated.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>enabled: if 0, than this client will not be called again</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>calltrycount: number of call attempts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>recalltrycount: number of recall attempts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastfailtype: wich number has failed last time (0=unknown,1=mobile,2=landline)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>called: the client has been called successfully</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>needrecall: 0: no need for recall, 1=recall set manually by the operator, 2=recall automatically due to unhandled incoming call,3=other recall reson, >=4: already recalled</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>recalldate: date-time of the next recall attempt</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastcalldate: date-time of the last call attempt (successfully or failed call)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>comment: any comment (can be filled by operators)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>randorder: deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>numstatus: wich number is present. 0=both are missing,1=only landline,2=only mobile,3=both (denormalized here for speedup)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>guidrand: used when clients need to be called randomly (not in database or A-Z order)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>rejected: 1 if the call was rejected (rejected by user not by the phone)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>rejectedreason: optional comment when rejected</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449913"></a><a name="_4.9.10._Campaign_and"></a><span style='font-size:12.0pt'>4.9.10. Campaign and global settings</span></h3> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Allowdbcalls</span></u><span style='font-size:11.0pt'>: allow calls from database in MAgent</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Allowmanualcalls</span></u><span style='font-size:11.0pt'>: allow manual calls in MAgent</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Callmaxring</span></u><span style='font-size:11.0pt'>: max ringtime when automatic calls in sec</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Callnumbertype</span></u><span style='font-size:11.0pt'>: 0=start with landline, and if fail, call mobile, 1=start with mobile, and if fail, call landline, 2 =call only landline, 3 = call only mobile</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Maxcalltrycount</span></u><span style='font-size:11.0pt'>: max number of calls to a client (except recalls).</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Maxrecalltrycount</span></u><span style='font-size:11.0pt'>: max number of recalls to a client.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Recallrestrictions</span></u><span style='font-size:11.0pt'>: 0=try to recall with the same operator, but allow other if no recall, 1 = only with the same operator, 2=any operator can recall, 3 =disable recalls</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Predectivedial</span></u><span style='font-size:11.0pt'>: predective dialing: 0=don't use, 1=onfree, 2=onfree + periodic,3=periodic,4=automatic,>4=automatic will switch to 2 if this number is operator reached</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>predectivelogging</span></u><span style='font-size:11.0pt'>: will save detailed logs about predective activities and statuses</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>waitforpredective</span></u><span style='font-size:11.0pt'>: timeout in sec to wait for a free operator on connect. 0 disables waiting. -1 will disconnect all calls in progress (ringing) when there are no more free operators.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Predectivecorrection</span></u><span style='font-size:11.0pt'>: initiated call count correction in percent (for example 80 will generate calls faster by 20%)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Callbackhandling</span></u><span style='font-size:11.0pt'>: 0=dropp calls, 1=forward to the same UE if exists, 2=forward to a free operator, *3=try to forward to a operator but on fail route to the same UE, 4= forward to UE and if not exists than to a free operator , other=forward to the specified number</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Callbacknumber</span></u><span style='font-size:11.0pt'>: special threatments when this number is called. When the predective caller user is already created, than the callbacknumber is its username</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Callbackroutenumber</span></u><span style='font-size:11.0pt'>: called operator when callbackhandling is 1,3 or 4. defaults to callbacknumber</span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>ccorder</span></u><span lang="HU" style='font-size:11.0pt'>: determine how clients are loaded</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> 0: campaing client id</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> 1: load calls from A to Z</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> 2: load calls from Z to A</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> 3: load calls in random order</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> Other: not ordered</span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>waitifnotconnected</span></u><span lang="HU" style='font-size:11.0pt'>: wait after calls (callmaxwait sec) even if it is not connected (to allow opertor work)</span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>callbackringtimeout</span></u><span lang="HU" style='font-size:11.0pt'>: ring timeout on callback (after than play ivr message if set)</span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>callmaxwait</span></u><span lang="HU" style='font-size:11.0pt'>: max waittime allowed for operators between calls (for administrative purposes)</span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>callbackivr</span></u><span lang="HU" style='font-size:11.0pt'>: play special messgae (callback.wav) if no operator found or ring timeout expired</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>callbackhandling</span></u><span style='font-size:11.0pt'>: 0=dropp calls, 1=forward to the same UA if exists, 2=forward to a free operator, 3=try to forward to a operator but on fail route to the same UA, 4= forward to UA and if not exists than to a free operator , other=forward to the specified number</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>callbackautorecall</span></u><span style='font-size:11.0pt'>: 1= schedule for recall if number is in campaign,0=don't recall automatically</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>defrecallmin</span></u><span style='font-size:11.0pt'>: the callback date-time selector will appear with this default recall minue</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxrecallmin</span></u><span style='font-size:11.0pt'>: max minute setting allowed for callbacks in MAgent</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>finishvoice</span></u><span style='font-size:11.0pt'>: calls will be finished with this voice promt</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>mobileratio_X_Y</span></u><span style='font-size:11.0pt'>: the percent of mobile calls between hours X and Y</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>presentationmode</span></u><span style='font-size:11.0pt'>: if to show presentation choice in MAgent</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>recallonlyinsamecampaign</span></u><span style='font-size:11.0pt'>: recalls allowed from other campaigns too</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>desireddropprate</span></u><span style='font-size:11.0pt'>: optimal percent of calls wich cannot be assigned to operators (-1: disable, -2: dynamic)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxcallsperminute</span></u><span style='font-size:11.0pt'>: max new call attempts/minute (-1: disable, -2: dynamic)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxcallatonce</span></u><span style='font-size:11.0pt'>: max call launch/branch (used for additonal checking)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>statival</span></u><span style='font-size:11.0pt'>: statistics recalculation interval in sec (-2: dynamic)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>stopwrongcdrc</span></u><span style='font-size:11.0pt'>: will pause predective execution for 15 minute if subsecvent “stopwrongcdrc” calls are less than 8 sec to guard agains service provider error</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>scriptnavigation</span></u><span style='font-size:11.0pt'>: allow script navigation in MAgent (0=no, 1=only forward, 2=only back, 3 = forward&back, 4 =all navigation, 5=allow navigation when not connected, 6=allow edit too) </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>datainputmode</span></u><span style='font-size:11.0pt'>: 1=store only in client and cc_client tables, 2=store in cc tables and to default field to, 3=store in cc tables and in script processing, 4=store in all locations</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>savemode</span></u><span style='font-size:11.0pt'>: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=automatic –will save on when moving to next question (don’t display ok button)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>2=save only when the ok button was pressed</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>3=with skip button</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>4=ok+automatic</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>5=cannot skip. user must press ok button to be able to move to next question</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>blockrejected</span></u><span style='font-size:11.0pt'>: when the tb_ccampain_clients.rejected is set to 1 by operators, than will set tb_cclient.robinson to 1 automatically</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>loginmessage:</span></u><span style='font-size:11.0pt'> message to be displayed for the operators on MAgent launch</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>allowopcampchange</span></u><span style='font-size:11.0pt'>: allow operators to change their campaign</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxrecallbefore</span></u><span style='font-size:11.0pt'>: callbacks can be initiatet “maxrecallbefore” minute before the specified time</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxrecallafter</span></u><span style='font-size:11.0pt'>: callbacks can be initiated by the operator untill “maxrecallafter” minute after the specified time. if the operator is not able to receive the call, than the call will be offered to other operators after maxrecallafter elapsed (and untill maxrecallafterall)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>maxrecallafterall</span></u><span style='font-size:11.0pt'>: callbacks will be invalidated if not able to give to any operators when this timeout elapse</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>quotastatrecalcival</span></u><span style='font-size:11.0pt'>: quota statistics recalculation intervall (specified in second)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: the predictive dialer is not so precise when started after a long time of inactivity. Accuracy also depends on the number of operators (more operator means more accuracy).</span></i></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449914"><span style='font-size:12.0pt'>4.9.11. Predictive dialer</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>To restrict the operator wait times, the calls can be prepared on the server side and dropped to operators when they are waiting for it.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are separate predictive threads for all campaigns. The campaign predictive related settings will overwrite the global configuration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The predictive thread will check if new calls are needed in every 1-20 sec (varies dynamically)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Calls are started based on the following variables:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-predictive mode </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -1: new call will be made only when waiting operators found</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -3: new calls will be started regularly based on predictive calculations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -2: mix of 1 and 3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -4: will switch between 1 and 2 dynamically</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-operator count (all, active, waiting)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-call statistics (call count, asr, acd, dropprate) calculated on long term, midterm and short intervals</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-campaign and global configurations (desireddropprade, etc). Please check </span><a href="start.htm#_4.9.10._Campaign_and"><span style='font-size:11.0pt'>Global Settings</span></a><span style='font-size:11.0pt'> for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The thread activity can be logged in tb_predectivelogs, otherwise the standard logs can be found when searching to “predictive”.</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 11.0pt'>Calls are started by the PREDECTIVE_DIALER user (this will be created automatically if not exists), so the A number will be its number (loaded from the „callbacknumber” config when created automatically). When the called party pickup the phone, a free operator will be searched and the call will be towarded to it. So the call is already connected when it is presented to the operator. If the operator cannot handle the call, than a CDR record will be generated (usually with a short duration) but with a specified reason code. Another special case is when there is no free operator found when the call is connected. In this case the disconnect reason will be set to „No free operator on predective”.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 11.0pt'>If the embedded dialer speed dosn’t satisfy your need, you can control the speed by changing the desireddropprate and the predectivecorrection configuration. The predective functionality perform better as there are more operators (more than 10). </span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 11.0pt'> </span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span lang="HU" style='font-size: 11.0pt'>Predective related settings:</span></b></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Callbacknumber</span></u><span lang="HU" style='font-size:11.0pt'>: "A" number for calls. For example the predective dialer will use this number</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Desireddropprate</span></u><span lang="HU" style='font-size:11.0pt'>: optimal percent of calls wich cannot be assigned to operators when in predective (-100 has no effect)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Maxcallatonce</span></u><span lang="HU" style='font-size:11.0pt'>: max number of calls in one round when in predective (error guard)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Maxcallsperminute</span></u><span lang="HU" style='font-size:11.0pt'>: max new call attempts/minute when in predective (error guard)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Predectivecheckival</span></u><span lang="HU" style='font-size:11.0pt'>: controlls the speed of the predective dialer thread -advanced technical setting</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Predectivecorrection</span></u><span lang="HU" style='font-size:11.0pt'>: correction of precalculated success ratio statistics in predective. for example if we set it to 80, than there will be more calls with 20% than the precalculated optimal</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Predectivedial</span></u><span lang="HU" style='font-size:11.0pt'>: dialing mode: 0=simple MAgent requests,1=automatic on free clients,2=predective inteligent, 3=simple predective, 4=set automatically</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Predectivelogging</span></u><span lang="HU" style='font-size:11.0pt'>: details of predective logs (0=no logs,1=minimal,2=nnormal,3=max log)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Statival</span></u><span lang="HU" style='font-size:11.0pt'>: rebuild predective statistics interwal (-2 = automatic)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Stopwrongcdrc</span></u><span lang="HU" style='font-size:11.0pt'>: pause predective if the ASR is too low (error guard)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Waitforpredective</span></u><span lang="HU" style='font-size:11.0pt'>: max time to wait for a free operator when a predective call is connected</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><u><span lang="HU" style='font-size:11.0pt'>Waituntillconnected</span></u><span lang="HU" style='font-size:11.0pt'>: if set to false, than will dropp started call when no more operator waiting (no more "No free operator on predective" disconnect reason)</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449915"></a><a name="_4.9.11._Keywords"></a><a name="_4.9.12._Keywords"></a><a name="_4.9.13._Keywords"></a><span style='font-size:12.0pt'>4.9.12. Outgoing callback</span></h3> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>There are two types of callbacks:</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>1. operator set <b>Recall</b> (1) manually </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>2. server receive an incoming call and set to <b>Callback </b>(2) automatically</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>Client records will be marked when callbacks or recalls are needed. The following values are defined for the „needrecall” field:</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>-0: not set</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>-1: recall set by operator</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>-2: callback set because incoming call</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>-4: recalled</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>-5: callback completed</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:11.0pt'>Callback numbers:</span></u></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>Special A numbers are the followings:</span></p> <p class="MsoNormal" style='margin-left:.75in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><span lang="HU" style='font-size:11.0pt'>callbacknumber</span></p> <p class="MsoNormal" style='margin-left:.75in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><span lang="HU" style='font-size:11.0pt'>predective dialer number</span></p> <p class="MsoNormal" style='margin-left:.75in;text-indent:-.25in'><span lang="HU" style='font-size:11.0pt'>-<span style='font:7.0pt "Times New Roman"'> </span></span><span lang="HU" style='font-size:11.0pt'>identityrewrite number for outgoing proxy</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>these should be set to the same number. By default it is loaded from „c</span><span style='font-size:11.0pt'>allbacknumber” global setting</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*if the </span></i><i><span lang="HU" style='font-size:11.0pt'>c</span></i><i><span style='font-size:11.0pt'>allbacknumber is not set, the predictive dialer will use “1111” by default</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*</span></i><span style='font-size:11.0pt'> <i>identityrwmode global setting should be set to 1 for callcenters</i></span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*if the CLI is hided, than there will be NO incoming calls, </span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>to enable CLIP you must set the “identityrwmode” setting to 1 or set the CLI for users to 1</span></i></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>The „</span><span style='font-size:11.0pt'>callbackhandling” global setting will determine how incoming calls to callbacknumber will be handled. Incoming calls when the caller is not found in any campaign will be inserted to the client table with a name set to “unknown callback”.</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span lang="HU" style='font-size:11.0pt'>Make sure to setup the callback number on the main server to be routed to the actual virtual server! (check faq)</span></p> <h3><a name="_Toc139449916"><span style='font-size:12.0pt'>4.9.13. Incoming calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Incoming calls can be handled in different ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Simple distribution across operators</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By specifying a callbacknumber and setting the callbackhandling option.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Handling by the IVR</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Make incoming campaigns</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Incoming callers (clients) identity can be loaded from database when the call arrives. If the client data is not found, then can be added to database automatically.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the MAgent the call can be handled in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Dropp all</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Show in Manual Call</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Show with client data</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Show in “Auto Calls” with the actual script</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'>The following config settings will be applied:</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><u><span lang="HU" style='font-size:10.0pt'>CampType:</span></u></p> <p class="MsoNormal"><span lang="HU" style='font-size:10.0pt'> 0 or NULL=default</span></p> <p class="MsoNormal" style='text-indent:.5in'><span lang="HU" style='font-size: 10.0pt'>1=callcenter (OUT)</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:10.0pt'> 2=IVR (IN) -new numbers will not be requested from the server</span></p> <p class="MsoNormal"><span lang="HU" style='font-size:10.0pt'> 3=Mixed -incoming calls can be received from ivr, but from dialer too</span></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>Callbackhandling</span></u></i><i><span lang="HU" style='font-size:10.0pt'>:</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>0=dropp all</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>1=route to callbackroutenumber</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>2=route to free operators</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>3=route to free operators, and if not answered than route to callbackroutenumber</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>4=first to callbackroutenumber than to free operators</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>Callbacknumber</span></u></i><i><span lang="HU" style='font-size:10.0pt'>:</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> "A" number for calls. For example the predective dialer will use this number</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>Callbackringtimeout</span></u></i><i><span lang="HU" style='font-size:10.0pt'>:</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> ring timeout on callback (after than play ivr message if set) </span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>defrecallmin ring timeout on callback (after than play ivr message if set) defrecallmin</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>callbackroutenumber</span></u></i><i><span style='font-size:10.0pt'>:</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> number to be dialed on incoming calls when callbackhandling is 1,3 or 4</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>ivr_addmissingusers</span></u></i><i><span lang="HU" style='font-size:10.0pt'>: -applicable on serverside ivr calls and in MAgent</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>0=no -default</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>1=add to client table</span></i></p> <p class="MsoNormal" style='text-indent:.5in'><i><span lang="HU" style='font-size: 10.0pt'>2=add to campaign client</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>addmissingusersto</span></u></i><i><span lang="HU" style='font-size:10.0pt'>: -in wich campaign to add the incoming client</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 0=add to the current campaign (default)</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> other=add to the specified campaign (campaign id)</span></i></p> <p class="MsoNormal"><i><u><span lang="HU" style='font-size:10.0pt'>Handlingincoming</span></u></i><i><span lang="HU" style='font-size:10.0pt'>:</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 0=not handled</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 1=allow to search the current campaingn for the incomig number</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 2=allow to search and edit the current campaingn for the incomig number</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 3=allow to search the whole database for the incomig number</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 4=allow to search and edit the whole database for the incomig number</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> 5=show scripts form</span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><i><s><u><span lang="HU" style='font-size:7.0pt'>Handlingincoming</span></u></s></i><i><s><span lang="HU" style='font-size:7.0pt'>:</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 0=not handled</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 1=allowed</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 2=show scripts form</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'>IncSearch</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 0=no automatic search</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 1=allow to search and edit the current campaingn for the incomig number</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 2=allow to search the whole database for the incomig number</span></s></i></p> <p class="MsoNormal"><i><s><span lang="HU" style='font-size:7.0pt'> 3=allow to search and edit the whole database for the incomig number</span></s></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><i><span lang="HU" style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Incoming campaigns:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. First you must define your phone numbers wich will handle the incoming campaign(s).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. If the server is a virtual server, you must setup your main server to route that numbers to the virtserver (See </span><a href="start.htm#_5.77._Routing_calls"><span style='font-size:11.0pt'>this</span></a><span style='font-size:11.0pt'> caption for more details)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. You must add this numbers to your user list, and assign an </span><a href="start.htm#_4.11.14._IVR"><span style='font-size:11.0pt'>IVR</span></a><span style='font-size:11.0pt'> for them.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. For the IVR campaign set the “</span><span lang="HU" style='font-size:11.0pt'>CampType” field to 2 and </span><span style='font-size:11.0pt'>don’t forget the </span><span lang="HU" style='font-size:11.0pt'>ivr_addmissingusers and handlingincoming settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Create the MAgent </span><a href="start.htm#_4.9.3._Scripts"><span style='font-size:11.0pt'>script</span></a><span style='font-size:11.0pt'> and </span><a href="start.htm#_4.9.4._GUI_Designer"><span style='font-size:11.0pt'>GUI</span></a><span style='font-size:11.0pt'> in the MManage.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. Assign some operators for the campaign(s).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449917"></a><a name="_4.9.14._Keywords"></a><span style='font-size:12.0pt'>4.9.14. Keywords</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The following controls can contain keywords:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -script question</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -script answer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -script enter condition</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quota condition</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Table name abverbiations:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>camp => tb_cccampaigns</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>client => tb_cclient</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>campaign => tb_ccampain_clients </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>script => tb_ccscripts with answertext</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>scriptcode => tb_ccscripts with code</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>scriptquestions => tb_ccscripts</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>scriptanswers => tb_ccscript_answers</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>quota(s) => tb_ccquotas</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following <u>keywords</u> are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -all <b>database fields</b> from tb_cclient, ccampain, tb_ccampain_clients, tb_ccscripts, tb_ccscript_answers and tb_ccquotas </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[currentnumber] current called number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[callduration] call duration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[ringduration] ring duration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[callstarttime] begin time </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[callcount] number of call attemts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[currdatetime], [currdate], [currname] current time/date/date-time</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-[currweekday], [curryear] weekday, year, month, min, etc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[bell] bell</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[campaignname] campaign name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[opusername] operator username</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -[opname] operator name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quotacount</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quotastatus</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quotapercent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quotacompletedcount, completedcount</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -quotacompletedpercent, completedpercent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All ep specific keyword list:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currentnumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>lastforwardednumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callduration</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>ringduration</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditdurationmin</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditdurationminminpx</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditdurationminmin</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditduration</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditdurationmin2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>creditduration2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>maxspeachlen</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>credit</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>credit_tospeech_ex</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>credit_tospeech</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>bell</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>companyname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>opusername</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>dtmf</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>dtmftrimmed</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>dtmfstored</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>storedivrstring</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>storedani</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>dtmfstoredtrimmed</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>opname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currdatetime</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currdate</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currdatetimesql</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currtime</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currweekday</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>curryear</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currmonth</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currday</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currhour</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currmin</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currsec</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>calleruserid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>calleduserid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>proxyid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>origcallernumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>origcallernumber_nq</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>orignumber_nq</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>realcallernumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callernumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callernumber_nq</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>number_nq</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callername</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>origcallednumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callednumber</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>calledname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>techprefix</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>called_norm</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>auth_username</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>auth_password</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>transportip</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>fromip</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>rtprecip</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>transportport</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>fromport</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>rtprecport</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callertype</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>usertype</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>callstate</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>cc_clientid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>cc_ccid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>credit</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>maxduration</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>globalcurrency</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>ratingcents</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>ratingcurrency</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>rating</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>rating_tospeech_ex</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>rating_tospeech</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>currency</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>centname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>disccausetextex</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>otherpartyname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>otherpartydisplayname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:"MS Sans Serif",serif'>otherpartyfullname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Embedding controls in texts:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Basic:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> Keyword embedded in square brackets [xxx] will be replaced with dynamically loaded data. (Label)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> Keyword embedded in brackets {xxx} will be editable (loaded and saved to/from edit control) (Edit)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Advanced:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>You can define other controls by the following text rule:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>{ControlName|Width|BindValue|Item1|Item2,...}</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>The following control types are defined: Edit,Memo,ComboBox,ComboBoxRo,CheckBox,RadioButton,Date,Time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span><span style='font-size:10.0pt'>Examples: </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> {ComboBox|150| tb_ccampain_clients.faworiteos|Mac|Windows|Linux} </span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>{ComboBox|200|tb_cclient.phone_landline|elsooo|masodiiik|harmadiik}</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:10.0pt'>{Date|300|tb_cclient.recalldate}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Controls that can contain keywords, can also contain simple select conditions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example for list controls in the answer field a simple sql query can be specified wich can return one or two columns, wich will represent the list items.<br> If two columns are returned, the first should be a number (key).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449918"><span style='font-size:12.0pt'>4.10. MAgent</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>The MAgent application is used by callcenter operators as a sip client and database frontend.</span></p> <h3><a name="_Toc139449919"><span style='font-size:12.0pt'>4.10.1. Login</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Enter server settings and authentication info here to login.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following values are required on login:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>App Server: server ip address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Instance: Application and database instance (because a single server can hold several virtual server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Data port: defaults to 1433 (or 2223 for older versions)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Database username: the same for all agents</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Database password: the same for all agents</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Username: agent username</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Password: agent password</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="706" height="575" id="Picture 18" src="MAdminGuide_files/image016.jpg" alt="tagent"></span></p> <h3><a name="_Toc139449920"><span style='font-size:12.0pt'>4.10.2. Manual Call</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Simple VoIP client window where the operator are free to make calls to any number</span></p> <h3><a name="_Toc139449921"><span style='font-size:12.0pt'>4.10.3. Calls from database</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Call to any client presented in the central database. </span></p> <h3><a name="_Toc139449922"><span style='font-size:12.0pt'>4.10.4. Automatic calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Will handle calls automatically if the operator is part of a campaign.</span></p> <h3><a name="_Toc139449923"><span style='font-size:12.0pt'>4.10.5. Automatic software upgrades</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu client applications can check for newer version and <b>selfupgrade</b>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following modules are responsible for handling software updates:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>TUpdater</b>.exe: to download the new software from a central directory (usually ftp)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-<b>TUpdLaunch</b>.exe: will check for new downloaded software on every main software start (will make backup of the old sw)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For autoupgrades to work the following tasks must be done:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-copy the new software’s in the <b>ftp</b>/specifieddirectory</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-insert a new record in <b>tb_autoupdate</b></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>swname: the name of the main software executable that needs to be updated (for example: MAgent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mode: 0: ask the user first, 1: automatic install</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>version: new software version. make sure that this is correct especially when you use * in “oldversions” to avoid endless update!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>oldversions: client softwares will check this record to know if the new software can be applied (* mean all)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forusers: applicable for this users (* or database user names separated by comma <i>–login names from tb_users</i>)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>host,username,password,dir: ftp parameters. make sure than the user will have access to the files!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>files: files that must be updated (separated by comma)<br> comment: will be displayed for users (new features, corrected bugs, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Make sure that the version of the new software is bigger than the current and is not in the “oldversions” list, because otherwise will result in an endless update proces!</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449924"><span style='font-size:12.0pt'>4.11. PBX / IPCentrex functionality</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#0070C0'>In addition to supporting class5 features according to sip rfc’s, drafts and recommendations, most of the features normally held on UA are implemented on the server side also and can be accessed by dtmf messages (client device must be able to send DTMF as INFO or RFC2833 at least)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449925"></a><a name="_4.11.1._Call_Rerouting"></a><span style='font-size:12.0pt'>4.11.1. Call Rerouting</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Failed calls (error code, no answer) will be rerouted automatically to the next device according to routing preferences.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The rerouting can be performed within session, so the caller user doesn’t notify that the call was rerouted.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This is different from call failover (which means that a route is marked as low priority temporarily or definitely).</span></p> <h3><a name="_Toc139449926"></a><a name="_4.11.2._Ring_Groups"></a><span style='font-size:12.0pt'>4.11.2. Ring Groups and Call Fork</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>A call can be sent to multiple devices in the following conditions:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP device with ambiguous address</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Some devices might advertise different addresses about themselves. For example different address in Via, Contact and physical socket address. In these situations the VoIP server might send invite to different addresses to be sure that the call arrives to the user device. This can be disabled if you set the “allowforkforsignaling” global setting to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>User registered from multiple locations</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>The VoIP servers allow users to be registered from multiple locations. For example a user can register with the same username/password from both of their laptop and smartphone. In this circumstance the server will send incoming call to all devices and once the user pick-up one of the device, all the other calls are canceled</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>For simple call forward when the target is offline or doesn’t answer, you can just use the “On No Answer” setting frim Users and Devices -> Functions tab.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>User ringgroup (“Users and devices” form / tb_users.ringgroup)</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>User devices can be configured to ring in different locations (by filling tb_users.ringgroup with phonenumbers/usernames separated by comma).</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Single line extensions are supported.</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>The calls can be also serialized with the RGMode option: 0=forked call (default), 1=round robin</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing ringgroup (“Routing” form)</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>Calls can be routed explicitly to multiple locations also from routing. Define a pattern (for example incoming calls to 12345) and add multiple endusers for the route (right side of the routing form) and select the “Is Ringgroup” checkbox (if the checkbox is checked then the call will be forked to all destinations at once; otherwise it will be routed to the highest priority destination or to the “best” one)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call forking can be achieved in 2 ways:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Using separate sessions (separate endpoints with their own unique SIP call-id)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Via branch (same endpoint sending to different address using different via branch values)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The first session receiving 200 OK is the winner. For the others a CANCEL is sent.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Note: there are also other ways to create multi-session calls such as call rerouting, p2p, forwarding, transfer or conference.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449927"><span style='font-size:12.0pt'>4.11.3. Caller ID</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can setup the caller id display/hide (CLIP/CLIR) function by changing the <b>CLI</b> setting for the actual user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The following values can be used:</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 0: forward always (forward </span><span lang="HU" style='font-size:11.0pt'>asserted as normal number always!</span><span style='font-size:11.0pt'>);</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 1: normal handling (forward </span><span lang="HU" style='font-size:11.0pt'>asserted as normal number</span><span style='font-size:11.0pt'>) –default;</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 2: forward as asserted identity always (</span><span lang="HU" style='font-size: 11.0pt'>identityrewrite asserted</span><span style='font-size:11.0pt'>);</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 3: forward as asserted identity only to trusted domains (</span><span lang="HU" style='font-size:11.0pt'>identityrewrite asserted</span><span style='font-size: 11.0pt'>);</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 4: normal hide (no idenityrewrite forwarding) ;</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> 5: force hide (no asserted identity too!).</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The <b><span style='color:#0070C0'>SIP Privacy</span></b> method is also supported.</span></p> <h3><a name="_Toc139449928"><span style='font-size:12.0pt'>4.11.4. DTMF</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>H323 gateways support the following DTMF send/receive methods:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as Q931</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as String</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as Tone (In-Band)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as RFC2833</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIP endpoints support the following DTMF send/receive methods</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-INFO method</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as Tone (In-Band)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as RFC2833</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>DTMF in GSM network (send/receive):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -InBand DMTF</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The SIP Softswitch (server) will parse DTMF received:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-INFO method</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-as RFC2833</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-convert from the above modes to “in-band” dtmf if needed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Usually In-Band DTMF are supported by any vendors in endpoint devices but will not be parsed on IVR servers because of high computation requirements to decode the encoded RTP channels.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following DTMF global configuration settings are defined (key,default value, comment):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>defdtmfpayload = 101; //default payload number can be also negotiated between the peers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxdtmfdigit = 16; //max dtmf digit number (used in SDP)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ivrdtmfmethod = 4; //0=inband,1=info,2=inband+info,3=RFC2833,4=RFC2833 and info,5=inband, RFC2833 and info,6=inband, RFC2833 or info</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>dtmfdigittimeout = 6;</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>deftmfsleep = 500; //msec delay on space w or W chars</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>deftmfdelay = 0; //msec delay between 2 dtmf digit (default is 0. you might increase it usually not more than 1000 msec)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>deftmfpackettime = 0; //0 means default value in msec (after the negotiated codec) usually between 10 and 60 msec</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>deftmfpacketcount = 6; //packets to send one dtmf digit</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>deftmfendpacketcount = 2; //packets to end one dtmf digit</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>//the time spent for one dtmf digit is: (deftmfpacketcount + deftmfendpacketcount)*deftmfpackettime + deftmfdelay msec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449929"><span style='font-size:12.0pt'>4.11.5. Call Hold</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The call-hold feature is implemented according to SIP specification. Most UA will support it.</span></p> <h3><a name="_Toc139449930"></a><a name="_4.11.6._Call_Forward"></a><span style='font-size:12.0pt'>4.11.6. Call Forward</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can enable the call forward feature by filling the following fields in the user configuration form (Functions tab):</span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span style='font-size:11.0pt'>forwardonbusy</span></b><span style='font-size:11.0pt'>: telnumber where we have to forward the calls when busy</span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span style='font-size:11.0pt'>forwardonnoanswer</span></b><span style='font-size:11.0pt'>: telnumber where we have to forward the calls when we have no answer or the called user is not online</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> if set to * then it will lookup and forward to “best” child user</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> set the “<b>noanswertime</b>” value after your preferences</span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span style='font-size:11.0pt'>forwardalways</span></b><span style='font-size:11.0pt'>: rerouting</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call forwards are also supported by the <b>“<span style='color:#0070C0'>Moved” (code: 300-305)</span></b> SIP message, so users can set the call forward in their phones (no need to change the “forwardalways” setting on the server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server behavior can be controlled by the “canmove” global config option:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=not allowed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1=forward the 3xx message 1 to the caller (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2=callednumber change allowed (not safe, because pricing can change in different directions)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3=domain change allowed (not safe, because pricing can change in different domains/directions)</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'>4=call routing again</span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5=call forward (call forward 301/302)</span></p> <p class="MsoNormal"><s><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></s></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More details about call forward can be found in the </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=Call+forward"><span style='font-size:11.0pt'>wiki</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal" style='margin-right:-1.0in;text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449931"><span style='font-size:12.0pt'>4.11.7. Call Transfer</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>-The standard sip calltransfer protocol is supported (<b><span style='color:#0070C0'>REFER, replaces methods</span></b><span style='color:#0070C0'>)</span> using the transfer button on sip phones, but because many sip devices have problems with call-transfer, the DTMF mode transfer is supported. If the transfer fails, than the <b><span style='color:#0070C0'>Cisco “Also</span></b><span style='color:#0070C0'>”</span> method is also supported for transfer failover.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Calls can be transferred by the following <b><span style='color:#0070C0'>dtmf digits</span></b>: </span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span style='font-size:11.0pt'>*9*number#</span></b><span style='font-size:11.0pt'> -> unattended transfer</span></p> <p class="MsoNormal" style='text-indent:.5in'><b><span style='font-size:11.0pt'>*8*number#</span></b><span style='font-size:11.0pt'> -> transfer with consultation </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-You will hear a music if the calltransfer is in progress, or a failure notice if it failed.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-After the transfer successfully begun (ringing to the new client), you have the following DTMF options:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: talk with the new called party when it is connected (not possible if already is connected), </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> for example to discuss the purpose of the caller.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> When you hang-up, the caller and the new called party will be connected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> You don’t need to press 1 if you have started the transfer with consultation (*8*).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: disconnect the new called party and talk with the original caller (not possible if already transferred) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> for example you can redirect the caller to a new destination</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3: stay in line with the old client (you have to hang-up when you finish to complete the transfer)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: DTMF ** will always reset your already entered digits to *</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Related configurations:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>handlerefer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Specify how to handle REFER requests. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-2: block</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: block for outbound/allow only for endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: auto/default (forward as-is or handle if REFER is not supported by peer ep or if the transfer was made with Replace)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: handle as unattended transfer (except for transfers with Replace as in that case we might handle the Replace)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: handle as attended transfer (except for transfers with Replace as in that case we might handle the Replace)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3: forward as a new call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4: just forward the REFER as is</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>fs_handletransfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Specify how to handle WebRTC call transfer requests (applicable only for WebRTC calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: auto/default (if target user is SIP and not here and no replaces)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: handle the transfers in the WebRTC stack</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: auto (handle the transfers in the SIP stack if target user is SIP and no replaces)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: handle the transfers in the SIP stack whenever possible</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3: always force handling the transfers in the SIP stack</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>allowclientinitiatedtransfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Specify if you wish to allow transfer requests from client endpoints</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: auto/default (it will allow to local user or if no billing is required)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: no</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: yes </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>playtransfertone</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable/disable ring or music playback on transfer.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: nothing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: ring</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: music (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>discontransfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disconnect old parties on transfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: auto (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: no</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: yes on C party connect</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: immediately on succ if no refersub</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3: immediately on fail if no refersub</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4: always immediately</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>holdontransfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Specify if call should be muted on transfer.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: no</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: yes (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>refertorewrite</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Specify if the server should attempt to fix the Refer-To SIP header if the other parties are elsewhere (old refertoforward)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: auto/default</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: don't rewrite</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1: auto</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2: always rewrite </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Technical description:</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:8.0pt'>Structures:</span></u></p> <p class="MsoNormal"><span style='font-size:8.0pt'>calltype = eTransfer</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>//for the transferrer client ep</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>transferstate; //0=unknown, 1 = mute to all, 2=talk with old client, 3 = talk with new client, 4 = talk with both clients</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>because we have 2 client ep (called) for the server (caller):</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:8.0pt'>GetOldTransferClient(); //will return the operator</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:8.0pt'>GetNewTransferClient(); //will return the new client</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:8.0pt'>Workflow:</span></u></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Unconditional dtmf received (*9*number#)</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Set Istransferrer = true </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>RouteCall()</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> If fail than play transferfail</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449932"><span style='font-size:12.0pt'>4.11.8. Three-Way Calling</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Three way dialogs with call holds are supported.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449933"><span style='font-size:12.0pt'>4.11.9. Call Waiting and queuing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Call waiting scenarios are supported. Need to be implemented in UA to work.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Group hunting and queuing are implemented only in callcenters.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449934"><span style='font-size:12.0pt'>4.11.10. Call Take-Over</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can pick up or transfer an incoming or existing call to any other device, by <b>dialing *7*origcalled</b> on the target device.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You must be in the same user group or billed user for this feature to work. The <b><span style='color:#0070C0'>SIP replace</span></b> method is also supported.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449935"><span style='font-size:12.0pt'>4.11.11. Conference Calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Conference call can be made in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Standard SIP conferencing </span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>-Three-way calls</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>-Conference managed from client side (client side RTP mixer)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Server managed conference calls via DTMF:</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Two-way conversation can be extended to multiparty by inviting new members with the following DTMF sequence:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><b><span style='font-size:11.0pt'>*1*number#</span></b></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Only the session initiator (original caller) can invite new members to the conversation! When the session initiator left the conference, the conference will be destroyed (other members will be disconnected too).</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>This method can be very useful if your SIP client don’t have built-in conference support.</span></p> <p class="MsoListParagraphCxSpMiddle"><i><span style='font-size:10.0pt'>Note: Make sure that the SIP clients are sending the DTMF digits in RFC2833 or SIP invite format (not in-band RTP)</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Conference rooms: </span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>If you enable the PBX extra module from the server configuration wizard, then the conference room feature will be added automatically with room access numbers 5100-5199 for narrowband and 5200-5299 for wideband conference. (The room pool can be also extended to allow up to 10000 conference rooms). You can use the “getconfroom” API to auto allocate a conference room and its access number for the user.</span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> </span></i></p> <h3><a name="_Toc139449936"><span style='font-size:12.0pt'>4.11.12. Voice Mail</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable voicemail on your server, make sure to enable the PBX Extra module in the server configuration wizard or set the <b>fs_pbx</b> global config option to 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Also make sure that the voicemail global config option is not set to 0 (setting voicemail to 0 will disable the voice mail feature system wide).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable voicemail for a user by checking the “voicemail” checkbox. (Users and devices form -> Functions tab).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>At least one of the voicemail handling checkbox should be also selected (on busy, on no answer, always).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recorded voices can be also sent to the user <b>email</b> address in wave or mp3 file attachment.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users can access their voicemail box by calling 5000 (with pin authentication usually from external network) or by calling <b>5001</b> (with auto sip digest authentication from a SIP client).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following config options are defined for the <b>voicemail</b> global config:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-1=auto</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>0=disable</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=enable</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>2=force</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>3=force also for called</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>You can force enable voicemail for all users by setting the voicemail global config option to 2.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Using the base voicemail module, users can also replay the last voicemail by the following DTMF digits: <b>*3* </b>or listen their voicemail trough the IVR (since this feature is rarely used, there is no mizutech support for it in the new server versions). This feature is not available in the extra pbx module, but here you have a voicemail access number.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Checklist:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-fs_pbx global config set to 1</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-voicemail global config is not 0</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-outgoing SMTP settings are set properly in the global configuration (by default it will use mizutech email server which you can change if you wish)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-the called user has voicemail enabled and one of the followings are enabled: voicemail on busy, on no answer, always</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-the called user has a valid email address set</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-for the core voicemail only: voicemailcampaign is set correctly in the global configuration (must point to voicemail_rec script which also have to be set correctly)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-for the core voicemail only: for the listening script you have to properly configure the voicemal_play script (if listening trough the IVR is required)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Another related feature is the “Missing call notification”. Just check this option to have an email about all unanswered calls.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>More details can be found in the </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/topic/Voicemail/Default.aspx"><span style='font-size:10.0pt'>voicemail wiki</span></a><span style='font-size:10.0pt'>.</span></p> <h3><a name="_Toc139449937"><span style='font-size:12.0pt'>4.11.13. Voice Recording</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call recording can be toggled on/off globally or per user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable/disable globally from Config menu -> Configurations -> Recording -> Calls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable/disable recording per users from the Users and Devices form -> Functions tab -> Voice recording checkbox.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recorded calls can be listened or exported (as wav or mp3) from the CDR form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Details:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The voice recording option can be set for any user by checking the “Record” checkbox on the user configuration form in MManage.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Conversation will be saved in the directory specified by the “serverftpvoice” global config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The exact location will be: serverftpvoice\databasename\currentday\voice.xxx</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A separate backup can be created in the directory specified by the “voicebackupdir” global config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Old files can be deleted by setting the “keeprecorded” option accordingly (days to keep).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recorded files are compressed and encrypted by default. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On new server installation, make sure that the voice directory is accessible via ftp for the MManage (for listening on the “CDR Record” form). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A separate ftp account might be enable with the same credentials as the database login.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recorded conversation can be downloaded from the web.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Users can replay the last record by the following DTMF digits: *<b>4*</b></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also disable peer to peer rtp routing to prevent media bypassing the server. For this set the “disablep2prtprouting” parameter to 1.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also use the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>voicerecdownload API</span></a><span style='font-size: 11.0pt'> to download any recorded file(s).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The request should look like this:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:#984806'>https://yourdomain.com/mvapireq/?apientry=voicerecdownload&callid=XYZ&maxrecords=1&authkey=SERVERKEY&authid=ADMINUSERNAME&authpwd=ADMINPASSWORD</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if your are using the Mizu webphone, then the HTTP or FTP upload URI can be also configured in the webphone itself using the webphone voicerecupload parameter or voicerecord API.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call recording will use extra disk space, can make the routing and media path longer by disabling peer to peer routing and also will increase your server I/O and CPU usage.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <h3><a name="_Toc139449938"><span style='font-size:12.0pt'>4.11.14. Chat Recording</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The users chat history can be recorded and stored in table tb_messagelog.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For this set the “logmessenger”: 0=no,1=on low load,2=always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You also have to disable fast message forwarding: set the “fastmessagequeue” configuration option to 0. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The recorded messages can be seen on the “Chat Logs” form MManage.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'> </span></b></p> <h3><a name="_Toc139449939"></a><a name="_4.11.14._IVR"></a><span style='font-size:12.0pt'>4.11.15. IVR</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can assign an IVR menu to any user if you set the “<b>ivr</b>” field to a valid IVR id.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IVRs are directly mapped to campaigns and can be edited in the script editor. Set your CampType to 2 if you have assigned to an IVR. See </span><a href="start.htm#_4.9.3._Scripts"><span style='font-size:11.0pt'>Scripts</span></a><span style='font-size:11.0pt'> for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following actions can be defined at serverside: </span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Wait for DTMF</span></u><span style='font-size:11.0pt'>: wait until match or eof characters found or timeout</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Play a File</span></u><span style='font-size:11.0pt'>: play any voice message. A repeat count can be defined. You can choose to jump to next action when the play begins, or only when finished (the client will have to listen the whole message before he can move forward with dtmf)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'>If you uncheck the “Wait for playback to finish”, than the IVR will continue with the next action immediately and the playback will be stopped only when a “stop pending playback” condition is reached or a new playback is started.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Play SQL Result</span></u><span style='font-size:11.0pt'>: you can write any sql query here. The first field in the first column will be played. The SQL can contain keyword, defined below.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Forward to Phone Number</span></u><span style='font-size:11.0pt'>: forward the caller to any number.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Forward to Group</span></u><span style='font-size:11.0pt'>: forward the caller to a group.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Forward to SQL</span></u><span style='font-size:11.0pt'>: forward the caller to the phone number or username returned by custom sql.</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'> Forwarding will be tried “retry” count in every “forwardretrytimer” sec.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Charge</span></u><span style='font-size:11.0pt'>: unused (use “execute sql” for charging).</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Mailbox</span></u><span style='font-size:11.0pt'>: unused (use “execute sql” and the “record” actions to implement a custom mailbox).</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Execute SQL</span></u><span style='font-size:11.0pt'>: execute any sql command (check allowed keywords below).</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Record</span></u><span style='font-size:11.0pt'>: record conversation. Can be used for voicemail recording.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Delete Recorded</span></u><span style='font-size:11.0pt'>: delete current recorded and start playback the next recorded audio.</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Next Recorded</span></u><span style='font-size:11.0pt'>: playback next recorded audio (leaving the current).</span></p> <p class="MsoNormal" style='text-autospace:none'><u><span style='font-size:11.0pt'>Prev Recorded</span></u><span style='font-size:11.0pt'>: playback prev recorded audio.</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Text playback will be handled in different ways for numeric characters and for any other character. For numbers, the internal <b>NumberToSpeech engine</b> will be used (configurable in multiple languages). For any other text the default <b>TextToSpeech engine</b> will be used (available only in English in this moment).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For <b>skill based callcenters</b> you can use the “Forward to Group” or the “Forward to SQL” actions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Voicemail can be implemented by the “<b>record</b>” actions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Keywords </span></b><span style='font-size:11.0pt'>at server side:</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currentnumber</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callduration</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ringduration</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>opusername</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>opname</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currdatetime</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currdatetimesql</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currdate</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currweekday</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>curryear</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currmonth</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currday</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currhour</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currmin</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currsec</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calleruserid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calleduserid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>proxyid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>origcallernumber</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callernumber</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callername</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>origcallednumber</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callednumber</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calledname</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>techprefix</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>called_norm</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>auth_username</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>auth_password</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>transportip</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromip</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtprecip</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>transportport</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromport</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtprecport</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callertype</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callstate</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>cc_clientid</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>cc_ccid</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:9.0pt'>Technical description:</span></u></b></p> <p class="MsoNormal"><span style='font-size:9.0pt'>On routing if calleduser.ivrid > 0 than set ep ivr_id and calltype to eIvr</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> No other ep will be created</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> ivr_id is the campaignid</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>On invite (after routed) if calltype = eIvr () call IvrAction(actIvrStart);</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>IvrAction(EIvrActionType actiontype) </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:9.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>the actiontype will tell what was happened: actDefault, actIvrStart, actReady, actUserInput, actTimeout, actFail</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:9.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>load the scripts if already not loaded</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:9.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>Check next action todo (jumpto). Especially check for dtmf input action</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:9.0pt'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>if actiontype == actUserInput than check if input finished (eof or maxlen)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:9.0pt'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>if play finished and need to repeat, than play again</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:9.0pt'>c.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>othervise set jumpto</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:9.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>JumpTo next action if needed (check enterconditions)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:9.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>Do the next action (datainputtype, if any)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in'><span style='font-size:9.0pt'> Play file, execute sql, forward, etc</span></p> <p class="MsoNormal" style='margin-left:.75in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A more detailed description about the Mizu IVR system can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/IVR.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'> and </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=IVR+systems"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <h3><a name="_Toc139449940"><span style='font-size:12.0pt'>4.11.16. Callback number</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Used for handling incoming calls by callcenter operators.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the “callback“ global config option.</span></p> <h3><a name="_Toc139449941"><span style='font-size:12.0pt'>4.11.17. Callback services</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>To configure callback services you will need to perform the following tasks:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create callback access numbers: just create callback enduser from the “Users and devices” form and specify the “Act as IVR” settings on the “Functions” tab.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create a callback IVR script: callbacks always need an associated IVR to perform some actions once the server calls back the user (such as playing some announcement or request the user to enter some phone number to forward the call to)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Callback services can be implemented by various methods:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>From the enduser webportal</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By entering the number to call on the website </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>On the ensuser webportal you can find callback and p2p page (they are almost identical)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By CID or ANI callback</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Setup a callback number (enduser) and assign the callback IVR script to it.Assuming that our callback number is C:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>A call C</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>C will drop the call</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>C will call back the A number and will ask to enter the B number (this is done with the IVR. You should already have a “callback” ivr script template there)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Once A is ready with the number input, C will call the B number</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Once C and B is connected, C will goes out of the path and will interconnect A with B</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By inbound SMS</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By a special SMS message</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>By API</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Using the server HTTP API, the callback functionality can be easily integrated in any application or website</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To define access numbers set tb_user.iscallback to the required ivr (campaignid) and tb_user.anumberlookup to 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The calls will be authenticated based on “ivrauthentication” global config value and/or “iscallback” user field. When using only A number authentication be aware of frauding possibilities.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Callback will be initiated from “callbackcallernumber” A number or from the user who received the call if “callbackcallernumber” is not specified.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The callback will automatically start the IVR specified in the “iscallback” field or in “ivrid” field of the access number.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The IVR script to be used for a call, can be loaded from the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Callback user (access number) tb_users.ivrid field (you can specify it on the “Users and devices” Functions tab)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>“ivr” URI parameter if the callback is API initiated</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Or loaded from the defcallbackivr global config if the above is not specified</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ivrauthentication is deprecated. Use the anumberhandling global configuration: 0=disabled,1=only add, 2 = only accept, 3=add and accept (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>iscallback</span></b></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=act based on anumberhandling (default - connect to the ivr if not authenticated as enduser, otherwise callback immediately)</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=connect to the ivr if not authenticated as enduser, otherwise callback immediately</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=connect to the ivr if authenticated as enduser, otherwise callback immediately</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>4=drop the call if not authenticated as enduser, otherwise callback immediately</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>5=drop the call if authenticated as enduser, otherwise callback immediately</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>6= callback immediately always</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>7=always ivr</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>other=ivr id to use (otherwise will check the "ivrid" field)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:9.0pt'>Example 1</span></b><span style='font-size:9.0pt'>: if you want to call only authenticated users (no expense for failed authentication on callback):</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>ivrauthentication: 1</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>iscallback: 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:9.0pt'>Example 2</span></b><span style='font-size:9.0pt'>: if you have a free to call number or you can afford the callback payment to unauthenticated users then you can use the following settings:</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>ivrauthentication: 1</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>iscallback: 8</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:9.0pt'>Example 3</span></b><span style='font-size:9.0pt'>: no free callback and no trust in A number authentication</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>ivrauthentication: 3</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:9.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:9.0pt'>iscallback: 2</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>*Note: if you would like to allow calls to IVR or to callback numbers from not authenticated parties, then set the “freeivraccess” and “freeaccessuserid” configuration options accordingly.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Technical details</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:8.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:8.0pt'>call initated from console, db check or iscallback user</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:8.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:8.0pt'>mainlogic process asyncCallback and initiate call</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:8.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:8.0pt'>client endpoint changed to server ep on connect</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:8.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:8.0pt'>ivr starts requiring pin if needed and the target number</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:8.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:8.0pt'>ivr callforward with 2 leg billing</span></p> <h3><a name="_Toc139449942"><span style='font-size:12.0pt'>4.11.18. Calling Card services</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>For a calling card service you must setup an IVR (and a campaign) that will handle the authentication and forward the call to the requested destination.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To create an access number, add a “enduser” and set the ivrid to the campaign id you wish to use.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also allow authentication based on A number by setting “anumberlookup” for the traffic sender.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example IVR:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -Play File: Welcome to xxx. Please enter your PIN number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -Wait for dtmf (acquire PIN digits)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -CallingCardAuthentication: (Will check the pincode in the database). On success go to next item, on fail play a prompt to try again</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -Play File: Please enter the destination number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -Forward to phone number [dtmftrimmed] (call forwarding)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -Finish (release ivr)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you want to bill the user for calling the ivr, then set the “ivrbilling” global config to “0”. Otherwise set to “1” and only the forwarded call will be billed.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you need 2 leg billing, then set the “ivrbilling” value to 2. In this case 2 CDR records will be generated for the original caller.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PIN codec can be stored in the user table. Their type must be set to 0, isoperator to 6 and authentication based on username (5)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The authentication can be based on username, password or username+password or depending on the “<b>callingcardauth</b>” config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following values are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0=pin</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=callingcard username</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>2= callingcard password </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>3= callingcard username+password</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>4=any username</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>5=any password</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>6=any username+password</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>7=any username+password or username+pin</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>8=username for callingcard and username+password or username+pin for other users (default)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>9=pin</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>10=password or pin</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>11=all combinations</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>12=calling card username or enduser username + password or enduser username + pin (default)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Calling cards can be generated in batch from the Config -> Users menu.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When using the pin field based authentication, make sure that user has valid pin codes set in this field (when the users are automatically generated, the pin is set to be username+password).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449943"><span style='font-size:12.0pt'>4.11.19. Phone to Phone (P2P) calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can implement this service on your website or in softphone. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The calls can be initiated with the following methods:</span></p> <ol style='margin-top:0in' start="1" type="1"> <li class="MsoNormal"><span style='font-size:11.0pt'>connect to the server console (a TCP connection) and issue the p2p call command. All communication can be encrypted and the clients are authenticated properly.</span></li> <li class="MsoNormal"><span style='font-size:11.0pt'>Insert a new record to tb_conferences with type set to 3</span></li> </ol> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The billed user will be the logged in user. The p2p command has 3 parameters. A number, B number and IVR id (optional).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2 CDR records are generated for these calls, both of them billed to the initiator (based on your usual pricing).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The call to the A number will be initiated from “callbackcallernumber” configurable number or from the user who initiated the call.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You must set the “checkdbconf” global config value to 1 or 2 if you need to initiate phone 2 phone calls from the database (initiated from website for example)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: unless callback service, p2p doesn’t need any IVR as it will just interconnect two endpoints</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449944"><span style='font-size:12.0pt'>4.11.20. Virtual Servers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can create up to 100 virtual servers on a single pc. These are completely separate billing/routing/signaling entities and can be used for different business models or to offer hosted services to separate companies or organizations.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you can afford, use a specific number prefix for each virtual server and setup the routing on the main server accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If a specific number scheme cannot be used:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On the main server you can specify to wich virtual server a number belongs in the “numbers” table (MManage -> Other -> Phone Numbers). In the location field, the virtual server sipuser id must be entered. -1 means that the number belongs to the main server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that each service will use a different IP (bind ip) or the ports are set to be different.</span></p> <h3><a name="_Toc139449945"><span style='font-size:12.0pt'>4.11.21. DID</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Virtual/real number mapping can be used to staticallt/dynamically routed DID</span><span lang="HU" style='font-size:11.0pt'> numbers and for A number assignments. See the </span><span style='font-size:11.0pt'>“DID numbers” section under “Access” for more details. See the DID number section for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449946"><span style='font-size:12.0pt'>4.11.23. Barge-In</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Intercept call barge or call spying can be done multiple ways:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-With the Voice Here module from MManage (or just right click on a record on the Current Calls form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Via the 5009 access number for PBX calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-From the customized SIP clients by sending a specific SIP header (defined by the bargeinheader)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449947"><span style='font-size:12.0pt'>4.11.24. Unified communication</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server implements a broad range of UC features.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Most of these features are available on the server by default with no special settings.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Just make sure that you have selected the “PBX Extra” module on the “Roles and Features” section of the configuration wizard.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Here are some of the UC related features:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Video: works by default conform SIP standards with all video capable sip endpoint</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Chat: works by default via SIP standards RFC 3428 (chat recording can be also enabled)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>File transfer: requires client side support which is rare (you can use our webphone or windows softphone for example)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SMS: supported as sip messages (if your carrier has this support) or you need to configure an external SMS gateway for this to work. For example Clicatel. Here is a short description.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Fax: enabled by default and both analog and T.38 are supported. (Fax to email is not supported at this moment but it can be added via a gateway)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Conference: via SIP standard, via dtmf *1*number# or via conference rooms using extensions between 5100-5199 for narrowband and 5200-5299 for wideband (these can be changed)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Voicemail: enable from users and devices form -> functions tab. Default access number are 5000 (with pin) and 5001 (with auto authentication). Auto-email forward is enabled by default.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Many Others: A lot’s of other UC related features are implemented. Check the configuration wizard, global configuration and the documentations for more details</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449948"><span style='font-size:12.0pt'>4.11.25. Other features</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server implements most of the SIP related RFC’s as described </span><a href="https://www.mizu-voip.com/Products/VoIPServer.aspx"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449949"><span style='font-size:12.0pt'>4.12. Additional modules</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>The following modules can be enabled optionally and are part of the “all-in-one” package:</span></p> <h3><a name="_Toc139449950"><span style='font-size:12.0pt'>4.12.1. Calling-Card</span></a><span style='font-size:12.0pt'> </span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The calling card functionality is implemented by using the IVR module described in the previous section</span></p> <h3><a name="_Toc139449951"></a><a name="_4.12.2._SMS"></a><span style='font-size:12.0pt'>4.12.2. SMS</span><span style='font-size:12.0pt'> </span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Users of the Mizu VoIP server can send and receive SMS messages from softphones, web portal or API.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server is capable to also convert simple SIP text messages to SMS if the target is a mobile phone number.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Incoming SMS requests can be converted to HTTP(S) or SMPP(S) requests and forwarded to an SMS gateway defined by the <span style='color:#984806'>smsurl</span> global config value. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can also use SMS for special purposes such as SMS code based sign-up verification (<span style='color:#984806'>uauthverify</span>) or administrative alters.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>User interface</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Once SMS is configured on your server, the endusers has various method to send SMS messages:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Using the </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>API</span></a><span style='font-size:11.0pt'>. This can be easily integrated with any custom user interface or third party tool. See the API section below for the details.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Customized softphones: softphones provided by Mizutech can have a “Send SMS” feature</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Third-party softphones: the server is cabable to convert standard SIP chat messages to SMS if the target is a mobile phone number, thus SMS can be sent from any SIP endpoint (<span style='color:#984806'>sendsmsmessages</span> global config option enabled by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Web portal: Users can also send SMS messages from the enduser web control panel (SMS page)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Server console: you can easily test SMS messages using the <span style='color:#984806'>asendsms</span> command. Example: <span style='color:#984806'>asendsms,TONUMBER,Hello word</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SMS Integration</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To be able to offer SMS capabilities for your users, you will need to interconnect with an SMS service provider or with an SMS gateway.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server has support for SMS over various protocols such as SIP IM, email, 3GPP SMS routing, SMPP or HTTP GET/POST with proprietary API’s using clear text, JSON, XML or other text based payload types. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure integration with any SMS service as described below.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Outbound SMS</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can connect to SMS providers (such as </span><a href="https://www.clickatell.com/"><span style='font-size:11.0pt'>clickatel</span></a><span style='font-size:11.0pt'> , </span><a href="https://www.mizu-voip.com/Portals/0/Files/sms_softswitch.pdf"><span style='font-size:11.0pt'>routomessaging</span></a><span style='font-size:11.0pt'> or </span><a href="https://www.sinch.com/products/sms-api/"><span style='font-size:11.0pt'>sight</span></a><span style='font-size:11.0pt'>) and send SMS message via SMPP(S) or HTTP(S) requests.