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HomeHomeDiscussionsDiscussionsMizu SoftphoneMizu SoftphoneNo audio device selection in Modern interfaceNo audio device selection in Modern interface
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5/9/2018 9:51 AM
 
The phone says it can't detect audio so when I go into Device settings the window pops up to select mic/speakers but all boxes are empty, no selection option is available?
 
New Post
5/13/2018 7:08 AM
 
Please send a log about this and we will check it: Enable the logs first from the settings, restart the app, wait a few seconds and reproduce the problem, then right click and select "Show log" and send log file (Save-As from Notepad and attach as text file to your email).
 
New Post
5/18/2018 10:15 PM
 
I just had this same issue, which brought me to this forum for help.

I submitted the log with the internal help feature.

On Windows 10 build 1803 x64
Java 1.8.0_171

I notice when I just start up the phone and click a number on the dialpad, I hear the number tone for one second then it gets cut off and doesn't come back. After that, no audio passes from the softphone to my headset, so calls can be initiated but they don't go through without a device.

I tried to select an audio device, but the drop downs are empty.
 
New Post
5/19/2018 3:16 AM
 
Thank you for the bug report.

We are going to review and test this and it will be fixed in the upcoming new release.
 
New Post
5/24/2018 4:23 PM
 
Is there an ETA on releasing a fix for this? When will a new version be available?
 
New Post
5/25/2018 3:13 AM
 
We plan to release the new version within one month.

If you have a paid corporate, customized or bulk license, please contact our support by email and we can send the upgrade immediately.
 
New Post
9/28/2018 10:42 PM
 
For free version will you to release the new version of modern interfase softphone with the selec audio and mic fixed?
 
New Post
10/1/2018 4:53 AM
 
We haven't released a new version yet, but we plan to release it soon,
We don't have an exact date as we added a long list of features and optimizations into the new version and just need to spend some time with proper testing before to publish. Most probably this will happen in the next month.
 
New Post
12/2/2018 4:00 PM
 
can anyone fixed the mic/speakers boxes empty?
 
New Post
12/4/2018 7:53 AM
 
Hello

We already fixed this in the latest version.
Please send me your license key or the name/email of the person who have purchased your license and I will send an upgrade.
 
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