Softphone, webphone and VoIP server Forum

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3/15/2019 12:51 PM
 
Found presence in settings, thanks.
Regarding push, while keep investigating its disappearance it was brought to my attention that a door in firewall, opened earlier for push server got somehow closed!
Opened it again, no connection from push server yet, I suppose my system got into a black list and may require time to get unblocked. Will keep looking.
 
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3/15/2019 4:45 PM
 
Even after I disabled the presence in settings and restarted log still contains
EVENT, parameter presenceuserlist=,NNN,NNNNN,... etc.
Almost all numbers I ever dialed.
 
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3/16/2019 1:53 AM
 
Yes, the softphone doesn't delete existing. For example this settings could be still useful if you turn on again presence latter. I don't see why this is a problem. These are private and secured data inside the app. It is not logged anymore if you turn off the logs and it is not sent to anywhere except if you manually send the log to us. However if you don't trust us, then you can just not send any logs to us. Actually if you don't trust us, then you should not use our apps.
 
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3/16/2019 4:55 PM
 
I restarted application from scratch, reproduced the non-functioning push server case and uploaded logs.
Regarding documentation links posted, I don't see a description for different push settings anywhere:
Auto, Yes-Autodect, Yes-Direct and Yes-Gateway.
 
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3/17/2019 9:43 AM
 
Thank you for the log. We are going to check it soon and any related bug will be fixed in the upcoming new release.

Direct means push notification directly with your server if your server has support for it.
Gateway means push notification via our push service.
 
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3/17/2019 4:39 PM
 
Thanks for the explanation, probably worth adding in phone manual. I still would like to figure out why push is not working on one of my two phones. The other appears to work as designed, the only problem I found so far is that sometimes phone wakes up on second attempt only. I am watching network traffic and noticed that wake up packet from google server came on time, phone responded but seemed ignored.

T 2019/03/17 15:26:21.625338 173.194.66.188:5228 -> 192.168.10.84:38422 [AP]
T 2019/03/17 15:26:21.964490 192.168.10.84:38422 -> 173.194.66.188:5228 [AP]

Second attempt rang app instantly.
 
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3/18/2019 2:14 AM
 
We are going to review and retest this soon and if there is any related bug then it will be fixed in the upcoming new release.
 
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