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you don’t have an SMS provider yet then please consider this list:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>clickatell.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>www.sinch.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>infobip.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>messagingbay.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>www.routomessaging.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>hqsms.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>tm4b.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>smsbts.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>bulksms.co.uk</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>smsxchange.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>textmagic.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>truesenses.com</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>txtlocal.co.uk</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>We recommend </span><a href="https://www.clickatell.com/"><span style='font-size:11.0pt'>clickatel</span></a><span style='font-size:11.0pt'> and </span><a href="https://www.sinch.com/products/sms-api/"><span style='font-size:11.0pt'>sight</span></a><span style='font-size:11.0pt'> due to their affordable pricing and system stability.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The SMS API URL and it’s parameters must be obtained from the SMS provider. This is usually a HTTP link or SMPP config.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the URL in the global configuration under the <span style='color:#984806'>smsurl</span> key.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the SMS is to be sent over </span><a href="https://en.wikipedia.org/wiki/Short_Message_Peer-to-Peer"><span style='font-size:11.0pt'>SMPP</span></a><span style='font-size:11.0pt'>, then the URL must have the following format: SMPP;key1=value1;key2=value2;…etc. See the parameters below at the “SMPP parameters” section.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the request have to be a HTTP POST (instead of GET) then you can set the data to be posted with the <span style='color:#984806'>smssendata</span> parameter or stored in the <span style='color:#984806'>smssendata.txt</span> file in the server app folder.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If some special HTTP header(s) are required (for example Authentication) then you can specify it with the sms <span style='color:#984806'>smssendheader</span> parameter or in the <span style='color:#984806'>smssendheader.txt</span> file.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the following keywords in the smsurl, smssendata and smssendheader:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>[fromid]</span><span style='font-size:11.0pt'>, <span style='color:#984806'>[fromnum]</span>,<span style='color:#984806'>[tonum]</span>,<span style='color:#984806'>[message]</span>,<span style='color:#984806'>[smscounter]</span><span style='color:black'>,</span><span style='color:#984806'>[smsid]</span>,<span style='color:#984806'>[gatewayid]</span>,<span style='color:#984806'>[clientip]</span> or any <span style='color:#984806'>SQL query</span> in brackets such as {SELECT …}.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These will be replaced automatically to their respective values for each session.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The delivery success is guessed by default from the response or you can configure the <span style='color:#984806'>smssuccessstring</span> and/or <span style='color:#984806'>smsfailstring</span> the keyword to look for (the response is parsed as simple text).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Unicode messages are also supported.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you wish to route to SMS messages to multiple providers then you should follow the following steps:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the smsrouting global config option to 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>add SMS GW users</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>setup the routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>setup billing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>HTTP POST data will be loaded from <span style='color:#984806'>smssendata_ID.txt </span>loaded file (where ID is the gateway id -tb_users.id)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>HTTP headers can be added from <span style='color:#984806'>smssendheader_ID.txt</span> file (where ID is the gateway id -tb_users.id)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the “SMS Routing” section below for clarifications regarding outbound SMS routing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can find more details about SMS setup </span><a href="https://www.mizu-voip.com/Portals/0/Files/sms_softswitch.pdf"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Inbound SMS</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also receive incoming SMS messages as HTTP callback requests.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable SMS receiving, set the <span style='color:#984806'>smsreceive_route</span> parameter to <span style='color:#984806'>4</span> (or any other value as described below).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For incoming SMS you will have to configure your SMS service provider callback URL to point to your server <span style='color:#984806'>smsreceive</span> </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>API</span></a><span style='font-size:11.0pt'> which looks like this:</span></p> <p class="MsoNormal"><a href="http://domain.com/mvapireq/?apientry=smsreceive"><span style='font-size:11.0pt'>http://domain.com/mvapireq/?apientry=smsreceive</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(Replace the domain.com with your SIP server domain name or IP address and use HTTPS instead if you enabled TLS on your server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example a simple SMS send might look like this:</span></p> <p class="MsoNormal"><a href="https://sip.mydomain.com/mvapireq/?apientry=smsreceive&from=1234567&to=98765432&message=Works&now=555"><span style='font-size:11.0pt'>https://sip.mydomain.com/mvapireq/?apientry=smsreceive&from=1234567&to=98765432&message=Works&now=555</span></a><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(You can also use POST instead of GET)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the smsreceive_xxx parameters below for other incoming SMS related configuration options.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SMS routing</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you have only one SMS gateway configured globally by the smsurl or smpp configuration, then all SMS will be routed to this gateway.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to use multiple SMS outbound gateways, then create SMS GW users and configure routing rules for them.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The routing rules can be configured exactly as for outbound calls, the only difference is that you must set the “Type” for the routing patters to “SMS”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Once configured, SMS messages will be routed according to your routing rules.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the above “Outbound SMS” section for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to rewrite the outbound SMS number, check </span><a href="start.htm#_5.121._How_to"><span style='font-size:11.0pt'>this FAQ point</span></a><span style='font-size:11.0pt'> for the details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SMS billing</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>After SMS messages a CDR record will be created with its type set to “SMS”. You can see them on the “CDR” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For unified (simplified one price) billing you can use the <span style='color:#984806'>smsprice</span> and the <span style='color:#984806'>smstime </span>global config options. In this case all sms messages will be billed with the same price, regardless of the destination). The <span style='color:#984806'>smstime</span> is set to -1 by default which means 60 seconds for up to 160 characters and then an addional 60 seconds for every 140 characters in excess. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Otherwise for normal SMS billing, the prices can be set on the “Price Setup” form the same way as for voice calls. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The only difference is that all SMS messages appear with be accounted wiht 60 sec duration by default and you must set the “ServiceType” to “SMS” for you SMS related billing packets.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If no pricing found, then the sms messages will be billed after the <span style='color:#984806'>smsprice</span> global config value.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: </span></i><i><span style='font-size:10.0pt'>CDR generation for SMS messages might be delayed by about 10 seconds (because the server also sends a second requests to verify wether the SMS was sent successfully or not).</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Rewrite SMS number prefix</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a stored procedure named v_dialplansms with the following inputs:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>- tonum varchar(256)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>- fromid int</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>- fromnum varchar(64)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>- clientip varchar(64)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This sp must return one field containing the rewritten target number (“tonum”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the “usesmsprefixsp” global config option to “true” and reload.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>API</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following </span><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf"><span style='font-size:11.0pt'>API</span></a><span style='font-size:11.0pt'> entries are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>sms</span><span style='font-size:11.0pt'>: old deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>sendsms</span><span style='font-size:11.0pt'>: asynchronously (fast) send SMS for endusers (check user rights and billing) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>sendsmssync</span><span style='font-size:11.0pt'>: synchronously (wait for delivery result) send SMS for endusers (check user rights and billing) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>asendsms</span><span style='font-size:11.0pt'>: asynchronously (fast) send SMS for admins </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>asendsmssync</span><span style='font-size:11.0pt'>: synchronously (wait for delivery result) send SMS for admins</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>API parameters:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Sender number: <span style='color:#632423'>anum</span> or <span style='color:#632423'>from</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Target number: <span style='color:#632423'>bnum </span>or <span style='color:#632423'>to</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Message text body: <span style='color:#632423'>message </span>or <span style='color:#632423'>txt</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#632423'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>API Answer:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>On success, the API will answer with message beginning with </span><span style='font-size:11.0pt; color:#632423'>OK </span><span style='font-size:11.0pt;color:black'>text.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>On failure, the API will answer with message beginning with </span><span style='font-size:11.0pt; color:#632423'>ERROR </span><span style='font-size:11.0pt;color:black'>text.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>By default the “asendsms” and “sendsms” API will send the SMS asynchronously. This means that you will receive a positive answer immediately once the send was initiated (which is then completed in a separate thread).</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>You can use the “asendsmssync” or “sendsmssync” API to send SMS synchronously. This will wait for the final status. </span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>We recommend the “asendsms” and “sendsms” API to be used for high volume SMS since it is much faster. The “asendsmssync” and “sendsmssync” API should be used only if you need an accurate result (delivery succeed/failed) for the API. Otherwise you can always check the CDR for the delivery results.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example:</span></p> <p class="MsoNormal"><a href="http://yourserveraddress.com/mvapireq/?apientry=asendsms&authkey=xxx&authid=xxx&authmd5=xxx&authsalt=xxx&anum=FROMNUMBER&bnum=TONUMBER&message=MESSAGE&now=555"><span style='font-size:11.0pt'>http://yourserveraddress.com/mvapireq/?apientry=asendsms&authkey=xxx&authid=xxx&authmd5=xxx&authsalt=xxx&anum=FROMNUMBER&bnum=TONUMBER&message=MESSAGE&now=555</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Configurations</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All SMS related settings can be configured from the following places:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Users and devices form: you might create multiple outbound SMS gateways as “SMS GW” user entries</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Routing form: you can create routing rule patter(s) for SMS messages by setting the “Type” to “SMS” for the directory definition</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Price Setup form: create billing rules for SMS messages by specifying “SMS” for the pricing packet(s) service type</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Global configuration: search for “sms” and/or “smpp” to list all SMS related settings (discussed here below)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The SMS related global config options are listed below:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>enablesms</span><span style='font-size:11.0pt'>: enable the SMS module (default is true. Set to false to disable)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsurl</span><span style='font-size:11.0pt'>: outbound SMS URL (it can be also an executable path instead of URL)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smssendata</span><span style='font-size:11.0pt'>: HTTP data for outbound SMS if POST have to be used</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smssendheader</span><span style='font-size:11.0pt'>: HTTP headers for outbound SMS (for example Authentication header)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsthread</span><span style='font-size:11.0pt'>: 0: no separate thread (more reliable answer), 1: separate thread (better performance)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsverifyurl</span><span style='font-size:11.0pt'>: if a second request is request to verify the SMS success (currently harcoded to use "messageId" from the answer</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smssendataverify</span><span style='font-size:11.0pt'>: HTTP POST data for verify (otherwise HTTP GET will be used)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsverifydelay</span><span style='font-size:11.0pt'>: milliseconds to wait before calling the verify URL</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smssignature</span><span style='font-size:11.0pt'>: to add a “signature” text after all outbound SMS</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsadv</span><span style='font-size:11.0pt'>: set to true for advertising –to insert and advertising message before each outbound SMS (tb_advertisment)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsadvprefix</span><span style='font-size:11.0pt'>: insert a text before each message</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsadvvalue</span><span style='font-size:11.0pt'>: users can receive some credit if advertisement are sent to them</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smssuccessstring</span><span style='font-size:11.0pt'>: success keyword to look for in the response (depending on your SMS provider and payload type)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsfailstring</span><span style='font-size:11.0pt'>: failure keyword to look for in the response (depending on your SMS provider and payload type)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsrouting</span><span style='font-size:11.0pt'>: if SMS routing have to be used (“Routing” form): -1: auto guess, 0: global config only, 1=multiple sms gw</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sendsmsmessages</span><span style='font-size:11.0pt'>: specifiy wether to convert SIP IM to SMS. 0=no,1=to mobile only (default), 2=to all phone number, 3=to all destination</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsprice</span><span style='font-size:11.0pt'>: default SMS price for a 60 second SMS (which is the default “duration” for an SMS)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smstime</span><span style='font-size:11.0pt'>: SMS messages will be treated with this duration. The default -1 means 60 seconds for the first 160 characters and an 60 for any additional characters</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_route</span><span style='font-size:11.0pt'>: how to forward incoming SMS to users: 0: disable, 1:chat,2:email,3:chat or email,4:chat and email</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_ip</span><span style='font-size:11.0pt'>: allow incoming SMS only from this IP address or IP address list separated by comma (if empty, then it will allow from anywhere)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_check</span><span style='font-size:11.0pt'>: any string to check if the message is incoming sms, otherwise will be dropped. usually empty</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_from</span><span style='font-size:11.0pt'>: extact sms sender number from the incoming message. it can be a single word parameter name or fromstring1,fromstring2,tostring1,tostring2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_to</span><span style='font-size:11.0pt'>: extact sms target number (our user) from the incoming message. it can be a single word parameter name or fromstring1,fromstring2,tostring1,tostring2</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smsreceive_message</span><span style='font-size:11.0pt'>: extact the SMS message body from the incoming message. it can be a single word parameter name or fromstring1,fromstring2,tostring1,tostring2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SMPP parameters:</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SMPP parameters can be set in the global configuration with an “smpp_” prefix (for example “smpp_server”) or inside the SMS URL as key=value pairs. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Example URL or smpp_allparameters:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol;color:#984806'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Basic</span><span style='font-size:11.0pt'>: <span style='color:#984806'>SMPP;server=11.22.33.44;username=smppuser;password=xxx;serverport=2775</span></span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol;color:#984806'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Advanced: <span style='color:#984806'>SMPP;server=55.66.77.88;username=smppuser;password=xxx;serverport=2785;version=50;timeout=30;msgpriority=3;servicetype=CMT;SourceTON=1</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Possible parameters:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>smpp_allparameters</span><span style='font-size:11.0pt'>: You can store all the below parameters in this single field using the above format</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>server</span><span style='font-size:11.0pt'>: SMPP server address to connect to. The instant messaging server must contain a valid SMPP service application address. Usually an IP address.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>username</span><span style='font-size:11.0pt'>: User ID value to be used for identification with the SMPP service</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>password</span><span style='font-size:11.0pt'>: This is the user's password</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>serverport</span><span style='font-size:11.0pt'>: SMPP server port (default is 2775)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>version</span><span style='font-size:11.0pt'>: the SMPP version to be used. Possible values: 33: v.3.3, 34: v.3.4, 50: v.5.0. Default is 34 (v.3.4)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>secure</span><span style='font-size:11.0pt'>: set to 1 if you need SSL/TLS connection</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>systemtype</span><span style='font-size:11.0pt'>: Some SMS servers might require suplying the system type which is usually an abbreviation string of maximum 12 characters. Default is empty.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>servicetype</span><span style='font-size:11.0pt'>: type of service. Can be set globally or by message. Possible values: 0: default, 1: CMT, 2: CPT, 3: VMN, 4: VMA, 5: WAP, 6: USSD, 7: CBS. Default is 0.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>msgpriority</span><span style='font-size:11.0pt'>: message priority. Can be set globally or by message. Possible values: -1: default, 0: low, 1: normal, 2: high, 3: urgent. Default is 1 (normal).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>msgexpire</span><span style='font-size:11.0pt'>: optional MC expiration time in YYMMDDhhmmsstnnp format. p set to "R" means relative. (validity period of the current message). Default is empty. t means tenths of a second (0-9). nn means quarter-hour time difference between local time and UTC time (00-48)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>timeout</span><span style='font-size:11.0pt'>: timeout in seconds for inter-packet inactivity. Default is 60. You might set the AbsoluteTimeout config to true to interpret this as total timeout.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>recipients</span><span style='font-size:11.0pt'>: one destination phone number or multiple destinations separated by ; (max 255)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>recipienttype</span><span style='font-size:11.0pt'>: 0: normal SMS number or ipv4, 1: namelist</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>isdata</span><span style='font-size:11.0pt'>: set to 1 if you wish to send the paypload as data instead of a message. Only one recipient is supported in this case</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>extraconfig</span><span style='font-size:11.0pt'>: additional exta configuration parameters as key=value;key2=value2;</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>SenderAddress</span><span style='font-size:11.0pt'>: the SMPP protocol allows an External Short Messaging Entity (ESME) to specify its address, whether it is a phone number or an IP address. If SenderAddress is not set, the component will default to the value in LocalHost</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>SourceTON</span><span style='font-size:11.0pt'>: Type of Number for the ESME. 0: unknown, 1: international, 2: national, 3: network specific, 4: subscriber number without prefixes, 5: alphanumeric, 6: abbreviated</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>SourceNPI</span><span style='font-size:11.0pt'>: Number Planning Indicator for the ESME used to specify the numbering plan. 0: unknown, 1: ISDN, 3: data, 4: telex, 6: landline, 8: national, 9: private, 10: ERMES, 14: internet, 18: WAP. Default is 1 which since mobiles are usually covered by ISDN</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>DestinationTON</span><span style='font-size:11.0pt'>: Type of Number for the destination ESME. Possible values: same as for SourceTON.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>DestinationNPI</span><span style='font-size:11.0pt'>: Number Planning Indicator for the desination ESME. Possible values: same as for SourceNPI.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>DataCoding</span><span style='font-size:11.0pt'>: data encoding mechanism to be used for the current message. Possible values: 0: MC Specific encoding, 1: IA5 (CCITT T.50)/ASCII (ANSI X3.4), 2: Octet unspecified (8-bit binary), 3: Latin 1 (ISO-8859-1), 4: Octet unspecified (8-bit binary), 5: JIS (X 0208-1990), 6: Cyrillic (ISO-8859-5), 7: Latin/Hebrew (ISO-8859-8), 8: UCS2 (ISO/IEC-10646), 9: Pictogram Encoding, 10: ISO-2022-JP (Music Codes), 11: Reserved, 12: Reserved 2, 13: Extended Kanji JIS (X 0212-1990), 14: KS C 5601,</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>HexString</span><span style='font-size:11.0pt'>: a hex-encoded binary string to be sent to the current recipient</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>InBufferSize</span><span style='font-size:11.0pt'>: size in bytes of the incoming queue of the socket.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>OutBufferSize</span><span style='font-size:11.0pt'>: size in bytes of the outgoing queue of the socket.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>AbsoluteTimeout</span><span style='font-size:11.0pt'>: determines whether timeout means inactivity timeout or absolute timeout</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ssl config (to be set only if you need to use secure SMPPS):</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslaccept</span><span style='font-size:11.0pt'>: set to "ANY" or "ALL" to accept any certificate presented by the server. set to - to cler it and force cert validation.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslencodig</span><span style='font-size:11.0pt'>: the PEM/base64 encoded SSL certificate</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslcertstore</span><span style='font-size:11.0pt'>: name of the certificate store for the client certificate. Possible values: MY: personal cert store, CA: authority certs, ROOT: root certs, SPC: publisher cert, filename: PFX or java cert store or cert+private key file</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslpwd</span><span style='font-size:11.0pt'>: password for the certificate store (if any)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslstoretype</span><span style='font-size:11.0pt'>: type of certificate store for the client certificate. Possible values: 0: user, 1: machine, 2: PFX file, 3: PFX blob, 4: PEM cert and key</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>sslsubject</span><span style='font-size:11.0pt'>: subject of the certificate used for client authentication. can be set to * for any</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Debug</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you encounter any issue with SMS sending, you can find out the problem following these steps:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Verify the SMS related configuration described above. Search for “sms” in the global config on the “Configurations” form.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Note that the Mizu server SMPP module will bind as a transmitter. Receiver and trasreceiver bind is not supported.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SMPP connectivity and message delivery can be tested with the mnetutils.exe (found in your VoIP server app folder). <br> You can also test with third party tools such as </span><a href="https://www.softpedia.com/get/Internet/Telephony-SMS-GSM/SMPPCli.shtml"><span style='font-size:11.0pt'>SMPPCli</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Check the SMS CDR records (CDR form). Delivered SMS messages has a positive “duration” set after the smstime global config (-1 or 60 by default). Failed SMS messages has 0 duration and you can find details in the disconnect reason and comment fields (with “All Fields” checkbox checked).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>Note: if a separate API request is used for SMS verification then the CDR records are generated with around 6 seconds delay.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the problem is not clear from the CDR, have a look into the server logs (MizuManage -> Control -> Logs -> Show -> Log Folder). Make sure that the logs are enabled (Set to “On” or loglevel is set to 5) and search for “sms” in the logs (or for “sendsms” or for your SMS number or message text).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SMS CDR</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The fields in the SMS call detail records means the followings: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>realduration: 0 if not sent, 60 or GetSMSTime if sent</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>discreason: GSM, Normal, unspecified if sent, other on fail (the discreason code might be different depending on the ack/fail stage)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>connecttime: 1 (+send time which should be 0)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>discparty: 3;</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callerid: sender user id</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callername: sender number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callernumber: sender number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calledtype: 12</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>gatewayid: SMS gateway id</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>simid: smpp ourid</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calledline: 99</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>simpos: 99</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callerip: sender IP addrsss</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calledip: gateway address or URL or settings</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calledname: URL</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>origcallednumber: original target number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callednumber: target number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>calleddialed: target number</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtpsent: 10</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtprec: 0 on error, otherwise 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtpframes: smscounter (ignore for smpp)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rtpcodec: SMS</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>web: smpp protocol id (as received from the SMPP server) or our id or retval</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>comment: details about the send process</span></p> <h3><a name="_Toc139449952"><span style='font-size:12.0pt'>4.12.3. SMS callback</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Using SMS callback you can initiate VoIP calls with SMS messages.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you subscribe to an SMS provider (like clickatel) the server can receive SMS messages (usually on http port 8084) and initiate actions regarding the content.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By sending an sms messages users can initiate callback, register a new A number for CLI authentication, initiate phone to phone call or add credit to your account.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are different formats for all functions (short/long - depending on the authentication method). The server can use A number based authentication for the incoming sms messages. If the CLI is hided, or the A number is not specified then the users have to send their username and password or a pincode.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Instead of SMS callback we can recommend the phone to phone functionality. (In this mode the users don't have to work with the IVR. the 2 phone number can be interconnected immediate)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The authentication of the requests is done based on “callingcardauth” global setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Pincode can represent the concatenated username and password (if allowed by callingcardauth)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>The following formats are defined</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>general</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>username password number1, number2 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>pincode number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>pincode</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>b (pincode based authentication. the A number will be called back)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>general requests will result in a p2p call when at least 2 number is known. If only one number is know, than it will result in generating a callback to that number. Two numbers can be supplied, one by sms and the another number can be known from the sender CLI.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></u></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>callback:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>b username password number (username and password based authentication and the number to be called)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>b pincode number (pincode based authentication and the number to be called)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>b number (pincode based authentication only the number to be called have to be sent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>b (pincode based authentication. the A number will be called back)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>register new number:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>n username password number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>n pincode number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>n number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>phone to phone:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>p username password number1 number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>p pincode number1 number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>p number1 number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>p number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>add credit:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>c username password rechargecode number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>c pincode rechargecode number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>c rechargecode number2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>c rechargecode</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Example http request:</span></b></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>POST / HTTP/1.1</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>User-Agent: Clickatell MO Callback</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Host: 99.99.99.99:8084</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Pragma: no-cache</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Accept:</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Referer: 99.99.99.99</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Content-Length: 157</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>Content-Type: application/x-www-form-urlencoded</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt;color:#C0504D'>api_id=3144985&from=3611111111&to=3622222222&timestamp=2009-07-04 21:39:40&text=Test+1+2+3&charset=ISO-8859-1&udh=&moMsgId=5jv45t5tb42bavu34drftr</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For callbacks you must define the campaign which will have the proper IVR content by the <b>defcallbackivr</b> global configuration setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set a <span style='color:#984806'>httpsmscallbackip</span> parameter if you wish to enable callbacks only from a specific IP address.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449953"><span style='font-size:12.0pt'>4.12.4. Web portal</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server web interface can be used by the VoIP users to perform the common tasks related to their accounts. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The web interface is handled by a separate service called “MizuWebService” with its own embedded webserver (http/https server).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Different type of user can login and will have their own different interface after login: admin, reseller, enduser and callshop interface.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should be able to access your web interface by typing the following URI in your browser:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>From a local browser:</span></p> <p class="MsoNormal"><a href="http://127.0.0.1/"><span style='font-size:11.0pt'>http://127.0.0.1</span></a><span style='font-size:11.0pt'> or </span><a href="http://127.0.0.1:8080/"><span style='font-size:11.0pt'>http://127.0.0.1:8080</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>From a remote server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>http://domainname.com or http://ipaddress.com or http://domainname.com:8080 or http://ipaddress.com:8080 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By default the webportal will listen on port 8080 which can be changed at any time by the configuration settings.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that the IIS (or any other webserver) is turned off if you are using the HTTP default port (80).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recent versions are using the universal port (usually set to 80) to allow access all services via a single port, so you can access the webportal also via this port like: http://serveraddress/webvoip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you enabled the TLS functionality, then use HTTPS instead of HTTP: https://serveraddress/webvoip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Separate functionality for endusers, resellers, callshops and admins</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Functionality:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-new enduser registrations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-status</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-user acc details</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-tariffs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CDR’s</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-statistics </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-initiate payments</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-endusers: recharge</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-endusers: setup call forwarding</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-endusers: initiate phone to phone calls and callbacks</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-enduser: send SMS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-endusers: launch webphone</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-resellers: create sub reseller and enduser accounts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-resellers: create own tariffs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-resellers: generate pins and users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-callshop: watch cabin’s status</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-admin: manipulate users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-admin: global statistics </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable the SMS,phone to phone and the callback functionality the “checkdbconf” must be set to 1 or 2. (can be done via the configuration wizard by enabling the database interface)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449954"><span style='font-size:12.0pt'>4.12.5. Resellers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To activate the reseller module, you must set the “resellerbilling” global config option to true. This can be done also by using the configuration wizard from the Config menu.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Resellers will be able to log-in on the web portal to manage their accounts: set pricing, create endusers (and sub-reseller) accounts, see their traffic (including their CDR records) and other functions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>User parent-child relationships</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When the reseller option is enabled, you should always create one (or more) owner account.</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>below the owner account(s) you can put the “top resellers”.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>below the top resellers you can have any sub-resellers (unlimited level - limited by your hardware resources and the “maxresellers” global config options)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>below the reseller you can put the Enduser accounts.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>below the Enduser account you can have sub-user accounts (attached phones, cabins for callshops, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This parent-child relationship can be analyzed by using the “Ownerships” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Before to add any reseller in the system, make sure you have a <b>public reseller price</b> listing (end-user costs). Read the billing documentation for more details regarding reseller account billing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Top reseller accounts can be created from the MManage application using the “Users and devices” form. You can <b>create “Reseller” type users</b> (type is 1).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Then this top resellers can login on the <b>web interface</b> and create their own billing and add sub resellers and/or child endusers. Reseller can create a “base tariff” and other tariffs assigned to individual users. Multiple packets are allowed and packets can be assigned to other users or resellers directly from web (in the same way like on the “Users and Devices” form -> “Billing” tab -> Billing packet setting. Resellers usually will create their own price lists by cloning an existing list or their base tariff list. Individual reseller prices are stored in tb_billsources with their “resellerid”. If reseller has not tariffs, than the billing will be done after usual enduserprices. If reseller has no credit, the billing will be done after the provider prices (usually generating profit loss for the reseller)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>set parent for top reseller accounts to an owner account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>CDR:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When the reseller option is enabled, the main cdr record will store the top reseller user id in tb_cdrs.resellerid and the “othercost” field will contain the payment from the reseller (loaded from public reseller price).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Individual reseller cdr records are stored in a separate table called tb_cdrresellers (when a reseller will login to the web interface, all reports are loaded from this table and not from the main cdr table –tb_cdrs)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the first cdr:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -the caller enduser name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -reseller field set to top reseller</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -pricing after parent reseller</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can see the reseller account <b>statistics</b> by using the “Statistics” form by checking the “OC” and the “PR”/”PFR” fields or if you login with their own credentials on the web (or with parent user credentials)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Billing</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are two options for reseller billing controlled by the “<b>defearlypay</b>” global config option:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The possible values for defearlypay are the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=configurable (default). Early billing if the “stage” field in tb_users is set to 9. Otherwise late billing (default is 8 for the “stage” field which means late billing)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=always late billing</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=always early billing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Late billing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The credit for the reseller and enduser will be deducted after each call.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(Resellers can assign any amount of credit for the users, but the calls from the users will be rejected when the credit for the reseller reach to 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Early billing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Credit from the reseller account is deducted when he add credit for the users (create new users with some default credit, increase user credit, generate recharge PIN’s). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Tariff edit is not enabled by default in this mode unless you set the allow_tariffedit or the user rights field </span><span style='font-size:10.0pt'>(in thus case the resellers could create low price tariff lists so their users could call in excess)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Other configuration options related to billing:</span></u></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>allow_createresellers = -1; //-1: default, 0=no,1=yes (allow resellers to create sub resellers)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>allow_tariffedit = -1; //-1: default, 0=no,1=yes (allow resellers to edit tariffs. This ca be influenced also by the tb_user.rights field)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If defearlypay is set to 2 and allow_createresellers is left with the default value (-1) then tariff edit is forbidden by default.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also edit reseller rights by user via the "rights" field in the users (tb_users) table if the allow_xxx fields above are left with the default values (-1) </span><span style='font-size:10.0pt;color:#632423'>(On the "Users and devices" form, click on the ... button and type "Rights". Then modify it after your needs for the resellers)</span><span style='font-size:11.0pt'>: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>8: can’t edit tariffs and can’t add resellers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>10: can’t edit tariffs</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings;color:black'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>11: can’t create tariffs with lower price</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>12: can’t add resellers</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>30: can add resellers and tariffs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other options:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Creditelapseunit</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Maxcreditelapsedays</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Defaultcredit</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_creditcards</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_transfercredit</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_creditedit</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_creditfornewusers</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>currencyprecision</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_seeowntariffs</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_createtariffs</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_recharge</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>feature_hasbasetariffs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Reseller programs can work in two different ways:</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'> </span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>1. The reseller can generate PIN codes regardless of the balance in the account.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>When a call is made, both the end user and the reseller are charged.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>When the reseller's credit ends, the end user will no longer be allowed to make calls.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'> </span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>2 The reseller can generate PIN codes only if he has enough credit in the account.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>If you opt for this method, you have to enable the early payments for the reseller.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>You can find this option on the reseller's billing tab.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'> </span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Please be aware that once you enable the early payments the reseller will no longer be charged for calls.</span></p> <p class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>You might lose money if the reseller already generated PIN codes using the first method.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449955"><span style='font-size:12.0pt'>4.12.6. Call-shops</span></a></h3> <p class="MsoListParagraph" style='margin-left:57.0pt'> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>-callshop owners are endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-cabins are sub-endusers where the parented and the billed user points to the callshop owner</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-callshop owners (endusers) can add/modify their sub-endusers (cabins) from the web</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the wiki articles for more details.</span></p> <h3><a name="_Toc139449956"><span style='font-size:12.0pt'>4.12.7. Softphone</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With the “all in one” platform you can have your own </span><a href="https://www.mizu-voip.com/Software/Softphones/CustomizedSoftphone.aspx"><span style='font-size:11.0pt'>customized softphone</span></a><span style='font-size: 11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For a basic softphone customization the mizutech support will need at least the following details:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-brand name (name of the executable, install package and shortcuts)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-company name (displayed in various location for example in the about box)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-company logo (if any)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-icon </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-voip server ip or domain </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-a long list of other configurations are also supported</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also configure and build your softphone from </span><a href="https://order.mizu-voip.com/?function=mbuild&now=11"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449957"><span style='font-size:12.0pt'>4.12.8. Webphone</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The webphone is a SIP library and a customizable SIP client running in browsers. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All the details can be found from </span><a href="https://www.mizu-voip.com/Software/WebPhone.aspx"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A demo version can be downloaded from </span><a href="https://www.mizu-voip.com/Portals/0/Files/webphone.zip"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can start to work with this version at any time, test and customize it then with the “all in one” platform the mizu support will send your own build that can be used in production.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449958">4.12.9. GSM/SIM Platform</a></h3> <p class="MsoNormal"><i>Deprecated!</i></p> <p class="MsoNormal"><i>Skip this chapter if you don’t have VoIP-GSM gateways</i></p> <p class="MsoNormal"><i> </i></p> <p class="MsoNormal"><a name="_4.6.1._SIM_Packets"></a><b>SIM Packets</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Id: database primary key. Autoincrement</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Provider, type, subtype: the name of the packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Owner: simowner in case of simpackets</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Allowedpartners: applied when it is a simpacket</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AbsPriorityPartner: this partner will have big priority on sims that belong to this packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PriorityPartner: this partner will have increased priority on sims that belong to this packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NopriorityPartner: this partner will have lowered priority on sims that belong to this packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Filtering: determines how we check the blacklist and the known numbers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0-no filter: allow all numbers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1-allow blacklist „sure” level: 0,1 and 2 (tb_blacklist)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2- allow blacklist „sure” level: 0 and 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3-allow only blacklist „sure” level: 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 4-block all blacklist</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 5-allow only knownnumbers (listed in tb_knowngoodnumbers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 6- allow only knownnumbers that are 100% ok (sure is 1 in tb_knowngoodnumbers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Dialplan:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: international number format with 00... (e.g.: 003630xxxxxxx)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: international number format with +... (e.g.: +3630xxxxxxx)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: area code + number (0630xxxxxx, 061xxxxxxx)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: shortest possible number (xxxxxxx in the same simpacket or 0630xxxxxxx in other simpacket)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 4: correct it to the most appropriate format if original is not correct</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>WaitAfterCall: how much time must be elapsed between calls to simcard belonging to this packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxMonthlyMinutes: we don’t route more than MaxMonthlyMinutes to simcards belonging to this packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxMonthlyMinutesPeak: maximum allowed minutes in peak time / month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxMonthlyMinutesOffPeak: maximum allowed minutes in offpeak time / month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxMonthlyMinutesWeekend: maximum allowed minutes in weekends / month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinMonthlyMinutes: this packet will run on higher priority until the min minutes is reached</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Price: default minute price if not set in tb_packetprices (deprecated. Loaded from pricelist from v.3.2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BillingStep: second increments (used for calculation simcards minutes –daily, weekly, peak, offpeak)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinAmmount: min billing seconds (used for calculation simcards minutes –daily, weekly, peak, offpeak)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>FreeAmmount: free speech seconds (used for calculation simcards minutes –daily, weekly, peak, offpeak)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinCreditOnRoute: if the sim has less credit, then we don’t route call to it</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MinCreditOnCharge: if the sim has less credit, then we begin trying to charge it</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Prepaid: 0=postpaid, 1=prepaid</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SendFakeSMS: we send dummy sms on this sim</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CanCallEachOther: the simcard in this packet will call each other periodically to generate incoming traffic</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IncludeVAT: used when credit message information are received from simcards (typically via SMS) and the simcards credits are calculated without the VAT value</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Currency: used when the credit messages received needs to be converted in native currency (“currency” global setting) format. If the currency is not the same as the native currency and the “convertsimcreditcurrency” global setting is set to true, than the received credit value is converted to the native currency, based on “Currency Converter” settings, found in MManage under the “Billing” section</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MaxAlloc: helper settings when automatically alocating channels for a direction. (Depending on reserverfor simcard setting).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Here you can define the maximum count of simcards that can be reserved for the actual packet. Set to 0 to disable rezerving from that packet.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Credit Request Command: the command used by the server for sim credit request (used for recharge automation)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Credit Charge Command: the command used by the server for sim credit charge (used for recharge automation)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> The request and the charge command must have the following syntax: <DTMF,action,simid,”message”,telnum> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> The “chargecode” string in the message will be replaced with a valid code if found.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> You can introduce delays by inserting ‘#’ characters in the message.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> The action parameter can be </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-0: used to send USSD messages</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> The message parameter must have the following format “AT+CUSD=command” where command is the ussd string.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> Example: DTMF,0,simid,"AT+CUSD=1,*121*chargecode#"</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-1: will send the specified message to the engine. The message can be any valid AT command</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-2: will dial the specified telnum, and then send the message as DTMF.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> If the message string if empty, than only will dial the requested telnum, hold a little and then drop.</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> Example: DTMF,2,simid,"",172</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-3: reserved for future usage</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-4: will send the specified message as SMS to telnum</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Gateways</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Used to configure your Mizu VoIP-GSM gateways.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The fields are the same as listed in </span><a href="start.htm#_4.3.1._Users"><span style='font-size:11.0pt'>section 4.3.1</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Engines</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Listing of gsm channels. The fields are self explanatory.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>GSM Channels</b></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Skip this if you are not using VoIP-GSM gateways.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Usually this is the most frequently used form by the technical support. You can see the status of each gsm channel on your gateway(s). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="766" height="435" src="MAdminGuide_files/image017.jpg" alt="channels"></span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Status Filter:</span></u></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Existing lines</span></b><span style='font-size:11.0pt'>: List only current running channels. (this doesn’t mean that the channel is workable. We list all channels who have reported there status in the last 5 minutes)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Good lines</span></b><span style='font-size:11.0pt'>: only workable lines are listed. (ok status and with enough credit)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Credit problem</span></b><span style='font-size:11.0pt'>: will list the channels with low credit and when the credit request/recharge functionality doesn’t work properly</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Wrong lines</span></b><span style='font-size:11.0pt'>: list all “bad” channels</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Last week detected</span></b><span style='font-size:11.0pt'>: all active simcards in the last week</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>All</span></b><span style='font-size:11.0pt'>: all channels including disabled ones</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Sim distribution</span></b><span style='font-size:11.0pt'>: all existing simcards</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Not used postpaid</span></b><span style='font-size:11.0pt'>: Some simcards may not receive calls for many days due to some misconfigurations. You may check this list occasionally to be sure that all of your postpaid simcards are working.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Active and not used</span></b><span style='font-size:11.0pt'>: Working simcard without calls on it</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Monito</span></b><span style='font-size:11.0pt'>r: simcards grouped on gsm channels. You may detect missing “holes” very easily by scrolling down this list. This listing is almost the same as in the “Line Monitor” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Field Explanations:</span></u></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ID</span></b><span style='font-size:11.0pt'>: database unique identifier</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM ID</span></b><span style='font-size:11.0pt'>: sim identification number (you can find this number written on the simcard)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>IMEI</span></b><span style='font-size:11.0pt'>: unique gsm engine identifier </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Monitor</span></b><span style='font-size:11.0pt'>: the status of the channel. The following values are defined:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-unknown: you may have to reload</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-missing: no simcard detected</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-sim disabled: the “enabled” property of the simcard is set to false. No calls are routed to that simcard. </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-gw disabled: the “enabled” property of the gateway is set to false. No calls are routed to that gateway.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-gw missing: no status from this gateway for more than 8 minutes</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-sim missing: no status from this simcard for more than 8 minutes</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-sim temp. disabled: the simcard “temporarily disabled” property is set to true. You must reenable the simcard to receive calls.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-gw temp. disabled: the gateway “temporarily disabled” property is set to true. You must reenable the gateway to receive calls.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-packet disabled: : the “enabled” property of the simpacket is set to false. No calls are routed to the members of that packet.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-closed: the channel is in the “closed” status. Can be for simchange or maybe is in restart.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-failovered: call quality has dropped below the predefined values, so the sim priority is lowered</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-cannot get credit: credit automation malfunction. There are simcards from which the operator may restrict the credit request if they have no credit. Also you may need to check the packet settings related to the credit request. Check the logs too.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-wrong statistics: wrong ASR or ACD in that channel in the current day</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-wrong ASR: the ASR is low in that channel in the current day</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-wrong ACL: the ACD is low in that channel in the current day</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-expired: the simcard has reached the predefined limits (you can configure this limits in the SIM Packets form)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-low credit: not enough credit on this simcard. Check if you have enough chargecards and the credit automation is working correctly.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-autodisabled: same as failovered</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-ready (in black): no calls have been routed in the last 10 minutes on that channel (but the simcard is working without problems)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Status</span></b><span style='font-size:11.0pt'>: channel status as reported by the gateway. Can have the following values: Gateway Disabled, Off (no info), Not Active, Gateway Disconnected, Closed, Not Ready, Ready, Dialing, Ringing, Speaking, Call Ending, DTMF, Simulating Outgoing, Simulated Incoming, Routing to SIMID, Routing to Alias, Routing</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Line</span></b><span style='font-size:11.0pt'>: the number of the gsm channel (usually from 0 to 7)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SimPos</span></b><span style='font-size:11.0pt'>: the position of the active simslot in the current engine (usually from 0 to 7)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM Owner</span></b><span style='font-size:11.0pt'>: the owner of the SIM Card</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>PartnerID</span></b><span style='font-size:11.0pt'>: The database ID of the owner user</span></p> <p class="MsoNormal"><b><s><span style='font-size:11.0pt'>CanWatchPartnerID</span></s></b><s><span style='font-size:11.0pt'>: database id of the partner who can see this simcard in there VPC</span></s></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Packet</span></b><span style='font-size:11.0pt'>: the type of the SIM Card</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TodaySpeachLength</span></b><span style='font-size:11.0pt'>: the number of active minutes on the current simcard since 00:00</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthSpeachLength</span></b><span style='font-size:11.0pt'>: the number of active minutes on the current simcard since the first day of the current month</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthSpeachLengthPeak</span></b><span style='font-size:11.0pt'>: the number of minutes since the first day of the current month in peaktime</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthSpeachLengthOffPeak</span></b><span style='font-size:11.0pt'>: the number of minutes since the first day of the current month in offpeak times</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthSpeachLengthWeekend</span></b><span style='font-size:11.0pt'>: the number of minutes since the first day of the current month in weekends</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Username</span></b><span style='font-size:11.0pt'>: Gateway Alias</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Credit</span></b><span style='font-size:11.0pt'>: current credit on the simcards. Refreshed after all calls, and corrected after credit requests (VAT included!)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>InitialCredit</span></b><span style='font-size:11.0pt'>: you may save the initial credit of the simcard here</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Tpercek</span></b><span style='font-size:11.0pt'>: special field for TMobile Tminutes</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AllowedPartners</span></b><span style='font-size:11.0pt'>: comma separated list of allowed partners and traffic senders. ‘*’ will allow all. You may restrict the access on gateway or simpacket level instead of setting it for all simcards separately. Try to use the packet “allowedpartners” setting and leave it as ‘*’ for the simcards!</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Prepaid</span></b><span style='font-size:11.0pt'>: loaded from the packet settings (1 if prepaid, 0 if postpaid)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Datum</span></b><span style='font-size:11.0pt'>: the date when the simcard was inserted in the database (first use)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Comment</span></b><span style='font-size:11.0pt'>: you may place any comment here</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastError</span></b><span style='font-size:11.0pt'>: last error message received from the gateway related to the actual simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastLog</span></b><span style='font-size:11.0pt'>: last log message received from the gateway related to the actual simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastFailedCalls</span></b><span style='font-size:11.0pt'>: the number of subsequent failed calls (not connected calls)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastWrongCalls</span></b><span style='font-size:11.0pt'>: the number of subsequent wrong calls (below the predefined speech length)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastGoodCalls</span></b><span style='font-size:11.0pt'>: : the number of subsequent good calls (above the predefined speech length)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>FieldStrength</span></b><span style='font-size:11.0pt'>: combination of last reported field strength value in percent (0-100%) and the rx quality (from 0 to 7. 9 is invalid).</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>Value = field strength*10+rxqual (divide with 10 to get the fieldstrength. The remaining is the rxqual)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Pin</span></b><span style='font-size:11.0pt'>: the security code of the simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastRecTime</span></b><span style='font-size:11.0pt'>: : the date-time of the last message received from the simcards. Every channel will send status messages in every 2 minutes and on status changes</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastCallerid</span></b><span style='font-size:11.0pt'>: the destination id of the last call attempt</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastDialedNum</span></b><span style='font-size:11.0pt'>: the called party number of the last call on the simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastCallBegin</span></b><span style='font-size:11.0pt'>: the date-time of the last call attempt on the simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastCallEnd</span></b><span style='font-size:11.0pt'>: the date-time of the last call attempt on the simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Enabled</span></b><span style='font-size:11.0pt'>: set to 0 to disable the simcards instead of deleting it</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TemporarilyDisabled</span></b><span style='font-size:11.0pt'>: you can disable the simcard temporarily for maintenance tasks by setting this value to 1</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>DisabledUntil</span></b><span style='font-size:11.0pt'>: used for automatic failovering. If the value is above the current time, the simcard is in failovered state</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>DisabledCause</span></b><span style='font-size:11.0pt'>: last disable cause explained</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ReenabledCount</span></b><span style='font-size:11.0pt'>: how many times have the simcard reenabled after a failover</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>LastReenabled</span></b><span style='font-size:11.0pt'>: the date-time of the last reenabling operation</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TodayCallCount</span></b><span style='font-size:11.0pt'>: call attempts from 00:00</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>ThisMonthCallCount</span></b><span style='font-size:11.0pt'>: call attempts from the first day of the current month</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AllCallCount</span></b><span style='font-size:11.0pt'>: all call attempts on the simcard until now</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AllWrongCalls</span></b><span style='font-size:11.0pt'>: all wrong calls on the simcard until now (speech length below the predefined value)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AbsolutePriority</span></b><span style='font-size:11.0pt'>: if you set it higher then on other sims, all calls will be routed here primary</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Priority</span></b><span style='font-size:11.0pt'>: routing priority boost</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>Filtering</span></b><span style='font-size:11.0pt'>: determines how we check the blacklist and the known numbers</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 0-no filter: allow all numbers</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 1-allow blacklist „sure” level: 0,1 and 2 (tb_blacklist)</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 2- allow blacklist „sure” level: 0 and 1</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 3-allow only blacklist „sure” level: 0</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 4-block all blacklist</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 5-allow only known numbers (listed in tb_knowngoodnumbers)</span></p> <p class="MsoNormal" style='margin-top:0in;margin-right:-1.0in;margin-bottom: 0in;margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:11.0pt'> 6- allow only known numbers that are 100% ok (sure is 1 in tb_knowngoodnumbers)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Co_</span></b><span style='font-size:11.0pt'>....: fields used by server for fake call and sms simulations</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>BestDirection</span></b><span style='font-size:11.0pt'>: used for automatic simallocation</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>BestPrice</span></b><span style='font-size:11.0pt'>: used for automatic simallocation</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><b><span style='font-size:11.0pt'>EngineID</span></b><span style='font-size:11.0pt'>: the corresponding engine (tb_engines.id)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Credit automation related fields</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>CheckCredit: credit calculation or request/charge operations needed</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>CrequestEnabled: automatic credit request enabled/disabled (1/0)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastCreditRequestTry: the date-time of the last credit request command issued by the server</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>AllCreditRequestCount: the number of credit requests</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastCreditAnswer: the date-time of the last answer to the credit request command</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>CreditRequestFails: subsequent failed credit request. Check the credit automation logs if this goes above 3</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastCreditRequestFail: : the date-time of the last failed credit request</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>ManualCreditRequestNeed: when set to 1, the server will request the credit from the simcard in 5 minutes</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>ChargeEnabled: automatic recharge is enabled/disabled (1/0)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>MustCharge: when set to 1, the server will charge the simcard in 5 minutes</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastCreditChargeTry: the date-time of the last credit charge command issued by the server</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastChargeCardID: the database identifier of the last charge card used for this simcard</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastChargecardPrice: the value of the last charge card used for this simcard</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>CreditWhenCharged: the credit value after the last recharge operation</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>AllChargeTryCount: number of charge operations until now</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>AllChargePrice: the sum of the total charge card value </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>FailedCharges: subsequent failed charge requests. Check the credit automation logs if this goes above 3</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastChargeSuccess: the date-time of the last successfully completed charge operation</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>LastChargeFail: the date-time of the last failed charge operation</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>CreditDiffErrors: too big difference detected on sim credit reports</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:14.0pt'>SIM Cards</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Same as “GSM Channels”. </span><a href="start.htm#_4.2.2._GSM_Channels"><span style='font-size:11.0pt'>See section 4.2.2</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The first field will show the status of the simcard (Monitor). The most frequently used values are the followings:</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Unknown</span></b><span style='font-size:11.0pt'>: the last list refresh is too old. Status cannot be determined. Click on the reload button to refresh</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Missing</span></b><span style='font-size:11.0pt'>: simid not found. Corrupt entry</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Sim Disabled</span></b><span style='font-size:11.0pt'>: simcard “Enabled” is set to false<br> <b>GW Disabled</b>: gateway “Enabled” field is set to false</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>GW Missing</span></b><span style='font-size:11.0pt'>: last message received from gateway is more than 8 minute old</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM Missing</span></b><span style='font-size:11.0pt'>: last message received from simcard is more than 8 minute old</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>SIM Temp. Disabled</span></b><span style='font-size:11.0pt'>: simcard “Temporary disabled” field is set to true</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>GW Temp. Disabled</span></b><span style='font-size:11.0pt'>: gateway “Temporary disabled” field is set to true</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>No Packet Set</span></b><span style='font-size:11.0pt'>: no packet settings are present for this sim. You always need to set the correct packet settings for all simcards</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Packet Disabled</span></b><span style='font-size:11.0pt'>: simpacket “Enabled” field is set to false</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Closed</span></b><span style='font-size:11.0pt'>: simcard channel status is set to closed. A simchannel can be closed for different reason. Cannot register to gsm network, Sim Change, Just restarted, etc. If this status persist, check the logs for that simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Failovered</span></b><span style='font-size:11.0pt'>: server has detected wrong quality on the simcard. Traffic will be forwarded to other simcards if possible</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>AutoDisabled</span></b><span style='font-size:11.0pt'>: same as “Failovered”</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Cannot Get Credit</span></b><span style='font-size:11.0pt'>: automatic credit request failed. Check the credit automation log for errors</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Wrong Statistics</span></b><span style='font-size:11.0pt'>: wrong statistics for the current day</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Wrong ASR</span></b><span style='font-size:11.0pt'>: wrong ASR detected on the channel. Treshold values can be set up from the MManage -> Menu -> Settings</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Wrong ACD</span></b><span style='font-size:11.0pt'>: too small average speechlenth detected on that simcard</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Expired</span></b><span style='font-size:11.0pt'>: maximum monthly or daily speechlength limit reached (SimPacket option)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Low Credit</span></b><span style='font-size:11.0pt'>: prepaid simcard expired</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Gateway Disc</span></b><span style='font-size:11.0pt'>.: gateway is offline or just restarting.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Not Ready</span></b><span style='font-size:11.0pt'>: simcard is not ready for some reason. Maybe just starting. Checj the logs if this status persist</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Ready</span></b><span style='font-size:11.0pt'>: simcard is ready to accept incoming call</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Dialing</span></b><span style='font-size:11.0pt'>: outgoing call setup in progress</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Ringing</span></b><span style='font-size:11.0pt'>: ringing signal received from gsm network</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Speaking</span></b><span style='font-size:11.0pt'>: gsm engine is ringing or call in progress</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Call ending</span></b><span style='font-size:11.0pt'>: dropping the current call</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>DTMF</span></b><span style='font-size:11.0pt'>: dtmf or credit request/recharge message in progress</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Simulating</span></b><span style='font-size:11.0pt'> incoming/outgoing: calls between simcards generated by the server</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Routing</span></b><span style='font-size:11.0pt'>: the call have been routed from the server, but still not arrived to the gsm gateway. If this persist, check the log for errors. Usually means firewall/NAT problems</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: dialing, ringing and call ending messages may not be shown in the monitor depending from the gsm gateway configuration. </span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If the “sendallstatus” setting is set to false, than instead of “dialing” and “ringing” only the “speaking” message will be shown.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Credits</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For Identification of sms and dtmf messages received from simcards that are useful for credit request and charge</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Type: 0=other, 1=succ charge without credit info,2=credit start/end, 3=failed charge, 4=need charge</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Msgbgn: begins with</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Msgeng: ends with -used if type is 0 (replace) or 2 (end of credit), 4 (new credit. usually 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Priority: check order (longer messages usually first, to not include shorter) –higher values first</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>SIM Distribution</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All simslots are listed here. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Probability values:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> not sure: the simcards was seen more than one month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> probably: the simcards in the last month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> sure: the simcards in the last week </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>SIM Utilization</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>List of simcards in call duration order.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>New Simcard</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can add new simcards by using this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>However, the simcards are usually added automatically. If they are active in the gateway they will register automatically. Usually only the owner and the packet must be set manually.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>New Charge Card</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Add new chargecards with this form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The charge card will be charged only on the simpackets selected (“<i>packets for</i>”) and if the <i>owner</i> will match.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="345" height="424" id="Picture 16" src="MAdminGuide_files/image018.jpg" alt="chargecard"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>SIM-Bank</span></b></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Skip this chapter if you are not using VoIP-GSM gateways.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><strong> </strong></p> <p class="MsoNormal"><strong>Introduction:</strong></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the SIM Bank form you can monitor the sim flying activity.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu servers can automatically switch to the best simcards based on routing settings and traffic estimations.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Simcards can be bound to engines located in remote gateways, wich allows us to simulate real sim movements.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Allocation simcards between gateways is called “sim flying”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><strong>Configuration:</strong></p> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following settings are defined:<br> <br> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Global config:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simcallocival: minutes between sim allocations. If set to 60, than the simallocation will start at “simallocstart” minute in every hour</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflysims: maximum simultaneous flying simcards</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Gateway config:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canalloc: if automatic sim allocation and flying is allowed in the gateway (0=no, 1=only alloc,2 = fly and alloc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>SIM Packet configurations:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canalloc: if automatic sim allocation and flying is allowed with the simcards in the packet (0=no, 1=only alloc,2 = fly and alloc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minflyday: minimum flying minutes/day </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflyday: maximum flying minutes/day (0=disable flying)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minflyweek: minimum flying minutes/week</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflyweek: maximum flying minutes/ week (0=disable flying)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minflymonth: minimum flying minutes/month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflymonth: maximum flying minutes/ month (0=disable flying)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minflyonce: minimum time to fly at once</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflyonce: maximum time to fly at once</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minstayonce: minimum time to stay (not fly) at once</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxstayonce: maximum time to stay (not fly) at once</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minflydeep: minimum gateway count to fly trough at once </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxflydeep: maximum gateway count to fly trough at once</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Simcard fields:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origgatewayid: original gateway for the simcard (gatewayid can be the virtual gateway)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origline: original line for the simcard (line can point to the virtual engine)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origsimpos: original position for the simcard (simpos can be the virtual position)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastpresent: last seen (date-time)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>presenterrors: simcard should be active but it is not active (counter)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastpreserror: last not found time</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyetosim: the current engine must bind to this sim (simid): -2 = err, -1 = not set, other = simid for the engine</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>todayfly: today flying minutes for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>thisweekfly: this week flying minutes for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>thismonthfly: this month flying minutes for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canfly: 10=never (manual), 20=unspecified, 30=no, 40 can accept, 50=can, 60=should, 70=must, 80= always (manual)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>importance: sim importance calculated for the next period</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flytoorder: engine can accept flying simcard (engines with not so important simcards goes first)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Fly Directions:</span></u><span style='font-size:11.0pt'> (tb_flydirections)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>defines the fly routes and the minimum times between two gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simpacket: applied only for this simpacket (if -1 than applies to all simpacket)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fromgw: fly from this gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>togw: can fly to this gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mintime: minimum time in minutes between the two gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><strong>Technical Details:</strong></p> <p class="MsoNormal"><strong> </strong></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>gateway inifile:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[phoneX]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flylastupdate=datetime </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyvalidfor= 60000 //seconds</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=ip/engine/simpos/simid //template</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=local/local/2/999999 //local simpos</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=local/2/2/99999999 //other engine</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=1.1.1.1/2/3/99999999 //other gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=manual //after manual timetable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyto=off //switch off</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>tb_sims</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origgatewayid: original gateway for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origline: original engine for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>origsimpos: original position for the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>presenterrors: simcard activation fail count (increased in every 10 min if sim is not active when should be active)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>preserrreset: presenterrors will be reseted several times to retry the simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flyetosim (e): the engine must be bound to the required simcard ?</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>currflydeep: gateway count from the original gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flystarted: time of flying start</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>staystarted: time of stay start</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>todayfly: elapsed flying minutes today</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>thisweekfly: elapsed flying minutes in the current week</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>thismonthfly: elapsed flying minutes in the current month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449959">4.12.10. GSM Gateways</a></h3> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Deprecated!</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Skip this section if you are not using VoIP-GSM gateways.<br> <br> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All configurations can be done from the MManage Client Utility GUI and the VnetCfg utility.