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HELP! Evaluating MizuDroid - can't keep SIP registration
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6/26/2019 10:25 PM
ES
Joined: 6/24/2019
Posts: 4
HELP! Evaluating MizuDroid - can't keep SIP registration
I am evaluating the MizuDroid app as an Android VOIP phone replacement. We have been using Fonality on-premise server (pbxtra.fonality.com) since 2008, with great results. However, I now have the need to eliminate some desk phones as we have a mobile Sales/Support staff that needs to use a SIP Smartphone device.
I have installed the MizuDroid app on my Samsung Note 8, setting the SERVER, SIP USERNAME, SIP PASSWORD. I have been able to successfully Register the SIP device and make/receive calls, but I frequently lose the Registration and it is a struggle to get this connect again.
I have also tested the Zoiper Android app, which does seem to stay connected a little longer, but has the same issue. I would rather use MizuDroid, however, as I like the features much better.
Does anyone have any ideas? Getting desperate! I have reached out to Fonality, and everything is setup on their end, pretty straight forward.
6/27/2019 8:26 AM
SuperUser Account
Joined: 5/9/2008
Posts: 389
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
Is your SIP server behind NAT or on the public internet?
6/27/2019 11:10 PM
ES
Joined: 6/24/2019
Posts: 4
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
I will check (new IT Dept.). Do you have settings I can provide them? thanks!
6/27/2019 11:31 PM
ES
Joined: 6/24/2019
Posts: 4
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
As a test, the IT dept had me install X-Lite on my Laptop to see if there were any issues that way. X-Lite worked fine. I made several calls and the Registration was never disconnected.
Therefore, is the problem with my Android?
6/28/2019 8:48 AM
SuperUser Account
Joined: 5/9/2008
Posts: 389
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
I need the answer for my single question to be able to provide a proper answer for you.
"Is your SIP server behind NAT or on the public internet?"
With other words: what is your SIP server address?
6/28/2019 5:53 PM
ES
Joined: 6/24/2019
Posts: 4
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
Sure, I don't mind providing the SIP server info but would rather not on this public forum. Could you provide an email address for me to send it to?
Or simply email me: enoch.2cor98@gmail.com
6/29/2019 8:36 AM
SuperUser Account
Joined: 5/9/2008
Posts: 389
Re: HELP! Evaluating MizuDroid - can't keep SIP registration
Received your email and my colleagues will answer from there...
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