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Softphone end-user transfered call issues
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8/9/2018 6:38 AM
Paul Pulver
Joined: 7/27/2018
Posts: 1
Softphone end-user transfered call issues
Hello,
I am running an IP Office v5 setup w/(2) softphone users that connect by way of VPN to the IP Office.The softphone works well for dialed calls, and direct received calls... but if someone within the office transfers a call to a softphone extension the softphone user can hear the transferred person, but the transferee can't hear the softphone user. This is a chronic problem. I can replicate it every time by transferring a call from inside the office to a softphone extension.
How can I correct this?
Any help will be apprecited.
I didn't find the right solution from the Internet.
References:
https://support.avaya.com/forums/showthread.php?t=2463
Thank you.
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