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For better understandings we present the gateway configuration settings here:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Phone Settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[PhoneX]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//serial port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PortNumber=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//control port (not used in 1.6 hardware)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ModemControllPort=X</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if there are no "In" and "Out" device, we use this settings both for in and out</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##AudioDevice="Xaaaaaa"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//from engine</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AudioDeviceIn="1Audio Codec 1000"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//to engine</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>AudioDeviceOut="2Audio Codec 1000"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//simchange settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simchange1= 00:00:00 - 00:00:00 - 01234567890123456789</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if 1 then the conversations (voice) will be saved to files on encrypted, compressed format</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>record=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//init commands only for this engine: atinit1,atinit2 ... atinit19</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##atinit1=XXXX</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##atinit2=XXXX</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##etc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//simcard id's in the slots</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simcard0=01234567890123456789</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simcard1=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simcard2=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simcard3=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Simchange settings explanation:</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>format:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange1= 2004.03.05/13:00:00 - 2004.03.07/13:00:00 - 8936302403070132426 (from date - to date)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange2= 10:20:00 - 10:26:00 - 8936302403070132426 (every day from time to time) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange3= 2/10:20:00 - 7/10:26:00 - 8936302403070132426 (from Tuesday 10:00 to Sunday 10:00) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange4= 6/00:00:00 - 7/24:00:00 - 8936302403070132426 (Saturday and Sunday) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>there is a priority order from top to bottom (simchange1, simchange2, etc.) numbering begins from 1 without holes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: you can set date-hour prioritization</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: 24:60 is a wrong time (minutes ends with 59)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: on day and exact date settings the roundrobin trick is not working</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>special characters are: - , / . :</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Gateway Basic Settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//the name of the gateway. uppercase with "GW" suffix. must be descriptive</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alias=NEWGW</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//hardware version: 10,16,18 or 19</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>hwversion=18</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//mode of operation. virtual available from hw 1.9</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>virtualmode=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//server ip address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>serverip=1.2.3.4</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//number of hardware audio buffers (the jitter base is soundbuffcount*10)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sndbuffnum=8</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//min jittertime in milisec (the minimum of the dynamic maximum jitter time. must be larger than soundbuffcount*5) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minjitter=130</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//maximum jittertime in milisec (the maximum of the dynamic maximum jitter time. must be larger than maxjitter. if equal, then static jitter will be applied) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxjitter=350</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//0=off,1=dynamic,2=fixed,3=dynamic+off</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>silencedetection=3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//codecs to use: onlyg723, onlyg729, onlyg72X, onlyg711</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onlyg72x=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//useserver if false, then don't connect to the simserver. will save cdr records to file. may be limited due to licensing options</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>useserver=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//load configuration from the server (at startup, at regular intervals and when specified)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>loadcfgfromdb=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//gatekkep ip address (leave it empty if you don't want arq registration)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkip=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//gatekeeper H.235 security </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkpassword=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Gateway Advanced Settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//search for gatekeeper</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkdiscover=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//gatekeeper supported prefixes (from 1 to 100)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkprefixes1=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkprefixes2=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>gkprefixesX=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//volume in (sound device recorder from the gsm engine). defaults to 40 in hw. 1.8, 100 in hw 1.6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>volumein=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//volume out (sound device player to the gsm engine) defaults to 75 in hw. 1.8, 100 in hw 1.6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>volumeout=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//gsm engine receive gain. defaults to 0 in hw. 1.8, 64 in hw 1.6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>vgr=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//gsm engine transmit gain. defaults to 0 in hw. 1.8, 64 in hw 1.6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>vgt=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//ethernet interface to use. leave it empty to listen on all</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>netinterface=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//don't touch it usually</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>launchcmd=voipgsmgw</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//install status: 0=idle, 1=wait, 2=normal</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>opmode=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//will be set to false after first init</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>firstinit=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//tracelevel 1-6 't'</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>trace=t</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//record voice</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>record=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//what kind of logs to send to server (1-5)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tracetoserver=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//process priority</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>priority=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//ModemControllPort used only with hw 1.0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>controlportnumber=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if we use prefXXX settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>useseparatesettings=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//signaling endpoint port. Defaults to 20001</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mintcpport=20001</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max h323 signaling endpoint port. Defaults to 29999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxtcpport=29999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//min h323 udp endpoint port. Defaults to 36000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minudpport=36000 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max h323 udp endpoint port. Defaults to 37999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxudpport=63999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//min media port. Defaults to 38000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minrtpport=36000 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max media endpoint port. Defaults to 63999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxrtpport=63999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//call with immediately pick up</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fakecalls=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 1 if you want error report</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>errreport=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//codec frames in one packet: g723frames, g729frames, g72xframes, g72xframes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g72xframes=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g723frames=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g729frames=2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//minimum frame count in 1 packet (apply even if the other end says another settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g72xminframes=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if set to 0, then we send connect when the call arrives</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>waitforring=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//reset the engine/gw if we reach this limit </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxnotconnectedcalls=25</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//reset the engine/gw if we reach this limit </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxwrongcalls=40</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//wrong call criteria</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>wrongcallmaxduration=30</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//call duration limit in sec (defaults to 3 hour -10800 sec)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>callimit=10800</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max time to wait for ring signal from gsm network in msec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxringewait=36000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//ring limit in msec (defaults to 52 sec)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxringtime=52000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>statusintervall=600</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//do Q931 progress indication</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>doprogreessindicator=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//reset the gw if we have fewer lines</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minactivelines=2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//delay of initialization of the lines (msec)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>initdelay=2200</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//delay of registration of the lines (msec)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>destroydelay=100</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max simchange wait in sec (if sim in call, we will wait until disconnect). default is 5 min</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>simchangewait=300 </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max simcard/channel (will auto detect. don't overwrite)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxsimcount=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//additional hang-up on the call end (to increase the real duration)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>delayonhangup=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if we can retry the call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>allowreroute=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//deprecated, as we use only self reroute now</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>onlyselfreroute=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//all calls will be routed on the onlyphone if enabled (no simcard requested from the server). deprecated</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##onlyphone=3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//automatically increased on every gw (re)start</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>restartcounter=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//usually set to 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>enableh245tuneling=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//usually set to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>connectwithmedia=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//usually set to 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faststart=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//used for debug purposes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ringtime=6000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//desktop access</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>desktoppwd=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if set, then will try to autologin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>loginpwd=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if we want to play a background sound</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>backgroundsound=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//4 or 8. no problem if we use 8 on a 4 channel gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>chanellnum=8</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//pincode applied globally to all channels (if not specified in phonex section)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>pincode=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//will set the simcards to don't request for pincode (pincode must be set in gateway or phonex sections)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>autoremovepincode=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//volume in/out (will be overwritten with volumein and volumeout)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>volume=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//auto gain enable/disable </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>doautogain=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//listening tcp port (may be changed on NAT configurations)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>signalport=1721</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//0=no watchdog, 1=yes, 2=unknown</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paralellwatchdog=2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 1 if you want to remap usb audio lines</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mustremapaudio=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 1 if you want to reread all simcards</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>readallsims=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 0 if you don't want an usb remap on every pc restart</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canremaponstart=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//if we have usb audio and don’t have other usb device then allow to remap if needed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canremapusbaudio=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canrenewusbaudio=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 0 if you don’t want panel reset</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canpanelreset=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 0 if you want an usb remap when the service will start</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mustremapaudio=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//disable reading sms messages</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>nosmsread=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//socket read/write timeout and system checks operations modifier. default=4</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>timeoutmultiplier=4</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//backup server address</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>serverip2=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//route incoming calls here (defaults to serverip if not specified)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>outserverip=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//keep connected to the internet (redial, reconnect, repair, enable/disable network interface, restart)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>keepinternet=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//ethernet interface name. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_interfacename=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network connection type (STATICIP/DHCPIP/ISDNIP/ADSLIP,CARDNAME). configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_conntype=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network interface ip address. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_ip=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network netmask. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_netmask=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network default gateway. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_defgw=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network primary dns server. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_dns=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//dialup phone number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_phonenum=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network ppp username. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_username=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//network ppp password. configure from the vnetcfg tool</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>net_pwd=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//maximum speech length allowed in sec. defaults to 10800 (3 hour). set to 0 to disable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxcallduration=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//maximum ringtime allowed in msec. defaults to 52000 (52 sec)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxringtime=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//password on local command line. default is cmdpwd1234</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cmdpwd=cmdpwd1234</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//towarding dtmf from voip to gsm</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwarddtmf=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//what to do with incoming calls (0=drop,1=hold a little then drop,2=auto forward,3=forward to server as forwardnum,4=forward to number requested by dtmf)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>inccalls=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//file to play when requesting number to call on dtmf (when incalls is 4). "please enter phone number to forward call"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>playdtmfreqfile=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//file to play when requesting number to call on dtmf failed (when incalls is 4) "forwarding failed"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>playdtmffail=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//file to play when requesting number to call on dtmf succeed, and forwarding begins (when incalls is 4) "your call has been forwarded. please wait for connect"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>playdtmfforward=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//auto forward number (used if inccalls is 2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>forwardnum=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//used to require the number to forward to (when inccalls is 4)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>promtfile=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//allow towarding dtmf messages to gsm network</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>allowdtmf=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//how we send the ring signal. 0=send immediately and always, 1=send when received from gsm, (on the server you can set a timeout)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>exactring=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//used by the ipconfig tool. don't edit manually</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ethcfg=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//local ip stored here. don't modify</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>localip=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//date-time of the last config download from the server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastinisave=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//date-time of the last config upload to the server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>lastiniupload=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Watchdog settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> [watchdog]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 0 if you don’t want pc restarts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canrestartpc=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 0 if you don’t want service restart (then the watchdog will have no effect)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canrestartservice=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//set to 1 if you want a reset on every night</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canrestartdaily=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//how often can the watchdog restart the service. defaults to 1000*60*25 msec (will change dynamically)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MAXSERVICERESTARTIVAL=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//how often can the watchdog restart the pc. defaults to 1000*60*45 msec (will change dynamically)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MAXPCRESTARTIVAL=</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//max time to wait for watchdog reset. defaults to 1000*60*20 msec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MUSTRECEIVEOKIVAL= </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Other settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//at commands sent only once for all engines</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[atonce]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>#hardware version</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cmd0=AT+WHWV</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>#sw version</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cmd1=AT+WSSW</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//at commands sent for all engine at every init</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[atinit]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##cmd0=XXXX</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##cmd1=XXXX</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>##etc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//prefix depending settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[prefXXX]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>connectwithmedia=0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g723frames=3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>g729frames=6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[ipmux]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ipmuxenabled=0/1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[sounddevices]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>//will be filled when reading all sims, so you can copy device names from here</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Handling incoming calls from GSM network</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Depending on the “incalls” (gateway configuration) settings, incoming calls from gsm network can be handled in several ways.</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>1. When incalls is set to 0</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-all incoming calls to gsm simcards will be dropped immediately</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>2. When incalls is set to 1</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the engine will pickup the call, hold a little (random time, but maximum 1 minute), and than drop. Also used in call simulations.</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>3. When incalls is set to 2</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-call will be forwarded to the number specified by the “forwardnum“ option in the GSM network.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the simcards must support the forwarding options, otherwise this operation will fail</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>4. When incalls is set to 3</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the call will be forwarded to the Mizu server specified by the “outserverip” setting in the gateway configuration.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-on the server, the call will be forwarded to the “gsminccalled” number (SimPlatform configuration). If the “gsminccaller” option is filled with a valid phone number, than the callernumber will change accordingly. Otherwise the caller number will be the original caller. The ip caller address can be changed with the “gsminccallerip” option. (thus you can simulate the routing from a predefined user)</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>5. When incalls is set to 4</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the caller will be asked to enter the target number (handled with dtmf), and the call will be forwarded to that number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the prompt played to ask the target number can be set by the “playdtmfreqfile” setting. This will have to point to a PCM 8000kHz, 8 bit mono wave audio file. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the prompt to be played if the forwarding has failed can be specified by the “playdtmffail” setting. When the forwarding is in progress, the “playdtmfforward” file will be played to the user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the call will arrive to the server with the ‘222’ techprefix, and you can setup a separate routing roule for this tecprefix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>A possibe callflow for calls arrived to a working simcard in” inccals 3” mode:</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>original caller initiate call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call routed by gsm network</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call arrives to our simcard</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> converting from gsm to h323</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call routed to GK </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> on routing: <span style='color:blue'>caller will be converted to “gsminccaller”, called will be converted to “gsminccalled”</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call needs to be forwarded to “sip2h323”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> sip2h323 module doing the protocoll conversion from h323 to sip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call arrives to SIP module</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> routing will decide the proper routing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> client sip endpoint is created and call forwarded to the target gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call will be handled by the called gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> call forwarded to the final user </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>Operator friendly gsm termination</span></b></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Not using industrial engines</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On request, we can deploy our gateways equipped with normal gsm phones instead of industrial gsm engines. Ask the Mizu support for more details</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Virtual Engines</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Each simcards can have it’s own GSM engine (in other gsm gateway the engines are used by more simcards)</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>GSM Cell Lock</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Because Mizu GSM Gateways use only 8 channels, they don’t overuse the gsm network. However, you can setup individual GSM channels to use separate cells</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Virtual Simcards</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With the ease of Mizu simbank, your simcards can be stored in a central location, and used in gsm gateways installed at different locations. </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Delayed network registration</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A delay time can be configured to elapse between succesive engine (re)registrations.</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Intelligent routing</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ballancing the traffic across your simcard based on price and quality</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Handling of incoming calls</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In usual GSM gateways there are no simple mechanisms to handle incoming calls from the gsm network. In a Mizu system all calls can be forwarded to your support team, so each call can be responded accordingly.</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>No GSM network owerload</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu GSM gateways occupy only 8 channels </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Fast detection of dead channels</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Failovering from simcards blocked by the operator or with wrong quality </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Automatic blacklist generation</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Wrong numbers will be detected and blocked on the server (not forwarded to the gsm network)</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Minute limits</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Each simcard can have different daily, monthly and other limits</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Time between subsequent calls</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Calls will not be forwarded to gsm gateway without a delay between (configurable)</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>SIM Bank</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Simcards can be managed on a central location, and they will “fly” between gateways</span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Many other tricks</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ask the Mizu support for more details</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:14.0pt'>How to setup a gateway behind a NAT</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For the basic gateway the followin port forward must be applied on your NAT box:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 1721 (h323 signaling)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 3386 (remote desktop)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -UDP: 44444 (“voice-here”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -at least 16 UDP port for RTP (setup the minrtpport and maxrtpport settings accordingly in the voipgsmgw.ini)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> (RTP media may work without the port forwarding set explicitly. This depends on caller party) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 21 (optional for ftp access)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For advanced gateways and servers the following port ports must be forwarded also:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 1720 (default h323 GK signaling)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -UDP: 5060 (default SIP port)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 9885, 9886, 9889 (gsm server, admin port, log port)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 1433 or 2223 (for SQL server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -TCP: 80 (optional for HTTP)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*you may use other ports than the defaults listed above</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449960"><span style='font-size:12.0pt'>4.12.11. H.323</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The mizu voip server is capable to handle H.323-H.323 routing or transparent sip to H.323or H.323 to sip conversion.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Both Gateway and Gatekeeper (v.1,2,3,4) mode are enabled and protocol variations are handled automatically (RAS, H.245, H.225, media proxy or bypass, Fast Connect/Fast Start, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>H.323 should be used only for gateways. For endusers you should always prefer SIP over H323 because:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -some class 5 features will work only with SIP protocol</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -H323 GK doesn’t support username/password authentication (only ip/port and/or techprefix based)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Files needed</span></b><span style='font-size:11.0pt'> (part of the install package):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk.exe -main h323 gateway and gatekeeper</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>vsip.exe -for SIP to H323 conversion (will not be used for H323 to H323 calls)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>openh323.dll, ptlib.dll, pwlib.dll, libyate.dll -required dll's</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sipcfg directory and sipunits directory -required for sip to h323 converter (vsip.exe)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable h323 the hash323 and can_h323 global config values must be set to true.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable h323-SIP conversion the runsipproxy global config values must be set to true.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Local and LAN IP’s should be also enabled.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>These are can be enabled from the Configuration Wizard.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The atarongk application can be controlled from the console port if you type the “gk” command</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Two important <b>user entry</b> is created automatically during setup used internally for sip to h323 conversion (and inverse):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>"sip2h323caller" traffic sender</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>"sip2h323" sip proxy </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sue that these are present and enabled.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To setup a h323 caller (<b>incoming traffic</b>), there is no special action to do. You just have to add a traffic sender user with the proper authentication.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For <b>outgoing traffic</b> you must use a "H323 GW/GK" user type and then add it to your routing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case of H323 entries, the "<b>callsigaddress</b>" field is used instead of the "port" field. This must be set to 1720 usually (standard H323 signaling port). The media ports are negotiated automatically.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that atarongk and vsip is enabled on the firewall.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Technical background</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>h323 to h323:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call arrive to atarongk </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk will call the routing and will get the destination address</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk forwards the call to the destination</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>h323 to sip conversion:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call arrive to atarongk (h323 protocol)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk will call the routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>call will be forwarded to vsip converter</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>vsip will call the routing again (sip protocol)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>the rest of the call is handled by mizu sipstack</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sip to h323 conversion:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>incoming call arrive to mizu sipstack (sip protocol)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>call will be sent for vsip</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>vsip will send the call to atarongk (h323 protocol)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk will call the routing again </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>atarongk will forward the call to the destination</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Troubleshooting</span></b><span style='font-size:11.0pt'>:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>replace the atarongk file with the _dbg version </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>change the "sipcommand" global config option to "vsip -vvvvvvvv -l siplog.dat"</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>change the "gkcommand" global config option to "atarongk -ttttt -o gklog.txt"</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set loglevel to 5</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>check the callsigaddress field for h323 gateways (usually 1720)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>start the service</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>make sure that atarongk and vsip processes are running</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>make a test call and check the logs</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>9.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>for h323 test calls you can use the openphone.exe or the ohphone.exe (example: ohphone -n -p 192.168.1.7 -ttttt 2222)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449961"><span style='font-size:12.0pt'>4.12.12. Encryption and tunneling</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'><br> The mizu voip service and client application has built in tunneling and encryption features.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For a detailed presentation please visit this link: </span><a href="https://www.mizu-voip.com/Software/VoIPTunnel.aspx"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Software/VoIPTunnel.aspx</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure the most important settings on the “Tunnel” page of the server configuration wizard from MManage Config menu.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The secured communication can used by all softphones provided by mizutech (customized softphones for all platforms with buit-in tunneling and encryption support) or you can use the cross-platform “</span><a href="https://www.mizu-voip.com/Portals/0/Files/MTunnelClient.pdf"><span style='font-size:11.0pt'>mtunnelclient</span></a><span style='font-size:11.0pt'>” application to secure any third-party server/devices/phones.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><strong>Encryption v.2 (new)</strong></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The new version of the tunneling module brings many advantages as described on the website. Highly recommended to upgrade if you are using the old version.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>basic settings:</span></u></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>useencryption: 0=disabled, 1=only when rec encrypted (default), 2=use, 3=always (only 0 and 1 is used for now)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations: forward registrations to upper server and don't handle locally. 0=no,1=only from alternate port, 2=always</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwardauthentifications: will forward invite (regarding routing setup) 0=no (default),1=yes,2=yes with username as callername, 3=yes with phonenumber as callername, 4=yes with username as authname too, 5=yes with phonenumber as authname too, 6=replace authorization with username but leave the A number intact, 7=replace authorization with sipphonenumber</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>other related: replacecalleronforward, forwardauthentificationsfromtr, forwardauthentificationsfromend, replacecalleriponforward, normalizedef,</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autocreatereguser: 0=no,1=when fwd authenticated ok register, 2=always (when we receive the register)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>userautoaddwithowner: wether server should auto create resellers. -1=auto,0=no (standalone. no resellers needed), 1=yes (less secure), 2=must (must means that the calls will be rejected if parent not already exists or no fix match for brandname)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>allowupperserverselection: 0=no,1=yes (def), 2=yes only if found as sipserver allow client softphone to specify upper server. default is true. for standalone sofswitch with prebuilt softphone should be 0. otherwise can be 1 or 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations_domain=fix registrar sip domain</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations_ip=fix registrar ip or FQDNS</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations_port=fix registrar port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>other settings:</span></u></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxlinefornewunknownparents: def max line for auto created resellers (default is 5). useful to auto create trial access together if userautoaddwithowner is set to 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>maxlinefornewunknownusers: max line for new unknown users. (default values is 3)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>alternatelocalportencrypt: 0=default,1=never,2=auto,3=always,4=reject if not encrypted (To encrypt all communication on the alternatelocalport. If set to 3, then will not accept clear test VoIP)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>usequickencryption: setting for v1. false for strong but slower encryption mode , true for weak and quick encryption mode. default is true.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>alloweuserusercalls = 1: 0=no (don't check if local target),1=yes (default),2=disable (dropp) call to endusers route calls directly between endusers or all calls have to go trough upperserver. default is 1.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>encryptedpeerlist: list of IP to always encrypt (optional)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>noencryptedpeerlist: list of IP to never encrypt (optional)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>noencryptedpeerlist2: list of IP to never encrypt on socket send level (optional)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tb_users.encrypt: 0=default 1=newer 2=dynamic no (decide automatically) 3=dynamic 4=dynamic yes 5=always (to always initiate encrypted sessions) 6=force always</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tb_users.candisablesim: will auto store the encryption method. 0=not known, 1-20 old encryption, 21=new encryption, 22=new fast encryption (for iOS)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><strong>Encryption v.1 (old)</strong></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Optionally a separate udp port can be set on the server to handle encrypted sessions (alternatelocalport)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Encrypted sessions are always answered encrypted by the server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the tb_users.encrypt field to control encryption on user level:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 0=default</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 1=newer</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 2=dynamic no</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 3=dynamic</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 4=dynamic yes</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 5=always</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> 6=force always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To initiate encrypted sessions, set the “encrypt” field for the user to 5.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To decide automatically, then set to 2.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To encrypt all communication on the alternatelocalport, set “alternatelocalportencrypt” global config to 2.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are two types of built-in encryption:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-weak and quick encryption mode (when usequickencryption is true -default)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-strong but slower encryption mode (when usequickencryption is false)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Encryption can be enabled/disabled with the “useencryption” global configuration value:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> 0=disabled,</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>1=only when rec encrypted (default)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>2=use</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>3=always </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The encryption method is stored in the “candisablesim” field in tb_users (refreshed automatically by the server on client connect)</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Also, there is a possibility to define a list of ip addresses with the “encryptedpeerlist”. All communications with these peers will be done encrypted.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the mvoiptunnel client service is used with some always running device, then you should set a fix “encryptionkey”, otherwise it is changed every night which might cause communication issues for long running clients.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Standard SSL/TLS signaling encryptions are negotiated runtime as well as SRTP media encryption.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The recommended encryption type between mizu devices is the embedded fast or bowlish+compression. These types of encryption require much less CPU power and are done with no additional network overhead.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><strong>Running Mizu Server in proxy mode</strong></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(the server doesn’t handle registration and authentication, just forward it)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Fwdregistrations=2 // //0=no,1=only from alternate port, 2=always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fwdregistrations_domain=registrar sip domain</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fwdregistrations_ip=registrar ip or FQDNS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>fwdregistrations_port=registrar port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>autocreatereguser=1 //0=no,1=when fwd authenticated ok register, 2=always (when we receive the register)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Forwardauthentifications=1 //will forward invite (regarding routing setup)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Sendrandompackets=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>udptunnelsamesock=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Ftpname=-</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Allowdiscmessage=false</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Maxreroute=1 //only if 1 upper server is used</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Sslogport=0</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup routing to point to the upper server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Optionaly you may increase these tresholds:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Maxmsgcountlimitmultiplier=2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Maxnocdrmin=3000</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Maxroutereqpermin=5000</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Checkmaxlines = 0 ?</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Checkmaxlinetb=0 ?</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Maxsessionspeechlen= 1000UL * 60UL * 60UL * 6UL</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>Ringtimeout=120</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>MAXEPCOUNTTRESHOLD=30000</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>MAXSUBSMSGCOUNT=99999</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.0pt'>MAXWRONGMSGALLOWED=9999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Running the server as a VPN access point (forced encryption)</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Fwdregistrations=1 //only from encrypted clients (bug: set to 2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Alternatelocalport=5088 //or any other port; same like the port that was set in the softphone and webphone</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Alternatelocalportencrypt=3 //0=default,1=never,2=auto,3=always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>normalize_clean=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>normalizenumbers=0</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>alloweuserusercalls=false //set to disable user to user calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the “encrypt” field for the users to 5 (update tb_users set encrypt = 5 where type = 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When all the new automatically created users are allowed to use only encrypted comunication, set the autonewusersencrypt to 5.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Stop and disable the MizuWebService</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>TCP and HTTP tunneling port settings</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-on the server, set the usehttp and usetcptunnel settings to true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the default port for simple TCP signaling is the same as the main udp port (5060 by default and configurable with the “localtcpport” parameter)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the default port for http tunneling is 80. Set it explicitely if needed with the localhttpport parameter. In the softphone it is controlled by the remotehttpport parameter</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the default port for tcp tunneling is 443. Set it explicitely if needed with the localtcptunnelport parameter. In the softphone it is controlled by the remotetcptunnelingport parameter</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the default port for TLS signaling is the same as the main udp port + 1 (5061 by default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Client driven upper server</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup the tunneling server as usually (create a “default” registrar and upper server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “allowupperserverselection” to “true”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a sip proxy named “upperserver_template”. (this will be a “default” route and default upper server settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Create one or more server and set the “rdport” field properly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>From the client set the sy.uppersrv properly (must match with a rdport or set to a upper server ip:port)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be done with the upperserver applet parameter or with the UPPERSERVERID define from the softphones.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Tunneling signaling and media in the same udp stream</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the udptunnelsamesock congig option to at least 1. (udptunnelsamesock = 0; //0=no,1=if received so, 2=yes). This will tunnel only encrypted sessions so it is safe to use.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase the “udpbuffsize” configuration option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Tunneling between two servers</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup the sip servers and traffic senders with forced encryption and desired protocol</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the “usehttpclient“ global config option to “true”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set tb_users.protocol to 4 if TCP tunneling is needed and set the port to 443 (default TCP server port)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Tunneling between a servers and mtunnelsrv</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Just set the tunnel client to connect to the server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also adjust the following tcp tunneling related configuration options:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-tcptunnelallowsendtosameip; //0=no,1=without streamid,2=yes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-tcptunnelmultipleep; //when set to true than we are searching for rtp ssrc (more than one ep can send in one tcp stream. for example when we have a mtunnelclientsrv with multiple gateways)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-userptepptrsig; //each tcp rtp packet is marked when this is set to true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449962"><span style='font-size:12.0pt'>4.12.13. SBC</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'><br> The mizu voip service can be used as an SBC, providing:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>transparent user authentication (will forward digest authentications to your PBX or softswitch)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SIP security at the edge of your network</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>WebRTC-SIP gateway functionality</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.323-SIP gateway functionality</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rate limiting</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT traversal support</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>media transcoding</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>call and chat recording </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fast route between local endpoints to free up server resources</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>and other services</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can turn the mizu server to an SBC from the configuration wizard or via the following global config options:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autocreatereguser=1 //0=no,1=when fwd authenticated ok register, 2=always (when we receive the register)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations=2 //0=no,1=only from alternate port, 2=always</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations_address/fwdregistrations_domain/fwdregistrations_ip/fwdregistrations_port</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwardauthentifications=1 //0=no (default),1=yes,2=yes with username as callername, 3=yes with phonenumber as callername, 4=yes with username as authname too, 5=yes with phonenumber as authname too, 6=replace authorization with username but leave the A number intact, 7=replace authorization with sipphonenumber</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwardauthpassword=1 //-1=auto, 0=fwd from ep, 1=means 3 if from webrtc for recent users, 2=answer from local always,3=answer from localalso for register, 4=answer from remapped upperusername/upperpassword</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fwdregistrations_xxx settings: fwdregistrations_domain, fwdregistrations_address, fwdregistrations_ip, fwdregistrations_port, fwdregistrations_protocol, fwdregistrations_proxy_ip, fwdregistrations_proxy_port</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When running as an SBC the registrations and calls will be forwarded to:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>the globally configured upper server (fwdregistrations_xxx)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or after routing rules (Always for the calls. For registrations you need to set the routingforregister setting to 1 for this)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or as suggested by the SIP client UA (if enabled by setting the allowupperserverselection setting to 1)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>A more details SBC guide can be found here: </span></p> <p class="MsoNormal"><a href="https://www.mizu-voip.com/Portals/0/Files/SIP_SBC_Doc.pdf"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Portals/0/Files/SIP_SBC_Doc.pdf</span></a><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449963"><span style='font-size:12.0pt'>4.13. Security and account limiting</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server is secure by default however with also usability in mind. For usual usage you can leave everything with the default settings and you still have a high level protection as the Mizu server has security constrains and built-in automatic attack prevention mechanisms at multiple levels enabled by default. The Mizu VoIP server has very few dependencies of third-party components (including OS services) which also improves security.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Please note that regardless of the server side security, there are still a room for hackers to exploit client endpoints such as stooling SIP username/passwords from softphones/devices. You can't prevent these to happen as it depends on client environments and third party software/hardware however you can still reduce its impact by leveraging strength server side restrictions (max lines, max daily/monthly limits and others).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For extra security, read through this chapter and fine-tune your settings, however please note that most of these settings will have direct effect on usability. (Your service might work incorrectly if security restrictions are too strength. Don’t change setting unnecessarily)</span></p> <h3><a name="_Toc139449964"><span style='font-size:12.0pt'>4.13.1. </span>OS security</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server uses only core windows services (networking, file access and other resources with no security implications) so it is </span><a href="http://www.mizu-voip.com/Support/Blog/tabid/100/EntryID/8/Default.aspx"><span style='font-size:11.0pt'>not vulnerable</span></a><span style='font-size:11.0pt'> for the usual windows related vulnerabilities, because kernel/core ip networking vulnerabilities are very rare and hard to exploit (and windows is no worse in this then other systems such as like linux).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For maximum security just use a clean windows install, with no any unneeded services enabled and see the OS security checklist at the end of this chapter.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure your MizuVoIP server to disable all network services on your firewall (including RDP and SQL access) and enable only the VoIP service and the mztunnel (you can still comfortably manage all services from remote MManage via the mztunnel).</span></p> <h3><a name="_Toc139449965"><span style='font-size:12.0pt'>4.13.2. </span>DB security</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The database contains ALL the data used by the Mizu server including user details and CDR records so a special care has to be taken to protect your database. With a regular SQL install using a strong password you are already secure by default without any special action to be taken.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SQL injection attacks are prevented on multiple layers: all input data are properly filtered and sanitized. SQL parameters are passed by query parameters and not with SQL query string manipulation using stored procedures whenever practicable. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Note: the MManage admin client is treated as a trusted component with few restrictions once the user is logged in.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure to have working backups (incremental/full) to be able to recover your database from a disaster at any time. </span></p> <h3><a name="_Toc139449966"><span style='font-size:12.0pt'>4.13.3. </span>Socket/stream level network protection</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>All streams are rate limited in the server to avoid all DoS or overflow attempts.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To fine-tune, you might change the "<span style='color:#C0504D'>maxnetworkspeed</span>" global config option which is set to 800000 by default (this means 0.8 gbits so it is optimized for a gigabit NIC with some room for IP/TCP/UDP headers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example if your NIC is only 100 mbits, then you might set this to 80000.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will perform early message inspection at network level to efficiently filter out malicious requests. These and other extra protections are also applied for media streams for RTP/RTCP flood protection.</span></p> <h3><a name="_Toc139449967"><span style='font-size:12.0pt'>4.13.4. </span>Address level network attack preventions</a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>DOS attack prevention: when there are too many messages received from an IP address, the address will be blacklisted automatically. Controlled by <span style='color:#C0504D'>MAXSUBSMSGCOUNT</span> (default is 39000) and <span style='color:#C0504D'>MAXSUBSMSGPERIOD</span> (default is 3 minute) global configuration settings.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>when there are too many “wrong” or meaningless messages from an IP, the address will be blacklisted automatically. Is controlled by <span style='color:#C0504D'>MAXWRONGMSGALLOWED</span> (default is 4000) and <span style='color:#C0504D'>MAXWRONGMSGPERIOD</span> (default is 1 hour) global configuration setting.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>when there are too many subsequent auth request from an IP with no positive result, the source address will be blacklisted automatically. Is controlled by <span style='color:#C0504D'>maxsubsipauthrequest</span> global configuration setting (default is -1 which means automatically calculated based on server load)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>when there are too many unauthorized request from an IP, the address will be blacklisted automatically. Is controlled by <span style='color:#C0504D'>MAXWRONGAUTHFROMIP</span> (default is 2500) and <span style='color:#C0504D'>MAXSUBFAILAUTHPERIOD</span> (default is 1 hour) global configuration setting.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>when there are too many unauthorized request from an IP:port, the address will be blacklisted automatically. Is controlled by <span style='color:#C0504D'>MAXFAILEDAUTHENABLEDIPPORT</span> (default is 50)/ <span style='color:#C0504D'>MAXFAILEDAUTHENABLEDIP</span> (default is 800) and <span style='color:#C0504D'>MAXSUBFAILAUTHPERIOD</span> (default is 1 hour) global configuration setting.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>You might set the “<span style='color:#C0504D'>checkrtpaddr</span>” configuration option to 2 to force the server to accept rtp packets only from known media sources. (the default setting is false)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>All counters are reset periodically controlled by the <span style='color:#C0504D'>REENABLEDOSBLOCKED</span> (default is 6 hours) global configuration setting.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>For the new registrar module the “<span style='color:#C0504D'>fastauthsubswrongusermsg</span>” setting will be applied: not authenticated messages from same ip or all messages in 90 sec. (also X*10 for any IP). Default value is 300.</span></p> <h3><a name="_Toc139449968"><span style='font-size:12.0pt'>4.13.5. </span>Session level protection</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Session level limits are enabled for all services provided by the Mizu VoIP server. This includes the core VoIP services (SIP/H323) but also the enduser web portal and the API.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will close the session on the following circumstances:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>absolute timeout, call timeout, media timeout, ring timeout, call init timeout, timeout on session timers (all these are configurable from MManage -> Configurations form)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>too many incoming messages (dynamically based on frequency and number of requests)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>too many authentication failures (dynamically based on frequency and number of requests)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>too quick (abnormal) message receptions (dynamically based on frequency and number of requests)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>subsequent invalid signaling messages (DDOS protection)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>some known scanners are blocked by default. You can add more with the "<b><span style='color:#C0504D'>blockua</span></b>" global config option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Blocked devices and users can be re-enabled by issuing the “delbanned,ip” or “delbanned,all” command on the Console port.</span></p> <h3><a name="_Toc139449969"><span style='font-size:12.0pt'>4.13.6. </span>Web security</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server uses a native embedded engine for web interfaces so it is not vulnerable for the exploits against the common web servers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The web engine implements the best current practices including proper authentication, input filtering, rate limiting and XSS attack prevention with secured default settings.</span></p> <h3><a name="_Toc139449970"><span style='font-size:12.0pt'>4.13.7. </span>API access security</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The API is secured by default and each sensitive API requires proper authentication to be executed. All data received from the network or user input are properly filtered and sanitized.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Optionally you can harden its security by setting up HTTPS access, setting a random httpapikey key, fine-tuning the API access and using the methods described in the API documentation.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the "Security", the "Authentication" and the “Hardened access” sections in the </span><a href="https://www.mizu-voip.com/LinkClick.aspx?fileticket=q8SQ17cbua4%3d&tabid=176&portalid=0&mid=675"><span style='font-size:11.0pt'>VoIP_Server_API</span></a><span style='font-size:11.0pt'> documentation.</span></p> <h3><a name="_Toc139449971"><span style='font-size:12.0pt'>4.13.8. </span>Payment security</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>User payments security are completely offloaded to payment gateways (for example PayPal), which must comply for PCI requirements.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This means that the Mizu Server doesn't process any confidential data such as user or credit card details, just forwards the user to the configured payment processor. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Once the transaction is completed (or failed) the Mizu server will receive a message from the payment processor to handle the result (increase user credit).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Various frauds are not uncommon with online payments which are handled by both the payment processor and the mizu server. Suspicious transaction can be left to be approved manually instead to be accepted automatically.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check your PayPal related settings to enforce proper verifications and limits. (See the PayPal related section in this documentation and search for “<span style='color:#C0504D'>paypal</span>” in the MManage configuration form)</span></p> <h3><a name="_Toc139449972"><span style='font-size:12.0pt'>4.13.9. </span>Encrypted VoIP</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server provides a </span><a href="https://www.mizu-voip.com/Software/VoIPTunnel.aspx"><span style='font-size:11.0pt'>complete solution for secured communication</span></a><span style='font-size:11.0pt'>. See the "Encryption and tunneling" section and the </span><a href="https://www.mizu-voip.com/Portals/0/Files/MizuTunnelingGuide.pdf"><span style='font-size:11.0pt'>VoIP tunnel documentation</span></a><span style='font-size:11.0pt'> for the details.</span></p> <h3><a name="_Toc139449973"><span style='font-size:12.0pt'>4.13.10. </span>SSL/TLS/WSS/HTTPS setup</a></h3> <p class="MsoNormal">You can use the TLS proxy module to add secured transport for most protocols in the mizu server. This module can be used to encrypt all services offered by the mizu voip server, automatically handling each built-in protocols separately regarding to its requirements, including:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>SIPS (secure SIP protocol. Default port is 5061. Unencrypted port: 5060)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>VoIP tunneling (tunneling over <a href="https://en.wikipedia.org/wiki/Transport_Layer_Security">TLS</a>. Default port is random)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>WebRTC (secure websocket / wss)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>HTTPS (Secure HTTP protocol. Default port is 443. Unencrypted port: 80). This is used for the following services:</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>enduser web portal (default internal unencrypted port is 8080)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>API (default internal unencrypted port is 80)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>mmq service (default internal unencrypted port is 80)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>websocket (for API, WebRTC and mmq)</p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>the universal port 80 (unified maina port)</p> <p class="MsoNormal">The VoIP server is capable to maintain a Let’s Encrypt TLS certificate automatically which can be selected from the configuration wizard. </p> <p class="MsoNormal">You will need to assign a domain name to your server to be able to get a TLS certificate. Create a (sub)domain at your domain service provide (for example sip.yourcompany.com) and set its DNS A and/or SRV record to point to your server IP address. </p> <p class="MsoNormal">For other related settings, search for “tls” and “ssl” in the global config (Configuration form).</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:10.0pt;color:red'>Note: From v.7.5.2 the mizu server is capable to automatically acquire SSL certificate from Let’s Encrypt and it has built-in TLS module (no need for the TLS Proxy anymore), so there is no need for be below described steps anymore. <br> </span><span style='font-size:9.0pt'>By default the server is shipped with a self-signed certificate. This can be used for VoIP tunnel encryption, but not for authentication/identity. Will not work for wss and if used for the webportal, the browsers will present a warning.</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Follow these steps to manually setup and enable TLS on your server with a valid certificate (less likely required for new versions):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:10.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>You need a (sub)domain name assigned to your server IP (you should also set it in “LocalDomain” global config). </span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:8.0pt'>If you already have a domain name (such as company.com/www.company.com) then with most of the DNS providers you can create sub-domains for free from their control panel. Create a subdomain like sip.company.com for your VoIP server IP. If you don’t have a domain name yet, then you can purchase for any DNS providers at around $10/year. For example at </span><a href="https://godaddy.com/"><span style='font-size:8.0pt'>GoDaddy</span></a><span style='font-size:8.0pt'>.</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:8.0pt'>You can use the same subdomain for both your web and voip server is you wish.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Get a valid certificate for your domain from a reputable CA</span></p> <p class="MsoListParagraphCxSpMiddle"><a href="https://www.startssl.com/"><span style='font-size:10.0pt'>StartSSL</span></a><span style='font-size:10.0pt'>: free, but you can’t use it to host the webhone.jar (Not recognized by Oracle, however good for WebRTC or any other purposes)</span></p> <p class="MsoListParagraphCxSpMiddle"><a href="https://www.namecheap.com/"><span style='font-size:10.0pt'>Comodo</span></a><span style='font-size:10.0pt'>: $10 per year. Works everywhere</span></p> <p class="MsoListParagraphCxSpMiddle"><a href="https://letsencrypt.org/"><span style='font-size:10.0pt'>Let’s Encrypt</span></a><span style='font-size:10.0pt'>: free (recommended for sysadmins and developers). </span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:8.0pt'>For example you can get free certificate from StartSSL by following </span><a href="https://github.com/ioerror/duraconf/blob/master/startssl/README.markdown"><span style='font-size:8.0pt'>these steps</span></a><span style='font-size:8.0pt'> or for let’s encrypt </span><a href="https://blog.sverrirs.com/2016/03/windows-app-to-automate-ssl-cert.html"><span style='font-size:8.0pt'>here is an easy app</span></a><span style='font-size: 8.0pt'>.</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:8.0pt'>You can use the same certificate for both your webserver and VoIP server if they are on the same IP with the same (sub)domain.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Make sure the tlsproxy.exe, tlsproxy_mserver.exe or tlsproxy_servicename.exe exists in your app directory (contact us if you can’t find this app in your server directory)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Add your SSL certificate. For this you just have to copy the following files in the server directory:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>key.pem: the key file (your private key which you have got when generated the CSR - keyfile.key)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>cert.pem: the certificate file (your certificate as received from the CA -yourdomaincertificate)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>root.pem (the chain: CA intermediary + root certificate. intermediate.crt + root.crt) </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>dh.pem and/or dh2.pem: these are optional used for DH key exchange and it can be generated with the following commands:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt'>-fast: openssl dhparam -dsaparam -out dh.pem 1048</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt'>-slower/better: openssl dhparam -out dh2.pem 2048</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:10.0pt'>All these are clear text files. If you haven’t received your certificate in similar format from your CA, then </span><a href="https://www.sslshopper.com/ssl-converter.html"><span style='font-size: 10.0pt'>convert</span></a><span style='font-size:10.0pt'> them and create these files (copy content using notepad). If these files are not set, then the server will use the default built-in self-signed certificate (which will result in browser warnings).</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Set server settings (search for “tls” in the global configuration)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>usetls</span><span style='font-size:10.0pt'>: set to true for SIPS (SIP signaling encryption)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>encv2</span><span style='font-size:10.0pt'>_usetls: set to true if you wish to use TLS for VoIP tunneling (if you are using the VoIP tunneling module)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>usetlsforweb</span><span style='font-size:10.0pt'>: for internal webportal</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><a name="OLE_LINK3"></a><a name="OLE_LINK2"></a><a name="OLE_LINK1"><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>usetlsforall</span></a><span style='font-size:10.0pt'>: will auto set TLS for mainaport, web, voip tunnel, sips (recommended)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>forcetls</span><span style='font-size:10.0pt'>: runtime http -> https rewrite: 0=force no, 1=def, 2=force tls,3=extra</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>localtlsport</span><span style='font-size:10.0pt'>: SIPS TLS port (default is 5061)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt;color:#C0504D'>sslcertpwd</span><span style='font-size:10.0pt'>: if your certificate is password encypted, set the password here</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>set the domain name assigned to your VoIP server to the “<span style='color:#C0504D'>localdomain</span>” global config</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>you might also need set the <span style='color:#C0504D'>cfg_baseurl</span> webportal setting to https:\\yourdomain</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>if you need to use an other port then the standard 443, then set it in the <span style='color:#C0504D'>sslportweb</span> config (also it can be set in the tlsproxy.ini)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Configure tlsproxy.ini if you need the certificate for WebRTC/websocket. Example:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>[settings]</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>security=1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>insertheader=1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>forwardtoothers=1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>localdomain=sub.domain.com</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>externalip=11.22.33.44</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>listenip=192.168.1.8</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in'><span style='font-size:9.0pt;color:#C0504D'>listenport=2443</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Reload or restart the service (restart recommended)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Test:</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:10.0pt'> </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span class="MsoHyperlink"><span style='font-size:10.0pt;font-family:Symbol;color:windowtext; text-decoration:none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><span style='font-size:10.0pt'>Direct response from the proxy: https://yoursipdomain.com/ tlsproxytestxxxxxxx (only for gateways if forwardtoothers is set)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span class="MsoHyperlink"><span style='font-size:10.0pt;font-family:Symbol;color:windowtext; text-decoration:none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><span style='font-size:10.0pt'>Example request for enduser webportal over the unified port: </span><a href="https://yoursipdomain.com/webvoip"><span style='font-size:10.0pt'>https://yoursipdomain.com/webvoip</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:10.0pt'>Or via a request to built-in webportal: </span><a href="https://yoursipdomain.com/mvweb/anyexistingfile.html"><span style='font-size:10.0pt'>https://yoursipdomain.com/mvweb/anyexistingfile.html</span></a></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.25in;text-indent:-.25in'><span class="MsoHyperlink"><span style='font-size:10.0pt;font-family:Symbol;color:windowtext; text-decoration:none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><span style='font-size:10.0pt'>For api: </span><a href="https://yoursipdomain.com/mvapireq/?apientry=apitest1"><span style='font-size:10.0pt'>https://yoursipdomain.com/mvapireq/?apientry=apitest1</span></a></p> <p class="MsoNormal" style='margin-left:1.0in'><span style='font-size:9.0pt'>(Note: make sure to add the :port after the domain if your tls is not on the standard 443 port)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Other tools:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="http://sslbuddy.software.informer.com/download/"><span style='font-size:10.0pt'>SSLBuddy</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.openssl.org/"><span style='font-size:10.0pt'>OpenSSL</span></a><span style='font-size:10.0pt'> (win binaries)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><a href="https://www.ssllabs.com/ssltest/"><span style='font-size:10.0pt'>Test</span></a></p> <h3><a name="_Toc139449974"><span style='font-size:12.0pt'>4.13.11. </span>User authentication</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The mizu server provides flexible user authentication services which can be set per user by the "<span style='color:#C0504D'>AuthType</span>" config option from MManage. See the "Users" and the "User authorization" section for more details. On the IVR the users can be authenticated also by PIN code or A number authentication. See the “IVR” section or the </span><a href="https://www.mizu-voip.com/Portals/0/Files/IVR.pdf"><span style='font-size:11.0pt'>IVR documentation</span></a><span style='font-size: 11.0pt'> for the details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For speed considerations, the mizu server can cache device login information for a time so it will not ask again for authorization for every REGISTER or INVITE request. This means that it can happen that you change the user credentials and the user is still able to login with its old username/password or inverse: the user enters the correct credential but will be still blocked for a time. This can be controlled by the “cacheregistrations” global config variable.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will periodically recheck the password for all accounts and will change to a random strong password when weak password is found (<span style='color:#C0504D'>enforcestrongauth</span> global config option). Password storage can be encrypted/hashed as set by the <span style='color:#C0504D'>securepasswords</span> global config option.</span></p> <h3><a name="_Toc139449975"><span style='font-size:12.0pt'>4.13.12. </span>Per IP call limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can restrict the maximum number of calls or call duration from a source address by the following global settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxcallperip</span><span style='font-size:11.0pt'>: max number of calls from the same IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdurationperip</span><span style='font-size:11.0pt'>: max call duration from the same IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxcostperip</span><span style='font-size:11.0pt'>: max call cost per IP</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxcallperperiod</span><span style='font-size:11.0pt'>: the period for the above (1.0 means one day)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxcallperuserid</span><span style='font-size:11.0pt'>: the above will be set to this user only (set to -1 for all users)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Additionally to IP restriction you should set as much other restrictions as possible to restrict your server attack surface, such restricting the usage to one user (maxcallperuserid), set user as prepaid, set max lines and daily/monthly limits on the account as other best practices discussed in this documentation.</span></p> <h3><a name="_Toc139449976"><span style='font-size:12.0pt'>4.13.13. </span>IP Spoofing</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>IP Spoofing means incoming TCP or UDP packets with false source IP which might be used by attackers to impersonalization. You can avoid this with the following measurements:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If you are vulnerable to IP spoofing, make sure to not use IP based authentication.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Consider using a techprefix also of IP authentication is required for call (NeedAuth user field set to 3 which means IP auth + tech prefix)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Make sure that your router or gateway performs proper ingress filtering (blocking of packets from outside the network with a source address inside the network).</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Adjust the allowtrustedip global config option after your needs: 0=no,1=my ip only,2=private ip's only,3=yes(def),4=everywhere(including admin console)</span></p> <h3><a name="_Toc139449977"><span style='font-size:12.0pt'>4.13.14. </span>Firewall</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The server has a built-in static and dynamic firewall to block unwanted sources. See the “Firewall” section in this documentation for more details.</span></p> <h3><a name="_Toc139449978"><span style='font-size:12.0pt'>4.13.15. </span>Maximum simultaneous call limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>To avoid overflow with calls you should set the <span style='color:#C0504D'>MaxLines</span>/<span style='color:#C0504D'>MaxLinesOffpeak</span> settings for each enduser and traffic sender properly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(For enduser the default Max Line is 5. We don't recommend to be set to 1, since this might disallow services such as call transfer and conference)</span></p> <h3><a name="_Toc139449979"><span style='font-size:12.0pt'>4.13.16. </span>Prepaid account credit limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Prepaid accounts have a hard limit by their <span style='color:#C0504D'>credit</span> value.</span></p> <h3><a name="_Toc139449980"><span style='font-size:12.0pt'>4.13.17. </span>Postpaid account monthly spend limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also limit postpaid account to prevent unexpected bills. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the “<span style='color:#C0504D'>creditcheckforpostp</span>” global config to true.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set a meaningful default and actual value for each user for the followings: maxmonthlycredit, maxmonthlycreditinc, maxmonthlycreditend.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxmonthlycredit</span><span style='font-size:11.0pt'>: max allowed credit/month even if the user is postpaid</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxmonthlycreditend</span><span style='font-size:11.0pt'>: max Maxmonthlycredit (because we increase Maxmonthlycredit by maxmonthlycreditinc every month if the user was active)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>onlylocalaccess</span><span style='font-size:11.0pt'>: traffic sender traffic will not be forwarded (can call only local users from tb_users and tb_numbers)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxmonthlycreditinc</span><span style='font-size:11.0pt'>: determines how much money we add to Maxmonthlycredit every month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To set the default value, you should edit the database default values and then run a query like this:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_users set maxmonthlycredit = X, maxmonthlycreditinc=X, maxmonthlycreditend=X where type = 0 and postpaid > 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To make it default for new users:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users drop constraint DF_tb_users_maxmonthlycredit</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users drop constraint DF_tb_users_maxmonthlycreditend</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users drop constraint DF_tb_users_maxmonthlycreditinc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users add constraint DF_tb_users_maxmonthlycredit default X for maxmonthlycredit</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users add constraint DF_tb_users_maxmonthlycreditend default X for maxmonthlycreditend </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>alter table tb_users add constraint DF_tb_users_maxmonthlycreditinc default X for maxmonthlycreditinc</span></p> <h3><a name="_Toc139449981"><span style='font-size:12.0pt'>4.13.18. </span>Fix daily credit limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can apply a maximum daily limit for all (both prepaid and postpaid) accounts with the following global configurations settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdailycreditforenduser</span><span style='font-size:11.0pt'> (max daily spend for endusers)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdailycreditforts</span><span style='font-size:11.0pt'> (max daily spend for traffic senders)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>You can also set the limit on user level by setting the "<span style='color:#C0504D'>maxdailycredit</span>" field for the respective users. (For this to work you should also set the "<span style='color:#C0504D'>maxdailycreditperuser</span>" global config option to 1, but that is auto set at first config reload if at least one user has "maxdailycredit" set)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449982"><span style='font-size:12.0pt'>4.13.19. </span>Dynamic credit/spent limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the "<span style='color:#C0504D'>checkmaxdyndailycredit</span>" global configuration option to enable dynamic credit/spent monitoring and call block on threshold.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Once this is turned on, the server will not allow the usage (spending) to grow more than a specified level (maxdyndailycredit_multiplier) within a single day. (The server will always remember the maximum value spend by a single user in a single day. Then it will block the calls if this value is exceed by the specified multiplier)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Configuration:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol;color:#C0504D'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>checkmaxdyndailycredit</span><span style='font-size:11.0pt'>: 0=disabled,1=enabled for enduser,2=enabled for endusers and traffic senders</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdyndailycreditforenduser_min</span><span style='font-size:11.0pt'>: will not block endusers if spend below this value (default is 10)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdynmaxdailycreditforts_min</span><span style='font-size:11.0pt'>: will not block traffic senders if spend below this value (default is 100)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxdyndailycredit_multiplier</span><span style='font-size:11.0pt'>: max grow allowed within a single day. Default is 7 (you might lower it for better protection, however values below 4 is not recommended because that can be considered as normal calling pattern)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The disconnect reason for such calls can be configured by the “<span style='color:#C0504D'>quotadiscreason</span>” global config option. Default is 403.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Admins can receive emails about user blocks if the <span style='color:#C0504D'>sendadminemailnotifications</span> global config option is set to 2.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example if user A normally spend 10 usd maximum per day, and if one day it suddenly reach over 70 usd then calls are blocked. Please note that smooth increase if traffic is still fine (the max allowed grows automatically if the user is below the max grow limit).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Another example:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Monday (firs day) the user spend 10 usd. Fine, the maxdyndailycredit is set to 10.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Tuesday the user doesn't make any call. No changes.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Wednesday the user spends 5 USD. No changes since 5 is lower than the previous max which was set to 10 on Monday.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Thursday the user spend 30 USD. Fine since 30 is lower the maxdyndailycredit * maxdyndailycredit_multiplier (which is 70). The maxdyndailycredit is set to 30.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Friday the user (or a hacker which have stolen the user credentials) start to make mass calls or calls to expensive direction. Once his spending reaches 210, the account is blocked (210 = the previous maxdyndailycredit which is 30 multiplied with the maxdyndailycredit_multiplier which is set to 7)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>Follow these steps to enable this for old database versions:</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> </span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>change tb_users.todaycredit data type from int to decimal(18, 5)</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>exec sql: ALTER TABLE tb_users ADD [maxdailycredit] [int] NULL</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>exec sql: ALTER TABLE tb_users ADD [maxdyndailycredit] [int] NULL</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>add a.todaycredit,a.maxdailycredit,a.maxdyndailycredit to [v_checkuser] select list</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>set globan config:</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> maxdailycreditforenduser=1</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> maxdailycreditforts=1</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> maxdailycreditperuser=1</span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> </span></i></p> <h3><a name="_Toc139449983"><span style='font-size:12.0pt'>4.13.20. </span>Daily/monthly call duration limits</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can apply a maximum daily and/or monthly limit for call duration per user with the following settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxslperday </span><span style='font-size:11.0pt'>(max allowed speech length per day in seconds)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>maxslpermonth </span><span style='font-size:11.0pt'>(max allowed speech length per month in seconds)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When these fiels are set for a enduser or traffic sender then the initiated call durations are counted (preventing the caller to make more calls then these limits).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When these fiels are set for a SIP server then the terminated call durations are counted (no more calls will be routed to the SIP server above these limits).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Calls that was already started will not be interrupted when the limit is reached (the next call will be blocked).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might set the <span style='color:#C0504D'>calcmaxsl</span> global config option to 1 to enable this feature (-1: means auto detect, 0: means disabled, 1: means enabled).</span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'> </span></i></p> <h3><a name="_Toc139449984"><span style='font-size:12.0pt'>4.13.21. </span>Fraud calls</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>By default the mizu server blocks most of the well-known satellite and premium numbers (<span style='color:#C0504D'>blocksatellitecalls</span> and <span style='color:#C0504D'>blockpremiumnumbers</span>).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also block other unwanted destinations from routing or billing</span></p> <h3><a name="_Toc139449985"><span style='font-size:12.0pt'>4.13.22. </span>Blacklists</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With the fix/dynamic and smart blacklist modules you can efficiently block unwanted numbers. See the Blacklisting/Access Lists chapters in this documentation and/or search for “black” in the Configurations form from MManage for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449986"><span style='font-size:12.0pt'>4.13.23. </span>Auto ban</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Auto ban can be used to block unsolicited or telemarketing calls by rejecting the caller when bad statistics are detected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the </span><a href="start.htm#_5.175._Caller_banning"><span style='font-size:11.0pt'>Caller banning</span></a><span style='font-size:11.0pt'> FAQ point for the details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449987"><span style='font-size:12.0pt'>4.13.24. </span>Billing and profitability</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>To make the billing strict (proof protect), you might also set the following global parameters:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>blocknotbilledcalls</span><span style='font-size:11.0pt'>: 0=no (default),1=if best match packet is not found,2=if no exact packet match with prefix,3=block if not assigned directly for the user,4=check also tariff list prefix,5=check also parent tariff list</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>blocknotprofitablecalls</span><span style='font-size:11.0pt'> 0=no (default),1=yes,2=yes also if equal,3=block also when it is not set</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>vgetpriceexactmatch</span><span style='font-size:11.0pt'>: 0=no (default), 1=yes for resellers, 2= yes for all</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>notbilledcallerr</span><span style='font-size:11.0pt'>=0 0=default (error with 2 priority),1=error,2=critical</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#C0504D'>blockhighcostcalls</span><span style='font-size:11.0pt'>: don't route the call if the cost per minutes is higher than this value (default is 0 which means no limit)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Note: In the price lists you can set the * prefix with a very high cost (to be blocked by the above settings) or don't set at all to avoid wildcard matching.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(* prefix means any other prefixes which you haven't explicitly set)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can implement call blocking to certain destinations by using "null routes".</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Just create new routing patterns ("Routing" form) and don't set any destination for them (empty right side list). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This way the calls that matches your definitions will be blocked.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="node0" id="node0"></a><span style='font-size:12.0pt'>4.13.25. </span>Alerting</h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Admins and support users can receive email, sms and/or push notification alerts about important events as described </span><a href="start.htm#_4.3.16._Alerting"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449988"><span style='font-size:12.0pt'>4.13.26. </span>Security checklist</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu softswitch comes with default secure configuration, but extreme secure settings might prevent comfortable usage and we had to think about a good balance of security and usability. You might go through the below points to further secure your VoIP environment. Do not attempt to change all these settings, only those which are relevant for you.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Network security:</span></u></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>make sure that your router or gateway performs proper ingress filtering (blocking of packets from outside the network with a source address inside the network).</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set proper firewall rules to protect your services (not important for the VoIP service itself, but you might host other services within your network which might require firewall protection)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set proper packet flood filtering rules</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>be aware of DDoS attacks and its mitigation especially if you are a big organization or VoIP is vital for you (while the VoIP service is capable to mitigate DDoS attack by itself, this will not help if your ethernet ports are fully flooded). Use a network provider capable to mitigate DDoS attacks.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable all unneeded network services such as NetBIOS and related services</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>use secure access (HTTPS for websocket, TLS for SIP signaling, DTLS/SRTP for media, tunnel for admin access)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>OS security:</span></u></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>do not install any third party software on your VoIP server and don’t use it’s desktop for your daily work</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>run MManage -> Config -> OS -> Secure Windows</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>enable the embedded windows firewall. It’s speed and application level packet filtering is perfect for VoIP. Enable only the needed applications (mserver.exe, mssql.exe, vfpt.exe, tlsproxy.exe, mizuweb.exe)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable all unneeded network services (File and Printer Sharing, IIS, FTP, etc. With a clean windows install this is not necessary since not installed/enabled by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable NetBIOS over TCP/IP and Client for Microsoft Networks on network connections where it is not needed. </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>don’t install any virus scanner (it is meaningless)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>choose a strong password for your OS accounts (especially for the Administrator account and better if you don't create or disable all unneeded OS user accounts)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>rename the Administrator account</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>run the </span><a href="https://www.google.com/search?q=Microsoft+Baseline+Security+Analyzer"><span style='font-size:11.0pt'>Microsoft Baseline Security Analyzer</span></a><span style='font-size:11.0pt'> tool</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>change the RDP port, preferably to 60089 </span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>(registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>use the Tunnel for remote access (built-in encrypted + compressed secure access)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>DB security: </span></u></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>choose a strong long password for your database access (especially for the sa account). </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>change the default MSSQL port from 1433 (this is not a security issue, but when the MS SQL runs on the default ports, you can experience lots of login attempts). </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>restrict the SQL service account (especially if your server is not dedicated to VoIP / you are using the server also for other purposes)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>create users with different roles and set only minimal rights as required (especially if the engine is hosting also other databases)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>VoIP service security:</span></u></b></p> <p class="MsoNormal" style='text-indent:.25in'><i><span style='font-size:11.0pt'>Check these parameters (don’t set them blindly as some of these parameters might turn the server completely unusable for your use-case):<br> <br> </span></i></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>strengthen the above listed configurations (DDoS attack prevention, per IP call limits, max monthly call and credit limits, daily credit limits, max line per user, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>request (and verify) as much data from your subscribers as necessary (country, email address, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>increase <span style='color:#C0504D'>minpwdlength</span> (default value is 4)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>fwdtootherdomains</span> global config option to 0 to disable arbitrary call routing to other domains</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>apiv2key</span> global config option to a random value (a short 5 digit number will fulfill its reason)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>enforcestrongauth</span> global config option to true (true by default since v.5.2 2013)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>strongdigestauth</span> to 1 (you might set it also to 2 but this is too much usually and not compatible with some devices)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>allowcalleridchange</span> global config option to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>useshadigestauh</span> global config to 2 to use SHA-256 instead of MD5 (if clients supports this)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the “<span style='color:#C0504D'>allownoauthfork</span>” global config option to 3 or 4</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the “<span style='color:#C0504D'>stricttransport</span>” global config option to 2 or 3</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>make sure that all users have a strong password (this should be fulfilled automatically if the rest of the settings are set correctly)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>authfastusers</span> to 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>remoteadmin</span> to 0,1,2 or 3</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set max amount, max ports for users</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>maxmonthlycredit</span> per user (as discussed in above sections)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>callingcardauth</span> to a more strict check (for example set to 9 for pin code strict only)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>configure the <span style='color:#C0504D'>maxdyndailycredit</span> global config option and dynamic credit/spend limits as discussed in above sections</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>validateinput</span> global config to 3 or more (0=no,1=basic without sql check,2=basic with sql, 3=normal,4=more,5=extreme)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>validatepassword</span> to 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>autocreatereguserstrict</span> to 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>securepasswords </span>parameter to 1 or more</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol;color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set a random <span style='color:#C0504D'>serverapikey</span><span style='color:black'> (don’t change it if you already have customized softphones)</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>publicservices</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>uauthverifypwd</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>blockotherdomains</span> to 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>fs_restrictsiptolocal</span> to 3</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>blockscanning_treshold</span> to a positive low value such as 10</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>forwardclientaddress</span> to 0 (to prevent forwarding the peer location)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>apisipauth</span> to 1 (to enforce SIP authentication for API access when appropriate)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>allownoauthcalls</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>allowanonymouscaller</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>securemove</span> to 1 or 2 to prevent 301/302 call forward routing to traffic senders</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>reuseep</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>reuseepauth</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>reusedifferentportreg</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>reuseupperregep</span> to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>cacheregistrations</span> to 0 or 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>enablefirewall</span> to 5</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>autoban</span> to 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>earlystart</span> to 0 and/or <span style='color:#C0504D'>blockearlymedia</span> to 1/2/3 and/or <span style='color:#C0504D'>blockearlymedia</span>_in to 1/2 if you wish to block all early media (including inband ringtones)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>leverage TLS security (optional)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>remove the “Lookup A number” option from Traffic senders if it is not a DID provider for users</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable unwanted directions (unwanted countries, etc)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>check your traffic on a daily basis or setup scheduled tasks to check abnormal traffic amounts and notify you by sms or email. Use the Analyze form regularly.