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Can't Attend incommig Call
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12/16/2019 4:38 PM
Fernando
Joined: 12/16/2019
Posts: 3
Can't Attend incommig Call
Hi,
I can't answer an incoming call when the application is in BackGround.
The phone rings, but when I open the application the screen to answer is not shown.
I can only answer an incoming call if the app is open in the foreground.
Pabx Panasonic KX-HTS32 (I don't think it supports push notifications)
My phone is a Xiami Mi 9 - android 10.
12/16/2019 4:48 PM
SuperUser Account
Joined: 5/9/2008
Posts: 495
Re: Can't Attend incommig Call
Can you
send a log
about this?
You should active the logs, make a failed inbound call and send the log from the same session.
12/16/2019 5:22 PM
Fernando
Joined: 12/16/2019
Posts: 3
Re: Can't Attend incommig Call
I sent the log - SIP user name phone-001-x@e-benefix.com.br...
12/16/2019 6:33 PM
SuperUser Account
Joined: 5/9/2008
Posts: 495
Re: Can't Attend incommig Call
It looks like you sent this log after a normal startup.
You should send the log from the failed incoming call session, when the app was started but there is no incoming call accept page.
(Logs are deleted if you restart the app, so you should just send it immediately when the app was auto started from background and failed to present the call)
12/16/2019 10:10 PM
Fernando
Joined: 12/16/2019
Posts: 3
Re: Can't Attend incommig Call
The Log was collected during the incoming call.
The application does not start from background to foreground automatically on incomming call.
If you like, I can send a Vide showing !
12/17/2019 6:45 AM
SuperUser Account
Joined: 5/9/2008
Posts: 495
Re: Can't Attend incommig Call
The problem here is that your app received the push notification to wake-up, but then it doesn't receive the incoming INVITE.
Anyway, we are going to retest this functionality soon and it will be fixed for the upcoming release if there is any bug on our side.
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