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HomeHomeDiscussionsDiscussionsGeneralGeneralProblem connecting to Xlite Soft phone using the MRTC Gateway Version: 8.8Problem connecting to Xlite Soft phone using the MRTC Gateway Version: 8.8
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11/26/2018 5:43 AM
 
Hello everyone

 I am trying to connect to a Xlite softphone (running on a Windows 7 professional machine) from a Firefox browser (version 63.0.2 32 bit) running on a Windows 10 professional server

 I am using JSSip as the User Agent Client
The MManage RTC Gateway Compact Version: 8.8 is installed on the machine on which the Firefox browser is running
When I try to connect to the Xlite soft phone the soft phone rings but gets disconnected as soon as I accept the call
The Xlite soft phones logs contains the following error message SDP: Incompatible media format: no common codec
But the Opus codec is available but for some reason the Xlite Soft phone does not accept the codec
Now coming to my question
In the SDP offer made by Firefox the following entry is there m=audio 53048 UDP/TLS/RTP/SAVPF 109 9 0 8 101
If I initiate a call the SDP offer from the Xlite soft phone contains the line m=audio 53048 RTP/AVP 109

 which differs from the SDP offer made by Firefox

My question is why is not the Mizu Gateway changing the SDP in the offer made by Firefox so that it is acceptable to the Xlite softphone. I tried giving the option to change the SDP in the user settings page. But that does not seem to have any effect
I can connect to a Linphone (softphone) without any problem

Thanks in advance for any tios Regards Mathew
 
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11/26/2018 10:06 AM
 
Please send a remote desktop (RDP) access to info@mizu-voip.com and we will check it asap.
 
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11/27/2018 1:36 AM
 
Thanks for the response.
Unfortunately I cannot provide you with remote access to the computer .
I also tried installing the Mizu Soft switch, but that also does not make nay difference

If it is OK I can mail you the server log

Thanks and regards
Mathew

 
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11/27/2018 2:33 AM
 
Ok, please send the server logs (by email).
If possible, please also send a detailed log from the JSSip side (the content of the browser console with JSSIP trace/debug level set to maximum).
 
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11/27/2018 4:35 AM
 
I have emailed a zip file containing the log files to info@mizu-voip.com
The subject line is Problem connecting to Xlite Soft phone using the MRTC Gateway Version: 8.8

The logs files can also be accessed from the Google Drive link below

https://drive.google.com/file/d/19OyJFn0itgps-HZhyA8Da86ooqJ87EtQ/view

The following logs are included

1. Mizu Soft switch server log

2. Xlite soft phone log

3. JsSip  log (Browser to Xlite softphone call)

4. JSSip log (Xlite softphone to browser call)

10.10.30.88 is the IP address on which the Mizu soft switch is running.
10.10.30.88 is the IP address on which the Firefox browser instance is running
10.10.30.10 is the IP address  on which the Xlite soft phone is running



thanks and regards
Mathew



 
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11/27/2018 12:31 PM
 
Thank you. I will check my emails immediately, Let's switch to email from now.
 
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HomeHomeDiscussionsDiscussionsGeneralGeneralProblem connecting to Xlite Soft phone using the MRTC Gateway Version: 8.8Problem connecting to Xlite Soft phone using the MRTC Gateway Version: 8.8


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