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>setup the allowed ip and trusted ip global config option properly by the <span style='color:#C0504D'>apiv2ipauth</span> global config option (applied especially for the http api). Disable <span style='color:#C0504D'>trustlanip</span> from global config if not needed.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>trustsubnet</span>, <span style='color:#C0504D'>trustauthip</span> and <span style='color:#C0504D'>treatusersasknownip</span> to false (these are false by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>allowtrustedip</span> to 1 or 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>simultancallscreditcut</span> to 3</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol;color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the <span style='color:#C0504D'>blocksatellitecalls</span> and <span style='color:#C0504D'>blockpremiumnumbers </span><span style='color:black'>to true</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>check proper dtmf input in your ivr scripts</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>check your global configuration parameters related to IP, port, currency, credit amounts and other restrictions</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>make sure that the A number authentication is set correctly if you are using IVR call forward. disable if not needed (turn off for each traffic sender at the "Functions" tab and/or set the <span style='color:#C0504D'>anumberhandling</span> global config option to 0)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>you should verify first payment manually (don’t accept automatically first PayPal payment from not verified users. see the PayPal settings)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable JSONP to other servers by setting the <span style='color:#C0504D'>enablejsonp</span> global config option to 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>handlerefer</span> to -1 or -2 if you don’t need call transfer</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable conference rooms if not needed (set <span style='color:#C0504D'>enableconferencerooms</span> to 0)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>you might set the <span style='color:#C0504D'>autofinetune</span> to 0 to set consistent service level and disable runtime feature set changes (but this is not optimal for servers with occasional high-load)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>search for billing related configurations: search for “<span style='color:#C0504D'>credit</span>”, “<span style='color:#C0504D'>bill</span>” and “<span style='color:#C0504D'>pric</span>” in the config wizard</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disable http file upload if no file sharing services are used by setting the <span style='color:#C0504D'>allowhttpfileupload</span> global config option to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>apidefneedlogin</span> to 3 for nonce verification on API access</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set <span style='color:#C0504D'>apideftrustadmin</span> to 4 (0: no, 1: admin if trusted ip (def), 2: always ip only, 3: always pwd only, 4: always ip+pwd)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>you can also apply system level limits by the licensecfg global config option (see the “License limitations” FAQ section)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>set the default <span style='color:#C0504D'>credit</span> to 0 by executing the following queries (from the direct query form or from SQL management studio):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> alter table tb_users drop constraint DF_tb_users_Credit</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> alter table tb_users add constraint DF_tb_users_Credit default 0 for Credit</span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>if you have reached here, maybe you are interested also in the performance related settings (see the “Performance optimizations -fine-tune” FAQ)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449989"><span style='font-size:12.0pt'>4.14. High availability</span></a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>With the Mizu VoIP you can implement a highly available VoIP service with automated backups and auto failover on all levels.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Please visit the following documents for the details:</span></p> <h3><a name="_Toc139449990"><span style='font-size:12.0pt'>4.14.1. </span></a><a href="https://www.mizu-voip.com/Solutions/LargescaleVoIP.aspx"><span style='font-size:11.0pt'>Large scale VoIP</span><span style='font-size:11.0pt'> </span></a></h3> <h3><a name="_Toc139449991"><span style='font-size:12.0pt'>4.14.2. </span></a><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_HA_VoIP.pdf"><span style='font-size:11.0pt'>HA VoIP service</span></a></h3> <h3><a name="_Toc139449992"><span style='font-size:12.0pt'>4.14.3. </span></a><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_HA_Database.pdf"><span style='font-size:11.0pt'>HA database</span></a></h3> <h3><a name="_Toc139449993"><span style='font-size:12.0pt'>4.14.4. </span></a><a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_DB_Failover.pdf"><span style='font-size:11.0pt'>Database failover</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h2><a name="_Toc139449994">4.15. Maintenance</a></h2> <p class="MsoNormal"><span style='font-size:11.0pt'>When properly set up, Mizu software doesn’t need too many administration tasks. The routing will adjust automatically to the external conditions. Every software module has auto repair and cleanup features. Backup and scaling is automatically provided for you if you are using the Mizutech SaaS platform (Hosted VoIP solutions).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>However if you have lots of traffic then you may need to watch the system parameters closely, setup proper alerting thresholds and adjust system setting as required.</span></p> <h3><a name="_Toc139449995">4.15.1 Server configuration checklist</a></h3> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Software’s</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Windows 2003/2008/2012/2014/2016/2019/2022/2025 server, MSSQL (Standard or Express) 2000, 2005, 2008, 2012, 2014, 2016, 2017, 2019, 2022, 2025</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Firewall</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-allow servers, FTP, IIS, MSSQL, SMTP, remote desktop (3386,3389)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-block: all others, file sharing, ms network</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Services and memory</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Auto restart critical services</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more than 3 Gb set boot.ini: /3GB /PAE on 32 bit systems</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Licensing</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup configuration with the proper software(s)</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Config</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup FTP and Voice directory NTFS access</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>MSSQL</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Change port to 2223</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable pipes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check configuration in Management Client</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449996">4.15.2 Gateway quick setup</a></h3> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Skip this chapter if you are not using VoIP-GSM gateways.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In order to get a working system, here is a checklist which may help you:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Connect the gateway(s) and/or the server to the network.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Install the MManage programs in a separate PC used for monitoring your Mizu devices. network (you can find it on the Mizu install CD which is shipped with every product)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Set up the gateway(s) and/or the server network parameters with the VnetCfg utility </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Put your simcards into the gateway (see the image below)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><img border="0" width="749" height="322" src="MAdminGuide_files/image019.jpg" alt="panel"></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Connect to the gateway or server with the MManage (by typing its ip address and username/password in the login form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The default username/password is admin/tpwdadmin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. Set up the basic parameters from the “Configurations” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Be careful.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7. Set up one or more packets for the simcards in the “SIM Packets” </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Be careful with the following settings: <i>prepaid/postpaid</i>, <i>allowedpartners</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8. Set up the simcards. You can add simcards manually, but it’s easier to wait for them to register. Then you only have to modify its packets, owners and the recharging settings (“Simcards” form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 9. Add some traffic sender in the “Users and Devices” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Be careful with the authorization settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10. Set up the routing (“Routing” form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Add at least one routing pattern (name it as you wish) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Add at least one entry to its priority list (your newly created packet or some other direction)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>11. Set up advanced routing –Optional</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Firewall, prefix rules, BRS, etc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>12. Set up the billing module –Optional</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>13. You are ready to accept traffic now.</span></p> <h3><a name="_Toc139449997">4.15.3 Daily Maintenance</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You should check at least the followings every day:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Current Calls –to quickly check if you have the required amount of traffic</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Quality Statistics by traffic senders and terminating gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Run a global system analysis (“Analyze” form)</span></p> <h3><a name="_Toc139449998">4.15.4 Monthly Maintenance</a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>-Check your cash flow (“billing” form) to check if your routing is still profitable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Logs (errors and critical levels)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Analyze your traffic by using the “Statistics” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Remove blacklisted but good numbers (if you are using blacklisting)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139449999">4.15.5 Server backup, recovery and maintenance</a></h3> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal"><b>About</b></p> <p class="MsoNormal">Most of the maintenance tasks are done automatically in background low priority threads and/or scheduled to offpeak times. </p> <p class="MsoNormal">These followings are handled automatically:</p> <p class="MsoNormal">-database tuning</p> <p class="MsoNormal">-user maintenance</p> <p class="MsoNormal">-background statistics</p> <p class="MsoNormal">-table or record level backup to _backup database</p> <p class="MsoNormal">-delete of the old records (for example old log entries)</p> <p class="MsoNormal">-database backup to a predefined directory</p> <p class="MsoNormal">-and many others</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Since all data is stored in the SQL database, you have to protect only your database (the program directory can be recreated anytime by simple file copy or reinstall. Only the database path is stored here in the mizuserver.ini file which need to be reentered correctly after a restore).</p> <p class="MsoNormal">Although there is no special maintenance needs with the mizu server, to have a working backup is a very important task to be set and tested properly. The mizu server will automatically create backups on the same server (without any additional settings), but for a real backup you have to change the backup directory to another physical location.</p> <p class="MsoNormal">For more ratability you should use the MS SQL backup related capabilities instead of using the mizutech built-in backup methods.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>What is a backup?</b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>A backup refers to making copies of data so that these additional copies may be used to restore the original after a data loss event. Backups are useful primarily for two purposes. The first is to restore a state following a disaster (called disaster recovery). The second is to restore small numbers of files or records after they have been accidentally deleted or corrupted. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>There are also many different ways in which the data storage devices can be arranged to provide geographic redundancy, data security, and portability.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Any backup strategy starts with a concept of a data repository. The backup data needs to be stored somehow and probably should be organized to a degree. Different repository models have different advantages. This is closely related to choosing a backup rotation scheme.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt;color:black'>Unstructured</span></b><span style='font-size:11.0pt;color:black'>: An unstructured repository may simply be a stack of floppy disks or CD-R/DVD-R media with minimal information about what was backed up and when. This is the easiest to implement, but probably the least likely to achieve a high level of recoverability.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt;color:black'>Full</span></b><span style='font-size:11.0pt;color:black'> + Incremental: A Full + Incremental repository aims to make storing several copies of the source data more feasible. At first, a full backup (of all files) is taken. After that, any number of incremental backups can be taken. There are many different types of incremental backups, but they all attempt to only backup a small amount of data relative to the full backup. Restoring a whole system to a certain point in time would require locating the full backup taken previous to that time and the incremental backups that cover the period of time between the full backup and the particular point in time to which the system is supposed to be restored. The scope of an incremental backup is typically defined as a range of time relative to other full or incremental backups. Different implementations of backup systems frequently use specialized or conflicting definitions of these terms.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt;color:black'>Differential</span></b><span style='font-size:11.0pt;color:black'>: A differential backup copies files that have been created or changed since the last normal or incremental backup. It does not mark files as having been backed up (in other words, the archive attribute is not cleared). If you are performing a combination of normal and differential backups, restoring files and folders requires that you have the last normal as well as the last differential backup.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt;color:black'>Continuous data protection</span></b><span style='font-size:11.0pt;color:black'>: Instead of scheduling periodic backups, the system immediately logs every change on the host system. This is generally done by saving byte or block-level differences rather than file-level differences. It differs from simple disk mirroring in that it enables a roll-back of the log and thus restoration of old image of data.</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>Built-in database backup</b></p> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure your database engine to do the backup tasks. If you don’t have this possibility, the Mizu Server can also make database backups. Set the following configurations:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>dbmaint_backuplevel: 0=no backups,1=daily,2=daily,monthly,weekly,3=hourly,daily,monthly,weekly,4=keep lots of files</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>dbmaint_backupdbdir: local path (accessible for the server)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>dbmaint_backupdbnetworkdir: path accessible for the database engine (it is necessary when the database is located on a separate box. Otherwise can be left empty –default to dbmaint_backupdbdir)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Using backup database tables </b></p> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To keep your active size smaller, you can move the content of big database tables to another database. For example cdr records older than 5 month, etc. This backup database will be easily accessed by the MManage.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>dbmaint_backuptables</span></b><span style='font-size:11.0pt'>: backup cdr records and other tables to xxx_backup: 0=no,1=cdrs,2=extended,3=all</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Frequently used and important tables are backed up daily, the other monthly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The amount of data that is backed up can be controlled by the “<b>dbmaint_removecdrs</b>” (measured in days. is direct proportional with this setting)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the dbmaint_backuptables is set to 2, than the amount of data can be controlled by the <i>dbmaint_removeother</i> value.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Logs are removed after <i>dbmaint_removelogs</i> days.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The backup databases are created with the same name as the current database with a “backup_” prefix.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you want to place the backup tables to a separate server, you must set that backup server as a linked server in the main database and set the “<b>linkedserver</b>” config option in the server inifile.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The backup intervals can be controlled by the “<b>dbmaint_backuplevel</b>” option: //0=no backups,1=daily,2=daily,monthly,weekly,3=hourly,daily,monthly,weekly,4=full,5=keep lots of files</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>(be aware that if you set it to 0, than the other option will have no effect)</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In order to take advantage of the backup database, you must set the “Secondary database” option in <b>MManage</b> to “Autodetect” or “Secondary DB”. When set to autodetect, it will attempt to load data from the backup database if the query date is set to more than 1 month later (it will failback to main database if is set to earlier than 2 week). In this case the “until” date is modified automatically to yesterday midnight when needed.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For the MManage to be able to connect to the backup database, the “<b>backupdatabaseaddress</b>” must be set up correctly when a separate database is used.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Database maintenance</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will optimize the database engine automatically.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>dbmaint_do: enable/disable the daily and the monthly maintenance</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>dbmaint_removelogs: Trunk log tables and remove logfiles after x days</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Saving recorded voice</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Serverftpvoice: where to store recorded audio </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Serverftpdailydir: set to true to create separate directory for recorded voices daily</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Keeprecorded: days to keep voice records</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Voicebackupdir: backup your recorded voices to this secondary location</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Keepbackuprecorded: days to keep the voice backups</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>The voice recording option can be set for any user by checking the “Record” checkbox on the user configuration form in MManage.</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Conversation will be saved in the directory specified by the “serverftpvoice” global config option.</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>A separate backup can be created in the directory specified by the “voicebackupdir” global config option.</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Out of date recorded files can be deleted by setting the “keeprecorded” option accordingly (days to keep).</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Recorded files can are compressed and encrypted by default. </span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>On new server installation, make sure that the voice directory are accessible via ftp for the MManage (for listening on the “CDR Record” form). To make things easier it is preferable to setup the ftp passwords the same as the database login.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b>Alternative backup deletion</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define an alternative backup deletion method by the following values:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Deldbbackup: delete old backup files after this day elapsed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Dbbackupdir: delete from this directory and its subdirectories</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>You can automate backup cleanup by setting the following global config values:</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Deldbbackup: days to keep (-1 disables cleenups)</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Dbbackupdir: database backup directory</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>dbdelbackupdir1, dbdelbackupdir1, dbdelbackupdir3: database backup subdirectories</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>This feature is useful, when the database engine don’t have cleanup feature.</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> </span></i></p> <p class="MsoNormal"><b>Disaster recovery</b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You must always have a working recovery plan.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Here is a template with dual server configuration:</span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> </span></i></p> <p class="MsoNormal"><b><i><span style='font-size:8.0pt'>if the application server fails (the server directly connected to the internet, with your public ip </span></i></b></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>1. call your ISP support to change the internet cable to the backup server, and when it will be available connect to the "backupserver" with the remote desktop "root" account</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'> -on the backup server do the following:</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>2. enable the "mserver" service</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>3. launch the start batch file (from gk directory)</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>4. check the vservdebuglog and the MManage</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'> </span></i></p> <p class="MsoNormal"><b><i><span style='font-size:8.0pt'>if the backup server fails (the server behind the main server, with private ip)</span></i></b></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>-connect to the main server with the remote desktop "root" account</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>-On the main server, do the followings: </span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>1. launch the stop batch file (from the gk directory)</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>2. Enable and Start the SQLSERVER service</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>3. Restore latest database</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>4. launch the start batch file</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>5. check the vservdebuglog and MManage (you must have current calls)</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'>6. you are ready</span></i></p> <p class="MsoNormal"><i><span style='font-size:8.0pt'> </span></i></p> <p class="MsoNormal"><b>MSSQL Server and MSSQL Studio</b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Microsoft SQL Server is a relational model database server produced by Microsoft. Its primary query languages are T-SQL and ANSI SQL. You can work directly with the database using the client IDE tools, and several complementary systems that are packaged with SQL Server. These include: an ETL tool (SQL Server Integration Services or SSIS), a Reporting Server, an OLAP and data mining server (Analysis Services), and several messaging technologies, specifically Service Broker and Notification Services.</span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt;color:black'>SQL Server Management Studio</span></b><span style='font-size:11.0pt;color:black'> is a GUI tool included with SQL Server for configuring, managing, and administering all components within Microsoft SQL Server. The tool includes both script editors and graphical tools that work with objects and features of the server. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>A central feature of SQL Server Management Studio is the Object Explorer, which allows the user to browse, select, and act upon any of the objects within the server. It can be used to visually observe and analyze query plans and optimize the database performance, among others. SQL Server Management Studio can also be used to create a new database, alter any existing database schema by adding or modifying tables and indexes, or analyze performance. It includes the query windows which provide a GUI based interface to write and execute queries.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>SQL Server Management Studio</span><span style='font-size:11.0pt;color:#1F497D'> </span><span style='color:#1F497D'>can</span><span style='font-size:11.0pt;color:black'> be downloaded for free from the Microsoft Website: </span><a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=08E52AC2-1D62-45F6-9A4A-4B76A8564A2B&displaylang=en"><span style='font-size:11.0pt'>http://www.microsoft.com/downloads/details.aspx?FamilyID=08E52AC2-1D62-45F6-9A4A-4B76A8564A2B&displaylang=en</span></a><span style='font-size:11.0pt;color:#1F497D'> </span></p> <p class="MsoNormal"><span style='color:#1F497D'> </span></p> <p class="MsoNormal"><b>How to make a manual backup</b></p> <p class="MsoNormal"><span style='color:#1F497D'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>First open Microsoft SQL Server Management Studio, open Object Explorer, open Databases, right-click with your mouse on the database you want to back up, select tasks and select Back Up from the menu.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#1F497D'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>The next window will appear:</span></p> <p class="MsoNormal"><img width="394" height="1" src="MAdminGuide_files/image020.jpg" align="left" hspace="12" alt="mssql7.png"></p> <p class="MsoNormal"><img width="493" height="1" src="MAdminGuide_files/image021.jpg" align="left" hspace="12" alt="mssql8.png"></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>At Source/ Database select the database that you want to back up. At Backup type select either full for full type of backup or differential, for differential backup.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>At Destination click on the Add button, select the disk, and path to the file where you want to save the backup file. If this is on another server type \\ double-slash, followed by the IP address and path on the another machine.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><b>How to set up automated backup</b></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>In the Object Explorer open Management, under Management right-click with your mouse on Maintenance Plans and select New Maintenance Plan. In the small window that appears give it a name. </span></p> <p class="MsoNormal" style='margin-left:.25in'><span style='font-size:10.0pt; color:black'>Click Add Subplan, Introduce names, description, and set the schedule for the given Subplan, by clicking on the small calendar icon.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>The Schedule settings window looks like this:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><img width="470" height="1" src="MAdminGuide_files/image022.jpg" align="left" hspace="12" alt="mssql6.png"></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'><img border="0" width="316" height="164" id="Picture 6" src="MAdminGuide_files/image023.jpg" alt="mssql5.png"></span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>Once the time and frequency of a given schedule is set the tasks from the left side of the window can be dragged and dropped in the field under the subplans list. For every subplan a ‘Backup database task’ and a ‘Maintenance cleanup task’ can be dragged/dropped and defined on this field.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>For example you can create 3 folders in the shared folder on the application server, one for hourly differential backup which is backed up once every hour, and the backup is deleted once every day. You can create another for a full daily backup, and one for full monthly backup. </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'> </span></p> <p class="MsoNormal"><img width="278" height="1" src="MAdminGuide_files/image024.jpg" align="left" hspace="12" alt="mssql9.png"></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'>Once you drag/drop and define the backup tasks from the lower left pane to the right, the subplans will look like this: </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;color:black'><img border="0" width="624" height="249" id="Picture 2" src="MAdminGuide_files/image025.jpg" alt="mssql3.png"></span></p> <p class="MsoNormal"><a href="http://support.microsoft.com/kb/930615"><span style='font-size:10.0pt'>http://support.microsoft.com/kb/930615</span></a></p> <p class="MsoNormal"><b> </b></p> <p class="MsoNormal"><b>Dual Server Configuration</b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>In the Dual Server Configuration there are two separate servers used, the application server and the database server. The MizuTech VoIP Service is running on the application server and usually a Microsoft SQL Server database is installed on the database server. The direction of the backup is from the database server to the application server, into a shared folder, so that if the database server experiences problems the other server can provide the latest backup.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>In an ideal case, backup is of three kinds: an hourly differential backup and a daily full backup about the voipserver database, and a monthly full backup about all databases. For more ratability you can also setup continuous backup (with replication or log sipping)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><b>Tools and scripts</b></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Scheduled backup tasks for MS SQL Express: </span><a href="http://www.diaryofaninja.com/blog/2011/02/14/howto-quick-amp-dirty-sql-express-scheduled-backup"><span style='font-size:11.0pt'>http://www.diaryofaninja.com/blog/2011/02/14/howto-quick-amp-dirty-sql-express-scheduled-backup</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Fee backup & FTP tools (for one single database): </span><a href="http://sqlbackupandftp.com/download/"><span style='font-size:11.0pt'>http://sqlbackupandftp.com/download/</span></a></p> <p class="MsoNormal"><a href="http://www.sqlbackupmaster.com/download"><span style='font-size:11.0pt'>http://www.sqlbackupmaster.com/download</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Script for SQL backup & FTP: </span><a href="http://www.morrenth.com/script-to-backup-zip-and-ftp-sql-server-database.aspx"><span style='font-size:11.0pt'>http://www.morrenth.com/script-to-backup-zip-and-ftp-sql-server-database.aspx</span></a></p> <h1><a name="_Toc139450000"><span style='font-size:14.0pt'>5. FAQ</span></a></h1> <p class="MsoNormal"> </p> <p class="MsoNormal">Frequently Asked Questions</p> <p class="MsoNormal"> </p> <h3><a name="_Toc143879069"></a><a name="_Toc132530460"></a><a name="_Toc139450001"></a><a name="_Toc137903483"><span style='font-size:12.0pt'>5.1. Abbreviations</span></a></h3> <p class="MsoNormal">Common terms used in this document:</p> <p class="MsoNormal"><span style='font-size:11.0pt'>Caller: The person making/initiating a call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Callee: The person receiving a call (called party)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Global config: server wide configurations which can be edited from MManage “Configurations” form and stored in the tb_settings table</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ASR: average success ratio (percent of the connected calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ACD: average call duration. The same as ACL <i>(ACD can also mean Automatic Call Distributor, but this is not used here)</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ACL: average call length. The same as ACD</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIMID: sim identifier. 13-17 digit number stored in the simcard (and written on the simcard)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IMEI: gsm engine identifier (should be globally unique)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ACT: average connect time. The time elapsed from setup until the connect in seconds</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>PF: profit. (for correct values, requires your billing module to be properly configured)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SUCC: successful call count (same as ASR but not in percent)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CCC: concurrent (simultaneous) call count</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CC: callcenter</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TCP: </span><span style='font-size:11.0pt'> is a connection-oriented internet protocol</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TLS: encrypted TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UDP: internet core protocol for datagram packets (not reliable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RTP: media channel protocol</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIP: The Session Initiation Protocol (SIP) is a signaling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>WebRTC: Web Real-Time Communication used implemented in HTML5 browsers and other clients</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>H323: H.323 is an ITU (International Telecommunications Union) recommended standard, which provides a foundation for audio, video and data communications on non-guaranteed Quality of Service networks</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>RAS: used in H323. Used between the endpoint and its Gatekeeper in order to</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Allow the Gatekeeper to manage the endpoint (Registration, Admission, and Status)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>GK Registration: Endpoint will send an RRQ and expect to receive either an RCF or RRJ</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>H225: Call Signaling is used to establish calls between two H.323 entities</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>H245: generally transmitted on a separate TCP connections by most older endpoints</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>REGISTRAR: server-side component that allows SIP REGISTER requests</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>IEC: international escape code</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>NEC: national escape code</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>AC: area code</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>NUM: phone number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>ANI / CLI – Automatic Number Identification or Caller Line Identification</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IVR – Interactive Voice Recognition</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LCR: least cost routing (price)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>BRS: best route selection (price + quality + other settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SRTP: media encryption protocol<br> ANI/CLI authentication: Automatic Number Identification/Calling Line Identification<br> Toll free: is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. This can be configured as a normal access number (enduser) and eventually with higher billing (because we will be the billed party in this case)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>local DID number: normal access numbers. Usually you will have separate DID numbers for different regions to minimize enduser costs <br> callback: DID or toll free number configured as enduser with iscallback set to the required IVR<br> ANI callback: same as callback with User-ID based authorisation (A number)<br> Virtual Numbers (DID): "real" phone numbers allocated for users. You have to buy DID numbers from CLEC or any other service provider like didx.net<br> SMS callback: callback triggered by received SMS message. You have to subscriebe to a two way sms service like clickatel.com. users can be authenticated by sender ID, pincode or username/password insterted to the sms text.</span></p> <p class="MsoNormal"><a name="_Toc143879040"> </a></p> <h3><a name="_Toc139450002"></a><a name="_Toc137903484"><span style='font-size: 12.0pt'>5.2. </span></a><span style='font-size:12.0pt'>Text to Speech</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>TTS capabilities are available for the Mizu VoIP Server IVR system to play any text, </span>without the need to have a recorded voice file for it. </p> <p class="MsoNormal">You can use Microsoft SAPI or eSpeak (espeak.msi), configurable with the <b>tts</b> global config option, then use TTS commands in your IVR scripts after your needs. See the <a href="https://www.mizu-voip.com/Portals/0/Files/IVR.pdf">IVR guide</a> for more details. </p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450003"></a><a name="_Toc137903485"></a><a name="_Toc143879041"></a><a name="_Toc132530426"><span style='font-size:12.0pt'>5.3. </span></a><span style='font-size:12.0pt'>Spam calls</span></h3> <p class="MsoNormal">If your server is exposed on the public internet, then you can expect all kind of attacks, password guessing scripts and junk call attempts.</p> <p class="MsoNormal">This is normal for public facing servers and should be mitigated automatically by the server. Just make sure that you are using strong passwords, including for the SIP accounts. </p> <p class="MsoNormal">In case if your customers are connecting only by app/service, then you might use non-standard ports (for example port 5070 instead of the default 5060) and/or you can restrict the apps after their User-Agent with the alloweua global config. </p> <p class="MsoNormal">See the <a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_Security.pdf">security guide</a> for more details.</p> <h3><a name="_Toc139450004"></a><a name="_Toc137903486"></a><a name="_Toc143879042"><span style='font-size:12.0pt'>5.4. How can I make test calls?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. simply right click on a channel (“Simcards” form) and select the “Test call” option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. or use one of the voip clients from the “Config” menu -> Utilities</span></p> <h3><a name="_Toc139450005"></a><a name="_Toc137903487"></a><a name="_Toc143879043"><span style='font-size:12.0pt'>5.5. How to check the call quality on a specific channel?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. In the “Set Directions” box set the preferred simid. Then go to the “Statistics” form and check the ASR/ACD values. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Start some test calls (right click on the preferred channel and then hit the “Test Call” menu)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Listen to conversation. (“Voice Here” form)</span></p> <h3><a name="_Toc139450006"></a><a name="_Toc137903488"></a><a name="_Toc143879044"><span style='font-size:12.0pt'>5.6. </span></a><a name="_Toc143879045"></a><a name="_Toc132530434"></a><span style='font-size: 12.0pt'>Manually remove upper push registrations</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This might be used if you have a gateway with multiple servers and you wish to wipe out push users to a certain upper server:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>delete from tb_users where type = 0 and (contactname = 'DOMAIN' or contactname = 'IP' or hwid = 'DOMAIN' or hwid= 'IP')</span></p> <h3><a name="_Toc139450007"></a><a name="_Toc137903489"><span style='font-size: 12.0pt'>5.7. Server Recovery </span></a><span style='font-size:12.0pt'>(in a separate app and db server configuration)</span></h3> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>if the application server fails</span></u></b><span style='font-size:11.0pt'> (the server directly connected to the internet, with your public ip </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>1. call your ISP support to change the internet cable to the backup server, and when it will be available connect to the "backupserver" with the remote desktop </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>"root" account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -on the backup server do the following:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. enable the "mserver" service</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. launch the start batch file (from gk directory)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. check the vservdebuglog and the MManage</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>if the backup server fails</span></u></b><span style='font-size:11.0pt'> (the server behind the main server, with private ip)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-connect to the main server with the remote desktop "root" account</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-On the main server, do the followings: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. launch the stop batch file (from the gk directory)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Enable and Start the SQLSERVER service</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Restore latest database</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. launch the start batch file</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. check the vservdebuglog and MManage (you must have current calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. you are ready</span></p> <h3><a name="_Toc139450008"></a><a name="_Toc137903490"></a><a name="_Toc143879046"></a><a name="_Toc132530436"><span style='font-size:12.0pt'>5.8. No incoming calls (no new calls in current call list in peak time)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check the logs (filtered to „Server”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. If you cannot find the solution then. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> a) Restart the server. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> b) Call the administrator.</span></p> <h3><a name="_Toc139450009"></a><a name="_Toc137903491"></a><a name="_Toc143879047"></a><a name="_Toc132530437"><span style='font-size:12.0pt'>5.9. Calls in „routing” status</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. If all calls are in routing status, then restart the gateway. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. If this behavior is specific only for some of the gateways, then check if you have enabled the voipgsmgw.exe and the vclientsrv.exe on the windows firewall. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. If enabling this programs on the firewall and restarting the service (stop.bat, start.bat) will not help, then do a software upgrade and restart the PC. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. If still in routing mode, then call the administrator.</span></p> <h3><a name="_Toc139450010"></a><a name="_Toc137903492"></a><a name="_Toc143879048"></a><a name="_Toc132530438"><span style='font-size:12.0pt'>5.10. SIP caller cannot call</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check disconnect reasons in cdr record for that caller</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Check username/password</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Check credit (if prepaid user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Check caller techrefix, and the routing settings for that techprefix</span></p> <h3><a name="_Toc139450011"></a><a name="_Toc137903493"></a><a name="_Toc143879049"></a><a name="_Toc132530439"><span style='font-size:12.0pt'>5.11. SIP called cannot be called</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check disconnect reasons in cdr record for that called</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Check if username exists</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Check if usergroup matches the caller usergroup</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Check user firewall settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450012"></a><a name="_Toc137903494"><span style='font-size: 12.0pt'>5.12. No voice (caller and called cannot hear each-other)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check routertp settings for the caller and the called</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Check called firewall and nat settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450013"></a><a name="_Toc137903495"></a><a name="_Toc143879061"></a><a name="_Toc132530451"><span style='font-size:12.0pt'>5.13. Wrong disconnect reasons</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check firewalls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Check the log file for that directions</span></p> <h3><a name="_Toc139450014"></a><a name="_Toc137903496"></a><a name="_Toc143879062"></a><a name="_Toc132530452"><span style='font-size:12.0pt'>5.14. MManage cannot connect to the server</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Ping the server box. If ping is working, then check your username/password</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Restart the server if you are sure that it is blocked</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. If still is not working, call the administrator immediately</span></p> <h3><a name="_Toc139450015"></a><a name="_Toc137903497"></a><a name="_Toc143879063"></a><a name="_Toc132530453"><span style='font-size:12.0pt'>5.15. Too slow MManage</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Check your internet connection</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Check server processor load. If too high, then check server logs, and if necessary, restart the server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. If the problem persists, call the administrator</span></p> <h3><a name="_Toc139450016"></a><a name="_Toc137903498"></a><a name="_Toc143879050"></a><a name="_Toc132530440"><span style='font-size:12.0pt'>5.16. </span></a><a name="_Toc143879051"></a><a name="_Toc132530441"></a><span style='font-size:12.0pt'>Query user register state</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Using the API, you can use the reguser request to get the register state of a user like this:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>http://SERVERADDRESS/mvapireq/?apientry=reguser&usr=USER_TO_QUERY&authkey=APIKEY&authid=ADMINUSERNAME&password=ADMINPASSWORD&now=555</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also request the register state of a user from the database using the following SQL query: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>select top 1 id from tb_users where username = 'USER_TO_QUERY' and status > 0 and statusdate > getdate() - 0.1 and Enabled <> 0 and temporarydisabled <> 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This will return the user id if the user is registered, or null/no record if the user is not registered, disabled or doesn't exists (status 0 means unregistered, 1 registered, 2 and 3 means user is in call). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Note: direct database connections are not available with the free/compact version.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Call decisions based on user register state usually can be handled by the server itself.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example you can create a routing rule where you will add multiple target users (or a group of users) and the server can automatically route the call to the "best" available user (registered, not in call, longest time not routed and/or priority orders)</span></p> <h3><a name="_Toc139450017"></a><a name="_Toc137903499"><span style='font-size: 12.0pt'>5.17. </span></a><a name="_Toc143879052"></a><a name="_Toc132530442"></a><span style='font-size:12.0pt'>How to set advanced user settings?</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are many advanced user settings which can be applied for endusers/traffic senders/sip servers/other users and don’t have a GUI element on the “Users and Devices” form. These are more rarely used settings with no exposed user interface controls to prevent cluttering the configuration pages, however you can still easily change them using one of the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Users and Devices form -> Settings page -> Details link -> Edit field</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Drag the splitter right to the Users and devices tree view control until a grid appears (or click on the Details link -> Toggle grid link). Click on the “Search fields” link and enter the field name or a part of it then hit the Enter button. The grid will be reloaded displaying your field as the first column where you can edit it as you wish.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Use a simple SQL query from the Direct Query form. For example: <span style='color:#984806'>update tb_users set xxx = y where username = 'zzz'</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450018"></a><a name="_Toc137903500"><span style='font-size: 12.0pt'>5.18. How to set a random caller-ID?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Caller-ID can be rewritten to a random number or to a random number with a specified prefix or to a random number from a specified list or by any other SQL driven logic.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the </span><a href="start.htm#_4.4.5._Rules"><span style='font-size:11.0pt'>Rules</span></a><span style='font-size:11.0pt'> for this (“Rules” form).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a new rule with the following parameters:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Run at: At routing end</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Conditions: after your needs</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Get Data: callernumber</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Action: Full replace</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Data to set: CallerNumber extended</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Action Value should be set to something like one of the followings: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>+9222222222</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>This will generate rewrite the caller-id to the specified +9222222222 number (not random, mentioned here only for clarification).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>+9222222222{SELECT FLOOR(RAND()*10)}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This will generate numbers between +92222222220 and +92222222229.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>234{SELECT FLOOR(RAND()*90000000)+10000000}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This will generate numbers beginning with 234 and total length of 11 digits. Example: 23480635297.<br> <br> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example to rewrite the called number to first 8 digit from the called number and 5 random digits using two queries in the Value string (because it is possible to use multiple queries): </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{select substring('[callednumber]',1,8)}{SELECT FLOOR(RAND()*90000)+10000}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example to rewrite the called number to first 8 digit from the called number and 5 random digits using one query:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{select substring('[callednumber]',1,8) + CAST((SELECT FLOOR(RAND()*90000)+10000) AS VARCHAR(32))}</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To set a caller id from Phone Numbers, you can use this string for the rule: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{SELECT TOP 1 telnumber FROM tb_telnumbers WITH(NOLOCK) WHERE ttype=X and free=X ORDER BY NEWID()}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also create a separate table to store your numbers and load from there (instead from the tb_telnumbers table). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example create a table named tb_calleridnumbers with one number field as varchar and use a query like this: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{SELECT TOP 1 number FROM tb_calleridnumbers WITH(NOLOCK) ORDER BY NEWID()}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>It is also possible to specify endpoint </span><a href="start.htm#_4.9.14._Keywords"><span style='font-size: 11.0pt'>keywors</span></a><span style='font-size:11.0pt'> in square brackets. For example you might select a caller id which match the called number country like this: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{SELECT TOP 1 number FROM tb_calleridnumbers WITH(NOLOCK) WHERE '[called_norm]' like SUBSTRING(number,1,2)+'%' ORDER BY NEWID()}</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In this query the [called_norm] will be replaced with the normalized called number and a random number will be selected with a match for the first two character (the country prefix code)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>Another example in case if your tb_calleridnumbers has a prefix column which should match with the prefix of the called number (3 digits), ignoring the first digit (with other words: the second, third and forth character from the called number must match the 3 digit prefix column in your tb_calleridnumbers table): </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>{SELECT TOP 1 number FROM tb_calleridnumbers WITH(NOLOCK) WHERE prefix = (select substring('[callednumber]',2,3)) ORDER BY NEWID()}</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <h3><a name="_Toc139450019"></a><a name="_Toc137903501"><span style='font-size: 12.0pt'>5.19. Import/export data</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Any data/rows can be imported/exported to/from the VoIP server database tables using one of the following methods:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>MManage -> File menu -> Export/Imports</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SQL Management Studio -> right click to database to bring up the popup menu -> Tasks -> Import…</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Using direct SQL (</span><a href="https://docs.microsoft.com/en-us/sql/t-sql/statements/insert-transact-sql"><span style='font-size:11.0pt'>INSERT</span></a><span style='font-size:11.0pt'> commands or </span><a href="https://docs.microsoft.com/en-us/sql/t-sql/statements/bulk-insert-transact-sql"><span style='font-size:11.0pt'>BULK IMPORT</span></a><span style='font-size:11.0pt'>) from MManage -> Direct Query form or from </span><a href="https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms"><span style='font-size:11.0pt'>SQL Management Studio</span></a><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>You can also import/export to a new temporary table first and from there </span><a href="https://www.w3schools.com/sql/sql_select_into.asp"><span style='font-size:11.0pt'>insert to the final table</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <h3><a name="_Toc139450020"></a><a name="_Toc137903502"><span style='font-size: 12.0pt'>5.20. User settings</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>Many configurations can be set on two levels: globally or per user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For global configurations just use the “Configuration Wizard” (for the important settings) and “Configurations” form (for all settings).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Per user settings can be configured in the following way:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most important settings can be set from the MizuManage user interface from the “Users and devices” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Other (more advanced / all) per user configurations can be set multiple ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Users and devices form -> Expand the grid (scratch out or double click) -> Search field link -> Enter the field name or a part of it</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Users and devices form -> Details link -> Edit fields</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Direct Query form -> use SQL like: <span style='color:#984806'>UPDATE tb_users SET fieldname = 'fieldvalue' WHERE id = 1234</span> (or WHERE username = 'user') </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450021"></a><a name="_Toc137903503"><span style='font-size: 12.0pt'>5.21. Create custom reports</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>You will need some minimal </span><a href="https://www.w3schools.com/sql/default.Asp"><span style='font-size:11.0pt'>SQL knowledge</span></a><span style='font-size:11.0pt'> to be able to create custom reports.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>An easy way to create reports is to create something similar from MManage first, then go to Direct Query form and click on the "Last" link which will show the last SQL executed by MManage and then you modify it after your needs.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example a call details report can be easily listed by just using the CDR form:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Open the CDR form</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Select "All" from the drop-down list (instead of the default "Last 35")</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Se the correct date - time interval (left-top time dropdown -> select "Custom" and then select start/end date)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Fields menu -> Filter -> Set Direction Filter: select Source enduser or traffic sender</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Execute the query and then go to the Direct Query form, load it with the "Last" link and modify it after your needs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This is how such a query looks like (copy-paste it to the Direct Query form and execute):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>SELECT b.datum as 'Date', b.realduration as 'Seconds', cast(b.costenduser as decimal(10,2)) as 'Cost', u1.username as 'Caller', b.callednumber as 'Called', </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>(select top 1 tb_directions.name from tb_directions with(nolock) where b.dirid = tb_directions.id) as 'direction name'</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>from tb_cdrs b WITH(NOLOCK) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>left join tb_users u1 with(nolock) on (b.callerid = u1.id ) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>WHERE </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>b.datum > '5/1/2025 0:0:0' AND b.datum < '5/31/2025 23:59:59' AND </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>b.callerid = <b>X</b> AND b.realduration > 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>ORDER BY b.datum</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450022"></a><a name="_Toc137903504"><span style='font-size: 12.0pt'>5.22. SQL to reset upperserver register routing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>reset upper servers: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>update tb_users set sendcfgcount = 0, lastrouted = getdate() - 1, hwid = '', ContractComment = '' where username in ('xxxx') </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>reset selfrest regival: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>update tb_users set RegTimeout = 1 where RegTimeout > 1 and username like 'self%'</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <h3><a name="_Toc139450023"></a><a name="_Toc137903505"><span style='font-size: 12.0pt'>5.23. SQL to reset user multi-device addresses</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Execute this query if the server is sending the calls (also) to old/wrong addresses for multihome users / call fork: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>update tb_users set addrlist = '', transip = '', transport = null</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'> </span></p> <h3><a name="_Toc139450024"></a><a name="_Toc137903506"><span style='font-size: 12.0pt'>5.24. Media Routing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server includes advanced RTP routing capabilities including RTP/RTCP routing or offloading, voice/video/fax/data routing, NAT handling, DTMF processing, media transformations, RTP mixing for conference calls, transcoding, voice recording, statistics generation and more.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>It is important to be aware that if all media is routed via the server this can be responsible for ~80% of the total CPU and ~95% of the bandwidth usage (so the signaling and all its processing requires only ~20% CPU and ~5% of the bandwidth), thus it is important to take attention on this and try to offload as many media routing as possible.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIP endpoints are usually capable to rote the media between directly between them (peer to peer) and only the signaling have to go through via the server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Whether the endpoints is capable for direct RTP routing, depends on the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Endpoints are behind NAT or has a public IP (if one endpoint is public and the endpoints are not very dumb, then the RTP can be routed directly; if both endpoints are behind the same NAT then direct routing should always succeed if the endpoint can use private IP or the router can route back packets to its public IP)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT type: how the router(s) or the NAT device(s) handles the NAT mapping as described </span><a href="https://en.wikipedia.org/wiki/Network_address_translation"><span style='font-size:11.0pt'>here</span></a></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Endpoint capabilities: ICE/STUN/TURN usage, intelligent NAT handling, stable RTP ports, keep-alive, rport support, UPnP</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Firewall/access control rules: some gateways and other devices such as carrier equipment might be configured to accept the media only from the signaling address especially with IP based authentication</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Common scenarios:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>When call is made between endusers, it is very possible that both of them are behind NAT and in this case the server should route the RTP except if the users are using advanced SIP clients or they are behind the same NAT.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>For inbound and outbound calls the trunk/gateway/service provider most probably is on a public IP thus the media should be able to pass directly. </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If some server side media processing must be performed (such as conference mixing, voice recording or DTLS decoding) then the media will be always routed, regardless of the settings.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server can decide if RTP routing is necessary based on the server settings and the above conditions as detected by the server. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The media routing can be configured from MManage: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>globally from Config Menu -> Configurations -> RTP relay (will change settings for all users and default values for new user records)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>by user: from Users and Devices form -> Functions page -> Media relay -> Route RTP caller/called settings (mapped to tb</span>_users.<span style='font-size:11.0pt'>RouteRTPCaller and RouteRTPCalled fields)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The configurations are loaded and merged from the caller and the called party user. </span><span style='font-size:11.0pt'>If the routertp setting is set to 1 or 7 and it will be applied regardless of the other endpoint setting, otherwise the more strict setting will be applied. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following values are defined:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0: check caller/called settings: will load the config from the peer user settings. You should use this only for one of the settings such as for the RouteRtpCaller.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1: don't touch the sdp and the rtp: the SDP will be forwarded as-is. Use this if for some reason you don’t want the server to touch the SDP and the media or the server is doing something incorrectly. [Same as “Bypass” config]</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2: sdp correction if necessary: the server might modify the SDP in a way to make the RTP direct routing possible such as changing private IP to public, inserting more candidates, fixing codec misconfigurations and handling known NAT related issues including known software dependent bugs. Use this only if you always wish to avoid RTP routing</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3: route rtp if both behind nat: if both endpoints are behind NAT then RTP routing is usually necessary, especially if the endpoint doesn’t have advanced NAT handling capabilities such as STUN usage. This should be the preferred setting to offload as many media routing as possible. [Same as “Auto –Performance” config]</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>4: route rtp if caller is behind nat: rarely used, similar to 6</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>5: route rtp if called is behind nat: rarely used, similar to 6</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>6: route rtp if any endpoint is behind nat: a very conservative setting to make sure that RTP can always pass. Use this instead 3 if users are using dumb endpoints. [same as “Auto –Strict” config]</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>7: always route rtp: will route the media unconditionally. Use it if media routing is a must such as peer accepts RTP only from signaling IP or for topology hiding [Same as “Route” and “Force route” config]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can take intelligent decisions whether to route or offload the media only if the above setting is configured to 3,4,5 or 6. For example it will bypass the media if both device are behind the same NAT and direct routing should be possible.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Media routing should be avoided whenever possible.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>The softswitch is capable to "intelligently" find out if it needs to route the media or not (to bypass the RTP routing whenever possible and route the RTP only when necessary). </span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>You can reconfigure the default settings globally (for all users) from Config menu -> Configurations -> RTP Relay or by users from the Users and Devices form -> Functions tab -> Media relay. </span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>The most conservative setting is the "Always route rtp", when MPUSH will always relay the media streams (the RTP should succeed in this case even if both parties are "dumb"). </span></i></p> <p class="MsoNormal"><i><span style='font-size:10.0pt'>If you wish to avoid RTP routing by the server (to reduce CPU usage and shorten the RTP path), then you might set this to one of the followings: </span></i></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:10.0pt'>“Route RTP if one peer is behind NAT”: this is fine if the other peer has good RTP NAT handling capabilities. For example if your server has advanced NAT handling, then you might set this option to it (SIP servers -such as Asterisk- has only very basic NAT handling capabilities)</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:10.0pt'>“Route RTP if both behind NAT”: RTP routing between endpoints are usually required, even if both peers has advanced NAT handling capabilities (because sometime they might not be able to determine their correct public address)</span></i></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:10.0pt'>“SDP correction if necessary”: Probably you should never use this (unless you know that the peers are always on public IP or both peers has advanced NAT handling)</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The recommended setting is:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3: for best performance and quality (99% of the calls should behave correctly and only dumb SIP endpoints might fail for which you might set to 7)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>6: if you must ensure that no calls can fail due to poor endpoint side NAT handling</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>7: for restrictive trunks or topology hiding only</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The advantages of media routing are the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NAT handling can’t fail</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Server side media handling capabilities (call recording, transcoding, etc. But if server side processing is needed, the media is always forced to be routed anyway.)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Topology hiding (when you don’t wish to reveal the other endpoint address)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The disadvantages of media routing are the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Higher CPU usage</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Higher bandwidth usage</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Longer media path which might result in more delay (if the server is not close to the endpoints or on the way between them)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450025"></a><a name="_Toc137903507"><span style='font-size: 12.0pt'>5.25. Export CDR’s</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can easily export CDR records by listing them on the CDR form (with the desired date-time and direction filters) and Save as csv or html (from File menu).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example here are the step-by-step instructions to export all CDR’s from a traffic sender:</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Launch MManage and login</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Open the CDR form</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Below the (Re)Load button, select “All” from the drop-down box</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Select desired date-time interval (change from “Today” to “Custom” and select start/end date)</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Launch View menu -> Filter -> Set Direction filter and for the source select Type: Traffic Sender, Name: XY and click OK.</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Click the (Re)Load button on the CDR form</span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;color:black'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>Export to file from File menu -> Save as (select html or csv file type) and send the resulted file to your traffic sender if needed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450026"></a><a name="_Toc137903508"></a><a name="_Toc143879064"></a><a name="_Toc132530454"><span style='font-size:12.0pt'>5.26. Server software problem (service unavailable)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Restore the last good configuration (Stop the service with stop.bat, copy all files from the lastconfig directory, near the current config and restart the service with start.bat)</span></p> <h3><a name="_Toc139450027"></a><a name="_Toc137903509"></a><a name="_Toc143879065"></a><a name="_Toc132530455"><span style='font-size:12.0pt'>5.27. Server OS, Database or Hardware problem (server unavailable)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Follow the failover plan. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Call the administrator</span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450028"></a><a name="_Toc137903510"></a><a name="_Toc143879066"></a><a name="_Toc132530457"><span style='font-size:12.0pt'>5.28. How to restart the server service</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>MManage->Administration->Server Console->Connect and send the „servicerst” command</span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450029"></a><a name="_Toc137903511"></a><a name="_Toc143879067"></a><a name="_Toc132530458"><span style='font-size:12.0pt'>5.29. How to restart the server box</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>-MManage->Administration->Server Console->Connect and send the „pcrst” command</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-If you cannot connect with MManage, you can find a small program in the vclients directory named „serverrst” (usually at C:/Program Files/VCLIENTS/ serverrst.exe</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-If these does’nt work, then the server has a serious problem. Follow the failovering plan and call the administrator</span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450030"></a><a name="_Toc137903512"></a><a name="_Toc143879068"></a><a name="_Toc132530459"><span style='font-size:12.0pt'>5.30. How to restart a GSM gateway</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>-MManage->Administration->Server Console->Connect and send the „client,XXX” command, where XXX is the gateway name or ip address. When connected to the gateway, send the „pcrestart” command</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-if this does not work, then try to connect with remote desktop to the required gateway</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-if the gateway is unreachable, then the pc or the internet is down. </span></p> <h3><a name="_Toc139450031"></a><a name="_Toc137903513"></a><a name="_Toc143879039"><span style='font-size:12.0pt'>5.31. How are the incoming calls from the gsm network handled?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Depending from Gateway Configuration <i>inccalls </i>value. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(0=drop,1=hold a little then drop,2=auto forward,3=forward to server as forwardnum,4=forward to number requested by dtmf)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check the Gateway Configuration for more details.</span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450032"></a><a name="_Toc137903514"></a><a name="_Toc143879070"></a><a name="_Toc132530461"><span style='font-size:12.0pt'>5.32. Routing test calls to a dedicated gateway</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>set the calledpriority to the techprefix of the traffic sender</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>calledpriority:</span></u><span style='font-size:11.0pt'> all calls with the specified techprefix will prioritize this gateway (but other techprefixes can go to this gateway also)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>testprefix:</span></u><span style='font-size:11.0pt'> only the specified techprefix can go to that gateway (but the specified testprefix can go to other gateways also)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>so if you want a dedicated gateway for a techprefix, then you have to set the calledpriority and a testprefix too</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>example: </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'> update tb_users set calledpriority = '987', testprefix = '987' where username = 'TESTGW'</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:11.0pt'> then all calls with techprefix 987 will go to TESTGW with high priority</span></i></p> <p class="MsoNormal" style='margin-right:-1.0in'><i><span style='font-size:11.0pt'>in case when the TESTGW channels are not available, the calls can be routed to an other gateway</span></i></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450033"></a><a name="_Toc137903515"></a><a name="_Toc143879071"></a><a name="_Toc132530462"><span style='font-size:12.0pt'>5.33. How to disable PIN request</span></a><span style='font-size:12.0pt'> on GSM gateways</span></h3> <p class="MsoNormal"><i><u><span style='font-size:11.0pt'>The easy way</span></u></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set up the pincode entry under the [gateway] or [phoneX] section with the valid pincode. The gateway service will remove the pincodes automatically.</span></p> <p class="MsoNormal"><i><u><span style='font-size:11.0pt'>The hard way</span></u></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Start GWTest and switch to the preffered channel/simpos</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. „login” with: </span><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>AT+CPIN=xxxx</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif'> (where xxxx is the original pin code)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>3. Disable pin code request with: <b>AT+CLCK=”SC”,0,”xxxx”</b> (where xxxx is the original pin code)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>4. in the next switch on, the sim will login to the gsm network automatically</span></p> <h3><a name="_Toc139450034"></a><a name="_Toc137903516"></a><a name="_Toc143879072"><span style='font-size:12.0pt'>5.34. What are the minimal global settings that must be correct on servers?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>On the “Configuration” form select “Basic” settings and check at least the following values:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>LocalIP, LocalInternalIP, LocalDomain, currency, Routing, emergencydir, creditunit</span></p> <h3><a name="_Toc139450035"></a><a name="_Toc137903517"></a><a name="_Toc143879073"><span style='font-size:12.0pt'>5.35. How to add a new traffic sender?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the “Users and Devices” form select Traffic Sender. Load the list and then hit the “New” button. Then you have the option to clone an already existing traffic sender. Set up the authorization correctly! </span></p> <h3><a name="_Toc139450036"></a><a name="_Toc137903518"></a><a name="_Toc143879074"><span style='font-size:12.0pt'>5.36. How to add a new sip enduser?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the “Users and Devices” form select Endusers. Load the list and then hit the “New” button. Then you have the option to clone an already existing traffic sender. Set up the authorization correctly! Check the credit and prepaid/postpaid option!</span></p> <h3><a name="_Toc139450037"></a><a name="_Toc137903519"></a><a name="_Toc143879075"><span style='font-size:12.0pt'>5.37. How to add a new Mizu VoIP-GSM gateway to the server?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu gateways will register automatically on the server. You may adjust the properties when the gateway is present. After that, you have to set up its sim channels correctly.</span></p> <h3><a name="_Toc139450038"></a><a name="_Toc137903520"></a><a name="_Toc143879076"><span style='font-size:12.0pt'>5.38. How to add new simcards (sim packet)?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a new packet in the “SIM Packets” form. Set up a meaningful name, specify if is postpaid or prepaid and walk through the other options (ownership, access list, recharging options, etc)</span></p> <h3><a name="_Toc139450039"></a><a name="_Toc137903521"></a><a name="_Toc143879077"><span style='font-size:12.0pt'>5.39. How to add a new simcard?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>GSM channels will register automatically on the server. Then you have to set up its properties (to which packet it belongs, recharge options, owner, etc)</span></p> <h3><a name="_Toc139450040"></a><a name="_Toc137903522"></a><a name="_Toc143879078"><span style='font-size:12.0pt'>5.40. How to set up basic routing?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>On the routing form add routing patterns to cover all possibilities (directions and times). Then you have to add your sim packets or other direction in desired priority order. Specify as many simpackets with the same priority as you can (so the server can do the routing too after the other conditions. For example the quality.)</span></p> <h3><a name="_Toc139450041"></a><a name="_Toc137903523"></a><a name="_Toc143879079"><span style='font-size:12.0pt'>5.41. How to set up basic billing?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>On the “Price Setup” form add a new “Invoice and statistics” entry. Then you can add packets to it, which will define the traffic direction when the actual packet will be active and the price.</span></p> <h3><a name="_Toc139450042"></a><a name="_Toc137903524"></a><a name="_Toc143879080"><span style='font-size:12.0pt'>5.42. Where can I check the logs and traces?</span></a><span style='font-size:12.0pt'> </span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. “Logs” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. “Server Monitor” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Set up your trace level in the “Configurations” form (filer after the “log” expression)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more details see </span><a href="start.htm#_5.136._Analyzing_mizu"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'> and </span><a href="start.htm#_5.179._Troubleshooting"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <h3><a name="_Toc139450043"></a><a name="_Toc137903525"></a><a name="_Toc143879081"><span style='font-size:12.0pt'>5.43. The conversation volume is too loud. How can I change the volume?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the Gateway Configuration check the followings: volumein, volumeout, vgr, vgt</span></p> <h3><a name="_Toc139450044"></a><a name="_Toc137903526"></a><a name="_Toc143879082"><span style='font-size:12.0pt'>5.44. How to register your Mizu Gateway to a H323 gatekeeper?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the Gateway Configuration check the followings: gkip, gkpassword, gkdiscover, gkprefixesX</span></p> <h3><a name="_Toc139450045"></a><a name="_Toc137903527"></a><a name="_Toc143879083"><span style='font-size:12.0pt'>5.45. What ports are used in the system?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Standard SIP signaling port: 5060 (TCP and UDP)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIPS: 5061 (TCP/TLS)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Access port: 80 (TLS)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Secure access port (443 TLS)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Default H323 signaling port: 1720 (TCP)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>H323 signaling port used by Mizu gateways: 1721 (TCP)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Rdesktop port: 8836 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SQL Server port: 1433 or 2223 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>“Voice Here” port: 44444 UDP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server admin port: 9885 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server comm. port: 9886 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizu server log port: 9889 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Virtual SIM port: 9886 UDP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>H323 additional port: configurable dynamic TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Media ports: configurable dynamic UDP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>WebServer: 80 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>FTP: 21,22 TCP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal">The exact port numbers used by softswitch can be listed from MManage -> Config menu -> Network - > Active Ports.</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450046"></a><a name="_Toc137903528"></a><a name="_Toc143879084"><span style='font-size:12.0pt'>5.46. My gateway restarts too often</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Check the watchdog settings. For example the gateway will restart if no traffic is routed on it for 3 hour by default. Also check the maxwrongcalls and maxnotconnectedcalls settings</span></p> <h3><a name="_Toc139450047"></a><a name="_Toc137903529"></a><a name="_Toc143879085"><span style='font-size:12.0pt'>5.47. H323 signaling problems</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Check your firewalls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check Gateway Configuration: onlyg7x, connectwithmedia, enableh245tuneling, faststart.</span></p> <h3><a name="_Toc139450048"></a><a name="_Toc137903530"></a><a name="_Toc143879086"><span style='font-size:12.0pt'>5.48. How to set up the automatic credit recharge?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>First you have to set up the “Message Rules”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The packet must be set to prepaid. Proper Credit Request/Charge command must be defined. See at </span><a href="start.htm#_4.6.1._SIM_Packets"><span style='font-size:11.0pt'>4.6.1. SIM Packets</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIMcard “Credit and Recharge” setting must be set accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Message Rules types: </span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> -0: msgbgn need to be replaced with msgend before further processing</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> -1: if msgbgn was found in the sms than it means a successful recharge</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> -2: credit value between msgbgn and msgend</span></i></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'> -4: if msgbgn was found in the sms than it means a failed recharge</span></i></p> <h3><a name="_Toc139450049"></a><a name="_Toc137903531"></a><a name="_Toc143879087"><span style='font-size:12.0pt'>5.49. The automatic credit recharge is not working</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Check mincreditonrequest, creditrequestival for the packet.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>SIMcard “Credit and Recharge” setting must be set accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check the CreditRequestFail and CreditChargeFail (the server will try only 5 times. Reset to 0 if the problem is eliminated)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check the other fields in the simcards regarding to credit charge and request. (fieldnames that contains the “credit” word. You have to check the “All Fields” checkbox on the SIM Channels form to see those fields)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check if you have charge card for the required simpacket.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check Logfiles (filter for “credit”)</span></p> <h3><a name="_Toc139450050"></a><a name="_Toc137903532"><span style='font-size: 12.0pt'>5.50. How to monitor the credit automation?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Method 1: Launch MManage -> Sim Platform -> Credits and check the “credit history” queries</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Method 2: Launch MManage -> Monitoring -> Logs and filter for “credit related”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To monitor the credit automation for a selected simcard, you can filter after the simid both in logs and in the Credit form.</span></p> <h3><a name="_Toc139450051"></a><a name="_Toc137903533"></a><a name="_Toc143879088"><span style='font-size:12.0pt'>5.51. Gateway and channels are inactive</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Check if the gateway has internet connection.</span></p> <h3><a name="_Toc139450052"></a><a name="_Toc137903534"></a><a name="_Toc143879089"><span style='font-size:12.0pt'>5.52. How calls are processed</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. The SETUP or INVITE signal arrives from the traffic sender</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. If the caller is not allowed by the firewall, the call will be silently dropped</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. If the caller is blocked (e.g. DOS attack protection), then call will be silently dropped</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Caller authorization (by source IP address, username/password, techprefix, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Check the call parameters. If doesn’t fit into the predefined limits, the call will be dropped (example: too long called number)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. Rewriting the called number if any Prefix Rule Match</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7. Normalizing the called number (validating call prefix)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8. Searching for the best routing pattern</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>9. Searching for best route direction (available channels, priority order, round-robin, LCR, BRS, failovers, rerouting. etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10. Calculating the maximum speech length based on caller credit</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>11. Checking class 5 features and other endpoint settings (media routing, early-start, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>12. Initiating protocol conversion if needed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>13. Routing the call to destination</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>14. Checking for call status, dropping if time exceed and other call monitoring tasks</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>15. Collecting CDR records at the end of the call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>16. Calculating the prices of the call (realtime billing)</span></p> <h3><a name="_Toc139450053"></a><a name="_Toc137903535"></a><a name="_Toc143879090"><span style='font-size:12.0pt'>5.53. How to set up holiday billing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the price form in “Time Definitions” select the “Holiday” entry</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the priority higher in the Directions settings</span></p> <h3><a name="_Toc139450054"></a><a name="_Toc137903536"></a><a name="_Toc143879091"><span style='font-size:12.0pt'>5.54. How to treat specific weekends as weekdays</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Set up a new entry in the holidays form and don’t set as holiday (uncheck the checkbox)</span></p> <h3><a name="_Toc139450055"></a><a name="_Toc137903537"></a><a name="_Toc143879092"><span style='font-size:12.0pt'>5.55. How </span></a><span style='font-size:12.0pt'>to add endusers</span></h3> <p class="MsoNormal">Endusers can be added to your server multiple ways:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>MManage admin user interface</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Users and devices form -> click on the New button</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Users and devices form -> right click on the New button for more options</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Import users from Config menu -> Users</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Import data from file menu -> Import/Export</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Generate users in bulk from the “Generate users and PIN’s” menu item</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Quickly add an enduser: right click on the “Users and devices” tree view node and select “Add enduser”</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>API: you can use the <a href="https://www.mizu-voip.com/Portals/0/Files/VoIP_Server_API.pdf">API</a> to programmatically add users</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Softphones: users can self register to your service also from the <a href="https://www.mizu-voip.com/Software/Softphones/CustomizedSoftphone.aspx">customized softphones</a></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Web control panel: the VoIP servers ships with a web control panel where your users can manage their settings, recharge or see their call history and statistics. On the first (login) page of this control panel there is a “New user” link which can be used by your new customers to register themselves.</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Database: you can directly connect to the database from any environment or programming language to instert new user records. Example: insert into tb_users (type, username, password, credit) values (0,’username’,’password’,0)</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Web site: you can create endusers also from your website using the VoIP server API or via direct database instert</p> <h3><a name="_Toc139450056"></a><a name="_Toc137903538"></a><a name="_Toc143879093"><span style='font-size:12.0pt'>5.56. SimChange settings from the command line</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>format:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange1= 2004.03.05/13:00:00 - 2004.03.07/13:00:00 - 8936302403070132426 (from date - to date)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange2= 10:20:00 - 10:26:00 - 8936302403070132426 (every day from time to time) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange3= 2/10:20:00 - 7/10:26:00 - 8936302403070132426 (from Tuesday 10:00 to Sunday 10:00) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> simchange4= 6/00:00:00 - 7/24:00:00 - 8936302403070132426 (Saturday and Sunday) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>there is a priority order from top to bottom (simchange1, simchange2, etc.) numbering begins from 1 without holes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: you can set date-hour prioritization</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: 24:60 is a wrong time (minutes ends with 59)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>tip: on day and exact date settings the roundrobin trick is not working</span></p> <h3><a name="_Toc139450057"></a><a name="_Toc137903539"></a><a name="_Toc143879094"><span style='font-size:12.0pt'>5.57. How to reenable blacklisted but good numbers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Do the followings to reenable good target numbers:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>- In MManage -> direct query, under the misc section check the “reenable blocked but good numbers” section</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>- delete old number from the helper table (section 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>- run the query from section 1. this will load blacklisted but good number. The query execution may take 15 minutes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>- list found numbers (section 2) and check it agains the blacklist (section 3)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>- now you may delete blacklist entryies or set the “sure” level lower. First check the requested blacklist entry agains the query in section 4 (found numbers may be only a subset from the blacklist entry and in this case you may not delete or modify the blacklist. But if the asr and acl values are good for the blacklist entry, you may delete or modify it). Before you delete or modify the blacklist entry, check the comment (why was that number blocked). Number with comment “jukak” or “autdisabled monthly/weekely/daily” should be deleted or changed without problems.</span></p> <h3><a name="_Toc139450058"></a><a name="_Toc137903540"><span style='font-size: 12.0pt'>5.58. How are different currencies handled?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the global configuration, a global currency can be defined by the “currency” setting. For example ‘EUR’, and there is the possibility to convert other currencies (used for pricelists, simpackets, users) to this “native” currency. For prices defined in “Price List” form, there is a possibilty to convert all input prices in “native” currency by checking the “Convert to XXX” checkbox. In this manner for example you can import a pricelist in other currency and that will be converted automatically in native currency when calculating CDR prices.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The conversions are done based on the settings in the “Currency Converter” form. You should update the conversion rates here as frequently as possible.<br> If you wish, you can leave the original value intact, so you can make your billing in other currencies than the native.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For every simpacket you can also define the currency, wich will affect the simcard credit calculation (automatic simcredit requests and recharges for prepaid simcards). Simcredits can be converted in the native currency format if the “convertsimcreditcurrency” configuration option is set to true. So you can have simcards in different countries, but all simcredits will be shown in the native currency.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For endusers and traffic senders you can also define different currency format in the Users and Devices form, Billing tab. The currency format defined here will be taken in consideration by the billing process.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Realtime price calculation in CDR records and the credit calculations for prepaid users are always done in the global currency (can be set up in configuration->currency)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>However, you are able to set up your pricesettings in any currency. Automatic conversion is done when the given currency is not the same as the “global currency”. The conversion is done by predefined rates. You can set these rates in the “Currency convert” form in the MManage.</span></p> <h3><a name="_Toc139450059"></a><a name="_Toc137903541"><span style='font-size: 12.0pt'>5.59. How is VAT handled?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You should try to use prices without VAT included all ower in the system (for pricelist and for simcards)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>VAT included pricelists can be easily converted to net values by checking the “Convert to NET value” checkbox in the “Price List”. You should enter the VAT percent in the “VAT Value” editbox for proper calculations.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For simcards you can setup the VAT value in the Packet options (“VAT” editbox). If you set the “convertsimcredittonovat” global configuration options to true, than sim credits will be automatically converted to net values. For examlpe after an automatic credit request, the credit value in the received messages (SMS) will be automatically conveted to net values.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should set up the appropiate VAT values for users too, wich will be taken in consideration during the billing process.<a name="_Toc143879095"></a></span></p> <h3><a name="_Toc139450060"></a><a name="_Toc137903542"><span style='font-size: 12.0pt'>5.60. How the check your ASR (or ACD, SL, CDRC) for the traffic sender “A” in the last week.</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. In the date-time drop-down list, select the “Last Week” field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. In the “Select Direction” form set the “Source” (left side) “Type” to traffic sender, and select “A” in the “Name” drop-down list (or type “A” manually)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Launch the “Basic Statisitcs” form under Monitoring.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Clear the “Group by” option (select the first “-“ line)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Make sure the ASR checkbox is checked</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. Click on (Re)Load</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7. Depending on current server config and current load this query may take some time (on a usual configuration this will take 2 second)</span></p> <h3><a name="_Toc139450061"></a><a name="_Toc137903543"><span style='font-size: 12.0pt'>5.61. How to add endusers (basic settings)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Go to MManage -> Users and device form, and select enduser type</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Select an already existing user wich has the same caracteristics as the required new endusers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Hit “New User” and than accept the the copy from existing option (cloning)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Check at least the following fields: username, password, parent id, authorizaton type (usually username/password), prepaid/postpaid, billed user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Check other settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Save</span></p> <h3><a name="_Toc139450062"></a><a name="_Toc137903544"><span style='font-size: 12.0pt'>5.62. Basic callcenter tasks</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Setup your server as for a normal sofswitch (routes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. Create campaigns</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Add callcenter operators</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. Assign operators to campaigns</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. Add or import clients</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. Assign clients to campaigns</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7. Add presentation locations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8. Setup global callcenter configurations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>9. Operators now are ready to start there MAgent application</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10. Check statistics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>11. Print invitations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>12. Use checklist when you are on presentations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-right:-1.0in'><a name="_Toc139450063"></a><a name="_Toc137903545"><span style='font-size:12.0pt'>5.63. SRTP</span></a></h3> <p class="MsoNormal">SRTP media encryption is fully supported by the VoIP server and it can be configured globally or per user/device. </p> <p class="MsoNormal">The SRTP module can be enabled/disabled from MManage -> Configuration wizard -> Roles and features page and its default behavior can be set from the Network page. </p> <p class="MsoNormal">You can also configure the same with the <b>srtp</b> global config from the Configurations form. </p> <p class="MsoNormal">Possible values: </p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>-2: IGNORE: disable all srtp processing (will ignore all srtp related code).<br> <i><span style='font-size:11.0pt'>Will completely disabling the SRTP module.</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>-1: AUTO: like 1/FORWARD, but like NO if target is PSTN number.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><i><span style='font-size:11.0pt'>Default. Will auto guess the best behavior.</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>0: DISABLE: disable SRTP (don't forward SRTP and respond in 200 Ok without srtp in the sdp).<br> <i>Can be used to remove SRTP without any extra server side processing if the client allows plain RTP answer for SRTP initiated calls.</i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>1: FORWARD: forward as-is when possible (try to bypass and failback to local decode if the peer doesn't accept SRTP).</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><i><span style='font-size:11.0pt'>With this option you can usually avoid SRTP related transcoding.</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>2: PROCESS: if incoming call is with SRTP, then transcode locally and forward as simple RTP. don't forward SRTP for outgoing calls.<br> <i><span style='font-size:11.0pt'>You can set to this value to let the server process (decode/encode) the SRTP and always forward unencrypted RTP.</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>3: YES: offer SRTP for outgoing calls (even if incoming was without SRTP). For incoming calls this will act like AUTO.<br> <i><span style='font-size:11.0pt'>You can set this value to transcode raw RTP to SRTP.</span></i></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>4 FORCE: always offer and reject call if not with srtp.<br> <i>Same as YES, but will allow only SRTP calls also for inbound.</i></p> <p class="MsoNormal"> </p> <p class="MsoNormal">Default value is -1/AUTO</p> <p class="MsoNormal"> </p> <p class="MsoNormal">There are a few extra SRTP related global configurations which you can change from the “Configurations” from by searching for “srtp”. The defaults are optimal.</p> <p class="MsoNormal">srtp_auth: -1: yes/default, 0: no, 1+: specific algorithm</p> <p class="MsoNormal">def_srtp_alg: defaults to AES_CM_128_HMAC_SHA1_80</p> <p class="MsoNormal"><i>The followings are supported: AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32, AES_CM_256_HMAC_SHA1_80, AES_CM_256_HMAC_SHA1_32</i></p> <p class="MsoNormal"><i> </i></p> <p class="MsoNormal">You can also configure SRTP per user form the Users and devices form -> Functions page -> Media relay section. </p> <p class="MsoNormal">This will overwrite the global setting. </p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>(This will set the tb_users.srtp field but the value will be 2 points higher then for the global srtp settings. For example tb_users.srtp 3 means FORWARD)</span></i></p> <p class="MsoNormal"> </p> <p class="MsoNormal">It is recommended to use TLS transport for the signaling if you need SRTP encryption for the media. </p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: </span></i></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:11.0pt'>Depending on the circumstances (routertp and whether any local RTP processing is required), the server might just bypass the SRTP stream (P2P media between the peers), it might forward the SRTP stream but doesn’t encode/decode or it might forward with local encoding/decoding. If local processing is required, can be specified with the rtpmightlocalprocess global config. Default is -1 (auto), 0 means never (usually meaningless), 1 means always (which means that the SRTP streams will be always decoded and then re-encoded if required)</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:11.0pt'>If the target party rejects the call due to SRTP or missing SRTP (for example with SIP/2.0 488 Not Acceptable Here), then by default the server can retry the call with SRTP transcoding (with or without SRTP). <br> This behavior can be disabled/enabled/forced with the autosrtp global setting: </span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:11.0pt'>0: disable. never auto failback to SRTP transcode</span></i></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:11.0pt'>1: enable with auto guess (default value)</span></i></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>§<span style='font:7.0pt "Times New Roman"'> </span></span><i><span style='font-size:11.0pt'>2: force. always auto failback to SRTP transcode (with the risk that codec transcoding would be needed instead)</span></i></p> <h3><a name="_Toc139450064"></a><a name="_Toc137903546"><span style='font-size: 12.0pt'>5.64. Codecs</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The sofswitch can route any audio, video and fax codecs.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the audio stream needs to be manipulated (conference, call recording), the following codec’s are supported:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>G.711, OPUS, G.729, G.723, GSM, iLBC, Speex, G.722</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(Voice recording, “voice here” and conferencing feature will work only with these codecs.)</span></p> <h3><a name="_Toc139450065"></a><a name="_Toc137903547"><span style='font-size: 12.0pt'>5.65. How to reserve GSM capacity for a certain protocoll</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In the global configuration you have to set the following keys:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>reserveforh323: number of channels to be reserved for traffic received from H323;</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>reserveforsip: number of channels to be reserved for traffic received from SIP.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On packet and gateway level you can specify the maximum number of reserver channels from that packet by setting the “maxalloc” field (defaults to 0!).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>When set properly, the server will reallocate the requested best quality channels for the requested direction in every hour.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>To manually reserve capacity for sip set the reserverfor field in tb_sims to 1 on the required channels.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450066"></a><a name="_Toc137903548"><span style='font-size: 12.0pt'>5.66. PDF creation in MManage</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In order to use “PDFCreator” to save the invoice in PDF, some modifications are needed to the program</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>1. Make sure that the default PDF printer is set to “PDFCreator” </span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(MManage -> Menu -> Settings -> Options -> Default PDF Printer option)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>2. Open the printer “Options” Form</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be achieved </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-when you save invoices as PDF first time </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>or </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-from Start Menu -> Programs -> PDF Creator -> PDF Creator -> Printer Menu -> Options</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>3. Setup Auto-Save</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Select the Programs->AutoSave form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-check the “Use Auto-save” checkbox</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-In the filename template type: <Title></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Check the “Use this directory for auto-save” checkbox, and select the folder where the invoices will be saved</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>>Now your invoices will be saved automatically in the selected folder when you select PDF as output.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>If PDF creation doesn’t work:</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. check if the “Print Spooler” service is running (set it to start automatically in StartMenu->Settings->ControlPanel->Administrative Tools->Services)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. reinstall “PDFCreator” by starting the “PDFCreator.exe” from your MManage directory</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you cannot use the “PDFCreator” program, you can change the PDF creator tool in MManage -> Menu -> Settings -> Options -> Default PDF Printer option</span></p> <h3><a name="_Toc139450067"></a><a name="_Toc137903549"><span style='font-size: 12.0pt'>5.67. How to setup a new virtual server instance</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>1. create a new directory named “virtserverX” </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. copy all files from an old virtserver directory (except the logfiles)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. rename virtserverOLD.exe to virtserverNEW.exe</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>4. register the new virtserverX.exe as a system service</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>5. rewrite the start.bat and stop.bat</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>6. allow the new service (and other executables if any) in the OS firewall</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>7. create a new ftp directory for the recorded voices files under the “voice” directory and set the correct rights</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8. set the database connection settings in the inifile</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>9. clone an old database instance</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10. clean old database tables (MManage ->Advanced->Clean Database Tables)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>11. setup default tables (MManage ->Advanced->Setup Default Virtserver Database)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>12. upgrade to the newest version (MManage ->Advanced->CC SW Version Migration)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>13. setup configuration (MManage ->Settings-> Quick Setup)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>14. check port collisions (rewrite portnumbers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>15. configure routing in the mainserver (in and out). Add the virtserver user as traffic sender and sipproxy</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>16. allocate numbers in the mainserver for the new virtserver instance (callback numbers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>17. start the new virtual server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>18. make a testcall</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>19. check the logfile for errors. test MAgent. check MManage</span></p> <h3><a name="_Toc139450068"></a><a name="_Toc137903550"><span style='font-size: 12.0pt'>5.68. Fax detection</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Usually you can filter out fax calls by setting the “</span><span lang="HU" style='font-size:9.0pt; font-family:"Arial",sans-serif'>block711</span><span style='font-size:11.0pt'>” global setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450069"></a><a name="_Toc137903551"><span style='font-size: 12.0pt'>5.68. Handling dynamic & private ip/port</span></a><span style='font-size:12.0pt'> </span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>For sip proxyes, endusers and gsm gateways the server will handle ip and port changes automatically. For sip proxyes and endusers the ip/port/transip/transport settings will be changed dynamically only if the “Can Dial” option is enabled for the device.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450070"></a><a name="_Toc137903552"><span style='font-size: 12.0pt'>5.69. Fax settings</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>faxhost: email-fax gateway domain name or ip</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxuser: smtp username</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxsubject: email subject</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxfromaddr: from field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxfromname: from name field</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxnormalize:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0 = leave original number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1=normalize</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2=normalize, no iec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3=normalize, with iec</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>faxsuffix: append after faxnumber (usually @host.domain)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450071"></a><a name="_Toc137903553"><span style='font-size: 12.0pt'>5.70. License limitations</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure the limits in the “licensecfg” global config section, but the configured values cannot exceed the builtin hardlimits. Most of builtin hardlimits are listed in the “license” section or you can check them in MManage->help->licensing menu. The -1 value means “no limit”.</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>When the software has no builtin and configured limits, than only the hardware can restrict its performance and throughput.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following hard <b>limits</b> are built in the software:</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXALLUSERS</span></u><span style='font-size:11.0pt'>: to restrict the total number of users and devices (including endusers,gateways, etc)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Devices behind this limit will be disabled (calls blocked) </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXSIPUSERS</span></u><span style='font-size:11.0pt'>: to restrict the total number of sip endusers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Users behind this limit will be disabled (calls blocked) </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXGATEWAYS</span></u><span style='font-size:11.0pt'>: to restrict the total number of sip, h323 and gsm gateways, gatekeepers and proxies.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Gateways behind this limit will be disabled (calls blocked) </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXTRAFFICSENDERS</span></u><span style='font-size:11.0pt'>: to restrict the total number of sip traffic senders</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Traffic senders behind this limit will be disabled (calls blocked) </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXCHANNELS</span></u><span style='font-size:11.0pt'>: to restrict the total number of gsm channels (active simcards)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> Server will not accept more simcards to be active, thus no calls will be routed to them.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXCCALS</span></u><span style='font-size:11.0pt'>: to log exceeding traffic. When the number of the simultaneous call count exceed this limit, a log entry will be written with the following text: “WARNING, max concurrent calls reached (license) [num of calls]”. </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXCALLSBLOCK</span></u><span style='font-size:11.0pt'> : call behind this limit will be dropped with “Max concurrent calls reached” reason code. </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXCCALSPERMIN</span></u><span style='font-size:11.0pt'>: max number of call setup/minute. </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXSL</span></u><span style='font-size:11.0pt'>: max speachlength/day in minutes. All calls will be dropped after this limit is reached.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXSESSIONSPEECHLEN</span></u><span style='font-size:11.0pt'>: max speech length for all calls in miliseconds.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXREGISTRATIONS</span></u><span style='font-size:11.0pt'>: max number of registered users (by the nature of sip registration process, this limit can’t be 100% precise)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>MAXTAGENTS</span></u><span style='font-size:11.0pt'>: max number of maximum MAgent application registrations. There is no way to control wich of the MAgent application will be blocked. (The registration request will be refused when there are more TAgents online than this limit, where “online” means at least registered status in the last 15 minutes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following <b>modules</b> can be added/removed:</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callcenterout </span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callcenterin</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>extra</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>filtering</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>failover</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>alerting</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>recharge</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>gsmextra</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sip</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>h323</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>simplatform</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>simbank</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>To check for more limitations, search the config with the “license” and “max” keyword.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <h3><a name="_Toc139450072"></a><a name="_Toc137903554"><span style='font-size: 12.0pt'>5.71. Redirect or forward sessions to other domains</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Routing to other domain can be restricted by the “<u>fwdtootherdomains</u>” global config setting. This means SIP calls with other domains in the request uri (not listed in the “<u>domainnames</u>” values, and no IP address match)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> The following values are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=don’t forward calls to other domains </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1=check if our numbers first (local user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2=don’t forward mobile numbers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3=forward all required sessions</span></p> <pre><span style='font-size:11.0pt;font-family:"Times New Roman",serif'>4=forward all required with “Moved Temporarily”</span></pre><pre><span style='font-size:11.0pt;font-family:"Times New Roman",serif'>5=unconditional move (will move all required traffic without checking the caller)</span></pre> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can forward calls to other domains before any routing configuration will be checked. (with 302 Moved Temporarily)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following config values will be applied:</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Forwardpx</span></u><span style='font-size:11.0pt'>: comma separated prefixes to be forwarded. ‘*’ means all traffic (can be used for <b>failovering and load balancing</b>). Set to emty to disable forwarding.</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Forwardto</span></u><span style='font-size:11.0pt'>: IP address or domain name where these prefixes will be forwarded.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>This feature is usually not enabled for service providers ( if you provide services for costs), and usually is enabled for home or company users.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450073"></a><a name="_Toc137903555"><span style='font-size: 12.0pt'>5.72. Delete old database backup</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can automate backup cleanup by setting the following global config values:</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Deldbbackup</span></u><span style='font-size:11.0pt'>: days to keep (-1 disables cleenups)</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Dbbackupdir</span></u><span style='font-size:11.0pt'>: database backup directory</span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>dbdelbackupdir1</span></u><span style='font-size:11.0pt'>, <u>dbdelbackupdir1</u>, <u>dbdelbackupdir3</u>: database backup subdirectories</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>This feature is useful, when the database engine doesn’t have cleanup feature.</span></i></p> <h3><a name="_Toc139450074"></a><a name="_Toc137903556"><span style='font-size: 12.0pt'>5.73. Sales commissions</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The sales cost will be calculated to the CDR record “<u>costsales</u>” field. So you can build any statistics based on this value.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Every user can have the “<u>Added By</u>” field filled, wich will point to the sales person where the user belongs.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define the sales <u>commission</u> explicitly in the “Price setup” form (Type must be set to “Sales cost”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If no such price is defined, than the sales commission will be loaded from the actual sales <u>user setting</u>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The defined commission percent will be calculated for the <u>profit</u> <b>or</b> for the <u>enduserprice</u>. This behavior can be set by the “<u>salescomissionfromprofit</u>” global config.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Sales can give up for the users some <u>reduction</u> wich will be substracted from their cost. This can be configured with the “reduction” value for the individual endusers.</span></p> <h3><a name="_Toc139450075"></a><a name="_Toc137903557"><span style='font-size: 12.0pt'>5.74. Multihomed setup</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UDP ports must be binded to different ip interface (at least the default sip port 5060), or set to different values.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>TCP ports must be setup differently</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On the gsm gateway set the serverip to the binded ip and the cmdport to the gsmclientport</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Change the pipename setting in the gatekeeper.ini</span></p> <h3><a name="_Toc139450076"></a><a name="_Toc137903558"><span style='font-size: 12.0pt'>5.75. How to scan your SP for live numbers</span></a></h3> <p class="MsoNormal">The scanner thread can be used to initiate phone calls to a range of phone numbers and will store the validity status of these number in CDR records.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Phone numbers can be specified by a range (<span style='font-size:11.0pt'>scan_from, scan_untill</span>) or loaded from a text file (<span style='font-size:11.0pt'>scan_filepath</span>).</p> <p class="MsoNormal">The speed of the thread can be controlled by the following options: <span style='font-size:11.0pt'>scan_callival, scan_callsperminute, scan_maxcalls (you might specify all these 3 constrains for a better control).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If there is no error in the configuration, the scanner thread will start immediately withing 2 minutes after service startup.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Otherwise the scanner can be started/stopped with the “checkscanner” console command (will start if the parameters are ok and scan_enable</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal">At the end of the scan, you can query the results from tb_cdrs.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following global config values must be set accordingly:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_enable –set to 0 to disable scanning or 1 to enable (The scanner thread will start automatically if this is set to 1 and will stop automatically on 0 value)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_from –range start</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_untill –range end</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_filepath -to load the numbers from file (scan_from and scan_untill will not be used in this case)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_callernum –a valid username (phone number) from “users and devices”. Proper routing must be set for this caller. (A number)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_callival –new call attempt interval in msec. (delay between 2 calls)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_callsperminute –max calls/minute to initiate</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_maxcalls –max simoultan calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>scan_stop_at –at what stage the call setup progress will stop. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0=trying,1=progress (default),2=ringing,3=connect</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>*all global config can be listed if you filter for the “scan” word”</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The results can be seen in the marker field of the cdr records:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> SU1=unknown </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SS1=trying (scan success 1: the last status was: trying) -2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SS2=progress (scan success 2: the last status was: progress) -3</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SS3=ringing (scan success 3: the last status was: ringing) -4</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SS4=connect (scan success 4: the last status was: connect) -5</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SF1=disc code (scan failed 1: the last status was: disc code received) -6</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>SF2=bye (scan failed 2: the last status was: bye received) -7</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example the following query will list all live numbers when the scan_stop_at is set to 1:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New"; color:blue'>select</span><span style='font-size:10.0pt;font-family:"Courier New"'> callednumber <span style='color:blue'>from</span> tb_cdrs <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>where</span> datum <span style='color:gray'>></span> X <span style='color:gray'>and</span> callerid <span style='color:gray'>=</span> Y <span style='color:gray'>and</span> marker <span style='color:gray'>in</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:red'>'SS2'</span><span style='color:gray'>,</span> <span style='color:red'>'SS3'</span><span style='color:gray'>,</span><span style='color:red'>'SS4'</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also consider a number to be live on special disconnect reason codes (like user busy)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disconnect codes are stored in tb_reasoncodes (there are mappings to SIP codes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example the following statement will list all numbers found as valid in the last 7 days including calls with “Busy here” disc reason.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New"; color:blue'>select</span><span style='font-size:10.0pt;font-family:"Courier New"'> callednumber <span style='color:blue'>from</span> tb_cdrs <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>where</span> datum <span style='color:gray'>></span> <span style='color:fuchsia'>GETDATE</span><span style='color:gray'>()</span> <span style='color:gray'>-</span> 7 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>marker <span style='color:gray'>in</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:red'>'SS2'</span><span style='color:gray'>,</span> <span style='color:red'>'SS3'</span><span style='color:gray'>,</span><span style='color:red'>'SS4'</span><span style='color:gray'>)</span> <span style='color:gray'>or</span><span style='color:blue'> </span><span style='color:gray'>(</span>marker <span style='color:gray'>=</span> <span style='color:red'>'SF1'</span> <span style='color:gray'>and</span> discreason <span style='color:gray'>in</span><span style='color:blue'> </span><span style='color:gray'>(</span>4486<span style='color:gray'>)))</span></span></p> <h3><a name="_Toc139450077"></a><a name="_Toc137903559"><span style='font-size: 12.0pt'>5.76. Routing calls from virtual servers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The actual virtsever must be configured as a traffic-sender in the mainserver.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the virtserver, the mainserver must be configured as a sip-proxy.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Setup the routing in the virtual server and in the mainserver too.</span></p> <h3><a name="_Toc139450078"></a><a name="_Toc137903560"></a><a name="_5.77._Routing_calls"></a><span style='font-size:12.0pt'>5.77. Routing calls to virtual servers</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>From the mainserver there are two possibilities:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -set some phone numbers “location” to virtserver id and /or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -setup the routing (for a range of numbers defined by a prefix)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <i>The actual virtsever must be configured as a sip-proxy in the mainserver.</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the virtserver:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -setup the callbacknumber ant it’s routing correctly in global configuration and /or</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> -assign real phonenumbers for operators (or endusers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> <i>In the virtserver, the mainserver must be configured as a traffic-sender..</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450079"></a><a name="_Toc137903561"><span style='font-size: 12.0pt'>5.78. How to add plugins in MManage</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Create your custom exe.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the MizuManage.ini under the “plugins” section add your plugin entry:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> nameX=MyPlugin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> cmdX=MyPlugin.exe</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>X is a number starting from 0 to MAXPLUGINCOUNT</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The MManage will pass the database access parameters in the command line.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Any other parameter must be readed from the inifile.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Command Line: dbserverip,dbport dbname username password connectionstring</span></p> <p class="MsoNormal" style='text-indent:.5in'><i><span style='font-size:11.0pt'>*Please note that appserverip may differ from dbserverip!</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Direction parameters will be located under the “parameters” section. Read them as soon as possibile.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following keys are defined:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromdate, todate</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>source, destination</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromtype,fromid, frompacket, fromsimid, fromgroup, fromcamp</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>totype, toid, topacket, tosimid, togroup</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromname, frompattern</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>toname, topattern</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromenabled, toenabled</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromidlist; toidlist</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromsimidstr; tosimidstr</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromip, toip</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fromsimgrouplist, fromusergrouplist</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tosimgrouplist, tousergrouplist</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>reloadgroups reloadgroups</span></p> <h3><a name="_Toc139450080"></a><a name="_Toc137903562"><span style='font-size: 12.0pt'>5.79. Request/response target address</span></a></h3> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>Because the server will try to send the sip messages to all possibile addresses, sometime it will misroute it. </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>With the <b>denyaddr</b> setting you can restrict the address posibilities. It can be set global or user level.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:11.0pt'>The following values are defined:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>NULL <i>//will load the default denysetting</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>* <i>//allow all</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>loopbackip, loopbackaddr <i>//127.0…, 0…</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>localip, localaddr <i> //locally configured or autodetected ip/port</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>lanip, lanaddr <i>//192.168, 10.0, etc</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>privateip, privateaddr <i> //local + lan</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>notfromip, notfromaddr <i>//the address from where messages are received</i></span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>notsigip, notsigaddr <i>//the address sent in sip signaling</i></span></p> <p class="MsoListParagraphCxSpLast" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>specificip, specificaddr <i> //any ip or ip:port</i></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Examples:</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> to restrict the target address for a sipuser you don’t allow local and lan ip: <b>privateip</b></span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> to restrict the target address for a virtserver you don’t allow: <b>localaddr</b> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> to restrict a misconfigured proxy wich is always telling you 11.12.13.14: <b>privateip, 11.12.13.14</b></span></p> <p class="MsoNormal"><b><span style='font-size:9.0pt'> </span></b><span style='font-size:9.0pt'>on a virtserver you must deny only the <b>localaddr</b> <i> for the mainserver (wich is configured usually as a sipproxy) and for the operators you can deny </i><b>privateip</b></span></p> <h3><a name="_Toc139450081"></a><a name="_Toc137903563"><span style='font-size: 12.0pt'>5.80. Extra charges</span></a></h3> <p class="MsoNormal">To increase the call durations (and the price) for the CDR records, set the “incduration” global config option to true and then set the “incduration” field for the users to one of the following values:</p> <p class="MsoNormal">0 = no increase </p> <p class="MsoNormal">1 = small inc ~ 1% </p> <p class="MsoNormal">2 - normal inc ~ 2% </p> <p class="MsoNormal">3=bigger inc ~ 3% </p> <p class="MsoNormal">4=very big inc ~ 4% </p> <p class="MsoNormal">5=very big inc ~ 5% </p> <p class="MsoNormal">6=abnormal :)</p> <p class="MsoNormal">above 6: means a fix percent increase</p> <p class="MsoNormal"> </p> <p class="MsoNormal">You might also set the “incdurationmode” global config option to 1 if you wish the increases to be applied only for endusers and not the resellers.</p> <p class="MsoNormal"><b><span style='font-size:9.0pt'> </span></b></p> <h3><a name="_Toc139450082"></a><a name="_Toc137903564"><span style='font-size: 12.0pt'>5.81. Automatic prepaid credit expirity</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set prepaid credit by the “Add with elapse” button to elapse automatically.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following configurations are defined:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Creditunit: How much credit means 1 day</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Maxcreditelapsedays: max number of days when the credit will elapse<br> Accelapsedays: the number of days from creditelapsedt when the account will expire</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Tb_users. Creditelapsedt: date-time when the credit will be expired</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Tb_users.Accelapsedt: date-time when the account will be expired</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450083"></a><a name="_Toc137903565"><span style='font-size: 12.0pt'>5.82. Simple prefix rewrite</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>To rewrite prefixes on router number normalization, you have to set the following global config values:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewritestr: the original prefix</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewritefrom: keep from</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewriteto: inserted string</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>for example to handle the hungarian roaming prefix: 08 + SK + BK + NSN +SN you have to set the following values: </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewritestr: 08X…</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewritefrom: 9</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>prefixrewriteto: 36</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450084"></a><a name="_Toc137903566"><span style='font-size: 12.0pt'>5.83. Short number and internal billing</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set the short number billing mode by the “shortnumbill_type” config value. When set to 0, all short numbers are billed with the price set in “internal_providercost” and “internal_endusercost”. When set to 1 (default),, then the “999” prefix is inserted before the called numbers, and you have to create billing entries for these numbers.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Numbers are treated as “short” if its length doesn’t exceed the value set by the “billshortnumlength” global config option.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Calls between endusers are billed with the “internal_providercost” and “internal_endusercost” values (defaults to 0).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450085"></a><a name="_Toc137903567"><span style='font-size: 12.0pt'>5.84. Cropping sound on ring when playing voice (ringtone, announcement or any other prompt</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Cropping sound on ring when playing voice (ringtone, announcement or any other prompt)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the stopplayeronrtprec global config value.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450086"></a><a name="_Toc137903568"><span style='font-size: 12.0pt'>5.85. How to play user credit in IVR</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a “Play number” action.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enter [credit] for the file name.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450087"></a><a name="_Toc137903569"><span style='font-size: 12.0pt'>5.86. Mizu Server security</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Moved to “Security and account limiting” section</span></p> <h3><a name="_Toc139450088"></a><a name="_Toc137903570"><span style='font-size: 12.0pt'>5.87. Ringtone for IVR forwarded calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Can be controlled by the <u>playivrfwdringtone</u> global configuration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>We have 4 options here:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0=no ringtone from the server (instead we can play any file directly from IVR). In this case if there is no other IVR file playback in progress, the client can hear the ringtone generated by the called endpoint</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1=generate ringtone on ring received if there are no other IVR playback in progress (in this case the client will hear ringtone even if the called endpoint is not generated –i.e. it just sends ringing message in signaling). This is the default setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2= generate ringtone on ring received even if other file playback is in progress (stopping the old playback)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3=generate fake ringtone immediately after call was sent to routing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450089"></a><a name="_Toc137903571"><span style='font-size: 12.0pt'>5.88. How to enable codec transcoding</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>By default the server will try to auto-negotiate the “best” possible common codec between peers and it can automatically failback to transcoding if there is no common codec, thus most probably you don’t need to touch the code or transcoding related settings.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to prefer or force some codec for a SIP endpoint, then just set the “Codec” setting from the “Users and devices” form “Functions” tab (this can be set for Enduser, Traffic sender and SIP Server entries). </span><i><span style='font-size:10.0pt'>This will set the tb_users.choosecodecs field accordingly.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to force transcoding, then also select the “Transcode” checkbox. This should be done only if you know that the caller and called pary will not have a common codec. </span><i><span style='font-size:10.0pt'>This will set the tb_users.</span></i><i><span style='font-size:11.0pt'> </span></i><i><span style='font-size:10.0pt'>needcodecconversion field to 1.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also need to adjust the convertcodecs global config after your needs (list all the possible payloads).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>More details:</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If one of your peers has limited codec capabilities or the accepted codec(s) doesn’t match with the sender codec’s, then set its “<b>needcodecconversion</b>” to 1 (for the target user which is usually a SIP Server user or Enduser)</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Set the “<b>convertcodecs</b>” global config value to the target codec payload list. The default value is 0,8,18,3,105 which means PCMU,PCMA,G.729,GSM and OPUS-wideband. The list should include both the caller and called party codec’s.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>The server is able to transcode between the following codecs: G.711 A-law , G.711 A-law ,G.729, G.723.1, <span style='color:black'>GSM, Speex 2,3,4,5,6 (narrowband, wideband and ultrawideband), OPUS (narrowband, wideband and ultrawideband), </span>G.726 and G.722. You might also have to set the “choosecodecs” field for the target user (same as the “convertcodecs” global config value) and the “convertcodecsforced” global config option to true.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Be aware that codec transcoding require a high amount of CPU usage. For example one CPU (core) can handle around maximum 10-200 simultaneous transcoding between PCMU and G729 on full load (depending on your CPU type).</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450090"></a><a name="_Toc137903572"><span style='font-size: 12.0pt'>5.89. Possible NATs and firewalls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are several ways UDP might be handled by a specific NAT or firewall implementations, these are categorized into:</span></p> <p class="MsoNormal" style='margin-bottom:12.0pt'><span style='font-size:11.0pt'><br> <u>Full Cone NAT</u><br> A full cone NAT is a solution, where all requests from the same internal IP address and port are mapped to the same external IP address and port. Furthermore, any external host can send a packet to the internal host, by sending a packet to the mapped external address.</span></p> <p class="MsoNormal" style='margin-bottom:12.0pt'><span style='font-size:11.0pt'><br> <u>Restricted Cone:</u><br> A restricted cone NAT is a solution, where all requests from the same internal IP address and port are mapped to the same external IP address and port. Unlike a full cone NAT, an external host (with IP address X) can send a packet to the internal host only if the internal host had previously sent a packet to IP address X. </span></p> <p class="MsoNormal" style='margin-bottom:12.0pt'><span style='font-size:11.0pt'><br> <u>Port Restricted Cone</u><br> A port restricted cone NAT is like a restricted cone NAT, but the restriction includes port numbers.<br> Specifically, an external host can send a packet, with source IP address X and source port P, to the internal host only if the internal host had previously sent a packet to IP address X and port P.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'><br> <u>Symmetric Nat</u><br> A symmetric NAT is a solution, where all requests from the same internal IP address and port, to a specific destination IP address and port, are mapped to the same external IP address and port. If the same host sends a packet with the same source address and port, but to a different destination, a different mapping is used. Furthermore, only the external host that receives a packet can send a UDP packet back to the internal host.<br> <br> </span></p> <h3><a name="_Toc139450091"></a><a name="_Toc137903573"><span style='font-size: 12.0pt'>5.90. How to disable CLI for all outgoing calls</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>For the sip proxy users(s) in the <u>rewriteanumber</u> put “anonymous”. Make sure you don’t have <u>identity forward</u> and <u>identity rewrite</u> (both of them must be empty)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450092"></a><a name="_Toc137903574"><span style='font-size: 12.0pt'>5.91. How to change the database username/password</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The auto installer will use the “sa” username with “srEgtknj34f” password by default.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Install the SQL Server Management Studio if not already installed.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Login with the old credentials.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Open “Security” -> “Logins”. From here you can easily add/remove any users or change passwords.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Before changing the default user settings, stop the mserver service (By launching the stop.bat file or from Services).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Change the database settings in the mizuserver.ini configuration file.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Restart the voip service.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450093"></a><a name="_Toc137903575"><span style='font-size: 12.0pt'>5.92. Performance optimizations -fine-tune</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server is optimized by default and will also fine-tune itself at runtime.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Do not change these default settings unless you have a solid reason to do so on high traffic servers if you have performance issues.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the v_check_blakclist_int sp if there are a lot of blacklisted numbers (global config blacklisttype = 2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable rtp routing whenever possible (set the default to “route rtp if both behind nat”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set getpacketloss global config option to 0 (this will enable fix rtp relay)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable resellerbilling if possible (Set to 0 if you are not working with resellers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set trace level to 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Switch off dbmaint_mssqldbbackup (set to 0) and set db backup from ms sql studio</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set outboundprefix1,</span> <span style='font-size:11.0pt'>outboundprefix1 and outboundprefix2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable early media on client and server side</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable retrybilling, retrycalldir and retryrouting</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase media frame/packet</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set uniqueportperuser to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “allowlastwrongnum” to false</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “usesockrecmutex” to false</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “usemencmutex” to false</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “rtpalwaysroutebyfs” to 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “fs_timer” to 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “dbcache” to 2 if you have enough RAM</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “checkrtpevents” to false if you don’t need DTMF based conference or transfer</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set lookupcdrcalldirection to false (disable direction name in cdrs)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase maxasyncrecthreads (set to number of available cpu)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set threadsafeoops to 1 (or to 2 if there are stability issues)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable/disable useasynctransportthread (global config option for async send, defaults to -1 which depends on cpu count); set the useasynctransportthread global config option to 1 if too high load for the main thread</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use MS-SQL query governor</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off disk write-cache buffer caching if you have a separate power supply</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the usevgetpriceint to true (also requires dbversion 124; with this mode, + and 0 prefixes are not allowed in the billing. Only numbers)<br> Setup user caching (set “cacheregistrations” to 2)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set checkfilecontents to false.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set updateusrcalldate to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>set #define MAXMSGLEN to 2000</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Adjust DEFQUEUELEN</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set REBUILDREGCLIENTS to -1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Remove performance counters, lasttoops</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set offlinechat to 0.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set checklocalnumbers to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set blacklisttype to 2 if you have a lot’s of blacklisted numbers (convert to tb_blacklist_int)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set quickanswerforoptionnotify to 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set simultancallscreditcut to 0 or 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Finetune opus settings (lower bandwidth)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set resolvedns to 1 (for non blocking / only delayed resolve)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set useencryption to 0 if no mizu encrypted clients are used</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set checkiostcpfastencrypt to 0 if no iOS encryption is used</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off cpu affinitiy by settin the followings to 0: cfg_cpuaffinity, autocpuaffinity, autocpuaffinitysubprocess,</span> <span style='font-size:11.0pt'>autocpuaffinitythreead</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set usemencmutex to false (migt result in instability)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set waitforsqlupdate to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set reusedblockedep to 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set validatesipmessages to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “useasynctransportthread” to 1 (especially if TCP is used)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Optimize the number of threads (“thead”settings)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase REGISTERIVAL,upperexpire, userofflinemin, upperexpiremin</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set allowforkforsignaling to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set usertpmutex to false</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set allowlogloss to 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase cfg_sipmsgresendival</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off creditcheckforpostp</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off allowforkforsignaling</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off creditcheckforts</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off lookupcdrcalldirection</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off brs if not needed. (“lcr_brs”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off the dynamic firewall.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off client credit (balance) notifications (set sendusercredit to 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off rtp mutex (set “usertpmutex” to false)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable RTCP (set enablertcp to 0)<br> Remove rules if not needed (checkprefixroules)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off checkdbconf or set to 1 if db interface needed.<br> Turn off checkepvalidity (Set to 0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off storecdrcomments</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn of A number authentication if not needed (anumberhandling=0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn on quickrtp</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off forking (media and signaling also)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off rerouting</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set fastackforcalls to true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off input validation (validateinput)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Turn off A number lookup for users when not needed</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase the maxregelivetime on high CPU load</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Decrease the maxregelivetime on high memory usage</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase or turn off keep alive message interval</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use only UDP transport</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “alwayssethttpanswerport” to false</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “maxhttpbuffering” to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set “checkwithzerocredit” to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set cdrextra to 0 and remove the following fields from cdrs: billingstep,unitprice,billingentry,origduration,costenduseru<br> System: SQL optimizations (tuning wizard) and profiling according to your workload.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>From v_getroutingtime remove @called_norm2 LIKE tb_routing.calledprefix +'%' and use fixed length matches only</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Don't use LCR</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check your network card settings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-disable flow control</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-enable interrupt moderation</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-enable IP/UDP checksum calculation offload if you have a performant network card / less CPU inverse or disable if your CPU is high-end bug the network card is moderate only (some network cards might not be able to keep up with the checksum calculation workload)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Run SQL profiler to find out low performing queries</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Adjust MAXDOP option (to prevent one query stealing all your cpu time)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Disable all software firewalls (disable the windows built-in firewall). Firewalls has a big impact on UDP traffic.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set ipdontfragment to 1 (test if peers can still receive large udp packets such as SIP INVITE)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Add the app folder to your virus scanner (defender) exception list</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Some other OS optimisations:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Disable QoS Packet Scheduler</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Disable TCP/IP v6</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Disable Indexing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Set screen saver to none</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Sound Off and Sound scheme to No Sounds</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Adjust Visual Effects to best performance</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Clear C:\Users\Administrator\AppData\Local\Temp folder</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Go to the cmd prompt and type powercfg.exe -h off to disable hibernation. (This also deletes the hiberfile.sys from c:\)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Power Options (from Control Panel) Change option to High Performance (http://support.microsoft.com/kb/2207548)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Configure SNMP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> - Defragment the C drive</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-RTP routing offload</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-From server management install the “Network Policy and Access Service” Role, “Routing” feature</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-From “Routing and remote access” right click on the server node and select “Configure and enable Routing”</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-Select the “Custom” option and then select “NAT”</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-Rigth click on the “NAT” node and from “New Interface” select your network card connected to the public network/internet</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-Select “Public” interface and select “Enable NAT on this interface” then click OK to save</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'>-for the mserver global config, set the followings:</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> -rtpoffload = 1 </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:11.0pt'> -for the “rtpoffloadapter” enter the name of your network adapter. (default is: “Local Area Connection”)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Increase page file maximum size to allow more virtual memory (If auto managed then Windows might limit it to 4 GB)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-System/MS SQL optimisations</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Set forced parametrization: ALTER DATABASE mserver SET PARAMETERIZATION FORCED</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-optimize indexes and fillfactor: </span><a href="https://www.brentozar.com/archive/2013/04/five-things-about-fillfactor/"><span style='font-size:11.0pt'>https://www.brentozar.com/archive/2013/04/five-things-about-fillfactor/</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-set the v_selpattern to return only top 10</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-remove unneeded called prefix length checks from v_getroutingtime</span><span style='font-size:9.0pt'> (PATINDEX ('%,'+substring(@called_norm2,1,1)+',%', ','+tb_routing.calledprefix+',') >0)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-increase the recovery interval (to 5 or 10 depending on your needs)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-optimize for ad hoc workloads:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> sp_configure 'show advanced options',1</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>reconfigure</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>go</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>sp_configure 'optimize for ad hoc workloads',1</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>reconfigure</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>go</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-</span><a href="https://www.brentozar.com/blitz/tempdb-data-files/"><span style='font-size:11.0pt'>create 8 tempdb with equal size</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-add TOP X for</span> <span style='font-size:11.0pt'>v_getroutingtime (1 is enough if you are not using failovering between patters. Otherwise set to a reasonable value)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-review the following settings</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("supervisor","canrestartformalfunctions","1");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","mincdrcount20min","1");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxmemoryutilization","800000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","minmemoryutilization","280000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxgkmemoryutilization","90000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","priorityboost","false");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","wrongnumcache","100");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("SIPSettings","MAXSUBSMSGCOUNT","35000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("SIPSettings","MAXWRONGMSGALLOWED","4000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("SIPSettings","MAXWRONGAUTHFROMIP","3000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("SIPSettings","MAXFAILEDAUTHENABLEDIPPORT","170");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("supervisor","maxnocdrmin","6000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("supervisor","maxnologival","20");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("SIPSettings","MAXH323GKCDRCACHE","400");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("CallCenter","maxcallatonce","1000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("CallCenter","maxcallsperminute","5000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("CallCenter","predectivemaxsucccalls","500");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("CallCenter","stopwrongcdrc","400");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","allowlastwrongnum","true");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxroutereqpermin","5000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","MAXEPCOUNTTRESHOLD","1000");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","checkmaxcalls","500");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxauththreads","9");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxivrthreads","9");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxasyncqueryhreads","9");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> SetCfgStr("settings","maxroutingthreads","9");</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-enable Disk Write Caching (only on stable servers with backups)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-use SSD and as many RAM as possible</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-If you are using SQL Server Enterprise and high disk usage and low CPU usage: Use Compression</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-put the main database, tempdb and logs to deparate disks</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-put the tempdb to a ramdisk if you have plently of RAM</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-use in-memory tables</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-increase the 'min memory per query' option if your server has a lot of memory available</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-set the 'priority boost' SQL Server options to 1 of you have a dedicated sql server</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-split the database to multiple files</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-on servers hosting MSSQL, format disk with NTFS 64K allocation unit size</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>-fine tune MSSQL based on your hardware/configuration/requirements: </span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:10.0pt'>USE mserver;</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> GO</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> EXEC </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'cost threshold for parallelism', 30; //set to 20-90 (50)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'max degree of parallelism', 4; //set to number of processors / 4</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'blocked process threshold', 60 ;</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'optimize for ad hoc workloads',1 //might degrade the performance!</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'query wait', 60;</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'max server memory', 4096; //MB auto set Max Server Memory to 90% of the system (leave at least 10% or 2 GB for the OS)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> sp_configure 'backup compression default', 1;</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> RECONFIGURE WITH OVERRIDE ; </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> GO</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>SELECT name, value, value_in_use, [description] FROM sys.configurations ORDER BY name;</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>You can set the 'priority boost' SQL Server options to 1. ...if server is dedicated for mssql</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Set OS power management to "High performance"</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>In case if you are hosting multiple services on your server, you might need to </span><a href="start.htm#_5.120._Number_of"><span style='font-size:10.0pt'>increase the heap size</span></a><span style='font-size:10.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Set HKLM\System\CurrentControlSet\Services\AFD\Parameters\FastSendDatagramThreshold value to 1450 (decimal)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Increase <strong><span style='font-weight:normal'>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanmanServer\Parameters\</span></strong><span class="userinput">IRPStackSize</span></span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>netsh int ipv4 set dynamicport tcp start=40000 num=64000</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>netsh int tcp set global dca=enabled</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>netsh int tcp set global netdma=enabled</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Set the power plan to “High performance”</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>check perfmon /report</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><a href="https://msdn.microsoft.com/en-us/library/windows/hardware/dn529133(v=vs.85).aspx"><span style='font-size:10.0pt'>https://msdn.microsoft.com/en-us/library/windows/hardware/dn529133(v=vs.85).aspx</span></a></p> <p class="MsoNormal"><a href="http://msdn.microsoft.com/en-us/library/cc558565%28v=bts.10%29.aspx"><span style='font-size:10.0pt'>http://msdn.microsoft.com/en-us/library/cc558565%28v=bts.10%29.aspx</span></a></p> <p class="MsoNormal"><a href="https://kbsupport.blogspot.ro/2012/10/registry-settings-to-improve-network.html"><span style='font-size:10.0pt'>https://kbsupport.blogspot.ro/2012/10/registry-settings-to-improve-network.html</span></a></p> <p class="MsoNormal"><a href="http://blogs.technet.com/b/vipulshah/archive/2006/11/30/understanding-perfmon-counters-while-troubleshooting-sql-server-performance-issues.aspx"><span style='font-size:11.0pt'>http://blogs.technet.com/b/vipulshah/archive/2006/11/30/understanding-perfmon-counters-while-troubleshooting-sql-server-performance-issues.aspx</span></a></p> <p class="MsoNormal"><a href="http://support.microsoft.com/kb/126962"><span style='font-size:11.0pt'>http://support.microsoft.com/kb/126962</span></a></p> <p class="MsoNormal"><a href="http://technet.microsoft.com/en-us/library/cc966401.aspx"><span style='font-size:11.0pt'>http://technet.microsoft.com/en-us/library/cc966401.aspx</span></a></p> <p class="MsoNormal"><a href="http://technet.microsoft.com/en-us/library/cc966420.aspx"><span style='font-size:11.0pt'>http://technet.microsoft.com/en-us/library/cc966420.aspx</span></a></p> <p class="MsoNormal"><a href="http://msdn.microsoft.com/en-us/library/cc558565%28v=bts.10%29.aspx"><span style='font-size:11.0pt'>http://msdn.microsoft.com/en-us/library/cc558565%28v=bts.10%29.aspx</span></a></p> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New"; color:blue'>SELECT</span><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:gray'>*</span> <span style='color:blue'>FROM</span> <span style='color:green'>sys</span><span style='color:gray'>.</span><span style='color:green'>dm_os_performance_counters</span></span></p> <p class="MsoNormal"><a href="https://forums.spybot.info/showthread.php?4723-Solve-Security-Issues-in-Windows-XP"><span style='font-size:10.0pt;font-family:"Courier New"'>https://forums.spybot.info/showthread.php?4723-Solve-Security-Issues-in-Windows-XP</span></a></p> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt;font-family:"Courier New"; color:green'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Increase softswitch stability (and decrease performance) with these settings:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>usemencmutex=true</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>usertpmutex=true</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>usesockrecmutex=true</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>threadsafeoops=2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>other threading</span> <span style='font-size:11.0pt'>and mutex related</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>checkepvalidity = 3</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>recompile with the following settings for TSQueue:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> #define KQUEUE_EXTRAMUTEX</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> #define KQUEUE_USECONDITIONVARIABLE 2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> #define KQUEUE_USEWAITONADDRESS</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>also check the performance related settings above</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>NIC performance:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> https://blog.serverfault.com/2011/03/23/performance-tuning-intel-nics/</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> https://docs.microsoft.com/en-us/biztalk/technical-guides/general-guidelines-for-improving-network-performance</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> https://docs.microsoft.com/en-us/windows-server/networking/technologies/network-subsystem/net-sub-performance-tuning-nics</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> https://helpdesk.flexradio.com/hc/en-us/articles/202118518-Optimizing-Ethernet-Adapter-Settings-for-Maximum-Performance</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span><a href="https://www.tradingtechnologies.com/xtrader-help/tt-system-requirements/appendix-setting-descriptions/nic-settings/"><span style='font-size:11.0pt'>https://www.tradingtechnologies.com/xtrader-help/tt-system-requirements/appendix-setting-descriptions/nic-settings/</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you are using VMWare, increase the interrupt rate as described here: https://kb.vmware.com/s/article/2040065</span></p> <h3><a name="_Toc139450094"></a><a name="_Toc137903576"><span style='font-size: 12.0pt'>5.93. How to reset a failovered gateway/direction</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>-set tb_users<span style='color:gray'>.</span>nopriority to any date-time in the past</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-open failoweing and reset the failovered gateways</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-check if all gateways have provider pricing</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450095"></a><a name="_Toc137903577"><span style='font-size: 12.0pt'>5.94. How to remove the 3 digit techprefix system wide setting</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This might be required for old server versions (before 2009) to convert to the latest database format:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Run the following queries and reload the server config.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_cdrs set callednumber = substring(callednumber,4,99) where calledid > 0 and LEN(callednumber) > 3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>insert into tb_settings (location,filename,inisection,keystr,valstr) values ('global','vserver','settings','dbformat','86174')</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>insert into tb_settings (location,filename,inisection,keystr,valstr) values ('global','vserver','settings','usetechprefix','false')</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_settings set valstr = 'false' where keystr = 'usetechprefix' and inisection = 'settings'</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_users set ccenddate = getdate()+9999</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_users set ccstartdate = getdate()+2 where ccstartdate > getdate()</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable variable length techprefix for the authentication, do the followings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-set the “techprefixlenauth” global config option to -1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-upgrade to the latest v_checkuser stored procedure</span></p> <h3><a name="_Toc139450096"></a><a name="_Toc137903578"><span style='font-size: 12.0pt'>5.95. How to enable H.323 modules?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>H.323 is usable if your license contains these modules and you have installed the H.323 modules during the initial setup.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Open the global configuration form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Search for h323</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set the followings to true:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CAN_hash323</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-CAN_runsipproxy</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Enable the sip2h323caller and sip2h323 users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Restart the VoIP service.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450097"></a><a name="_Toc137903579"></a><a name="_5.96._How_to"></a><span style='font-size:12.0pt'>5.96. How to add SMS provider(s)?</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Content moved to </span><a href="start.htm#_4.12.2._SMS"><span style='font-size:11.0pt'>SMS chapter</span></a><span style='font-size:11.0pt'>.</span></p> <h3><a name="_Toc139450098"></a><a name="_Toc137903580"><span style='font-size: 12.0pt'>5.97. Working with groups using direct SQL</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Open “Direcy Query” from MizuManage or MS SQL Management Studio.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--check related tables</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1000 <span style='color:gray'>*</span> <span style='color:blue'>from</span> tb_groups</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1000 <span style='color:gray'>*</span> <span style='color:blue'>from</span> tb_grouptypes</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1000 <span style='color:gray'>*</span> <span style='color:blue'>from</span> tb_groupentries</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>*</span> <span style='color:blue'>from</span> tb_groups<span style='color:gray'>,</span> tb_groupentries<span style='color:gray'>,</span> tb_grouptypes</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> tb_groupentries<span style='color:gray'>.</span>groupid <span style='color:gray'>=</span> tb_groups<span style='color:gray'>.</span>id <span style='color:gray'>and</span> tb_groupentries<span style='color:gray'>.</span>entrytype <span style='color:gray'>=</span> tb_grouptypes<span style='color:gray'>.</span>dirid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--create a new group</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>insert</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>into</span> tb_groups<span style='color:blue'> </span><span style='color:gray'>(</span>name<span style='color:gray'>)</span> <span style='color:blue'>values </span><span style='color:gray'>(</span><span style='color:red'>'testgroup'</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--add 1 user to the new group (by id)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>insert</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>into</span> tb_groupentries<span style='color:blue'> </span><span style='color:gray'>(</span>groupid<span style='color:gray'>,</span>entrytype<span style='color:gray'>,</span>entryid<span style='color:gray'>)</span> <span style='color:blue'>values</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> id <span style='color:blue'>from</span> tb_groups <span style='color:blue'>where</span> name <span style='color:gray'>=</span> <span style='color:red'>'testgroup'</span><span style='color:gray'>),</span> <span style='color:green'>--group id instered previously</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>1<span style='color:gray'>,</span> <span style='color:green'>--entry type. 1 means "endusers" (values from tb_grouptypes.dirid)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>100207 <span style='color:green'>--id from tb_users</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--add all users to this group which username contains "111"</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>insert</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>into</span> tb_groupentries<span style='color:blue'> </span><span style='color:gray'>(</span>groupid<span style='color:gray'>,</span>entrytype<span style='color:gray'>,</span>entryid<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> id <span style='color:blue'>from</span> tb_groups <span style='color:blue'>where</span> name <span style='color:gray'>=</span> <span style='color:red'>'testgroup'</span><span style='color:gray'>),</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>1<span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>id</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:9.0pt; font-family:"Courier New"'> tb_users</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> username <span style='color:gray'>like</span> <span style='color:red'>'%111%'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:red'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--select users from this group</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> tb_users<span style='color:gray'>.</span>id<span style='color:gray'>,</span> tb_users<span style='color:gray'>.</span>Username<span style='color:gray'>,</span> tb_users<span style='color:gray'>.</span>name</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:9.0pt; font-family:"Courier New"'> tb_groupentries<span style='color:gray'>,</span> tb_users</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>tb_groupentries<span style='color:gray'>.</span>groupid <span style='color:gray'>=</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:blue'>select</span> id <span style='color:blue'>from</span> tb_groups <span style='color:blue'>where</span> name <span style='color:gray'>=</span> <span style='color:red'>'testgroup'</span><span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>tb_users<span style='color:gray'>.</span>id <span style='color:gray'>=</span> tb_groupentries<span style='color:gray'>.</span>entryid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:red'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'>--delete group</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>delete</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>from</span> tb_groupentries <span style='color:blue'>where</span> groupid <span style='color:gray'>=</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:blue'>select</span> id <span style='color:blue'>from</span> tb_groups <span style='color:blue'>where</span> name <span style='color:gray'>=</span> <span style='color:red'>'testgroup'</span><span style='color:gray'>)</span> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt;font-family:"Courier New"; color:blue'>delete</span><span style='font-size:9.0pt;font-family:"Courier New"'> <span style='color:blue'>from</span> tb_groups <span style='color:blue'>where</span> name <span style='color:gray'>=</span> <span style='color:red'>'testgroup'</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450099"></a><a name="_Toc137903581"><span style='font-size: 12.0pt'>5.98. Compatibility issues</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you have SIP signaling compatibility issues with old devices you might change these global config options:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>addnewlineaftermsg = 2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>rtpwritefirst = 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>allowheaders = 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450100"></a><a name="_Toc137903582"><span style='font-size:12.0pt'>5.99.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:12.0pt'>CLI settings / A and B numbers / Dial plan</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are multiple ways to apply your rules.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server will “<b>normalize</b>” the numbers automatically based on rules from the global configuration (search for normalize). For example it can remove strange digits, IEC codes like 00 or +, enforce length, etc.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Also there are built-in rules for several countries, so users can dial without CC/IEC/NEC.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>For outgoing calls</span></b><span style='font-size:11.0pt'> if you need to use a tech prefix, you just have to enter the corresponding digits as tech prefix for the sip proxy user.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>TechPrefix: </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>The server can authorize and/or route the traffic after the incoming techprefix.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Sip users can have techprefixes too. this is usually common for reseller company users. </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If no techprefix is specified, then it will be loaded from tb_pxrules if any.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Sim owners and vpc users can have a list of prefixes separated by comma.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If no techprefix is specified, 111 will be inserted for incoming called numbers.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If the techprefix is „-1”, then the original techprefix will be forwarded.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If the techprefix is „-2”, then the original techprefix will be inserted in cdr record (but not forwarded).</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If the techprefix is empty, then only the normalized callednumber will be forwarded.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>The following techprefixes are reserved for the server: 111,222,999.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Only 3 digit techprefix is allowed. If your traffic sender needs another techprefix length, you must rewrite the incoming number in the “Prefix Rules” form. </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> Example: protocol: sip, Type: ip, value: your traffic sender ip, rewritefrom: oldtechprefix, rewriteto: newtechprefix.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you need more <b>complex rules</b> then you can use the <b>prefix rules form</b> in the mmanage application. Here you can add/remove any prefix for A and B numbers before and after the routing.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>You can rewrite prefixes before they arrive to the routing by entering your preferences here.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>The Mizu routing engine will accept only 3 digit length techprefixes or no thechprefix, so you must convert them here if your traffic sender will send the traffic with techprefix that are not three digit length.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>For example you can set up a rule which defines that every incoming number from ip 111.111.111.111 on H323 if begins with 1234 must be rewritten to begin with 56. Number 123499999 will be rewritten to 5699999.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>If the “RewriteFrom” is emtly, then the “RewriteTo” fill be inserted before the number</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>To rewrite prefixes on router number normalization, you have to set the following global config values:</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewritestr: the original prefix</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewritefrom: keep from</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewriteto: inserted string</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>for example to handle the hungarian roaming prefix: 08 + SK + BK + NSN +SN you have to set the following values: </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewritestr: 08X…</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewritefrom: 9</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>prefixrewriteto: 36</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you need more flexibility, you can edit the<b> v_check_pxrules</b> stored procedure manually using any SQL expression.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For <b>CLI</b> control you can set the “cli” field for any user:</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'>CLI: CLIR and CLIP settings</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 0: forward always (forward </span><span lang="HU" style='font-size:8.0pt'>asserted as normal number always!</span><span style='font-size:8.0pt'>). Will not hide, even if caller was set so.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 1: normal handling (forward </span><span lang="HU" style='font-size:8.0pt'>asserted as normal number</span><span style='font-size:8.0pt'>) -default</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 2: forward as asserted identity always (</span><span lang="HU" style='font-size: 8.0pt'>identityrewrite asserted</span><span style='font-size:8.0pt'>)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 3: forward as asserted identity only to trusted domains (</span><span lang="HU" style='font-size:8.0pt'>identityrewrite asserted</span><span style='font-size: 8.0pt'>)</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 4: normal hide (no idenityrewrite forwarding) </span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> 5: force hide (no asserted identity too!). Always hidden.</span></p> <p class="MsoNormal" style='margin-right:-1.0in'><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To completely rewrite the <b>A number</b> you can use the “rewriteanumber” field.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To cut some prefixes from the A number use the “cutanumber” field.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To allow some A numbers and rewrite other numbers you can use the identityrewrite and identityforward fields.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>This can be useful when not all your user have real PSTN numbers.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>Addtechprefix: we insert this number before the callednumber if the caller doesn’t send its calls with tech prefix.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>identityforward: we can toward these kinds of usernames and the other we rewrite to „identityrewrite”.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'>identityrewrite: if the caller username don’t match the identityforward prefix, then we rewrite it.</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more control over the A number you can use the prefix rules form or manually edit the v_check_pxrules stored procedure.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Prefixed can be also used for <b>authentication, routing and billing</b>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450101"></a><a name="_Toc137903583"></a><a name="_5.100._How_to"></a><span style='font-size:12.0pt'>5.100. How to rewrite caller/called numbers</span></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>The server is configured by default to do some basic number normalization like removing junk characters from the numbers, removing + or 00 and a few others. To control this operation (change or turn on/off) you can change the normalizexxx <b>global configuration options</b>: normalize_clean, normalizenumbers, normalize_localpx, minnormalizelength, incomingprefix, outgoingprefix</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If you just need to add or remove a techprefix, then you should use the “<b>techprefix</b>” field associated to the caller/called (traffic sender / sip server). This is accessible on the Users and devices form -> Settings tab</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If more complex number rewrite rules are required, then you can use the Routing -> <b>Rules</b> form to define any conditional number rewrite.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Wingdings'>Ø<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Other methods include simple prefix rewrite with “Prefix Rules” or from SQL with the predefined dialplan stored procedure accessible from the “Dial Plan” form (With this module you have direct access to the dialplan stored procedure and you can use the power of the SQL language to implement any kind of rules and number rewriting. For more details please read the dial plan section.)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>It is a good practice to always have the IEC (international escape code: + ,00,011,etc) removed before the routing is done and add it back only for the outgoing routes when this is required (for example by filling the techprefix for that route). This will also simplify your routing and billing rules (you can have the price listing filled only with numbers that begins with the country code and not with IEC codes)</span></p> <p class="MsoListParagraph"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Please note that when you are using prefix based routing or billing, than usually the already modified (normalized) number are used by these modules. This means that for example if user will dial 1999999 and if you rewrite the 1 prefix to 44222 (resulting in 44222999999) then the routing and the billing will be done after 44222.. and not after the original number.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the cdr record 3 called (B) number is stored:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-origcallernumber: this is the original called number arrived to our server</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-callednumber: this is the normalized number (with applied number rewrite rules)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-dialednumber: this is the number sent out on the b call leg (this can have an additional techprefix for example)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more details, see the following chapters: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_4.4.4._Caller_ID"><span style='font-size:11.0pt'>Caller ID Settings</span></a></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><a href="start.htm#_4.4.5._Rules"><span style='font-size:11.0pt'>Rules</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450102"></a><a name="_Toc137903584"><span style='font-size: 12.0pt'>5.101. Reseller checklist</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-set the “resellerbilling” global config option to true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-create at least one Owner account and put all top reseller below this account (needed for proper billing). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-unlimited reseller child/parent relationship can be created (limited by the “maxresellers” global config options)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-this relationship can be analyzed using the “Ownerships” form<br> -make sure that you have a public reseller price listing (enduser costs)<br> -reseller will be able to create their own prices on the website </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-reseller can create a “base tariff” and other tariffs assigned to individual users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-individual reseller prices are stored in tb_billsources with their “resellerid”</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-if reseller has not tariffs, than the billing will be done after usual enduserprices</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-top reseller id is stored in tb_cdrs.resellerid and the “othercost” field will contain the payment from the reseller (loaded from public reseller price)<br> -individual reseller cdr records are stored in the tb_cdrresellers </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-check reseller statistics on the “Statistics” form</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-for earlypay set the reseller stage field to 9</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.75in;text-indent:-.5in'><a name="_Toc139450103"></a><a name="_Toc137903585"><span style='font-size:12.0pt'>5.102.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Register timeout</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-when a client send a register message, the server will try to enforce the timeout set by the “upperexpire“ global config option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-when the expire sent by the client is between “upperexpiremin” and “upperexpiremax” then it is accepted. Otherwise the “upperexpire” value is offered.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the negotiated timeout is stored in the user record (“regival field”) and will be checked for timeouts and if the user is offline or online</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-if no value is negotiated, than the client is considered offline after the period set by the “userofflinemin” global config option</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The expire parameter in the contact field can be controlled by the sendbackregcontact global config option (0=no,1=without params like expire,2=append (modified) expire param,3=exactly) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For upper server registration, the mizu voip server will always try to negotiate the value set for the sip server user or if this is empty than by the REGISTERIVAL (or REGISTERIVAL*2 for servers) global config option, but it will accept also other values negotiated or enforced by the server side.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The maximum timeout for the lifetime of a registrar endpoint can be controlled with the "maxregelivetime" setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The user status is written to the database periodically driven by the expire interval. If the expire interval sent by the client is not valid, then the status is written in every “STATUSSAVEIVAL” minutes.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.75in;text-indent:-.5in'><a name="_Toc139450104"></a><a name="_Toc137903586"><span style='font-size:12.0pt'>5.103.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Anonymous users</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">One ore more of the following setting must be set to allow anonymous server acccess:</p> <p class="MsoNormal">-set "open voip relay" for any enduser or traffic sender</p> <p class="MsoNormal">-set the "freeivraccess" global config option</p> <p class="MsoNormal">-set the "freeaccessuserid" global config option</p> <p class="MsoNormal">- set the " allowanonymouscaller" global config option to "true"</p> <p class="MsoNormal">- set the " allowanonymoususers " global config option to "1" or "2"</p> <p class="MsoNormal">-an enduser named "sysanonymous" must be present</p> <p class="MsoNormal">-set the " enforcestrongauth" global config option must be set to "false"</p> <p class="MsoNormal">-set the "<span style='font-size:11.0pt'>autocreatereguser" config option to 2 (for voip tunnels only)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450105"></a><a name="_Toc137903587"><span style='font-size:12.0pt'>5.100.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to play advertisement for the callers</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This topic have been moved to the “</span><a href="start.htm#_5.158._How_to"><span style='font-size:11.0pt'>How to play a voice file before calls</span></a><span style='font-size:11.0pt'>” FAQ point.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450106"></a><a name="_Toc137903588"><span style='font-size:12.0pt'>5.101.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Using TCP port 80</span></a><span style='font-size:12.0pt'>/443</span></h3> <p class="MsoNormal">In a typical Mizu VoIP server a few application might have to use port 80 and/or 443. You might set up them to use different ports but from several countries or behind corporate firewalls only port 80 and 443 might be enabled for HTTP access. If more than one application have to use these ports, then you must bind them to different IP’s.</p> <p class="MsoNormal">The following applications might have to use port 80 and 443:</p> <p class="MsoNormal">-The built-in HTTP interface. You can setup to listen on any port, but if PayPal is used, then it must be listening on port 80.</p> <p class="MsoNormal"><span style='font-size:11.0pt'> Use “</span>httpserverbindip” and “httpserver” for the configuration.</p> <p class="MsoNormal">-The web enduser portal. Can use any port.<span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use “</span>cfg_boundip” and “cfg_port” for the configuration.</p> <p class="MsoNormal">-The HTTP tunnel. Can use any port but you should prefer ports 80 or 8080.</p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use “httpserverbindip</span>” and “httpserverbindip” for the configuration.</p> <p class="MsoNormal">-The local IIS server</p> <p class="MsoNormal">Use the following FAQ section to reconfigure its IP binding.</p> <p class="MsoNormal">-The message queue service</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Starting from v.6.2.2 (May 2015) the mizu VoIP server unified all services on port 80 and 443 (the universal main access port and secure port). This means that it is running multiple different services on the same port which is set to 80/443 by default and includes the followings:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>API: http://domain.com/mvapireq/?apientry=balance&authid=USRNAME</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>console commands and the old http API (as a subset of the new API)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>paypal and other payment processing IPN: credit recharge answer</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>enduser webportal: http://domain.com/webvoipportal</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>built-in http server: http://domain.com/mvweb/anyfile.html (can server any file placed in the mvweb directory)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>internal websocket will route to API: http://domain.com/mvstwebsock</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span class="MsoHyperlink"><span style='font-family:Symbol;color:windowtext;text-decoration: none'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span>websocket for webrtc: http://domain.com/mfstwebsock</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>websocket for MMQ: http://domain.com/mmstwebsock</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>tunneling/encryption over port 80 (VoIP over HTTP)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">All the above services can be served also via SSL (https) which is running on port 443 by default. See the TLS FAQ for details.</p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450107"></a><a name="_Toc137903589"><span style='font-size:12.0pt'>5.102.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to bind IIS webservice to a single interface?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Window Server - Binding Web Interface to port 80 when IIS is running</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By default IIS listens on all IP addresses on port 80, assigned to a PC. So what needs to be done is to configure IIS to listen only on one IP address. Follow the steps described below, depending on what operating system is running on the server:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Window Server 2003</span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Go to Administrative Tools->Internet Information Services, and then to "server name"->Web sites->Default Web site, right-click, properties, go to the 'Web Site' tab, and in 'Web Site Identification' put the IP address you want IIS to bind to or click the 'Advanced' button to select more than one IP.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Then disable 'Socket Pooling' by following the next steps:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1. Open a command prompt and make sure you are in the X:\Inetpub\Adminscripts folder (where X is the IIS installation drive). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>2. After you open the Adminscripts folder, type the following line at the command prompt:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cscript adsutil.vbs set w3svc/disablesocketpooling true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The command replies: disablesocketpooling : (BOOLEAN) True </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>3. Stop and start the IIS Admin and depending services.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'>Window Server 2008/2012/2016/2019/2022/2025</span></u></p> <p class="MsoNormal"><u><span style='font-size:11.0pt'><span style='text-decoration: none'> </span></span></u></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Run this command from the command port:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>netsh http add iplisten ipaddress=IPADDRESS (replace IPADDRESS with the IP to bind)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>verify: netsh http show iplisten</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>delete old: netsh http delete iplisten ipaddress=IPADDRESS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>http://msdn.microsoft.com/en-us/library/windows/desktop/cc307236%28v=vs.85%29.aspx</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450108"></a><a name="_Toc137903590"><span style='font-size:12.0pt'>5.103.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>What are the typical bandwidth requirements for VoIP?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Voice payload (G.729): 20 bytes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>RTP header: 12 bytes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>UDP header: 8 bytes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>IP header: 20 bytes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Total bandwidth = 480 bits / 20 ms</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Total bandwidth = 24,000 bps</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If 80% of the calls are using g729 and the rest g711:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1 channel bandwidth: 40 kbits = 13 GB / month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10 channel bandwidth: 400 kbits = 130 GB / month</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>100 channel: 4 mbits = 1300 GB / month (1.3 TB)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>1000 channel: 40 mbits = 13000 GB / month (13 TB)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10000 channel: 400 mbits = 130000 GB / month (130 TB)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If both the traffic sender and the termination devices are located on remote peers, then you have to multiply these values with 2X (especially if you are billed for both “in” and “out” traffic)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Note:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>These </span><a href="http://www.bandcalc.com/"><span style='font-size:11.0pt'>callculations</span></a><span style='font-size:11.0pt'> are valid only if you have all the time X amount of traffic. This is usually not the case as you will have off-peak times.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>These </span><a href="http://www.bandcalc.com/"><span style='font-size:11.0pt'>calculations</span></a><span style='font-size:11.0pt'> are valid only if all your traffic needs RTP routing. Under normal circumstances you should be able to offload a lot of RTP routing from your server and enable the endpoints to communicate directly between them. This can be handled automatically by the Mizu VoIP server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoPlainText"><i><span style='font-size:10.0pt'>The bandwidth needed for g729 codec is around 32 kbits (this is the total bandwidth including RTP, UDP and Ethernet headers)</span></i></p> <p class="MsoPlainText"><i><span style='font-size:10.0pt'>We assumed that not all calls will be handled by g729. Let's say around 20% is with g711. So let's calculate with 40 kbits in average.</span></i></p> <p class="MsoPlainText"><i><span style='font-size:10.0pt'>This means 4 mbits/sec for 100 channels which is 0.5 MB/sec.</span></i></p> <p class="MsoPlainText"><i><span style='font-size:10.0pt'>We have 60*60*24 seconds in a day and approximately 60*60*24*30 seconds in a months which is 2592000 seconds.</span></i></p> <p class="MsoPlainText"><i><span style='font-size:10.0pt'>So we have 0.5 * 2592000 MB/month which is 1296000 MB which is 1296 GB/month for if you have 100 simultaneous calls in average.<br> <br> </span></i></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450109"></a><a name="_Toc137903591"><span style='font-size:12.0pt'>5.104.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How the softphone autoupgrade works?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The autoupgrade feature is enabled if the “AUTOUPDATEURL_DEF” configuration option is set to a valid HTTP URL.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Under this url 2 file have to be stored:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mizuupdate.zip which contains the files that have to be upgraded</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mizuupdate.txt with the following content:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[autoupdate]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>hasnewversion=true (set to false to disable)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>newversion=x.x.x (new software version number. Clients will not upgrade if their version is equal or newer)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>updatefor=* (old software version number that have to be upgraded or * for all)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mode=normal (normal or hidden)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>comment=New version is available (any comment that will be presented for the user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The mizuupdate.txt will be checked in the following circumstances:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the AUTOUPDATEMODE is set to 1 (rare checks, this is the default setting):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 1 minute have been elapsed since the softphone have been started or 1 day since the last check</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-there is no calls in progress</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the softphone have been started at least 15X</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 20 days have been elapsed since the last software update if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 5 days have been elapsed since the last check</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-there was at least 5 successful calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the users have not pressed the “later” button in the last 22 days</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the AUTOUPDATEMODE is set to 2 (more aggressive):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 1 minute have been elapsed since the softphone have been started or 1 day since the last check</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-there is no calls in progress</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the softphone have been started at least 3X</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 2 days have been elapsed since the last software update if any</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-at least 1 days have been elapsed since the last check</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the users have not pressed the “later” button in the last 11 days</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If a new version is found, than the softphone will open a new tab requesting user confirmation with a short description and Download/Later buttons.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the user press the Download button, then the upgrade will be downloaded in the background. Once the softphone is restarted, the new version will be loaded.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If the user press the Later button, then the next check will be performed 11 or 22 days later depending on ther AUTOUPDATEMODE setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450110"></a><a name="_Toc137903592"><span style='font-size:12.0pt'>5.105.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to setup PayPal?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In short:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All you need to be able to accept PayPal payments are the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set your server address (IP or domain) on your PayPal account as the IPN URL.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set your paypal ID as the “paypal_accountid” global config (search for “paypal” on the Configuration form).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Now your users can buy credit on from the web control panel or from inside the client applications (if this was integrated). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can see the payment transactions on the “Reports” form.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Details:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You will need to open an account at </span><a href="https://www.paypal.com/"><span style='font-size: 11.0pt'>https://www.paypal.com</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The <b>IPN url</b> must be set to your server HTTP interface which must run on port 80 for PayPal (usually your server IP or the IP address configured by the main port config option or via the httpserverbindip option if the unified main port is disabled). This configuration have to be done on your paypal account under your “Profile” menu -> select “My selling tools” -> update “Instant payment notifications” and then set the “Notification URL” to point to your VoIP server HTTP API address (usually the IP address or domain name of your server) with mzpaypalpaymenthandler path.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example: http://myserverip/mzpaypalpaymenthandler</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You should also set the following URI’s:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Canceled URI: http://yourwebaddress.com?function=notify&flag=autologin&formparam=ppcancel&now=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Successful URI: http://yourwebaddress.com?function=notify&flag=autologin&formparam=ppok&now=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Paypal payments can be initiated from any web interface.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For the PayPal button customization please send your paypal “buy now” button html code to mizutech support. </span><span style='font-size:10.0pt'>(the code must not be encrypted)</span><span style='font-size:11.0pt'>. Otherwise a default button will be used. You must also properly setup the “paypal” related global configuration options. At least the <b>paypal_emailid</b> and <b>the paypal_accountid</b> have to be set correctly (search for “paypal” on the “Configurations” form)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that your paypal account is “verified” before switching to production. For this you might have to send some documents to PayPal like your Driver ID. If the account is not verified, then PayPal might hold all transactions after a certain limit.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The amount applied for the user credit will be the real (net) amount received which is usually lower than the amount sent by the user due to paypal transaction fee and other additional costs (for example currency conversion). There is no known fix percent for this value but paypal will send it with the transaction and the vopip server will calculate accordingly.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Configuration details:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_enabled: enable/disable the PayPal payment option. Enabled by default, but it is unusable until you set either the paypal_accountid or the </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_emailid setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_enabled_for_resellers: enable/disable separate PayPal account for resellers (enabled by default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_mustverify: request confirmation from paypal after each payment. Enabled by default</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_accountid: your paypal account id where the payments will be sent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_emailid: your paypal email address where the payments will be sent</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_currency: the enforced currency. Otherwise the user currency setting is used </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_currencies: the list of accepted currencies. By default the followings are accepted: USD,EUR,GBP, your main currency</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_maxamount: maximum payment accepted. Default value is 600.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_minamount: minimum payment accepted. Default value is 5</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_checkabove_verified: payments above this value must be verified first if the sender account is not “verified” by paypal (default value is 50)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_checkabove_all: all payments above this value must be verified first (default value is 100)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_feetype: which amount have to be added to the user credit: 0=really received (default),1=send by the user</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_addpercent: modify the received amount. Default value is 100 (no changes)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_feepercent: add a fee percent (before payment to cover the paypal taxes, so the user will pay a bit more and this is visible to user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_feevalue: add a fee value (before payment to cover the paypal taxes, so the user will pay a bit more and this is visible to user)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_sendemail: send emails about payments for the users</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_sendemailtoadmins: notify the admins about the new payments</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_sendemailtosupport: notify the support users about the new payments</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_emailonreceived: emai body text to be sent on received payments (a default message will be applied if this is not set)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_emailonapprowed: emai body text to be sent on approved payments (a default message will be applied if this is not set)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_verifysource: verify if the transaction was initiated from the webportal (0=no,1=if exists,2=always)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_checkemail: check if the user email address is the same received from paypal. If not, then the payment is not applied automatically. Default is false.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_firstismanual: first transaction have to be applied manually. Default is false.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>paypal_checktrusted: auto allow transactions only for users on the trusted list. Otherwise the transaction have to be applied manually. Possible values: 0,1,2,3,4 (0=never,1=only if paypal_checkemail is true and no match or amount is high,2=always,3=always + email). Default is 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>feature_paypalinnewwindow: will open the paypal payment in a separate page if set to true.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>All PayPal transactions will be stored in the <b>tb_payprocessing</b> table which has the following fields:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Userid: user database ID from tb_users</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Amount: paid ammount</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Currency: paypal currency </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Transactionid: unique id for all transactions</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Stage: 0=unknown,1=started,2=notification received,4=verified and applied,5=failed, 6=need to be accepted manually, 7=manually accepted, 8=manually rejected</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Comment: contains the reason of the failures and all parameters as received from paypal</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example query to list all transactions that need to be approved from the last week:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1000 tb_users<span style='color:gray'>.</span>Username<span style='color:gray'>,</span> tb_users<span style='color:gray'>.</span>credit <span style='color:blue'>as</span> <span style='color:red'>'usercredit'</span><span style='color:gray'>,</span> tb_payprocessing<span style='color:gray'>.*</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:9.0pt; font-family:"Courier New"'> tb_payprocessing <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_users <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>tb_users<span style='color:gray'>.</span>id <span style='color:gray'>=</span> tb_payprocessing<span style='color:gray'>.</span>userid<span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>tb_payprocessing<span style='color:gray'>.</span>stage <span style='color:gray'>=</span> 6 <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'>tb_payprocessing<span style='color:gray'>.</span>datum <span style='color:gray'>></span> <span style='color:fuchsia'>GETDATE</span><span style='color:gray'>()-</span>7</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>order</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> datum <span style='color:blue'>desc</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The transactions can be viewed also from Mizu Manage -> Billing section -> Reports form (Transcations All/Success/Failed/etc) or right click on user form and select the “Payment history” from the popup menu.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Applied payments will be also stored in the <b>tb_invoices</b> table.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you wish to automatically allow all transactions, set the paypal_checkemail and paypal_checktrusted settings to 0. Otherwise some transactions will have to be applied manually.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For a custom paypal payment start page (pay now button) you have to store it’s html as “paypaltemplate.txt” in the server directory.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Otherwise the default options will be presented.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can specify the following keywords (replaced runtime): [ACCOUNTID], [USERID], [BACKBTN]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Common security templates:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Released -force the paypal payments to be accepted even from not trusted users, set the following settings:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-paypal_checktrusted: 0</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-paypal_checkemail: false</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-paypal_firstismanual: false</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-might increase paypal_checkabove_verified</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-might increase paypal_checkabove_all</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-might increase paypal_maxamount</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>-might decrease paypal_minamount</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#632423'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Hardened –the first payment have to be approved manually:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -paypal_firstismanual: true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#632423'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Hardened –auto allow only from users in the trusted list (tb_trustedusers):</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -paypal_checktrusted: 2</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt; color:#632423'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Hardened –auto allow only from users in the trusted list and only if email address match (tb_trustedusers):</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'> -paypal_checktrusted: 3</span></p> <p class="MsoNormal" style='margin-left:.5in;text-indent:.5in'><span style='font-size:11.0pt'>-paypal_checkemail: true</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt; color:#632423'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#632423'>Note: PayPal payments can be initiated also from third party apps or web pages. Just use the “initpayment” API before to submit the payment to paypal and make sure that the IPN URI is set for automatic payment processing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450111"></a><a name="_Toc137903593"><span style='font-size:12.0pt'>5.106.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to setup a registered SIP server</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu server allows you to declare outbound trunk, which must register with SIP digest authentication to be able to send calls to.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This is useful if the outbound route is on a dynamic IP or behind NAT, thus the server can learn its address from the register session. It can be used also for non-reliable links that can go offline, such as remote SIP-GSM gateways.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This kind of outbound routes are to be configured as SIP Servers on the mizu server with the “Accept Register” option selected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Step by step to-do:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the sipserverreg global config parameter after your needs from the “Configurations” form. You should set it to 2 if these routes also has some limited credit (such as SIM cards) or set to 1 otherwise. Possible values for sipserverreg: -1: def auto, 0: no, 1: allow register from SIP servers, 2: billing (decrease sipserver credit)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Add your trunk as a SIP server from the “Users and Devices” form. Enter the Username/Password which will be used for authentication.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Go to the Functions tab and select the “Accept Register” checkbox.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Add the SIP server to Routing.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you need also credit calculation (for example to not allow more calls if credit is depleted):</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the “sipserverreg” global config to 2.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>On the “Users and devices” form set a credit value for the SIP server entry what you created earlier</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Configure the billing as you wish from the “Price Setup” form (Type: Provider (called) Cost).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Old notes (deprecated):</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>If the outbound route is on a dynamic IP or behind NAT, then it must register to the server so the server can learn its address.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>For this you must create a usual SIP server account and also an enduser account. The server will register to the user account which is “linked” with the SIP server account.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Use the “PRManager” field to link an enduser account to a sipserver (this have to be set for the enduser)</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Set the “haslinkedaccounts” global config option to “true” for this to work.</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450112"></a><a name="_Toc137903594"><span style='font-size:12.0pt'>5.107.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Server clustering</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can setup multiple servers with one (clustered) database backend.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For this you will have to edit the .ini file near the server and set the node value. Each server must have its unique node id (1,2,3…)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>[database]</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>node=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For any global configuration option specific to a node, a #NODENUMBER have to be appended for the key.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example bindip#1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(Usually only the IP and ports are different for nodes and eventually the encv2 settings if encryptions are used. However, of course, you can set any settings do differ by node).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set one main node with the “mainnode” global config option which must be equal with a node id. If not set, then node 1 will be the main.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Certain tasks (maintenance, reporting, etc) are handled only by the mainnode. If the mainnode app server fails, then another mainnode must be assigned manually.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If a setting is not set for a node, then the node will load the default setting. However nodes will not save to the default space, only into their owns.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For database clustering please consult your db admin.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>check:</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> webportal, web interface </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> check all db table, stored procedure, cpp file and server documentation </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> check cdr and billing, asyncDecreaseCredit, check user credit </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> select from tb_users order by instance </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>implementation: </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> db.h NODE, instanceclause, config.ismainnode</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> tb_users.srvinstance, tb_currcals.srvinstance, tb_cdrs.srvinstance</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> mizu clients will send \r\n for all servers to keep alive the nat, other calls have to be routed between server instances (tb_user.instance)</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> voicehere will work only on it's own server</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450113"></a><a name="_Toc137903595"><span style='font-size:12.0pt'>5.108.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Quality statistics (whithout extended cdrinfo)</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:green'>--simple stats by call type</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>SELECT</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>marker<span style='color:gray'>,</span> <span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'CDRC (count)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>)/</span>60 <span style='color:blue'>as</span> <span style='color:red'>'SL (min)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>SIGN</span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>))*</span>100<span style='color:gray'>/</span><span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ASR (%)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>avg</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>case</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0 <span style='color:blue'>then</span> b<span style='color:gray'>.</span>realduration <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ACD (sec)'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>FROM</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_cdrs b <span style='color:blue'>WITH</span><span style='color:gray'>(</span><span style='color:blue'>NOLOCK</span><span style='color:gray'>)</span> <span style='color:blue'>WHERE</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>datum <span style='color:gray'>>=</span> <span style='color:gray'>:</span><span style='color:blue'>from</span> <span style='color:gray'>AND</span> b<span style='color:gray'>.</span>datum <span style='color:gray'><=</span> <span style='color:gray'>:</span><span style='color:blue'>to</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>GROUP</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker <span style='color:blue'>ORDER</span> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:green'>--stats by call quality</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>SELECT</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>marker<span style='color:gray'>,</span> <span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'CDRC (count)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>)/</span>60 <span style='color:blue'>as</span> <span style='color:red'>'SL (min)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>SIGN</span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>))*</span>100<span style='color:gray'>/</span><span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ASR (%)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>avg</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>case</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0 <span style='color:blue'>then</span> b<span style='color:gray'>.</span>realduration <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ACD (sec)'</span> <span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>avg</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>case</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 35 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>rtpsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> rtprec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtpsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtpsent <span style='color:gray'><</span> rtprec<span style='color:gray'>/</span>9<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtprec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtprec <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>9<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtplost <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>then</span> 0 </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 55 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>rtpsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> rtprec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtpsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtpsent <span style='color:gray'><</span> rtprec<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtprec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtprec <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtplost <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>then</span> 2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> realduration <span style='color:gray'>></span> 55 <span style='color:gray'>and</span> rtpsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> rtprec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtpsent <span style='color:gray'>></span> rtprec<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtprec <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtplost <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>then</span> 8</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> realduration <span style='color:gray'>></span> 120 <span style='color:gray'>and</span> rtpsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> rtprec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtpsent <span style='color:gray'>></span> rtprec<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtprec <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>rtplost <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>then</span> 10</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>as</span> <span style='color:red'>'QUALITY (0 = worst,10=best)'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>FROM</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_cdrs b <span style='color:blue'>WITH</span><span style='color:gray'>(</span><span style='color:blue'>NOLOCK</span><span style='color:gray'>)</span> <span style='color:blue'>WHERE</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>datum <span style='color:gray'>>=</span> <span style='color:fuchsia'>GETDATE</span><span style='color:gray'>()-</span>1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:10.0pt; font-family:"Courier New"'> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>GROUP</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker <span style='color:blue'>ORDER</span> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:green'>--cdr list</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 10 marker<span style='color:gray'>,</span>connecttime<span style='color:gray'>,</span>realduration<span style='color:gray'>,</span>rtpsent<span style='color:gray'>,</span>rtprec<span style='color:gray'>,</span>rtplost<span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>case</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 35 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>rtpsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> rtprec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtpsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtpsent <span style='color:gray'><</span> rtprec<span style='color:gray'>/</span>9<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtprec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtprec <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>9<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtplost <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'NOVOICE'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 55 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>rtpsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> rtprec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtpsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtpsent <span style='color:gray'><</span> rtprec<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtprec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> rtprec <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtplost <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'LOWQUALITY'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 40 <span style='color:gray'>and</span> rtpsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> rtprec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtpsent <span style='color:gray'>></span> rtprec<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtprec <span style='color:gray'>></span> rtpsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>rtplost <span style='color:gray'><</span> rtpsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'GOODQUALITY'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 140</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'GOODQUALITY'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>else</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'UNKNOWN'</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_cdrs <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:10.0pt; font-family:"Courier New"'> datum <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 3</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>order</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> datum <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450114"></a><a name="_Toc137903596"><span style='font-size:12.0pt'>5.109.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to obtain geolocation and advanced call quality statistics</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Import GeoInfo database with MManage -> Config menu -> Database -> Setup -> Setup GeoIP database (GeoIP.exe)</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>At least the countries must be imported</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If you need geoinfo data from previous days, then run the “createcdrinfo” command from the server console with a “number of days” parameter. This will take 5-10 minutes (don’t run on high server load)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Make sure that the database has a table called tb_cdrinfo and the “cdrinfo” global config option is set to 1,2 or 3.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Once this tables and configurations are set, the server will populate the tb_cdrinfo table automatically and after some time you can run queries like below:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Quality statistics:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>SELECT</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>marker<span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>count</span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'CDRC (count)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>)/</span>60 <span style='color:blue'>as</span> <span style='color:red'>'SL (min)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>sum</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>SIGN</span><span style='font-size: 10.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size: 10.0pt;font-family:"Courier New"'>b<span style='color:gray'>.</span>realduration<span style='color:gray'>))*</span>100<span style='color:gray'>/</span><span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ASR (%)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>avg</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>case</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>when</span> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0 <span style='color:blue'>then</span> b<span style='color:gray'>.</span>realduration <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'ACD (sec)'</span> <span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>AVG</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>((</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>+</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>+</span> i<span style='color:gray'>.</span>totallosspercent<span style='color:gray'>)/</span>3<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'packetloss (%)'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:fuchsia'>avg</span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>case</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 35 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>10<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>10<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> 0 </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 55 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> 2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 40 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'><</span> 13 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'><</span> 13 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'><</span> 13 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> 8</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 65 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'><</span> 5 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'><</span> 5 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'><</span> 5 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> 10</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 180 and i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'><</span> 15 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'><</span> 15 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'><</span> 19</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> 10 </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>else</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>null</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>as</span> <span style='color:red'>'QUALITY (0 = worst,10=best)'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>FROM</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_cdrs b <span style='color:blue'>WITH</span><span style='color:gray'>(</span><span style='color:blue'>NOLOCK</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_cdrinfo i <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id <span style='color:gray'>=</span> i<span style='color:gray'>.</span>cdrid <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_users u1 <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>callerid <span style='color:gray'>=</span> u1<span style='color:gray'>.</span>id <span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_users u2 <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>calledid <span style='color:gray'>=</span> u2<span style='color:gray'>.</span>id <span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_reasoncodes r <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>discreason <span style='color:gray'>=</span> r<span style='color:gray'>.</span>code<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>WHERE</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>datum <span style='color:gray'>>=</span> <span style='color:fuchsia'>GETDATE</span><span style='color:gray'>()-</span>1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:10.0pt; font-family:"Courier New"'> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>GROUP</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker <span style='color:blue'>ORDER</span> <span style='color:blue'>BY</span> b<span style='color:gray'>.</span>marker</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>CDR List with details geolocation and quality statistics:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>SELECT</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 100</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> b<span style='color:gray'>.</span>id<span style='color:gray'>,</span> b<span style='color:gray'>.</span>datum<span style='color:gray'>,</span> b<span style='color:gray'>.</span>connecttime <span style='color:blue'>as</span> <span style='color:red'>'Connect'</span><span style='color:gray'>,</span> b<span style='color:gray'>.</span>realduration <span style='color:blue'>as</span> <span style='color:red'>'duration'</span><span style='color:gray'>,</span> u1<span style='color:gray'>.</span>username <span style='color:blue'>as</span> <span style='color:red'>'caller'</span><span style='color:gray'>,</span> i<span style='color:gray'>.</span>geoinfo <span style='color:blue'>as</span> <span style='color:red'>'caller location'</span><span style='color:gray'>,</span> u2<span style='color:gray'>.</span>username <span style='color:blue'>as</span> <span style='color:red'>'called'</span><span style='color:gray'>,</span> b<span style='color:gray'>.</span>callednumber <span style='color:blue'>as</span> <span style='color:red'>'callednumber'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>case</span> <span style='color:blue'>when </span><span style='color:gray'>(</span><span style='color:blue'>select</span> <span style='color:blue'>top</span> 1 tb_users<span style='color:gray'>.</span><span style='color:blue'>type</span> <span style='color:blue'>from</span> tb_users <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>where</span> b<span style='color:gray'>.</span>calledid <span style='color:gray'>=</span> tb_users<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'LOCAL'</span> <span style='color:blue'>else</span> <span style='color:red'>'OUT'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'DIR'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1 tb_directions<span style='color:gray'>.</span>name <span style='color:blue'>from</span> tb_directions <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>where</span> b<span style='color:gray'>.</span>dirid <span style='color:gray'>=</span> tb_directions<span style='color:gray'>.</span>id<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'called location'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> r<span style='color:gray'>.</span><span style='color:blue'>text</span> <span style='color:blue'>as</span> <span style='color:red'>'discreason'</span> <span style='color:gray'>,</span><span style='color:blue'> </span><span style='color:gray'>(</span>i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>+</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>+</span> i<span style='color:gray'>.</span>totallosspercent<span style='color:gray'>)/</span>3 <span style='color:blue'>as</span> <span style='color:red'>'packetloss %'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>case</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 35 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>10<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>10<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'>></span> 50 <span style='color:gray'>or</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>2<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'NOVOICE'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 5 <span style='color:gray'>and</span> realduration <span style='color:gray'><</span> 55 <span style='color:gray'>and</span><span style='color:blue'> </span><span style='color:gray'>(</span>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 400 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 400<span style='color:gray'>)</span> <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>>=</span> 0 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>or</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'>></span> 20 <span style='color:gray'>or</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'LOW'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 40 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> 2000 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvsent <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvrec<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvrec <span style='color:gray'>></span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>4<span style='color:gray'>)</span> <span style='color:gray'>and</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'> i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'><</span> 10 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'><</span> 10 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'><</span> 10 <span style='color:gray'>and</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span><span style='font-size:10.0pt; font-family:"Courier New"'>i<span style='color:gray'>.</span>srvlost <span style='color:gray'><</span> i<span style='color:gray'>.</span>srvsent<span style='color:gray'>/</span>6<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'GOOD'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>when</span><span style='font-size:10.0pt; font-family:"Courier New"'> realduration <span style='color:gray'>></span> 140 and i<span style='color:gray'>.</span>srvlosspercent <span style='color:gray'><</span> 15 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>clientlosspercent <span style='color:gray'><</span> 15 <span style='color:gray'>and</span> i<span style='color:gray'>.</span>totallosspercent <span style='color:gray'><</span> 19 </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>then</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'GOOD'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>else</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:red'>'UNKNOWN'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'QUALITY'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>marker</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>FROM</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_cdrs b <span style='color:blue'>WITH</span><span style='color:gray'>(</span><span style='color:blue'>NOLOCK</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_cdrinfo i <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>id <span style='color:gray'>=</span> i<span style='color:gray'>.</span>cdrid <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_users u1 <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>callerid <span style='color:gray'>=</span> u1<span style='color:gray'>.</span>id <span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_users u2 <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>calledid <span style='color:gray'>=</span> u2<span style='color:gray'>.</span>id <span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>left</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:gray'>join</span> tb_reasoncodes r <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> <span style='color:blue'>on </span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>discreason <span style='color:gray'>=</span> r<span style='color:gray'>.</span>code<span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>WHERE</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>b<span style='color:gray'>.</span>datum <span style='color:gray'>>=</span> <span style='color:fuchsia'>GETDATE</span><span style='color:gray'>()-</span>1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:10.0pt; font-family:"Courier New"'> b<span style='color:gray'>.</span>realduration <span style='color:gray'>></span> 0</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>ORDER</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> b<span style='color:gray'>.</span>datum <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450115"></a><a name="_Toc137903597"><span style='font-size:12.0pt'>5.110.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Database file usage</span></a></h3> <p class="MsoListParagraphCxSpFirst" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:blue'>SELECT</span> <span style='color:fuchsia'>CAST</span><span style='color:gray'>(</span><span style='color:fuchsia'>DB_NAME</span><span style='color:gray'>(</span>mstr<span style='color:gray'>.</span>database_id<span style='color:gray'>)</span> <span style='color:blue'>AS</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>24<span style='color:gray'>))</span> <span style='color:blue'>AS</span> <span style='color:red'>'Database'</span><span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:fuchsia'>CAST</span><span style='color:gray'>(</span>mstr<span style='color:gray'>.</span>physical_name <span style='color:blue'>AS</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>72<span style='color:gray'>))</span> <span style='color:blue'>AS</span> <span style='color:red'>'File'</span><span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:green'>stats</span><span style='color:gray'>.</span>num_of_reads<span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:green'>stats</span><span style='color:gray'>.</span>num_of_bytes_read<span style='color:gray'>/</span>1000000 <span style='color:blue'>as</span> <span style='color:red'>'MB read'</span><span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:green'>stats</span><span style='color:gray'>.</span>num_of_writes<span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:green'>stats</span><span style='color:gray'>.</span>num_of_bytes_written<span style='color:gray'>/</span>1000000 <span style='color:blue'>as</span> <span style='color:red'>'MB write'</span><span style='color:gray'>,</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:green'>stats</span><span style='color:gray'>.</span>size_on_disk_bytes<span style='color:gray'>/</span>1000000 <span style='color:blue'>as</span> <span style='color:red'>'MB size'</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:blue'>FROM</span> <span style='color:green'>sys</span><span style='color:gray'>.</span><span style='color:green'>dm_io_virtual_file_stats</span><span style='color:gray'>(null,null)</span> <span style='color:blue'>AS</span> <span style='color:green'>stats</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:gray'>join</span> <span style='color:green'>sys</span><span style='color:gray'>.</span><span style='color:green'>master_files</span> <span style='color:blue'>AS</span> mstr</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:blue'>ON</span> mstr<span style='color:gray'>.</span>database_id <span style='color:gray'>=</span> <span style='color:green'>stats</span><span style='color:gray'>.</span>database_id</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:gray'>and</span> mstr<span style='color:gray'>.</span><span style='color:fuchsia'>FILE_ID</span> <span style='color:gray'>=</span> <span style='color:green'>stats</span><span style='color:gray'>.</span><span style='color:fuchsia'>FILE_ID</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:blue'>WHERE</span> <span style='color:fuchsia'>DB_NAME</span><span style='color:gray'>(</span>mstr<span style='color:gray'>.</span>database_id<span style='color:gray'>)</span> <span style='color:gray'>=</span> <span style='color:red'>'tempdb'</span> <span style='color:gray'>or</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:fuchsia'>DB_NAME</span><span style='color:gray'>(</span>mstr<span style='color:gray'>.</span>database_id<span style='color:gray'>)</span> <span style='color:gray'>=</span> <span style='color:red'>'mserver'</span><span style='color:gray'>;</span></span></p> <p class="MsoListParagraphCxSpMiddle" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New"'> <span style='color:blue'>go</span></span></p> <p class="MsoListParagraphCxSpLast" style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450116"></a><a name="_Toc137903598"><span style='font-size:12.0pt'>5.111.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to recalculate the prices for certain cdr</span></a></h3> <p class="MsoListParagraph" style='margin-left:.75in'> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be done with the “rebill” command from the server console.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>From the MizuManage open the Server Console form and click on connect.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Then enter rebill,days,datefrom,dateto,usertype,childfor</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example the following command will recalculate all pricing for endusers whose parent is user with id 854 between Sept 1 and 30 in 2011.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#C0504D'>rebill,,9/1/2011 00:00:00,9/31/2011 23:59:59,0,854</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following command will recalculate the billing for all users in the last 2 days (48 hours):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#C0504D'>rebill,2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450117"></a><a name="_Toc137903599"><span style='font-size:12.0pt'>5.112.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>How to create different webportal for different resellers</span></a></h3> <p class="MsoListParagraph" style='margin-left:.75in'> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>Under the server app directory create a new folder and inside this folder create separate folders for each of your resellers which needs a separate webportal.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Copy the following files in these folders:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-webservice.exe</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-mizuserver.ini</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-the “Files” directory</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-loginimage.jpg or loginimage.gif</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-</span> <span style='font-size:11.0pt'>webphone.jar</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In the mizuserver.ini leave the [database] settings as the main mizuserver.ini and change the [webportal] settings as follows:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>mainportalreseller=RESELLER USER ID</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cfg_port=WEB PORT</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cfg_boundip=WEB IP</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cfg_appname=app name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>base_design=1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>feature_loginpicture=true</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>loginpage_title=brandname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>loginpage_footer1=any branding text</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>loginpage_footer2= any branding text </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>color_main_background=13421772</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>startpagelinkname=any link name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>startpagelinkuri=any link uri</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>startpagelinkname2= any link name</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>startpagelinkuri2= any link uri</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450118"></a><a name="_Toc137903600"><span style='font-size:12.0pt'>5.113.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Database SQL fine-tune</span></a></h3> <p class="MsoListParagraph" style='margin-left:.75in'> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>Create a tb_tracing table with SQL Server Profiler, then run the followings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>create column TextData2 varchar(max)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>update tb_tracing set TextData2 = TextData</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>(unselect the “Prevent saving changes that require table recreation” checkbox from Tools -> Options -> Designers)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>add index for cpu and duration</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>cpu, duration,TextData2</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select top 200 * from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by duration desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select top 200 * from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by cpu desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select sum(cpu), applicationname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>group by applicationname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by sum(cpu) desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select sum(duration), applicationname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>group by applicationname</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by sum(duration) desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select sum(cpu), applicationname, substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>group by applicationname, substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by sum(cpu) desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select sum(duration), applicationname, substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>group by applicationname, substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by sum(duration) desc</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>select sum(cpu), substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>from tb_tracing </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>group by substring(textdata2,1,29)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>order by sum(cpu) desc</span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450119"></a><a name="_Toc137903601"><span style='font-size:12.0pt'>5.114.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Too slow UDP troughput</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Modify your ethernet card settings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Interrupt Moderation -->disable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>flow control--->disable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checksum offload--->disable</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450120"></a><a name="_Toc137903602"><span style='font-size:12.0pt'>5.115.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Pricing speedup</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">If you have (or will plan to add) many prefix entries for multiple billing packets than you should consider to change to the int based algorithm especially if you are using LCR.</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Follow these steps:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create tb_billingtimes_int table with the prefix field set to int type if not already exists</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Check the “Limitations” listed below</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Migrate all entries to the new table:</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'>INSERT INTO [msrv_2].[dbo].[tb_billingtimes_int]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ([entryid]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[isdiff]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[timetype]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[fromday]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[fromhour]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[frommin]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[today]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[tohour]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[tomin]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[prefix]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[origprice]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[price]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[dirid]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[billingstep2]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[minammount2])</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> select </span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> [entryid]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[isdiff]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[timetype]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[fromday]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[fromhour]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[frommin]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[today]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[tohour]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[tomin]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,CAST ( prefix AS int )</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[origprice]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[price]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[dirid]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[billingstep2]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> ,[minammount2]</span></p> <p class="MsoNormal"><span style='font-size:8.0pt;color:#C0504D'> from tb_billingtimes_int</span></p> <p class="MsoNormal" style='text-indent:.25in'><span style='font-size:11.0pt'>If the query fails, check the below Limitations (or use TRY_CAST of best effort)</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Change the function call v_getpriceexf to v_getpriceexf_int in the v_selpattern2 stored procedure (or disable LCR for further speedup)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the “usevgetpriceint” global config option to true (also requires dbversion 124) and reload or restat the sever</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Restart MManage</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Limitations:</span></b></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes can be only numbers (this should be the case anyway)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes can’t begin with 0, 00 or + (this should be avoided anyway)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes with more then 9 digits are not supported (max int is 999999999)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>for wildcard use -1 instead of * </span></p> <p class="MsoNormal" style='margin-left:.25in'><i><span style='font-size:11.0pt'>Note: if you have lots of prefixes with more then 9 digits which can’t be shortened, then it is possible to use bigint instead of int (which can hold 19 digits)</span></i></p> <p class="MsoNormal" style='margin-left:.25in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='margin-left:.25in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In this mode the _int version of the stored procedures will be used (v_getprice_int and fgetprice_int)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can verify entries which doesn’t match this criteria with the following query:</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 1000 tb_billentries</span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family: Consolas;color:blue;background:white'>name</span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes</span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family: Consolas;color:black;background:white'>prefix</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>with</span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>nolock</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>),</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>tb_billentries </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>with</span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>nolock</span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>)</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>tb_billingtimes</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>entryid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background: white'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black; background:white'> tb_billentries</span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>and</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background: white'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black; background:white'> </span><span style='font-size:9.5pt;font-family:Consolas; color:red;background:white'>'*'</span><span style='font-size:9.5pt;font-family: Consolas;color:black;background:white'> </span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>OR</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>OR</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background: white'>like</span><span style='font-size:9.5pt;font-family:Consolas;color:black; background:white'> </span><span style='font-size:9.5pt;font-family:Consolas; color:red;background:white'>'0%'</span><span style='font-size:9.5pt;font-family: Consolas;color:black;background:white'> </span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>OR</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>ISNUMERIC</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 1 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>OR</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>TRY_CAST</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>as</span><span style='font-size:9.5pt;font-family:Consolas;color:black; background:white'> </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>INT</span><span style='font-size:9.5pt;font-family: Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>is</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>null</span></p> <p class="MsoNormal" style='margin-left:.5in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:9.5pt; font-family:Consolas;color:blue;background:white'>order</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>by</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billentries</span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family: Consolas;color:blue;background:white'>name</span><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes</span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family: Consolas;color:black;background:white'>prefix</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Then you can resolve the issues in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>for wildcard use -1 instead of * : </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia; background:white'>update</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> tb_billingtimes </span><span style='font-size: 9.5pt;font-family:Consolas;color:blue;background:white'>set</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:red;background:white'>'-1'</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:red;background:white'>'*'</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes can’t begin with 0, 00 or +: </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia; background:white'>update</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> tb_billingtimes </span><span style='font-size: 9.5pt;font-family:Consolas;color:blue;background:white'>set</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:fuchsia;background:white'>SUBSTRING</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 2</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 99</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>) </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:red;background:white'>'0'</span><span style='font-size:9.5pt; font-family:Consolas;color:red'> </span><span style='font-size:11.0pt'>(run this multiple times as needed)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes with more then 9 digits are not supported: </span><span style='font-size:9.5pt;font-family:Consolas; color:fuchsia;background:white'>update</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> tb_billingtimes </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>set</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:fuchsia;background:white'>SUBSTRING</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 1</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:11.0pt'>If you get duplicates error, then you might delete duplicates first with this query:</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>delete</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes </span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>and</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>not</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>in</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>distinct</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>min</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9 </span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>group</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>by</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> entryid</span><span style='font-size:9.5pt;font-family:Consolas;color:gray; background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:fuchsia;background:white'>SUBSTRING</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>tb_billingtimes</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 1</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span></p> <p class="MsoNormal" style='margin-left:1.0in;text-autospace:none'><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>prefixes can be only numbers: check such number and fix manually or with a query after your needs. Or you might delete the with the following query: </span><span style='font-size:9.5pt; font-family:Consolas;color:blue;background:white'>delete</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_billingtimes </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>where</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>ISNUMERIC</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 1 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>OR</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>TRY_CAST</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>prefix </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>as</span><span style='font-size:9.5pt;font-family:Consolas;color:black; background:white'> </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>INT</span><span style='font-size:9.5pt;font-family: Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>is</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>null</span></p> <p class="MsoNormal" style='margin-left:.25in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3 style='margin-left:.5in;text-indent:-.5in'><a name="_Toc139450121"></a><a name="_Toc137903603"><span style='font-size:12.0pt'>5.116.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size: 12.0pt'>Shared DID’s</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With the shared DID feature the same DID number can be assigned to different users (from webportal -> phonebook page). These will ease the access to users favorites from third-party networks (calling via third-party servers or via the IVR).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can provide shared DID numbers for your users in the following way:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Add a few DID number from the “Users and devices” form. These are like normal endusers but their username is a DID number and the “Shared DID” option is checked on the “Functions” tab (this way the “ispublic” field will be set to 4 for these numbers/users)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Set the “feature_shareddidnumbers” configuration option to 1 (the default is -1 which means that will be automatically enabled once you have added a few DID numbers, otherwise automatically disabled)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-Once this is done, users can assign DID numbers for their Phonebook entries from the web enduser interface. (stored in the “udid” field in the “tb_speeddial” table)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450122"></a><a name="_Toc137903604"></a><a name="_5.117._Server_supervisor"></a><span style='font-size:12.0pt'>5.117. Server supervisor</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The mserver process has a builtin supervisor wich will do some integrity and whelth tests periodically and will do the required action on test failure.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In addition to this builtin procedure, you can start the vsupervisor service.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The following settings are defined in the "supervisor" section:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>canrestartformalfunctions: if supervisor can do restarts (othervise only logs or emails the error). set to 0 to disable restarts default is 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checklogs: if to check logs. if set to false, then "maxnologival" will have no effect. Default is true.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checkcpu: if to check cpu ussage</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checkcallerids: check only cdr records that belongs to this caller. Example: 123,124</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>checkprefixes: check only cdr records only with this techprefix. Example: '333','555'</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxnocdrmin: restart if no cdr records for this number of minutes. Default is 20 (minutes).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minacd or minacl: min ACD treshold. Default is 15 sec.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minasr: min ASR treshold. Default is 3%.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>maxnologival: maximum number of minutes without new record in tb_logs. Default is 15 min.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minactivesims: minumum number of active simcards. Default value is 0.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minactiveendusers: min active endusers (with statusdate set in the last 20 min). Default value is 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minactiveusers: min active users (some activity in the last 2 hour). Default value is 1.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>peaktimebegin or peaktimebegintr: peaktime start hour. Default is 9.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>peaktimeend or peaktimeendtr: peaktime end hour. Default is 19.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>weekendispeak: treat weekend as peaktime (same traffic ammount). Default is false.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>restartatnight: if to restart at every night. Default is false.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>restartpcatfirst: don't restrart the service. Restart the pc immediately.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>trafficammount: 0=after setup</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>all values will be altered in offpeak and weekend times after these rules:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span><span lang="DE" style='font-size:11.0pt'>maxnocdrmin2*=60; </span></p> <p class="MsoNormal"><span lang="DE" style='font-size:11.0pt'> maxnologival2*=3;</span></p> <p class="MsoNormal"><span lang="DE" style='font-size:11.0pt'> minasr2 = minasr2/2;</span></p> <p class="MsoNormal"><span lang="DE" style='font-size:11.0pt'> minacl2 = minacl*2/3;</span></p> <p class="MsoNormal"><span lang="DE" style='font-size:11.0pt'> </span><span style='font-size:11.0pt'>minactivesims/3;</span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'> *offpeak and weekend times are calculated based on peaktimebegin, peaktimeend, weekendispeak</span></i></p> <p class="MsoNormal"><span style='font-size:9.0pt'>The following programs are controlled (configurable):</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> mserver_name = "mserver";</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>atarongk_name = "atarongk";</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>fvoipgsmgw_name = "fvoipgsmgw";</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>vsip_name = "vsip";</span></p> <p class="MsoNormal" style='text-indent:.5in'><span style='font-size:9.0pt'>valert_name = "valert";</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> MSSQLSERVER_name = "MSSQLSERVER";</span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'>Alerting can be configured as described </span><a href="start.htm#_4.3.16._Alerting"><span style='font-size:9.0pt'>here</span></a><span style='font-size:9.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450123"></a><a name="_Toc137903605"><span style='font-size: 12.0pt'>5.118. How to check the current load on MS-SQL (query list)</span></a></h3> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> p<span style='color:gray'>.</span>spid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>right(</span><span style='color:fuchsia'>convert</span><span style='color:gray'>(</span><span style='color:blue'>varchar</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:fuchsia'>dateadd</span><span style='color:gray'>(</span>ms<span style='color:gray'>,</span> <span style='color:fuchsia'>datediff</span><span style='color:gray'>(</span>ms<span style='color:gray'>,</span> P<span style='color:gray'>.</span>last_batch<span style='color:gray'>,</span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()),</span> <span style='color:red'>'1900-01-01'</span><span style='color:gray'>),</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> 121<span style='color:gray'>),</span> 12<span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'batch_duration'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span><span style='color:fuchsia'>program_name</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span>hostname</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span>loginame</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>master</span><span style='color:gray'>.</span>dbo<span style='color:gray'>.</span><span style='color:green'>sysprocesses</span> P</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span>spid <span style='color:gray'>></span> 50</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span><span style='color:blue'>status</span> <span style='color:gray'>not</span> <span style='color:gray'>in</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:red'>'background'</span><span style='color:gray'>,</span> <span style='color:red'>'sleeping'</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>and</span><span style='font-size:9.0pt; font-family:"Courier New"'> P<span style='color:gray'>.</span>cmd <span style='color:gray'>not</span> <span style='color:gray'>in</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:red'>'AWAITING COMMAND'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>,</span><span style='color:red'>'MIRROR HANDLER'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>,</span><span style='color:red'>'LAZY WRITER'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>,</span><span style='color:red'>'CHECKPOINT SLEEP'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>,</span><span style='color:red'>'RA MANAGER'</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>order</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> batch_duration <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>declare</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> @spid <span style='color:blue'>int</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> @stmt_start <span style='color:blue'>int</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> @stmt_end <span style='color:blue'>int</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> @sql_handle <span style='color:blue'>binary</span><span style='color:gray'>(</span>20<span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>set</span><span style='font-size:9.0pt; font-family:"Courier New"'> @spid <span style='color:gray'>=</span> 124 <span style='color:green'>-- Fill this in</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>top</span> 1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> @sql_handle <span style='color:gray'>=</span> <span style='color:blue'>sql_handle</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> @stmt_start <span style='color:gray'>=</span> <span style='color:blue'>case</span> stmt_start <span style='color:blue'>when</span> 0 <span style='color:blue'>then</span> 0 <span style='color:blue'>else</span> stmt_start <span style='color:gray'>/</span> 2 <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:gray'>,</span><span style='font-size:9.0pt; font-family:"Courier New"'> @stmt_end <span style='color:gray'>=</span> <span style='color:blue'>case</span> stmt_end <span style='color:blue'>when</span> <span style='color:gray'>-</span>1 <span style='color:blue'>then</span> <span style='color:gray'>-</span>1 <span style='color:blue'>else</span> stmt_end <span style='color:gray'>/</span> 2 <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>master</span><span style='color:gray'>.</span>dbo<span style='color:gray'>.</span><span style='color:green'>sysprocesses</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:9.0pt; font-family:"Courier New"'> spid <span style='color:gray'>=</span> @spid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>order</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> ecid</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>SELECT</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:fuchsia'>SUBSTRING</span><span style='color:gray'>(</span> <span style='color:blue'>text</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:fuchsia'>COALESCE</span><span style='color:gray'>(</span><span style='color:fuchsia'>NULLIF</span><span style='color:gray'>(</span>@stmt_start<span style='color:gray'>,</span> 0<span style='color:gray'>),</span> 1<span style='color:gray'>),</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>CASE</span> @stmt_end</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>WHEN</span> <span style='color:gray'>-</span>1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>THEN</span> <span style='color:fuchsia'>DATALENGTH</span><span style='color:gray'>(</span><span style='color:blue'>text</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>ELSE</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'> </span><span style='font-size:9.0pt;font-family:"Courier New";color:gray'>(</span><span style='font-size:9.0pt;font-family:"Courier New"'>@stmt_end <span style='color:gray'>-</span> @stmt_start<span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:blue'>END</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:"Courier New";color:blue'>FROM</span><span style='font-size:9.0pt; font-family:"Courier New"'> <span style='color:gray'>::</span><span style='color:green'>fn_get_sql</span><span style='color:gray'>(</span>@sql_handle<span style='color:gray'>)</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450124"></a><a name="_Toc137903606"><span style='font-size: 12.0pt'>5.119. Load data from all tables from the database (for multiple servers)</span></a></h3> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>The following query list all bind IP:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>CREATE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>TABLE</span> <span style='color:teal'>#tmp_333</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:teal'>DatabaseName</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>50<span style='color:gray'>),</span> <span style='color:teal'>valstr</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>64<span style='color:gray'>),</span><span style='color:teal'>keystr</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>50<span style='color:gray'>),</span><span style='color:teal'>inisection</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>50<span style='color:gray'>));</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>DECLARE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>DBCursor</span> <span style='color:blue'>CURSOR</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>FOR</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>SELECT</span> <span style='color:teal'>Name</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>FROM</span> <span style='color:blue'>MASTER</span><span style='color:gray'>.</span><span style='color:teal'>dbo</span><span style='color:gray'>.</span><span style='color:green'>sysdatabases</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>WHERE</span> <span style='color:teal'>name</span> <span style='color:gray'>NOT</span> <span style='color:gray'>IN</span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:red'>'master'</span><span style='color:gray'>,</span><span style='color:red'>'model'</span><span style='color:gray'>,</span><span style='color:red'>'msdb'</span><span style='color:gray'>,</span><span style='color:red'>'tempdb'</span><span style='color:gray'>);</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>OPEN</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>DBCursor</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>DECLARE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>@DBName</span> <span style='color:blue'>VARCHAR</span><span style='color:gray'>(</span>200<span style='color:gray'>)</span> <span style='color:gray'>=</span> <span style='color:red'>''</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>FETCH</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>NEXT</span> <span style='color:blue'>FROM</span> <span style='color:teal'>DBCursor</span> <span style='color:blue'>INTO</span> <span style='color:teal'>@DBName</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>WHILE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:fuchsia'>@@FETCH_STATUS</span> <span style='color:gray'>=</span> 0</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>BEGIN</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>DECLARE</span> <span style='color:teal'>@SQL</span> <span style='color:blue'>NVARCHAR</span><span style='color:gray'>(</span><span style='color:fuchsia'>MAX</span><span style='color:gray'>)</span> <span style='color:gray'>=</span> <span style='color:red'>N'USE '</span> <span style='color:gray'>+</span> <span style='color:fuchsia'>QUOTENAME</span><span style='color:gray'>(</span><span style='color:teal'>@DBName</span><span style='color:gray'>)</span> <span style='color:gray'>+</span> <span style='color:red'>'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> IF EXISTS </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> ( SELECT 1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> FROM sys.tables</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> WHERE [Object_ID] = OBJECT_ID(N''dbo.tb_settings'')</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> )</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> BEGIN</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> INSERT #tmp_333 (DatabaseName, valstr, keystr, inisection) </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> SELECT @DB, [valstr], [keystr], [inisection] </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> FROM dbo.tb_settings</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> WHERE keystr = ''bindip'' AND inisection=''settings''</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:red'> END'</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>;</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>EXECUTE</span> <span style='color:maroon'>SP_EXECUTESQL</span><span style='color:blue'> </span><span style='color:teal'>@SQL</span><span style='color:gray'>,</span> <span style='color:red'>N'@DB VARCHAR(200)'</span><span style='color:gray'>,</span> <span style='color:teal'>@DBName</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>FETCH</span> <span style='color:blue'>NEXT</span> <span style='color:blue'>FROM</span> <span style='color:teal'>DBCursor</span> <span style='color:blue'>INTO</span> <span style='color:teal'>@DBName</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>END</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>CLOSE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>DBCursor</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>DEALLOCATE</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>DBCursor</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>SELECT</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:gray'>*</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>FROM</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:teal'>#tmp_333</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>DROP</span><span style='font-size:8.0pt; font-family:Consolas'> <span style='color:blue'>TABLE</span> <span style='color:teal'>#tmp_333</span><span style='color:gray'>;</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450125"></a><a name="_Toc137903607"></a><a name="_5.120._Number_of"></a><span style='font-size:12.0pt'>5.120. Number of services limit on a server</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might have to change the windows desktop heap settings if you are running multiple service instances (more than 10) on the same server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems\Windows</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More details:</span></p> <p class="MsoNormal"><a href="https://stackoverflow.com/questions/507853/system-error-code-8-not-enough-storage-is-available-to-process-this-command"><span style='font-size:11.0pt'>https://stackoverflow.com/questions/507853/system-error-code-8-not-enough-storage-is-available-to-process-this-command</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><a href="http://ss64.com/nt/syntax-desktopheap.html"><span style='font-size:11.0pt'>http://ss64.com/nt/syntax-desktopheap.html</span></a></p> <p class="MsoNormal"><a href="http://social.technet.microsoft.com/Forums/en-GB/winservergen/thread/c53e3c42-a798-417a-9c48-cd2b442310f2"><span style='font-size:11.0pt'>http://social.technet.microsoft.com/Forums/en-GB/winservergen/thread/c53e3c42-a798-417a-9c48-cd2b442310f2</span></a></p> <p class="MsoNormal"><span class="MsoHyperlink"><span style='font-size:11.0pt'><span style='text-decoration:none'> </span></span></span></p> <p class="MsoNormal"><a href="http://blogs.msdn.com/b/ntdebugging/archive/2007/01/04/desktop-heap-overview.aspx"><span style='font-size:11.0pt'>http://blogs.msdn.com/b/ntdebugging/archive/2007/01/04/desktop-heap-overview.aspx</span></a></p> <p class="MsoNormal"><span class="MsoHyperlink"><span style='font-size:11.0pt'>http://blogs.msdn.com/b/ntdebugging/archive/2007/07/05/desktop-heap-part-2.aspx</span></span></p> <p class="MsoNormal"><span class="MsoHyperlink"><span style='font-size:11.0pt'><span style='text-decoration:none'> </span></span></span></p> <h3><a name="_Toc139450126"></a><a name="_Toc137903608"></a><a name="_5.121._How_to"></a><span style='font-size:12.0pt'>5.121. How to rewrite SMS number prefix</span></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">Create a stored procedure named v_dialplansms with the following inputs:</p> <p class="MsoNormal" style='margin-left:.5in'>- tonum varchar(256)</p> <p class="MsoNormal" style='margin-left:.5in'>- fromid int</p> <p class="MsoNormal" style='margin-left:.5in'>- fromnum varchar(64)</p> <p class="MsoNormal" style='margin-left:.5in'>- clientip varchar(64)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">This sp must return one field containing the rewritten target number (“tonum”)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Set the “usesmsprefixsp” global config option to “true” and reload.</p> <p class="MsoNormal">See the <a href="start.htm#_4.12.2._SMS">SMS</a> chapter for more details.</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450127"></a><a name="_Toc137903609"><span style='font-size: 12.0pt'>5.122. How to limit the maximum monthly usage for postpaid accounts</span></a></h3> <p class="MsoNormal">Moved to “Security and account limiting” chapter.</p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450128"></a><a name="_Toc137903610"><span style='font-size: 12.0pt'>5.123. Not enough storage is available to process this command</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you see similar errors, try to increase the IRPStackSize in the registry as described here:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>http://blog.rongabriel.com/2010/03/08/not-enough-storage-is-available-to-process-this-command/</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450129"></a><a name="_Toc137903611"><span style='font-size: 12.0pt'>5.124. Enable session-timer</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>With session timers (RFC 4028) you can prevent orphaned sessions (hung calls).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Session timers are not enforced by default to prevent any complications or incompatibilities on a new server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If all the media are routed trough your server, then there is no much reason to enable session timers because the media timeout can usually prevent orphaned calls. However if your server doesn’t need to route the media and you see orpaned calls (long calls in the current calls form which are no longer valid) then you should enabled this feature.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To avoid incompatibilities with all kind of client devices not supporting session timers or reinvite, you should enable session timers only for SIP server and Traffic sender users (or just for the devices generating orphaned calls). Just set the “sessiontimer” field to a value higher than 0:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-2: never-ever use, even when pushed by the client</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>-1: never use</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0: don’t use (Default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1: load from global config </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2: yes if the peer has timer support</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-right:-1.0in;text-indent: -.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3: always yes, forced</span></p> <p class="MsoListParagraphCxSpLast" style='margin-right:-1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>other: use with the specified timeout (minutes). Not recommended</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Also please review the related global configuration settings (search for “sessiontimer” on the Configurations form):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sessiontimer: 0: don’t use,1: load from global config ,2: autodetect (and using the sesskeepalive interval from the global configuration),3: autodetect with turned on by default, Other: use with the specified timeout (minutes)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sessiontimerhandlelocally: wheter the server should handle or just bypass. 0=no,1=auto,2=forward,3=yes</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>def_min_sessiontimer: minimum allowed value in seconds (sent also as “Min-SE” with the sip signaling). Must be higher then 3.</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>def_mid_sessiontimer: recommended value in seconds</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>def_max_sessiontimer: maximum accepted value in seconds</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Recommended configuration:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If there are no orphaned calls or media is routed leave the configuration with the default values (with the sessiontimer set to 0 which means disabled)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If there are some orphaned calls set the “sessiontimer” field to 3 for SIP servers or Traffic senders generating orphaned calls.</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If there are a lot of orphaned calls (it can happen if the server network connection is not stable) set the “sessiontimer” field to 3 in the global settings (Configurations form)</span></p> <h3><a name="_Toc139450130"></a><a name="_Toc137903612"><span style='font-size: 12.0pt'>5.125. Reseller rights</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the tb_users rigths field to limit the reseller rights (affecting mostly the webportal user interface):</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>0: minimal rights</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>8: can’t edit tariffs and can’t add resellers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>10: can’t edit tariffs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>12: can’t add resellers</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>30: normal rights (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>40: increased rights</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>60: full rights</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450131"></a><a name="_Toc137903613"><span style='font-size: 12.0pt'>5.126. Server ini file</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The database connection settings are stored in a configuration file which should be named “mizuserver.ini” and located near the service executable (mserver.exe). This file is readed when the server is starting so it can find its database (all other data and settings are stored in database).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The format is the following:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>[database]</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>location=DB SERVER IP</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>port=DB SERVER PORT (USUALLY 1433 BUT OFTEN REWRITTEN TO 2223)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>name=DATABSE NAME</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>username=USERNAME </span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>password=PASSWORD</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>sqlinstancename=ENTER INSTANCE NAME IF YOU NEED PIPE ACCESS (. for the default mssql instance or np:\\.\pipe\sql\query)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>conntype=SPECIFY HOW TO CONNECT (0=tcp only,1=pipe only,2=auto tcp first,3=auto pipe first if possible (default), 4=auto pipe first) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>[database]</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>location=127.0.0.1</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>port=2223</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>name=mserver</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>username=sa</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>password=sqlsapassword</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:10.0pt'>sqlinstancename=TESTSERVER\SQLEXPRESS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><a href="http://technet.microsoft.com/en-us/library/ms130822.aspx"><span style='font-size:11.0pt'>http://technet.microsoft.com/en-us/library/ms130822.aspx</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450132"></a><a name="_Toc137903614"><span style='font-size: 12.0pt'>5.127. Prices for toll free numbers</span></a></h3> <pre><span style='font-family:"Times New Roman",serif'>To increase the prices for toll free numbers you have to perform the following steps:</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre><pre><span style='font-family:"Times New Roman",serif'>1. Create a new price list.</span></pre><pre><span style='font-family:"Times New Roman",serif'>2. Assign the newly created price list to the end user (8557597386).</span></pre><pre><span style='font-family:"Times New Roman",serif'> You can do this in the <b>"</b>Users and Devices" section under the "Billing<b>"</b> tab.</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre><pre><span style='font-family:"Times New Roman",serif'>Please note, that I have already created a new billing packet and assigned it to the number.</span></pre><pre><span style='font-family:"Times New Roman",serif'>You just have to upload the prices.</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre><pre><span style='font-family:"Times New Roman",serif'>To charge only connected calls, you have to apply the billing packet for B-leg only.</span></pre><pre><span style='font-family:"Times New Roman",serif'>You can set this option on the "Price Setup" form in the "Applied for" section.<br> <br> </span></pre> <h3><a name="_Toc139450133"></a><a name="_Toc137903615"><span style='font-size: 12.0pt'>5.128. Server API</span></a></h3> <pre><span style='font-family:"Times New Roman",serif'>Please find the details in the VoIP_Server_API.pdf</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre> <h3><a name="_Toc139450134"></a><a name="_Toc137903616"><span style='font-size: 12.0pt'>5.129. External service, database or API</span></a></h3> <pre><span style='font-family:"Times New Roman",serif'>You can use the following global config options to setup external sources for user management, authentication, routing and billing:</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre><pre><span style='font-family:"Times New Roman",serif'> int extern_cdr;</span></pre><pre><span style='font-family:"Times New Roman",serif'> int extern_billing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> int extern_auth; //0=no,1=insert only,2=yes,3=check only external</span></pre><pre><span style='font-family:"Times New Roman",serif'> int extern_routing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_ivr;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_cdr;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_billing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_auth;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_routing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_connection_usersync;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_cdr;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_billing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_auth;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_routing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_usersync_all;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_sql_usersync_new;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_cdr_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_billing_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_auth_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_routing_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_cdr;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_billing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_auth;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_routing;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_usersync_all;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_usersync_all_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_usersync_new;</span></pre><pre><span style='font-family:"Times New Roman",serif'> String extern_http_usersync_new_address;</span></pre><pre><span style='font-family:"Times New Roman",serif'> bool extern_usersync;</span></pre><pre><span style='font-family:"Times New Roman",serif'> </span></pre> <h3><a name="_Toc139450135"></a><a name="_Toc137903617"><span style='font-size: 12.0pt'>5.130. How to setup Moneybookers (Skrill)</span></a></h3> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>You will need to open a merchant (For Business) account at https://www.moneybookers.com.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Moneybooker payments can be initiated from any web interface.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>At least the moneybookers_emailid, moneybookers_accountid and the moneybookers_notifyurl have to be set correctly (search for “moneybookers” on the “Configurations” form).</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Configuration details:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_enabled: enable/disable the Moneybookers payment option. Enabled by default, but it is unusable until you set the moneybookres_emailid and moneybookers_notifyurl setting.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_enabled_for_resellers: enable/disable separate MoneyBookers account for resellers (enabled by default)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_emailid: your moneybookers email address where the payments will be sent</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_notifyurl: the IPN (Instant Payment Notification) url, must be the same as the webportal address: http://WEBPORTAL_ADDRESS:PORT. Port must be specified only if other than 80.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_accountid: this is your Moneybookers "Customer ID".</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_verifysource: verify if the transaction was initiated from the webportal (0=no,1=if exists,2=always)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_mustverify: check every payment if it came from moneybookers. For this to work, a "secret word" has to be set in your Moneybookers account and in moneybookers_secretword setting. Enabled by default</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_secretword: set it in your Moneybookers account -> 'Merchant Tools' and in server (“Configurations” form)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_checkemail: check if the user email address is the same received from moneybookers. If not, then the payment is not applied automatically (deprecated by checktrusted)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_checktrusted: auto allow transactions only for users on the trusted list. Otherwise the transaction have to be applied manually. Possible values: 0,1,2,3,4 (0=never,1=only if no email match,2=always,3=always + email)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_currency: the enforced currency. Otherwise the user currency setting is used </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_currencies: the list of accepted currencies. By default the followings are accepted: USD,EUR,GBP, your main currency</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_maxamount: maximum payment accepted. Default value is 600.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_minamount: minimum payment accepted. Default value is 5</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_checkabove_notverified: payments above this value must be verified first if the sender account is not “verified” by moneybookers (default value is 50)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_checkabove_all: all payments above this value must be verified first (default value is 100)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_addpercent: modify the received amount. Default value is 100 (no changes)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_feepercent: add a fee percent (before payment)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_feevalue: add a fee value (before payment)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_sendemail: send emails about payments for the users</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_sendemailtoadmins: notify the admins about the new payments</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_sendemailtosupport: notify the support users about the new payments</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_emailonreceived: emai body text to be sent on received payments (a default message will be applied if this is not set)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>moneybookers_emailonapprowed: emai body text to be sent on approved payments (a default message will be applied if this is not set)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>All Moneybookers transactions will be stored in the tb_payprocessing table which has the following fields:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Userid: user database ID from tb_users</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Amount: paid ammount</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Currency: user currency </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Transactionid: unique id for all transactions</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Stage: 0=unknown,1=started,2=notification received,4=verified and applied,5=failed, 6=need to be checked (no email match)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Comment: contains the reason of the failures and all patameters as received from Moneybookers</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Example query to list all transactions that need to be approved from the last week:</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>select top 1000 tb_users.Username, tb_users.credit as 'usercredit', tb_payprocessing.*</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>from tb_payprocessing with(nolock)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>left join tb_users with(nolock) on (tb_users.id = tb_payprocessing.userid)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>where </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>tb_payprocessing.stage = 6 and</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>tb_payprocessing.datum > GETDATE()-7</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>order by datum desc</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>The transactions can be viewed also from Mizu Manage -> Billing section -> Reports form (Transcations All/Success/Failed/etc)</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>Applied payments will be also stored in the tb_invoices table.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:10.0pt'>If you wish to automatically allow all transactions, set the moneybookers_checkemail and moneybookers_checktrusted settings to 0. Otherwise some transactions will have to be applied manually.</span></p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <h3><a name="_Toc139450136"></a><a name="_Toc137903618"><span style='font-size: 12.0pt'>5.131. Reliability –strict locking</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server by default uses opportunistic locking and lock-free data structures. Change the following settings for stricter locking:</span></p> <p class="MsoNormal">usesockrecmutex = true</p> <p class="MsoNormal">usertpmutex = true</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>Note: these setting might have a direct impact on performance</span></i></p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450137"></a><a name="_Toc137903619"><span style='font-size: 12.0pt'>5.132. How to verify audio quality</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP server by default uses opportunistic locking and lock-free data structures. Change the following settings for stricter locking:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the server to route the RTP (RTP Route caller/called: Always)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Start wireshark on the server</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Make a call from softphone</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Find the call-id (from softphone or sever logs).</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Apply the following filter for wireshark: ((ip.src==SERVERIP || ip.dst==SERVERIP) && (ip.src==SOFTPHONESIPIP || ip.dst==SOFTPHONESIPIP || ip.src == SOFTPHONESDPIP || ip.dst==SOFTPHONESDPIP)) && (sip || rtp || rtcp) && (sip.Call-ID == "CALLID" || ( udp.port == SOFTPHONERTPPORT || udp.port == SERVERRTPPORT ))</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>Replace the followings:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SERVERIP: the IP address of the VoIP server</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SOFTPHONESIPIP: the IP address from where the INVITE was received from</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SOFTPHONESDPIP: the IP address in the INVITE SDP (connect address c=)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>CALLID: the SIP call-id</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SOFTPHONERTPPORT: the RTP port from the INVITE SDP (media= line)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>SERVERRTPPORT: the RTP port from the 200 OK SDP (media= line)</span></p> <p class="MsoNormal" style='margin-left:.75in'><span style='font-size:11.0pt'>(To easily find the SDP address you might first just filter to sip.Call-ID == "CALLID")</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Wireshark -> Telephony menu -> RTP -> Show all streams</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Check the statistics if there are packet loss or similar issues</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Click on Analyze, then Save Paypload (save as raw.EXT)</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>The following extensions (EXT) can be used:</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>g9: for G.729 codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>g3: for G.723 codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>pu: for PCMU codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>pa: for PCMA codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>lb: for iLBC codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>su: for speex ultrawideband codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>sw: for speex wideband codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>sx: for speex narrowband codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>g6: for G.726 codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>gg: for GSM codec</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:11.0pt'>g2: for G.722 codec</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt'>9.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Copy the raw file(s) to the ConvertRaw directory</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt'>10.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Run: ConvertRaw.exe “raw.EXT” “out.wav” </span></p> <p class="MsoNormal" style='margin-left:.25in;text-indent:.25in'><span style='font-size:11.0pt'>(You can also combine in/out in a single stereo file: converter.raw “in.EXT” “out.EXT” “out.wav”)</span></p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt'>11.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Listen out.wav with any audio player</span></p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450138"></a><a name="_Toc137903620"><span style='font-size: 12.0pt'>5.133. How to use long called prefix lists for routing</span></a></h3> <p class="MsoNormal">Add or import the prefixes to tb_routingprefix.</p> <p class="MsoNormal">Add the following to the v_getroutingtime for the calledtechprefix selection:</p> <p class="MsoNormal">OR EXISTS (select top 1 tb_routingprefix.id from tb_routingprefix WITH (NOLOCK) where tb_routingprefix.routingid = tb_routing.id and @called_norm2 like tb_routingprefix.prefix+'%')</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450139"></a><a name="_Toc137903621"><span style='font-size: 12.0pt'>5.134. Send email to users on low credit</span></a></h3> <p class="MsoNormal">The low credit notification email will be sent to prepaid users with an email address after calls when the user credit cross (goes below) the minimum credit amount.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">It can be configured by the “<span style='color:#984806'>sendlowcreditemail</span>” global config and per user (tb_users.sendlowcreditemail).</p> <p class="MsoNormal">Possible values:</p> <p class="MsoNormal"> -2: yes, with auto guessed minimum credit amount value</p> <p class="MsoNormal"> -1: auto guess if send is needed for prepaid endusers, resellers and traffic senders if the SMTP email account is configured</p> <p class="MsoNormal"> 0: don’t send</p> <p class="MsoNormal" style='text-indent:.5in'>others: specify minimum credit amount</p> <p class="MsoNormal">Default value is: -1.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">The default emails subject and message can be modified with the lowcreditemailsubject and lowcreditemailbody global config options.</p> <p class="MsoNormal">The following keywords can be used (these will be auto replaced at runtime): [newcredit],[currency],[username],[companyname],[callerid],[callerip],[callernumber],[callername],[calledid],[calledip],[callednumber],[webportal].</p> <p class="MsoNormal">If these are not configured, then the default will be something like this:</p> <p class="MsoNormal">lowcreditemailsubject: </p> <p class="MsoNormal" style='text-indent:.5in'><span style='color:#4F6228'>[servername], Low VoIP credit notification</span></p> <p class="MsoNormal">lowcreditemailbody: </p> <p class="MsoNormal" style='margin-left:.5in'><span style='color:#4F6228'>Your VoIP credit is running low.</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='color:#4F6228'>Your credit is: [newcredit] [currency].</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='color:#4F6228'>Username: [username]</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='color:#4F6228'>Recharge required to continue using the service.<br> You can unsubscribe or modify your settings from the web control panel. (This line is sent only if the webportal is configured)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='color:#4F6228'>[companyname]</span></p> <p class="MsoNormal"> </p> <p class="MsoNormal">Applying: </p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>To disable all low credit notifications, just set the sendlowcreditemail global config to 0.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>To enable low credit notifications, set the sendlowcreditemail global config to -2 or to a positive value (which will be used also as minimum credit) and make sure that you configure email server SMTP settings (<span style='color:#984806'>emailhost</span>, <span style='color:#984806'>emailuser</span>, <span style='color:#984806'>emailpassword</span> global config values).</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Otherwise (if the sendlowcreditemail global config is -1 which is also the default) the server will auto guess if it needs to send notifications or not.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">If the sendlowcreditemail global config is not 0 then it will be overwritten by the user sendlowcreditemail (defaults to -1 / auto guess).</p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>To disable low credit notification for a user, set it’s sendlowcreditemail to 0.</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>To enable low credit notification for a user, set it’s sendlowcreditemail to -2 or to a positive value for the minimum credit.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">To send emails only to a few selected users, then:</p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'>1.<span style='font:7.0pt "Times New Roman"'> </span>Configure the SMTP credentials from the Config Wizard or by the emailhost, emailuser, emailpassword global config values</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'>2.<span style='font:7.0pt "Times New Roman"'> </span>Set the sendlowcreditemail global config to -2 or to a positive value</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'>3.<span style='font:7.0pt "Times New Roman"'> </span>Disable email notifications for all users by default with the following query (copy-paste to the Direct Query form):</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'>update tb_users set sendlowcreditemail = 0 where sendlowcreditemail = -1</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'>4.<span style='font:7.0pt "Times New Roman"'> </span>Enable email notifications for the desired users by setting their sendlowcreditemail field to -2 or to a positive value</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><i>If the SMTP credentials are not configured, then the server can use a built-in email account to send the emails, but this account is limited to a number of maximum emails.</i></p> <h3><a name="_Toc139450140"></a><a name="_Toc137903622"><span style='font-size: 12.0pt'>5.135. Built-in webserver</span></a></h3> <p class="MsoNormal">The service has a simple built-in web service which can be used to host various files. For example it can be used to host the customized softphones and other resources.</p> <p class="MsoNormal">(This is not the same as the enduser web interface. The enduser web interface is hosted in a separate process).</p> <p class="MsoNormal">Just put your files to its directory (which is the “mvweb” directory by default).</p> <p class="MsoNormal">From the clients just use the web directory in requests, such as http://serveraddress/mvweb/index.html</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Global settings:</p> <p class="MsoNormal">hasbuiltinweb: -1=auto (default), 0=no (disable), 1=yes (enable), other=only on this specific port</p> <p class="MsoNormal">allowhttpfileupload: 0=no (default), 1=yes </p> <p class="MsoNormal">builtinwebdir: path (defult is \mvweb)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>File upload:</b></p> <p class="MsoNormal">Enable by setting the allowhttpfileupload global config to 1.</p> <p class="MsoNormal">Client upload as simple multipart/form-data with the file name sent by the “filename” parameter.</p> <p class="MsoNormal">Check the example: \mvweb\upload.html</p> <p class="MsoNormal">The files will be saved as is under \mvweb\filestorage </p> <p class="MsoNormal">Download link: http://serveraddress/mvweb/filestorage/yourfilename</p> <p class="MsoNormal">Note: no authentication is performed for file transfers except file i/o rights. For private access you should set the file names accordingly (long file names generated by hashing the username+password+privatesalt)</p> <p class="MsoNormal">Note2: no special characters are allowed in file names or paths. Max 4 folder level is allowed.</p> <p class="MsoNormal">Note3: For smaller files the API can be also used (this can be used also with websocket, json and others):</p> <p class="MsoNormal" style='text-indent:26.25pt'>putfile, pputfile [filename, filedata] {will save a file under the mvweb\filestorage directory. The filedata should be base64 encoded}</p> <p class="MsoNormal" style='text-indent:26.25pt'>getfile, pgetfile [filename] {will load a file from under the mvweb\filestorage directory }</p> <pre> </pre><pre> </pre><pre> </pre> <h3><a name="_Toc139450141"></a><a name="_Toc137903623"></a><a name="_5.136._Analyzing_mizu"></a><span style='font-size:12.0pt'>5.136. Analyzing mizu server log files</span></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">The log files are stored in the server directory below the logs folder or in a directory specified by the "logpath" global config option with “X_log_DATE_mserverdebuglog.dat” file name format. </p> <p class="MsoNormal">Usually you can find the logs in the server app folder (near the mserver.exe) -> “logs” subfolder. <br> You can also open the folder from MManage -> Files Menu -> Folders -> Server logs directory.</p> <p class="MsoNormal">You should use an app which is able to open huge files, for example F3 from Total Commander (don’t use Notepad.exe to open large log files).</p> <p class="MsoNormal">The amount of the logs depends on the "loglevel" global config option. 1 means minimal, 5 means details (don't set to above 5 as that is only useful for rtp debug). You can quicly set the log level from MManage -> Control menu -> Logs -> Set. “On” means loglevel 5.</p> <p class="MsoNormal">Important (level 1) messages are also stored in the database (tb_logs, viewable from MManage "Logs" form).</p> <p class="MsoNormal">Open the last logfile (“log_xxx.dat”) with a fast text viewer (For example F3 from TotalCommander). If the problem is not in the last file, you might search for the related SIP Call-Id or “INVITE <a href="sip:number">sip:number</a>” in all files for example using Total Commander -> Commands -> Search -> Find Text. (On the “Advanced” page you should set the “Not older than” option to avoid searching across too old files.</p> <p class="MsoNormal">Search for "ERROR" or "catch" to detect issues.</p> <p class="MsoNormal">To be able to understand what is happening in the log, you need the following knowledge:</p> <p class="MsoNormal"> -protocols: IP, UDP, TCP, SIP, RTP, other related protocols</p> <p class="MsoNormal"> -SIP. especially you should understand the SIP registrar process and basic call flow: https://tools.ietf.org/html/rfc3665</p> <p class="MsoNormal"> -SQL (SELECT/INSERT/UPDATE/DELETE/stored procedures) and the structure of the mizu voip database (tb_users, tb_cdrs, tb_currentcalls, stored procedures and other tables).</p> <p class="MsoNormal">In case if the logs doesn’t contain the SIP signaling details, enable the detailed logs first (Control menu -> Logs -> Set -> On), reproduce the problem and check the log files again.</p> <p class="MsoNormal">For registration related problems search from @USERNAME from the bottom up to find out the SIP REGISTER messages from a user. If the user is registered, then you should see its status accordingly on the "Users and devices" form (statusdate is recent and status is 1 or higher. After the first register, the server usually sends a 401 Unauthorized answer asking for authentication. Once the user is authenticated you will see an update to tb_users in the logs (update tb_users with(ROWLOCK) set StatusDate = getdate .. )</p> <p class="MsoNormal">For call related problems first find the call-leg. This can be done by searching for "INVITE SIP: callednumber" from the bottom up (if the call was made recently). Once you find this message, copy the "Call-ID" header to the clipboard and search for that id from the beginning of the log. There are 2 call-id related to each call. A-leg from client to server, b-leg from server to destination. The b-leg call-id is the same as a-leg call id with a few more characters appended, so you can easily find each-other. You might have to go through both call-id to trace a call. When the server disconnects a call for any reason, you should find related logs before or during the disconnect (and you should check the SIP disconnect code and the "Warning" header)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450142"></a><a name="_Toc137903624"><span style='font-size: 12.0pt'>5.137. How to set customer disconnect reason code?</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal">For H.323 just set the RRR_ global settings to a proper Q931 disconnect code</p> <p class="MsoNormal">For SIP just set the SSS_ global settings to a proper SIP disconnect code (400-599)</p> <p class="MsoNormal">The above settings will affect the disconnect reason emitted by the routing.</p> <p class="MsoNormal">For disconnect reason emitted by the SIP engine, you might change the values by using the changediscreason1,changediscreason2 .. changediscreasonN global config option with a key value containing ORIGINALCODE=NEWCODE (so just separate the old from the new code with equal sign). For example to change the code 408 to 409 just set "changediscreason1" global config key to value "408=409".</p> <p class="MsoNormal"> </p> <p class="MsoNormal">For some disconnect reasons the server might play a voice announcement for the caller to notify it about the disconnect cause. You might turn this off by setting the "allowdiscmessage" to 0. You can change the voice messages by replacing the appropriate voice files or by setting the allowdiscmessage to 2 you can use separate voice files per message named as disc_XXX.wav where XXX is the disconnect reason code.</p> <p class="MsoNormal">The wave files must have must be standard 8 kHz 16 bit mono PCM files (128 kbits - 15 kb/sec).</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Search for "disc" in the global config for more options.</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450143"></a><a name="_Toc137903625"><span style='font-size: 12.0pt'>5.138. Time display</span></a></h3> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>Defaults:</u></p> <p class="MsoNormal">In the database the date-time variables are stored according to <b>database server time-zone</b> by default (the database engine time settings, which by default depends on OS time-zone and settings).</p> <p class="MsoNormal"> </p> <p class="MsoNormal">On the user interfaces the time is displayed by default according to the <b>app time zone</b>. For MManage this means the time-zone of the computer where it is running. For the webportal it means the webserver time zone.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">This default time display on user interfaces can be changed by the "<b>timesetting</b>" global config option:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>0=db server,</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>1=local (default)</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>2=UTC diff (which can be set by user)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>MServer:</u></p> <p class="MsoNormal">By default the mserver will use the same time as the database. This is the recommended setting, so you will have to change the times when displayed on user interfaces.</p> <p class="MsoNormal">If the <b>usedbdatetime</b> is set to 2, then the server internally will use the same time as the database (this is the default behavior and recommended to leave it as is).</p> <p class="MsoNormal">Otherwise (if you set the usedbdatetime is set to 0) it will automatically calculate the difference in time between the app server and the databse server (if these are running on different servers).</p> <p class="MsoNormal">In this case you can verify the followings in the server logs:</p> <p class="MsoNormal"> EVENT, timezonediff is set to XXX (timezonediff)</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>MizuManage:</u></p> <p class="MsoNormal">In the MizuManage you can change (overwrite) the local display settings from <b>Config menu -> MManage</b> settings.</p> <p class="MsoNormal">This will affect grid display and date-time chooser controls only, so you can still edit the values in server time (it is not possible to change the time for the server).</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>Webportal:</u></p> <p class="MsoNormal">For the webportal you set the default time-zone with the “<b>fixutcdiff</b>” (UTC difference in minutes from server time; Mizu hosted servers are located by default at UTC+0, UK time zone). This will be considered only if timesetting is set to 2. The users can also set their UTC time if allowed by the "feature_usertimezone" setting.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">If you wish to disable/enable user controlled time zone, you can do so with the "<b>feature_usertimezone</b>" setting. </p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>0: disable</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>1: allow using the user “utc” field, </p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>2: allow user edit (default)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>3: means to also auto set the default based on user country which is selected during user signup or user settings</p> <p class="MsoListParagraphCxSpLast"> </p> <p class="MsoNormal">Verify the followings in the webportal logs:</p> <p class="MsoNormal"> EVENT, timezonediff local set to XXX (srvtimezonediff)</p> <p class="MsoNormal" style='text-indent:.5in'>EVENT, timezonediff fix set to XXX (fixutcdiff if timesetting is 2)</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450144"></a><a name="_Toc137903626"><span style='font-size: 12.0pt'>5.140. Main/backup database</span></a></h3> <p class="MsoNormal">The mizu server will automatically create a secondary database named mserver_backup. This is to keep the main database small and more responsive. At every night the mserver will add all new cdr records to the backup database. </p> <p class="MsoNormal">This means that the backup database contains all cdr record until yesterday. In some special circumstances this nigthly job might be skipped so it might be possible that the backup database doesn’t have the last 1-2-3 days yet. </p> <p class="MsoNormal"> </p> <p class="MsoNormal">This data migration to the backup database can be controlled with the following global config options:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>dbmaint_backuptables: backup cdr records and other tables to xxx_backup: 0=no,1=cdrs (default),2=extended,3=all</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>dbmaint_removecdrs: remove cdr records after x days (default is 365)</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>dbmaint_removeother: remove other tables records after x days (default is 750)</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Once these records were instered into the backup database, the service will delete old record from the main database. This means that records from the last x days (where X means the “dbmaint_removecdrs” setting) are present in both the main and the backup database.</p> <p class="MsoNormal">The backup cdr (mserver_backup.tb_cdrs) table is in the exact same format like in the main database, except the following fields:</p> <p class="MsoNormal">id: it is an autoincrement field in the main dataset, but it is not an autoincrement in the backup (so the id’s are also the same)</p> <p class="MsoNormal">comment: the comment field is not saved in the backup database (actually this is cleared also from the main database after a few days).</p> <p class="MsoNormal">You can work exactly the same with the backup cdrs like with the main cdrs. The MManage will automatically switch to use the backup database tb_cdrs if the selected date interval is too large.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Note that this is not the same with your regular database backup. Database backups have to be made periodically (hourly/daily/weekly/monthly/yearly - full backup/differencial backup) and have to be keept on a separate media (preferably at a remote location) to keep it safe agains hardware failures.</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450145"></a><a name="_Toc137903627"><span style='font-size: 12.0pt'>5.141. Encrypted/hashed password</span></a></h3> <p class="MsoNormal">To secure your user passwords even if your database is hacked, you can set the securepasswords global config option to 1 or more.</p> <p class="MsoNormal">The following values are defined:</p> <p class="MsoNormal" style='margin-left:.5in'>0: No password hashing (easy of use but not secure)</p> <p class="MsoNormal" style='margin-left:.5in'>1: Yes with decode possibility (recommended)</p> <p class="MsoNormal" style='margin-left:.5in'>2: Yes with no decode</p> <p class="MsoNormal" style='margin-left:.5in'>3: Yes forced always</p> <h3><a name="_Toc139450146"></a><a name="_Toc137903628"><span style='font-size: 12.0pt'>5.142. How to run multiple webportals</span></a></h3> <p class="MsoNormal">You can run multiple webportal (enduser control panel) attached to a single service instance by setting the runwebportal2, runwebportal3, runwebportal4 … runwebportalN global config options to a NODE number.</p> <p class="MsoNormal">For example:</p> <p class="MsoNormal"><span style='color:#984806'>runwebportal2=4</span></p> <p class="MsoNormal"><span style='color:#984806'>runwebportal3=5</span></p> <p class="MsoNormal">will run two additional webportal on node 4 and node 5.</p> <p class="MsoNormal">Note that this is another way to use NODE numbers (not for a real voip app service instance but just for webportal customizations).</p> <p class="MsoNormal">Each webportal can have its own custom settings (IP/domain, logo, brand and others) specific to its node by global parameters. For example:</p> <p class="MsoNormal"><span style='color:#984806'>cfg_port#4=8802</span></p> <p class="MsoNormal"><span style='color:#984806'>brandname#4=Supervoip</span></p> <p class="MsoNormal"><span style='color:#984806'>cfg_description#4= Supervoip web interface</span></p> <p class="MsoNormal"><span style='color:#984806'>loginpage_footer1#4=Any text</span></p> <p class="MsoNormal">Make sure to run each on different IP or port.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">You can specify different logo images with the loginimage_X.jpg or loginimage_X.gif images where X is the node number.</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450147"></a><a name="_Toc137903629"><span style='font-size: 12.0pt'>5.143. How to remove duplicates from the number portability table</span></a></h3> <p class="MsoNormal">Execute the following SQL:<br> <br> </p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>delete</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>from</span> tb_portednumbers </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>where</span><span style='font-size:10.0pt; font-family:"Courier New"'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>tb_portednumbers<span style='color:gray'>.</span>number <span style='color:gray'>in</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>select</span><span style='font-size:10.0pt; font-family:"Courier New"'> b<span style='color:gray'>.</span>number</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>from</span><span style='font-size:10.0pt; font-family:"Courier New"'> tb_portednumbers b <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>group</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:blue'>by</span> b<span style='color:gray'>.</span>number</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:blue'>having</span><span style='font-size:10.0pt; font-family:"Courier New"'> <span style='color:fuchsia'>count</span><span style='color:gray'>(</span>b<span style='color:gray'>.</span>number<span style='color:gray'>)</span> <span style='color:gray'>></span> 1</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'>and</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New"'>id <span style='color:gray'><></span><span style='color:blue'> </span><span style='color:gray'>(</span><span style='color:blue'>select</span> <span style='color:blue'>top</span> 1 c<span style='color:gray'>.</span>id <span style='color:blue'>from</span> tb_portednumbers c <span style='color:blue'>where</span> c<span style='color:gray'>.</span>number <span style='color:gray'>=</span> tb_portednumbers<span style='color:gray'>.</span>number <span style='color: blue'>order</span> <span style='color:blue'>by</span> <span style='color:fuchsia'>LEN</span><span style='color:gray'>(</span>c<span style='color:gray'>.</span>newdomain<span style='color:gray'>)</span> <span style='color:blue'>desc</span><span style='color:gray'>,</span> c<span style='color:gray'>.</span>datum <span style='color:blue'>desc</span> <span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:10.0pt; font-family:"Courier New";color:gray'> </span></p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450148"></a><a name="_Toc137903630"><span style='font-size: 12.0pt'>5.144. How to black-list/white-list client devices</span></a></h3> <p class="MsoNormal">The following global config options can be used to block/filter certain device types:</p> <p class="MsoNormal">allowua: transport level whitelist to allow only these devices and will block all others at sip transport layer level</p> <p class="MsoNormal">blockua: transport level blacklist to block these devices and will allow all others at sip transport layer level. If the entry is less than 5 character length then exact match will be required. Otherwise case-insensitive substring match will be enough.</p> <p class="MsoNormal">alloweua: this is applied only for endpoints with no username/password authentication (such as IP or username only authentication) and is applied at high level only</p> <p class="MsoNormal">blockeua: this is applied only for endpoints with no username/password authentication (such as IP or username only authentication) and is applied at high level only</p> <p class="MsoNormal"> </p> <p class="MsoNormal">All of the above settings allows list of equipment’s separated by comma. </p> <p class="MsoNormal">For example to enable only Mizu softphones, use the followings</p> <p class="MsoNormal">alloweua=Mizu,mzvios,webphone,WPhone </p> <p class="MsoNormal"> </p> <p class="MsoNormal">With the bauastrict setting you can specify how strict these user-agent strings will be checked. Possible values:</p> <p class="MsoNormal">-1: auto (same as 1. default)</p> <p class="MsoNormal">0: relaxed (any substring)</p> <p class="MsoNormal">1: relaxed (substring, ignore case)</p> <p class="MsoNormal">2: strict upper/lower-case</p> <p class="MsoNormal">3: strict match not substring (but ignore case)</p> <p class="MsoNormal">4: strict match upper/lower-case</p> <p class="MsoNormal"> </p> <p class="MsoNormal">The blockeuawithnouseragent settings can be used to block clients without User-Agent SIP header. Possible values: </p> <p class="MsoNormal">-1: auto (same as 0/no. default)</p> <p class="MsoNormal">0: no (allow clients without user agent)</p> <p class="MsoNormal">1: yes only on autocreate new user</p> <p class="MsoNormal">2: always block clients without user-agent</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450149"></a><a name="_Toc137903631"><span style='font-size: 12.0pt'>5.145. How to generate CDR’s</span></a></h3> <p class="MsoNormal">You can generate (random) CDR records for testing purposes (for example to verify pricing/billing) from both the API and command line.</p> <p class="MsoNormal">API entry: <b>gencdr</b></p> <p class="MsoNormal"><b>Parameters</b>: </p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>count: number of CDR records to generate (default is 10)</p> <p class="MsoNormal"> </p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callerid: caller id (tb_users.id). note: you can just set the caller parameter to the source user name and this will be set automatically</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>calledid: called id (tb_users.id). note: you can just set the called parameter to the destination user name and this will be set automatically</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>caller: caller name or number. note: you can just set the callerid parameter to the source user id and this will be set automatically</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>called: called name or number. note: you can just set the calledid parameter to the destination user id and this will be set automatically</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callergroup: instead of specifying callerid or caller, you can specify a group and users from the group will be selected randomly</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>calledgroup: instead of specifying calledid or called, you can specify a group and users from the group will be selected randomly</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callerparent: instead of specifying callerid or caller, you can specify a parent and sub-users will be selected randomly</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>calledparent: instead of specifying calledid or called, you can specify a parent and sub-users will be selected randomly</p> <p class="MsoNormal" style='text-indent:.5in'> </p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callerip: caller IP address</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>calledip: called IP address </p> <p class="MsoNormal"> </p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callednum: called number</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callednumprefix: called number prefix (default is empty)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>callednumlen: length of the called number to be randomly generated if callednum is not set</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>connecttime: pdd</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>duration: call duration</p> <p class="MsoNormal"> </p> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>comment: to be set in the cdr comment field (for example it can be used to delete the inserted records later: delete from tb_cdrs where datum > getdate() - 3 and comment like '%mycomment%') </p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>Notes</b>:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Omitted parameters (empty strings or numbers with 0 or negative values) are generated randomly except the count (which defaults to 10 if not set) and the callednumprefix (which will not be used if not set)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>It is enough to specify one from callerid/caller/callergroup/callerparent. The same for calledid/called/calledgroup/calledparent</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>From the console, the parameters have to be set in the above order, listed here in a line:</p> <p class="MsoListParagraphCxSpLast">count,callerid,calledid,caller,called,callergroup,calledgroup,callerparent,calledparent,callerip,calledip,callednum,callednumprefix,callednumlen,connecttime,duration,comment</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><b>Examples</b>:</p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>generate 20 completely random cdr records:</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>API: http://SERVERADDRESS/mvapireq/?apientry=gencdr&authkey=XXX&authid=ADMINUSER&authmd5=XXX&authsalt=XXX&count=20&now=1</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>console: gencdr,20</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>generate 30 random cdr records from a specific parent user (it's subendusers) with callednumberlength set to 12:</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>API: http://SERVERADDRESS/mvapireq/?apientry=gencdr&authkey=XXX&authid=ADMINUSER&authmd5=XXX&authsalt=XXX&count=30&callerparent=CALLERPARENT&callednumlen=12&now=1</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>console: gencdr,30,,,,,,,CALLERPARENT,,,,,,12,,,</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>generate 40 random cdr records for a specific caller with callednumberlength set to 12 via a specific sip server with comment set:</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>API: http://SERVERADDRESS/mvapireq/?apientry=gencdr&authkey=XXX&authid=ADMINUSER&authmd5=XXX&authsalt=XXX&count=40&caller=CALLERUSERNAME&called=SIPSERVERUSERNAME&callednumlen=12&comment=MYCOMMENT&now=1</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>console: gencdr,40,,,CALLERUSERNAME,SIPSERVERUSERNAME,,,,,,,,,12,,,MYCOMMENT</p> <p class="MsoNormal"> </p> <h3><a name="_Toc139450150"></a><a name="_Toc137903632"><span style='font-size: 12.0pt'>5.146. Network and IP address configuration</span></a></h3> <p class="MsoNormal">Most of the settings can be specified from the configurtation wizard (MManage -> Config menu) and some extra configurations are available via global configuration (MManage -> Configurations form from under the “Other” tree node) or per user (“Users and devices” form or tb_users database table).</p> <p class="MsoNormal"><u>Domain:</u></p> <p class="MsoNormal">This can be a logical SIP domain but usually and recommended to be set for a real domain (SRV and/or A record).</p> <p class="MsoNormal">For a private PBX running on a fix IP this is not an important setting, howerver if your server IP might change in the future (such as migrating to another ISP) then you should setup a (sub)domain to point to your SIP server IP and annonce this to your customer instead of the IP address (so you can change the IP and/or the whole box anytime later without the need to send the new IP to your customers, so you just need to update the domain record and your users can keep their old settings).</p> <p class="MsoNormal">You should always set a domain if you wish to use WebRTC (and an SSL certificate for that domain) otherwise WebRTC will not work from Chrome and Opera.</p> <p class="MsoNormal">It can be set from the config wizard or via the “LocalDomain” global config option.</p> <p class="MsoNormal"><u>Bind IP:</u></p> <p class="MsoNormal">This is the local address where the server sockets will listen. By default the server will listen on all IP’s.</p> <p class="MsoNormal">If your server has multiple network interfaces or multiple IP addres, then you can specify on which IP to listen by setting the bindip configuration from the configuration wizard “Network” section or by the “bindip” global config.</p> <p class="MsoNormal">There is no need to set this if your server has only one IP or if your box is used only to host the VoIP service and there is no need to run other service or multiple VoIP services.</p> <p class="MsoNormal"><u>Public IP/Preferred IP/Local IP:</u></p> <p class="MsoNormal">Specify which IP should be used in the SIP signaling.</p> <p class="MsoNormal">For example if your server is behind a NAT, but the traffic is toward to internet, then you should specify your public IP here.</p> <p class="MsoNormal">Also it should be set if your server has multiple IP’s and you don’t wish to set a bind ip.</p> <p class="MsoNormal">If your server has a public IP, then there is no need to set this or it can be set to the same value as the bind ip.</p> <p class="MsoNormal">However if your server is on a local LAN and you wish to offer VoIP services for external network or via the internet, then you have to set this to your <a href="http://whatismyipaddress.com/">external public IP</a>. This can be set with the “Public IP” setting from the configuration wizard or via the “localip” global config option.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>InternalIP:</u></p> <p class="MsoNormal">Sometime you need to use a separate IP toward your external network (such as your carrier or gateway) and internal network (for your users/extensions). In this case you might set the InternalIP global config option to be used by the endusers.</p> <p class="MsoNormal"><u>Offer services for: </u></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in'>This is shown if your server is on LAN.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'>Specify from where you will use the VoIP server. From where the clients will connect.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Both LAN and Internet: the VoIP server will auto-detect the IP to be used for each session</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Internet only: use this if your server is on public IP and all peers are from other locations (not from local PC or local LAN). This will work as a hint for the server NAT handling algorithm, so it will never try to use private LAN IP’s in signaling</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>LAN: select if all your clients are connecting from the local LAN but you also receive or send traffic from the internet (using outbound trunks)</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Force LAN always: select this if there are no any outbound trunks, so all traffic is within your LAN</p> <p class="MsoNormal"><u>Allow LAN peers: </u></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in'>This is shown if your server is on public IP and will help the internal NAT algorithm to decide whether to allow/try private IP’s in the SIP and SDP messages or force only public IP’s</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Auto (auto-detect. recommended) </p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>No (all peers are accessed through the public internet)</p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Yes (some or all devices are on local LAN. use Auto instead) </p> <p class="MsoNormal"><u>SIP port:</u> the main SIP signaling port (UDP and/or TCP). You should always prefer port 5060.</p> <p class="MsoNormal"><u>H.323 port:</u> specify if you enabled the H.323 module. Usually 1720.</p> <p class="MsoNormal"><u>Access port:</u> this port will shared among the extra services such as the web portal access, API access, TURN and others</p> <p class="MsoNormal"><u>SIP transport: </u>You should always select UDP here. TCP and TLS are optional</p> <p class="MsoNormal"><u>Auto get SSL/TLS certificate:</u> if you need TLS (for example for WebRTC) then the service can acquire and manage free Let’s Encrypt certificate for you</p> <p class="MsoNormal"><u>Unblock windows firewall:</u> This should be set only one time to add exceptions to the windows firewall</p> <p class="MsoNormal"><u>Enable dynamic firewall:</u> Check this to enable the built-in protection</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>Different network interface (Ethernet interface) per provider:</u></p> <p class="MsoNormal">In some situations you might have a direct peering connection with some carrier or gateway. </p> <p class="MsoNormal">In this case you can set the server to listen on different interfaces by the secondarybind global configs:</p> <p class="MsoNormal" style='text-indent:.5in'>secondarybindip1, secondarybindport1</p> <p class="MsoNormal" style='text-indent:.5in'>secondarybindip2, secondarybindport2</p> <p class="MsoNormal" style='text-indent:.5in'>…</p> <p class="MsoNormal" style='text-indent:.5in'>secondarybindipN, secondarybindportN</p> <p class="MsoNormal"> </p> <p class="MsoNormal">(N is max 125).</p> <p class="MsoNormal">Then you can set the “interface” field for users to a number to match one of the global config secondarybind entry.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>Explicitly set the IP address used in signaling</u></p> <p class="MsoNormal"> </p> <p class="MsoNormal">The server might auto-detect another (best match) address to be used in the SIP signaling even if you have set a bindip and/or localip. This might be the case on servers with multiple network interface or a different/changing external IP.</p> <p class="MsoNormal">You can use the following global config options to prevent this:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>autouselocalip: set to 0</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>autodetectlocalip: set to 0</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Additional related parameters:</p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>localip (you might set this explicitly)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>bindip (you might set this explicitly)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>localinternalip (you might set this explicitly)</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>nathandling</p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>nataddrtype</p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>usephisicalfromaddr</p> <p class="MsoNormal"> </p> <p class="MsoNormal">You can also set a different interface per provider as described above.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><u>Other related settings:</u></p> <p class="MsoNormal">nathandling: wether to accept lan IP in sip signaling if bindip is public //0=old manual hints (hasinternalaccess,canacceptlocalip,denyaddr), 2=new automatic, 4=allow only public address, 6=allow all addr except self, 8=allow ALL including self address, 10=allow only lan address</p> <p class="MsoNormal">nataddrtype: which of our address to use if bindip is private: 0=auto, 1=public only, 2=private only</p> <p class="MsoNormal">autodetectlocalip: 0=never, 1=no,2=yes,3=always</p> <p class="MsoNormal">localport: SIP listen port</p> <p class="MsoNormal">localport2: additional SIP listen port</p> <p class="MsoNormal">Also search for “bind”, “ip”, “port”, “nat” from the Configuration form for more settings.</p> <h3><a name="_Toc139450151"></a><a name="_Toc137903633"><span style='font-size: 12.0pt'>5.147. Port forward for NAT</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>If your server is behind NAT or firewall and you wish to offer services for external networks (internet), then you should set your Public IP (localip global config) and setup symmetric port forwarding on your firewall (external and internal ports to the same forwarded to your internal box IP).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You need to forward the following ports (check them in the global configuration by searching for their names from the MManage “Configurations” form):</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Remote desktop TCP 3386 (for easy server administration)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>TCP 1433 and/or 2223 (for SQL server, otherwise you will not be able to use MManage remotely)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>localport UDP and TCP (main SIP signaling port. Default is 5060)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>localport+1 TCP (for secure SIP sips. Default is 5061)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callcenterport UDP and TCP (only for outbound callcenters)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>callcenterport+3 and callcenterport+4 TCP (if you need remote FTP)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mainaport UDP and TCP (main server port for various purposes including API, websocket, webportal, TURN and many others. Default is 80.)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mainaportupd UDP (if set)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>adminport TCP (for remote CLI access from MManage server console)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>monitorport TCP (to easy access logs from remote MManage)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>ssl port TCP (443 by default for https and wss)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>MinRTP-MaxRTP range UDP (for RTP; enable also TCP if you are using WebRTC since it might be used for TCP ICE candidates)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fs_minrtp- fs_maxrtp range UDP (RTP for WebRTC and extra PBX)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tcpcandidatesrvport (TCP relay port, 10080 by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwarderport (TCP forwarder for various internal services, 11080 by default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>H.323 signaling TCP (port 1720 and 1721 by default if you need H.323)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>UDP: 44444 (“voice-here” functionality in MManage)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>TCP: 9885, 9886, 9889 (optional ports for gsm server, admin port, log port)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Search for “port” in the Configuration form for more.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450152"></a><a name="_Toc137903634"><span style='font-size: 12.0pt'>5.148. Autoprovisioning</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>All the mizu SIP clients can be completely preconfigured, so the users just have to type their credentials to begin the usage.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to change the settings from server side, you can use the webphone which loads all its default settings from the webphone_api.js file.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to use autoprovisioning for IP phones on local LAN, than you can setup a </span><a href="http://tftpd32.jounin.net/"><span style='font-size:11.0pt'>free TFTP</span></a><span style='font-size:11.0pt'> server to store any configuration.</span></p> <h3><a name="_Toc139450153"></a><a name="_Toc137903635"><span style='font-size: 12.0pt'>5.149. Disk space</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure to reserve enough free disk space for the softswitch. You can count with the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>service binaries: around 150 MB (depending on the installed roles and features)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>database: the CDR records takes the most disk space. You can calculate with around 5MB for 1000 CDR records. These are usually migrated automatically to a mserver_backup secondary database (by default only the last 3 month records are kept in the main database to speed-up queries; )</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>voice recording: it is disabled by default but it can take a lot of disk space if you enable it (it can be enabled also per user and can auto-delete old files)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>logs: the basic (1) loglevel will need only a few MB per month, however if you set the loglevel to 5 then it might need a 10-100 GB or even more if you have a lot of traffic. (The loglevel 9 can eat a lots of GB per day if your server is under traffic. This should be enabled only for short period or on test servers with low traffic). By default the last 14 days of logs are kept.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The service can manage the disk space automatically. On low disk space it will trigger warning, will lower the log levels, will delete old log files if needed and even auto temporarily disable certain features such as long comments in CDR records or call recording.</span></p> <h3><a name="_Toc139450154"></a><a name="_Toc137903636"><span style='font-size: 12.0pt'>5.150. Mapping users</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the Mizu softswitch as an SBC to provide mapping between different credentials, so the SIP clients can use different credentials then your SIP server and the SBC will convert between these.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You need to following settings to enable this:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autocreatereguser=0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwardauthpassword=4</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>forwardauthentifications=(after your needs, usually 1)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>allowanonymouscaller = 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>add upperusername and upperpassword to tb_users and v_checkuser</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>check also upperusername in v_check_calleduser</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450155"></a><a name="_Toc137903637"><span style='font-size: 12.0pt'>5.151. What happens when user calls itself</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can configure the following global settings to define what to happen if a user calls its own username or phonenumber:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Allowselfcall: 0=no,1=yes and check for special calls (default), 2=yes </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With the default value of 1, the routing will check the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>if the “selfforwardto” global config option is set, then will forward the call to this number (you can set it to an IVR access number for example)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>if the extra pbx module is enabled, the router will route the call to the user voicemail box</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>otherwise the routing will disconnect the call</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450156"></a><a name="_Toc137903638"><span style='font-size: 12.0pt'>5.152. Route calls between the local users via the upper server</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>When the mizu server is running in gateway mode (webrtc gateway, SBC or tunnel gateway), by default it will route calls between local users, so this calls are not forwarded to the upper server and back.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To force all calls via the upper server, set the following global config options:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>alloweuserusercalls: 0</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>fs_directroutrfstofs: 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450157"></a><a name="_Toc137903639"><span style='font-size: 12.0pt'>5.153. Tunnel quality statistics</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the following SQL to query advanced tunnel quality statistics:</span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><b><span style='font-size:8.0pt; font-family:Consolas;color:green'>--main statistics quick overwiev</span></b><span style='font-size:8.0pt;font-family:Consolas;color:green'> </span><span style='font-size:7.0pt;font-family:Consolas;color:green'>(also try to group by user)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when method = 2 then 'oncalls' when method = 1 then 'onreg' else 'onelse' end as 'statfrom',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when currtransport = 0 then 'udp' when currtransport = 1 then 'udp_socks' when currtransport = 3 then 'tcp_randports' when currtransport = 4 then 'tcp_localsocks' when currtransport = 5 then 'tcp_443or80' when currtransport = 6 then 'tcp_localproxy' when currtransport = 7 then 'tls' when currtransport = 8 then 'tcp_http' when currtransport = 9 then 'tcp_remotetunnel' when currtransport = 10 then 'tcp_socks' when currtransport = 11 then 'tcp_httpproxy' when currtransport = 13 then 'http' else 'unknown' end as 'currtransport',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when lastsucctransport = 0 then 'udp' when lastsucctransport = 1 then 'udp_socks' when lastsucctransport = 3 then 'tcp_randports' when lastsucctransport = 4 then 'tcp_localsocks' when lastsucctransport = 5 then 'tcp_443or80' when lastsucctransport = 6 then 'tcp_localproxy' when lastsucctransport = 7 then 'tls' when lastsucctransport = 8 then 'tcp_http' when lastsucctransport = 9 then 'tcp_remotetunnel' when lastsucctransport = 10 then 'tcp_socks' when lastsucctransport = 11 then 'tcp_httpproxy' when lastsucctransport = 13 then 'http' else 'unknown' end as 'lastsucctransport',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>callcount</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'callcount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>allcallcount</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'allcallcount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>allsucccallcount</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'allsucccallcount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>plgoodcalls</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'plgoodcalls'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>subsnosucccall</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'subsnosucccall'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>rtppacketsent</span><span style='font-size: 7.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'rtppacketsent'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>rtppacketrec</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'rtppacketrec'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>rtppacketloss</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'rtppacketloss'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>srv_rtppacketsent</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>srv_rtppacketsent</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'srv_rtppacketsent'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>srv_rtppacketrec</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>srv_rtppacketrec</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'srv_rtppacketrec'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>srv_rtppacketloss</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>srv_rtppacketloss</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'srv_rtppacketloss'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>srv_rtppacketlosspercent</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>srv_rtppacketlosspercent</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'srv_rtppacketlosspercent'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>delay</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:blue'>delay</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'avgdelay'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>qos</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>qos</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'qos'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>statpoints</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'statpoints'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat</span> <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:teal'>datum</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()</span> <span style='color:gray'>-</span> 3</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--group by</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when method = 2 then 'oncalls' when method = 1 then 'onreg' else 'onelse' end as 'statfrom',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when currtransport = 0 then 'udp' when currtransport = 1 then 'udp_socks' when currtransport = 3 then 'tcp_randports' when currtransport = 4 then 'tcp_localsocks' when currtransport = 5 then 'tcp_443or80' when currtransport = 6 then 'tcp_localproxy' when currtransport = 7 then 'tls' when currtransport = 8 then 'tcp_http' when currtransport = 9 then 'tcp_remotetunnel' when currtransport = 10 then 'tcp_socks' when currtransport = 11 then 'tcp_httpproxy' when currtransport = 13 then 'http' else 'unknown' end as 'currtransport',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when lastsucctransport = 0 then 'udp' when lastsucctransport = 1 then 'udp_socks' when lastsucctransport = 3 then 'tcp_randports' when lastsucctransport = 4 then 'tcp_localsocks' when lastsucctransport = 5 then 'tcp_443or80' when lastsucctransport = 6 then 'tcp_localproxy' when lastsucctransport = 7 then 'tls' when lastsucctransport = 8 then 'tcp_http' when lastsucctransport = 9 then 'tcp_remotetunnel' when lastsucctransport = 10 then 'tcp_socks' when lastsucctransport = 11 then 'tcp_httpproxy' when lastsucctransport = 13 then 'http' else 'unknown' end as 'lastsucctransport',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>rtppacketsent</span><span style='font-size: 7.0pt;font-family:Consolas;color:gray'>)+</span><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>rtppacketrec</span><span style='font-size: 7.0pt;font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'> </span></p> <p class="MsoNormal" style='text-autospace:none'><b><span style='font-size:8.0pt; font-family:Consolas;color:green'>--stats by transport protocol</span></b><span style='font-size:8.0pt;font-family:Consolas;color:green'> </span><span style='font-size:7.0pt;font-family:Consolas;color:green'>(be avare that stats can be destroyed by a few users)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when method = 2 then 'oncalls' when method = 1 then 'onreg' else 'onelse' end as 'statfrom',</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'udp'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'udp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'tcp_randports'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localsocks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'tcp_443or80'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'tls'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 8 <span style='color:blue'>then</span> <span style='color:red'>'tcp_http'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 9 <span style='color:blue'>then</span> <span style='color:red'>'tcp_remotetunnel'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 10 <span style='color:blue'>then</span> <span style='color:red'>'tcp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 11 <span style='color:blue'>then</span> <span style='color:red'>'tcp_httpproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 13 <span style='color:blue'>then</span> <span style='color:red'>'http'</span> <span style='color:blue'>else</span> <span style='color:red'>'unknown'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'transport'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>substryed</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'substryed'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubstryed</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'currsubstryed'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>subsskipped</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'subsskipped'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubsskipped</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'currsubsskipped'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>subsfailed</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'subsfailed'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubsfailed</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'currsubsfailed'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>subsworkinggood</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'subsworkinggood'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>subscallworkinggood</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'subscallworkinggood'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>currsubsworkinggood</span><span style='font-size:7.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt;font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'currsubsworkinggood'</span><span style='color:gray'>,</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>delay</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:blue'>delay</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'avgdelay'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>qos</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>qos</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'qos'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>statpoints</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'statpoints'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat_proto</span> <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:teal'>datum</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>3</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--and userid = x</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>group</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--case when method = 2 then 'oncalls' when method = 1 then 'onreg' else 'onelse' end,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'udp'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'udp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'tcp_randports'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localsocks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'tcp_443or80'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'tls'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 8 <span style='color:blue'>then</span> <span style='color:red'>'tcp_http'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 9 <span style='color:blue'>then</span> <span style='color:red'>'tcp_remotetunnel'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 10 <span style='color:blue'>then</span> <span style='color:red'>'tcp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 11 <span style='color:blue'>then</span> <span style='color:red'>'tcp_httpproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 13 <span style='color:blue'>then</span> <span style='color:red'>'http'</span> <span style='color:blue'>else</span> <span style='color:red'>'unknown'</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>currsubstryed</span><span style='font-size: 7.0pt;font-family:Consolas;color:gray'>*</span><span style='font-size:7.0pt; font-family:Consolas'>3<span style='color:gray'>)+</span><span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>substryed</span><span style='color:gray'>)+</span><span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubsskipped</span><span style='color:gray'>)+</span><span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubsfailed</span><span style='color:gray'>)+</span><span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>currsubsworkinggood</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:8.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><b><span style='font-size:8.0pt; font-family:Consolas;color:green'>--stats about server/proxy used </span></b></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid, </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'oncalls'</span> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'onreg'</span> <span style='color:blue'>else</span> <span style='color:red'>'onelse'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'statfrom'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:teal'>ip</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_unknown'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_main'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_mainalt'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxybuiltin'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxydynamic'</span> <span style='color:blue'>else</span> <span style='color:red'>'srvtype_notrecognized'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'servertype'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:teal'>currenttrycount</span><span style='font-size: 7.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>as</span> <span style='color:red'>'allcurrtrycount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>trycount</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'alltrycount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:blue'>connect</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'allconnectcount'</span><span style='color:gray'>,</span> <span style='color:fuchsia'>sum</span><span style='color:gray'>(</span><span style='color:teal'>working</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'alllworkingcount'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>delay</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:blue'>delay</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'avgdelay'</span><span style='color:gray'>,</span><span style='color:fuchsia'>avg</span><span style='color:gray'>(</span><span style='color:blue'>case</span> <span style='color:blue'>when</span> <span style='color:teal'>qos</span> <span style='color:gray'>>=</span> 0 <span style='color:blue'>then</span> <span style='color:teal'>qos</span> <span style='color:blue'>else</span> <span style='color:gray'>null</span> <span style='color:blue'>end</span><span style='color:gray'>)</span> <span style='color:blue'>as</span> <span style='color:red'>'avgqos'</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat_srv </span><span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>datum</span> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>3</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--and userid = x</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>group</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid, </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'oncalls'</span> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'onreg'</span> <span style='color:blue'>else</span> <span style='color:red'>'onelse'</span> <span style='color:blue'>end</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:teal'>ip</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_unknown'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_main'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_mainalt'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxybuiltin'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxydynamic'</span> <span style='color:blue'>else</span> <span style='color:red'>'srvtype_notrecognized'</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:green'>--userid, </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'oncalls'</span> <span style='color:blue'>when</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'onreg'</span> <span style='color:blue'>else</span> <span style='color:red'>'onelse'</span> <span style='color:blue'>end</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:teal'>ip</span><span style='font-size:7.0pt; font-family:Consolas;color:gray'>,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_unknown'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_main'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_mainalt'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxybuiltin'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxydynamic'</span> <span style='color:blue'>else</span> <span style='color:red'>'srvtype_notrecognized'</span> <span style='color:blue'>end</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal" style='text-autospace:none'><b><span style='font-size:8.0pt; font-family:Consolas;color:green'>--list for a user </span></b><span style='font-size:7.0pt;font-family:Consolas;color:green'>(replace userid where clause)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'udp'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'udp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'tcp_randports'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localsocks'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'tcp_443or80'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'tls'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 8 <span style='color:blue'>then</span> <span style='color:red'>'tcp_http'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 9 <span style='color:blue'>then</span> <span style='color:red'>'tcp_remotetunnel'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 10 <span style='color:blue'>then</span> <span style='color:red'>'tcp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 11 <span style='color:blue'>then</span> <span style='color:red'>'tcp_httpproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>currtransport</span> <span style='color:gray'>=</span> 13 <span style='color:blue'>then</span> <span style='color:red'>'http'</span> <span style='color:blue'>else</span> <span style='color:red'>'unknown'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'currtransport'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:gray'>*</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat</span> <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>userid</span> <span style='color:gray'>=</span> 10 <span style='color:gray'>and</span> <span style='color:teal'>datum</span> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>30 <span style='color:gray'>and</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span> <span style='color:teal'>datum</span> <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'udp'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'udp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'tcp_randports'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localsocks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'tcp_443or80'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'tcp_localproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'tls'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 8 <span style='color:blue'>then</span> <span style='color:red'>'tcp_http'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 9 <span style='color:blue'>then</span> <span style='color:red'>'tcp_remotetunnel'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 10 <span style='color:blue'>then</span> <span style='color:red'>'tcp_socks'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 11 <span style='color:blue'>then</span> <span style='color:red'>'tcp_httpproxy'</span> <span style='color:blue'>when</span> <span style='color:teal'>protonum</span> <span style='color:gray'>=</span> 13 <span style='color:blue'>then</span> <span style='color:red'>'http'</span> <span style='color:blue'>else</span> <span style='color:red'>'unknown'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'transport'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:gray'>*</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat_proto</span> <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>userid</span> <span style='color:gray'>=</span> 10 <span style='color:gray'>and</span> <span style='color:teal'>datum</span> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>30 <span style='color:gray'>and</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span> <span style='color:teal'>datum</span> <span style='color:blue'>desc</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>select</span><span style='font-size:7.0pt; font-family:Consolas'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 0 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_unknown'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 1 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 2 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup_final'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 3 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_main'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 4 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_mainalt'</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 5 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_backup'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 6 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxybuiltin'</span> <span style='color:blue'>when</span> <span style='color:blue'>type</span> <span style='color:gray'>=</span> 7 <span style='color:blue'>then</span> <span style='color:red'>'srvtype_jproxydynamic'</span> <span style='color:blue'>else</span> <span style='color:red'>'srvtype_notrecognized'</span> <span style='color:blue'>end</span> <span style='color:blue'>as</span> <span style='color:red'>'servertype'</span><span style='color:gray'>,</span></span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:gray'>*</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>tb_tunnelstat_srv</span> <span style='color:blue'>with</span><span style='color:gray'>(</span><span style='color:blue'>nolock</span><span style='color:gray'>)</span> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>where</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:teal'>userid</span> <span style='color:gray'>=</span> 10 <span style='color:gray'>and</span> <span style='color:teal'>datum</span> <span style='color:gray'>></span> <span style='color:fuchsia'>getdate</span><span style='color:gray'>()-</span>30 <span style='color:gray'>and</span> <span style='color:teal'>method</span> <span style='color:gray'>=</span> 2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:7.0pt; font-family:Consolas;color:blue'>order</span><span style='font-size:7.0pt; font-family:Consolas'> <span style='color:blue'>by</span> <span style='color:teal'>datum</span> <span style='color:blue'>desc</span></span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450158"></a><a name="_Toc137903640"><span style='font-size: 12.0pt'>5.154. Turn the server to an open relay</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can use the following settings to blind accept all authentications, registers and calls:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>openregistrar: accept blind registrations. 0=no (default),1=yes with any username/pwd,2=yes from low level</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>blindauthentication: 0= no (default), 1=yes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>MINUSERNAMELEN set to 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>minpwdlength set to 1</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>strongdigestauth set to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>enforcestrongauth set to 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You might also create a traffic sender user with “Open Relay” authentication set</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Also check the “Security” section and release other restrictions.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450159"></a><a name="_Toc137903641"><span style='font-size: 12.0pt'>5.155. How to handle Tech Prefix</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Tech. prefix in the Mizu VoIP server can be manipulated multiple ways and can be used for multiple purposes</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set a Tech Prefix with the “Tech Prefix” field on “Users and devices” form or “techprefix” field in tb_users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you wish to use it for incoming authentication, then you must set it for the Traffic Sender. Tech prefix is often used in legacy networks (such as H.323) as an extra protection for authentication. For example when you define a Traffic Sender you can set it’s authentication as “Auth IP and Tech Prefix must match”.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you wish to send it outbound, then you must set it for the SIP Server.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can create rules to add/ remove/change the techprefix (using the “Rules” form).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can define tech prefix based routing (“Routing” form).</span></p> <h3><a name="_Toc139450160"></a><a name="_Toc137903642"><span style='font-size: 12.0pt'>5.156. Route incoming calls to user groups</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Calls between endusers are routed automatically. However in some circumstances you might want to route incoming calls to a group of users.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This can be done in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Via virtual number:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>Just set the same number for the users’ “Tel Number(s)” field thus when an incoming call arrives it will find all users with the same number assigned and the server will route the call to the “best” user (available/registered, not in call)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>From routing:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>Create a routing rule where you can set the “Called prefix” to a DID number, then on the right side add a user group or separate enduser records. The call will be routed to the “best” user available in your group</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Ring Groups and Call Fork:</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in'><span style='font-size:11.0pt'>As described </span><a href="start.htm#_4.11.2._Ring_Groups"><span style='font-size:11.0pt'>here</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The server can also automatically </span><a href="start.htm#_4.11.1._Call_Rerouting"><span style='font-size: 11.0pt'>reroute</span></a><span style='font-size:11.0pt'> the call if the called user is not available.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also setup various rules to </span><a href="start.htm#_4.11.6._Call_Forward"><span style='font-size:11.0pt'>forward</span></a><span style='font-size:11.0pt'> the call to other users if a user is not available or doesn’t pickup the call.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450161"></a><a name="_Toc137903643"></a><a name="_Toc73648611"><span style='font-size:12.0pt'>5.157. How to prevent SIM card blocking</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizutech already discontinued VoIP-GSM gateway manufacturing, however the Mizu VoIP server is compatible with all SIP capable GSM gateways.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>It is not possible to entirely solve the SIM blockage problem from the VoIP server itself as this can be solved only by the gateways you are using.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To prevent SIM blockage you should use some gateway’s which:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-also receives (fake) in-bound calls</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-sends/receives some occasional (fake) SMS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-moving (the SIM cards could be virtual routed to other locations)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-other tricks to prevent operator blockage</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-enable caller banning</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If your gateway is capable for this, the rest can be handled by the VoIP server (distributing the calls across the gateway, bad gateway detection, failover and others)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450162"></a><a name="_Toc137903644"></a><a name="_Toc73648612"></a><a name="_5.158._How_to"></a><span style='font-size: 12.0pt'>5.158. How to play a voice file before calls</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You might play a voice/sound file(s) before calls to announce something (such as user remaining credit), advertisements or any other promts or messages for the caller user. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>There are multiple ways to enable this feature: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Globally </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Per user</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>IVR</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>For this feature to work, the RTP streams must be routed via the server. This should be done automatically if voice playback is needed for a call or it can be set globally from Config menu -> Configurations -> RTP Relay -> Route or per user from Users and devices form -> Functions tab -> Media relay -> Always route.</span></i></p> <p class="MsoNormal"><i><span style='font-size:11.0pt'>This feature works if one of the call legs is on SIP. </span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Global configuration</span></u></b><span style='font-size:11.0pt'><br> The global configuration can be set from “<b>Config Wizard</b>” -> “<b>Routing</b>” page -> “<b>Promt before calls</b>” section or by modifying the related global settings on the “<b>Configurations</b>” form:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>defadvfile</span></b><span style='font-size:11.0pt'>: specify the file name to be played. The sound files must be standard 8 kHz 16 bit mono PCM files (128 kbits - 15 kb/sec) and are stored in the “voices” subfolder inside the app directory.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>You can copy-paste the files manually into this directory or you can upload the files with ftp and then a “syncmedia” command must be sent from the server console. Alternatively you can use the "Media Files" form in the MManage to create and upload the voice files. Also there are some special file names which can be handled by the server automatically, including the followings: [creditdurationminminpx], [credit_tospeech_ex], [rating_tospeech_ex], and [credit_or_recharge].</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>You can set separate file to playback per user by the user PlayAdv field (<b>tb_users.</b></span><b> </b><b><span style='font-size: 11.0pt'>playadv</span></b><span style='font-size:11.0pt'> or <b>tb_users.</b></span><b> </b><b><span style='font-size:11.0pt'>connectvoice</span></b><span style='font-size:11.0pt'> will overwrite this global defadvfile setting)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>playadvfor</span></b><span style='font-size:11.0pt'>: Specify to which devices (sip endpoints) to play the file: 0=nobody,1=only not mizu clients, 2=only mizu clients, 3=all clients, 4=also for did numbers, 5=also for trafficsenders</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>discadvonconnect</span></b><span style='font-size:11.0pt'>: Specify how to play the file: 0=start the client ep immediately but don't interrupt the advertisement on call connect, 1=start the client ep immediately but stop the playback on connect or disconnect,2=play the advertisement before b-leg call init</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>choosecodecsonplayadv</span></b><span style='font-size:11.0pt'>: Specify if to select final codec: 0=no,1=for mizu ios, 2=for third party, 3=for all,4=even while already in call</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>playadvifnortprouting</span></b><span style='font-size:11.0pt'>: Specify force routing the audio RTP when announcements are needed //0=no,1=yes (default),2=even on high load</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example configuration to play a voice for all caller users: </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>defadvfile: music</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>playadvfor: 3</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>Per user configuration</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The per user configuration are stored in the tb_users table and it can be set by the following fields from the <b>Users and Devices</b> form for any Endusers: </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>playadv</span></b><span style='font-size:11.0pt'>: 0 means no, 1 means yes, 2 means yes also for IVR calls and always owerwrite the global config</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><b><span style='font-size:11.0pt'>connectvoice</span></b><span style='font-size:11.0pt'>: specify the file name to be played for the user. Same as the global defadvfile but applied only for the current caller user. Will owerwrite the global defadvfile if the playadv field is set to 1 or 2. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you wish to play a voice only for certain users, then leave the defadvfile global setting empty and set the playadv to 1 and the connectvoice field for the required user(s).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><u><span style='font-size:11.0pt'>IVR configuration</span></u></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For more complicated announcement you can use the IVR (especially if some logic must be implemented such as deciding what/how to play based on the circumstances or if user interaction is required via DTMF). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In this case you will need to force the calls via the IVR, create any script actions, then forward the call to the initial destination number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the </span><a href="https://www.mizu-voip.com/Portals/0/Files/IVR.pdf"><span style='font-size:11.0pt'>IVR guide</span></a><span style='font-size:11.0pt'> for more details.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450163"></a><a name="_Toc137903645"></a><a name="_Toc73648613"><span style='font-size:12.0pt'>5.159. How to enable VoIP push notifications?</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The VoIP server has full support also for push notifications. This is a useful feature to improve the availability of mobile SIP clients by sending a push notification on incoming call or text message which will wake-up the client app, thus the call/chat can be delivered even if the app is closed or the device is sleeping.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Follow </span><a href="https://www.mizu-voip.com/Portals/0/Files/VOIP_Push_notifications.pdf"><span style='font-size:11.0pt'>this documentation</span></a><span style='font-size: 11.0pt'> to enable push notification and integrate push support into your Android/iOS/Web app. </span></p> <h3><a name="_Toc139450164"></a><a name="_Toc137903646"></a><a name="_Toc73648614"><span style='font-size:12.0pt'>5.160. Cannot listen on port 80</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You might run the following commands if the service cannot listen on port 80 or if you receive errors like “cannot bind mmaintcpserver” or “Only one usage of each socket address (protocol/network address/port) is normally permitted”:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Find what is using the port: netstat -ano | find "0:80"</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check if your web server (IIS) uses port 80 on the IP in question.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check HTTP.sys ports: netsh http show iplisten</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set one explicite IP if needed: </span><span style='font-size:11.0pt'>netsh http add iplisten ipaddress=IPADDRESS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Remove IP if needed: </span><span style='font-size:11.0pt'>netsh http delete iplisten ipaddress=IPADDRESS</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Check reserved ports: netsh http show urlacl</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Delete reserver UR’s for port 80: netsh http delete urlacl url=URL</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Stop services which are usually listening on port 80:</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>taskkill /IM Skype /F</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop ReportServer</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop MsDepSvc</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop PeerDistSvc</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop SyncShareSvc</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop W3SVC</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop IISADMIN</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>net stop http</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>removal any network filter drivers such as WinPCap</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The same applies also for port 443.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Related server config:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> sockreuse</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> canselfrestart</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> restartatnight</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> usejobgroup</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> directfilelogs</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> restartprocessesatnight</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>More details can be found </span><a href="https://www.devside.net/wamp-server/opening-up-port-80-for-apache-to-use-on-windows"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>, </span><a href="https://serverfault.com/questions/65717/port-80-is-being-used-by-system-pid-4-what-is-that/562147"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'> and </span><a href="https://stackoverflow.com/questions/49988/really-killing-a-process-in-windows"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450165"></a><a name="_Toc137903647"><span style='font-size: 12.0pt'>5.161. How to run an query in all database</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if you have multiple VoIP database instances, sometimes it can be usefult to select or upgrade all of them at once. This can be achieved with the sp_msforeachdb procedure.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Example:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>sp_msforeachdb 'USE ? update tb_settings set valstr = ''0'' where keystr = ''restartatnight'''</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>or to omit system databases</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>sp_msforeachdb ' IF ''?'' NOT IN(''master'', ''model'', ''msdb'', ''tempdb'') BEGIN USE ? update tb_settings set valstr = ''0'' where keystr = ''restartatnight'''</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450166"></a><a name="_Toc137903648"><span style='font-size: 12.0pt'>5.162. How to rewrite SIP messages</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the following global config options, to manipulate the SIP signaling messages as raw strings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_in_from (rewrite incoming string from)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_in_to (rewrite incoming string to)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_in_cond (ip address of message contains)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_out_from (rewrite outgoing string from)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_out_to (rewrite outgoing string to)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_out_cond (ip address of message contains)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>sipmsgrewrite_out_removeheader (remove outgoing SIP header)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For each of these you can have 100 separate entries (sipmsgrewrite_out_removeheader, sipmsgrewrite_out_removeheader1, sipmsgrewrite_out_removeheader2, sipmsgrewrite_out_removeheader3, … )</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450167"></a><a name="_Toc137903649"><span style='font-size: 12.0pt'>5.163. How to remove the user=phone from the request URI</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the <span style='color:#C0504D'>sendsipuseruripart</span> global config option. Possible values:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=no</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=for telnumbers to outbound sip servers in sip header (default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=also in to header</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=always</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Set to 0 to remove.</span></p> <h3><a name="_Toc139450168"></a><a name="_Toc137903650"><span style='font-size: 12.0pt'>5.164. How to change the domain part in the From SIP header</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>In SIP the From header is just the logical AOR, but some systems might be sensitive in the domain sent here.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Use the <span style='color:#C0504D'>usephisicalfromaddr</span> global config option to set it after your needs. Possible values:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=will use target domain</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=auto (default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=will use local address most of the time</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=always use local address</span></p> <h3><a name="_Toc139450169"></a><a name="_Toc137903651"></a><a name="_5.165._How_to"></a><span style='font-size:12.0pt'>5.165. How to set the Identity header</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>We already discussed the Caller-ID related settings </span><a href="start.htm#_4.4.4._Caller_ID"><span style='font-size:11.0pt'>above in this document</span></a><span style='font-size:11.0pt'>. <br> This FAQ point is focusing only on the Identity headers: P-Asserted-Identity, P-Preferred-Identity and Remote-Party-ID.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Enable/disable</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You disable/enable sending the identity field with the outgoing calls by the <b><span style='color:#984806'>sendidentity</span></b> global config option. Possible values:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>0=never</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>1=no, unless enforced (default)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>2=when required (to sip servers if phone number with call init only)</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>3=always</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>4=always P-Preferred-Identity</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>5=always P-Asserted-Identity</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>cli</span><span style='font-size:11.0pt'>: CLIR and CLIP user settings</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 0: forward always (forward asserted). will not hide.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 1: normal handling -default</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 2: forward as asserted identity always (identityrewrite asserted)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 3: forward as asserted identity only to trusted domains (identityrewrite asserted)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 4: normal hide (no idenityrewrite forwarding) </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> 5: force hide (no asserted identity too!). always hided</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This will set also the caller-id in the From header.</span></p> <p class="MsoNormal"><i><span style='font-size:10.0pt;font-family:"Courier New"'>(Will set the identityrewrite, callernumber and callername ep variables)</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Value to be set</span></b></p> <p class="MsoNormal"><span style='font-size:11.0pt'>By default the identity number is loaded automatically and it might be the same as the caller-id sent with the From header.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can influence the default behavior with the following fields:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:#984806'>Identityrwmode/identityrewrite</span><span style='font-size:11.0pt'>/<span style='color:#984806'>identityforward</span>: user setting to replace client->callernumber. These will affect also the caller-id in the From header.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> identityrwmode: specify how to set/rewrite: 0: no rewrite, 1: basic, 2: conform sip identity specification (default)</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>identityforward: enable forwarding these kinds of caller-id's</span></p> <p class="MsoNormal" style='margin-left:.5in'><span style='font-size:11.0pt'>identityrewrite: if the caller number don’t match the identityforward prefix, then we rewrite it to this number</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The per user cli setting as describe above.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can overwrite these with the <b><span style='color:#984806'>forcedcallernidentity</span></b> global config or by the caller user forcedcallernidentity field which can be set to one of the followings:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>-1: default, 0=no,1=default checks,2=db username,3=db telnumber,4=bestnumber,5=first good num,6=check minassertedidentitylen,7=with phonenumber,8=anonymous, 9=from header,10=contact header,11=Remote-Party-ID header, 12=best from client, 13=best from all, 14=called username, 15=called telnumber</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>This forcedcallernidentity setting is applied only for the identity headers (not for the From SIP header).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Other related config options</span></b></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>parseidentity (parse incoming identity SIP headers): 0=no at all, 1=normal (default),2=rewrite caller number,3=rewrite callername also</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>minassertedidentitylen: default is 6 (used with forcedcallernidentity)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>cansendremotepartyid: -1: default, 0: no, 1: P-Asserted-Identity, 2: Remote-Party-ID</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><b><span style='font-size:11.0pt'>Examples</span></b></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To disable sending the identity SIP headers globally set the sendidentity and cansendremotepartyid global config parameters to 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To disable sending the identity SIP headers from a user, set it’s forcedcallernidentity to 0 and cli field to 1.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To auto guess when to send, set the sendidentity global config at 2, leave the cli user field at 1 and the forcedcallernidentity at -1.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To always send the identity header, set the sendidentity global config to 3,4,5 or the cli field to anything except 1 and/or the forcedcallernidentity to > 0</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To send a different From/Identity headers, set the value to be sent by the From header with the replacecalleroncalls global or user setting and set the value to be sent by the Identity header by the forcedcallernidentity global or user setting.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For example if you wish to set these for the outbound cals:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>P-Asserted-Identity: to the caller number (the Caller-ID usually extracted from the received From header)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>From: to the Username field loaded from the database</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>then: </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you wish to set this for all calls:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the sendidentity global config to 5</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the replacecalleroncalls global config to 14</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the forcedcallernidentity global config to 12</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For certain users/servers only:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the sendidentity global config to 1 or 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the user replacecalleroncalls field to 14 (for the SIP Server user record)</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the user forcedcallernidentity field to 12 (for the SIP Server user record)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>See the </span><a href="start.htm#_4.4.4._Caller_ID"><span style='font-size:11.0pt'>Caller ID</span></a><span style='font-size:11.0pt'> config options for more details.</span></p> <h3><a name="_Toc139450170"></a><a name="_Toc137903652"><span style='font-size: 12.0pt'>5.166. How to enable WebRTC</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>If you are using the Mizu SIP server and the WebRTC module was not enabled yet, you can enable it easily by just rerunning the Configuration Wizard (from the Config menu), selecting the WebRTC option on the Roles and Features page.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Optionally you can configure it also manually with the following global config options:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>haswebrtc: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fs_use: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>haswebsocket: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>hasturn: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>localdomain: set to a valid domain name with its A record set to the server IP address</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>autotlscert: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>Optional settings:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>hasflash: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fs_pbx: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>enableconferencerooms: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>v2mode: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>usemainaport: true</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>usetlsforall: true</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>usetlsforweb: true</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>sslportmain: 443</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fs_restrictsiptolocal: 1</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fs_checkdomainmismatch: 1</span></p> <p class="MsoNormal" style='line-height:120%'><span style='font-size:11.0pt; line-height:120%'> </span></p> <p class="MsoNormal" style='line-height:120%'><span style='font-size:11.0pt; line-height:120%'>Switch to gateway mode (this will change the softswitch to gateway!):</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>forwardauthentifications: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>autocreatereguser: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fwdregistrations: 2</span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>forwardauthpassword: 1</span></p> <p class="MsoNormal" style='line-height:120%'><span style='font-size:11.0pt; line-height:120%'> </span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in;line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>Optional:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>hasbilling: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>blocknotbilledcalls: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fwdunknownheaders: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fwdregistrations_xxx</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>allowupperserverselection: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>runwebportal: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>fastauth: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>enforcestrongauth: false</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>MINUSERNAMELEN: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>minpwdlength: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>strongdigestauth: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>allowanonymouscaller: true</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>blocksatellitecalls: false</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>blockpremiumnumbers: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>builddynamicblacklist: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>anumberhandling: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>enablejsonp: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>maxreroute: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>normalizenumbers: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>normalizedef: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>validateinput: 2</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>normalize_clean: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>allowdiscmessage: false</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>publicservices: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>dbmaint_backuplevel: 0</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>dbmaint_backuptables: 0</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:1.0in;text-indent:-.25in; line-height:120%'><span style='font-size:11.0pt;line-height:120%;font-family: "Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;line-height:120%'>playadvfor: 0</span></p> <p class="MsoNormal" style='line-height:120%'><span style='font-size:11.0pt; line-height:120%'> </span></p> <p class="MsoNormal" style='line-height:120%'><span style='font-size:11.0pt; line-height:120%'>More details can be found </span><a href="https://www.mizu-voip.com/Portals/0/Files/WebRTC_SIP_Gateway_Doc.pdf"><span style='font-size:11.0pt;line-height:120%'>here</span></a><span style='font-size:11.0pt;line-height:120%'>.</span></p> <h3><a name="_Toc139450171"></a><a name="_Toc137903653"><span style='font-size: 12.0pt'>5.167. Configure SIP Load balancer</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Apply the following settings if you wish to use the Mizutech SIP load balancer (MLB):</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set alg_mizu in mlb.ini. alg_insertvia and alg_insertrr can be left empty or set to 0.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Create separate mizu app server instances and set a different NODE number in their mserver.ini files</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the "mainnode" global config option to a node number. That will become the "main" server. If the main server is out, then change it to another node</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>(This is required only if the main node is other then node 1 because 1 is the default value for the “mainnode”)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the mlbhandling global config option to 1</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Optionally you might search for "mlb" in the global config and set other values such as the "mlbdomain" (your mlb server domain name)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450172"></a><a name="_Toc137903654"><span style='font-size: 12.0pt'>5.168. DTMF triggered actions</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu server has built-in functions to be triggered by DTMF digits, useful especially for SIP endpoints with no conference or transfer support.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Here are the defined keys:</span></p> <p class="MsoListParagraphCxSpFirst" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>create conference or add new user to conference: *1*number# </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>unattended transfer: *9*number# </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>transfer with consultation : *8*number# </span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>talk with new client while in transfer: 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>talk with old client while in transfer: 3</span></p> <p class="MsoListParagraphCxSpMiddle" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disconnecting last conference party: *5* </span></p> <p class="MsoListParagraphCxSpLast" style='text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>disconnecting conference party: *6*number#</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450173"></a><a name="_Toc137903655"><span style='font-size: 12.0pt'>5.169. How to backup database to a network drive</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The easiest way to create backups on remote machines (network shared folders) is the followings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>1)<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Share the folder on the remote machine and allow access to the Administrator user</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>2)<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Use the same Administrator password for both the local machine (running the SQL server) and the remote machine</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>3)<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the sql service account and/or the sql server agent NT service account (LogOn As) to Administrator</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>4)<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Use the network path (UNC path) in the backup command instead of the mapped drive name. Example:</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in'><span style='font-size:11.0pt'>BACKUP DATABASE [mserver] TO DISK = N'\\192.168.1.8\sharename\path\mserver_test.bak' WITH COPY_ONLY, NOFORMAT, NOINIT, NAME = N'mserver_test', SKIP, REWIND, NOUNLOAD, STATS = 10</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The above method is very easy to setup but it has some disadvantages such as running the sql server under the Administrator account and using the same password on both servers, thus we recommend it only for quick tests.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also use different credential like this:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>EXEC xp_cmdshell 'net use H: \\computername\sharename password/user:domain\username /persistent:yes'</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also use third-party tools such as </span><a href="https://sqlbackupandftp.com/"><span style='font-size:11.0pt'>SQL Backup and FTP</span></a><span style='font-size: 11.0pt'> to upload the backups to any FTP site.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450174"></a><a name="_Toc137903656"><span style='font-size: 12.0pt'>5.170. Cannot connect via RDP</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Windows patch CVE-2018-0886 might cause RDP connectivity issues.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Solution can be found </span><a href="http://www.noelpulis.com/fix-rdp-error-the-function-requested-is-not-supported/"><span style='font-size:11.0pt'>here</span></a><span style='font-size:11.0pt'>.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450175"></a><a name="_Toc137903657"><span style='font-size: 12.0pt'>5.171. How to block any client on a particular destination</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are two easy ways to reject calls:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>You can create a blacklist entry on the “Access Lists” form. Set the <span style='color:#984806'>telnumber</span> field to any number or prefix and set the <span style='color:#984806'>calleruser</span> field to the ID of the client (id from tb_users as listed on the “Users and devices” form)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Or you can create a routing pattern to match that client with no destination entries (empty right-side list)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450176"></a><a name="_Toc137903658"><span style='font-size: 12.0pt'>5.172. Username not accepted</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>The username format related restrictions are there for the following reasons:</span></p> <ul style='margin-top:0in' type="disc"> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>General security: our server has a filter for all user input and for any data that comes from outside. This is an extra security layer to avoid SQL injection and XSS attacks (in case if the data might be presented on some web interface)</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>Username security: such as minimum length</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>SIP protocol limitations: usernames with keywords used in the SIP protocol are not allowed (such as @, “,’, <, >, , ;, &) and some SIP devices will allow only ASCI characters</span></li> </ul> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>These restrictions can be influenced with the following global config settings:</span></p> <ul style='margin-top:0in' type="disc"> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>minusernamelen: minimum username length</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>normalizedef: -1 default (no change), 0=no (dangerous),1=minimal (still dangerous),2=basic,3=normal (recommended),4=strict,5=extra</span></li> </ul> <p class="MsoListParagraph" style='text-indent:-.25in'><span style='font-size: 11.0pt;font-family:Symbol;color:black'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:black'>validateinput: 0=no,1=basic without sql check,2=basic with sql, 3=normal,4=more,5=extreme</span></p> <ul style='margin-top:0in' type="disc"> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>strongdigestauth: -1=accept also case insensitive,0=no,1=yes (default. check nonce and realm), 2=strongest (check old nonce. not needed)</span></li> </ul> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>We recommend to enforce strings with at least 4 character length, ASCII only (character code between 32 and 127 decimal). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt;color:black'>More exactly we recommend to enable only the following characters:</span></p> <ul style='margin-top:0in' type="disc"> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>a-z</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>A-Z</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>0-9</span></li> <li class="MsoNormal" style='color:black'><span style='font-size:11.0pt'>+ - _ * # $ </span></li> </ul> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450177"></a><a name="_Toc137903659"><span style='font-size: 12.0pt'>5.175. Block caller number</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>There are multiple ways to block a caller name/number/CLI:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Using the firewall: Add the number to firewall list with <span style='color:#984806'>U:</span> prefix. </span><span style='font-size:11.0pt'>For example to block user <span style='color:#984806'>hacker</span>, enter <span style='color:#984806'>U:hacker</span> as source. This is the most performant method to block a CLI as it is checked on transport level, but there might be not even logs or answers generated</span> <span style='font-size:11.0pt'>and will block all messages with this user in the From field..</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Blocking the user: Create a user (Users and devices form -> Enduser) with the same name/number and set it to disabled or temporary disabled</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Block from Rules: create a rule which will catch the caller number and set the “<span style='color:#984806'>Data to set</span>” to “<span style='color:#984806'>Disconnect</span>”</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Using the autoban module: Use manual caller banning: set the <span style='color:#984806'>banning</span> global config parameter to <span style='color:#984806'>1</span> (manual) and add the user to <span style='color:#984806'>tb_callerstats</span> with the <span style='color:#984806'>good</span> field set to <span style='color:#984806'>1</span>. The autoban is only for outbound calls and will not be checked if the target user is local.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Bock from Routing: create a routing rule which will catch the caller number and don’t set any direction for it (empty right side list and “Can Failover” unchecked)</span></p> <h3><a name="_Toc139450178"></a><a name="_Toc137903660"></a><a name="_5.175._Caller_banning"></a><span style='font-size:12.0pt'>5.176. Caller banning</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This Fail2Ban module can be used to block system wide unsolicited or telemarketing calls by rejecting the caller when bad statistics are detected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Caller banning will block the source user. In case if you are looking to block the called number in specific circumstances, look at </span><a href="start.htm#_4.4.9._Access_Lists"><span style='font-size:11.0pt'>access list</span></a><span style='font-size:11.0pt'> instead.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To enable auto banning just set the <span style='color:#984806'>autoban</span> global config parameter to <span style='color:#984806'>2</span> or <span style='color:#984806'>3</span>. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Once enabled, statistics will be calculated per caller number, ip (most relaxed) and number + ip (most strict).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The most important configuration parameters are <span style='color:#984806'>autoban_minasr</span> and <span style='color:#984806'>autoban_minacd</span>. Other options are set for optimal default values but can be used to fine-tune auto banning.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Configuration options (MManage -> Config -> Configurations -> Security -> Auto ban):</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban</span><span style='font-size:11.0pt'>: enable/disable the autoban module. Possible values: 0: no/disable, 1: manual only, 2: yes/enable (might disable on high load if not effective), 3: yes/always. Default is 0. Set to 2 or 3 to enable.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_minasr</span><span style='font-size:11.0pt'>: minimum asr to block per user_ip (for others it will be higher depending on the below settings). Default is 10.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_minacd</span><span style='font-size:11.0pt'>: minimum asr to block per user_ip (for others it will be higher depending on the below settings). Default is 15.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_goodstatadd</span><span style='font-size:11.0pt'>: will mark as good route if stats above autoban_minasr+autoban_goodstatadd and autoban_minacd+autoban_goodstatadd*2. Default is 5.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_applydays</span><span style='font-size:11.0pt'>: block/allow for how many days on bad statistics. Default is -1 which means auto and will result to around 30 depending on load.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_statmincalls</span><span style='font-size:11.0pt'>: nr of calls to consider for the above asr/acd statistics. Default is -1 which means auto calculated and will result to ~150 calls by default with normal traffic load.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_statdays</span><span style='font-size:11.0pt'>: days for statitisics. Default is -1 which means auto calculated and will result to ~90 days by default with normal traffic load.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autoban_numlength: check only last autoban_numlength digits for numbers to skip various national/international prefixes (change also RIGHT in v_selpatter2 if using autoban_special) . Default is 9.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_peruser_calls_multiplier</span><span style='font-size:11.0pt'>: modify autoban_statmincalls for users. Default is 3.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_peruser_stat_multiplier</span><span style='font-size:11.0pt'>: modify autoban_minasr/autoban_minacd for users. Default is 0.9.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_perip_calls_multiplier</span><span style='font-size:11.0pt'>: modify autoban_statmincalls for ip's. . Default is 6.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_perip_stat_multiplier</span><span style='font-size:11.0pt'>: modify autoban_minasr/autoban_minacd for ip's. Default is 0.7.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_pertr_calls_multiplier</span><span style='font-size:11.0pt'>: modify autoban_statmincalls for traffic senders. Default is 4.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_pertr_stat_multiplier</span><span style='font-size:11.0pt'>: modify autoban_minasr/autoban_minacd for traffic senders. Default is 0.5</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_askkey</span><span style='font-size:11.0pt'>: ask dtmf insteaf of ban. -1: auto (auto, defaults to no), 0: no, 1: yes for banned calls, 2: also for non definitive answers. If yes, then will deactivate user_ip and user_web checkings. Default is -1.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_special_voicefile</span><span style='font-size:11.0pt'>: used only if autoban_askkey is set and if specified, then ask for dtmf instead of blocking. default is “press_a_key_to_continue,please_press_a_key”</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt;color:#984806'>autoban_special_expecteddtmf</span><span style='font-size:11.0pt'>: used if autoban_special_voicefile is set. Defauly is Y (Y means any, R means random, other means exact dtmf digits). Default is Y.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in'><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Caller auto ban works in the following ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Everything is handled at routing time using the tb_callerstats table.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If caller user/number/user+number is not already in tb_callerstats then the past statistics are calculated and added with the “good” field set accordingly.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the <span style='color:#984806'>good</span> field is <span style='color:#984806'>2 or more</span>: means caller is allowed, routing will move forward</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the <span style='color:#984806'>good</span> field is <span style='color:#984806'>0</span>: means caller is blocked</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt'>c.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the <span style='color:#984806'>good</span> field is <span style='color:#984806'>1</span> or null: means caller is temporarily allowed but statistics are recalculated after some calls (pendincallcount field increased)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>The caller ban is checked only if the caller IP is not trusted and only for outband calls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450179"></a><a name="_Toc137903661"><span style='font-size: 12.0pt'>5.177. Caller banning to specific directions</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>This feature can be used to block unsolicited or telemarketing calls to a specific destination by blocking or rerouting the caller when bad statistics are detected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Instead of the above described system wide banning, this option can be used to filter out traffic from sensitive directions such as a gateway which doesn’t allow callcenter type traffic.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The followings are required to enable auto banning for specific directions:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Set the <span style='color:#984806'>autoban_special global</span> config parameter to <span style='color:#984806'>1</span>. </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Modify the <span style='color: #984806'>v_selpattern2</span> stored procedure</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>Auto generate <span style='color:#984806'>tb_callerstats </span>from scheduled tasks</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The auto ban to specific directions works in the followings ways:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tb_callerstats table is generated from scheduled tasks</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>tb_callerstats is queried by v_selpattern2 which can skip the direction if good is 0, allow is good is 2 or more or return as isgoodcaller field if 1 or null.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>During the routing procedure the server will ask dtmf (or reject the call) if the isgoodcaller field returned by v_selpattern2 if 1 or null.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If caller enters correct input then it is stored in the tb_callerstats as good 4 and b call leg is started. Otherwise if caller enters wrong or no key then it is stored in the tb_callerstats as good 0 and the call is rerouted (will call routing again with remembered alreadyroutedto).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Related global configuration options:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autoban_special: Default is 0. Set to 1 for using call filtering per direction (requires v_selpatern2 modifications and scheduled tasks for tb_callerstats calcultation)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autoban_special_voicefile: if specified, then ask for dtmf instead of blocking. default is “press_a_key_to_continue,please_press_a_key”. <br> The server will wait for the dtmf until the playback of this file finshes, thus you might add extra silence at the end.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autoban_special_expecteddtmf: Specify the expected DTMF key(s). Y means any, R means random, other means exact dtmf digits). Default is Y.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>autoban_numlength: check only last autoban_numlength digits for numbers to skip various national/international prefixes (change also RIGHT in v_selpatter2 if using autoban_special). Default is 9.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The tb_callerstats table must be created:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>CREATE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>TABLE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [tb_callerstats]</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>(</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> [caller] [varchar]</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:8.0pt;font-family:Consolas;color:black'>90</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>NOT</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>NULL,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> [good] [tinyint] </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>NULL,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> [pendingcallcount] [int] </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>NULL,</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> [expiredt] [datetime] </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>NULL</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>ON</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [PRIMARY]</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>GO</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>ALTER</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>TABLE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [tb_callerstats] </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>ADD</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>CONSTRAINT</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> [DF_tb_callerstats_pendingcallcount] </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>DEFAULT </span><span style='font-size:8.0pt; font-family:Consolas;color:gray'>((</span><span style='font-size:8.0pt; font-family:Consolas;color:black'>0</span><span style='font-size:8.0pt; font-family:Consolas;color:gray'>))</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>FOR</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [pendingcallcount]</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>GO</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>ALTER</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>TABLE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [tb_callerstats] </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>ADD</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>CONSTRAINT</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> [DF_tb_callerstats_expiredt] </span><span style='font-size:8.0pt;font-family: Consolas;color:blue'>DEFAULT </span><span style='font-size:8.0pt;font-family: Consolas;color:gray'>(</span><span style='font-size:8.0pt;font-family:Consolas; color:fuchsia'>getdate</span><span style='font-size:8.0pt;font-family:Consolas; color:gray'>()+(</span><span style='font-size:8.0pt;font-family:Consolas; color:black'>90</span><span style='font-size:8.0pt;font-family:Consolas; color:gray'>))</span><span style='font-size:8.0pt;font-family:Consolas; color:black'> </span><span style='font-size:8.0pt;font-family:Consolas; color:blue'>FOR</span><span style='font-size:8.0pt;font-family:Consolas; color:black'> [expiredt]</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>GO</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>CREATE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>UNIQUE</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>NONCLUSTERED</span><span style='font-size: 8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt; font-family:Consolas;color:blue'>INDEX</span><span style='font-size:8.0pt; font-family:Consolas;color:black'> [tb_callerstats_caller] </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>ON</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> [dbo]</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>.</span><span style='font-size:8.0pt;font-family:Consolas;color:black'>[tb_callerstats]</span><span style='font-size:8.0pt;font-family:Consolas;color:blue'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:8.0pt;font-family:Consolas;color:black'>[caller] </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>ASC</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>WITH </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>IGNORE_DUP_KEY</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>=</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>OFF</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>DROP_EXISTING</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>=</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>OFF</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>ONLINE</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>=</span><span style='font-size:8.0pt;font-family:Consolas;color:black'> </span><span style='font-size:8.0pt;font-family:Consolas;color:blue'>OFF</span><span style='font-size:8.0pt;font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:8.0pt; font-family:Consolas;color:blue'>GO</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For <b>v_selpattern </b>you will need to modify the select and the where clause.</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>The select clause must return also an isgoodcaller as return 2 or more for good numbers, 0 for bad numbers and 1 or NULL for unknowns:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>isgoodcaller </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>case</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>when</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 777 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>then</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 6 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>else </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>@</span><span style='font-size:9.5pt;font-family:Consolas;color:green'>callernum</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>end</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>In the where clause you might add something like this to block bad numbers:</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in'><span style='font-size:9.5pt;font-family:Consolas;color:gray'>AND (</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>case</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>when</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 777 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>then</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 6 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia'>ISNULL</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>((</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>@</span><span style='font-size:9.5pt;font-family:Consolas;color:green'>callernum</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>),</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>1</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>end</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 0</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>On “bad” callers if there are more SIP server entries in your routing list, then the call can failover to the next route; otherwise the call will be disconnected.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Change the </span><span style='font-size:9.5pt;font-family:Consolas;color:black'>777 </span><span style='font-size:11.0pt'>to the ID (tb_users.id) of the target SIP server. In case if filtering is needed to multiple direction, then use something like </span><span style='font-size:9.5pt;font-family:Consolas;color:black'>tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>not in</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> (777,888,999) </span><span style='font-size:11.0pt'>where </span><span style='font-size:9.5pt;font-family: Consolas;color:black'>777,888,999 </span><span style='font-size:11.0pt'>are the user ID’s.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>To generate the tb_callerstats table, add an “exec (update)” <b>scheduled task</b> to be run “at first start” and/or “daily” which should look like this:</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>delete</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>from</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> tb_callerstats</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>insert</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>into</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size: 9.0pt;font-family:Consolas;color:blue'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>caller</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> good</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>SELECT</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>callernumber</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>9</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>),</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>2</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>FROM</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:black'>tb_cdrs </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>WITH</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>NOLOCK</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue;background:white'>WHERE</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>callernumber</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 5</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>GROUP</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>BY</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>callernumber</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>9</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>HAVING</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>>=</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 10 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>SIGN</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>realduration</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>))*</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>100</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>/</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 20 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 0 </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>then</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>null</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>end</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 30</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>OR</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 0 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'><</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 10 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>SIGN</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>realduration</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>))*</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>100</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>/</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 30 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 0 </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>then</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>null</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>end</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 40</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>insert</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>into</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size: 9.0pt;font-family:Consolas;color:blue'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>caller</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> good</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>SELECT</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>callernumber</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>9</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>),</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>0</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>FROM</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:black'>tb_cdrs </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>WITH</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>NOLOCK</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:blue;background:white'>WHERE</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:fuchsia;background:white'>LEN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>callernumber</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 5</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>GROUP</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>BY</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>callernumber</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>9</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:blue'>HAVING</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>>=</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 10 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>AND</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>SIGN</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>realduration</span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>))*</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>100</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>/</span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'><</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 15 </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>OR</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>case</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>when</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 0 </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>then</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> realduration </span><span style='font-size: 9.0pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>null</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:blue'>end</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> </span><span style='font-size:9.0pt; font-family:Consolas;color:gray'><</span><span style='font-size:9.0pt; font-family:Consolas;color:black'> 40</span><span style='font-size:9.0pt; font-family:Consolas;color:gray'>))</span></p> <p class="MsoNormal" style='text-autospace:none'><span style='font-size:9.5pt; font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>count</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>></span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 3 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>AND</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>count</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'><</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 10 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>AND</span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>sum</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>SIGN</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>realduration</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>))*</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>100</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>/</span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>count</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>id</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'><</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 8 </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>OR</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia;background:white'>avg</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>case</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>when</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> realduration </span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>></span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> 0 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>then</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> realduration </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>else</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>null</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>end</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'><</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> 10</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>))</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>The above SQL will mark “good” callers as 2, “bad” callers as 0 and for the rest (non decided) the system will ask dtmf digit. <br> More exactly it will:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mark callers as “good” if ASR is above 20 and ACD is above 30 if caller had at least 10 calls.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mark callers as “good” if ASR is above 30 and ACD is above 40 if caller had less than 10 calls (so even after a single call)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>mark callers as “bad” if ASR is below 10 or ACD is below 20 if caller had at least 3 calls.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>In case if the caller is neither “good” or “bad” then dtmf key can be asked.</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the caller types the expected dtmf, then it will be added to tb_callerstats at runtime with good set to 4.</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>If the caller doesn’t type any key or enters a wrong value then it will be added to tb_callerstats at runtime with good set to 0.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Notes:</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If your server is set to autorestart at night on no traffic, then usually it is enough if the tb_callerstats scheduled tasks is set to run only at first start.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Even if caller enters a wrong key, it will not be blocked for forever. After some time the system will ask key again as the statistics window expires.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Even if caller enters a good key, it might be blocked later if it begins to send bad traffic.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If you enable banning to specific directions to some server(s) only, then in the routing you might add secondary routes where the call can be routed if the actual caller was banned.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450180"></a><a name="_Toc137903662"><span style='font-size: 12.0pt'>5.178. Fine-tune caller banning to specific directions</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Once caller banning for specific directions are enabled, you might fine-tune it after your needs:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>In case if you don’t want to ask dtmf, just block or reroute unknown numbers, then set the autoban_askkey global config option to 0 and modify the where clause of v_selpattern2 stored procedure to:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:9.5pt;font-family:Consolas;color:gray'>AND (</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>case</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>when</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 777 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>then</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 6 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia'>ISNULL</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>((</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>@caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>),</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>0</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>end</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>> 1</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>In case if you wish to allow also unknown numbers (and block only bad numbers without asking for any dtmf key), then set the autoban_askkey to 0 and modify v_selpattern2 select clause like this:</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>isgoodcaller </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>case</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>when</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><></span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 777 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>then</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 6 </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>else when </span><span style='font-size:9.5pt;font-family:Consolas;color:fuchsia'>ISNULL</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>( (</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>@caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>),1) = 1 then 2 else (</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>select</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>top</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>@caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>caller</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>end</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>In case if filtering is needed to multiple directions, then in v_selpattern2 use something like </span><span style='font-size:9.5pt;font-family:Consolas;color:black'>tb_routinglist</span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>.</span><span style='font-size:9.5pt;font-family:Consolas;color:black'>dirid </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'>not in</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> (777,888,999) </span><span style='font-size:11.0pt'>where </span><span style='font-size:9.5pt;font-family: Consolas;color:black'>777,888,999 </span><span style='font-size:11.0pt'>are the SIP server ID’s.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>In case if you wish to change the playback voice, upload any voice file and set the autoban_special_voicefile global config option to your file name.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To change the minimum number of calls to consider for “bad” statistics, change the </span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt;font-family:Consolas;color:black'> 10 </span><span style='font-size:11.0pt'>in the build callerstats scheduled task to </span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt;font-family:Consolas;color:black'> X </span><span style='font-size:11.0pt'>(where x is the minum calls to be used such as 20).</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To change the minimum ASR to block/allow, change the values in the build callerstats scheduled task for </span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>sum</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>SIGN</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:black'>realduration</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>))*</span><span style='font-size:9.0pt;font-family:Consolas;color:black'>100</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>/</span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>count</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:black'>id</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:11.0pt'>calculation.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To change the minimum ACD to block/allow, change the values in the build callerstats scheduled task for </span><span style='font-size:9.0pt;font-family:Consolas;color:fuchsia'>avg</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>(</span><span style='font-size:9.0pt;font-family:Consolas;color:blue'>case</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:9.0pt;font-family:Consolas;color:blue'>when</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> realduration </span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>></span><span style='font-size:9.0pt;font-family:Consolas;color:black'> 0 </span><span style='font-size:9.0pt;font-family:Consolas;color:blue'>then</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> realduration </span><span style='font-size:9.0pt;font-family:Consolas;color:blue'>else</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>null</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:9.0pt;font-family:Consolas;color:blue'>end</span><span style='font-size:9.0pt;font-family:Consolas;color:gray'>)</span><span style='font-size:9.0pt;font-family:Consolas;color:black'> </span><span style='font-size:11.0pt'>calculation.</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To list all caller banning statistics, use the following SQL: <br> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>select</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:gray;background:white'>*</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_callerstats</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt;color:black'>(good: 0 means bad, 1 or null means no definite answer (probably new caller), 2 means good,3=means very good,4=key accepted</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:9.5pt;font-family:"Courier New";color:black'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To check if a number is on the list, use the following SQL:<br> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>select</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:blue;background:white'>top</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> 1 good </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas; color:blue;background:white'>where</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>RIGHT(</span><span style='font-size:9.5pt;font-family:Consolas;color:red;background:white'>'80670100'</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>,</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'>9</span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>)</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> </span><span style='font-size:9.5pt;font-family:Consolas;color:gray;background:white'>=</span><span style='font-size:9.5pt;font-family:Consolas;color:black;background:white'> tb_callerstats</span><span style='font-size:9.5pt;font-family:Consolas; color:gray;background:white'>.</span><span style='font-size:9.5pt;font-family: Consolas;color:blue;background:white'>caller</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>Replace 9 with the autoban_numlength config value if it have been modified from the default 9. </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:9.5pt;font-family:"Courier New";color:black'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To delete all previous statistics:<br> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue;background: white'>delete</span><span style='font-size:9.5pt;font-family:Consolas; color:black;background:white'> </span><span style='font-size:9.5pt;font-family: Consolas;color:blue;background:white'>from</span><span style='font-size:9.5pt; font-family:Consolas;color:black;background:white'> tb_callerstats </span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in'><span style='font-size:11.0pt'>Warning: this will delete all previous statistics!</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:9.5pt;font-family:"Courier New";color:black'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>To delete all banned numbers:<br> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>delete</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>from</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> tb_callerstats </span><span style='font-size:9.5pt;font-family:Consolas;color:blue'>where</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> good </span><span style='font-size:9.5pt;font-family:Consolas;color:gray'><</span><span style='font-size:9.5pt;font-family:Consolas;color:black'> 1</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in'><span style='font-size:11.0pt'>Warning: this will re-enable and allow all numbers!</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="node1" id="node1"></a><span style='font-size:12.0pt'>5.179. How to generate reports for traffic senders</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can generate reports with statistics and CDR’s for any users. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Just set the senddailyemail and/or sendmonthlyemail user field to 1 or higher. Possible values: </span><span style='font-size:11.0pt'>0: no, 1: yes, 2: include also CDR’s, 3: save only to file.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>If set to 3, then you will find the reports in the reports subfolder. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Related global settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>sendreports: 0: no, 1: only if there was activity (default), 2: always, 3: force</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>keepreports: number of days to keep the files (default is 14)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>cdrreporttype: -1: auto (default; connected only), 0: connected only, 1: all</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that a correct SMTP email account is configured, otherwise the built-in account will not work after some time. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="node2" id="node2"></a><span style='font-size:12.0pt'>5.180. Music on Hold</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Music on hold (MOH) can be enabled/disabled from the Configuration Wizard -> Other settings -> MOH (checked means enable, grayed means auto/default, unchecked means disable).</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Music on hold can be also configured with the following global settings:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>holdmusic: Music file. 0/false: disable, empty/null/1/true: default, other: set</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>musiconhold: Specify if music on hold should be played. -2: don't change, -1: auto/default (not for SIP, keep fs as-is), 0: no (disable also for WebRTC), 1: if RTP is routed, 2: always, 3: also on high load</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>musiconholdat: Specify when to play music on hold. -1: auto (0), 0: on sendonly received from the other party, 1: on recvonly (default), 2: on recvonly forwarded from the other ep (default), 3: always, 4: force always (even if there is ivr)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>musiconholdwhen: Specify when to check music on hold playback. -1: auto (same as 2), 0: on sendonly receive from the other ep, 1: on inactive received (will change to sendonly), 2: on both</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>musiconholdforce: Force music on hold. -1: auto (same as 1). 0: no, 1: yes (suppress audio from the other ep on MOH)</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>playtransfertone: Enable/disable ring or music playback on transfer. 0: nothing, 1: ring, 2: music (default)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>You can also change the default music to be played for SIP by changing the music.wav file (8 kHz 16 bit mono PCM in the app folder "voices" subfolder -MManage -> File menu -> Folders -> Voices directory). </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>For WebRTC the music files are located at \tsmodules\fs\sounds\music\.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="node3" id="node3"></a><span style='font-size:12.0pt'>5.181. Pause between calls</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>You can set the mincallwait field for the users (tb_users.mincallwait in seconds) to specify a minimum wait time to the same destination. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>This will cause the routing (v_check_calleduser, v_selpattern2) to check the seconds elapsed since lastcalleddt. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Related global setting: updateusrcalldate (specify when to upgrade last call date-time: -1: no even the lastcalled, 0: no, 1: only for connected calls/default, 2: always, 3: also at call begin/routing)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Related fields: lastcalled, firstcallerdt, firstcalleddt, lastcallerdt, lastcalleddt</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <h3><a name="_Toc139450181"></a><a name="_Toc137903663"></a><a name="_5.179._Troubleshooting"></a><span style='font-size:12.0pt'>5.182. Troubleshooting</span></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>The Mizu VoIP platform provides a rich set of tools that you can use for troubleshooting general issue, register issues, call issues or other problems.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal">You can use the following tools from MManage:</p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Have a look at the “Dashboard”</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Have a look at the “Analyze” for to detect any potential issues</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>Check any important errors or warnings on the “Logs” form</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>If you are making call to a local user, make sure that the called user is registered when you call it (displayed on the “Users and devices” form)</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>In case of call failure you can check the disconnect reason from the “CDR” form</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>If the problem is not obvious using the above tools, then you should look in the server logs. </p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Make sure that logs are turned on: MManage -> Control menu -> Logs -> Set -> On</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Verify the log files. You can find the logs in the server app folder (near the mserver.exe) -> “logs” subfolder. You can also open the folder from MManage -> Files Menu -> Folders -> Server logs directory.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>Open the last logfile (“log_xxx.dat”) with a fast text viewer (For example F3 from TotalCommander). To find application errors, open the last log file in the server app directory and search for “ERROR” and “WARNING”. To find a call, search for “INVITE <a href="sip:callednumber">sip:callednumber</a>”.</p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span>More details about working with log files can be found <a href="start.htm#_5.136._Analyzing_mizu">here</a></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:10.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span>If the problem is not caused by the Mizu server, check the logs of the peers (softphone logs, webphone browser content, remote Asterisk logs, etc)</p> <p class="MsoNormal"><span style='font-size:10.0pt'> </span></p> <h3><a name="_Toc139450182"></a><a name="_Toc137903664"><span style='font-size: 12.0pt'>5.183. How to get support</span></a></h3> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizutech will require a </span><a href="https://www.mizu-voip.com/Support/Wiki/tabid/99/Default.aspx?topic=Remote+desktop+login"><span style='font-size:11.0pt'>remote desktop</span></a><span style='font-size:11.0pt'> access to your server to be able to provide proper support. </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Make sure that your server meets the minimal hardware requirements and network bandwidth eligible for remote administration.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>With any support request please send a detailed and precise description of the problem with the exact details and a detailed log.</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'>One of the followings will be required:</span></p> <p class="MsoListParagraphCxSpFirst" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>detailed log from server and/or client side (in case if you are using a SIP client that can generate logs. Just make sure that you are using a high log/debug level so we can see also the SIP signaling in the log)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or a network trace (such as a wireshark pcap file)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or a SIP Call-ID (the value of the Call-ID SIP header of the failed session)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or a CDR ID (this can be found in the MizuManage CDR form. If you make a call and open the CDR form with no any filters then the your last call will be the first in the grid. Send it’s id field or right click to grab all the details)</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.25in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:Symbol'>·<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>or call details (only if the above are not possible):</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>caller number</span></p> <p class="MsoListParagraphCxSpMiddle" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>called number</span></p> <p class="MsoListParagraphCxSpLast" style='margin-left:.75in;text-indent:-.25in'><span style='font-size:11.0pt;font-family:"Courier New"'>o<span style='font:7.0pt "Times New Roman"'> </span></span><span style='font-size:11.0pt'>date-time when the call (after the server time / time-zone)</span></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><u><span style='font-size:10.0pt'>Working with log files</span></u></p> <p class="MsoListParagraphCxSpFirst"><span style='font-size:10.0pt'>To understand the log files, you need some basic SIP protocol understanding. Here are some basic </span><a href="https://tools.ietf.org/html/rfc3665"><span style='font-size:10.0pt'>message flow examples</span></a><span style='font-size:10.0pt'>.</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:10.0pt'>In case if the softphone doesn’t connect or register, look for WebSocket (ws/wss) connectivity issues or register issues (search for “REGISTER sip”).</span></p> <p class="MsoListParagraphCxSpMiddle"><span style='font-size:10.0pt'>In case if there is some call related problem, find the call in the log (search for “INVITE sip”) and then go trough the call by searching after the Call-ID field what you found in the first INVITE.</span></p> <p class="MsoListParagraphCxSpLast"><span style='font-size:10.0pt'>If the problem is not obvious, send the log to mizutech support.</span></p> <p class="MsoNormal"><a name="_5.183._How_to"></a><span style='font-size:11.0pt'> </span></p> <h1><a name="_Toc139450183"><span style='font-size:14.0pt'>6. Links</span></a></h1> <p class="MsoListParagraph" style='margin-left:26.25pt'> </p> <p class="MsoNormal"><span style='font-size:11.0pt'>VoIP Server homepage: </span><a href="https://www.mizu-voip.com/Software/VoIPServer.aspx"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Software/VoIPServer.aspx</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Mizutech homepage: </span><a href="https://www.mizu-voip.com/"><span style='font-size:11.0pt'>https://www.mizu-voip.com/</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Documentations: </span><a href="https://www.mizu-voip.com/Support/Documentations.aspx"><span style='font-size:11.0pt'>https://www.mizu-voip.com/Support/Documentations.aspx</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'>Email support: </span><a href="mailto:serversupport@mizu-voip.com"><span style='font-size:11.0pt'>serversupport@mizu-voip.com</span></a></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> <p class="MsoNormal"><span style='font-size:9.0pt'> </span></p> <p class="MsoNormal"><i><span style='font-size:9.0pt'>Copyright © 2004-2025 MizuTech SRL</span></i></p> <p class="MsoNormal"><span style='font-size:11.0pt'> </span></p> </div>
Contents
Topics
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Contents
1. Introduction
1.2. Features
1.2.1. Hosting
1.2.2. SIP
1.2.3. Codecs
1.2.4. IP Centrex
1.2.5. Call Center
1.2.6. Accounting
1.2.7. Routing
1.2.8. Billing
1.2.9. Calling Card
1.2.10. WebRTC
1.2.11. H323
1.2.12. VoIP-GSM
1.2.13. Tunneling and encryption
1.2.14. Push notifications
1.2.15. Management
1.2.16. Limitations
1.2.17. Known issues
1.3. Contact and tech support
2. Modules
2.1.1. SIP Stack
2.1.2. WebRTC
2.1.3. H323 Stack
2.1.4. SIP-H323 converter
2.1.5. RTPM
2.1.7. Media Server
2.1.8. Routing
2.1.9. Billing
2.1.10. Alerting and daily report
2.1.11. Virtual Servers
2.1.12. Call Center
2.1.13. Watchdog service
2.1.14. API
2.1.15. Extra PBX
2.1.16. Direct command interface
2.1.17. Enduser web portal
2.1.18. Self-check and reporting
2.1.19. VoIP-GSM Gateway
2.1.20. Other components
3. Tutorial
4. Administration
4.1. MManage
4.1.1. Overview
4.1.2. MManage Installation
4.1.3. MManage Framework
4.1.4. Import-Export Wizard
4.2. Monitoring
4.2.1. Current Calls
4.2.3. Basic Statistics
4.2.4. Advanced Statistics
4.2.5. Disc. Reasons
4.2.6. Line Monitor
4.2.7. Capacity Check
4.2.8. System Load
4.2.9. Server Console
4.2.10. Server Monitor
4.2.11. Logs
4.1.12. Analyze
4.1.13. CDR
4.3.14. Balance
4.3.15. Callcenter Statistics
4.3.16. Alerting
4.3. Access
4.3.1. Users
4.3.2. Devices
4.3.3. Groups
4.3.4. Ownership
4.3.5. User authorization
4.3.6. DID numbers
4.4. Routing
4.4.1. Dial patterns
4.4.2. Firewall
4.4.3. Normalize numbers
4.4.4. Caller ID Settings
4.4.5. Rules
4.4.6. Prefix rules
4.4.7. Dial Plans
4.4.8. Blacklisting
4.4.9. Access Lists
4.4.10. Routing
4.4.11. Routing workflow
4.4.12. RADIUS
4.4.13. BRS
4.4.14. Failovering
4.4.15. Channel reservation
4.4.16. Number portability
4.4.17. ENUM
4.5. Billing
4.5.1. Price Settings
4.5.2. Price List
4.5.3. Billing
4.5.4. Currency Conversion
4.5.5. Finances
4.5.6. Pin codes
4.5.7. The billing process
4.5.8. Invoice and payment storage
4.5.9. Environment variables
4.5.10. Payments
4.5.11. Resellers
4.5.12. Promotions
4.5.13. Fraud protection
4.5.14. Notes
4.6. WebRTC
4.7. Push notifications
4.8. Other –MManage
4.8.1. Configurations
4.8.2. Direct Query
4.8.3. Voice Here
4.8.4. Test Call
4.8.5. Rfile system
4.8.6. Rdesktop
4.8.7. DB Admin
4.8.8. Web Admin
4.8.9. Phone Numbers
4.8.10. To-do
4.8.11. Notes
4.8.12. Holidays
4.8.13. Allocating numbers
4.8.14. Scheduled tasks
4.9. Call Center
4.9.1. Users
4.9.2. Campaigns
4.9.3. Scripts
4.9.4. GUI Designer
4.9.5. Quotas
4.9.6. Presentations
4.9.7. Checklist
4.9.8. Clients
4.9.9. Campaign Clients
4.9.10. Campaign and global settings
4.9.11. Predictive dialer
4.9.12. Outgoing callback
4.9.13. Incoming calls
4.9.14. Keywords
4.10. MAgent
4.10.1. Login
4.10.2. Manual Call
4.10.3. Calls from database
4.10.4. Automatic calls
4.10.5. Automatic software upgrades
4.11. PBX / IPCentrex functionality
4.11.1. Call Rerouting
4.11.2. Ring Groups and Call Fork
4.11.3. Caller ID
4.11.4. DTMF
4.11.5. Call Hold
4.11.6. Call Forward
4.11.7. Call Transfer
4.11.8. Three-Way Calling
4.11.9. Call Waiting and queuing
4.11.10. Call Take-Over
4.11.11. Conference Calls
4.11.12. Voice Mail
4.11.13. Voice Recording
4.11.14. Chat Recording
4.11.15. IVR
4.11.16. Callback number
4.11.17. Callback services
4.11.18. Calling Card services
4.11.19. Phone to Phone (P2P) calls
4.11.20. Virtual Servers
4.11.21. DID
4.11.23. Barge-In
4.11.24. Unified communication
4.11.25. Other features
4.12. Additional modules
4.12.1. Calling-Card
4.12.2. SMS
4.12.3. SMS callback
4.12.4. Web portal
4.12.5. Resellers
4.12.6. Call-shops
4.12.7. Softphone
4.12.8. Webphone
4.12.9. GSM/SIM Platform
4.12.10. GSM Gateways
4.12.11. H.323
4.12.12. Encryption and tunneling
4.12.13. SBC
4.13. Security and account limiting
4.13.1. OS security
4.13.2. DB security
4.13.3. Socket/stream level network protection
4.13.4. Address level network attack preventions
4.13.5. Session level protection
4.13.6. Web security
4.13.7. API access security
4.13.8. Payment security
4.13.9. Encrypted VoIP
4.13.10. SSL/TLS/WSS/HTTPS setup
4.13.11. User authentication
4.13.12. Per IP call limits
4.13.13. IP Spoofing
4.13.14. Firewall
4.13.15. Maximum simultaneous call limits
4.13.16. Prepaid account credit limits
4.13.17. Postpaid account monthly spend limits
4.13.18. Fix daily credit limits
4.13.19. Dynamic credit/spent limits
4.13.20. Daily/monthly call duration limits
4.13.21. Fraud calls
4.13.22. Blacklists
4.13.23. Auto ban
4.13.24. Billing and profitability
4.13.25. Alerting
4.13.26. Security checklist
4.14. High availability
4.14.1. Large scale VoIP
4.14.2. HA VoIP service
4.14.3. HA database
4.14.4. Database failover
4.15. Maintenance
4.15.1 Server configuration checklist
4.15.2 Gateway quick setup
4.15.3 Daily Maintenance
4.15.4 Monthly Maintenance
4.15.5 Server backup, recovery and maintenance
5. FAQ
5.1. Abbreviations
5.2. Text to Speech
5.3. Spam calls
5.4. How can I make test calls?
5.5. How to check the call quality on a specific channel?
5.6. Manually remove upper push registrations
5.7. Server Recovery (in a separate app and db server configuration)
5.8. No incoming calls (no new calls in current call list in peak time)
5.9. Calls in „routing” status
5.10. SIP caller cannot call
5.11. SIP called cannot be called
5.12. No voice (caller and called cannot hear each-other)
5.13. Wrong disconnect reasons
5.14. MManage cannot connect to the server
5.15. Too slow MManage
5.16. Query user register state
5.17. How to set advanced user settings?
5.18. How to set a random caller-ID?
5.19. Import/export data
5.20. User settings
5.21. Create custom reports
5.22. SQL to reset upperserver register routing
5.23. SQL to reset user multi-device addresses
5.24. Media Routing
5.25. Export CDR’s
5.26. Server software problem (service unavailable)
5.27. Server OS, Database or Hardware problem (server unavailable)
5.28. How to restart the server service
5.29. How to restart the server box
5.30. How to restart a GSM gateway
5.31. How are the incoming calls from the gsm network handled?
5.32. Routing test calls to a dedicated gateway
5.33. How to disable PIN request on GSM gateways
5.34. What are the minimal global settings that must be correct on servers?
5.35. How to add a new traffic sender?
5.36. How to add a new sip enduser?
5.37. How to add a new Mizu VoIP-GSM gateway to the server?
5.38. How to add new simcards (sim packet)?
5.39. How to add a new simcard?
5.40. How to set up basic routing?
5.41. How to set up basic billing?
5.42. Where can I check the logs and traces?
5.43. The conversation volume is too loud. How can I change the volume?
5.44. How to register your Mizu Gateway to a H323 gatekeeper?
5.45. What ports are used in the system?
5.46. My gateway restarts too often
5.47. H323 signaling problems
5.48. How to set up the automatic credit recharge?
5.49. The automatic credit recharge is not working
5.50. How to monitor the credit automation?
5.51. Gateway and channels are inactive
5.52. How calls are processed
5.53. How to set up holiday billing
5.54. How to treat specific weekends as weekdays
5.55. How to add endusers
5.56. SimChange settings from the command line
5.57. How to reenable blacklisted but good numbers
5.58. How are different currencies handled?
5.59. How is VAT handled?
5.60. How the check your ASR (or ACD, SL, CDRC) for the traffic sender “A” in the last week.
5.61. How to add endusers (basic settings)
5.62. Basic callcenter tasks
5.63. SRTP
5.64. Codecs
5.65. How to reserve GSM capacity for a certain protocoll
5.66. PDF creation in MManage
5.67. How to setup a new virtual server instance
5.68. Fax detection
5.68. Handling dynamic & private ip/port
5.69. Fax settings
5.70. License limitations
5.71. Redirect or forward sessions to other domains
5.72. Delete old database backup
5.73. Sales commissions
5.74. Multihomed setup
5.75. How to scan your SP for live numbers
5.76. Routing calls from virtual servers
5.77. Routing calls to virtual servers
5.78. How to add plugins in MManage
5.79. Request/response target address
5.80. Extra charges
5.81. Automatic prepaid credit expirity
5.82. Simple prefix rewrite
5.83. Short number and internal billing
5.84. Cropping sound on ring when playing voice (ringtone, announcement or any other prompt
5.85. How to play user credit in IVR
5.86. Mizu Server security
5.87. Ringtone for IVR forwarded calls
5.88. How to enable codec transcoding
5.89. Possible NATs and firewalls
5.90. How to disable CLI for all outgoing calls
5.91. How to change the database username/password
5.92. Performance optimizations -fine-tune
5.93. How to reset a failovered gateway/direction
5.94. How to remove the 3 digit techprefix system wide setting
5.95. How to enable H.323 modules?
5.96. How to add SMS provider(s)?
5.97. Working with groups using direct SQL
5.98. Compatibility issues
5.99. CLI settings / A and B numbers / Dial plan
5.100. How to rewrite caller/called numbers
5.101. Reseller checklist
5.102. Register timeout
5.103. Anonymous users
5.100. How to play advertisement for the callers
5.101. Using TCP port 80/443
5.102. How to bind IIS webservice to a single interface?
5.103. What are the typical bandwidth requirements for VoIP?
5.104. How the softphone autoupgrade works?
5.105. How to setup PayPal?
5.106. How to setup a registered SIP server
5.107. Server clustering
5.108. Quality statistics (whithout extended cdrinfo)
5.109. How to obtain geolocation and advanced call quality statistics
5.110. Database file usage
5.111. How to recalculate the prices for certain cdr
5.112. How to create different webportal for different resellers
5.113. Database SQL fine-tune
5.114. Too slow UDP troughput
5.115. Pricing speedup
5.116. Shared DID’s
5.117. Server supervisor
5.118. How to check the current load on MS-SQL (query list)
5.119. Load data from all tables from the database (for multiple servers)
5.120. Number of services limit on a server
5.121. How to rewrite SMS number prefix
5.122. How to limit the maximum monthly usage for postpaid accounts
5.123. Not enough storage is available to process this command
5.124. Enable session-timer
5.125. Reseller rights
5.126. Server ini file
5.127. Prices for toll free numbers
5.128. Server API
5.129. External service, database or API
5.130. How to setup Moneybookers (Skrill)
5.131. Reliability –strict locking
5.132. How to verify audio quality
5.133. How to use long called prefix lists for routing
5.134. Send email to users on low credit
5.135. Built-in webserver
5.136. Analyzing mizu server log files
5.137. How to set customer disconnect reason code?
5.138. Time display
5.140. Main/backup database
5.141. Encrypted/hashed password
5.142. How to run multiple webportals
5.143. How to remove duplicates from the number portability table
5.144. How to black-list/white-list client devices
5.145. How to generate CDR’s
5.146. Network and IP address configuration
5.147. Port forward for NAT
5.148. Autoprovisioning
5.149. Disk space
5.150. Mapping users
5.151. What happens when user calls itself
5.152. Route calls between the local users via the upper server
5.153. Tunnel quality statistics
5.154. Turn the server to an open relay
5.155. How to handle Tech Prefix
5.156. Route incoming calls to user groups
5.157. How to prevent SIM card blocking
5.158. How to play a voice file before calls
5.159. How to enable VoIP push notifications?
5.160. Cannot listen on port 80
5.161. How to run an query in all database
5.162. How to rewrite SIP messages
5.163. How to remove the user=phone from the request URI
5.164. How to change the domain part in the From SIP header
5.165. How to set the Identity header
5.166. How to enable WebRTC
5.167. Configure SIP Load balancer
5.168. DTMF triggered actions
5.169. How to backup database to a network drive
5.170. Cannot connect via RDP
5.171. How to block any client on a particular destination
5.172. Username not accepted
5.175. Block caller number
5.176. Caller banning
5.177. Caller banning to specific directions
5.178. Fine-tune caller banning to specific directions
5.179. How to generate reports for traffic senders
5.180. Music on Hold
5.181. Pause between calls
5.182. Troubleshooting
5.183. How to get support
6. Links
1. Introduction
1.2. Features
1.2.1. Hosting
1.2.10. WebRTC
1.2.11. H323
1.2.12. VoIP-GSM
1.2.13. Tunneling and encryption
1.2.14. Push notifications
1.2.15. Management
1.2.16. Limitations
1.2.17. Known issues
1.2.2. SIP
1.2.3. Codecs
1.2.4. IP Centrex
1.2.5. Call Center
1.2.6. Accounting
1.2.7. Routing
1.2.8. Billing
1.2.9. Calling Card
1.3. Contact and tech support
2. Modules
2.1.1. SIP Stack
2.1.10. Alerting and daily report
2.1.11. Virtual Servers
2.1.12. Call Center
2.1.13. Watchdog service
2.1.14. API
2.1.15. Extra PBX
2.1.16. Direct command interface
2.1.17. Enduser web portal
2.1.18. Self-check and reporting
2.1.19. VoIP-GSM Gateway
2.1.2. WebRTC
2.1.20. Other components
2.1.3. H323 Stack
2.1.4. SIP-H323 converter
2.1.5. RTPM
2.1.7. Media Server
2.1.8. Routing
2.1.9. Billing
3. Tutorial
4. Administration
4.1. MManage
4.1.1. Overview
4.1.12. Analyze
4.1.13. CDR
4.1.2. MManage Installation
4.1.3. MManage Framework
4.1.4. Import-Export Wizard
4.10. MAgent
4.10.1. Login
4.10.2. Manual Call
4.10.3. Calls from database
4.10.4. Automatic calls
4.10.5. Automatic software upgrades
4.11. PBX / IPCentrex functionality
4.11.1. Call Rerouting
4.11.10. Call Take-Over
4.11.11. Conference Calls
4.11.12. Voice Mail
4.11.13. Voice Recording
4.11.14. Chat Recording
4.11.15. IVR
4.11.16. Callback number
4.11.17. Callback services
4.11.18. Calling Card services
4.11.19. Phone to Phone (P2P) calls
4.11.2. Ring Groups and Call Fork
4.11.20. Virtual Servers
4.11.21. DID
4.11.23. Barge-In
4.11.24. Unified communication
4.11.25. Other features
4.11.3. Caller ID
4.11.4. DTMF
4.11.5. Call Hold
4.11.6. Call Forward
4.11.7. Call Transfer
4.11.8. Three-Way Calling
4.11.9. Call Waiting and queuing
4.12. Additional modules
4.12.1. Calling-Card
4.12.10. GSM Gateways
4.12.11. H.323
4.12.12. Encryption and tunneling
4.12.13. SBC
4.12.2. SMS
4.12.3. SMS callback
4.12.4. Web portal
4.12.5. Resellers
4.12.6. Call-shops
4.12.7. Softphone
4.12.8. Webphone
4.12.9. GSM/SIM Platform
4.13. Security and account limiting
4.13.1. OS security
4.13.10. SSL/TLS/WSS/HTTPS setup
4.13.11. User authentication
4.13.12. Per IP call limits
4.13.13. IP Spoofing
4.13.14. Firewall
4.13.15. Maximum simultaneous call limits
4.13.16. Prepaid account credit limits
4.13.17. Postpaid account monthly spend limits
4.13.18. Fix daily credit limits
4.13.19. Dynamic credit/spent limits
4.13.2. DB security
4.13.20. Daily/monthly call duration limits
4.13.21. Fraud calls
4.13.22. Blacklists
4.13.23. Auto ban
4.13.24. Billing and profitability
4.13.25. Alerting
4.13.26. Security checklist
4.13.3. Socket/stream level network protection
4.13.4. Address level network attack preventions
4.13.5. Session level protection
4.13.6. Web security
4.13.7. API access security
4.13.8. Payment security
4.13.9. Encrypted VoIP
4.14. High availability
4.14.1. Large scale VoIP
4.14.2. HA VoIP service
4.14.3. HA database
4.14.4. Database failover
4.15. Maintenance
4.15.1 Server configuration checklist
4.15.2 Gateway quick setup
4.15.3 Daily Maintenance
4.15.4 Monthly Maintenance
4.15.5 Server backup, recovery and maintenance
4.2. Monitoring
4.2.1. Current Calls
4.2.10. Server Monitor
4.2.11. Logs
4.2.3. Basic Statistics
4.2.4. Advanced Statistics
4.2.5. Disc. Reasons
4.2.6. Line Monitor
4.2.7. Capacity Check
4.2.8. System Load
4.2.9. Server Console
4.3. Access
4.3.1. Users
4.3.14. Balance
4.3.15. Callcenter Statistics
4.3.16. Alerting
4.3.2. Devices
4.3.3. Groups
4.3.4. Ownership
4.3.5. User authorization
4.3.6. DID numbers
4.4. Routing
4.4.1. Dial patterns
4.4.10. Routing
4.4.11. Routing workflow
4.4.12. RADIUS
4.4.13. BRS
4.4.14. Failovering
4.4.15. Channel reservation
4.4.16. Number portability
4.4.17. ENUM
4.4.2. Firewall
4.4.3. Normalize numbers
4.4.4. Caller ID Settings
4.4.5. Rules
4.4.6. Prefix rules
4.4.7. Dial Plans
4.4.8. Blacklisting
4.4.9. Access Lists
4.5. Billing
4.5.1. Price Settings
4.5.10. Payments
4.5.11. Resellers
4.5.12. Promotions
4.5.13. Fraud protection
4.5.14. Notes
4.5.2. Price List
4.5.3. Billing
4.5.4. Currency Conversion
4.5.5. Finances
4.5.6. Pin codes
4.5.7. The billing process
4.5.8. Invoice and payment storage
4.5.9. Environment variables
4.6. WebRTC
4.7. Push notifications
4.8. Other –MManage
4.8.1. Configurations
4.8.10. To-do
4.8.11. Notes
4.8.12. Holidays
4.8.13. Allocating numbers
4.8.14. Scheduled tasks
4.8.2. Direct Query
4.8.3. Voice Here
4.8.4. Test Call
4.8.5. Rfile system
4.8.6. Rdesktop
4.8.7. DB Admin
4.8.8. Web Admin
4.8.9. Phone Numbers
4.9. Call Center
4.9.1. Users
4.9.10. Campaign and global settings
4.9.11. Predictive dialer
4.9.12. Outgoing callback
4.9.13. Incoming calls
4.9.14. Keywords
4.9.2. Campaigns
4.9.3. Scripts
4.9.4. GUI Designer
4.9.5. Quotas
4.9.6. Presentations
4.9.7. Checklist
4.9.8. Clients
4.9.9. Campaign Clients
5. FAQ
5.1. Abbreviations
5.10. SIP caller cannot call
5.100. How to play advertisement for the callers
5.100. How to rewrite caller/called numbers
5.101. Reseller checklist
5.101. Using TCP port 80/443
5.102. How to bind IIS webservice to a single interface?
5.102. Register timeout
5.103. Anonymous users
5.103. What are the typical bandwidth requirements for VoIP?
5.104. How the softphone autoupgrade works?
5.105. How to setup PayPal?
5.106. How to setup a registered SIP server
5.107. Server clustering
5.108. Quality statistics (whithout extended cdrinfo)
5.109. How to obtain geolocation and advanced call quality statistics
5.11. SIP called cannot be called
5.110. Database file usage
5.111. How to recalculate the prices for certain cdr
5.112. How to create different webportal for different resellers
5.113. Database SQL fine-tune
5.114. Too slow UDP troughput
5.115. Pricing speedup
5.116. Shared DID’s
5.117. Server supervisor
5.118. How to check the current load on MS-SQL (query list)
5.119. Load data from all tables from the database (for multiple servers)
5.12. No voice (caller and called cannot hear each-other)
5.120. Number of services limit on a server
5.121. How to rewrite SMS number prefix
5.122. How to limit the maximum monthly usage for postpaid accounts
5.123. Not enough storage is available to process this command
5.124. Enable session-timer
5.125. Reseller rights
5.126. Server ini file
5.127. Prices for toll free numbers
5.128. Server API
5.129. External service, database or API
5.13. Wrong disconnect reasons
5.130. How to setup Moneybookers (Skrill)
5.131. Reliability –strict locking
5.132. How to verify audio quality
5.133. How to use long called prefix lists for routing
5.134. Send email to users on low credit
5.135. Built-in webserver
5.136. Analyzing mizu server log files
5.137. How to set customer disconnect reason code?
5.138. Time display
5.14. MManage cannot connect to the server
5.140. Main/backup database
5.141. Encrypted/hashed password
5.142. How to run multiple webportals
5.143. How to remove duplicates from the number portability table
5.144. How to black-list/white-list client devices
5.145. How to generate CDR’s
5.146. Network and IP address configuration
5.147. Port forward for NAT
5.148. Autoprovisioning
5.149. Disk space
5.15. Too slow MManage
5.150. Mapping users
5.151. What happens when user calls itself
5.152. Route calls between the local users via the upper server
5.153. Tunnel quality statistics
5.154. Turn the server to an open relay
5.155. How to handle Tech Prefix
5.156. Route incoming calls to user groups
5.157. How to prevent SIM card blocking
5.158. How to play a voice file before calls
5.159. How to enable VoIP push notifications?
5.16. Query user register state
5.160. Cannot listen on port 80
5.161. How to run an query in all database
5.162. How to rewrite SIP messages
5.163. How to remove the user=phone from the request URI
5.164. How to change the domain part in the From SIP header
5.165. How to set the Identity header
5.166. How to enable WebRTC
5.167. Configure SIP Load balancer
5.168. DTMF triggered actions
5.169. How to backup database to a network drive
5.17. How to set advanced user settings?
5.170. Cannot connect via RDP
5.171. How to block any client on a particular destination
5.172. Username not accepted
5.175. Block caller number
5.176. Caller banning
5.177. Caller banning to specific directions
5.178. Fine-tune caller banning to specific directions
5.179. How to generate reports for traffic senders
5.18. How to set a random caller-ID?
5.180. Music on Hold
5.181. Pause between calls
5.182. Troubleshooting
5.183. How to get support
5.19. Import/export data
5.2. Text to Speech
5.20. User settings
5.21. Create custom reports
5.22. SQL to reset upperserver register routing
5.23. SQL to reset user multi-device addresses
5.24. Media Routing
5.25. Export CDR’s
5.26. Server software problem (service unavailable)
5.27. Server OS, Database or Hardware problem (server unavailable)
5.28. How to restart the server service
5.29. How to restart the server box
5.3. Spam calls
5.30. How to restart a GSM gateway
5.31. How are the incoming calls from the gsm network handled?
5.32. Routing test calls to a dedicated gateway
5.33. How to disable PIN request on GSM gateways
5.34. What are the minimal global settings that must be correct on servers?
5.35. How to add a new traffic sender?
5.36. How to add a new sip enduser?
5.37. How to add a new Mizu VoIP-GSM gateway to the server?
5.38. How to add new simcards (sim packet)?
5.39. How to add a new simcard?
5.4. How can I make test calls?
5.40. How to set up basic routing?
5.41. How to set up basic billing?
5.42. Where can I check the logs and traces?
5.43. The conversation volume is too loud. How can I change the volume?
5.44. How to register your Mizu Gateway to a H323 gatekeeper?
5.45. What ports are used in the system?
5.46. My gateway restarts too often
5.47. H323 signaling problems
5.48. How to set up the automatic credit recharge?
5.49. The automatic credit recharge is not working
5.5. How to check the call quality on a specific channel?
5.50. How to monitor the credit automation?
5.51. Gateway and channels are inactive
5.52. How calls are processed
5.53. How to set up holiday billing
5.54. How to treat specific weekends as weekdays
5.55. How to add endusers
5.56. SimChange settings from the command line
5.57. How to reenable blacklisted but good numbers
5.58. How are different currencies handled?
5.59. How is VAT handled?
5.6. Manually remove upper push registrations
5.60. How the check your ASR (or ACD, SL, CDRC) for the traffic sender “A” in the last week.
5.61. How to add endusers (basic settings)
5.62. Basic callcenter tasks
5.63. SRTP
5.64. Codecs
5.65. How to reserve GSM capacity for a certain protocoll
5.66. PDF creation in MManage
5.67. How to setup a new virtual server instance
5.68. Fax detection
5.68. Handling dynamic & private ip/port
5.69. Fax settings
5.7. Server Recovery (in a separate app and db server configuration)
5.70. License limitations
5.71. Redirect or forward sessions to other domains
5.72. Delete old database backup
5.73. Sales commissions
5.74. Multihomed setup
5.75. How to scan your SP for live numbers
5.76. Routing calls from virtual servers
5.77. Routing calls to virtual servers
5.78. How to add plugins in MManage
5.79. Request/response target address
5.8. No incoming calls (no new calls in current call list in peak time)
5.80. Extra charges
5.81. Automatic prepaid credit expirity
5.82. Simple prefix rewrite
5.83. Short number and internal billing
5.84. Cropping sound on ring when playing voice (ringtone, announcement or any other prompt
5.85. How to play user credit in IVR
5.86. Mizu Server security
5.87. Ringtone for IVR forwarded calls
5.88. How to enable codec transcoding
5.89. Possible NATs and firewalls
5.9. Calls in „routing” status
5.90. How to disable CLI for all outgoing calls
5.91. How to change the database username/password
5.92. Performance optimizations -fine-tune
5.93. How to reset a failovered gateway/direction
5.94. How to remove the 3 digit techprefix system wide setting
5.95. How to enable H.323 modules?
5.96. How to add SMS provider(s)?
5.97. Working with groups using direct SQL
5.98. Compatibility issues
5.99. CLI settings / A and B numbers / Dial plan
6. Links
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